Mac Technical Support

Mar 12, 2013 Welcome to Mac Technical Support Welcome to the Mac Technical Support forum for StarCraft II! This forum exists to provide StarCraft II customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members. While Blizzard Tech Support staff regularly monitors and replies to this forum (between 8am-5pm Pacific, 5 days a week), it is not meant as a place to resolve complex issues, because of the nature of forums. If you cannot resolve your issue through the forum, we recommend checking our Knowledge Center for resolutions and workarounds for common issues: If you wish to contact our Support team directly, you may do so through the following channels: Online Ticket - You can keep track of all your communication with Customer Support through your Blizzard account. Phone Support - You can schedule a callback from us from 10am - 6pm Pacific time, 5 days a week. Please keep all posts on topic. This means technical issues, advice, and discussion of technical issues. Bug reports should be directed to the bug report forums. Game discussions, criticism, or commentary should be posted in the appropriate gameplay forums. When requesting assistance with or discussing an issue, please create your own thread unless a topic for the issue already exists. Do not hijack threads with your new topic. Posting an issue which is similar but different from the original topic means that your request may be missed or the original request ignored. Please post a subject with a clear summary of your issue. Starting posts with "I need help!" or "Can't play no matter what" only serves to make your issue harder to resolve. We understand that emotions can run high while dealing with technical issues, but posting in an abusive or disparaging manner will not be tolerated, and does not advance our goal of providing assistance to the widest audience of customers in this forum. Please do not post direct contact info for other companies. It is acceptable to post links to websites where contact info can be found, but posting the information here on the forum is not permitted. To provide feedback on a ticket or customer support response you have received, please utilize the survey system built in-game or on the online ticket. We hope that this forum can continue to be a place where users can find quick resolutions to their issues. To help do this we ask that the forum guidelines be observed at all times when contributing to discussions.Machkhan0 Mar 12, 2013
Mar 12, 2013 Common Technical Issues and Solutions Hello friends! Below, you will find frequently posted technical issues with relevant support articles that may help resolve your issues. Low frame rates and performance during gameplay Lockups, crashes, black screens during gameplay Lockups, crashes, black screens on game launch This is a living document, so please check back from time to time for updated common issues. Thanks!Machkhan0 Mar 12, 2013
Jul 1, 2017 Common Connection and Latency Issues Greetings all, We've been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you're having them. Table of Contents 1. Connection Troubleshooting Resources 2. FAQs 3. What to do if you need more helpDrakuloth4 Jul 1, 2017
1d Mouse trouble since High Sierra Updated to MacOS 10.13 High Sierra and getting major mouse issues in game. The curser tracking is off, tracks normally for a moment, then curser speed drops suddenly. It’s quite erratic and makes competitive play impossible (my poor MMR :( ) Enabling “reduce mouse lag” seems to help, but my FPS drops from 60 to 20-30 which also impacts negatively on competitive play. I tried dropping graphics settings quite a bit lower but still can’t get the frame rate back up. Anyone else experiencing similar? I’m using a 2012 iMac 27” with nvidia GTX 680MX and a Logitech g303 mouse. Setup worked perfectly before the update.zidan60 1d
5d Login crash High Sierra 10.13.4 macOS High Sierra 10.13.4 Developer Beta with the next message: Process: SC2 [671] Path: /Applications/StarCraft II/*/ Identifier: com.blizzard.starcraft2 Version: 4.2 [62347] (62347) Code Type: X86-64 (Native) Parent Process: ??? [1] Responsible: SC2 [671] User ID: 501 Date/Time: 2018-02-22 19:40:34.687 +0100 OS Version: Mac OS X 10.13.4 (17E160e) Report Version: 12 Anonymous UUID: F9EE4CAC-D9ED-7AA1-399F-4A63C436D73F Time Awake Since Boot: 1300 seconds System Integrity Protection: enabled Crashed Thread: 0 Dispatch queue: Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000008 Exception Note: EXC_CORPSE_NOTIFY Termination Signal: Segmentation fault: 11 Termination Reason: Namespace SIGNAL, Code 0xb Terminating Process: exc handler [0] VM Regions Near 0x8: --> __TEXT 0000000100000000-0000000103eb0000 [ 62.7M] rwx/rwx SM=COW /Applications/StarCraft II/*/ Application Specific Information: /System/Library/Frameworks/CoreDisplay.framework/Versions/A/CoreDisplay Thread 0 Crashed:: Dispatch queue: 0 com.blizzard.starcraft2 0x0000000100d75b24 0x100000000 + 14113572 1 com.blizzard.starcraft2 0x0000000100d3a98b 0x100000000 + 13871499 2 com.blizzard.starcraft2 0x0000000102a9a4ae operator new(unsigned long) + 14 3 0x00007fff493d3a93 0x7fff493bf000 + 84627 4 0x00007fff49478e13 0x7fff493bf000 + 761363 5 dyld 0x000000011498ca7a ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 420 6 dyld 0x000000011498ccaa ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 40 7 dyld 0x00000001149881cc ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const*, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 330 8 dyld 0x000000011498815f ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const*, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 221 9 dyld 0x000000011498815f ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const*, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 221 10 dyld 0x000000011498815f ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const*, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 221 11 dyld 0x000000011498815f ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const*, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 221 12 dyld 0x0000000114987302 ImageLoader::processInitializers(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 134 13 dyld 0x0000000114987396 ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 74 14 dyld 0x0000000114978567 dyld::initializeMainExecutable() + 196 15 dyld 0x000000011497d239 dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 7242 16 dyld 0x00000001149773d4 dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 453 17 dyld 0x00000001149771d2 _dyld_start + 54 Thread 0 crashed with X86 Thread State (64-bit): rax: 0x00007fff49478dc7 rbx: 0x0000000000000020 rcx: 0x0000000000000000 rdx: 0x00007fff4947c6a0 rdi: 0x0000000000000008 rsi: 0x0000000000010001 rbp: 0x00007ffeefbfc490 rsp: 0x00007ffeefbfc490 r8: 0x00000001149c3150 r9: 0xffffffff00000000 r10: 0x00007fffa9b5c0c8 r11: 0x00007fffa9b5c0d0 r12: 0x00007fffa3313e68 r13: 0x0000000000000000 r14: 0x00007fff4947c6a0 r15: 0x0000000000020001 rip: 0x0000000100d75b24 rfl: 0x0000000000010202 cr2: 0x0000000000000008 Logical CPU: 2 Error Code: 0x00000004 Trap Number: 14 Binary Images: 0x100000000 - 0x103eaffff +com.blizzard.starcraft2 (4.2 [62347] - 62347) <2922E25F-8060-3C33-BA65-33A3ED0D4E10> /Applications/StarCraft II/*/ 0x10de8c000 - 0x10de9bff7 +com.blizzard.ClampCursor (1.0 - 1) <A991979A-66DE-3DBA-B8E9-48BEB2AFD141> /Applications/StarCraft II/*/ 0x10deb3000 - 0x10e81fff7 +libicudata.52.1.dylib (52.1) <E7712BE4-CDF3-342E-9E1C-5096B90F087E> /Applications/StarCraft II/*/libicudata.52.1.dylib 0x10e822000 - 0x10e98fff7 +libicui18n.52.1.dylib (52.1) <1D265AF1-91B9-3506-9EA3-6E46BE03F020> /Applications/StarCraft II/*/libicui18n.52.1.dylib 0x10ea26000 - 0x10ea2dff7 +libicuio.52.1.dylib (52.1) <06B55B90-C884-3BAC-8704-CEB65E882922> /Applications/StarCraft II/*/libicuio.52.1.dylib 0x10ea33000 - 0x10ea6dfff +libicule.52.1.dylib (52.1) <EF4B34B8-4886-34DF-8D0C-2CB1068DCF11> /Applications/StarCraft II/*/libicule.52.1.dylib 0x10ea85000 - 0x10ea8bfff +libiculx.52.1.dylib (52.1) <735AD2B7-EF75-3A9F-ABC3-4A93AA27C79E> /Applications/StarCraft II/*/libiculx.52.1.dylib 0x10ea91000 - 0x10eab0fff +libicutu.52.1.dylib (52.1) <D43E5EE6-B897-366B-8F5E-8D28D66F5192> /Applications/StarCraft II/*/libicutu.52.1.dylib 0x10eaee000 - 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0x7fff466cbfe7 libvDSP.dylib (622.50.5) <4BF310F4-31A3-3DA5-80E4-7F8014AD380B> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib 0x7fff466cc000 - 0x7fff46782fef libvMisc.dylib (622.50.5) <88143A88-4FDE-35A1-85FE-54FF0C2A9E43> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib 0x7fff46783000 - 0x7fff46783fff (3.11 - vecLib 3.11) <880DEF40-389A-3F56-ACA1-B62A5BC57E59> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib 0x7fff46a76000 - 0x7fff478d4ffb (6.9 - 1561.40.106) <B0DEF19B-EA7E-3B6C-8A58-1FE69E105325> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit 0x7fff47926000 - 0x7fff47926fff (48 - 50) <BC75E3EE-EA80-3942-A08E-90D914529CEB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices 0x7fff47927000 - 0x7fff4798dfff (377 - 445.3) <000C4E9F-E0D9-371D-B304-83BA37460724> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS 0x7fff47a26000 - 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0x7fff71c68fff libcorecrypto.dylib (562.50.17) <67007279-24E1-3F30-802D-A55CD5C27946> /usr/lib/system/libcorecrypto.dylib 0x7fff71cf0000 - 0x7fff71d29ff7 libdispatch.dylib (913.50.11) <CD8B0D40-2EC2-3D5B-B0C7-0B0FFFDB47E2> /usr/lib/system/libdispatch.dylib 0x7fff71d2a000 - 0x7fff71d47ff7 libdyld.dylib (551.3) <CF59A5A5-288B-30E6-BD42-9056B4E4139A> /usr/lib/system/libdyld.dylib 0x7fff71d48000 - 0x7fff71d48ffb libkeymgr.dylib (28) <E34E283E-90FA-3C59-B48E-1277CDB9CDCE> /usr/lib/system/libkeymgr.dylib 0x7fff71d49000 - 0x7fff71d55ff3 libkxld.dylib (4570.50.279) <B2BE0BE4-37CC-3E5D-9316-CC577E1909A7> /usr/lib/system/libkxld.dylib 0x7fff71d56000 - 0x7fff71d56ff7 liblaunch.dylib (1205.50.68) <61F949F1-8AE4-3C66-9490-1626452CB6D0> /usr/lib/system/liblaunch.dylib 0x7fff71d57000 - 0x7fff71d5bffb libmacho.dylib (906) <1902A611-081A-3452-B11E-EBD1B166E831> /usr/lib/system/libmacho.dylib 0x7fff71d5c000 - 0x7fff71d5eff3 libquarantine.dylib (86) <26C0BA22-8F93-3A07-9A4E-C8D53D2CE42E> /usr/lib/system/libquarantine.dylib 0x7fff71d5f000 - 0x7fff71d60ff3 libremovefile.dylib (45) <711E18B2-5BBE-3211-A916-56740C27D17A> /usr/lib/system/libremovefile.dylib 0x7fff71d61000 - 0x7fff71d78fff libsystem_asl.dylib (356.50.1) <3B24F2D1-B578-359D-ADB2-0ED19A364C38> /usr/lib/system/libsystem_asl.dylib 0x7fff71d79000 - 0x7fff71d79fff libsystem_blocks.dylib (67) <17303FDF-0D2D-3963-B05E-B4DF63052D47> /usr/lib/system/libsystem_blocks.dylib 0x7fff71d7a000 - 0x7fff71e03ff7 libsystem_c.dylib (1244.50.9) <1187BFE8-4576-3247-8177-481554E1F9E7> /usr/lib/system/libsystem_c.dylib 0x7fff71e04000 - 0x7fff71e07ffb libsystem_configuration.dylib (963.50.8) <DF6B5287-203E-30CB-9947-78DF446C72B8> /usr/lib/system/libsystem_configuration.dylib 0x7fff71e08000 - 0x7fff71e0bffb libsystem_coreservices.dylib (51) <486000D3-D8CB-3BE7-8EE5-8BF380DE6DF7> /usr/lib/system/libsystem_coreservices.dylib 0x7fff71e0c000 - 0x7fff71e0dfff libsystem_darwin.dylib (1244.50.9) <09C21A4A-9EE0-388B-A9D9-DFF8F6758791> /usr/lib/system/libsystem_darwin.dylib 0x7fff71e0e000 - 0x7fff71e14ff7 libsystem_dnssd.dylib (878.50.14) <6946CA6D-5E07-359A-A724-3C1B5B1F11E0> /usr/lib/system/libsystem_dnssd.dylib 0x7fff71e15000 - 0x7fff71e5eff7 libsystem_info.dylib (517.30.1) <AB634A98-B8AA-3804-8436-38261FC8EC4D> /usr/lib/system/libsystem_info.dylib 0x7fff71e5f000 - 0x7fff71e85ff7 libsystem_kernel.dylib (4570.50.279) <FA8C284B-C64A-3DA9-8EE5-50168A985225> /usr/lib/system/libsystem_kernel.dylib 0x7fff71e86000 - 0x7fff71ed1fcb libsystem_m.dylib (3147.50.1) <BD9F2DC1-9CED-30E0-A0C3-67B5D05503B1> /usr/lib/system/libsystem_m.dylib 0x7fff71ed2000 - 0x7fff71ef1fff libsystem_malloc.dylib (140.50.6) <7FD43735-9DDD-300E-8C4A-F909A74BDF49> /usr/lib/system/libsystem_malloc.dylib 0x7fff71ef2000 - 0x7fff72017ff3 libsystem_network.dylib (1229.50.83) <1B52E58B-FEC9-3BCC-9B84-34411698CD5F> /usr/lib/system/libsystem_network.dylib 0x7fff72018000 - 0x7fff72022ffb libsystem_networkextension.dylib (767.50.23) <EC9D20D8-E693-3628-82EE-8257EB0E5CF8> /usr/lib/system/libsystem_networkextension.dylib 0x7fff72023000 - 0x7fff7202cff3 libsystem_notify.dylib (172) <08012EC0-2CD2-34BE-BF93-E7F56491299A> /usr/lib/system/libsystem_notify.dylib 0x7fff7202d000 - 0x7fff72034ff7 libsystem_platform.dylib (161.50.1) <6355EE2D-5456-3CA8-A227-B96E8F1E2AF8> /usr/lib/system/libsystem_platform.dylib 0x7fff72035000 - 0x7fff72040fff libsystem_pthread.dylib (301.50.1) <0E51CCBA-91F2-34E1-BF2A-FEEFD3D321E4> /usr/lib/system/libsystem_pthread.dylib 0x7fff72041000 - 0x7fff72044fff libsystem_sandbox.dylib (765.50.50) <CC637BC0-AF34-33B1-86C4-17EE57743294> /usr/lib/system/libsystem_sandbox.dylib 0x7fff72045000 - 0x7fff72046ff3 libsystem_secinit.dylib (30) <DE8D14E8-A276-3FF8-AE13-77F7040F33C1> /usr/lib/system/libsystem_secinit.dylib 0x7fff72047000 - 0x7fff7204eff7 libsystem_symptoms.dylib (820.50.36) <C1514C36-3C32-3649-B853-43AC0D95B6D3> /usr/lib/system/libsystem_symptoms.dylib 0x7fff7204f000 - 0x7fff72062fff libsystem_trace.dylib (829.50.16) <32694284-7A25-3459-885B-E63B85AA90B4> /usr/lib/system/libsystem_trace.dylib 0x7fff72064000 - 0x7fff72069ff7 libunwind.dylib (35.3) <BEF3FB49-5604-3B5F-82B5-332B80023AC3> /usr/lib/system/libunwind.dylib 0x7fff7206a000 - 0x7fff72097ff7 libxpc.dylib (1205.50.68) <6D5F8F87-38AB-36DD-8F6C-28F3C89E9A17> /usr/lib/system/libxpc.dylib External Modification Summary: Calls made by other processes targeting this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by all processes on this machine: task_for_pid: 2918 thread_create: 0 thread_set_state: 0 VM Region Summary: ReadOnly portion of Libraries: Total=475.4M resident=0K(0%) swapped_out_or_unallocated=475.4M(100%) Writable regions: Total=95.6M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=95.6M(100%) VIRTUAL REGION REGION TYPE SIZE COUNT (non-coalesced) =========== ======= ======= Kernel Alloc Once 8K 2 MALLOC 22.2M 16 MALLOC guard page 32K 9 STACK GUARD 56.0M 2 Stack 8192K 2 __DATA 91.4M 229 __FONT_DATA 4K 2 __LINKEDIT 264.1M 12 __TEXT 211.3M 231 __TEXT0 19.4M 2 __UNICODE 560K 2 shared memory 24K 5 =========== ======= ======= TOTAL 673.1M 502Praetorian19 5d
6d Mac stuck in China's region lock So here's the simple problem: my mac's Battlenet app and by extension StarCraft has region locked in China. I have the same problem in PC but I edited the region options and solved the problem: However I am unable to locate the same file on Mac and I have not been able to login into my account for a while now. Please help.Raptorteam0 6d
Aug 10 Drop in War Chest Menu FPS Continuation of issue, as per Blizzard Support Rep's instructions to repost it - Issue: This issue has been ongoing since the start of the first War Chest. >> The issue has already been confirmed by a Blue post. ... Videos of the Lag can be found here: War Chest 2 - War Chest 3 - Basic troubleshooting to isolate the issue: - SC2 is the only app running. - All software / OS updates have been completed. - I am running on the lowest graphic settings all my settings are at the lowest. - Every other menu is okay except for the War Chest menu, which even causes the lag to appear if I were to open another app / window (e.g. a browser) as long as the War Chest menu is selected. If I do not select the War Chest menu (e.g. I select the Versus menu), it will be fine. - Prior to War Chest being released, I never had such an issue with SC2. - I have confirmed that it has nothing to do with the loading of sprites (as seen in War Chest 3 video above... even if the sprites are loaded but hidden... I have tried loading the sprites before checking on the lag, the drop in FPS is still there...). - I have tried reinstalling the entire Battle.Net app and SC2 (which should presumable fix any corrupted files). I really do hope to get some updates regarding this issue, especially since it has been a long standing issue confirmed by a Blue post, and also that it is something that involves cash. :) Thanks in advance.Kyrie0 Aug 10
Aug 9 Map Editor Unit Crash Crash when clicked on unit (U) Steps to reproduce: - Fresh install - Open editor and let it update - click unit - Map editor stops responding and you have to force quit it. OS: macOS high sierra 10.13.5Forsaken1 Aug 9
Aug 3 Mac crash using "Call in the Fleet" H&H Co-op Does not happen every time, but sometimes when using Call in the Fleet in Han and Horner Co-op, my computer shuts off completely, then restarts itself.Rico0 Aug 3
Jul 26 Game crashes on startup after 1.5 patch. i have a 27" mid 2011 iMac running on 10.8 Mountain Lion with a 3.1 ghz i5 and the 1 gigabyte 6970M graphics card, and before the patch i was able to play StarCraft 2 just fine, however with the new patch the game starts, shows the loading screen just before it goes to the menu like always (at a much lower resolution than i normally play at at that) and then crashes shortly thereafter, sometimes screwing up my desktop resolution as well because of the crash and forcing me to kill finder so that my icons go back to where they are supposed to be and so that i can click on them again. Id like to play SC2 >_> any help with the crashing? i dont think mountain lion is the problem as i have been playing the past few days perfectly fine, and was playing last night before the patch no problem, the problems began after i downloaded the new patch, i also let it fully patch before starting the game and still have issues. EDIT : Tried restarting, now im just getting the "an internal error has occurred" thing and the game isnt launching at all... -__- EDIT 2 : There is now a possible solution for this problem ... It appears that the application Hear is interfering with SC2, this fix has worked for me and typhoid, so if you have Hear installed try the above steps and report back, you have to go into the library folder in the root directory (not the one in the users folder) to find the pluggin If you dont have Hear installed, its possible other plugins could be interfering as well, so play around with them a bit (dont do anything you cant easily reverse though) and report back if you find any other applications causing SC2 to crash.Moondog30 Jul 26
Jul 21 Mac Mini and High Sierra compatability Mac Mini and High Sierra question Good afternoon, I recently found my StarCraft 2 CD format and want to start playing again. However I do not have a computer and was thinking about buying a new Mac Mini to play it on. (I believe they are made in 2014) I'd rather not buy a Windows because I do not like Windows 10. My question is this: are the issues with the High Sierra OS still present or were they fixed? In terms of System Reqs from what I can tell the Mac Mini should run SC2 no problem. ThanksAlex0 Jul 21
Jul 21 Map Editor - Unable to edit models on Mac With patch 4.4, it appears that the Models tab within the Map Editor's Data Module is slightly broken. I am able to view and edit various data in the models tab, except, arguably the most important part of the tab, the model itself. It seems that whenever I try to click "Browse" to view other models, the editor simply becomes unresponsive, and the little mac beachball appears. I tried leaving it for a bit while I went to eat, and even after that, the editor was still unresponsive. This is an unfortunate issue for me as I cannot currently add any of the custom models I have to my map. I can, as mentioned, change everything else, but not the actual model itself.Dudki0 Jul 21
Jul 15 Metal API (beta) When is Blizzard going to finish the Metal API beta for Macs, also is the final version going to be similar to the beta or maybe a bump in performance?VoidSham0 Jul 15
Jul 11 Nova Covert Ops Stuck in Black Screen 1. The first cinematic did not play after I clicked continue when the 2nd Mission Pack went live. I had to watch the cinematic from a youtuber 2. Mission 6, the second to last memory, or the last zerg selection cutscene, it is stuck in black screen every single time. I have tried checking for updates, repair the game, window mode, restart the computer, restart the game, and non of it worked. Now I can't pass that mission unless I go back and restart the whole Campaign?Thaladred6 Jul 11
Jul 7 SC2 CD key Bought but says invalid. So, today I decided to buy SC2 at Walmart. Saran wraped brand new box, never been opened. I left for home, and installed it went to create an account. When I click activate the game, I key in the Authentication key CORRECTLY (I've looked over it at least 10+ times by now) and I keep getting this "The authentication key you entered has already been claimed." error message. It's pretty disappointing when you are excited to go home and play a game you've been excited about, but to only receive an error message stating your key has been claimed, which then locks out your whole game. The only way I'm actually able to play now is from activating my guest pass. Yay 7 hours of play. With no multiplayer? I've e-mailed billing support and are awaiting response. Also tried calling, but the phone lines were full. Am I the only one who's encountered this problem? I've searched high and low in the forums, but it seems people are only having somewhat a similar issue when they type in the key wrong, but believe me I've been spell checking that key like crazy.dsaw1 Jul 7
Jul 1 LOADING SCREEN TAKES TOO LONG Every loading screens take too long to complete. I have a good connection and run the game on MACOS High Sierra. Every loading screens include loading into game and coop mission/mutation. End up the player left the game in the beginning of the game. I already tried to scan and repair option, but the problem still persist. Not only that, I tried to restart the game, but nothing changed. This problem happen after the last patch update. Please fix this.zaki0 Jul 1
Jun 30 Only able to play one game before error For co-op. Can queue and play one game. When the mission is finished, the results don't display. If you close the results window, the Play game and select mission buttons are greyed out. Game is fine if I close the application and reopen it. Before this issue, I couldn't play any game. I tried the DNS flush, adding to firewall, and launching SC2Switcher.exe. Slightly fixed the problem but now the current issue... Also, this entire mess started after updating to the latest Bnet and SC2 patches. Comp: Mac OS High SierraXoTic1 Jun 30
Jun 24 Editor crashing when resizing window Good evening, On all three of my OS X devices, the StarCraft II Editor crashes when I try to make the train editor window larger by clicking and dragging in the lower right hand corner. First, the train editor window becomes black, and the cursor becomes the spinning beachball rainbow. Then, Mac OS X appends "(not responding)" after the application name in the activity monitor. Finally, switching to another application and then cmd + tabbing back to the editor has no effect. The application fully hangs and must be force quit/restarted. The editor also becomes fully unresponsive and crashes if you click the green "full screen" circle button in the upper left hand corner of the editor's train editor window. This is constant across three different Mac systems so I figured I would report it here so we could maybe get this fixed. I would love to work with the train editor in full screen. Tested and crashing on: MacBook Pro Retina display 15 inch running OS X v 10.11 editor v4.1.4 MacBook Air 11 inch running OS X v10.13.13 editor v4.1.4 and a Hackintosh w/ Nvidia 1080ti running OS X v10.13.13 editor v4.2.0 It would be really nice to work on a full screen map editor on Mac... Thank you for reading! MatthewStrategySix4 Jun 24
Jun 23 "Download Cache Error" So, i've been having a problem with my starcraft game. Half of the games in custom games are forever loading and of the other half half of those give me the message "There is a problem with the download cache. Please restart the game and try again. It's been going on for a while and it's becoming VERY annoying, please help!!!Roarzanator3 Jun 23
Jun 19 Resolution stuck after exiting SC2 When I exit, SC2, the resolution does not revert to my default desktop resolution. laptop: mid-2010 MacBook Pro 15" video card: geforce GT 330m drivers: default (no update on Nvidia site) Hoping for any solutions.Equilibrium0 Jun 19
Jun 18 V sync issue (again) Hi, I've just upgraded my macOS to High Sierra GM (EDIT: now to official macOS High Sierra 10.13 17A365) and old issue with V sync came back. Usually I have around 160-180 fps. Now it's 58-59fps. Last time we've all waited for a new patch because problem appeared after a new SC2 patch. Now it's caused by new macOS version. I found some "solution". I need to go to Menu->Options->Graphic and tick V sync ON, then back to game, then (again) go to Options and tick V sync OFF. This is the only way to unblock my regular FPS. And I have to do it in every game. Always first ON then OFF. macOS High Sierra 10.13 17A365 Macbook Pro 15-inch (mid 2012) Intel Core i7 2,3 Ghz 16 GB 1600 Mhz DDR3 RAM NVIDIA GeForce GT 650M + Intel HD Graphics 4000 1536 MBKJP16 Jun 18
Jun 18 NOVA - stuck on 5/9 in archive MAC NOVA - can't play Flashpoint stuck on 5/9 in archive MACBenImmortal1 Jun 18
Jun 17 Mac: when alt+tab; gamma reset to default Whenever I alt+tab, the gamma is reset to default (even though in the menu it is correctly displayed) and I have to manually adjust it again after alt+tabing back. This problem has been present for several years. My Mac / Sc2 is up-to-date, I've scan&repair my game; nothing solved my problem. I hope a dear nerd can help me with that, thx!! MacBook Pro, Retina, 13-inch, Late 2013 Intel Core i5 2.4 GHz 8 GB 1600 mhz ddr3 intel iris 1536 mbDespisedIcon2 Jun 17
Jun 13 Mac users - just use Bootcamp Dear Mac Users, After experiencing ongoing performance issues in SC2 for literally years on OS X, I finally bit the bullet and now play under Windows in bootcamp. I play on a MacBook Pro 13 inch 2011 with an integrated graphics card. I now get 30 - 40 FPS on low settings (all I need) with no drops during big battles. The game is super smooth and I’m enjoying MUCH improved mouse control. (Even with mouse acceleration disabled there is some weird input lag or filtering going on in OS X). I feel like I can finally relax into the game and my APM and play has improved a lot at the diamond/master level. No more shall I experience the endless mouse stutter/lag, vsync issues, and FPS drops that have dogged my enjoyment of this game for so long!! This includes a recent patch which rendered the game unplayable on OS X for some time. Whether or not the issues are with OS X or the Mac client is not my concern. As a bonus my razer peripherals don’t break every synapse patch too. Bootcamp setup was painless and it took me around an hour to get my first game up and running. If you care about your in-game execution then please do yourself a favour and try it out! You’ll need at least an 80gig partition for Windows and SC2, don’t skimp on less than that as Windows uses a paging file that requires some free disk space. I hope this friendly advice is of use to my Mac buddies!orlandus3 Jun 13
Jun 5 64-bit support? Starting with High Sierra 10.13.4 we are being warned about 32-bit apps not "being optimized" for our Macs. Apple will presumable drop support for non-64-bit applications at some point. Does Blizzard have plans to update Starcraft and Starcraft II?Dis4 Jun 5
May 24 Mouse Lag when holding down Keys. Need help! This just started happening recently. Might of been with new macOS Sierra update. When I hold down a key on my keyboard like "z" to make Zerglings, my mouse lags ridiculously. It "stutter-steps" when I try moving it. I don't get why this just started happening. Never had a problem with it before. Any ideas what could be happening? It's making it impossible to queue up move commands. Only happens in Starcraft. Specs: macOS Sierra ver. 10.12 MacBook Air (13-inch, Early 2015) 2.2 GHz Intel Core i7 8 GB 1600 MHz DDR3 Intel HD Graphics 6000 1536 MB Mouse: Razor Taipan Driver: Razor Synapse 1.59.1 (Latest)Illephant13 May 24
May 21 Mouse issue after drag scroll on High Sierra I've made the initial post here but since most of the posts were related to vsync or mouse lag issue, I think mine is slightly different. My mouse doesn't track on the down + right direction anymore after drag scrolling with middle mouse button. All small & fine movements are not registered. Only restarting will fix this until the next time it's triggerred. I'm on High Sierra 10.13.1PureXtreme6 May 21
May 18 Editor crashing when trying to browse models Everything is up to date, then this starting happening.MOTHER9 May 18
May 13 Performance drop in High Sierra Hi guys, Previously ran SC2 on maxed out settings on 1650x1050 resolution on my 15" macbook pro with radeon 560 on Sierra. Since updating to High Sierra, I have to drop it to medium settings before it's even playable. I'm using openGL 2.1 but I've tried openGL 4.1 beta and metal beta as well with no luck.TMA26 May 13
May 1 Offline Custom Games? So, here's the deal. I have zero interest playing online, mainly due to my connection (way to go, satellite internet). I also love me some starcraft. It has been a while since I've played, and I figured I'd hop on, and since I've beaten the story, I wanted to fight some AI. Since my internet has the horsepower of a goldfish, I know I'd have to create an Offline game. So how do I do that? Googling posts as recent as 2017, and as far back as 2015, it seems I could just right-click on the map I want to play, and a "play offline" (or similar phrasing) option would appear, among others. Of course, there's no option to play offline. More googling reveals this feature has been added and taken away multiple times, or at least hidden behind other options. So I beg of you, SCII forums. Please help me play a few offline games. And blizzard, please stop making everything in a video game require online connectivity. It's a good idea in theory, but hopefully you've learned it is not a good idea in practice. It alienates gamers like myself, and honestly if I didn't love this game so much, I wouldn't be going through the trouble of figuring this out.Chikken0 May 1
May 1 hacked account please help account hacked and user deleted all of my games. cant reuse the cd keys that ive bought for WoL Hots and Lotv what do I do?AsharaZavros0 May 1
Apr 27 Crazy Lag & drops since new patch I've been getting pings 4-5x as high as normal since the new patch and then inevitably disconnects. Never happened to me in years of playing. What's going on? Is there an issue with bnet or is this mac related? Game is unplayable.MOTHER0 Apr 27
Apr 26 I can't update I can't update BLZBNTAGT00000BB8TUWAa1 Apr 26
Apr 25 A problem occurred while connecting (video) Every time I join certain arcade games, I get the error: "Error. A problem has occurred while connecting to the game. Please try again later." This problem seems to have been around for a while now. It has only gotten worse for me since the free-to-play patch but I think around September was when I was getting this error/problem for the first times. It only seems to happen in arcade, with certain games. I made a video recreating the problem. I did a tracerroute a couple weeks ago and was getting packet losses around the 3rd node, but since I was still able to join other games easily I have a problem that's not where the problem is coming from. Here's the link to the video: Other posts made that seem to reference same problem : Specs: MacBook Pro Retina 13-inch, Late 2013 model Running MacOS high Sierra Version 10.13.2 Processor: 2.4 GHz Intel Core i5 Memory: 8 GB 1600 MHz DDR3 Graphics: Intel Iris 1536 mbThulohot2 Apr 25
Apr 25 OSX 10.8.1 ML Bank Files Location I just got a new macbook pro running 10.8.1 and I am trying to find the bank files so I can transfer the bank files from my old computer (a dell laptop running windows 7). I have been unable to find the proper location for my old sc2 files (there is no folder for bank files under the SC2 folder in the applications menu). Currently the copy of my old files are sitting in my documents folder (like they were on my windows 7 machine), but that doesn't seem to be the proper location on my mac. Any help would be greatly appreciated!MCMallett4 Apr 25
Apr 24 Game crashes during Scythe of Amon load. Hello all, Every time I go to play coop I have to hope I don't get put into a Scythe of Amon game, since my game will always crash during the load. I've erased the game and redownloaded, but that hasn't solved the issue. I've submitted several troubleshooting reports to blizzard, but this has been going on for well over a month or more. Any thoughts, or ideas? Thanks!Drpwnsauce2 Apr 24
Apr 24 Cannot log in after update Blizzard Servers are not responding.EricTheRed0 Apr 24
Apr 24 Mac - versus and coop queues hang forever running 10.12.6 MacOS Serria, Macbook Pro, is hanging when we try to queue for versus, co-op or custom games, but can get into vs-AI games. our other mac laptop running 10.13.4 High Sierra, upon logging in to starcraft2, can not even hit any of the queue buttons as they are greyed out and "Not available while initilizing game mode" We have tried logging into these two computers (plus a 3rd, pc) and the behaviour seems related to the computer and has nothing to do with which account is logged in. We've done a complete reinstall of SC on one of the computers so far with no result. Any ideas?Sylem0 Apr 24
Apr 23 Game freezes late After spending 15 mins maxing out Zerg army entire screen freezes and I can’t escape. Have to manually restart computer each time. This happened 4 times in the past 2 days on a brand new iMac.Bert0 Apr 23
Apr 23 Unable to turn off mouse acceleration I've tried setting "defaults write .GlobalPreferences -1" on the terminal, and I have USB overdrive with acceleration disabled. When Starcraft 2 isn't running, there's no mouse acceleration, but once I open the game there is. I'm on a macbook pro running High Sierra.Ampersand1 Apr 23
Apr 15 Mac Mouse Frozen Issue I just played a game and everything was fine. I went to go watch the replay and the next game I started my usb connected mouse will not work in-game. It works fine when I am in the menus. My trackpad is not affected at all and works both in-game and menus. Any ideas???OptimusPrime0 Apr 15
Apr 15 Just let me add my new number.. Trying to change phone number in my profile was a pain. Took an hour. Probably not, but I'd changed my number already and submitted a ticket before that. That was fun.. I had to confirm the change with my old number which I didn't have anymore. So I changed it online. I had to get an authenticator to do so, along as confirm email yadayada.. Your solution was to remove my SMS protection as well as change my game login password! Now I've completed the task again.. but have to change my online login password. Also, now I have to sign in twice because of this authenticator which is annoying. I'm going to remove it. I've had that password since I started playing StarCraft 2. It was a part of my SC identity and now I have to change it. Did I mention having to login through Facebook as well? Did that too. Now, I'm gonna look at my phone again hoping the last message I got isn't about my Starcraft account. Bullies.. Update; It was about my Starcraft acc.BabyO0 Apr 15
Apr 12 Can't launch the game on 10.9.5 Since the client was updated I can't launch the game anymore because it forces me to install the client and launch it and that fails. After it installs it says: "We're having trouble starting the Blizzard app. Please try again." Error code: BLZBNTBTS0000005D When I try to launch the app from the Finder I get: "You can't use this version of the application "" with this version of OS X. You have OS X 10.9.5. The application requires OS X 10.10 or later." The game itself should still run but I can't play because of I just want to play offline. How do I bypass and launch the game in offline mode? Update: I tried launching it with but it crashes with an error message saying: "An error occurred downloading game data from Blizzard's servers. Please check your internet connection and try again later." Report ID: A9F81341-568A-474F-AB44-2608C79CD10C I've tried disabling Wi-Fi and it still crashes. Logic dictates that the game shouldn't depend on a server connection to launch if it has an offline mode. I'm not asking for much here.Lyganesh0 Apr 12
Apr 11 An unexpected fatal error occurred When I press launch the game begins to launch but just goes to a blank screen and then immediately crashes. I get a warning saying "An unexpected fatal error occurred." I get a different code every time. I've run scan and repair but no problems were found. Help would be really appreciated. 8DDCF7FC-3F95-48C1-B31C-A35450CF0EEDTrilaksana5 Apr 11
Apr 6 Setting the editor back to default options? I wanted to know how it may be possible to set the Mac editor back to its default setup when you first open it. I am asking this because for whatever reason the unit list has disappeared from the menu after accidentally mashing some keys. Ever since this happened, I have not been able to figure out how to undo this. I do know that if the editor is set back to its default settings though that this problem will be solved. Since the unit list is missing I cannot place any items on maps.RayoftheSun0 Apr 6
Mar 30 Starcraft 2 update crashing Whenever I have tried to update my Starcraft 2 it always fails. The update is in optimal yet I am still unable to play. Before it starts to work, an error always pops up and the problem has only gotten faster and therefore worse. Whenever I try to scan and repair, the bar will get to around 95% before inevitably going back to 10% and eventually failing. I have followed every step on the help screen to the letter for the error. I have tried clearing the cache and files like it says to do on every thread I have seen. I have deleted and reinstalled Starcraft 2 3 times without any working. I have reinstalled over 5 times. I have deleted the files on my mac twice. I have the current OS version and the game will run if I am fast enough to hit the play button (when the update didn't fail before .1 seconds in) so my specs are not out of date.ButterKnight0 Mar 30
Mar 29 Persisting Model Viewer Issue 3/14/2018 Well, this is awkward... so around a week or two ago, a Starcraft 2 update somehow caused a bug in the SCIIEditor so that when people try to browse for models in the data window, it'll crash. Mind you, I've lost quite a few hours worth of work development because of this. But at the very least since then, I was able to work around this issue by waiting a long moment before pressing the "Browse" button. And sure enough, it worked! Okay skip over to like maybe six days later I start up editor and make some changes add a few new models to my import window then saved. Okay that's good so far, except then I do what I usually did; went to modify model field, waited a minute, hit "browse", and..... it crashed. Alright skip to a few minutes later, I rebooted the editor. Then attempted to do the same thing: still, it crashed. Fast-forward after maybe 5 minutes of letting my Mac restart, I boot up editor. I do my work, save. Then I get the resolve to try one more time.... still crashed. So you understand what I mean how the "browse" button for models in the data editor appears to be rather buggy. It was tolerable when I had some way to bypass the issue, but now it's just a large brick wall that's about to collapse on my face. So in my current position, I'm unable to publish until I'm able to browse my models again. p.s (RIP Stephen Hawking January 8, 1942 - March 14, 2018). Pretty sad day to lose one of the most highest-regarding intellectual on Earth, especially on Pi-day & on the birthday of Albert Einstein lol.Formicidae2 Mar 29
Mar 28 Achievements not loading/registering In short: I can see no achievements in SC2. No graphics for badges are loading, no old achievements seem to have registered, no unearned achievements are visible. It's like the feature doesn't exist in the game. Repair tool says everything is fine. With slightly more detail: I installed Starcraft on my machine for Legacy of the Void. I haven't played since 6 months or so after HotS launched and that was on an old computer (i.e. completely fresh install). I didn't think anything of achievements not showing up shortly after the launch, what with the "Achievements have been disabled" notice coming up. It has been a few days now, however, and I see that others are discussing various new achievements so they are obviously online. I have run the repair tool but everything seems to be fine there. Still I can literally see no achievement in the game. 0% progress on all campaigns despite the fact that I just finished a replay of the HotS campaign. I can't even see the badges for earned or unearned achievements. It's like they don't even exist in the game. Even after completing a mission, where the three achievements badges would be is blank (though I do get a description of the achievements that should be there if I mouse over the space). A quick search didn't reveal anyone having similar issues. Would be nice to have some light shed on this one... {EDIT} Looking through my profile, it's a little more extensive than just achievements. At the base of the Profile Summary screen there is a note "Error: Experience Data Unavailable". The game knows that I've played 2570 games and that I was in gold league in 2010, Season 1, but that's about it. No portraits earned, no decals, etc. Though it does have my mach histories from 146 weeks ago...Helo12 Mar 28
Mar 16 An unexpected fatal error occurred. Can't launch game. Goes black screen and An unexpected fatal error occurred. DA0CC7BE-3871-4F05-8329-0AD3182DA31E Checked all related posts and nothing is working for me. Running on brand new macbook pro with no other applications running. did checks, restart, reinstall, fan issues, nothing seems to work. Is there a solution to this, or i just have to wait for a patch to resolve? GM pleaseKnockout3 Mar 16
Mar 16 Command difficulties after OS patch.. Hey, After recently downloading the newest High Sierra update I have had some difficulties playing Starcraft 2. Prior to patch I could select and move units with my mouse alone and only required keyboard to give attack directives in conjunction with mouse (standard apple mouse). Post patch I can still select units with mouse but cannot issue any commands without keyboard.. for example.. (m)move + mouse click, (g)gather + mouse click, ect is always required. Thank you for any and all helpTrevtheRev0 Mar 16