Game crashing, black screen on launch

Technical Support
have tried so far:

uninstalling/reinstalling battle.net app launcher
updating video driver
manually launching OW.exe from windows explorer
scan and repair option from battle.net
tried all options here: https://us.battle.net/support/en/article/26054

a windows pops up and says this:
Do you want to send more information about the problem? Additional details about what went wrong can help Microsoft create a solution.

Files that help describe the problem:
C:\Users\Matthew\AppData\Local\Temp\WER2B0A.tmp.WERInternalMetadata.xml
C:\Users\Matthew\AppData\Local\Temp\WER4DA7.tmp.appcompat.txt
C:\Users\Matthew\AppData\Local\Temp\WER9CD1.tmp.hdmp
update: it was razor SDK. delete all razor crap. nothing but problems with their stuff.

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