Mac Technical Support

Jul 26 No Sound Every other program has sound and Starcraft had sound the day before. I've tried ctrl + s and ctrl + m and restoring the sound settings. I also rebooted and checked the sound output in system preferences.Christopher38 Jul 26
Jul 24 starcraft after updating become lag Use macOS Sierra10.12.5 version, with 64 CPU starcraft version 3.16.0 After update to this version, the game become so late. Even decrease the picture setting, the lag still happen. Almost to be 5 frame/sec in small fighting(just 15-20 army). I look up some article about similarly problem. Somebody say you can set starcraft to be 32-bit to run smoothly. But I can't even find the option in game setting!?llllllllllll1 Jul 24
Jul 20 Arcade Unable to join games I click to join a game and the message saying "this game is no longer available." If you are wondering if the game is actually available it is. I tried all game lobbies on the main que list thing. I can create a game and have people join, but I can not join a game. I'm using a Macintosh with Sierra Leone OS. It began 2 month ago, I stopped playing since then and just recently tried again.PrimalStrike5 Jul 20
Jul 15 Frozen Mouse Frozen Mouse: So idk how to explain this but I will try as best I can. Ever since this new patch came out I have had a problem with my mouse and it being frozen on the (campaign, co-op, etc) selection screen. It's a bluetooth mouse. I have unplugged the adapter from the computer, turned it on and off. My mouse works just fine with anything on my computer. I even uninstalled and re installed the game completely. Can someone please hell me out here or point me in the right direction on how to fix this odd problem!!! Thank you.Brock16 Jul 15
Jul 10 Can't save with Mac Trigger Editor Is it me or is the trigger editor bugged? Sometimes I make the smallest changes in coding (like literally a change of number) and it refuses to save, and my friend does the *same exact change* on his pc and it works perfectly. What gives? Is there is a trick I am missing out on?MOTHER1 Jul 10
Jul 4 Mac only: Cannot connect to Battle.net In SCII So I will log into my Battle.net app on two computers: 1 mac and 1 windows. The windows one works fine with the same account, and both are never logged in at the same time. However, when on my mac, once I'm in SCII, I try to connect to battle.net, and it never connects. It will say "connecting" for a very long time, then it just...won't. I know it's not my internet connection, and no other apps are running. Also, the buffering symbol lags ever so slightly more than it usually does. Lastly, I've made sure that my computer is updated, and I've done "scan and repair" twice now. What do I do?Zookeapr10 Jul 4
Jul 4 Cmd+F5 hotkey does not work When I set my "set camera 5" hotkey to cmd+f5, I get this error the next time I join a game: ... And the hotkey doesn't work. But if I change the hotkey again in-game it will work for that match. I have searched the forums and found many similar posts, but they are from many years ago and the proposed solutions didn't work. Thanks for reading this post. I hope you can help. Here's my system's info: Hardware Overview: Model Name: iMac Model Identifier: iMac11,3 Processor Name: Intel Core i5 Processor Speed: 2.8 GHz Number of Processors: 1 Total Number of Cores: 4 L2 Cache (per Core): 256 KB L3 Cache: 8 MB Memory: 12 GB Processor Interconnect Speed: 4.8 GT/s Boot ROM Version: IM112.0057.B09 SMC Version (system): 1.59f2 Hardware UUID: 39F7DD00-8569-5119-83B8-2C9ACD3B6539 ATI Radeon HD 5750: Chipset Model: ATI Radeon HD 5750 Type: GPU Bus: PCIe PCIe Lane Width: x16 VRAM (Total): 1024 MB Vendor: ATI (0x1002) Device ID: 0x68a1 Revision ID: 0x0000 ROM Revision: 113-B9710C-238 EFI Driver Version: 01.00.417 Displays: iMac: Display Type: LCD Resolution: 2560 x 1440 Pixel Depth: 32-Bit Color (ARGB8888) Main Display: Yes Mirror: Off Online: Yes Rotation: Supported Automatically Adjust Brightness: Yes Connection Type: DisplayPort L1720P : Resolution: 1280 x 1024 @ 60 Hz Pixel Depth: 32-Bit Color (ARGB8888) Mirror: Off Online: Yes Rotation: Supported Automatically Adjust Brightness: No System Software Overview: System Version: macOS 10.12.5 (16F73) Kernel Version: Darwin 16.6.0 Boot Volume: Macintosh HD Boot Mode: Normal Secure Virtual Memory: Enabled System Integrity Protection: Enabled Time since boot: 1:09EvilMossad1 Jul 4
Jun 30 Mouse stutter steps when holding down keys. Hi I'm still having the issues that I addressed in this post back in October. https://us.battle.net/forums/en/sc2/topic/20749227248#post-1 I tried lowering the key repetition in System Preferences but still no good. I don't know why this is happening. It never happened before LOTV. I'm pretty sure it started back when I updated to Sierra. The problem is pretty consistent, like 90% of the time, but I have noticed that it is much worse when I'm in Fullscreen mode. Seems to be better in Windowed(Fullscreen). Idk. I'm at a lost. Could really use some assistance.ProjectM5 Jun 30
Jun 29 Editor Authentication When I try to use the editor, it gives me a popup window saying, "You must log in to Battle.net to authenticate your StarCraft II account before using the editor. Would you like to do so now?" I click Yes, and then type in my email and password, but it says, "Failed to log in to Battle.net as 'email' (Your login information was incorrect. Please try again.)\ I tried my email account and my forum username, my password and my StarCraft II authentication key. Nothing works. Computer is 10.5.8 Mac OS X. How do I fix the problem?Trfel25 Jun 29
Jun 26 Mouse problems Mac Mouse problems Mac. Hi All- My mouse works fine during the game except when I use my keyboard. If I am using the keyboard for a comand my mouse starts getting jumpy. Has anyone else had this problem? ThanksHellrazorX3 Jun 26
Jun 25 Unable to connect to Battle.net I've been unable to connect to Battle.net ever since the recent patch. I am presented at the log-in screen with a message that either my internet connection is offline (which it isn't), or there is no response from Battle.net servers and that the service is temporarily unavailable and to try again later. The problem has persisted for about 2-3 days. Does anyone know what I can do?Thanatopsis0 Jun 25
Jun 25 An unknown error has occurred. Please re-install the game? I am getting this message accompanied by: an unexpected fatal error occured, with this code: 8D0A7C41-1F41-45EB-BCAE-32D9D9B7F0BB I am a mac user. There was maintenance done today, June 20th and after it, my game started to act up. I am able to launch the game and any mode of gameplay, though only for about 10 seconds before the entire game crashes and leaves me with these messages. I have tried these methods so far: - uninstalled games, caches, agents - used windowed mode as far as i can see, I cannot change my bit rate from 64-32 and switching user accounts has also not worked. is this a problem from the maintenance or a problem on my end?bmingAgain20 Jun 25
Jun 24 Error with Blizzard App I'm just reporting a general error I noticed. I've had the entire SC2 collection for some time, but for some reason, the Blizzard app was stating I need to purchase the game. I couldn't get rid of the error until I actually logged into the game and it finally registered that I had the full game. I'm not sure if this is a Mac-only bug, but it happened with the Mac version of the client and I don't have a PC to test it with, especially since it now registers properly with my account.Pandalyn0 Jun 24
Jun 22 Mac Crash... a thread from a software dev. Yep... literally millions of Mac users found that after the patch their game is unplayable. Is it just a game? Sure! (albeit a game that requires you to be online and running an absolutely current version) Its it understandable that a bug causes a crash? Absolutely! Is it absolutely unacceptable to release a mandatory patch that has not been regression or QA tested? (a simple "Anyone try this on a Mac?" would have sufficed) Beyond words.... Seriously? I am not going to rage all over like some people, but as a software professional, I am stunned this made it out. EVERY MAC USER not working.. seriously?Sebadoh15 Jun 22
Jun 21 "Unknown error" on macbook pro I just installed SC2 on my macbook pro 13". Every time I try to start any game mode i make it about 15-20 seconds in then the game crashes and I get "unknown error. Reinstall the game". I tried reinstalling and everything I can think of and the game still crashes every time. Any ideas?MagicWanda4 Jun 21
Jun 21 'unknown error, please reinstall" MAC When joining Arcade Game, SC unexpectedly quits and says 'unknown error, please reinstall" PLZ HELPFlaunty17 Jun 21
Jun 21 Crash at start of match Whenever I play anything in starcraft 2 the game will crash within the first 30 seconds. "An unexpected fatal error occurred." I am recommenced by the prompt to reinstall the game which I have tried with no results. SC2 was working fine a few days ago but this issue started after the new patch. I use Intel HD Graphics 4000 and run OS sierra, which is fully updated. I have tried lowering graphics and have checked that SC2 has full accessibility. Im not sure how to fix this issue, I can login but when playing any game mode SC2 will crash. 2DD1543F-4AEC-4925-AFAF-713FC91CBA1DBigPig1 Jun 21
Jun 21 Game crash post 3.15 patch Game crashes when first probe comes out (post patch 3.15) Yesterday was finereutak3 Jun 21
Jun 21 LOTV is crashing (After recent patch) 46A95C63-4059-46E1-83C5-6B9C2507702E Getting this error when I start a game in LOTV, it crashes 10 seconds or so after I start a game. I can play Heroes of the storm fine, so I'm not sure what the problem is.Bragi1 Jun 21
Jun 21 Why have you cast me into this terrible hell? Oh, Blizzard, why are you so cruel???? We can start the game, but only play for a few pitiful seconds. Is it because we were ungrateful for previous patches? Please forgive us. We beseech thee. PLEASE RELEASE US FROM THESE TERRIBLE TORMENTS.Pazuzu0 Jun 21
Jun 21 Can't Login to Battle.net on SC2 Recently this I've been having this problem on and off but now it seems indefinite. When I open SC2 through the Battle.net application it doesn't log me in automatically. When I try to log in it tells me it can't connect and asks me if I want to play in Offline Mode. When I select Offline Mode it tells me there is no account stored on this computer to even enter Offline Mode. Which doesn't make any sense because I just played online the other day. I tried un/reinstalling. I've tried restarting my computer. I've tried scanning and repairing. I've tried using a different wifi. I've tried logging into multiple B.net accounts. Nothing has worked for me. I'm connected online in the B.net app, just won't work in game. Please help. I just wanna play some StarCraft. Specs: macOS Sierra 10.12.4 MacBook Air 13", Early 2015 2.2 GHz Intel Core i7 8 GB 1600 MHz DDR3 Intel HD Graphics 6000 1536MB Latest StarCraft 2 Version 3.13.0.52910ProjectM3 Jun 21
Jun 21 Nathanias's Smooth Voice Makes my Mac Crash Apparently the new patch's inclusion of Nathanias's voice crashes my MAC. I'm a huge fan on twitch but I think that my MAC can't handle all the awesome. (There may be other patch elements that are the problem of course, but this one seems the most likely.) Thanks for the attention.vikingexplor1 Jun 21
Jun 21 Stop being stupid Blizzard Waiting on another installation or update… Game unplayable. What is happening? Stop being stupid Blizzard.Joey0 Jun 21
Jun 20 Latest Patch crashes my system. Soon as I installed the 6/20 new patch for SC2 my game client keeps crashing. Kicks me out of full screen loads for a second then crashes happened 5x in a row. Thoughts. Running on a 2014 i5 iMac. Never have had this issue before this latest patch.JumpJiggy6 Jun 20
Jun 11 Alt+tab on OSX changes display mode When using fullscreen and after alt+tabbing the display mode is somehow changed to windowed, to fix it I need to put it to windowed and saying NO to the new configuration.Parasite1 Jun 11
Jun 7 Logitech issues with Sc2 I have a Logitech G910 keyboard and G600 mouse, I can't get the buttons I assigned to Shift and cntrl to work properly at creating hotkeys in game. I have uninstalled and reinstalled several times. Nothing works.McAwesome0 Jun 7
Jun 6 Custom Maps Won't Show or Download When I go to the Custom Games section, and look for open games or try to browse maps and create my own, I'm stuck with the spinning recticle in the center of my screen. Maps don't load on screen. Yesterday they were loading but when I would try to create a game, my screen would show that I was downloading the map, but it never finished (I had friends in my group who downloaded the map in 5-10 seconds). So far, I've used the Terminal Flush, deleted my Battle.net cache, and last night I uninstalled and reinstalled the game. Still no luck. Please let me know what I can do to fix this issue. It seems like a server connectivity issue of some kind, but I have no firewalls or anything that I can imagine would be causing this problem. Thanks! EDIT: I also just remembered that watching Replays does not work either (I experience the same loading issue that I described above - the rest of my group would load a replay and watch it while I remained stuck in menus with a "Downloading..." status). EDIT 2: I can now no longer see matchmaking of any kind. Only thing that works is campaign... Please help!!AaronRodgers28 Jun 6
Jun 5 CMD + F5 Hotkey Issues There's already been a topic on this, but with no solution thus far. I'm using a Macbook Air, with all of my hotkeys working except one. My CMD+F5 Hotkey that I'm trying to use to set a camera will not save at all. If I set it in the middle of the game, it'll work throughout the game until it ends, but as soon as we go back into the main menu, it'll just unbind it self. If I bind it again, the problem persists again the game. Has anyone ever been able to fix this?Cresteen2 Jun 5
May 28 Unique Starcraft Crash Situation - Mac User Specs of my Mac: Model Name: MacBook Pro Model Identifier: MacBookPro11,1 Processor Name: Intel Core i5 Processor Speed: 2.6 GHz Number of Processors: 1 Total Number of Cores: 2 L2 Cache (per Core): 256 KB L3 Cache: 3 MB Memory: 8 GB Started crashing at start up. I press play and it goes black to begin the start up of the game, then it backs out and gives me a crash report. Have reinstalled the game 4 or 5 times and even used a time machine back up of the game when it was working and it still doesn't seem to work. I have run disk utility and even looked into the HEAR plug in glitch reported by other mac users, but no success. My mac is updated with the most recent updates through the app store as well. My crash report is 07B3370C-106A-4EDE-964A-1B1AFDFCD59D.CoffeeMug0 May 28
May 28 Mac Launcher issues Hi! I am playing on Mac. Due to Mac specifics, when launching Battle.net it first launches a Launcher and only then the Battle.net itself. But IMHO, there are two reasons: 1) The battle.net launcher icon hasn't changed to the new one that says "BLIZZARD" 2) For a while, the Launcher doesn't quit itself after the Battle.net is launched, nor it does when I quit the Battle.net app. here's the screenshot: https://www.dropbox.com/s/76cs0wry1kpw0y0/Screenshot%202017-05-14%2007.21.40.png?dl=0Zellan1 May 28
May 24 Anyone else: iMac hard shutdown during play. I've had this happen twice now (once during a multiplayer game — instant loss — good thing I'm bronze and have no ego left to worry about my rank). 20in iMac, 2.4GHz Intel Core 2 Duo OSX 10.6.4 2G ram ATI Radeon HD2600 And this isn't an application crash. The entire machine shuts down. The first time I wondered if it might have been an overheating issue, but this most recent time I was only a few minutes into the game, on the same settings I've been using for all previous games. I just got to see my opponent's banelings start to goo up my poor soldiers and *bam!* the machine was off. Heat was not the issue. I have spent some time looking over the forum and some googling but didn't find anything quite like this. Has anyone else had this problem?Xenophon18 May 24
May 18 Gameplay freeze when playing Fenix Recently, I have purchased Fenix. During gameplay, the game will occasionally freeze. I have no problem using other heroes. The freeze will occur randomly at game time at 5 minutes, 10 minutes and 14minutes. During the freeze, I let the game keep running until I saw a Attempting to connect... As I could not attempt to reconnect, I choose Surrender and return to the main Coop menu. I am using a Mac to play and the Mac is of 2011 model with OS upgraded to 10.12.4. Please advise how should I resolve it.ktlim2 May 18
May 13 Mice does not work I am using a imac whit OS X 10.9.5 and my mice does not appear in sc2. It is not invisible, it is just not there. It works perfacly on the desktop or in other games, but it does not work in sc2.Liam0 May 13
May 11 Mouse cursor not showing at times Hey so I've had this issue a couple of times, but it's nothing game-breaking. Basically, there are some times when I load SCII and the mouse cursor isn't showing up. I can highlight things, but there's no cursor. The situation is remedied by going into windowed mode and then going back to full screen, but I thought I'd mention it. It was a little alarming at first.Gio5 May 11
May 10 Starcraft 2 - fatal error message Mac OS Seira 10.12.4 - StarCraft 2 crashes continually (fatal error) after launching the Blizzard App. Clicked on the launch button, screen goes black for about 20 seconds, then the desktop returns and a dialogue box appears saying there has been a fatal error. Blizzard helping tried to help but nothing attempted has worked (permissions fixed, volume naming checked, reinstalled everything). Blizzard support recommended that I check the forums and perhaps post something to see if anyone else has experienced the same thing. Anyone have this same problem? This all started about a month ago and I've not been able to start up Starcraft 2 - other Blizzard games are fine though.Roy1 May 10
May 7 low performance since patch 3.13 periodic fps fluctuation, from 10 fps to 100 fps , for about every 3 seconds i even re-installed the game but that did not solve the problemWill1 May 7
May 4 Thank you Blizzard! Mac Editor fixed. I am so happy that the editor has been fixed. Finally we can all get back to making some awesome maps and extension mods. Not only this it seems that there is now dependency files for support for purifier units in the Mac editor with the release of Fenix.RayoftheSun3 May 4
May 2 Unable to Use 'Join Game' When playing in the Arcade, I can join games OK from the public list of open games, and also from the 'Browse' tab. I can also host games with no issues, and join as leader of a party. However, when I am a non-lead member of a party, sometimes I receive a connection error when joining games with the party. Also, for the past three or four weeks, I have been unable to use 'Join Game' to join a game via a friend on my friends list. I have also been unable to accept invitations to join lobbies for games in the Arcade. When I click 'Join Game' on the dropdown menu after right-clicking a friend's name or 'Accept' on an invitation, the 'Streaming Data' message comes up in the bottom left corner, and then the 'Entering Lobby' message, as normal. Then, I receive an error message that says there is a connection problem, and that I should try again later. This used to happen once in a while, earlier this year and last year. If I tried again, I would connect with no issues. Later in 2016 and in early 2017, occasionally my connection to Battle.net would become 'bugged' and this error would persist until I relogged onto Battle.net. In the past three or four weeks, it has been constant. The only way I can join games is as a member of a party, or through the public lobbies. Please help! Thanks~Helveticano0 May 2
May 2 e_erroridUnknownData when launching editor So I recently downloaded SCII and whenever I launch the editor it gives the message e_errorIdUnknownData. I've tried a scan and repair, does anyone have any ideas?SashaTheGun10 May 2
Apr 24 Editor won't start up after Patch HELP PLEASE!!!! This is an emergency!!!MOTHER6 Apr 24
Apr 24 How long until the Mac editor is fixed? Patch 3.12 Broke the Mac editor; Effectively shutting down a massive community of modders. Every time someone tries to start up the Mac editor now, it says e_errorldUnkownData. I tried reinstalling it multiple times. Does not work. Please get this fixed soon. Can we at least know how long it might take till this is fixed so it we can plan accordingly? A matter of weeks? A matter of months? A matter or years?RayoftheSun6 Apr 24
Apr 24 Mac Editor unusable as of patch 3.12 Every time I get the try to start up the Mac editor, I get the message"e_errworldUnknownData". After doing some research, it appears I am not the only one who is getting the issue. After speaking to a GM I was told this is the correct location to post about the bug. This bug happens every time someone tries to log into the Mac version of the SC2 editor with the patch downloaded. This started happening after patch 3.12 was downloaded. It did not happen prior to it, but its worth mentioning that I had my editor open the whole time I was downloading the patch. Other things to know: 1. The PC version of the editor seems to work just fine. 2. Maps made from the Mac editor seem to work just fine. 3. Mac editor files don't seem to have gone corrupt or have been deleted as I was able to use them on the PC version. 4. The Mac editor won't even start nor load. The error comes as soon as someone tries to load it. 5. I tried reinstalling multiple times and doing an automatic repair. Did not work.RayoftheSun4 Apr 24
Apr 24 Authenticating error When attempting to connect to Battle.net, I'm receiving a generic error with the message: "An unexpected fatal error occurred." This started occurring after updating the SC2 client and macOS, but both happened at roughly the same time, so I don't know specifically which one triggered it. Running this on a MacBook Pro with Sierra 10.12.4. Report ID: F2773B55-E6C9-4531-A2D8-ECCFB400DA02Junah0 Apr 24
Apr 24 Installation issues Whenever I try to install Starcraft 2 on my macbook pro, it takes forever then says some issue about there not being an internet connection. I've made sure there definitely is a connection, and that my computer doesn't go to sleep or cut off. What's going on?Asuan0 Apr 24
Apr 23 Starcraft 2 Editor Broken for Mac After checking the editor discussion section, I have become aware that I am not the only one experiencing this problem. Ever since the patch, the Mac version of the SC2 editor simply won't start up. I always get this messaging saying "e_errworrldUnknownData". I'd really love it if this could be fixed soon. I was in the process of working on a really nice extension mod.RayoftheSun6 Apr 23
Apr 22 Editor not launching: Unknown Data I have been getting into editing sc2 maps and the editor is pretty amazing! I created and published one map and have been playing it for a couple of weeks. Earlier this week I purchased the Zerg/Protoss expansions and now my editor will not open. I get this error: http://i.imgur.com/qbvju4Z.png It says: ... - I tried running a repair on the game, but no errors were found. - I deleted the editor app, but the it failed to launch entirely - I re-ran a repair which re-installed the editor app, but I get the same problem.Tov30 Apr 22
Apr 20 Updating Blizzard launcher seems to be stuck Battle.net just says waiting on anther installation or update.Ngita6 Apr 20
Apr 20 Installing Mass Recall for Mac? Trying to Install this mod for mac and having a bit of trouble. None of the folders mentioned in the installation guide seem to correlate with the folders in my main starcraft 2 directory so I have no idea where to unzip the files. If anyone could help me get this mod going on mac I'd greatly appreciate it! Dying to play this!Rottingman11 Apr 20
Apr 19 Mouse cursor gone So, my mouse cursor has completely disappeared once I am in Starcraft II. I am using an older iMac running OS X 10.9.5. All was fine until the last patch. I will understand if my comp is simply out of date now, but the forums all talk about a 'confine mouse cursor' setting. I am unsure what this setting is or where to find it. Thank you for the timebabsrambler2 Apr 19
Apr 18 Blizzard App Error Hi! I am currently using a MacBook Pro that is updated to the latest version. Whenever I press "PLAY" in the Blizzard App, it tells me: "Something went wrong trying to launch a program. We're not sure what caused it, so please try again or click the code below for more information. Sorry about that!" I tried various methods that I found on the forum but none of it worked. Is there any other way to launch Starcraft without going through the Blizzard App? Greatly Appreciated!VORTEX2 Apr 18