[PS4] HUD disappearing randomly

Bug Report
A patch is live to fix this bug guys! Source: https://www.reddit.com/r/OWConsole/comments/7utv20/anyone_know_what_the_update_is_for_na_ps4/dtn4mxc

Hello guys!

Since the update that went live yesterday, several people (including one of my teammates during a comp match) experienced a pretty game breaking bug (especially for ranked), their HUD completely disappeared.

My teammate tried killing himself, switching heroes, nothing fixed it.

There are a lot of reddit posts about it so it's definitely something that was caused by yesterday's patch but we have no clue why or how it happens.

From all the feedback we got, it seems like:
  • it can happen in all modes (QP, Arcade, Ranked)
  • it doesn't look like it happens with a specific hero only but Lucio & Rein were brought up a lot
  • looks like it also happens a lot when switching sides (2CP, Hybrid) or at the beginning of a new round (KOTH)
  • the effects can be progressive (they do not always affect all components listed here at once but can and sometimes they disappear one by one): teammates rendering (making them invisible), same for enemies, your own character model, the HUD and the audio
  • what you see is the same as if you were a spectator except that you are really playing a hero (can move, shoot, die and other players can see you)
  • the only way to fix the bug is to close the game completely and start it again


Overwatch Forums - Bug Report posts:

https://us.battle.net/forums/en/overwatch/topic/20761088075
https://us.battle.net/forums/en/overwatch/topic/20761376007
https://us.battle.net/forums/en/overwatch/topic/20761435973
https://us.battle.net/forums/en/overwatch/topic/20761575998
https://us.battle.net/forums/en/overwatch/topic/20761585970
https://us.battle.net/forums/en/overwatch/topic/20761716070
https://us.battle.net/forums/en/overwatch/topic/20761776066
https://us.battle.net/forums/en/overwatch/topic/20761826191

Reddit posts:

  • https://www.reddit.com/r/OWConsole/comments/7u7y7x/ps4_bug_models_dont_load_for_entire_round_cant/
  • https://www.reddit.com/r/OWConsole/comments/7u6wtd/ridiculous_bug/
  • https://www.reddit.com/r/Overwatch/comments/7u6n67/ps4_bug_couldnt_see_my_hero_ui_pause_menu_or_some/
  • https://www.reddit.com/r/Overwatch/comments/7u4s2o/new_bug_ps4_latest_patch/
  • https://www.reddit.com/r/Overwatch/comments/7u3uxu/ps4serious_game_breaking_bug_on_new_update_video/
  • https://www.reddit.com/r/Overwatch/comments/7u783v/so_my_game_completely_broke_does_anyone_have_any/
  • https://www.reddit.com/r/Overwatch/comments/7u6lfh/gamebreaking_bug_with_new_patch/


Videos

  • https://www.youtube.com/watch?v=FESn2fo9eic
  • https://www.youtube.com/watch?v=4Wfr_gtf2Mc
  • https://www.youtube.com/watch?v=g6J_F4urEuU
  • https://www.youtube.com/watch?v=WuZUJv8E2NQ
  • https://vimeo.com/253822737
EDIT: I merged this post with the previous one.
Happened to me too. Its really annoying. I was doing fine in my comp match when it happened. It resulted in a loss.
Yeah, if it can help, here are some details:

  • we were playing in ranked
  • on Ilios map
  • my friend selected Lucio in spawn and got the bug
  • he tried to switch heroes and managed to do it but the bug remained
I just had the same bug and was fortunate enough to record the gameplay with the playstation. The game crashed a minute later... The interesting part is, that there was at least one more teammate who experienced the same bug at the same time. We are talking about it on voice chat. Unfortunately you can only hear him in the video.

I uploaded a video of what happened here:

https://www.youtube.com/watch?v=gziFo36GIBU

I really hope this catches attention... Because I cannot play comp like this. It is close to impossible to play when the bug occurs.
For everyone's reference, Bill commented on one of the Reddit threads that they're looking into it as of yesterday.
Thank you very much for putting all of this together, we are investigating the issue.
happened to me and to my friend today on ps4, like from nowhere you don't have the hud or any other type of menu so the only thing you can do is to close the app on the ps4 and restart the game, really annoying and i don't think i will do comp until this is fixed
Just happened to me on ps4. Like above had to close the app to fix the issue. Kind of annoying when playing in a comp match to find out you cant even see the enemy.

For additional info.

It was on watchpoint Gibraltar.
I was playing as moira
In a ranked match
It removed the ability to pause the game or switch to a new hero.
And persisted after death.
This only happened in the second half of the game. The first half the game played as intended.
Yep just happened to me too. No HUD no menu no nothing. Enemy team appeared unaffected though as they were still hitting dead on headshots.
01/31/2018 02:05 PMPosted by Simsy94
Just happened to me on ps4. Like above had to close the app to fix the issue. Kind of annoying when playing in a comp match to find out you cant even see the enemy.

For additional info.

It was on watchpoint Gibraltar.
I was playing as moira
In a ranked match
It removed the ability to pause the game or switch to a new hero.
And persisted after death.
This only happened in the second half of the game. The first half the game played as intended.


Did you switch your hero before it happened? Or did it happen when you changed side (attack/defense)?
Happened to me too.
Dorado, first picked Lucio then switched to Rein. Thankfully it wasn't ranked or anything, just No Limits, but I guess we'd better stay off comp for a few days.
https://youtu.be/_PALFqG2xf8
02/01/2018 12:31 AMPosted by FunkyMonk
Happened to me too.
Dorado, first picked Lucio then switched to Rein. Thankfully it wasn't ranked or anything, just No Limits, but I guess we'd better stay off comp for a few days.
https://youtu.be/_PALFqG2xf8


Thanks for the feedback, looks like it often happens with Lucio from what I've seen.
02/01/2018 12:57 AMPosted by Wyrd
02/01/2018 12:31 AMPosted by FunkyMonk
Happened to me too.
Dorado, first picked Lucio then switched to Rein. Thankfully it wasn't ranked or anything, just No Limits, but I guess we'd better stay off comp for a few days.
https://youtu.be/_PALFqG2xf8


Thanks for the feedback, looks like it often happens with Lucio from what I've seen.


On the video I have posted earlier yesterday it was also related to Lucio. I played Lucio on the Attack and when I picked Zenyatta for Defense all the HUD disappeared. But there are other videos in which players did not play Lucio and in fact the other player on my team who experienced the same bug was only playing Mercy and did not switch characters.
Happened with me and a teammate too. Lost 2 competitive matches because of this. Could not see my character or the hud. I think it happens when you switch characters between rounds.
Honestly was just about to make a post about this issue. Last game i experienced it myself and another guy on my team. I couldnt see the enemies, my hud, and my own gun. Stupidly game breaking. Not to mention, i needed to close my app then join back to finally get it "fixed".

And when I joined back, the server was just laggy and almost unplayable. My ping was around 140+ and it felt like im on 300+. My teammate kept getting disconnected as well.

Oh and btw, it happened to me twice and both games were on Volskaya Industries. It seems that the map has had so many issues in the past as well like those no floor spawn rooms lol gg blizzard.
Just saying, nothing to do with Lucio for me. It happened when I switched from Symmetra to Moira.
02/01/2018 08:01 AMPosted by DeadlyMouse
Just saying, nothing to do with Lucio for me. It happened when I switched from Symmetra to Moira.


Thanks for the feedback. It seemed strange that it would only happen with a specific hero.

Do you know if people (or you) experienced it only in ranked or in other modes too?
I just experienced the same issue during a comp game. Switching from Soldier to Bastion triggered it. Not just the HUD disappeared, I couldn't see my character either. Sound disappeared also, was only able to hear voice lines but no shooting or jumping sounds. Menu was invisible, couldn't even leave the game.

My friend I played with had even worse problems in the next game. He got booped by Pharrah while resurrecting a teammate and then was only able to see that specific teammate. Everyone else, including himself was invisible!
Poor guy probably got reported by the whole team for not healing anyone. Hope a fix is coming soon because comp is unplayable like this.

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