Mac Technical Support

Mar 12, 2013 Welcome to Mac Technical Support Welcome to the Mac Technical Support forum for StarCraft II! This forum exists to provide StarCraft II customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members. While Blizzard Tech Support staff regularly monitors and replies to this forum (between 8am-5pm Pacific, 5 days a week), it is not meant as a place to resolve complex issues, because of the nature of forums. If you cannot resolve your issue through the forum, we recommend checking our Knowledge Center for resolutions and workarounds for common issues: http://battle.net/support If you wish to contact our Support team directly, you may do so through the following channels: Online Ticket - You can keep track of all your communication with Customer Support through your Blizzard account. Phone Support - You can schedule a callback from us from 10am - 6pm Pacific time, 5 days a week. Please keep all posts on topic. This means technical issues, advice, and discussion of technical issues. Bug reports should be directed to the bug report forums. Game discussions, criticism, or commentary should be posted in the appropriate gameplay forums. When requesting assistance with or discussing an issue, please create your own thread unless a topic for the issue already exists. Do not hijack threads with your new topic. Posting an issue which is similar but different from the original topic means that your request may be missed or the original request ignored. Please post a subject with a clear summary of your issue. Starting posts with "I need help!" or "Can't play no matter what" only serves to make your issue harder to resolve. We understand that emotions can run high while dealing with technical issues, but posting in an abusive or disparaging manner will not be tolerated, and does not advance our goal of providing assistance to the widest audience of customers in this forum. Please do not post direct contact info for other companies. It is acceptable to post links to websites where contact info can be found, but posting the information here on the forum is not permitted. To provide feedback on a ticket or customer support response you have received, please utilize the survey system built in-game or on the online ticket. We hope that this forum can continue to be a place where users can find quick resolutions to their issues. To help do this we ask that the forum guidelines be observed at all times when contributing to discussions.Machkhan0 Mar 12, 2013
Mar 12, 2013 Common Technical Issues and Solutions Hello friends! Below, you will find frequently posted technical issues with relevant support articles that may help resolve your issues. Low frame rates and performance during gameplay Lockups, crashes, black screens during gameplay Lockups, crashes, black screens on game launch This is a living document, so please check back from time to time for updated common issues. Thanks!Machkhan0 Mar 12, 2013
Jul 1, 2017 Common Connection and Latency Issues Greetings all, We've been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you're having them. Table of Contents 1. Connection Troubleshooting Resources 2. FAQs 3. What to do if you need more helpDrakuloth4 Jul 1, 2017
4d Mouse issue after drag scroll on High Sierra I've made the initial post here https://us.battle.net/forums/en/sc2/topic/20759247246?page=2#post-39 but since most of the posts were related to vsync or mouse lag issue, I think mine is slightly different. My mouse doesn't track on the down + right direction anymore after drag scrolling with middle mouse button. All small & fine movements are not registered. Only restarting will fix this until the next time it's triggerred. I'm on High Sierra 10.13.1PureXtreme9 4d
4d Drop in War Chest Menu FPS Continuation of issue, as per Blizzard Support Rep's instructions to repost it - https://us.battle.net/forums/en/sc2/topic/20758777512#1 Issue: This issue has been ongoing since the start of the first War Chest. >> The issue has already been confirmed by a Blue post. ... Videos of the Lag can be found here: War Chest 2 - http://bit.ly/2KEBwrj War Chest 3 - http://bit.ly/2Mhqjlr Basic troubleshooting to isolate the issue: - SC2 is the only app running. - All software / OS updates have been completed. - I am running on the lowest graphic settings all my settings are at the lowest. - Every other menu is okay except for the War Chest menu, which even causes the lag to appear if I were to open another app / window (e.g. a browser) as long as the War Chest menu is selected. If I do not select the War Chest menu (e.g. I select the Versus menu), it will be fine. - Prior to War Chest being released, I never had such an issue with SC2. - I have confirmed that it has nothing to do with the loading of sprites (as seen in War Chest 3 video above... even if the sprites are loaded but hidden... I have tried loading the sprites before checking on the lag, the drop in FPS is still there...). - I have tried reinstalling the entire Battle.Net app and SC2 (which should presumable fix any corrupted files). I really do hope to get some updates regarding this issue, especially since it has been a long standing issue confirmed by a Blue post, and also that it is something that involves cash. :) Thanks in advance.Kyrie1 4d
5d Mouse trouble since High Sierra Updated to MacOS 10.13 High Sierra and getting major mouse issues in game. The curser tracking is off, tracks normally for a moment, then curser speed drops suddenly. It’s quite erratic and makes competitive play impossible (my poor MMR :( ) Enabling “reduce mouse lag” seems to help, but my FPS drops from 60 to 20-30 which also impacts negatively on competitive play. I tried dropping graphics settings quite a bit lower but still can’t get the frame rate back up. Anyone else experiencing similar? I’m using a 2012 iMac 27” with nvidia GTX 680MX and a Logitech g303 mouse. Setup worked perfectly before the update.zidan67 5d
6d Editor crashing when resizing window Good evening, On all three of my OS X devices, the StarCraft II Editor crashes when I try to make the train editor window larger by clicking and dragging in the lower right hand corner. First, the train editor window becomes black, and the cursor becomes the spinning beachball rainbow. Then, Mac OS X appends "(not responding)" after the application name in the activity monitor. Finally, switching to another application and then cmd + tabbing back to the editor has no effect. The application fully hangs and must be force quit/restarted. The editor also becomes fully unresponsive and crashes if you click the green "full screen" circle button in the upper left hand corner of the editor's train editor window. This is constant across three different Mac systems so I figured I would report it here so we could maybe get this fixed. I would love to work with the train editor in full screen. Tested and crashing on: MacBook Pro Retina display 15 inch running OS X v 10.11 editor v4.1.4 MacBook Air 11 inch running OS X v10.13.13 editor v4.1.4 and a Hackintosh w/ Nvidia 1080ti running OS X v10.13.13 editor v4.2.0 It would be really nice to work on a full screen map editor on Mac... Thank you for reading! MatthewStrategySix8 6d
Oct 9 SC2 crushes on macOS 10.14.1 Beta (18B50c) hi, since I updated macOS to the newest beta version 10.14.1 Beta (18B50c), SC2 doesn't start. Battle.net is OK, but 1 sec after clicking "PLAY", SC2 crushes macbook pro 15 (mid 2012) 2,3 GHz i7 16 GB RAM NVIDIA GeForce GT 650M 512 MB Process: SC2 [1980] Path: /Applications/StarCraft II/*/SC2.app/Contents/MacOS/SC2 Identifier: com.blizzard.starcraft2 Version: 4.6.1 [68195] (68195) Code Type: X86-64 (Native) Parent Process: ??? [1] Responsible: SC2 [1980] User ID: 501 Date/Time: 2018-10-04 11:00:05.940 +0200 OS Version: Mac OS X 10.14.1 (18B50c) Report Version: 12KJP11 Oct 9
Oct 8 Is a 64-bit version coming? On launch the program produces the "not optimized for your Mac" in High Sierra 10.13.6 meaning that when the MacOS stops supporting 32-bit (likely 10.15 as 10.14.x is supposed to still support it) the program will not run. Any plans to update it for MacOS or come 10.15 are we SoL?Maximara5 Oct 8
Oct 7 Crash Upon Opening So, I recently re-downloaded SC2 on my Mac Laptop which is running Mac OS Sierra version 10.12.6. Every time I try to open SC2, I get a crash screen that says: "SC2 quit unexpectedly. Click Reopen to open the application again. Click Report to see more detailed information and send a report to Apple." I have sent a few reports to Apple, and have also tried to Scan and Repair my SC2 files from the Battle.net menu screen, but I am still having this problem every single time I try to run it, and am unable to open the program. Any tips/tricks/pointers? I would really appreciate some help, since I am so excited to play this game again!Aumaya5 Oct 7
Oct 4 Double keypress not working on Mojave Hello I recently updated so osx mojave, from el capitan (macbook air from 2015). I'm using metal and the performance (fps wise) is way better than before but double tap are not working consistently. I'm trying to double-tap a number to jump to the control group but it's not working most of the time. Both keypresses are registered by the game (you can see it flashing in the control group symbols on the bottom of the screen) but it won't jump to the control group in question. I should add that the same problem persists with opengl. Also some colours are different under metal but that doesn't really change the gameplay.loeblix1 Oct 4
Oct 1 Black screening on custom map I'm playing Nexus Wars One Lane and near the end of the game when there are lots of units on the map, the game sometimes will end up black screening and freezing, but the sound is still there. After waiting like at least 30 seconds, I regain control of the game and it will all happen again if I have my screen is scrolled to the big mass of units. I set my render engine to Metal(beta) since OpenGL is very laggy. Playing on iMac 2017 base modelwww0 Oct 1
Oct 1 3 minute load times As the title states, the computer I'm using used to be able to load sc2 in 20 seconds or less. Now it takes upwards of three minutes. I don't know why it's happening but it is extremely irritating. I've been putting up with it for a while, hoping it will stop but it hasn't. Is it my hard drive? My hard drive is a 3 terabyte hard drive that I had upgraded in my 27 inch 2013 imac. Very frustrating when combined with the mouse bugs that many mac users have had to put up with. Edit: I actually timed it. It's above 5 minutes for load timesEisenhand1 Oct 1
Sep 25 Less than 40 FPS on latest MacBook Pro 15'' I just got a fancy MacBook Pro 15'' with i7 and a Radeon Pro 555 and I found to my surprise that in game the FPS don't go above 40 with EVERYTHING LOW, it even drops below 20 some times. I think there must be something going on in StarCraft II. Is this known? Any ETA where this would work? I guess my best solution is to boot to Windows? Thanks!ReoS2 Sep 25
Sep 15 Starcraft 2 won't update Haven't updated SC2 in a while. When i try to update it in the bnet app, it says that SC2 is waiting for another update to happen even though there are no other updates. I've tried restarting the bnet app as well as fiddling with some settings for the download, but to no avail. Bnet just says that it's waiting on another update.LeeTshootah1 Sep 15
Sep 11 how to play english on china server Hello I am living in china and i have a Chinese account i can play. Is there any way to play English in Chinese server. If anyone can help me i would appreciate itCostal0 Sep 11
Sep 9 High Sierra Install Need to install on High Sierra. I have an install disc for OSX but I cannot get it to install on my new Mac. Please help. Thanks.BKR1 Sep 9
Sep 8 No Sound Every other program has sound and Starcraft had sound the day before. I've tried ctrl + s and ctrl + m and restoring the sound settings. I also rebooted and checked the sound output in system preferences.Christopher40 Sep 8
Sep 7 Mac Controls I just recently got the game and my Macbook pro which Im playing it on wont let me right click and left click troops to move what should i do ?Warhunter1 Sep 7
Sep 5 Mac SC2 client stuck in ver 4.5.1.67344 My SC2 client is not updating to version 4.6.0. The Blizzard launcher app isn't doing anything to update it. I can't log into Battle.net and play -- it complains that I have the wrong version, which is true.ChronoCube0 Sep 5
Sep 4 May I use Windows data files in my Mac installation? Hello, there... I have a Mac Mini (i7 16 GB) with Windows 10 installed in a VMware virtual machine (for old and non-Mac games). I have SCII being installed in that VM and, so far, it's all good but, since the installation consumes a lot of broadband time, I would like to know if it's possible to use some of the files already downloaded (like all those 1GB data files) in SCII's OS X version (I guess playing SCII in the host system may provide some performance gain). So... is it possible? If so, what files could I copy from Windows to Mac, and where? Thank you.AnJo0 Sep 4
Sep 3 VoiceChat provider stuck on FMod Before the most recent update, I could voice chat with my teammates/friends. Now I can see them talking to each other but I can't hear them and they can't hear me. I have a MacBook Pro, and a TurtleBeach headset. Under VoiceChat options my provider seems to be stuck on FMod, (not sure if that is the problem, but it seems to be the thing that's different from my settings and my friends). I can click start/stop test, but it doesn't register that I am talking. My headset works just fine with everything else I use it for.Bidnass6 Sep 3
Sep 2 Macbook crash new update? Macbook pro crashes while playing the game (usually during loading screen) and then restarts. This has never happened before, wondering if it could be related to the newest update?Geronimo0 Sep 2
Aug 30 Using Win files in a Mac Hello, there... I have a Mac Mini (i7 16 GB) with Windows 10 installed in a VMware virtual machine (for old and non-Mac games). I have SCII being installed in that VM and, so far, it's all good but, since the installation consumes a lot of broadband time, I would like to know if it's possible to use some of the files already downloaded (like all those 1GB data files) in SCII's OS X version (I guess playing SCII in the host system may provide some performance gain). So... is it possible? If so, what files could I copy from Windows to Mac, and where? Thank you.AnJo0 Aug 30
Aug 27 Login crash High Sierra 10.13.4 macOS High Sierra 10.13.4 Developer Beta with the next message: Process: SC2 [671] Path: /Applications/StarCraft II/*/SC2.app/Contents/MacOS/SC2 Identifier: com.blizzard.starcraft2 Version: 4.2 [62347] (62347) Code Type: X86-64 (Native) Parent Process: ??? [1] Responsible: SC2 [671] User ID: 501 Date/Time: 2018-02-22 19:40:34.687 +0100 OS Version: Mac OS X 10.13.4 (17E160e) Report Version: 12 Anonymous UUID: F9EE4CAC-D9ED-7AA1-399F-4A63C436D73F Time Awake Since Boot: 1300 seconds System Integrity Protection: enabled Crashed Thread: 0 Dispatch queue: com.apple.main-thread Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000008 Exception Note: EXC_CORPSE_NOTIFY Termination Signal: Segmentation fault: 11 Termination Reason: Namespace SIGNAL, Code 0xb Terminating Process: exc handler [0] VM Regions Near 0x8: --> __TEXT 0000000100000000-0000000103eb0000 [ 62.7M] rwx/rwx SM=COW /Applications/StarCraft II/*/SC2.app/Contents/MacOS/SC2 Application Specific Information: /System/Library/Frameworks/CoreDisplay.framework/Versions/A/CoreDisplay Thread 0 Crashed:: Dispatch queue: com.apple.main-thread 0 com.blizzard.starcraft2 0x0000000100d75b24 0x100000000 + 14113572 1 com.blizzard.starcraft2 0x0000000100d3a98b 0x100000000 + 13871499 2 com.blizzard.starcraft2 0x0000000102a9a4ae operator new(unsigned long) + 14 3 com.apple.CoreDisplay 0x00007fff493d3a93 0x7fff493bf000 + 84627 4 com.apple.CoreDisplay 0x00007fff49478e13 0x7fff493bf000 + 761363 5 dyld 0x000000011498ca7a ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 420 6 dyld 0x000000011498ccaa ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 40 7 dyld 0x00000001149881cc ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const*, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 330 8 dyld 0x000000011498815f ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const*, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 221 9 dyld 0x000000011498815f ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const*, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 221 10 dyld 0x000000011498815f ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const*, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 221 11 dyld 0x000000011498815f ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const*, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 221 12 dyld 0x0000000114987302 ImageLoader::processInitializers(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 134 13 dyld 0x0000000114987396 ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 74 14 dyld 0x0000000114978567 dyld::initializeMainExecutable() + 196 15 dyld 0x000000011497d239 dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 7242 16 dyld 0x00000001149773d4 dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 453 17 dyld 0x00000001149771d2 _dyld_start + 54 Thread 0 crashed with X86 Thread State (64-bit): rax: 0x00007fff49478dc7 rbx: 0x0000000000000020 rcx: 0x0000000000000000 rdx: 0x00007fff4947c6a0 rdi: 0x0000000000000008 rsi: 0x0000000000010001 rbp: 0x00007ffeefbfc490 rsp: 0x00007ffeefbfc490 r8: 0x00000001149c3150 r9: 0xffffffff00000000 r10: 0x00007fffa9b5c0c8 r11: 0x00007fffa9b5c0d0 r12: 0x00007fffa3313e68 r13: 0x0000000000000000 r14: 0x00007fff4947c6a0 r15: 0x0000000000020001 rip: 0x0000000100d75b24 rfl: 0x0000000000010202 cr2: 0x0000000000000008 Logical CPU: 2 Error Code: 0x00000004 Trap Number: 14 Binary Images: 0x100000000 - 0x103eaffff +com.blizzard.starcraft2 (4.2 [62347] - 62347) <2922E25F-8060-3C33-BA65-33A3ED0D4E10> /Applications/StarCraft II/*/SC2.app/Contents/MacOS/SC2 0x10de8c000 - 0x10de9bff7 +com.blizzard.ClampCursor (1.0 - 1) <A991979A-66DE-3DBA-B8E9-48BEB2AFD141> /Applications/StarCraft II/*/SC2.app/Contents/Frameworks/ClampCursor.framework/ClampCursor 0x10deb3000 - 0x10e81fff7 +libicudata.52.1.dylib (52.1) <E7712BE4-CDF3-342E-9E1C-5096B90F087E> /Applications/StarCraft II/*/libicudata.52.1.dylib 0x10e822000 - 0x10e98fff7 +libicui18n.52.1.dylib (52.1) <1D265AF1-91B9-3506-9EA3-6E46BE03F020> /Applications/StarCraft II/*/libicui18n.52.1.dylib 0x10ea26000 - 0x10ea2dff7 +libicuio.52.1.dylib (52.1) <06B55B90-C884-3BAC-8704-CEB65E882922> /Applications/StarCraft II/*/libicuio.52.1.dylib 0x10ea33000 - 0x10ea6dfff +libicule.52.1.dylib (52.1) <EF4B34B8-4886-34DF-8D0C-2CB1068DCF11> /Applications/StarCraft II/*/libicule.52.1.dylib 0x10ea85000 - 0x10ea8bfff +libiculx.52.1.dylib (52.1) <735AD2B7-EF75-3A9F-ABC3-4A93AA27C79E> /Applications/StarCraft II/*/libiculx.52.1.dylib 0x10ea91000 - 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0x7fff71d48ffb libkeymgr.dylib (28) <E34E283E-90FA-3C59-B48E-1277CDB9CDCE> /usr/lib/system/libkeymgr.dylib 0x7fff71d49000 - 0x7fff71d55ff3 libkxld.dylib (4570.50.279) <B2BE0BE4-37CC-3E5D-9316-CC577E1909A7> /usr/lib/system/libkxld.dylib 0x7fff71d56000 - 0x7fff71d56ff7 liblaunch.dylib (1205.50.68) <61F949F1-8AE4-3C66-9490-1626452CB6D0> /usr/lib/system/liblaunch.dylib 0x7fff71d57000 - 0x7fff71d5bffb libmacho.dylib (906) <1902A611-081A-3452-B11E-EBD1B166E831> /usr/lib/system/libmacho.dylib 0x7fff71d5c000 - 0x7fff71d5eff3 libquarantine.dylib (86) <26C0BA22-8F93-3A07-9A4E-C8D53D2CE42E> /usr/lib/system/libquarantine.dylib 0x7fff71d5f000 - 0x7fff71d60ff3 libremovefile.dylib (45) <711E18B2-5BBE-3211-A916-56740C27D17A> /usr/lib/system/libremovefile.dylib 0x7fff71d61000 - 0x7fff71d78fff libsystem_asl.dylib (356.50.1) <3B24F2D1-B578-359D-ADB2-0ED19A364C38> /usr/lib/system/libsystem_asl.dylib 0x7fff71d79000 - 0x7fff71d79fff libsystem_blocks.dylib (67) <17303FDF-0D2D-3963-B05E-B4DF63052D47> /usr/lib/system/libsystem_blocks.dylib 0x7fff71d7a000 - 0x7fff71e03ff7 libsystem_c.dylib (1244.50.9) <1187BFE8-4576-3247-8177-481554E1F9E7> /usr/lib/system/libsystem_c.dylib 0x7fff71e04000 - 0x7fff71e07ffb libsystem_configuration.dylib (963.50.8) <DF6B5287-203E-30CB-9947-78DF446C72B8> /usr/lib/system/libsystem_configuration.dylib 0x7fff71e08000 - 0x7fff71e0bffb libsystem_coreservices.dylib (51) <486000D3-D8CB-3BE7-8EE5-8BF380DE6DF7> /usr/lib/system/libsystem_coreservices.dylib 0x7fff71e0c000 - 0x7fff71e0dfff libsystem_darwin.dylib (1244.50.9) <09C21A4A-9EE0-388B-A9D9-DFF8F6758791> /usr/lib/system/libsystem_darwin.dylib 0x7fff71e0e000 - 0x7fff71e14ff7 libsystem_dnssd.dylib (878.50.14) <6946CA6D-5E07-359A-A724-3C1B5B1F11E0> /usr/lib/system/libsystem_dnssd.dylib 0x7fff71e15000 - 0x7fff71e5eff7 libsystem_info.dylib (517.30.1) <AB634A98-B8AA-3804-8436-38261FC8EC4D> /usr/lib/system/libsystem_info.dylib 0x7fff71e5f000 - 0x7fff71e85ff7 libsystem_kernel.dylib (4570.50.279) <FA8C284B-C64A-3DA9-8EE5-50168A985225> /usr/lib/system/libsystem_kernel.dylib 0x7fff71e86000 - 0x7fff71ed1fcb libsystem_m.dylib (3147.50.1) <BD9F2DC1-9CED-30E0-A0C3-67B5D05503B1> /usr/lib/system/libsystem_m.dylib 0x7fff71ed2000 - 0x7fff71ef1fff libsystem_malloc.dylib (140.50.6) <7FD43735-9DDD-300E-8C4A-F909A74BDF49> /usr/lib/system/libsystem_malloc.dylib 0x7fff71ef2000 - 0x7fff72017ff3 libsystem_network.dylib (1229.50.83) <1B52E58B-FEC9-3BCC-9B84-34411698CD5F> /usr/lib/system/libsystem_network.dylib 0x7fff72018000 - 0x7fff72022ffb libsystem_networkextension.dylib (767.50.23) <EC9D20D8-E693-3628-82EE-8257EB0E5CF8> /usr/lib/system/libsystem_networkextension.dylib 0x7fff72023000 - 0x7fff7202cff3 libsystem_notify.dylib (172) <08012EC0-2CD2-34BE-BF93-E7F56491299A> /usr/lib/system/libsystem_notify.dylib 0x7fff7202d000 - 0x7fff72034ff7 libsystem_platform.dylib (161.50.1) <6355EE2D-5456-3CA8-A227-B96E8F1E2AF8> /usr/lib/system/libsystem_platform.dylib 0x7fff72035000 - 0x7fff72040fff libsystem_pthread.dylib (301.50.1) <0E51CCBA-91F2-34E1-BF2A-FEEFD3D321E4> /usr/lib/system/libsystem_pthread.dylib 0x7fff72041000 - 0x7fff72044fff libsystem_sandbox.dylib (765.50.50) <CC637BC0-AF34-33B1-86C4-17EE57743294> /usr/lib/system/libsystem_sandbox.dylib 0x7fff72045000 - 0x7fff72046ff3 libsystem_secinit.dylib (30) <DE8D14E8-A276-3FF8-AE13-77F7040F33C1> /usr/lib/system/libsystem_secinit.dylib 0x7fff72047000 - 0x7fff7204eff7 libsystem_symptoms.dylib (820.50.36) <C1514C36-3C32-3649-B853-43AC0D95B6D3> /usr/lib/system/libsystem_symptoms.dylib 0x7fff7204f000 - 0x7fff72062fff libsystem_trace.dylib (829.50.16) <32694284-7A25-3459-885B-E63B85AA90B4> /usr/lib/system/libsystem_trace.dylib 0x7fff72064000 - 0x7fff72069ff7 libunwind.dylib (35.3) <BEF3FB49-5604-3B5F-82B5-332B80023AC3> /usr/lib/system/libunwind.dylib 0x7fff7206a000 - 0x7fff72097ff7 libxpc.dylib (1205.50.68) <6D5F8F87-38AB-36DD-8F6C-28F3C89E9A17> /usr/lib/system/libxpc.dylib External Modification Summary: Calls made by other processes targeting this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by all processes on this machine: task_for_pid: 2918 thread_create: 0 thread_set_state: 0 VM Region Summary: ReadOnly portion of Libraries: Total=475.4M resident=0K(0%) swapped_out_or_unallocated=475.4M(100%) Writable regions: Total=95.6M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=95.6M(100%) VIRTUAL REGION REGION TYPE SIZE COUNT (non-coalesced) =========== ======= ======= Kernel Alloc Once 8K 2 MALLOC 22.2M 16 MALLOC guard page 32K 9 STACK GUARD 56.0M 2 Stack 8192K 2 __DATA 91.4M 229 __FONT_DATA 4K 2 __LINKEDIT 264.1M 12 __TEXT 211.3M 231 __TEXT0 19.4M 2 __UNICODE 560K 2 shared memory 24K 5 =========== ======= ======= TOTAL 673.1M 502Praetorian20 Aug 27
Aug 14 Mac stuck in China's region lock So here's the simple problem: my mac's Battlenet app and by extension StarCraft has region locked in China. I have the same problem in PC but I edited the region options and solved the problem: https://us.battle.net/forums/en/bnet/topic/18300178289?page=2 However I am unable to locate the same file on Mac and I have not been able to login into my account for a while now. Please help.Raptorteam0 Aug 14
Aug 9 Map Editor Unit Crash Crash when clicked on unit (U) Steps to reproduce: - Fresh install - Open editor and let it update - click unit - Map editor stops responding and you have to force quit it. OS: macOS high sierra 10.13.5Forsaken1 Aug 9
Aug 3 Mac crash using "Call in the Fleet" H&H Co-op Does not happen every time, but sometimes when using Call in the Fleet in Han and Horner Co-op, my computer shuts off completely, then restarts itself.Rico0 Aug 3
Jul 26 Game crashes on startup after 1.5 patch. i have a 27" mid 2011 iMac running on 10.8 Mountain Lion with a 3.1 ghz i5 and the 1 gigabyte 6970M graphics card, and before the patch i was able to play StarCraft 2 just fine, however with the new patch the game starts, shows the loading screen just before it goes to the menu like always (at a much lower resolution than i normally play at at that) and then crashes shortly thereafter, sometimes screwing up my desktop resolution as well because of the crash and forcing me to kill finder so that my icons go back to where they are supposed to be and so that i can click on them again. Id like to play SC2 >_> any help with the crashing? i dont think mountain lion is the problem as i have been playing the past few days perfectly fine, and was playing last night before the patch no problem, the problems began after i downloaded the new patch, i also let it fully patch before starting the game and still have issues. EDIT : Tried restarting, now im just getting the "an internal error has occurred" thing and the game isnt launching at all... -__- EDIT 2 : There is now a possible solution for this problem ... It appears that the application Hear is interfering with SC2, this fix has worked for me and typhoid, so if you have Hear installed try the above steps and report back, you have to go into the library folder in the root directory (not the one in the users folder) to find the pluggin If you dont have Hear installed, its possible other plugins could be interfering as well, so play around with them a bit (dont do anything you cant easily reverse though) and report back if you find any other applications causing SC2 to crash.Moondog30 Jul 26
Jul 21 Mac Mini and High Sierra compatability Mac Mini and High Sierra question Good afternoon, I recently found my StarCraft 2 CD format and want to start playing again. However I do not have a computer and was thinking about buying a new Mac Mini to play it on. (I believe they are made in 2014) I'd rather not buy a Windows because I do not like Windows 10. My question is this: are the issues with the High Sierra OS still present or were they fixed? In terms of System Reqs from what I can tell the Mac Mini should run SC2 no problem. ThanksAlex0 Jul 21
Jul 21 Map Editor - Unable to edit models on Mac With patch 4.4, it appears that the Models tab within the Map Editor's Data Module is slightly broken. I am able to view and edit various data in the models tab, except, arguably the most important part of the tab, the model itself. It seems that whenever I try to click "Browse" to view other models, the editor simply becomes unresponsive, and the little mac beachball appears. I tried leaving it for a bit while I went to eat, and even after that, the editor was still unresponsive. This is an unfortunate issue for me as I cannot currently add any of the custom models I have to my map. I can, as mentioned, change everything else, but not the actual model itself.Dudki0 Jul 21
Jul 15 Metal API (beta) When is Blizzard going to finish the Metal API beta for Macs, also is the final version going to be similar to the beta or maybe a bump in performance?VoidSham0 Jul 15
Jul 11 Nova Covert Ops Stuck in Black Screen 1. The first cinematic did not play after I clicked continue when the 2nd Mission Pack went live. I had to watch the cinematic from a youtuber 2. Mission 6, the second to last memory, or the last zerg selection cutscene, it is stuck in black screen every single time. I have tried checking for updates, repair the game, window mode, restart the computer, restart the game, and non of it worked. Now I can't pass that mission unless I go back and restart the whole Campaign?Thaladred6 Jul 11
Jul 7 SC2 CD key Bought but says invalid. So, today I decided to buy SC2 at Walmart. Saran wraped brand new box, never been opened. I left for home, and installed it went to create an account. When I click activate the game, I key in the Authentication key CORRECTLY (I've looked over it at least 10+ times by now) and I keep getting this "The authentication key you entered has already been claimed." error message. It's pretty disappointing when you are excited to go home and play a game you've been excited about, but to only receive an error message stating your key has been claimed, which then locks out your whole game. The only way I'm actually able to play now is from activating my guest pass. Yay 7 hours of play. With no multiplayer? I've e-mailed billing support and are awaiting response. Also tried calling, but the phone lines were full. Am I the only one who's encountered this problem? I've searched high and low in the forums, but it seems people are only having somewhat a similar issue when they type in the key wrong, but believe me I've been spell checking that key like crazy.dsaw1 Jul 7
Jul 1 LOADING SCREEN TAKES TOO LONG Every loading screens take too long to complete. I have a good connection and run the game on MACOS High Sierra. Every loading screens include loading into game and coop mission/mutation. End up the player left the game in the beginning of the game. I already tried to scan and repair option, but the problem still persist. Not only that, I tried to restart the game, but nothing changed. This problem happen after the last patch update. Please fix this.zaki0 Jul 1
Jun 30 Only able to play one game before error For co-op. Can queue and play one game. When the mission is finished, the results don't display. If you close the results window, the Play game and select mission buttons are greyed out. Game is fine if I close the application and reopen it. Before this issue, I couldn't play any game. I tried the DNS flush, adding to firewall, and launching SC2Switcher.exe. Slightly fixed the problem but now the current issue... Also, this entire mess started after updating to the latest Bnet and SC2 patches. Comp: Mac OS High SierraXoTic1 Jun 30
Jun 23 "Download Cache Error" So, i've been having a problem with my starcraft game. Half of the games in custom games are forever loading and of the other half half of those give me the message "There is a problem with the download cache. Please restart the game and try again. It's been going on for a while and it's becoming VERY annoying, please help!!!Roarzanator3 Jun 23
Jun 19 Resolution stuck after exiting SC2 When I exit, SC2, the resolution does not revert to my default desktop resolution. laptop: mid-2010 MacBook Pro 15" video card: geforce GT 330m drivers: default (no update on Nvidia site) Hoping for any solutions.Equilibrium0 Jun 19
Jun 18 V sync issue (again) Hi, I've just upgraded my macOS to High Sierra GM (EDIT: now to official macOS High Sierra 10.13 17A365) and old issue with V sync came back. Usually I have around 160-180 fps. Now it's 58-59fps. Last time we've all waited for a new patch because problem appeared after a new SC2 patch. Now it's caused by new macOS version. I found some "solution". I need to go to Menu->Options->Graphic and tick V sync ON, then back to game, then (again) go to Options and tick V sync OFF. This is the only way to unblock my regular FPS. And I have to do it in every game. Always first ON then OFF. macOS High Sierra 10.13 17A365 Macbook Pro 15-inch (mid 2012) Intel Core i7 2,3 Ghz 16 GB 1600 Mhz DDR3 RAM NVIDIA GeForce GT 650M + Intel HD Graphics 4000 1536 MBKJP16 Jun 18
Jun 18 NOVA - stuck on 5/9 in archive MAC NOVA - can't play Flashpoint stuck on 5/9 in archive MACBenImmortal1 Jun 18
Jun 17 Mac: when alt+tab; gamma reset to default Whenever I alt+tab, the gamma is reset to default (even though in the menu it is correctly displayed) and I have to manually adjust it again after alt+tabing back. This problem has been present for several years. My Mac / Sc2 is up-to-date, I've scan&repair my game; nothing solved my problem. I hope a dear nerd can help me with that, thx!! MacBook Pro, Retina, 13-inch, Late 2013 Intel Core i5 2.4 GHz 8 GB 1600 mhz ddr3 intel iris 1536 mbDespisedIcon2 Jun 17
Jun 13 Mac users - just use Bootcamp Dear Mac Users, After experiencing ongoing performance issues in SC2 for literally years on OS X, I finally bit the bullet and now play under Windows in bootcamp. I play on a MacBook Pro 13 inch 2011 with an integrated graphics card. I now get 30 - 40 FPS on low settings (all I need) with no drops during big battles. The game is super smooth and I’m enjoying MUCH improved mouse control. (Even with mouse acceleration disabled there is some weird input lag or filtering going on in OS X). I feel like I can finally relax into the game and my APM and play has improved a lot at the diamond/master level. No more shall I experience the endless mouse stutter/lag, vsync issues, and FPS drops that have dogged my enjoyment of this game for so long!! This includes a recent patch which rendered the game unplayable on OS X for some time. Whether or not the issues are with OS X or the Mac client is not my concern. As a bonus my razer peripherals don’t break every synapse patch too. Bootcamp setup was painless and it took me around an hour to get my first game up and running. If you care about your in-game execution then please do yourself a favour and try it out! You’ll need at least an 80gig partition for Windows and SC2, don’t skimp on less than that as Windows uses a paging file that requires some free disk space. I hope this friendly advice is of use to my Mac buddies!orlandus3 Jun 13
Jun 5 64-bit support? Starting with High Sierra 10.13.4 we are being warned about 32-bit apps not "being optimized" for our Macs. Apple will presumable drop support for non-64-bit applications at some point. Does Blizzard have plans to update Starcraft and Starcraft II?Dis4 Jun 5
May 24 Mouse Lag when holding down Keys. Need help! This just started happening recently. Might of been with new macOS Sierra update. When I hold down a key on my keyboard like "z" to make Zerglings, my mouse lags ridiculously. It "stutter-steps" when I try moving it. I don't get why this just started happening. Never had a problem with it before. Any ideas what could be happening? It's making it impossible to queue up move commands. Only happens in Starcraft. Specs: macOS Sierra ver. 10.12 MacBook Air (13-inch, Early 2015) 2.2 GHz Intel Core i7 8 GB 1600 MHz DDR3 Intel HD Graphics 6000 1536 MB Mouse: Razor Taipan Driver: Razor Synapse 1.59.1 (Latest)Illephant13 May 24
May 18 Editor crashing when trying to browse models Everything is up to date, then this starting happening.MOTHER9 May 18
May 13 Performance drop in High Sierra Hi guys, Previously ran SC2 on maxed out settings on 1650x1050 resolution on my 15" macbook pro with radeon 560 on Sierra. Since updating to High Sierra, I have to drop it to medium settings before it's even playable. I'm using openGL 2.1 but I've tried openGL 4.1 beta and metal beta as well with no luck.TMA26 May 13
May 1 Offline Custom Games? So, here's the deal. I have zero interest playing online, mainly due to my connection (way to go, satellite internet). I also love me some starcraft. It has been a while since I've played, and I figured I'd hop on, and since I've beaten the story, I wanted to fight some AI. Since my internet has the horsepower of a goldfish, I know I'd have to create an Offline game. So how do I do that? Googling posts as recent as 2017, and as far back as 2015, it seems I could just right-click on the map I want to play, and a "play offline" (or similar phrasing) option would appear, among others. Of course, there's no option to play offline. More googling reveals this feature has been added and taken away multiple times, or at least hidden behind other options. So I beg of you, SCII forums. Please help me play a few offline games. And blizzard, please stop making everything in a video game require online connectivity. It's a good idea in theory, but hopefully you've learned it is not a good idea in practice. It alienates gamers like myself, and honestly if I didn't love this game so much, I wouldn't be going through the trouble of figuring this out.Chikken0 May 1
May 1 hacked account please help account hacked and user deleted all of my games. cant reuse the cd keys that ive bought for WoL Hots and Lotv what do I do?AsharaZavros0 May 1
Apr 27 Crazy Lag & drops since new patch I've been getting pings 4-5x as high as normal since the new patch and then inevitably disconnects. Never happened to me in years of playing. What's going on? Is there an issue with bnet or is this mac related? Game is unplayable.MOTHER0 Apr 27
Apr 26 I can't update I can't update BLZBNTAGT00000BB8TUWAa1 Apr 26