Mac Technical Support

Mar 12, 2013 Welcome to Mac Technical Support Welcome to the Mac Technical Support forum for StarCraft II! This forum exists to provide StarCraft II customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members. While Blizzard Tech Support staff regularly monitors and replies to this forum (between 8am-5pm Pacific, 5 days a week), it is not meant as a place to resolve complex issues, because of the nature of forums. If you cannot resolve your issue through the forum, we recommend checking our Knowledge Center for resolutions and workarounds for common issues: http://battle.net/support If you wish to contact our Support team directly, you may do so through the following channels: Online Ticket - You can keep track of all your communication with Customer Support through your Blizzard account. Phone Support - You can schedule a callback from us from 10am - 6pm Pacific time, 5 days a week. Please keep all posts on topic. This means technical issues, advice, and discussion of technical issues. Bug reports should be directed to the bug report forums. Game discussions, criticism, or commentary should be posted in the appropriate gameplay forums. When requesting assistance with or discussing an issue, please create your own thread unless a topic for the issue already exists. Do not hijack threads with your new topic. Posting an issue which is similar but different from the original topic means that your request may be missed or the original request ignored. Please post a subject with a clear summary of your issue. Starting posts with "I need help!" or "Can't play no matter what" only serves to make your issue harder to resolve. We understand that emotions can run high while dealing with technical issues, but posting in an abusive or disparaging manner will not be tolerated, and does not advance our goal of providing assistance to the widest audience of customers in this forum. Please do not post direct contact info for other companies. It is acceptable to post links to websites where contact info can be found, but posting the information here on the forum is not permitted. To provide feedback on a ticket or customer support response you have received, please utilize the survey system built in-game or on the online ticket. We hope that this forum can continue to be a place where users can find quick resolutions to their issues. To help do this we ask that the forum guidelines be observed at all times when contributing to discussions.Machkhan0 Mar 12, 2013
Mar 12, 2013 Common Technical Issues and Solutions Hello friends! Below, you will find frequently posted technical issues with relevant support articles that may help resolve your issues. Low frame rates and performance during gameplay Lockups, crashes, black screens during gameplay Lockups, crashes, black screens on game launch This is a living document, so please check back from time to time for updated common issues. Thanks!Machkhan0 Mar 12, 2013
Jul 1, 2017 Common Connection and Latency Issues Greetings all, We've been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you're having them. Table of Contents 1. Connection Troubleshooting Resources 2. FAQs 3. What to do if you need more helpDrakuloth4 Jul 1, 2017
May 25 Game Crashed on Launch Process: SC2 [1829] Path: /Applications/StarCraft II/*/SC2.app/Contents/MacOS/SC2 Identifier: com.blizzard.starcraft2 Version: 4.8.6 [73620] (73620) Code Type: X86-64 (Native) Parent Process: ??? [1] Responsible: SC2 [1829] User ID: 502 Date/Time: 2019-04-30 19:52:44.664 -0500 OS Version: Mac OS X 10.13.6 (17G6030) Report Version: 12 Anonymous UUID: 077355CD-9AF6-A5E5-A7B7-C4BD3EF6AFBB Sleep/Wake UUID: 24327DEF-246B-493D-988B-C558CEF63FDE Time Awake Since Boot: 23000 seconds Time Since Wake: 3100 seconds System Integrity Protection: enabled Crashed Thread: 0 Dispatch queue: _LSContextInitClient queue Exception Type: EXC_CRASH (SIGABRT) Exception Codes: 0x0000000000000000, 0x0000000000000000 Exception Note: EXC_CORPSE_NOTIFY Application Specific Information: __cxa_guard_acquire detected deadlock abort() called Thread 0 Crashed:: Dispatch queue: _LSContextInitClient queue 0 libsystem_kernel.dylib 0x00007fff7d188b66 __pthread_kill + 10 1 libsystem_pthread.dylib 0x00007fff7d353080 pthread_kill + 333 2 libsystem_c.dylib 0x00007fff7d0e41ae abort + 127 3 libc++abi.dylib 0x00007fff7afdef8f abort_message + 245 4 libc++abi.dylib 0x00007fff7affa690 __cxa_guard_acquire + 221 5 com.blizzard.starcraft2 0x0000000100d3a836 0x100000000 + 13871158 6 com.blizzard.starcraft2 0x0000000100d45055 0x100000000 + 13914197 7 com.blizzard.starcraft2 0x0000000100d4edbd 0x100000000 + 13954493 8 com.blizzard.starcraft2 0x0000000100d4ec89 0x100000000 + 13954185 9 com.blizzard.starcraft2 0x0000000102b396de operator new(unsigned long) + 14 10 com.apple.LaunchServices 0x00007fff5665bf9f invocation function for block in _LSGetSessions() + 122 11 libdispatch.dylib 0x00007fff7cffedb8 _dispatch_client_callout + 8 12 libdispatch.dylib 0x00007fff7cffed6b dispatch_once_f + 41 13 com.apple.LaunchServices 0x00007fff56595a70 _LSGetSession(unsigned int) + 120 14 com.apple.LaunchServices 0x00007fff565959cb _LSCopyLocalDatabase + 31 15 com.apple.LaunchServices 0x00007fff5665cc8f invocation function for block in _LSContextInitClient(LSContext*) + 60 16 libdispatch.dylib 0x00007fff7cffedb8 _dispatch_client_callout + 8 17 libdispatch.dylib 0x00007fff7d0121e1 _dispatch_queue_barrier_sync_invoke_and_complete + 60 18 com.apple.LaunchServices 0x00007fff5665ae33 _LSContextInitClient(LSContext*) + 209 19 com.apple.LaunchServices 0x00007fff5659589e _LSContextInit + 182 20 com.apple.LaunchServices 0x00007fff565e9d6f _LSCreateDeviceTypeIdentifierWithModelCodeInternal(__CFString const*, unsigned char const*, unsigned char) + 39 21 com.apple.SystemConfiguration 0x00007fff6168711d SCDynamicStoreCopyComputerName + 409 22 com.apple.CFNetwork 0x00007fff54054753 -[NSHost localizedName] + 90 23 com.blizzard.starcraft2 0x000000010016c430 0x100000000 + 1492016 24 com.blizzard.starcraft2 0x0000000100d3a8ce 0x100000000 + 13871310 25 com.blizzard.starcraft2 0x0000000100d38e93 0x100000000 + 13864595 26 com.blizzard.starcraft2 0x0000000100d3dad3 0x100000000 + 13884115 27 com.blizzard.starcraft2 0x000000010000b275 0x100000000 + 45685 28 dyld 0x000000010cfa4ac6 ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 420 29 dyld 0x000000010cfa4cf6 ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 40 30 dyld 0x000000010cfa0218 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const*, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 330 31 dyld 0x000000010cf9f34e ImageLoader::processInitializers(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 134 32 dyld 0x000000010cf9f3e2 ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 74 33 dyld 0x000000010cf90567 dyld::initializeMainExecutable() + 196 34 dyld 0x000000010cf95239 dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 7242 35 dyld 0x000000010cf8f3d4 dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 453 36 dyld 0x000000010cf8f1d2 _dyld_start + 54 Thread 1: 0 libsystem_kernel.dylib 0x00007fff7d18928a __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x00007fff7d35020e _pthread_wqthread + 1552 2 libsystem_pthread.dylib 0x00007fff7d34fbe9 start_wqthread + 13 Thread 2: 0 libsystem_kernel.dylib 0x00007fff7d18928a __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x00007fff7d350009 _pthread_wqthread + 1035 2 libsystem_pthread.dylib 0x00007fff7d34fbe9 start_wqthread + 13 Thread 3: Thread 0 crashed with X86 Thread State (64-bit): rax: 0x0000000000000000 rbx: 0x00007fffb5a83380 rcx: 0x00007ffeefbfaee8 rdx: 0x0000000000000000 rdi: 0x0000000000000307 rsi: 0x0000000000000006 rbp: 0x00007ffeefbfaf20 rsp: 0x00007ffeefbfaee8 r8: 0x00007ffeefbfadb0 r9: 0x00007ffeefbfaf80 r10: 0x0000000000000000 r11: 0x0000000000000206 r12: 0x0000000000000307 r13: 0x0000000000000030 r14: 0x0000000000000006 r15: 0x000000000000002d rip: 0x00007fff7d188b66 rfl: 0x0000000000000206 cr2: 0x00007fffb5a60168 Logical CPU: 0 Error Code: 0x02000148 Trap Number: 133 Binary Images: 0x100000000 - 0x1040effff +com.blizzard.starcraft2 (4.8.6 [73620] - 73620) <81ACFAE3-151F-35AB-B7D8-E6D4A9D0FA65> /Applications/StarCraft II/*/SC2.app/Contents/MacOS/SC2 0x1087f3000 - 0x108802ff7 +com.blizzard.ClampCursor (1.0 - 1) <D81451B2-2B8A-34C0-A8DF-C9DA95F4D46A> /Applications/StarCraft II/*/SC2.app/Contents/Frameworks/ClampCursor.framework/ClampCursor 0x10881b000 - 0x109187ff7 +libicudata.52.1.dylib (52.1) <E7712BE4-CDF3-342E-9E1C-5096B90F087E> /Applications/StarCraft II/*/libicudata.52.1.dylib 0x10918a000 - 0x1092f7ff7 +libicui18n.52.1.dylib (52.1) <1D265AF1-91B9-3506-9EA3-6E46BE03F020> /Applications/StarCraft II/*/libicui18n.52.1.dylib 0x10938e000 - 0x109395ff7 +libicuio.52.1.dylib (52.1) <06B55B90-C884-3BAC-8704-CEB65E882922> /Applications/StarCraft II/*/libicuio.52.1.dylib 0x10939b000 - 0x1093d5fff +libicule.52.1.dylib (52.1) <EF4B34B8-4886-34DF-8D0C-2CB1068DCF11> /Applications/StarCraft II/*/libicule.52.1.dylib 0x1093ed000 - 0x1093f3fff +libiculx.52.1.dylib (52.1) <735AD2B7-EF75-3A9F-ABC3-4A93AA27C79E> /Applications/StarCraft II/*/libiculx.52.1.dylib 0x1093f9000 - 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0x7fff56749ff7 com.apple.LaunchServices (822.37 - 822.37) <6AA93307-220A-3417-BBC2-FE1C0DE0B652> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices 0x7fff5674a000 - 0x7fff567fafff com.apple.Metadata (10.7.0 - 1191.7) <3DD530A7-E104-3469-98BB-20449834B2FE> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata 0x7fff567fb000 - 0x7fff5685bfff com.apple.CoreServices.OSServices (822.37 - 822.37) <4AD2FC98-C6CB-392A-A22F-196A723D7FAE> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices 0x7fff5685c000 - 0x7fff568cafff com.apple.SearchKit (1.4.0 - 1.4.0) <3662545A-B1CF-3079-BDCD-C83855CEFEEE> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit 0x7fff568cb000 - 0x7fff568efffb com.apple.coreservices.SharedFileList (71.21 - 71.21) <1B5228EF-D869-3A50-A373-7F4B0289FADD> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SharedFileList.framework/Versions/A/SharedFileList 0x7fff56b90000 - 0x7fff56ce0fff com.apple.CoreText (352.0 - 578.22) <6129F39D-284D-3BBF-8999-7854AB61C01C> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText 0x7fff56ce1000 - 0x7fff56d1bfff com.apple.CoreVideo (1.8 - 0.0) <86CCC036-51BB-3DD1-9601-D93798BCCD0F> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo 0x7fff56d1c000 - 0x7fff56da7ff3 com.apple.framework.CoreWLAN (13.0 - 1350.2) <829B4EAC-5AC9-353C-8D0F-565578EF2A6F> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN 0x7fff57022000 - 0x7fff57027fff com.apple.DiskArbitration (2.7 - 2.7) <2F628584-8177-3894-92CE-9CA6089B61C6> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration 0x7fff571e8000 - 0x7fff575aeff3 com.apple.Foundation (6.9 - 1454.95) <0A759716-AD1C-3409-A8FD-D6C615FADB7F> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation 0x7fff5761f000 - 0x7fff5764fff3 com.apple.GSS (4.0 - 2.0) <62F1A2A7-EBDB-3CAB-8306-4DA9EFA70E81> /System/Library/Frameworks/GSS.framework/Versions/A/GSS 0x7fff57761000 - 0x7fff57865ffb com.apple.Bluetooth (6.0.7 - 6.0.7f12) <D453376E-5CE7-39FA-A28E-4C8ABFCF31E1> /System/Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth 0x7fff578c5000 - 0x7fff57960fff com.apple.framework.IOKit (2.0.2 - 1445.71.5) <59191D07-0C8E-3823-A124-CE46F1A35935> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit 0x7fff57962000 - 0x7fff57969fff com.apple.IOSurface (211.15 - 211.15) <9FD406F1-6BF2-35B0-8339-DF83A1A661EB> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface 0x7fff579c0000 - 0x7fff57b3aff7 com.apple.ImageIO.framework (3.3.0 - 1739.3) <7C579D3F-AE0B-31C9-8F80-67F2290B8DE0> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO 0x7fff57b3b000 - 0x7fff57b3fffb libGIF.dylib (1739.3) <7AA44C9D-48E8-3090-B044-61FE6F0AEF38> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib 0x7fff57b40000 - 0x7fff57c27fef libJP2.dylib (1739.3) <AEBF7260-0C10-30C0-8F0F-8B347DEE78B3> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib 0x7fff57c28000 - 0x7fff57c4bff7 libJPEG.dylib (1739.3) <D8C966AD-A00C-3E8B-A7ED-D7CC7ECB3224> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib 0x7fff57f27000 - 0x7fff57f4dfeb libPng.dylib (1739.3) <1737F680-99D1-3F03-BFA5-5CDA30EB880A> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib 0x7fff57f4e000 - 0x7fff57f50ffb libRadiance.dylib (1739.3) <21746434-FCC7-36DE-9331-11277DF66AA8> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib 0x7fff57f51000 - 0x7fff57f9ffef libTIFF.dylib (1739.3) <C4CB5C1D-20F2-3BD4-B0E6-629FDB3EF8E8> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib 0x7fff58e59000 - 0x7fff58e72ff7 com.apple.Kerberos (3.0 - 1) <F86DCCDF-93C1-38B3-82C2-477C12E8EE6D> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos 0x7fff59854000 - 0x7fff598d5fff com.apple.Metal (125.30 - 125.30) <6B9EBDEE-C64C-3C1C-922A-0363B642C9BC> /System/Library/Frameworks/Metal.framework/Versions/A/Metal 0x7fff598f2000 - 0x7fff5990dfff com.apple.MetalPerformanceShaders.MPSCore (1.0 - 1) <AD754E8F-CA00-3878-9AF3-208C224A230B> /System/Library/Frameworks/MetalPerformanceShaders.framework/Frameworks/MPSCore.framework/Versions/A/MPSCore 0x7fff5990e000 - 0x7fff5997dfef com.apple.MetalPerformanceShaders.MPSImage (1.0 - 1) <338B7779-E608-3D68-8A07-2ACC11299744> /System/Library/Frameworks/MetalPerformanceShaders.framework/Frameworks/MPSImage.framework/Versions/A/MPSImage 0x7fff5997e000 - 0x7fff599a2fff com.apple.MetalPerformanceShaders.MPSMatrix (1.0 - 1) <9CE072D7-853B-3939-9645-7EB951376B87> /System/Library/Frameworks/MetalPerformanceShaders.framework/Frameworks/MPSMatrix.framework/Versions/A/MPSMatrix 0x7fff599a3000 - 0x7fff59a8aff7 com.apple.MetalPerformanceShaders.MPSNeuralNetwork (1.0 - 1) <0DE891AD-27E5-38FF-AEC8-4A95356C4357> /System/Library/Frameworks/MetalPerformanceShaders.framework/FrameworksEricTheRed11 May 25
May 21 macOS: Bad AirPods audio quality Hi. I play StarCraft 2 on my iMac 5k, High Sierra 10.13.2, with AirPods. When I launch StarCraft 2, the audio output quality on the AirPods is telephone quality. My voice chat settings are either to disable voice chat, or to use the built in microphone. But StarCraft still seems to use the AirPods as an input device, each time I launch the client, reducing the AirPods's output quality. To fix this, each session I must go to StarCraft 2's options menu > voice chat, and toggle either "Voice Chat Enabled", or what my input device is (landing on "Built-in Microphone"). Upon doing this once, or sometimes more, the AirPods will reconnect as only an output device, with full audio quality. StarCraft 2 should respect my voice chat settings, and not enable audio input on the AirPods, when I first launch the client.interim2 May 21
May 21 Editor crashing when resizing window Good evening, On all three of my OS X devices, the StarCraft II Editor crashes when I try to make the train editor window larger by clicking and dragging in the lower right hand corner. First, the train editor window becomes black, and the cursor becomes the spinning beachball rainbow. Then, Mac OS X appends "(not responding)" after the application name in the activity monitor. Finally, switching to another application and then cmd + tabbing back to the editor has no effect. The application fully hangs and must be force quit/restarted. The editor also becomes fully unresponsive and crashes if you click the green "full screen" circle button in the upper left hand corner of the editor's train editor window. This is constant across three different Mac systems so I figured I would report it here so we could maybe get this fixed. I would love to work with the train editor in full screen. Tested and crashing on: MacBook Pro Retina display 15 inch running OS X v 10.11 editor v4.1.4 MacBook Air 11 inch running OS X v10.13.13 editor v4.1.4 and a Hackintosh w/ Nvidia 1080ti running OS X v10.13.13 editor v4.2.0 It would be really nice to work on a full screen map editor on Mac... Thank you for reading! MatthewStrategySix14 May 21
May 17 CAMPAIGN PROGRESS STACKED Hi, Playing the Legacy of Void campaign everything seemed fine until mission 9. After that, to continue with the campaing after closing the game I had to load a saved file. The progress of the game didn't appear in the campaign lobby, there I always saw the mission 9. When I finished the game (always loading from a file) I got all the achievements but still showing the "mission 9" in the lobby, and if I click in "Continue", I start in the mission 9. In consecuence the campaign is shown unfinished, I cannot access the Master Archives, neither the Epilogue. Please tell me how to fix it and that I don't have to replay everything again. I’m using Mac, by the way. Thanks in advanceDangior1 May 17
May 15 Mac OS X; no Blizzard.net apps launch No apps can launch from Blizzard.net application on my Mac. They worked initially on this new Mac, now they don't. I removed and reinstalled Starcraft 2 and Heros through the Blizzard.net application. Here's what it says in the log: Process: Heroes [1974] Path: /Applications/Heroes of the Storm/*/Heroes.app/Contents/MacOS/Heroes Identifier: com.blizzard.heroesofthestorm Version: 2.45 [73662] (73662) Code Type: X86-64 (Native) Parent Process: ??? [1] Responsible: Heroes [1974] User ID: 501 Date/Time: 2019-05-12 17:05:54.181 -0500 OS Version: Mac OS X 10.14.4 (18E2034) Report Version: 12 Anonymous UUID: 58269FDA-523F-FA55-AE07-8582DF0062BA Sleep/Wake UUID: C3212746-7646-4E9C-B6DF-4B5F773A410D Time Awake Since Boot: 9800 seconds Time Since Wake: 500 seconds System Integrity Protection: enabled Crashed Thread: 0 Dispatch queue: _LSContextInitClient queue Exception Type: EXC_CRASH (SIGABRT) Exception Codes: 0x0000000000000000, 0x0000000000000000 Exception Note: EXC_CORPSE_NOTIFY Application Specific Information: __cxa_guard_acquire detected deadlock abort() called Thread 0 Crashed:: Dispatch queue: _LSContextInitClient queue 0 libsystem_kernel.dylib 0x00007fff79d272c6 __pthread_kill + 10 1 libsystem_pthread.dylib 0x00007fff79ddcbf1 pthread_kill + 284 2 libsystem_c.dylib 0x00007fff79c916a6 abort + 127 3 libc++abi.dylib 0x00007fff76ca1641 abort_message + 231 4 libc++abi.dylib 0x00007fff76c9f2d3 __cxa_guard_acquire + 237 5 com.blizzard.heroesofthestorm 0x0000000100da7a23 0x100000000 + 14318115 6 com.blizzard.heroesofthestorm 0x0000000100db20f5 0x100000000 + 14360821 7 com.blizzard.heroesofthestorm 0x0000000100dbcb24 0x100000000 + 14404388 8 com.blizzard.heroesofthestorm 0x0000000102819f1e operator new(unsigned long) + 14 9 com.apple.LaunchServices 0x00007fff4ee69fa7 invocation function for block in _LSGetSessions() + 122 10 libdispatch.dylib 0x00007fff79b9f63d _dispatch_client_callout + 8 11 libdispatch.dylib 0x00007fff79ba0d4c _dispatch_once_callout + 20 12 com.apple.LaunchServices 0x00007fff4ed8bdd4 _LSGetSession(unsigned int) + 164 13 com.apple.LaunchServices 0x00007fff4ed8bd03 _LSCopyLocalDatabase + 31 14 com.apple.LaunchServices 0x00007fff4ed8b81d invocation function for block in _LSContextInitClient(LSContext*) + 58 15 libdispatch.dylib 0x00007fff79b9f63d _dispatch_client_callout + 8 16 libdispatch.dylib 0x00007fff79bab129 _dispatch_lane_barrier_sync_invoke_and_complete + 60 17 com.apple.LaunchServices 0x00007fff4ed8b4b0 _LSContextInit + 369 18 com.apple.LaunchServices 0x00007fff4edc1762 _LSCreateDeviceTypeIdentifierWithModelCodeInternal(__CFString const*, unsigned char const*, unsigned char) + 39 19 com.apple.SystemConfiguration 0x00007fff593e5afa SCDynamicStoreCopyComputerName + 409 20 com.apple.CFNetwork 0x00007fff4c79250e -[NSHost localizedName] + 90 21 com.blizzard.heroesofthestorm 0x0000000103cfae4e 0x100000000 + 63942222 22 com.blizzard.heroesofthestorm 0x0000000100da7abb 0x100000000 + 14318267 23 com.blizzard.heroesofthestorm 0x0000000100da5ead 0x100000000 + 14311085 24 com.blizzard.heroesofthestorm 0x0000000100daaa73 0x100000000 + 14330483 25 com.blizzard.heroesofthestorm 0x000000010000c535 0x100000000 + 50485 26 dyld 0x000000010637e592 ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 506 27 dyld 0x000000010637e798 ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 40 28 dyld 0x0000000106379bea ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const*, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 362 29 dyld 0x0000000106378d73 ImageLoader::processInitializers(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 133 30 dyld 0x0000000106378e05 ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 73 31 dyld 0x0000000106368765 dyld::initializeMainExecutable() + 199 32 dyld 0x000000010636d709 dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 6213 33 dyld 0x0000000106367503 dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 1167 34 dyld 0x0000000106367036 _dyld_start + 54 Thread 0 crashed with X86 Thread State (64-bit): rax: 0x0000000000000000 rbx: 0x00000001064085c0 rcx: 0x00007ffeefbfaca8 rdx: 0x0000000000000000 rdi: 0x0000000000000307 rsi: 0x0000000000000006 rbp: 0x00007ffeefbface0 rsp: 0x00007ffeefbfaca8 r8: 0x00007ffeefbfab70 r9: 0x00007ffeefbfad40 r10: 0x0000000000000000 r11: 0x0000000000000206 r12: 0x0000000000000307 r13: 0x0000003000000008 r14: 0x0000000000000006 r15: 0x000000000000002d rip: 0x00007fff79d272c6 rfl: 0x0000000000000206 cr2: 0x00007fffacc38188 Logical CPU: 0 Error Code: 0x02000148 Trap Number: 133 Binary Images: 0x100000000 - 0x1047e1ff7 +com.blizzard.heroesofthestorm (2.45 [73662] - 73662) <8A9D4667-A45C-3A1E-824E-D2573983198B> /Applications/Heroes of the Storm/*/Heroes.app/Contents/MacOS/Heroes 0x106022000 - 0x10618fff7 +libicui18n.52.1.dylib (52.1) <1D265AF1-91B9-3506-9EA3-6E46BE03F020> /Applications/Heroes of the Storm/*/libicui18n.52.1.dylib 0x106226000 - 0x10622dff7 +libicuio.52.1.dylib (52.1) <06B55B90-C884-3BAC-8704-CEB65E882922> /Applications/Heroes of the Storm/*/libicuio.52.1.dylib 0x106233000 - 0x10626dfff +libicule.52.1.dylib (52.1) <EF4B34B8-4886-34DF-8D0C-2CB1068DCF11> /Applications/Heroes of the Storm/*/libicule.52.1.dylib 0x106285000 - 0x10628bfff +libiculx.52.1.dylib (52.1) <735AD2B7-EF75-3A9F-ABC3-4A93AA27C79E> /Applications/Heroes of the Storm/*/libiculx.52.1.dylib 0x106291000 - 0x1062b0fff +libicutu.52.1.dylib (52.1) <D43E5EE6-B897-366B-8F5E-8D28D66F5192> /Applications/Heroes of the Storm/*/libicutu.52.1.dylib 0x1062ee000 - 0x1062fcfff +com.blizzard.ClampCursor (1.0 - ???) <55B808EF-0FAE-33D6-A8ED-43C87ADEBA2B> /Applications/Heroes of the Storm/*/Heroes.app/Contents/Frameworks/ClampCursor.framework/ClampCursor 0x106313000 - 0x106324ff7 +libortp.dylib (0) <FA8F4907-C651-331E-9F8C-BE79F8D48CA1> /Applications/Heroes of the Storm/*/libortp.dylib 0x106366000 - 0x1063d06ef dyld (655.1.1) <E6C6F2E1-6BAC-349F-A628-7CC4873BE902> /usr/lib/dyld 0x106431000 - 0x106d9dff7 +libicudata.52.1.dylib (52.1) <E7712BE4-CDF3-342E-9E1C-5096B90F087E> /Applications/Heroes of the Storm/*/libicudata.52.1.dylib 0x106da0000 - 0x106ea6fff +libicuuc.52.1.dylib (52.1) <BB4EC059-1321-3BD1-8D9F-C3F744B42F7F> /Applications/Heroes of the Storm/*/libicuuc.52.1.dylib 0x106f00000 - 0x1073adfff +libvivoxsdk.dylib (1) <06DC4653-01EF-38B8-B1BE-6CDED91E2BB4> /Applications/Heroes of the Storm/*/libvivoxsdk.dylib 0x7fff49858000 - 0x7fff49a32ff7 com.apple.avfoundation (2.0 - 1546.25) <A10F78BB-0212-3B7A-BD46-113744FD3D03> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation 0x7fff49a33000 - 0x7fff49af8fff com.apple.audio.AVFAudio (1.0 - ???) <927AB979-31DF-3ED6-8F6E-954A779CB8D0> /System/Library/Frameworks/AVFoundation.framework/Versions/A/Frameworks/AVFAudio.framework/Versions/A/AVFAudio 0x7fff49c00000 - 0x7fff49c00fff com.apple.Accelerate (1.11 - Accelerate 1.11) <762942CB-CFC9-3A0C-9645-A56523A06426> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate 0x7fff49c18000 - 0x7fff4a2b1fef com.apple.vImage (8.1 - ???) <383C057E-EE87-3CB3-956A-D64ACEE3465D> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage 0x7fff4a2b2000 - 0x7fff4a52bff3 libBLAS.dylib (1243.200.4) <51790003-C884-30D6-8FD1-B6C94E74F573> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib 0x7fff4a52c000 - 0x7fff4a59effb libBNNS.dylib (38.250.1) <6FC1B284-5AF6-3AC4-A36C-D021B2555E54> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBNNS.dylib 0x7fff4a59f000 - 0x7fff4a948ff3 libLAPACK.dylib (1243.200.4) <92175DF4-863A-3780-909A-A3E5C410F2E9> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib 0x7fff4a949000 - 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0x7fff748feff7 com.apple.UIFoundation (1.0 - 551) <FF7D88BC-E2A1-30CA-A894-26D98A0292D3> /System/Library/PrivateFrameworks/UIFoundation.framework/Versions/A/UIFoundation 0x7fff7557a000 - 0x7fff75653fff com.apple.ViewBridge (401.1 - 401.1) <4B009C21-D4CB-3A63-A1F7-59387C0561E3> /System/Library/PrivateFrameworks/ViewBridge.framework/Versions/A/ViewBridge 0x7fff75e2a000 - 0x7fff75e2dfff com.apple.dt.XCTTargetBootstrap (1.0 - 14490.66) <986B7682-AB6F-39D0-B3E6-FC7BD0CD58BA> /System/Library/PrivateFrameworks/XCTTargetBootstrap.framework/Versions/A/XCTTargetBootstrap 0x7fff7622e000 - 0x7fff76230ffb com.apple.loginsupport (1.0 - 1) <C65D65B0-BEEF-3C5B-8304-B61075C5C4D7> /System/Library/PrivateFrameworks/login.framework/Versions/A/Frameworks/loginsupport.framework/Versions/A/loginsupport 0x7fff764f8000 - 0x7fff7652cfff libCRFSuite.dylib (41.15.4) <0DC40A4D-E278-30BD-B3FF-2E4603DB4B3D> /usr/lib/libCRFSuite.dylib 0x7fff7652f000 - 0x7fff76539ff7 libChineseTokenizer.dylib (28.15.3) <7772C392-6097-3BD0-B018-5D02FE904A15> /usr/lib/libChineseTokenizer.dylib 0x7fff7653a000 - 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0x7fff76cdeffb libcompression.dylib (52.250.2) <88152126-23CB-3F9C-AA9C-1E4EBF8D34EA> /usr/lib/libcompression.dylib 0x7fff76f53000 - 0x7fff76f69fff libcoretls.dylib (155.220.1) <954CE85B-B4DC-3184-8552-7388EF491FAD> /usr/lib/libcoretls.dylib 0x7fff76f6a000 - 0x7fff76f6bff3 libcoretls_cfhelpers.dylib (155.220.1) <12D6DB9C-1D66-3A86-8FBB-C5B4DE2ACD85> /usr/lib/libcoretls_cfhelpers.dylib 0x7fff77109000 - 0x7fff77298ffb libcrypto.35.dylib (22.250.1) <3C591DDE-3002-3E2D-9CB0-9F588053E703> /usr/lib/libcrypto.35.dylib 0x7fff77432000 - 0x7fff775c9ffb libcrypto.42.dylib (22.250.1) <31299832-DA57-3FAD-91A3-ABF4546A11FC> /usr/lib/libcrypto.42.dylib 0x7fff775ca000 - 0x7fff775d5ff7 libcsfde.dylib (546.50.1) <52520F9F-0E35-3342-A7C0-0F77FB57E539> /usr/lib/libcsfde.dylib 0x7fff775dd000 - 0x7fff77633ff7 libcups.2.dylib (462.10) <D4759733-0505-3A55-A544-A4A69DA32B8C> /usr/lib/libcups.2.dylib 0x7fff7765c000 - 0x7fff776affff libcurl.4.dylib (105.200.2) <34ACC703-5521-304D-BF39-1B2F8A6D92A1> /usr/lib/libcurl.4.dylib 0x7fff77767000 - 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0x7fff77c43ff7 libmecab.1.0.0.dylib (779.24.1) <728CAF50-BBC2-3EE0-83CC-0749ACC5EB88> /usr/lib/libmecab.1.0.0.dylib 0x7fff77c44000 - 0x7fff77e48fff libmecabra.dylib (779.24.1) <89A90EDA-2C96-3B2F-BD39-E6C04487BF2E> /usr/lib/libmecabra.dylib 0x7fff78020000 - 0x7fff78371ff7 libnetwork.dylib (1229.250.15) <84BF50C4-D205-35A4-8B83-A3BDED8C68BD> /usr/lib/libnetwork.dylib 0x7fff78401000 - 0x7fff78b86fdf libobjc.A.dylib (756.2) <602D7795-F3A6-30F3-A470-3B15460B4D88> /usr/lib/libobjc.A.dylib 0x7fff78b98000 - 0x7fff78b9cffb libpam.2.dylib (22.200.1) <29BB79B6-140C-3BC2-AD74-1A4FCEC7FC3A> /usr/lib/libpam.2.dylib 0x7fff78b9f000 - 0x7fff78bd4fff libpcap.A.dylib (79.250.1) <5AB2994C-50B2-3472-B776-2BEC3B423EBC> /usr/lib/libpcap.A.dylib 0x7fff78ced000 - 0x7fff78d05ffb libresolv.9.dylib (65.200.2) <2348DFF5-7864-3D79-BAC6-7FDA42C9EFB1> /usr/lib/libresolv.9.dylib 0x7fff78d43000 - 0x7fff78d55ff7 libsasl2.2.dylib (211) <928CE3B6-1608-3835-B07B-408BC391166C> /usr/lib/libsasl2.2.dylib 0x7fff78d56000 - 0x7fff78d57ff7 libspindump.dylib (267.3) <0A6236C5-EBB7-39EF-8F3A-484461DC0863> /usr/lib/libspindump.dylib 0x7fff78d58000 - 0x7fff78f35fe7 libsqlite3.dylib (274.22) <1B7F54AB-8D49-3DC9-8A20-9BF2A73C404D> /usr/lib/libsqlite3.dylib 0x7fff78f92000 - 0x7fff78fe5ff3 libssl.35.dylib (22.250.1) <EEB28726-BA6B-3BD2-A4FC-F6E7B2F76915> /usr/lib/libssl.35.dylib 0x7fff79038000 - 0x7fff79085ffb libssl.44.dylib (22.250.1) <D6EBDF88-9594-3B08-8C14-4A3F72DDDEA9> /usr/lib/libssl.44.dylib 0x7fff79086000 - 0x7fff790d1ff7 libstdc++.6.dylib (104.1) <70D03767-3179-3270-9A49-3F6BA6EEAC66> /usr/lib/libstdc++.6.dylib 0x7fff791b5000 - 0x7fff791b8ff7 libutil.dylib (51.200.4) <A69CD2C4-2C3A-3418-9738-D908F8BBFE0F> /usr/lib/libutil.dylib 0x7fff791b9000 - 0x7fff791c6fff libxar.1.dylib (417.1) <CB8FF8AC-8A2E-3A11-BBC6-35EEA24E1822> /usr/lib/libxar.1.dylib 0x7fff791cb000 - 0x7fff792adff3 libxml2.2.dylib (32.8) <714FA090-AC45-32FD-8FA6-DB1BF103B8DC> /usr/lib/libxml2.2.dylib 0x7fff792ae000 - 0x7fff792d6ff3 libxslt.1.dylib (16.1) <D091BE8E-A5DD-3137-93A9-2AD9693F6C3B> /usr/lib/libxslt.1.dylib 0x7fff792d7000 - 0x7fff792e9ff7 libz.1.dylib (70.200.4) <5CB884EC-257A-3ECE-B7D4-F382D56B91EB> /usr/lib/libz.1.dylib 0x7fff79a6f000 - 0x7fff79a73ff3 libcache.dylib (81) <135EBAFC-B9E2-3424-BEC4-02CFFF4C62A3> /usr/lib/system/libcache.dylib 0x7fff79a74000 - 0x7fff79a7eff3 libcommonCrypto.dylib (60118.250.2) <BD9FBBF5-AC47-3E8E-BD77-5AB3D37E3C96> /usr/lib/system/libcommonCrypto.dylib 0x7fff79a7f000 - 0x7fff79a86ff7 libcompiler_rt.dylib (63.4) <A7B6ABDD-CFCB-34F1-8170-F0552252E2F0> /usr/lib/system/libcompiler_rt.dylib 0x7fff79a87000 - 0x7fff79a90ff7 libcopyfile.dylib (146.250.1) <BD5BBB12-7B5B-3758-93E9-AC95E5BB94F8> /usr/lib/system/libcopyfile.dylib 0x7fff79a91000 - 0x7fff79b15fc7 libcorecrypto.dylib (602.250.23) <09F4EA3E-2B70-35E3-B6F2-2F1F498A902C> /usr/lib/system/libcorecrypto.dylib 0x7fff79b9c000 - 0x7fff79bd5ff7 libdispatch.dylib (1008.250.7) <D586E1C9-CB3A-3C80-ABA8-5E7D2726AC78> /usr/lib/system/libdispatch.dylib 0x7fff79bd6000 - 0x7fff79c02ff7 libdyld.dylib (655.1.1) <7645D93C-0BEB-3B1D-A14B-B886DDD748D5> /usr/lib/system/libdyld.dylib 0x7fff79c03000 - 0x7fff79c03ffb libkeymgr.dylib (30) <F8078D2D-30A5-3297-90AF-864649931D26> /usr/lib/system/libkeymgr.dylib 0x7fff79c04000 - 0x7fff79c10ff3 libkxld.dylib (4903.251.3) <95EEE86D-EAFF-3E3E-9DD8-36EDF23B066B> /usr/lib/system/libkxld.dylib 0x7fff79c11000 - 0x7fff79c11ff7 liblaunch.dylib (1336.251.2) <D7FDFCEE-B4F2-301B-9735-71D755A85104> /usr/lib/system/liblaunch.dylib 0x7fff79c12000 - 0x7fff79c17fff libmacho.dylib (927.0.2) <CDF7E5FB-11CD-38DE-876E-56FB060D6506> /usr/lib/system/libmacho.dylib 0x7fff79c18000 - 0x7fff79c1affb libquarantine.dylib (86.220.1) <43553913-5011-3E7E-AF96-1F40C7348BEB> /usr/lib/system/libquarantine.dylib 0x7fff79c1b000 - 0x7fff79c1cff7 libremovefile.dylib (45.200.2) <68BB1074-1A40-3935-99CA-3DEF45235957> /usr/lib/system/libremovefile.dylib 0x7fff79c1d000 - 0x7fff79c34ff3 libsystem_asl.dylib (356.200.4) <C70D4546-34EF-39A5-B87D-8C03A96E5B51> /usr/lib/system/libsystem_asl.dylib 0x7fff79c35000 - 0x7fff79c35ff7 libsystem_blocks.dylib (73) <A436B1CA-8C1D-3187-A7C1-A1F4656ED97C> /usr/lib/system/libsystem_blocks.dylib 0x7fff79c36000 - 0x7fff79cbdfff libsystem_c.dylib (1272.250.1) <B61A69DC-0AEF-3EAB-A63D-5CAE00F63378> /usr/lib/system/libsystem_c.dylib 0x7fff79cbe000 - 0x7fff79cc1ffb libsystem_configuration.dylib (963.250.1) <322605C2-2F70-3D80-9CD9-ACAA8EBE4DEC> /usr/lib/system/libsystem_configuration.dylib 0x7fff79cc2000 - 0x7fff79cc5ff7 libsystem_coreservices.dylib (66) <A000F3BD-D35D-345E-A902-EFB50C13199E> /usr/lib/system/libsystem_coreservices.dylib 0x7fff79cc6000 - 0x7fff79cccfff libsystem_darwin.dylib (1272.250.1) <C93B6718-7475-38D1-A781-E6E527AD9EF0> /usr/lib/system/libsystem_darwin.dylib 0x7fff79ccd000 - 0x7fff79cd3ff7 libsystem_dnssd.dylib (878.250.4) <C21A565D-1E44-3DC0-8CDB-DADFA5E4BB2D> /usr/lib/system/libsystem_dnssd.dylib 0x7fff79cd4000 - 0x7fff79d1fffb libsystem_info.dylib (517.200.9) <F799F6E5-15D7-35BA-A6A2-3547B4CDCDC6> /usr/lib/system/libsystem_info.dylib 0x7fff79d20000 - 0x7fff79d48ff7 libsystem_kernel.dylib (4903.251.3) <E37D228C-0055-3FFD-A727-F07618BA335D> /usr/lib/system/libsystem_kernel.dylib 0x7fff79d49000 - 0x7fff79d94ff7 libsystem_m.dylib (3158.200.7) <02559199-E5DE-33BB-86D9-1F8583C0E5C3> /usr/lib/system/libsystem_m.dylib 0x7fff79d95000 - 0x7fff79db9fff libsystem_malloc.dylib (166.251.2) <B9850811-9C4A-3C38-88B2-028C068BBB0E> /usr/lib/system/libsystem_malloc.dylib 0x7fff79dba000 - 0x7fff79dc4ff7 libsystem_networkextension.dylib (767.250.2) <B6AA9910-DE1B-3306-AB3C-CB92912902FF> /usr/lib/system/libsystem_networkextension.dylib 0x7fff79dc5000 - 0x7fff79dccfff libsystem_notify.dylib (172.200.21) <F641872E-436E-3931-9DDD-F6657C8FB4F9> /usr/lib/system/libsystem_notify.dylib 0x7fff79dcd000 - 0x7fff79dd6fef libsystem_platform.dylib (177.250.1) <C5F5F21C-BDBF-3219-8E2B-9D31B72DB480> /usr/lib/system/libsystem_platform.dylib 0x7fff79dd7000 - 0x7fff79de1ff7 libsystem_pthread.dylib (330.250.2) <26EA921A-2028-3639-8A74-59EED4DF6DFA> /usr/lib/system/libsystem_pthread.dylib 0x7fff79de2000 - 0x7fff79de5ff7 libsystem_sandbox.dylib (851.250.12) <961AF109-3374-358E-9C07-67D227E2C763> /usr/lib/system/libsystem_sandbox.dylib 0x7fff79de6000 - 0x7fff79de8ff3 libsystem_secinit.dylib (30.220.1) <5FA0BBAA-165B-3F82-B2A7-39AC8EF8D65F> /usr/lib/system/libsystem_secinit.dylib 0x7fff79de9000 - 0x7fff79df0ff3 libsystem_symptoms.dylib (820.257.1) <56B8E81A-2F9F-3960-B509-1D5AB01B2C69> /usr/lib/system/libsystem_symptoms.dylib 0x7fff79df1000 - 0x7fff79e06fff libsystem_trace.dylib (906.250.5) <E169AAE6-6C39-3E1D-B0D6-B13E4118AF62> /usr/lib/system/libsystem_trace.dylib 0x7fff79e08000 - 0x7fff79e0dffb libunwind.dylib (35.4) <A4302D7E-0A13-3262-A7BC-5F8F34A05DFA> /usr/lib/system/libunwind.dylib 0x7fff79e0e000 - 0x7fff79e3dff7 libxpc.dylib (1336.251.2) <7A4A89A8-090A-3397-8A82-D634D5536EAB> /usr/lib/system/libxpc.dylib External Modification Summary: Calls made by other processes targeting this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by all processes on this machine: task_for_pid: 5839 thread_create: 0 thread_set_state: 0 VM Region Summary: ReadOnly portion of Libraries: Total=495.2M resident=0K(0%) swapped_out_or_unallocated=495.2M(100%) Writable regions: Total=595.5M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=595.5M(100%) VIRTUAL REGION REGION TYPE SIZE COUNT (non-coalesced) =========== ======= ======= Activity Tracing 256K 1 Kernel Alloc Once 8K 1 MALLOC 169.4M 14 MALLOC guard page 16K 4 MALLOC_NANO (reserved) 384.0M 1 reserved VM address space (unallocated) STACK GUARD 56.0M 1 Stack 8192K 1 VM_ALLOCATE 16.3M 2 __DATA 50.9M 283 __FONT_DATA 4K 1 __LINKEDIT 229.5M 13 __TEXT 265.7M 283 __UNICODE 564K 1 mapped file 79.9M 4 shared memory 12K 3 =========== ======= ======= TOTAL 1.2G 613 TOTAL, minus reserved VM space 876.6M 613Rebel3 May 15
May 13 Drop In War Chest Menu FPS (since 2017) Continuation of issue, as per Blizzard Support Rep's instructions to repost it - https://us.battle.net/forums/en/sc2/topic/20758777512#1 Issue: This issue has been ongoing since the start of the first War Chest. >> The issue has already been confirmed by a Blue post. ... Videos of the Lag can be found here: War Chest 2 - http://bit.ly/2KEBwrj War Chest 3 - http://bit.ly/2Mhqjlr Basic troubleshooting to isolate the issue: - SC2 is the only app running. - All software / OS updates have been completed. - I am running on the lowest graphic settings all my settings are at the lowest. - Every other menu is okay except for the War Chest menu, which even causes the lag to appear if I were to open another app / window (e.g. a browser) as long as the War Chest menu is selected. If I do not select the War Chest menu (e.g. I select the Versus menu), it will be fine. - Prior to War Chest being released, I never had such an issue with SC2. - I have confirmed that it has nothing to do with the loading of sprites (as seen in War Chest 3 video above... even if the sprites are loaded but hidden... I have tried loading the sprites before checking on the lag, the drop in FPS is still there...). - I have tried reinstalling the entire Battle.Net app and SC2 (which should presumable fix any corrupted files). I really do hope to get some updates regarding this issue, especially since it has been a long standing issue confirmed by a Blue post, and also that it is something that involves cash. :) Thanks in advance.Kyrie0 May 13
May 11 Starcraft II not starting < please delete >FusTup0 May 11
May 8 Game freezes on match loading screen Whenever a match is loading, it freezes at about 1/3 of the way. Screenshots: https://imgur.com/a/DWhMnD5 I have tried following the instructions here: https://us.battle.net/support/en/article/34719 And it didn't help. Please help, I can't play the game :(Insomniac1 May 8
May 6 4.8.5 Game Crashes when starting Hey guys, after the new patch hit today I can no longer open my game. I've tried restarting my computer, or opening through a replay and every time I do it tells me that "SC2 quit unexpectedly". I am on a MacBook Pro 2017 on Sierra 10.12.6. Is anyone else having this issue? Thanks!Gyalgatine43 May 6
Apr 25 Game doesn't launch from Battle.net Starcraft II won't launch from Battle.net. Problem started 1 day ago, no issues before then. Have tried all the steps on the Blizzard Support page, but none have worked. Any advice?Betelgeuse1 Apr 25
Apr 25 Still cannot play after update I still can't start the game after the update. I'm on an up-to-date Mac system, and have tried the things suggested in the main support forum, to no avail. Now doing another scan/repair. Blizzard: What changed on your side that explains this? Is uninstalling/reinstalling all that's left?Winky2 Apr 25
Apr 18 Choppy Audio in Starcraft II I have a 2017 MacBook Pro with touchbar running Mojave and all the latest updates to both battle.net as well as Starcraft II. It shows both apps are 64bit in the system report for both apps. Whenever I launch Starcraft II the audio is super choppy. The video seems fine, but the audio is horrible. Audio is fine in other apps like the original Starcraft, Hearthstone, etc. I'm using Airpods if that matters.ProZach2 Apr 18
Apr 18 MAC OF MOJAVE CAMERA PROBLEM my macbook os is newest version if i look elsewhere than where i first started ('elsewhere' is everywhere that except first piont) and move the mouse or press the key on almost all of your keyboards, the camera point changes to the point where i first started. i changed my accessibility but my game is still not working i think this is another issue with frozen mouse please help me... i wnat to play gamekimchiman1 Apr 18
Mar 22 Drop in War Chest Menu FPS - Report #3 Continuation of issue, as per Blizzard Support Rep's instructions to repost it - https://us.battle.net/forums/en/sc2/topic/20758777512#1 Issue: This issue has been ongoing since the start of the first War Chest. >> The issue has already been confirmed by a Blue post. ... Videos of the Lag can be found here: War Chest 2 - http://bit.ly/2KEBwrj War Chest 3 - http://bit.ly/2Mhqjlr Basic troubleshooting to isolate the issue: - SC2 is the only app running. - All software / OS updates have been completed. - I am running on the lowest graphic settings all my settings are at the lowest. - Every other menu is okay except for the War Chest menu, which even causes the lag to appear if I were to open another app / window (e.g. a browser) as long as the War Chest menu is selected. If I do not select the War Chest menu (e.g. I select the Versus menu), it will be fine. - Prior to War Chest being released, I never had such an issue with SC2. - I have confirmed that it has nothing to do with the loading of sprites (as seen in War Chest 3 video above... even if the sprites are loaded but hidden... I have tried loading the sprites before checking on the lag, the drop in FPS is still there...). - I have tried reinstalling the entire Battle.Net app and SC2 (which should presumable fix any corrupted files). I really do hope to get some updates regarding this issue, especially since it has been a long standing issue confirmed by a Blue post, and also that it is something that involves cash. :) Thanks in advance.Kyrie0 Mar 22
Mar 20 Mouse/Trackpad not working Anyone else having an issue where your mouse or trackpad won't work after installation of the latest patch? I played yesterday, but just logged in and my cursor won't move. The keyboard works since I hit the escape key the menu pops up, but I can't select anything. I plugged a mouse into my laptop and it doesn't help. I restarted my laptop and still no joy. The button works. I was curious how to get the game to quit so I windowed out of SCII moved my mouse manually to where the "exit game" button is in game. windowed back into SCII and clicked the mousepad and the game exited. Mac OS 10.14 MojaveBerith62 Mar 20
Mar 20 mouse not working in game I have a Mac book pro and for some reason my mouse is not working in game no like I can't even start a matchAntonio99 Mar 20
Mar 20 10.14 Update Locks Touchpad Help! I just updated my Mac to 10.14 (mojave) and SC2 no longer works. In PvP, the game loads, but the mouse cursor doesn't move. I tried loading the game twice – and had to use hotkeys (f10, N) to surrender. How can I fix this!? I want to play SC2!SpandleG1 Mar 20
Mar 19 Starcraft 2 wont work Every time I download starcraft 2 on my mac and wait for it to finish downloading all the way I open it but it closes immediately and says the files need to be repaired. I've reinstalled it quite a few times and cant find the solution. It also happens if I pause the download to try and play it on optimized.BlankDotExE1 Mar 19
Mar 14 Apple mouse not working mouse doesn't respond in game? anyone come up with a fix?Anthony3 Mar 14
Mar 14 Cannot move mouse since 4.7 when fullscreened As the title says, the mouse or trackpad cannot move while the SC2 screen is active and full screen. I recently upgraded to Mojave, but it was not an issue on 4.6, as I could still play fullscreened. The mouse still works just fine on any window that isn't SC2, and command-tabbing out of SC2 lets me move the mouse again. But once I pull SC2 up again, the mouse is stuck in place. I can still freely click buttons, but cannot move the cursor around. After multiple tab outs and tab in to position the mouse, I was able to switch to windowed, and the mouse now responds properly in game. The mouse also responds properly in windowed (fullscreen). I would prefer not to play windowed though, so any help would be appreciated.Rasera7 Mar 14
Mar 5 solved Hi, I currently experience extremely jarring, 'stuttering' while playing the game. It's as if the game stops briefly for a half a second to a second while playing the game, constantly throughout the game. It doesn't seem to be my internet as the ping stays mostly stable, and I'm using a decent iMac on full low settings. Normally I can get around 100 fps late game and about 200 fps early game. This is really killing the game for me, and I'd like to try my hand at the ladder sometime soon again. Is anyone else experience something similar? Any workarounds or fixes available? Do I need to look at buying a new pc, as in not a Mac? Thanks Imac 27inch 2013 3.5 Ghz Intel Core i7 16 Gb 1600 Mhz DDR3 Nvidia GeForce GTX 780M 4gbEnda2 Mar 5
Feb 27 Can't launch SC2 since latest patch I have not run SC2 on my mac for a couple of weeks. On attempting to play today I got an un expected fatal error has occurred message when launching (sometimes I see the screen go black then get it, sometimes I see a flash of loading screen, sometimes I see a tiny wee window appear then it happens) I wondered if this was because I was on High Sierra so took the plunge and updated to Mojave but this has not helped. About this mac: System Software Overview: System Version: macOS 10.14.3 (18D42) Kernel Version: Darwin 18.2.0 Boot Volume: Macintosh HD Boot Mode: Normal Hardware Overview: Model Name: MacBook Pro Model Identifier: MacBookPro11,1 Processor Name: Intel Core i5 Processor Speed: 2.6 GHz Number of Processors: 1 Total Number of Cores: 2 L2 Cache (per Core): 256 KB L3 Cache: 3 MB Memory: 16 GB Latest crash report: ==================================================================================================== StarCraft II (B71663) Executable /Applications/StarCraft II/Versions/Base71663/SC2.app <Parameters> -sso=1 -launch -uid s2_engb Parent Executable /sbin/launchd Grandparent Executable /sbin/launchd LocalTime 2019-01-28 15:11:52.8064 <ComputerUser> dave <ComputerName> David’s MacBook Pro <Exe.Architecture> x86_64 <Version> 4.8.2.71663 <DataBuild> B71663 <CodeBranch> branches/SC2.2019Season1 <CodeRevision> 578821 <Locale.Assets> enUS <Locale.Data> enUS <Locale.Install> enUS <AccountCountry> GBR <AgentVersion> 2.16.2.6563 <Jira.JiraProjectKey> SC2 <Exception.ProjectId> 3 <BlizzardError.IssueType>Exception <BlizzardError.BuildNumber>B71663 (SC2.2019Season1) <BlizzardError.Branch> branches/SC2.2019Season1 <BlizzardError.Platform>Mac <Exception.Field2> SC2 Bug Staging <BlizzardError.Priority>2 - High <BlizzardError.Summary> SIGABRT Abort trap <ErrorType> SIGABRT <Application> StarCraft II <InstanceID> 0 ==================================================================================================== <BlizzardError.Assertion:> SIGABRT Abort trap Thread ID:0 0 0x0000000000000000 <:BlizzardError.Assertion> ==================================================================================================== <BlizzardError.HashBlock:> SIGABRT ================================================================================ 0 0x0000000000000000 <:BlizzardError.HashBlock> ==================================================================================================== DBG-OPTIONS<Inline> ---------------------------------------- Manual Stack Trace (ID:0 Stack:0x0000000000000000 + 0) ---------------------------------------- 0 0x0000000000000000 # Truncated for character limit Any help much appreciated! I've tried reinstalling and repairing with no joy. I've disabled anti-virus (CyLance) for testing and no change.Ash1 Feb 27
Feb 26 Sound and graphics ok the issue with my graphics is minor but for some reason when i change the settings to be as low as possible, when i restart the game, it goes back to the highest setting. i want my game graphics to stop going back to default but it does stay low so long as i dont hit "restart now". now my issue with my sound it i want all my sound to be higher than 9% but when i change it, it goes back to 9% i need master volume at a higher setting.sajj2 Feb 26
Feb 25 Mojave 10.14.3 game crashes Mac OS Mojave 10.14.3 game crashing while loading. Game never actually loads. This behavior began after installing Mojave 10.14.3 update.Jackwagon3 Feb 25
Feb 20 SC2 crashes on MacOS Mojave 10.14.3 Game crashes immediately upon loading. Battle.net app works fine. Upon loading the SC2 app, it will finish loading, and then immediately crash with error: 366DAB6B-1BE2-4DB6-852C-05B98667D4D4. Game has worked fine for years. Most recent change to my Mac was Mojave 10.14.3.Jackwagon0 Feb 20
Feb 17 Mouse issue after drag scroll on High Sierra I've made the initial post here https://us.battle.net/forums/en/sc2/topic/20759247246?page=2#post-39 but since most of the posts were related to vsync or mouse lag issue, I think mine is slightly different. My mouse doesn't track on the down + right direction anymore after drag scrolling with middle mouse button. All small & fine movements are not registered. Only restarting will fix this until the next time it's triggerred. I'm on High Sierra 10.13.1PureXtreme12 Feb 17
Jan 30 Game crashes during Scythe of Amon load. Hello all, Every time I go to play coop I have to hope I don't get put into a Scythe of Amon game, since my game will always crash during the load. I've erased the game and redownloaded, but that hasn't solved the issue. I've submitted several troubleshooting reports to blizzard, but this has been going on for well over a month or more. Any thoughts, or ideas? Thanks!Drpwnsauce3 Jan 30
Jan 28 Cant launch SC2 since latest patch original report reappeared, this is no longer needed, ignoreAsh0 Jan 28
Jan 27 Marauder Keyboard no custom lights I have the Marauder Keyboard and the Razer software that lets you customize the display LED's and I've noticed since I updated to Mojave that it no longer works the way it used to - the software won't acknowledge the keyboard exists. Does anybody have any idea why? I've had to response from Razer, there is no update to the software, and Google only seems to know of people with mouse issues.SoulPosessed0 Jan 27
Jan 25 Mouse sensitivity periodically drops I've been having an issue since recent SC2 updates wherein my mouse sensitivity periodically gets reduced, resulting in an extremely sluggish cursor. I launch the game fine, my mouse sensitivity is normal in menus. I enter a loading screen, mouse sensitivity still normal. As soon as the game starts, sensitivity will plummet such that moving the cursor from one side of my command center to the other requires more than one full traverse of my mousepad, whereas normally I'd need to move only half an inch. I've noticed that mouse sensitivity can be temporarily restored be tabbing out of Starcraft and back in. However, after a bit of time passes (a few seconds to a few minutes) the sensitivity will again plummet without warning or any apparent trigger. After reading other threads about mouse issues, my experiments running in Windowed-mode proper also seem to resolve the sensitivity problem, but as others have noted I then run into problems with cursor containment and (of course) I'm no longer playing the game in a desirable manner. Similarly, I have attempted the solutions found in the other mouse-issue threads, such as ensuring that SC2 is enabled under System Prefs > Security & Privacy > Accessibility, up to and including removing the SC2 entry in that location and re-enabling it. I even tried disabling OS keyboard shortcuts as one poster suggested. I have not been foolish enough to forget to unlock the preferences in the corner. Furthermore, my OS is freshly installed on a blank drive as of just two days ago, and thus naturally SC2 is also freshly installed. I am playing in "Full Screen - Windowed". MacOS 10.13.6 Logitech G600 gaming mouse (I am NOT mistakenly hitting the button to change profiles), and results are the same independent of the Logitech Gaming Software being installed or not (I've wiped my drive and reinstalled a few times over the last few weeks, issue is always present). [Edit] Also, intermittently when experiencing reduced sensitivity, the cursor will display a distinct preference for moving up and left, with reasonable sensitivity, but have near-zero sensitivity for moving down and right. [/edit]UEAdmiral0 Jan 25
Apr 1 PLEASE fix the SC2 Galaxy Editor for Mac?!? Everytime I try to resize the window it crashes. And that's just ONE of the many other bugs that apparently have been plauge the SC2 Editor for YEARS. This is unacceptable Blizzard!Durzan2 Apr 1
Jan 8 Drop in War Chest Menu FPS (since 1st) Continuation of issue, as per Blizzard Support Rep's instructions to repost it - https://us.battle.net/forums/en/sc2/topic/20758777512#1 Issue: This issue has been ongoing since the start of the first War Chest. >> The issue has already been confirmed by a Blue post. ... Videos of the Lag can be found here: War Chest 2 - http://bit.ly/2KEBwrj War Chest 3 - http://bit.ly/2Mhqjlr Basic troubleshooting to isolate the issue: - SC2 is the only app running. - All software / OS updates have been completed. - I am running on the lowest graphic settings all my settings are at the lowest. - Every other menu is okay except for the War Chest menu, which even causes the lag to appear if I were to open another app / window (e.g. a browser) as long as the War Chest menu is selected. If I do not select the War Chest menu (e.g. I select the Versus menu), it will be fine. - Prior to War Chest being released, I never had such an issue with SC2. - I have confirmed that it has nothing to do with the loading of sprites (as seen in War Chest 3 video above... even if the sprites are loaded but hidden... I have tried loading the sprites before checking on the lag, the drop in FPS is still there...). - I have tried reinstalling the entire Battle.Net app and SC2 (which should presumable fix any corrupted files). I really do hope to get some updates regarding this issue, especially since it has been a long standing issue confirmed by a Blue post, and also that it is something that involves cash. :) Thanks in advance.Kyrie0 Jan 8
Jan 7 Initialisation errors I'm not able to launch any campaigns 1 v1 or team games. I've seen windows fixes, any Mac fixes?Terranse0 Jan 7
Jan 1 Mouse freeze SCII Mouse freeze SCII v4.8.0.71061 MAC OS v10.14.2 Mouse icon doesn't move I tried with trackpad and external mouse Help Please!!!IronBlade2 Jan 1
Jan 1 Starcraft II won't launch on MacOS Mojave Hi all. I'm running my SC2 on MacBook Air OS Mojave. Couple of weeks ago, during the loading of a game I tried to go to my desktop by pressing the "command"+"M" button, which worked. However, since then the game wouldn't launch, no matter if I uninstalled it and reinstalled it. When I click on "play", the game would seem like it's running and after about 10 seconds it shows on the dock that the application is not responding. I'm not 100% sure that it's called by me quitting to my desktop using the command + M button but I suspect that's the cause. Anyone can help? Greatly appreciated. ShingoukiexShingoukiex1 Jan 1
Dec 30 Mouse Jitters Like Crazy Mac OS Mojave Hi all, I've been having a really annoying problem lately. My mouse will frequently become nearly unresponsive. When I try to move it around (particularly in the menus) it just jitters around in one spot. Sometimes it will work, but moves VERY slowly. This only happens in SC2, and happens with every mouse I've tried. Frustratingly, I threw away one mouse, thinking it was the problem. I've seen a few threads from 2017 reporting this issue in High Sierra, but none of the steps recommended fixed my problem. Anyone else having trouble with that anymore? Any word on an official fix from Blizzard?bobthunicorn5 Dec 30
Dec 25 Mouse pointer does not move in game? I tried to play sc2 after a long time today but my mouse is not working. It works fine outside the game and also in broodwar but not in sc2. i can click stuff and access menus, it is just the pointer that doesn't work. I'm running the latest software update both for the game and for my mac. any ideas why this is so? (yes i have tries rebooting the computer, game and battlenet app) thx and happy holidaysPiO1 Dec 25
Dec 23 Metal API (beta) When is Blizzard going to finish the Metal API beta for Macs, also is the final version going to be similar to the beta or maybe a bump in performance?VoidSham2 Dec 23
Dec 23 Running HOTS puts display/mac to sleep I played WOL about a month ago (the free version) and liked it, no real issues there, so I purchased the battle chest, but HOTS will continually just put my iMac to sleep. First it was happening during the opening cinematic, which i skipped (still haven't seen it in full). It played the bit where Raynor goes to the research station fine... but then the crash issue happens again once it loads up the HUD with kerrigan. I have checked to see if all is up to date and seems so, but the game is completely unplayable at the moment.llirik2 Dec 23
Dec 22 Mac OSX after update to SC 4.8.0 and mouse cursor won't move I'm on Mac OSX Mojave 10.14.2 and updated to SC II 4.8.0 on 12/21/18 Mouse control works normally outside of the game, but after launching SC II, mouse cursor stays stuck at the bottom of the screen and won't movemisterdood3 Dec 22
Dec 20 Drop in War Chest Menu FPS Continuation of issue, as per Blizzard Support Rep's instructions to repost it - https://us.battle.net/forums/en/sc2/topic/20758777512#1 Issue: This issue has been ongoing since the start of the first War Chest. >> The issue has already been confirmed by a Blue post. ... Videos of the Lag can be found here: War Chest 2 - http://bit.ly/2KEBwrj War Chest 3 - http://bit.ly/2Mhqjlr Basic troubleshooting to isolate the issue: - SC2 is the only app running. - All software / OS updates have been completed. - I am running on the lowest graphic settings all my settings are at the lowest. - Every other menu is okay except for the War Chest menu, which even causes the lag to appear if I were to open another app / window (e.g. a browser) as long as the War Chest menu is selected. If I do not select the War Chest menu (e.g. I select the Versus menu), it will be fine. - Prior to War Chest being released, I never had such an issue with SC2. - I have confirmed that it has nothing to do with the loading of sprites (as seen in War Chest 3 video above... even if the sprites are loaded but hidden... I have tried loading the sprites before checking on the lag, the drop in FPS is still there...). - I have tried reinstalling the entire Battle.Net app and SC2 (which should presumable fix any corrupted files). I really do hope to get some updates regarding this issue, especially since it has been a long standing issue confirmed by a Blue post, and also that it is something that involves cash. :) Thanks in advance.Kyrie3 Dec 20
Dec 16 My mouse cursor does not work inside SC Hello, my mouse cursor does not move when im in sc. im using a Imac and is the first time this happens to me. plese help :DEliteXnoss6 Dec 16
Dec 7 I can't type anything I was playing a round of special forces elite 4, in which I make hotkeys for several things like units, I went to make a new hotkey and all of the sudden they all disappeared and when I left clicked it would ping instead of selecting, and when I pressed enter to type a message it would give me a message in chat that said I can't toggle the mode while in fullscreen, well I looked it up and other forums said to press alt so I did and that fixed those problems, however now when I press escape, it takes me to the Windows screen as if I pressed the Windows button, also I press enter to type a message and it comes up with the message bar like normal, but when I try to type nothing happens the only key it lets me type is the spacebar, both of these latter issues are the same when I'm just on the main Starcraft 2 screenBigMac0 Dec 7
Nov 28 Insufficient Disk Space... Sierra & LotV Hi, My available disk space reads at 46.81 GB on my main hard drive. Blizzard client tells me that 30 GB is required for installation of SC2... client also tells me I have insufficient space on my disk to install, besides system info telling me different. Help?foolmanchoo4 Nov 28
Nov 23 Trackball doesn't respond in full screen. For days now my trackball won't respond in full screen mode. It only works after exiting full screen via command+M. Anyone else experiencing this?terranet1 Nov 23
Nov 23 SC2 goes to black screen once game is found SC2 goes to black screen once game is found. It does not load the map screen, it goes to a black screen where only the mouse cursor can be seen. Is this something to do with screen resolution? If so, how can it be fixed? It happens about 1 in 5 games, though it is impossible to predict when it will happen. I've tried different monitors. Running OS 10.11.6TinyTina1 Nov 23
Nov 17 Cannot update to 4.7.0 on MacOS My current version is 4.6.2. SC2 cannot auto-update to 4.7.0. Even I manually checked for update. It told me I have updated game. However, when I tried to launch the game, it told me the version is incorrect. I have run check and repair but it doesn't work. Anyone has any idea how to deal with this problem? Thanks in advance!LakeCarrot1 Nov 17