Quick Update

General Discussion
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Hey all,

Thanks for all of the discussions here on the game. We've been reading as much as we can and appreciate all of the passion.

Sorry we haven't posted as much as we usually do lately. We've been working really hard on some pretty awesome stuff for Blizzcon and we're super excited to share it all with you next week!

I know some of you have concerns about some issues in the game so I wanted to just take a quick minute and tell you what our current focus is internally.

We've been discussing the state of the Mercy rework a lot and listening to all of the feedback. Overall, we feel like the new direction for Mercy is much better for both Mercy and non-Mercy players. But we do feel like she's too dominant right now. In particular, we feel like the resurrect ability is changing the tone of the game to a degree which is simply too powerful. As such, we're experimenting with different toned-down versions of the ability. After all, resurrect is no longer an ultimate and is now an on-cooldown ability so it needs to be less powerful. I know that you're going to want more details but we're nearing a point with internal iteration where we feel comfortable putting something on the PTR soon. We'd rather have you play the changes than theorycraft them.

Another topic that we've been focused on a lot lately is Competitive Play. We don't have immediate changes to discuss right now but we're closely studying issues and perceived problems with the system with an eye toward improvement. Along with that, we talk a lot about matchmaking within the competitive system. We have some plans that should improve some issues that players are seeing -- especially at the high end of the skill rating spectrum. We have long and short term plans for Competitive that should hopefully improve the experience over time. We're hoping that we can get more of these changes in at a faster pace rather than waiting for major milestones. Some of the matchmaking work we want to do is strictly done on our servers which means that we don't have to wait for a big patch to go out. Again, I know you want more specific details but game development is a process and we're actively discussing and iterating on ideas and systems right now.

The third big focus that's being discussed is toxicity. A lot of what we do here we cannot and will not discuss publicly. The more players understand about how these systems work, the more they will be able to game them. There have been a lot of improvements in this area and the number of actioned players continues to rise. The more we restore your faith in our systems, the more we hope you use them (talking about reporting here specifically). We're also hoping to have player feedback in the game when someone you reported was actioned by the end of the year. The email pilot program has gone well so far and we keep trying to expand that until we get the in-game system up and running. Please keep using the reporting system. I swear to you, it does work and we're really focused on improving it. But we need your help.

Obviously, there is a lot more going on besides the three topics I brought up. But I think those three things are some of the issues the community as a whole is most concerned about and therefore I think those should be my team's top priorities. We have a ton of cool, fun stuff coming -- some of which will be announced at Blizzcon. And we're also really proud of some of the work we just completed to make spectating esports better. World Cup should be pretty cool and will teach us a lot for when it comes to improving spectating in the future.

We really appreciate all of the passion you've shown for the game. We're lucky to have players like you.

All the best,

ow team
Highly Rated
Well, here’s hoping “cool fun stuff” isn’t 80% Esports.
Highly Rated
Ty Jeff
Highly Rated
I really love that you're working on balence and competitive changes as well as a blizzcon surprise.

But I'm also concerned about what console is missing out on, please consider improving remapping different commands and a few key features it's missing vs pc.

Thank you.
Highly Rated
Thank you, Jeff and company, for speaking up on this. I know you guys see a lot of negativity towards yourselves on these forums and I just wanna take a second and say we appreciate you.
Thanks for the update. I like how u guys are doing more slight and subtle changes now instead of bigger nerfs. (Anas may have needed a slight nerf but the gun may have been a little too much and alot of her counters have been buffed since.) For the most part.. The balancing has been great lately. Keep up the good work
Highly Rated
No Ana mention, Doomfist mention ;^(
Thanks Mr. Kaplan. Looking forward to seeing the future updates.

...nerf Junk Rat.
Resurrect is too powerful to be an ability, that much is obvious. What you must do is make it an Ultimate again! It'll NEVER be balanced as an ability, Jeff. Please, there are better ways to fix Resurrect as an ult.

No mention on Doomfist though :(
10/26/2017 06:33 PMPosted by Kryptsm
No Ana mention, Doomfist mention ;^(

Give it time I think overall they are doing a better job of balancing and I expect to see a slight ana buff in the near future.

I don't think she needs as much as people say she does. (People have claimed she needs a passive heal like mercy with damage and mobility.)

Personally I feel 80dmg with 8 rounds would be the best balance bc it caps the tank taking dmg for ever while still living and it allows her to defend herself and be viable. But I'm sure they already know this or have something in the works
Hi Jeff
Thank you for the info and update.

I do hope the state of Mercy is also directed at the state of all non dps, or at least especially Ana.

Still waiting for SR to actually be tied to if a team does well instead of individuals. Funny how everyone would have to flex if playing soldier well and still losing suddenly was not rewarded.

Thank you for talking with us
More Mercy nerfs... :(

We heard you
We just don't care.
Hey! Just a tip: bring us a New hero at blizzcon, :D
10/26/2017 06:41 PMPosted by SrKoquonfaes

We heard you
We just don't care.
Wow really? They obviously do care about what people say here because he just said they’re nerfing Mercy again and she has been the # 1 overall complaint on these forums for the past month.
10/26/2017 06:44 PMPosted by Mercy
10/26/2017 06:41 PMPosted by SrKoquonfaes

We heard you
We just don't care.
Wow really? Clearly they are listening because he just said they’re nerfing Mercy again which has been the # 1 overall complaint on these forums for the past month.

Is that all you got from that post? "We are nerfing your main"?
Jesus Christ with you Mercy mains.

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