Mac Technical Support

Mar 12, 2013 Welcome to Mac Technical Support Welcome to the Mac Technical Support forum for StarCraft II! This forum exists to provide StarCraft II customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members. While Blizzard Tech Support staff regularly monitors and replies to this forum (between 8am-5pm Pacific, 5 days a week), it is not meant as a place to resolve complex issues, because of the nature of forums. If you cannot resolve your issue through the forum, we recommend checking our Knowledge Center for resolutions and workarounds for common issues: http://battle.net/support If you wish to contact our Support team directly, you may do so through the following channels: Online Ticket - You can keep track of all your communication with Customer Support through your Blizzard account. Phone Support - You can schedule a callback from us from 10am - 6pm Pacific time, 5 days a week. Please keep all posts on topic. This means technical issues, advice, and discussion of technical issues. Bug reports should be directed to the bug report forums. Game discussions, criticism, or commentary should be posted in the appropriate gameplay forums. When requesting assistance with or discussing an issue, please create your own thread unless a topic for the issue already exists. Do not hijack threads with your new topic. Posting an issue which is similar but different from the original topic means that your request may be missed or the original request ignored. Please post a subject with a clear summary of your issue. Starting posts with "I need help!" or "Can't play no matter what" only serves to make your issue harder to resolve. We understand that emotions can run high while dealing with technical issues, but posting in an abusive or disparaging manner will not be tolerated, and does not advance our goal of providing assistance to the widest audience of customers in this forum. Please do not post direct contact info for other companies. It is acceptable to post links to websites where contact info can be found, but posting the information here on the forum is not permitted. To provide feedback on a ticket or customer support response you have received, please utilize the survey system built in-game or on the online ticket. We hope that this forum can continue to be a place where users can find quick resolutions to their issues. To help do this we ask that the forum guidelines be observed at all times when contributing to discussions.Machkhan0 Mar 12, 2013
Mar 12, 2013 Common Technical Issues and Solutions Hello friends! Below, you will find frequently posted technical issues with relevant support articles that may help resolve your issues. Low frame rates and performance during gameplay Lockups, crashes, black screens during gameplay Lockups, crashes, black screens on game launch This is a living document, so please check back from time to time for updated common issues. Thanks!Machkhan0 Mar 12, 2013
Jul 1 Common Connection and Latency Issues Greetings all, We've been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you're having them. Table of Contents 1. Connection Troubleshooting Resources 2. FAQs 3. What to do if you need more helpDrakuloth4 Jul 1
1h I can't update I can't update BLZBNTAGT00000BB8TUWAa0 1h
3h Performance drop in High Sierra Hi guys, Previously ran SC2 on maxed out settings on 1650x1050 resolution on my 15" macbook pro with radeon 560 on Sierra. Since updating to High Sierra, I have to drop it to medium settings before it's even playable. I'm using openGL 2.1 but I've tried openGL 4.1 beta and metal beta as well with no luck.TMA24 3h
7h OSX 10.8.1 ML Bank Files Location I just got a new macbook pro running 10.8.1 and I am trying to find the bank files so I can transfer the bank files from my old computer (a dell laptop running windows 7). I have been unable to find the proper location for my old sc2 files (there is no folder for bank files under the SC2 folder in the applications menu). Currently the copy of my old files are sitting in my documents folder (like they were on my windows 7 machine), but that doesn't seem to be the proper location on my mac. Any help would be greatly appreciated!MCMallett4 7h
11h Game crashes during Scythe of Amon load. Hello all, Every time I go to play coop I have to hope I don't get put into a Scythe of Amon game, since my game will always crash during the load. I've erased the game and redownloaded, but that hasn't solved the issue. I've submitted several troubleshooting reports to blizzard, but this has been going on for well over a month or more. Any thoughts, or ideas? Thanks!Drpwnsauce2 11h
15h Cannot log in after update Blizzard Servers are not responding.EricTheRed0 15h
21h Mac - versus and coop queues hang forever running 10.12.6 MacOS Serria, Macbook Pro, is hanging when we try to queue for versus, co-op or custom games, but can get into vs-AI games. our other mac laptop running 10.13.4 High Sierra, upon logging in to starcraft2, can not even hit any of the queue buttons as they are greyed out and "Not available while initilizing game mode" We have tried logging into these two computers (plus a 3rd, pc) and the behaviour seems related to the computer and has nothing to do with which account is logged in. We've done a complete reinstall of SC on one of the computers so far with no result. Any ideas?Sylem0 21h
1d Game freezes late After spending 15 mins maxing out Zerg army entire screen freezes and I can’t escape. Have to manually restart computer each time. This happened 4 times in the past 2 days on a brand new iMac.Bert0 1d
2d Unable to turn off mouse acceleration I've tried setting "defaults write .GlobalPreferences com.apple.mouse.scaling -1" on the terminal, and I have USB overdrive with acceleration disabled. When Starcraft 2 isn't running, there's no mouse acceleration, but once I open the game there is. I'm on a macbook pro running High Sierra.Ampersand1 2d
3d Mouse trouble since High Sierra Updated to MacOS 10.13 High Sierra and getting major mouse issues in game. The curser tracking is off, tracks normally for a moment, then curser speed drops suddenly. It’s quite erratic and makes competitive play impossible (my poor MMR :( ) Enabling “reduce mouse lag” seems to help, but my FPS drops from 60 to 20-30 which also impacts negatively on competitive play. I tried dropping graphics settings quite a bit lower but still can’t get the frame rate back up. Anyone else experiencing similar? I’m using a 2012 iMac 27” with nvidia GTX 680MX and a Logitech g303 mouse. Setup worked perfectly before the update.zidan54 3d
4d Mouse issue after drag scroll on High Sierra I've made the initial post here https://us.battle.net/forums/en/sc2/topic/20759247246?page=2#post-39 but since most of the posts were related to vsync or mouse lag issue, I think mine is slightly different. My mouse doesn't track on the down + right direction anymore after drag scrolling with middle mouse button. All small & fine movements are not registered. Only restarting will fix this until the next time it's triggerred. I'm on High Sierra 10.13.1PureXtreme5 4d
Apr 15 Mac Mouse Frozen Issue I just played a game and everything was fine. I went to go watch the replay and the next game I started my usb connected mouse will not work in-game. It works fine when I am in the menus. My trackpad is not affected at all and works both in-game and menus. Any ideas???OptimusPrime0 Apr 15
Apr 15 Just let me add my new number.. Trying to change phone number in my profile was a pain. Took an hour. Probably not, but I'd changed my number already and submitted a ticket before that. That was fun.. I had to confirm the change with my old number which I didn't have anymore. So I changed it online. I had to get an authenticator to do so, along as confirm email yadayada.. Your solution was to remove my SMS protection as well as change my game login password! Now I've completed the task again.. but have to change my online login password. Also, now I have to sign in twice because of this authenticator which is annoying. I'm going to remove it. I've had that password since I started playing StarCraft 2. It was a part of my SC identity and now I have to change it. Did I mention having to login through Facebook as well? Did that too. Now, I'm gonna look at my phone again hoping the last message I got isn't about my Starcraft account. Bullies.. Update; It was about my Starcraft acc.BabyO0 Apr 15
Apr 14 64-bit support? Starting with High Sierra 10.13.4 we are being warned about 32-bit apps not "being optimized" for our Macs. Apple will presumable drop support for non-64-bit applications at some point. Does Blizzard have plans to update Starcraft and Starcraft II?Dis0 Apr 14
Apr 12 Can't launch the game on 10.9.5 Since the Battle.net client was updated I can't launch the game anymore because it forces me to install the Battle.net client and launch it and that fails. After it installs Battle.net it says: "We're having trouble starting the Blizzard app. Please try again." Error code: BLZBNTBTS0000005D When I try to launch the Battle.net app from the Finder I get: "You can't use this version of the application "Battle.net" with this version of OS X. You have OS X 10.9.5. The application requires OS X 10.10 or later." The game itself should still run but I can't play because of Battle.net. I just want to play offline. How do I bypass Battle.net and launch the game in offline mode? Update: I tried launching it with SC2Swticher.app but it crashes with an error message saying: "An error occurred downloading game data from Blizzard's servers. Please check your internet connection and try again later." Report ID: A9F81341-568A-474F-AB44-2608C79CD10C I've tried disabling Wi-Fi and it still crashes. Logic dictates that the game shouldn't depend on a server connection to launch if it has an offline mode. I'm not asking for much here.Lyganesh0 Apr 12
Apr 11 An unexpected fatal error occurred When I press launch the game begins to launch but just goes to a blank screen and then immediately crashes. I get a warning saying "An unexpected fatal error occurred." I get a different code every time. I've run scan and repair but no problems were found. Help would be really appreciated. 8DDCF7FC-3F95-48C1-B31C-A35450CF0EEDTrilaksana5 Apr 11
Apr 6 Setting the editor back to default options? I wanted to know how it may be possible to set the Mac editor back to its default setup when you first open it. I am asking this because for whatever reason the unit list has disappeared from the menu after accidentally mashing some keys. Ever since this happened, I have not been able to figure out how to undo this. I do know that if the editor is set back to its default settings though that this problem will be solved. Since the unit list is missing I cannot place any items on maps.RayoftheSun0 Apr 6
Apr 4 V sync issue (again) Hi, I've just upgraded my macOS to High Sierra GM (EDIT: now to official macOS High Sierra 10.13 17A365) and old issue with V sync came back. Usually I have around 160-180 fps. Now it's 58-59fps. Last time we've all waited for a new patch because problem appeared after a new SC2 patch. Now it's caused by new macOS version. I found some "solution". I need to go to Menu->Options->Graphic and tick V sync ON, then back to game, then (again) go to Options and tick V sync OFF. This is the only way to unblock my regular FPS. And I have to do it in every game. Always first ON then OFF. macOS High Sierra 10.13 17A365 Macbook Pro 15-inch (mid 2012) Intel Core i7 2,3 Ghz 16 GB 1600 Mhz DDR3 RAM NVIDIA GeForce GT 650M + Intel HD Graphics 4000 1536 MBKJP14 Apr 4
Mar 30 Starcraft 2 update crashing Whenever I have tried to update my Starcraft 2 it always fails. The update is in optimal yet I am still unable to play. Before it starts to work, an error always pops up and the problem has only gotten faster and therefore worse. Whenever I try to scan and repair, the bar will get to around 95% before inevitably going back to 10% and eventually failing. I have followed every step on the help screen to the letter for the error. I have tried clearing the battle.net cache and battle.net files like it says to do on every thread I have seen. I have deleted and reinstalled Starcraft 2 3 times without any working. I have reinstalled battle.net over 5 times. I have deleted the battle.net files on my mac twice. I have the current OS version and the game will run if I am fast enough to hit the play button (when the update didn't fail before .1 seconds in) so my specs are not out of date.ButterKnight0 Mar 30
Mar 29 Persisting Model Viewer Issue 3/14/2018 Well, this is awkward... so around a week or two ago, a Starcraft 2 update somehow caused a bug in the SCIIEditor so that when people try to browse for models in the data window, it'll crash. Mind you, I've lost quite a few hours worth of work development because of this. But at the very least since then, I was able to work around this issue by waiting a long moment before pressing the "Browse" button. And sure enough, it worked! Okay skip over to like maybe six days later I start up editor and make some changes add a few new models to my import window then saved. Okay that's good so far, except then I do what I usually did; went to modify model field, waited a minute, hit "browse", and..... it crashed. Alright skip to a few minutes later, I rebooted the editor. Then attempted to do the same thing: still, it crashed. Fast-forward after maybe 5 minutes of letting my Mac restart, I boot up editor. I do my work, save. Then I get the resolve to try one more time.... still crashed. So you understand what I mean how the "browse" button for models in the data editor appears to be rather buggy. It was tolerable when I had some way to bypass the issue, but now it's just a large brick wall that's about to collapse on my face. So in my current position, I'm unable to publish until I'm able to browse my models again. p.s (RIP Stephen Hawking January 8, 1942 - March 14, 2018). Pretty sad day to lose one of the most highest-regarding intellectual on Earth, especially on Pi-day & on the birthday of Albert Einstein lol.Formicidae2 Mar 29
Mar 28 Achievements not loading/registering In short: I can see no achievements in SC2. No graphics for badges are loading, no old achievements seem to have registered, no unearned achievements are visible. It's like the feature doesn't exist in the game. Repair tool says everything is fine. With slightly more detail: I installed Starcraft on my machine for Legacy of the Void. I haven't played since 6 months or so after HotS launched and that was on an old computer (i.e. completely fresh install). I didn't think anything of achievements not showing up shortly after the launch, what with the "Achievements have been disabled" notice coming up. It has been a few days now, however, and I see that others are discussing various new achievements so they are obviously online. I have run the repair tool but everything seems to be fine there. Still I can literally see no achievement in the game. 0% progress on all campaigns despite the fact that I just finished a replay of the HotS campaign. I can't even see the badges for earned or unearned achievements. It's like they don't even exist in the game. Even after completing a mission, where the three achievements badges would be is blank (though I do get a description of the achievements that should be there if I mouse over the space). A quick search didn't reveal anyone having similar issues. Would be nice to have some light shed on this one... {EDIT} Looking through my profile, it's a little more extensive than just achievements. At the base of the Profile Summary screen there is a note "Error: Experience Data Unavailable". The game knows that I've played 2570 games and that I was in gold league in 2010, Season 1, but that's about it. No portraits earned, no decals, etc. Though it does have my mach histories from 146 weeks ago...Helo12 Mar 28
Mar 18 Editor crashing when resizing window Good evening, On all three of my OS X devices, the StarCraft II Editor crashes when I try to make the train editor window larger by clicking and dragging in the lower right hand corner. First, the train editor window becomes black, and the cursor becomes the spinning beachball rainbow. Then, Mac OS X appends "(not responding)" after the application name in the activity monitor. Finally, switching to another application and then cmd + tabbing back to the editor has no effect. The application fully hangs and must be force quit/restarted. The editor also becomes fully unresponsive and crashes if you click the green "full screen" circle button in the upper left hand corner of the editor's train editor window. This is constant across three different Mac systems so I figured I would report it here so we could maybe get this fixed. I would love to work with the train editor in full screen. Tested and crashing on: MacBook Pro Retina display 15 inch running OS X v 10.11 editor v4.1.4 MacBook Air 11 inch running OS X v10.13.13 editor v4.1.4 and a Hackintosh w/ Nvidia 1080ti running OS X v10.13.13 editor v4.2.0 It would be really nice to work on a full screen map editor on Mac... Thank you for reading! MatthewStrategySix2 Mar 18
Mar 18 Nova Covert Ops Stuck in Black Screen 1. The first cinematic did not play after I clicked continue when the 2nd Mission Pack went live. I had to watch the cinematic from a youtuber 2. Mission 6, the second to last memory, or the last zerg selection cutscene, it is stuck in black screen every single time. I have tried checking for updates, repair the game, window mode, restart the computer, restart the game, and non of it worked. Now I can't pass that mission unless I go back and restart the whole Campaign?Thaladred5 Mar 18
Mar 16 An unexpected fatal error occurred. Can't launch game. Goes black screen and An unexpected fatal error occurred. DA0CC7BE-3871-4F05-8329-0AD3182DA31E Checked all related posts and nothing is working for me. Running on brand new macbook pro with no other applications running. did checks, restart, reinstall, fan issues, nothing seems to work. Is there a solution to this, or i just have to wait for a patch to resolve? GM pleaseKnockout3 Mar 16
Mar 16 Command difficulties after OS patch.. Hey, After recently downloading the newest High Sierra update I have had some difficulties playing Starcraft 2. Prior to patch I could select and move units with my mouse alone and only required keyboard to give attack directives in conjunction with mouse (standard apple mouse). Post patch I can still select units with mouse but cannot issue any commands without keyboard.. for example.. (m)move + mouse click, (g)gather + mouse click, ect is always required. Thank you for any and all helpTrevtheRev0 Mar 16
Mar 15 Mac users - just use Bootcamp Dear Mac Users, After experiencing ongoing performance issues in SC2 for literally years on OS X, I finally bit the bullet and now play under Windows in bootcamp. I play on a MacBook Pro 13 inch 2011 with an integrated graphics card. I now get 30 - 40 FPS on low settings (all I need) with no drops during big battles. The game is super smooth and I’m enjoying MUCH improved mouse control. (Even with mouse acceleration disabled there is some weird input lag or filtering going on in OS X). I feel like I can finally relax into the game and my APM and play has improved a lot at the diamond/master level. No more shall I experience the endless mouse stutter/lag, vsync issues, and FPS drops that have dogged my enjoyment of this game for so long!! This includes a recent patch which rendered the game unplayable on OS X for some time. Whether or not the issues are with OS X or the Mac client is not my concern. As a bonus my razer peripherals don’t break every synapse patch too. Bootcamp setup was painless and it took me around an hour to get my first game up and running. If you care about your in-game execution then please do yourself a favour and try it out! You’ll need at least an 80gig partition for Windows and SC2, don’t skimp on less than that as Windows uses a paging file that requires some free disk space. I hope this friendly advice is of use to my Mac buddies!orlandus1 Mar 15
Mar 14 Starcraft2 will not update (mac) Whenever I have tried to update my Starcraft 2 it always fails. The update is in optimal yet I am still unable to play. Before it starts to work, an error always pops up and the problem has only gotten faster and therefore worse. Whenever I try to scan and repair, the bar will get to around 95% before inevitably going back to 10% and eventually failing. I have followed every step on the help screen to the letter for the error. I have tried clearing the battle.net cache and battle.net files like it says to do on every thread I have seen. I have deleted and reinstalled Starcraft 2 3 times without any working. I have reinstalled battle.net over 5 times. I have deleted the battle.net files on my mac twice. I have the current OS version and the game will run if I am fast enough to hit the play button (when the update didn't fail before .1 seconds in) so my specs are not out of date.ButterKnight0 Mar 14
Mar 14 Force SC2 to use specific graphic card I have a MacBook Pro with 3 Graphic Cards: - Intel HD Graphics 530 okay, no one wants to have that for gaming ... - AMD Radeon Pro 450 yeah thats better and the only graphic card shown in the Graphic options in Starcraft II - AMD Radeon Vega RX 64 Attached as eGPU via TB3, found as "AMD RX xxx", this one I want StarCraft to use. In order to have latest driver support in macOS I'm running 10.13.2 beta4 So how can I tell StarCraft II (any startup option?) to use a specific graphic card?peshay2 Mar 14
Mar 11 Location of Hotkey Folder? I recently updated to OS X 10.8.2, and I cannot find my hotkey folder. I just downloaded a new hotkey setup, but cannot find where the folder is. Before the update it was in name/library/application support/blizzard/starcraft II/ etc. But I cannot find the application support folder, and I searched it in my finder, and the only application support I found had about 9 programs in it, no blizzard. If anyone else knows what I'm talking about please let me know, as I'm kind of annoyed :/ Thanks in advance.juGGernaut6 Mar 11
Mar 10 still no bob toss bundle I have watched way more than 2 hours of sc2 streams, my twitch is linked with blizzard and I have yet to recieve anything. I am afraid that because I havent got the bob toss bundle, I am not qualified to get the dropsBluebloodsta0 Mar 10
Mar 10 Editor crashing when trying to browse models Everything is up to date, then this starting happening.MOTHER7 Mar 10
Mar 8 Mac: when alt+tab; gamma reset to default Whenever I alt+tab, the gamma is reset to default (even though in the menu it is correctly displayed) and I have to manually adjust it again after alt+tabing back. This problem has been present for several years. My Mac / Sc2 is up-to-date, I've scan&repair my game; nothing solved my problem. I hope a dear nerd can help me with that, thx!! MacBook Pro, Retina, 13-inch, Late 2013 Intel Core i5 2.4 GHz 8 GB 1600 mhz ddr3 intel iris 1536 mbDespisedIcon0 Mar 8
Mar 6 Login crash High Sierra 10.13.4 macOS High Sierra 10.13.4 Developer Beta with the next message: Process: SC2 [671] Path: /Applications/StarCraft II/*/SC2.app/Contents/MacOS/SC2 Identifier: com.blizzard.starcraft2 Version: 4.2 [62347] (62347) Code Type: X86-64 (Native) Parent Process: ??? [1] Responsible: SC2 [671] User ID: 501 Date/Time: 2018-02-22 19:40:34.687 +0100 OS Version: Mac OS X 10.13.4 (17E160e) Report Version: 12 Anonymous UUID: F9EE4CAC-D9ED-7AA1-399F-4A63C436D73F Time Awake Since Boot: 1300 seconds System Integrity Protection: enabled Crashed Thread: 0 Dispatch queue: com.apple.main-thread Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000008 Exception Note: EXC_CORPSE_NOTIFY Termination Signal: Segmentation fault: 11 Termination Reason: Namespace SIGNAL, Code 0xb Terminating Process: exc handler [0] VM Regions Near 0x8: --> __TEXT 0000000100000000-0000000103eb0000 [ 62.7M] rwx/rwx SM=COW /Applications/StarCraft II/*/SC2.app/Contents/MacOS/SC2 Application Specific Information: /System/Library/Frameworks/CoreDisplay.framework/Versions/A/CoreDisplay Thread 0 Crashed:: Dispatch queue: com.apple.main-thread 0 com.blizzard.starcraft2 0x0000000100d75b24 0x100000000 + 14113572 1 com.blizzard.starcraft2 0x0000000100d3a98b 0x100000000 + 13871499 2 com.blizzard.starcraft2 0x0000000102a9a4ae operator new(unsigned long) + 14 3 com.apple.CoreDisplay 0x00007fff493d3a93 0x7fff493bf000 + 84627 4 com.apple.CoreDisplay 0x00007fff49478e13 0x7fff493bf000 + 761363 5 dyld 0x000000011498ca7a ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 420 6 dyld 0x000000011498ccaa ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 40 7 dyld 0x00000001149881cc ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const*, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 330 8 dyld 0x000000011498815f ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const*, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 221 9 dyld 0x000000011498815f ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const*, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 221 10 dyld 0x000000011498815f ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const*, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 221 11 dyld 0x000000011498815f ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const*, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 221 12 dyld 0x0000000114987302 ImageLoader::processInitializers(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 134 13 dyld 0x0000000114987396 ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 74 14 dyld 0x0000000114978567 dyld::initializeMainExecutable() + 196 15 dyld 0x000000011497d239 dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 7242 16 dyld 0x00000001149773d4 dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 453 17 dyld 0x00000001149771d2 _dyld_start + 54 Thread 0 crashed with X86 Thread State (64-bit): rax: 0x00007fff49478dc7 rbx: 0x0000000000000020 rcx: 0x0000000000000000 rdx: 0x00007fff4947c6a0 rdi: 0x0000000000000008 rsi: 0x0000000000010001 rbp: 0x00007ffeefbfc490 rsp: 0x00007ffeefbfc490 r8: 0x00000001149c3150 r9: 0xffffffff00000000 r10: 0x00007fffa9b5c0c8 r11: 0x00007fffa9b5c0d0 r12: 0x00007fffa3313e68 r13: 0x0000000000000000 r14: 0x00007fff4947c6a0 r15: 0x0000000000020001 rip: 0x0000000100d75b24 rfl: 0x0000000000010202 cr2: 0x0000000000000008 Logical CPU: 2 Error Code: 0x00000004 Trap Number: 14 Binary Images: 0x100000000 - 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0x7fff71b25ffb libz.1.dylib (70) <48C67CFC-940D-3857-8DAD-857774605352> /usr/lib/libz.1.dylib 0x7fff71bc1000 - 0x7fff71bc5ff7 libcache.dylib (80) <092479CB-1008-3A83-BECF-E115F24D13C1> /usr/lib/system/libcache.dylib 0x7fff71bc6000 - 0x7fff71bd0ff3 libcommonCrypto.dylib (60118.50.1) <029F5985-9B6E-3DCB-9B96-FD007678C6A7> /usr/lib/system/libcommonCrypto.dylib 0x7fff71bd1000 - 0x7fff71bd8fff libcompiler_rt.dylib (62) <968B8E3F-3681-3230-9D78-BB8732024F6E> /usr/lib/system/libcompiler_rt.dylib 0x7fff71bd9000 - 0x7fff71be2ffb libcopyfile.dylib (146.50.5) <3885083D-50D8-3EEC-B481-B2E605180D7F> /usr/lib/system/libcopyfile.dylib 0x7fff71be3000 - 0x7fff71c68fff libcorecrypto.dylib (562.50.17) <67007279-24E1-3F30-802D-A55CD5C27946> /usr/lib/system/libcorecrypto.dylib 0x7fff71cf0000 - 0x7fff71d29ff7 libdispatch.dylib (913.50.11) <CD8B0D40-2EC2-3D5B-B0C7-0B0FFFDB47E2> /usr/lib/system/libdispatch.dylib 0x7fff71d2a000 - 0x7fff71d47ff7 libdyld.dylib (551.3) <CF59A5A5-288B-30E6-BD42-9056B4E4139A> /usr/lib/system/libdyld.dylib 0x7fff71d48000 - 0x7fff71d48ffb libkeymgr.dylib (28) <E34E283E-90FA-3C59-B48E-1277CDB9CDCE> /usr/lib/system/libkeymgr.dylib 0x7fff71d49000 - 0x7fff71d55ff3 libkxld.dylib (4570.50.279) <B2BE0BE4-37CC-3E5D-9316-CC577E1909A7> /usr/lib/system/libkxld.dylib 0x7fff71d56000 - 0x7fff71d56ff7 liblaunch.dylib (1205.50.68) <61F949F1-8AE4-3C66-9490-1626452CB6D0> /usr/lib/system/liblaunch.dylib 0x7fff71d57000 - 0x7fff71d5bffb libmacho.dylib (906) <1902A611-081A-3452-B11E-EBD1B166E831> /usr/lib/system/libmacho.dylib 0x7fff71d5c000 - 0x7fff71d5eff3 libquarantine.dylib (86) <26C0BA22-8F93-3A07-9A4E-C8D53D2CE42E> /usr/lib/system/libquarantine.dylib 0x7fff71d5f000 - 0x7fff71d60ff3 libremovefile.dylib (45) <711E18B2-5BBE-3211-A916-56740C27D17A> /usr/lib/system/libremovefile.dylib 0x7fff71d61000 - 0x7fff71d78fff libsystem_asl.dylib (356.50.1) <3B24F2D1-B578-359D-ADB2-0ED19A364C38> /usr/lib/system/libsystem_asl.dylib 0x7fff71d79000 - 0x7fff71d79fff libsystem_blocks.dylib (67) <17303FDF-0D2D-3963-B05E-B4DF63052D47> /usr/lib/system/libsystem_blocks.dylib 0x7fff71d7a000 - 0x7fff71e03ff7 libsystem_c.dylib (1244.50.9) <1187BFE8-4576-3247-8177-481554E1F9E7> /usr/lib/system/libsystem_c.dylib 0x7fff71e04000 - 0x7fff71e07ffb libsystem_configuration.dylib (963.50.8) <DF6B5287-203E-30CB-9947-78DF446C72B8> /usr/lib/system/libsystem_configuration.dylib 0x7fff71e08000 - 0x7fff71e0bffb libsystem_coreservices.dylib (51) <486000D3-D8CB-3BE7-8EE5-8BF380DE6DF7> /usr/lib/system/libsystem_coreservices.dylib 0x7fff71e0c000 - 0x7fff71e0dfff libsystem_darwin.dylib (1244.50.9) <09C21A4A-9EE0-388B-A9D9-DFF8F6758791> /usr/lib/system/libsystem_darwin.dylib 0x7fff71e0e000 - 0x7fff71e14ff7 libsystem_dnssd.dylib (878.50.14) <6946CA6D-5E07-359A-A724-3C1B5B1F11E0> /usr/lib/system/libsystem_dnssd.dylib 0x7fff71e15000 - 0x7fff71e5eff7 libsystem_info.dylib (517.30.1) <AB634A98-B8AA-3804-8436-38261FC8EC4D> /usr/lib/system/libsystem_info.dylib 0x7fff71e5f000 - 0x7fff71e85ff7 libsystem_kernel.dylib (4570.50.279) <FA8C284B-C64A-3DA9-8EE5-50168A985225> /usr/lib/system/libsystem_kernel.dylib 0x7fff71e86000 - 0x7fff71ed1fcb libsystem_m.dylib (3147.50.1) <BD9F2DC1-9CED-30E0-A0C3-67B5D05503B1> /usr/lib/system/libsystem_m.dylib 0x7fff71ed2000 - 0x7fff71ef1fff libsystem_malloc.dylib (140.50.6) <7FD43735-9DDD-300E-8C4A-F909A74BDF49> /usr/lib/system/libsystem_malloc.dylib 0x7fff71ef2000 - 0x7fff72017ff3 libsystem_network.dylib (1229.50.83) <1B52E58B-FEC9-3BCC-9B84-34411698CD5F> /usr/lib/system/libsystem_network.dylib 0x7fff72018000 - 0x7fff72022ffb libsystem_networkextension.dylib (767.50.23) <EC9D20D8-E693-3628-82EE-8257EB0E5CF8> /usr/lib/system/libsystem_networkextension.dylib 0x7fff72023000 - 0x7fff7202cff3 libsystem_notify.dylib (172) <08012EC0-2CD2-34BE-BF93-E7F56491299A> /usr/lib/system/libsystem_notify.dylib 0x7fff7202d000 - 0x7fff72034ff7 libsystem_platform.dylib (161.50.1) <6355EE2D-5456-3CA8-A227-B96E8F1E2AF8> /usr/lib/system/libsystem_platform.dylib 0x7fff72035000 - 0x7fff72040fff libsystem_pthread.dylib (301.50.1) <0E51CCBA-91F2-34E1-BF2A-FEEFD3D321E4> /usr/lib/system/libsystem_pthread.dylib 0x7fff72041000 - 0x7fff72044fff libsystem_sandbox.dylib (765.50.50) <CC637BC0-AF34-33B1-86C4-17EE57743294> /usr/lib/system/libsystem_sandbox.dylib 0x7fff72045000 - 0x7fff72046ff3 libsystem_secinit.dylib (30) <DE8D14E8-A276-3FF8-AE13-77F7040F33C1> /usr/lib/system/libsystem_secinit.dylib 0x7fff72047000 - 0x7fff7204eff7 libsystem_symptoms.dylib (820.50.36) <C1514C36-3C32-3649-B853-43AC0D95B6D3> /usr/lib/system/libsystem_symptoms.dylib 0x7fff7204f000 - 0x7fff72062fff libsystem_trace.dylib (829.50.16) <32694284-7A25-3459-885B-E63B85AA90B4> /usr/lib/system/libsystem_trace.dylib 0x7fff72064000 - 0x7fff72069ff7 libunwind.dylib (35.3) <BEF3FB49-5604-3B5F-82B5-332B80023AC3> /usr/lib/system/libunwind.dylib 0x7fff7206a000 - 0x7fff72097ff7 libxpc.dylib (1205.50.68) <6D5F8F87-38AB-36DD-8F6C-28F3C89E9A17> /usr/lib/system/libxpc.dylib External Modification Summary: Calls made by other processes targeting this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by all processes on this machine: task_for_pid: 2918 thread_create: 0 thread_set_state: 0 VM Region Summary: ReadOnly portion of Libraries: Total=475.4M resident=0K(0%) swapped_out_or_unallocated=475.4M(100%) Writable regions: Total=95.6M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=95.6M(100%) VIRTUAL REGION REGION TYPE SIZE COUNT (non-coalesced) =========== ======= ======= Kernel Alloc Once 8K 2 MALLOC 22.2M 16 MALLOC guard page 32K 9 STACK GUARD 56.0M 2 Stack 8192K 2 __DATA 91.4M 229 __FONT_DATA 4K 2 __LINKEDIT 264.1M 12 __TEXT 211.3M 231 __TEXT0 19.4M 2 __UNICODE 560K 2 shared memory 24K 5 =========== ======= ======= TOTAL 673.1M 502Praetorian17 Mar 6
Mar 5 Why can i just zoom in and out How do I zoom in in sc2 ederterBlue2 Mar 5
Feb 21 SC2 / bnet client / standalone install? hi guys! bit of an odd problem; we use macs at work and don't have admin rights to install to certain folders. the BNET client insists that sc2 be installed to one such folder. i've installed steam on my mac by simply dragging the .pkg file to the desktop and have installed the bnet client successfully, but can't seem to specify where sc2 is installed / get thrown an error about admin rights. i've looked around online but can't seem to find a definitive answer; is there a standalone install for sc2, perhaps as a .pkg file? or perhaps a different way of circumventing admin rights? any help would be greatly appreciated!kymochi2 Feb 21
Feb 12 Game freezes on map loading screen Hello, Haven't played in several months and have had some time to pick the game up again. I've had my share of issues and still haven't actually been able to play. I am running the current version of MacOS High Sierra. First, Battle.Net launcher updated itself, and then it would crash upon start-up. I deleted it completely and then reinstalled it, and it worked normally. Starcraft II then patched to 4.1.xx, current version. Now, when I try to play a 1v1 multiplayer, the game freezes on the map loading screen, when I have loaded the map to approx 65%-70%. The game stops loading; at first I thought it was latency, but then I realized that I was unable to command+tab the game, and had to force quit it. I tried to do co-op, and while I could command+tab, it seemed to stop loading on the map screen at about the same percentage. Is anyone else running into this? Thank you.Tenmaru2 Feb 12
Feb 10 Portrait over whole screen Portrait is over whole screen. Uncomfortable to play. Here is a screenshot: http://test.yaro.info/portrait-sc2-bug.png I am playing on Macbook Air 2013" mid. My settings is set to show 2D portraits but they are showing as 3D with such a bugdjest0 Feb 10
Feb 8 Problem to start SC2 Hello, i am encountering a pretty annoying bug. Every time i want to start sc2, the window to download the stream services or something like that opens but without text. I uploaded a picture of it https://imgur.com/a/KpPW4. It gets stuck there and if i force quit sc2, the next time i start it, it doesn't do anything. Sometimes i can start sc2 if i have luck and try multiple times or use the repair assistent multiple times, but there is no permanent fix i have found. I would appreciate your help. Thank you MyLittleDTMyLittleDT2 Feb 8
Jan 25 Mouse Jumpy/Jittery I'm using a steelseries 310 gaming mouse on Mac. My mouse will be jumpy when moving in starcraft II and move in directions like there are multipole inputs. My mouse also refuses to move while inputting on my keyboard. This only happens in starcraft and continues to happen no matter how low the settings are for the game.ZEEN0 Jan 25
Jan 20 A problem occurred while connecting (video) Every time I join certain arcade games, I get the error: "Error. A problem has occurred while connecting to the game. Please try again later." This problem seems to have been around for a while now. It has only gotten worse for me since the free-to-play patch but I think around September was when I was getting this error/problem for the first times. It only seems to happen in arcade, with certain games. I made a video recreating the problem. I did a tracerroute a couple weeks ago and was getting packet losses around the 3rd node, but since I was still able to join other games easily I have a problem that's not where the problem is coming from. Here's the link to the video: https://youtu.be/ipI6A8fkIjY Other posts made that seem to reference same problem : https://eu.battle.net/forums/en/sc2/topic/17613354702 https://us.battle.net/forums/en/sc2/topic/20748144931?page=1 Specs: MacBook Pro Retina 13-inch, Late 2013 model Running MacOS high Sierra Version 10.13.2 Processor: 2.4 GHz Intel Core i5 Memory: 8 GB 1600 MHz DDR3 Graphics: Intel Iris 1536 mbThulohot1 Jan 20
Jan 19 Mouse unresponsive while using keyboad Hi everyone, When I am playing on versus, I cannot use the keyboard and move the mouse at the same time. If I am making a command with the keyboard the mouse won't scroll. I have seen some other people have this problem. Does anyone know how to fix it. Note: I am playing on a Macbook pro.HellrazorX0 Jan 19
Jan 19 Battlenet & SCII app won't open. I was just playing a few hours ago. I fell asleep. Woke up and wanted to play some diplo. I open my mac, I click the battlenet and starcraft II application, but it just keeps saying "Blizzard Error: This application encountered an unexpected error". Did the game just uninstall itself or some kind of bug?GRiZ2 Jan 19
Jan 16 Fix – Starcraft BW for Mac I used to play Starcraft/Brood War and just installed it on my Mac Mini late-2012 running macOS High Sierra 10.13.2. I did the installation using the Battlenet desktop app. The game launched fine but failed to create single-player characters. The game cannot be played in single-player mode, custom games or campaigns, without a "character name" under which to save the replays and save game files. The game will report that the disk is full – not correct, the actual reason is that the game does not have permission to write to the location where it is trying to save the files. This location is: ~/Library/Application Support/Blizzard (The ~, a tilde, represents your Mac account name.) First be sure that the game is NOT running. Select the Blizzard folder at that location. Press Command-I to bring up the info window. At the bottom of the info window, you will see a Sharing & Permissions section. You should see your Mac account name and "everyone". Under Privilege, use the dropdown menu to change the privilege for both your account name and "everyone" to "Read & Write". Below that you will see a little cog-widget, click that and choose "Apply to enclosed items...". A dialogue will appear, click OK and enter your administrator password if prompted. The game will now have the required permissions to write files to that location. I believe that when the Blizzard folder at that location was created it was not assigned the proper permissions. This is not the fault of the OS, it is the fault of Blizzard's installer. Hopefully this will be addressed because not all Mac users will know how to perform this simple fix and even some who read the instructions I provide above will not be able to apply it properly.Astronomer0 Jan 16
Jan 16 Razer Naga Mouse Problems I have a Razer Naga mouse (The one with the number pad on the side). After this recent patch I can't create a control group using the numbers on the mouse and the ctrl key, but if I use the control key and the numbers on the keyboard it works. Will there be a fix for this? Any known solutions?LoveCrashes72 Jan 16
Jan 14 COOP Mission is not loading From 2 days Im trying to play COOP missions, and the loading bar stucks at about 70% and the maps are not loading. I cannot play COOP now. I have tried and with single player, also I cannot load the map. Im using iMac Late 2015 27inchdmxdemon0 Jan 14
Jan 14 Less than 40 FPS on latest MacBook Pro 15'' I just got a fancy MacBook Pro 15'' with i7 and a Radeon Pro 555 and I found to my surprise that in game the FPS don't go above 40 with EVERYTHING LOW, it even drops below 20 some times. I think there must be something going on in StarCraft II. Is this known? Any ETA where this would work? I guess my best solution is to boot to Windows? Thanks!ReoS0 Jan 14
Jan 12 Low fps after last patch Hello, after patch 4.1 i have low fps. Before the patch i had more than 60 fps at the start of the game, but now i have 45 fps. I play on an old computer (2007 iMac) and i could play without any problem. I tried to repair it from the launcher. I needed to download some files, but nothing changed. I tried to repair it another time, but it says that everything is fine. Everything is on low or not enabled in the settings. This problem occurs when i am in the main menu too. Thank you in advance.Ruspa5 Jan 12
Jan 10 game freezes, gtx 1080ti, i7-7800K, 16GB Ram Hi, when I play the game, it's all fine until I press on the arrow buttons or the window key, now thankfully I don't play with the arrows, but this should not happen. I have a pg279 as monitor and I have tried different settings: -60hz to 165hz -low res, max res -G-SYNC off and on the game freezes and screen goes black then I have to force close the game.pumpshotty1 Jan 10