Mac Technical Support

Dec 14 macOS 10.12.2 Available Hey all! This OS update from Apple includes some graphics driver fixes for Intel Macs, and additional performance improvements and bug fixes for Metal. This update can be applied through the App Store: 1. Launch the App Store from your dock, or by clicking the Apple menu and selecting App Store. 2. Select the Updates tab. 3. Click Update next to macOS 10.12.2 Update 10.12.2 Your Mac will begin installing the update, and will restart once the download has completed. You can also download directly through Apple's Support Site, or by performing a Combo Update.Glaxigrav0 Dec 14
Mar 12, 2013 Welcome to Mac Technical Support Welcome to the Mac Technical Support forum for StarCraft II! This forum exists to provide StarCraft II customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members. While Blizzard Tech Support staff regularly monitors and replies to this forum (between 8am-5pm Pacific, 5 days a week), it is not meant as a place to resolve complex issues, because of the nature of forums. If you cannot resolve your issue through the forum, we recommend checking our Knowledge Center for resolutions and workarounds for common issues: http://battle.net/support If you wish to contact our Support team directly, you may do so through the following channels: Online Ticket - You can keep track of all your communication with Customer Support through your Battle.net account. Phone Support - You can schedule a callback from us from 10am - 6pm Pacific time, 5 days a week. Please keep all posts on topic. This means technical issues, advice, and discussion of technical issues. Bug reports should be directed to the bug report forums (unless Mac OS X specific bugs): http://us.battle.net/sc2/en/forum/13440/ Game discussions, criticism, or commentary should be posted in the appropriate gameplay forums. When requesting assistance with or discussion an issue, please create your own thread unless a topic for the issue already exists. Do not hijack threads with your new topic. Posting an issue which is similar but different from the original topic means that your request may be missed or the original request ignored. Please post a subject with a clear summary of your issue. Starting posts with "I need help!" or "Can't play no matter what" only serves to make your issue harder to resolve. We understand that emotions can run high while dealing with technical issues, but posting in an abusive or disparaging manner will not be tolerated, and does not advance our goal of providing assistance to the widest audience of customers in this forum. Please do not post direct contact info for other companies. It is acceptable to post links to websites where contact info can be found, but posting the information here on the forum is not permitted. To provide feedback on a ticket or customer support response you have received, please utilize the survey system built in-game or on the online ticket. We hope that this forum can continue to be a place where users can find quick resolutions to their issues. To help do this we ask that the forum guidelines be observed at all times when contributing to discussions.Machkhan0 Mar 12, 2013
May 19 Mac OS Sierra 10.12 Now Available Apple has released their newest OS Update, 10.12. Patch notes for this release can be found on Apple's website. Both for system security and game performance, we recommend keeping your Operating System up to date, especially those using Intel GPUs.Glaxigrav0 May 19
Mar 8 Low FPS in Windowed (Fullscreen) Mode We're aware of an OS bug where running some games in Fullscreen (Windowed) mode an cause a severe drop in FPS in-game. We anticipate this is addressed in the next OSX build. In the meantime, there are two different workarounds that may help! 1. Running the game in Fullscreen Running the game in fullscreen should not have the FPS degradation above. This does limit some functionality, such as ease of tabbing out of game without redrawing your desktop and Applications. 2. Minimize all background windows using Flash (including Battle.net App) Flash applications drawn behind a Windowed (Fullscreen) application cause FPS loss. The Battle.net Desktop App uses Flash elements as well, so minimizing this on launch can help. 1. Open the Battle.net App > Settings. 2. On the General Tab, locate the When I launch a Game dropdown. 3. Select Close the Battle.net Window 4. Click Done to finalize your changes.Glaxigrav0 Mar 8
Mar 12, 2013 Common Technical Issues and Solutions Hello friends! Below, you will find frequently posted technical issues with relevant support articles that may help resolve your issues. Low frame rates and performance during gameplay Lockups, crashes, black screens during gameplay Lockups, crashes, black screens on game launch This is a living document, so please check back from time to time for updated common issues. Thanks!Machkhan0 Mar 12, 2013
1h Retina Fullscreen Not Acting as HiDPI I have a Retina Macbook Pro and noticed that, after a recent patch, selecting the Fullscreen Display Mode with 2880x1800 causes the game to display in 2880x1800, rather than acting as a 1440x900 screen with HiDPI. What this means is I have to move my cursor twice as far as I used to to get the same response. A workaround I have found is to do Fullscreen (Windowed), but this isn't desirable as I can't mess with the gamma settings in Fullscreen (Windowed), making the game a bit too dark. The other alternative is to simply do 1440x900 fullscreen, but this makes the game MUCH less pretty. Is there a way I can replicate the graphics I had before?MattZed1 1h
10h Mouse and keyboard not working in game I am using a MacbookPro mid 2012, I was playing just fine last night and then this morning I started playing and in both arcade and multiplayer games my mouse, keyboard, and hotkeys don't work (both external and internal). Esc does not work, but if something is selected I can use Q,W,E,R,T,Y, etc to summon/use. Also my game data was cleared for at least one arcade map (although match history still shows I played).Stunnz0 10h
2d Map Editor Bugs Dear Blizzard, I understand that you have your priorities but these bugs are just getting out of hand and a solution is needed, now. An actual update on this issue from a developer would be nice rather than just a "we are working on this issue"SSpiritual2 2d
2d Trigger Editor Seems To Be Crashing A Lot This is mostly happening to me with the trigger editor. To reproduce the crash, do the following: 1.) Create a new trigger 2.) Create a new action: Add Player To Player Group 3.) Within Add Player To Player Group, double click on "Group: (No Value)" 4.) The editor will crash I'm using the latest MacBook Pro with the touch bar on the latest version of OS X Sierra. This crash issue seems to occur primarily in the trigger editor.KubusKraft4 2d
3d Mac issues, how long Blizzard? So let me tell you my history, and I really hope that for once you actually read it. Let me start with a question, how many times do I have to adjust my gameplay, get rid of my muscle memory, and spent a considerable amount of time (which I don't have plenty of) to try to find workarounds for things that you keep breaking or just never fix? I'm a developer, and as such I'm really disappointed by the lack of QA specially when it comes to the Mac client. You've made me relearn the game more than once when you've decided my key repeat rate isn't good enough for your client to handle, I can think of at least twice this has happened. You've made switch DPI and polling speed on my mouse and adjust to it, because, again, you had to add a new Stukov commander or something. I've spent significant less time over the years learning hotkey layouts than I've had to relearn the game because of something that downright makes the game unplayable, that shouldn't have been released, and yet it was, and even then it's not fixed, even when reported. And that doesn't even begin to describe how much time I've spent and how many options I've fiddled with about the "mouse lags when holding keys" issue that's been persistent since forever. There's a bug since March related to FPS drops on windowed/windowed-fullscreen, why is this relevant? Because you made me switch to windowed back in 3.7 because you broke my mouse while holding on keys, and even without holding'em, and you broke RF, again, similar issues that a lot of people have reported on these forums. Then I found that windowed was a decent workaround (coupled with a few of the above), and I didn't experienced those FPS drops if I preloaded units before starting to play (again, another workaround) until 3.8 or 3.9 broke it again, because your client is stupid enough to use my max Retina resolution even when I've set to scaled. It used to do resolution switching when opening SC and now it doesn't anymore, now it's stuck with 2500x something which my graphic card couldn't possible handle. Even the FPS meter is so small in contrast to how big the mess is (It is a pun, except not quite, since I've attached an screenshot of it in another post). So, I'm now forced back to fullscreen with my mouse and keyboard being fishy at best, sometimes unplayable. It's infuriating what you've been doing with the updates, specially to the Mac client, and you broke every single workaround I've spent significant time finding out, when I shouldn't be having to find workarounds for broke stuff that's supposed to just work in a game I don't develop but paid for. It's really depressing and if I didn't love this game so much you'd be uninstalled since day 2 of issues. I've reported these, along with so many people on the forum, and nobody cares to respond. I wish I had the time to complain about balance, but your game is unplayable by the hour for me to have a view. How long, Blizzard?blackxored1 3d
4d MacBook Pro 2016 - Broken Resolution Hi, I've contacted support regarding this, almost 2 weeks ago. They've sent the report to the dev team - seems like the issue still persists ever since the 3.9 update. Basically - HighDPI is never recognised. Game always runs in a black 2880x1800 window (MBP 15" late 2016). If I choose a resolution from SC2, the game will be displayed in a small square. If I really want it full screen I have to play it in 2800x1800 or above (or play it in fullscreen window mode) which severally affects performance - getting 10FPS so it's unplayable. Any advice on how to fix this? Tried it on 3 different MacBook Pro's 2016's now, 2 of them on a clean install so the issue is definitely from SC2. Thanks, DanDan4 4d
5d Infinite Loading Circle in Multiplayer On SC2, I cannot enter any multiplayer games because there is a loading circle that never disappears. I tried all sorts of things based on what I read in the forums including the following: - Repair the game via options - Delete caches - Delete SC2 Folder - Delete Battle.net Folder - Uninstall Battle.net/SC2 and reinstall NONE of the above worked...Help? Btw...I'm using a macMysterYi1 5d
5d Mouse Lag when holding down Keys. Need help! This just started happening recently. Might of been with new macOS Sierra update. When I hold down a key on my keyboard like "z" to make Zerglings, my mouse lags ridiculously. It "stutter-steps" when I try moving it. I don't get why this just started happening. Never had a problem with it before. Any ideas what could be happening? It's making it impossible to queue up move commands. Only happens in Starcraft. Specs: macOS Sierra ver. 10.12 MacBook Air (13-inch, Early 2015) 2.2 GHz Intel Core i7 8 GB 1600 MHz DDR3 Intel HD Graphics 6000 1536 MB Mouse: Razor Taipan Driver: Razor Synapse 1.59.1 (Latest)Illephant9 5d
5d CMD + F5 Hotkey Issues There's already been a topic on this, but with no solution thus far. I'm using a Macbook Air, with all of my hotkeys working except one. My CMD+F5 Hotkey that I'm trying to use to set a camera will not save at all. If I set it in the middle of the game, it'll work throughout the game until it ends, but as soon as we go back into the main menu, it'll just unbind it self. If I bind it again, the problem persists again the game. Has anyone ever been able to fix this?Cresteen0 5d
6d Stuck on "Updating Battle.net Agent" (Mac) So I just reinstalled the firmware on my Mac and was trying to get the battle.net client. It's been sitting there like that for at least half an hour and no luck. The progress bar did not even move a pixel. I tried virtually everything I was able to find on Google but none of the solutions were able to solve my problem. Is there anything else I can do about this?SwordGodYooo0 6d
6d Infinite Loading Circle Anybody else have this issue? The game was running perfectly fine but after it froze while joining a game and I force quit and started the game up again...I cannot see any games. All I see is a loading circle that never disappears and I cannot see any games listed.MysterYi0 6d
Jan 12 Weird graphic bug on Covert Ops Hi, I'm using a late 2012 iMac with an i7 3.1ghz, 16GB ram, GT 650M. I'm running MacOS 10.12.2. SC2 LOTV runs quite well to be honest, but I have a glitch with the Nova Covert Ops cut scenes. In all the cut scenes, most character, especially Nova, look like they are surrounded by jello. It's like there is some transparent layer on their skin. It's a bit ugly and distracting. Gameplay is fine. It's inly in the cut scenes. It's nothing dramatic, and I hoped a patch would fix it but... no such luck. I've played with setting (guessed it was probably a texture or lightning/shadows issue) but to no avail. Any clue? Thanks!Manu0 Jan 12
Jan 12 How to play offline. Well, we finally got internet out here where I'm deployed and it took me 3 days to download, patch, and update but I'm finally able to play SCII. However, the internet connection in the DFAC isn't as great as the one in my room and I'd like something to do between meals and during serving hours. I'm trying to play offline but it says it can't let me do that because all the information isn't downloaded from the server yet, but when the launcher... launches, it's says my game is up to date. I noticed that the campaign missions 'stream' data when I start them, does this have anything to do with that? I can get online just fine, it's the offline play that I'm going for. Thanks and cheers.Cheddar27 Jan 12
Jan 11 lost all my runes and lvl fore second time i need help to get rune ultimat +5 back and lvl 36 i lost all today i whas playing a lottery deff and whane do a ader i startid the game and rune whas gone sp gone lvl 36 gone please helpConan0 Jan 11
Jan 8 Custom Maps Won't Show or Download When I go to the Custom Games section, and look for open games or try to browse maps and create my own, I'm stuck with the spinning recticle in the center of my screen. Maps don't load on screen. Yesterday they were loading but when I would try to create a game, my screen would show that I was downloading the map, but it never finished (I had friends in my group who downloaded the map in 5-10 seconds). So far, I've used the Terminal Flush, deleted my Battle.net cache, and last night I uninstalled and reinstalled the game. Still no luck. Please let me know what I can do to fix this issue. It seems like a server connectivity issue of some kind, but I have no firewalls or anything that I can imagine would be causing this problem. Thanks! EDIT: I also just remembered that watching Replays does not work either (I experience the same loading issue that I described above - the rest of my group would load a replay and watch it while I remained stuck in menus with a "Downloading..." status). EDIT 2: I can now no longer see matchmaking of any kind. Only thing that works is campaign... Please help!!AaronRodgers23 Jan 8
Jan 8 Unavailable Cinematics Hi, I need help. I am from Singapore, and i bought the wings of liberty pack. While playing the campaign missions, i cant load the cinematic. It says it is unavailable. It says that it will only be so if the game is fully downloaded. But it already is. I am on a mac OS10.12.1AppleWareon0 Jan 8
Jan 5 Terrain Editor displays blank screen only My terrain module refuses to display anything but a blank screen. All other editors (data/trigger etc) are working fine. It was working perfectly for YEARS. I deleted the editor and reinstalled it along with sc2. I tried different maps. Nothing. Please help!MOTHER1 Jan 5
Jan 4 StarCraft II Patch will not download Unable to download patch or contact support about StarCraft II. BLZBNTAGT00000BB8 when I try to install patch Submit button will not activate (greyed out) if I try to contact via email, phone etc. Mac using 10.12.2. Tried all of the steps in troubleshooting. WTH?Stev1 Jan 4
Jan 4 Mouse Lags when holding down keys. Need Help. This just started happening recently. Might of been with new macOS Sierra update. When I hold down a key on my keyboard like "z" to make Zerglings, my mouse lags ridiculously. It "stutter-steps" when I try moving it. I don't get why this just started happening. Never had a problem with it before. Any ideas what could be happening? It's making it impossible to queue up move commands. Only happens in Starcraft. Specs: macOS Sierra ver. 10.12 MacBook Air (13-inch, Early 2015) 2.2 GHz Intel Core i7 8 GB 1600 MHz DDR3 Intel HD Graphics 6000 1536 MB Mouse: Razor Taipan Driver: Razor Synapse 1.59.1Illephant9 Jan 4
Jan 3 SC2 not launching after patch download I have a Macbook Pro and after downloading the patch 3.9.1 I would click PLAY and then it would just say the game is running...but nothing is launching to the SC2 log in screen. MacBook software - 10.7.5Weaksauce0 Jan 3
Jan 1 Razer Naga unable to bind control groups I have a Razer Naga 2012, and a Logitech G510 keyboard. When I'm in game the game doesn't recognize Control+1, and that's 1 on the side of the mouse. It works if I use the number row across the top but not if it's pressed from the m ouse. However I'm able to click any of the numbers after the control group has been made and the game recognizes the button press, but still unable to control and click on the numbers of the mouse to add more units. I believe it's the game since I used the macro keys on the left of the keyboard and assigned it the same button Control and any number on the mouse. I go in game and press that from the keyboard which is the exact same keystroke and mouse button and it works. 1. Control with any number on mouse doesn't work together when in this game 2. If macro'd to the keyboard it works Razer support says it's not the mouse neither since it works if the button combination is used to the keyboard. As well I can do the control with any number on the mouse in Warhammer Dawn of War 2 with no problems. So the issue is for sure Starcraft 2.ZERGonCREEP6 Jan 1
Dec 30 Campaign Mission won't start Game reboots every time i try to play the campaign missions. it works fine with prologues missions, but it won't start the new legacy of the void campaign missions and reboots to main menu during loading / streaming. im using mac OS yosemite and i online- installed through starcraft2.com. Has anyone had same / similar issues? Is there any patch for this bug?itsnotsue35 Dec 30
Dec 29 OS X 10.12.2, SC2 3.9.1, Mouse Tackpad lag Ever since updating to OS X 10.12.2, the second SC2 is loaded (note not the Battle.net app), the trackpad lags. The cursor moves extremely slowly. If one loads up System Preferences, Trackpad, and then changes or even simply taps on the Tracking Speed cursor, normal functionality returns. This does not apply to external mouses, everything works perfectly fine with those. Nor does normal functionality return upon closing the SC2 application. The trackpad will continue to experience the issue until one taps the Tracking Speed cursor in system preferences. Is this a known issue? I suspect it might be an OS X bug since loading the Razer Synapse Software also causes the exact same problem, in case that helps.Veritas0 Dec 29
Dec 29 3.9.1 Gestures and Keyboard Shortcuts Broken I'm currently running 3.9.1.48960. I'm also running OS X 10.12.2 I don't know if it was the latest SC2 update or the latest OS X update, but my Mouse Gestures, like for example 4 finger swipe to see Mission Control or change Desktops, are no longer working when the SC2 is in full screen mode. Keyboard shortcuts and F keys are also not working. In the options of SC2 I do not have the Disable OS Keyboard Shortcuts enabled (though I tried toggling it on and off to fix the issue with no success). Is anyone else having this problem? Is this a known issue? In Windowed mode everything works normal, however the performance on my laptop is unsatisfactory so I'm forced to playing in Fullscreen mode.Veritas0 Dec 29
Dec 27 StarCraft II freezes at loading screen Hello, as of recently (last month or two) when I boot up starcraft it gets stuck at the loading the screen, the one with Jim Raynor looking at me. If it is in windowed mode, I can force quit it, but if I am in fullscreen I need to restart my computer. Once I restart my computer it works fine, but I have to do this every time I want to play Starcraft. Do you know how I can fix this?Jon15 Dec 27
Dec 26 Editor Really Broken in 3.8 I want to cross-post the thread from Editor Discussion here: http://us.battle.net/forums/en/sc2/topic/20752316511 . As of 3.8, the editor crashes when you edit any placed doodads or triggers, meaning it's just not usable. I'm hopeful that you can get us a fix soon—there's actually a pretty active contingent of Mac users on SC2Mapster all of whom are suddenly stuck.LucidIguana8 Dec 26
Dec 26 Install/Update problems after using VPN I'm seeing a "waiting on another installation or update" and I'm unable to play the game. This started after I was away from home and using a VPN service to connect to my home network. I forgot to turn it off before I started up Starcraft. It was taking too long to do an update so I realized it and turned off the VPN. Now, it won't seem to finish the update unless I connect the VPN again. I've tried the following: 1. Reboot 2. Flush dns by the killall mDNSResponder 3. Reinstall the B.Net Agent manually 4. Reinstall B.Net altogether (this only worked when the VPN was on) 5. Reinstall SC2 (this only worked when the VPN was on) After #5 I eventually got a "Your installation is damaged" error. After this I tried to repair but got stuck in "waiting on another installation or update" again. I'm not sure what to do to get this working.George1 Dec 26
Dec 24 BLZBNTAGT00000843 error after new patch 3.9.0 BLZBNTAGT00000843 error after new patch 3.9.0 install for LOTV. 1. Reinstalled Bnet Launcher and then got this error .. SC2Switcher quit unexpectedly. 2. Closed and reloaded Bnet Launcher and got the BLZBNTAGT00000843 error again.OneFatPanda6 Dec 24
Dec 24 Touch Bar support How do you force the Touch Bar to show F1-F12 keys in StarCraft II? I've added "StarCraft II.app" to System Preferences > Keyboard > Shortcuts > Function Keys but this doesn't work. I still have to press the Fn key first.spikeyslam2 Dec 24
Dec 22 Insufficient Disk Space... Sierra & LotV Hi, My available disk space reads at 46.81 GB on my main hard drive. Blizzard client tells me that 30 GB is required for installation of SC2... client also tells me I have insufficient space on my disk to install, besides system info telling me different. Help?foolmanchoo3 Dec 22
Dec 22 3.9.0 crashes on battle start, and more 3.9.0 Update ships with corrupted marine icon(a grid of plain green) and produces crash at every start of battles( only normal at the first battle after game starts). And switching between fullscreen mode and window mode becomes so slow. Tried battle.net scan and fix , tried re-install, but neither help.xiaoxiaoxiao2 Dec 22
Dec 22 Connexion multiplayer instable I have hard time to connect and to do a multiplayer game since the 3.9 patch. Creating a group for multiplayer game is almost impossible...Nonoxide1 Dec 22
Dec 20 Right click not working when moving units I normally play on windows but installed Starcraft on my MacBook Pro. I've gone into preferences for the system and enable right clicking for the mouse. I've confirmed that right click works outside on Starcraft. In the game I click on a unit like my SCV and right click a resource node and it doesn't move. So I can't order units to move or attack. Everything else seems to work fine. I can use the trackpad to issue the command but that is not going to work for anything competitive. Troubleshooting I've done so far: Used multiple mice to make sure it's not a hardware issue turned on right click in the system preferences>Trackpad settings Verified right clicking is working outside of Starcraft. I can right click files I rebuilt the files through the launcher I uninstalled and reinstalled the software Thanks in advance for any suggestions you feel like sharingAskarius1 Dec 20
Dec 20 Mac Implementation Can I ask about some of implementation details? Did you update sc2 to use Metal API? If no, will you plan to do it? People on the web suggest to play via bootcamp to have higher fps with higher visual settings. Is it true that with bootcamp sc2 runs faster on Mac? If yes, what's the reason of that? Do you natively support Mac or there is some kind of hack(s) in Mac implementation? Probably, I asked some details that cannot be disclosured; I would appreciate any general idea answers.blinx3 Dec 20
Dec 20 Fullscreen on second monitor? I have a second monitor connected to my macbook pro that I would like to use full screen for playing starcraft. I can drag starcraft in windowed mode over to it, but when i go into fullscreen mode, it automatically switches to my laptop's screen. Is there any way to allow me to have it be fullscreen on my secondary monitor? I would do fullscreen windowed on it but theres no option to lock the cursor in the window for macs at the momentHoKiller5 Dec 20
Dec 18 Can't connect to Bnet after game launch Ok so since the release of the latest patch I've not been able to log in to SC. No matter how long i sit there it just spins and says cannot connect. I came here for answers and discovered i was running an older Mac OS, so I updated that to the latest version. Same thing. I've done repairs in the Bnet launcher, still same problem. What else can I do?Fetor17 Dec 18
Dec 18 Cursor The cursor for my mouse is not showing up in game. How can this be fixed?loupenical3 Dec 18
Dec 17 Cursor moves/disappears when drag-scrolling With Patch 3.6, the cursor doesn't stay in its place when the scroll-wheel-button for drag-scrolling is clicked. When I click and immediately release the scroll wheel button on the 3D world (terrain, units, or buildings), the cursor reappears closer to the top-left corner of the screen. Both the new X and Y positions appear to be about 2/3 of their original values. Repeated clicking will move the cursor closer to the top-left in smaller and smaller increments. This behavior also occurs during actual drag-scrolling. The 3D world scrolls as expected, but the mouse cursor reappears closer to the top-left of the screen. If the cursor started out very close to the top-left of the screen, it will sometimes remain invisible after the scroll-wheel-button is released. I can still use the mouse to select units and buildings, or even click the command card, but the cursor is invisible. The cursor will only reappear if I move the mouse and then middle-click on the 3D world. When the cursor is invisible, drag-scrolling can sometimes result in abrupt, unexpected changes in camera location. This latter behavior is intermittent and difficult to reproduce. The above behavior occurs in both Fullscreen and Windowed-Fullscreen. In Windowed mode, the mouse cursor moves vertically (not diagonally) when the scroll-wheel-button is clicked. Sometimes it moves up, sometimes it moves down. Tested in-game on Versus A.I. and Ranked, drag scroll speed at 65%, inverted. Observed with mouse scroll and mouse sensitivity turned both on and off. Observed with Logitech MX500, G400s and G5 mice. MacBook Pro (15-inch, Late 2011) 2.5 GHz Intel Core i7 8 GB 1600 MHz DDR3 Mac OS X Yosemite (10.10.5) Thanks! Hope someone can figure out this bug soon.Philip2 Dec 17
Dec 17 Editor still broken in Patch 3.9 Hey all, As some of you may know the Galaxy Editor has been broken ever since the release of the final chapter of Nova Convert Ops. A recent blue post indicated that this is indeed a bug and will be fixed in a future patch but it is still broken in the current patch. I'm really disappointed in Blizzard that they are putting Mac users behind schedule just because more people use Windows.SSpiritual1 Dec 17
Dec 16 lots of tooltips missing A lot of the unit tooltips are missing since 3.9. It just shows a greened out box where, for example, a zergling would have been. anyone else have a similar issue and know a fix?Nugletking1 Dec 16
Dec 14 Resolution switching since patch 3.9 What's the reason why the resolution switching was changed in patch 3.9? Before the patch, I could switch resolutions from 1920x1200 to 1280x800 (same aspect ratio) without issue. The game simply became slightly blurrier and pixelated, but it was good enough to play. Now the mouse cursor becomes too fast, so I have to go into system preferences and tune down the tracking speed. The problem is that with a lower tracking speed, the mouse acceleration curve is now different, since the two are linked on Mac OS X. It makes it difficult to adjust when switching resolutions, which I have to do because the game runs too slow at native resolution (especially co-op), but the menus are difficult to read at 1280x800 upscaled, especially in the chat windows (it was better before the font was changed in patch 3.0). If there isn't a good reason for this, please change it back. It was working just fine before.hawk0 Dec 14
Dec 10 Bug with "Add to Control Group" and modifier Apologies if this belong in the Mac sub-forum; however, it appears to be more of a bug than a Mac technical issue. General Description: After assigning a unit to a control group when using “Add to control group and steal” or “Add to control group,” the game does not recognize that the modifier is no longer pressed on the keyboard. Specific Description: I use TheCore keybindings for SC2, so my modifier for “Add to control group and steal” is Ctrl. When I add units to a control group using “Add to group and steal,” the game behaves as if I am still holding my Ctrl key down. For example, after adding a probe to a control group at the start of a game using "Add to control group and steal", if I execute no other actions with the keyboard, the next time I left click a probe it will select all probes in the mineral line (this happens irrespective of how long I wait to click the second probe). Mouse actions do not cancel this effect (i.e., I can click on my nexus between clicking on probes at will still Ctrl+click the probes), but keyboard actions do (i.e., if I press any hotkey I can then click normally). Steps: 1) Play a 1v1 match (as any race--I did test Terran and Zerg). 2) Add worker to control group using “Add to control group” or “Add to control group and steal.” 3) Left click on another worker. 4) All workers in the mineral line are now selected. Any mouse action performed—-until a new keyboard action is performed--behaves as if Ctrl is held. Further details: -This does not happen for “Create control group and steal” or “Create control group,” only for “Add to control group (and steal).” -The same effect happens regardless of the modifier I used, except for the Command key on the Mac. I tested the Standard hotkey layout (using Shift instead of Control), and the effect remained. However, when I selected “Use Command instead of Control for Hotkeys” in the options menu, the effect does not occur when using Command as the modifier. -Upon attempting to edit the hotkey(s) for “Add to control group (and steal),” the hotkey editor also believes that the control key is still pressed down and it leaves me unable to edit hotkeys for “Add to control group (and steal).” Taken together, the last two notes are why I was unsure which sub-form to submit this to. Since the issue shows up in the hotkey editor, that indicated to me that it was a bug somewhere deeper, but since the Command modifier worked it's probably a Mac specific issue. As a final note, the effect is SC2 specific. It does not happen in other games (i.e. WC3 or Dota 2). I ruled out some sort of hardware issue because of this. Also, this didn't happen on 3.7, but I wasn't playing frequently enough at launch of 3.8 to know if it started at 3.8 or at the recent small balance patch.iciclE0 Dec 10
Dec 9 Detected incorrect Video Card I just got my new iMac 27" i7 3,5 GHz (16 GB RAM) and with the upgrade NVIDIA GeForce GTX 780M 4096 MB (+ 3GB SSD/HD drive) My problem is that for some reason SC2 detects my buildin Intel Iris pro graphics card and NOT the NVIDIA. Ill also tryede the Battle.net SystemCheck and it also only sees the Intel Iris Pro (known issue by Blizzard) The suggested setting in StarCraft under "Options - Graphics" is Medium on both Textures and Graphics. My old system was a iMac 2009 and the suggested settings for this was High. Does anyone know how to force StarCraft to detect and use my NVIDIA graphics card? Hardware Overview: Model Name: iMac Model Identifier: iMac14,2 Processor Name: Intel Core i7 Processor Speed: 3,5 GHz Number of Processors: 1 Total Number of Cores: 4 L2 Cache (per Core): 256 KB L3 Cache: 8 MB Memory: 16 GB Boot ROM Version: IM142.0118.B00 SMC Version (system): 2.15f2 NVIDIA GeForce GTX 780M: Chipset Model: NVIDIA GeForce GTX 780M Type: GPU Bus: PCIe PCIe Lane Width: x16 VRAM (Total): 4096 MB Vendor: NVIDIA (0x10de) Device ID: 0x119e Revision ID: 0x00a2 ROM Revision: 3755 Displays: iMac: Display Type: LCD Resolution: 2560 x 1440 Pixel Depth: 32-Bit Color (ARGB8888) Main Display: Yes Mirror: Off Online: Yes Built-In: Yes Connection Type: DisplayPort System Software Overview: System Version: OS X 10.9.1 (13B42) Kernel Version: Darwin 13.0.0 Boot Volume: Macintosh HD Boot Mode: Normal Secure Virtual Memory: Enabled Time since boot: 1:42MacCab20 Dec 9
Dec 9 Editor Crashes, El Capitan, p.3.8.0 I have iMac (Retina 5K, 27-inch, Late 2014). OS X, El Capitan 10.11.6 (15G1108) If I'm going to menu Map and trying to select almost any menu item (for example Map Info), Editor crashes. If I'm trying to open some object properties, for example double click on Mineral or Gas, editor crashes. I sent like 10 crash reports to Blizzard during the last week. It looks like one issue, just widespread.zoonman1 Dec 9
Dec 7 Problems with 10.12 and Mac Pro with GTX 970 I have been running a Mac Pro with an Nvidia GTX 970 and the latest Mac OS for over a year and have been playing SC2 wonderfully, but since updating to macOS Sierra 10.12, I haven't been able to get battle.net to load. It bounces like it's loading but then crashes. Since others are running it fine, it makes me suspect it is my GPU that is giving the game problems. Has anyone else (especially the Mac Pro-PC GPU crowd) had any problems?Galactic3 Dec 7