Mac Technical Support

Nov 26, 2015 fps drop again fps fluctuating from 15 to 100 since yesterday anyone has the same problem? macbookpro mid 2009 2.8 GHz Core 2 Duo Memory 4GB 1067 MHz DDR3 Graphics Geforce 9600M GT 512 MB OSX Yosemite 10.10.3Will5 Nov 26, 2015
Nov 25, 2015 Low performance in windowed (fullscreen) mode Hi Dear Community and support :) After updating my StarCraft 2 to latest version I met with a problem on my OS X El Capitan. When I'am running Starcraft in windowed (fullscreen) display mode, I have very low FPS, than usual. Around 5-7 FPS in game. In simple windowed mode or in fullscreen mode, StarCraft 2 works perfectly. Can you please advice what to do, to fix my troubles. I will be very grateful for help :)drewoko2 Nov 25, 2015
Nov 25, 2015 Graphics on Mac vs pc Hey guys quick question. I've been thinking about getting a Mac but I want to know if the graphics on ultra settings look the same as they do on PC. The reason why I'm asking this is because I've heard that some games, despite being set to ultra, still don't look very good on Mac as compared to PC. An example of this is civ 5 with its water textures on Mac. So does anyone happen to know?DuffRose9 Nov 25, 2015
Nov 24, 2015 MacBook Pro 2007 and Legacy of the Void? When I'm not doodling pictures of Artanis on an Etch-a-Sketch, I play Heart of the Swarm at medium to high(-ish) settings well enough on a 2007 MacBook Pro <https://support.apple.com/kb/SP17?locale=en_US> with 16GB of memory. Has anyone had any experience running Legacy of the Void on a similar set up? Could Legacy of the Void still be playable on my set up? I'm aware that the 2007 MacBook Pro is under the minimum requirements for both Heart of the Swarm and Legacy of the Void but I've had great success running Heart of the Swarm on this set up and am keen to see the story through and play the occasional multiplayer game. I'm also familiar with https://us.battle.net/support/en/article/starcraft-ii-system-requirements but it doesn't explain how I'm able to run Heart of the Swarm well enough or if anyone else has had any experience running Legacy of the Void on a set up like mine. Thanks for your time, KielKiel0 Nov 24, 2015
Nov 23, 2015 Game freezes on campiagn level loading When playing campaigns and returning to the campaign hub map (Hyperion, with the armory/cantina/lab/bridge) after completing a level, the loading frequently stalls immediately after completing the Streaming Data stage. At the point where the loading bar is 50% filled, Starcraft 2 becomes non-responsive (does not even accept Cmd+M or Cmd+Tab to go to another window if in full-screen mode). If in windowed mode, the Force Quit Application window can be brought up with Cmd+Opt+Esc, and it marks SC2 as not responding. This only appears to happen immediately after completing a campaign level. It does not seem to occur when entering the campaign hub map from the main Starcraft 2 menu. This issue does not happen 100% of the time; sometimes it loads just fine, although rarely. ... ... ... A quick search reveals the same issue being reported (with no solution provided) back in 2010. http://us.battle.net/sc2/en/forum/topic/627980712 http://us.battle.net/sc2/en/forum/topic/628240410Garryl2 Nov 23, 2015
Nov 23, 2015 Freeze on map load (OS X) Whenever I try to matchmake for a game, I never get beyond 60% loaded, and the game freezes. Sounds stop but the mouse still moves. Alt-tabbing no longer works. I can force quit with cmd-alt-esc, but it's happened three times now. I'd really like to play some sc2 :/RFDaemoniac4 Nov 23, 2015
Nov 23, 2015 Accidentally deleted Starcraft from LaunchPad Hi, please explain how is it possible to return it back to launchpad. I dried to download it again, but after I perform downloaded file it checks updates and tell me that 100% is downloaded and I can play now. But after I close the Starcraft, I cannot find any links to Starcrarf2 in Launchpad or applications. Thanks in advance! MacOS 10.9.3.EgorKRS4 Nov 23, 2015
Nov 23, 2015 campaign crashing I am 3 missions in, and now when I try to load the campaign, it crashes and send me back to menu. I can't load the campaign in any form now, even as a new campaign. I have a macbook pro. I spent 40$ and now It is completely broken 2 hours into play....NINJAVITIS11 Nov 23, 2015
Nov 23, 2015 Can't do any on SC2 Macbook pro 2011 Bought LoTV starting playing campaign. After first mission the game started to freeze. First on a cinematic which I ended up having to skip, next on the war room, and now and everything god damn thing. I can't load a multiplayer game, coop game, or even enter campaign. It gets to loading screen and either freezes or kicks me back to the main page. Trying to play multiplayer it shows message saying "can't download required assets"cyclonestate6 Nov 23, 2015
Nov 22, 2015 Scan and Repair So I tried to run the update for the new Starcraft patch it said it was broken and to try again. I did the scan and repair thing, said the same thing "whoops, looks like something broke, try again". I restarted the computer, didn't work. I tried repairing it 3 times, didn't work. What do I do?Jakester1 Nov 22, 2015
Nov 22, 2015 Game isn't downloading content They multi player and vs AI won't download content. I search for a game and it just loads eternally. It will stay on zero percent and won't change. The longer it downloads the larger the estimated wait time gets.Leumas4 Nov 22, 2015
Nov 22, 2015 Mac performance problems after 3.0 Hi is there any patch underway to fix this issue? It is rendering the game unplayable.HabbAH0 Nov 22, 2015
Nov 22, 2015 Progress keeps changing (and KB shortcuts) Weird problem playing LOTV on my 2015 MBP 13". I play a session of the LOTV campaign and must use the control key to create control groups. Fine. I get through the first mission and nearly the end of mission 2, save and exit. I come back the next day and all my progress is gone. I'm back to mission one. And oddly enough, I now must use the Command key to create control groups. Weird. I play again, getting to mission 3, save and exit mid through. I exit the game, have some lunch, come back and I'm back to the first state, where I'm at the end of mission 2. All the progress from the morning is now lost. I'm also now back to using the control key to create command groups. I've exited and re-entered the game a few times, but I'm still at the first state (mission 2, control key for grouping). I preferred the second state. What the heck is going on? Feels like LOTV is having a hard time remembering my settings. UPDATE: Looks like the issue is related to regions. On a hunch I switched to the "Americas" region, and I was back to the preferred being in the middle of mission 3 (and using the command key). For some reason I was automatically switched to the Americas last time I played. I definitely did not do this myself. I originally purchased SC2 in the US, but now live in Australia. So maybe SC is getting confused.MenDAKE0 Nov 22, 2015
Nov 21, 2015 Random crashing outside gameplay; campaign I'd say about once per hour; which is about every other mission I do in campaign, the game just freezes up. Usually after I click something. So not just randomly while the game ~idle, and not during a little on-the-ship cut scene. When I click on a new unit, or click to go the bridge, etc. Pretty frustrating/ confusing. Anyone else? Is this a weird setting somewhere, or how else could I fix?Zerae0 Nov 21, 2015
Nov 21, 2015 Strange Lag, Shaky Mouse, Fullscreen Hi! I have a beast of a macbook pro, 8core 2.3ghz intel i7, 16gig, NVIDIA GeForce GT 650M 1024 MB I've never had problems, and I keep my playing at Medium. It appears after the patch that things have gotten real choppy and laggy, the mouse as well does not move correctly, it appears to be missing movement data because i'll move my mouse across the pad and it won't move much on the screen and will continue to be shaky. What's strange is that if I take it off of windowed fullscreen into "windowed", it completely goes away, cinematics play well and the mouse has no issues in gameplay and I can up my game back to medium with no lag or issues or anything. This is VERY weird. Can someone tell me if this is a bug or am I missing something on my end?KillRituals9 Nov 21, 2015
Nov 21, 2015 Unresponsive - frequent but not repeatable OSX 10.11.1, 27" iMac mid 2010, currently on mission Skyhold From war council assembly panel (i have only unlocked melee, ranged, and cloaked), quickly clicking between classes or between options within a class will make the game unresponsive. all audio and animation stops. interestingly, the cursor is still responsive, but no UI elements function. Game can only be quit through "force kill" OS X keyboard shortcuts. Condition has persisted through several power cycles (commanded reset AND power interruption)Sean0 Nov 21, 2015
Nov 21, 2015 Crash after finishing the essence of eternity The game crashes every single time after the essence of eternity mission in epilogue story finish and right before the stat page popping up. Can someone help me before i cannot go on to play the next mission because of thispoomalien0 Nov 21, 2015
Nov 21, 2015 Fps dropped from 120 to 20 never recovered HI for 8 months both sc2 and Heroes have been unplayable for me due to mouse stuttering and massive fps issues. It was fixed recently and the fix lasted for about a week and a half where I was getting 100-120 fps per game. Now it suddenly dropped to 20 fps when I was playing a match and won't recover. Even my in Menu fps is screwed up. I can't even really get more than 30 fps in the menu.Enda0 Nov 21, 2015
Nov 21, 2015 Game crashes when I try to exit the program I try to exit starcraft via the menu and the game freezes. They only way to quit it is via cmd option esc and to force quit.Leumas2 Nov 21, 2015
Nov 21, 2015 [bug] Achievement not showing + cutscene QT I'm running OS X 10.11 El Capitan on a 2012 Retina MacBook Pro 8GB RAM I am getting the achievements but they do not pop up on screen the moment I get them. I have to check on my profile to see if I got it or not. Also Im not sure if this is a performance issue or something else but the cutscenes (asides from the in game cutscenes and the cinematic at the beginning) are kind of choppy and slightly pixelated in quality. I have made sure to have the checkbox for HQ videos on. I would not have noticed if I didn't see the cutscenes again on streams and youtube they seem to be of better quality and don't run nearly as choppy. (Im pretty sure they were running windows) Is anyone else having these problems?FuwaFuwaling0 Nov 21, 2015
Nov 20, 2015 Legacy of the Void installed, but simply won't work on Mac Install went without error messages and appeared to be good. Game opens as it should and all videos play. Tried to start the first mission and have no control of anything. I can select units, but they won't move. Cannot scroll around map. Can't go any further. Both of the older Starcraft games work fine.Milt0 Nov 20, 2015
Nov 20, 2015 Texture bug? So I've been getting this weird bug only in LoV main story game (Happens randomly). The units i control texture disappear and are replaced with checkered color circles. They have no animation but i can control them as tho they are the normal unit. When this happens all in game voice acting stops working but sub titles still play (yes i play with sub titles!). I can play through the level as normal, but it turns into circle wars instead of SC2. Im Running SC2 on Macbook pro retina 13inch with 10.10.2 OS X Yosemite Processor 2.4 GHz intel Core i5 Memory: 4 GB 1600 MHz DDr3 Graphic: Intel Iris 1536 I have about 30g free on my hard drive and am running SC 2 on Low settings Any help would be great as i can't do main story like this :(Oac2 Nov 20, 2015
Nov 20, 2015 [Bug]Lockups in all campaigns So I've noticed that occasionally the game will lockup when I'm trying to choose which units I want for the next mission. When it does, I literally can't close the game by any means, forcing a total reboot. This Macbook Pro is late 2014 and is definitely capable of running SC2 just fine (despite struggling slightly at some of the more effect-heavy maps), so I'm not sure why this is happening. It's not every time, but I've had this happen in every campaign. In WoL, it happens when selecting unit upgrades to preview. In HotS, it happens when selecting the mutation strains to preview them. In LotV, it happens when choosing what unit variant you'd like to use. I'm thinking it has something to do with loading the clips that are displayed to let you preview units, abilities, etc from your "base" (Hyperion, Leviathan, Spear of Adun) because that's the common ground between the lockouts in all campaigns. EDIT: Just to be clear, I have tried the CMD+ALT+SHIFT+ESC (I think; I'm talking about the "force kill current program" shortcut). Even that doesn't kill the game.Hero3 Nov 20, 2015
Nov 20, 2015 Game crash while in Army Customization screen This has happened to me probably 4 or 5 times now, where while looking through which units I want to use for some particular LotV mission, the game just freezes. I'm playing on a MacBook Pro (Early 2013 15" Retina) and am using the most recent version of OS X. I told it to send the info to Blizz after the first time it crashed, but haven't been prompted to since then.AJax1 Nov 20, 2015
Nov 20, 2015 Wrong resolution options for external display I have a rMBP and a 24" Dell display that supports a resolution of 1920x1200. If i set my laptop display as primary, the correct resolutions are presented. If I mirror my displays with my laptop display as primary, the correct resolutions are presented. If I set my primary display to my external, I am always offered 16x9 resolution options that top out at 1920x1080. I'd prefer not to have to run in mirrored mode to be able to get the correct resolution choices for the external Dell display. I have tried: defaults write com.blizzard.starcraft2 DesktopModelsDefault 1 I can see the dictionary item in the plist, but this doesn't seem to do anything useful for me. Anyone seen this before and have any pointers for how to work around this issue?Murgatroyd1 Nov 20, 2015
Nov 20, 2015 some game modes not loading whenever i try to play custom games or the new coop with my friends, the game boots me from the loading screen, and then gives me an error message: unable to load required assets. someone please help with this, as i paid for the new expansion, and want to play it to its fullest XDWebjamin0 Nov 20, 2015
Nov 20, 2015 How Long Will Lion Be Supported? I have an old Mac Pro 2006 running the absolute most recent operating system possible for its chipset (10.7.5, 2012). I continue to get this error message saying that Blizzard will no longer support this OS, and I'd love to know how long I have before they pull the plug and I need to buy a new one (or hack it). I REALLY WANT LOTV, but don't want to buy the game and have it stop working one week later. And I am a ways out from buying a new computer and don't really want to hack anything quite yet, as this machine is still a very powerful workstation for everything else that I do. Talk about a desktop lasting awhile! Too long, in fact. Long enough that it loses the support of much of its software as it ages, with zero hardware issues. Almost a bummer. Anyway, if anyone (Blizzard?) knows the answer to this, please let me know!!GreatGoomba7 Nov 20, 2015
Nov 19, 2015 Unable to login to SCII Hey, After the new patch I am unable to get past the initial login screen in StarCraft. It continually says this in a window: "Can't connect to Battle.net Battle.net may be temporarily unavailable or your internet connection may be down. Please check your connection and try again." My internet connection is perfectly fine, and I have never had a problem with my internet at all. This problem has been happening for about a week. This started after I let a friend log into their account using my computer and they had the starter edition, so I am unable to even play in offline mode. Please help! ThanksAlchemist2 Nov 19, 2015
Nov 18, 2015 Game Crashes Hi community, So I found a bug that when you try to change your units in the campagain mode, in the war council, every time I try to change my starfigthers, my game crashes completely, like I can't quit the game or switch between desktop and app. So my question right now, does this happens to anyone or it only happens to me??? If this bug affects everyone, how can we fix this??? I'm using a Mac Book Pro and I'm at the OS X El' Captain. And my copy of the game is digital.Maxdom3 Nov 18, 2015
Nov 18, 2015 Legacy of the Void - Campaign Initiation Bug Running Legacy of the Void on MacBookPro 15-inch mid-2015. Laptop runs WoL and HotS campaigns and multiplayer perfectly. Upon initiating a "New Campaign" in Legacy of the Void, the pre-campaign cinematic plays, and a campaign loading screen appears - normal stuff. However, the loading bar reaches about halfway and then the game goes back to the Legacy of the Void main menu. No campaigns are started, there are no saved games I can load into to access the campaign. I'm simply bugged out. Help? Just bought this game, and would like to continue what has been a generally very good SC2 experience.Leonidas0 Nov 18, 2015
Nov 18, 2015 Artanis Background Glitch He's not moving, and it's not showing the normal Artanis background where he jumps out at some zerg and slices them apart. It just a still blurry picture of this. http://puu.sh/l2o9y/93c8aab7fb.png Any fixes or ideas what I can do? I switched to the other 3 (Planets, Space Clouds, and Kerrigan) and they all function fine. It's just this one.Sorion3 Nov 18, 2015
Nov 17, 2015 Campaign Load From Last Checkpoint Bug [Mac] This is a very irritating bug and I notice it with every campaign on the mac all the way back to WoL. When I fail a mission or simply want to retry, I select restart mission or load from last checkpoint, the game minimizes or closes and a download window shows up (even though the data has already been downloaded) and relaunches the game. I think it takes extra time for the campaign to !@#$ down and then begin loading again because of this. Plus it sucks that the context changes only because you need to retry the mission. PLEASE look into this.mustardTiger1 Nov 17, 2015
Nov 17, 2015 Mouse Settings Borked on 10.11.2 After my first play session with LOTV, once I exited the program my standard mouse settings were all completely changed. The mouse moved much faster, acceleration was turned on, and its been very difficult to restore my previous settings. I have had to download SmoothMouse to try and reset the acceleration and speed settings, and its still not the way it was. This is a very annoying issue to deal with when I try and play SC2 each time.Gravity0 Nov 17, 2015
Nov 17, 2015 Security software on Mac I keep getting a popup on Blizzard that says it cannot download due to my security programs but I have checked with my software provider and that should not be a issue. WTF is going on?shadowman1 Nov 17, 2015
Nov 17, 2015 Game crashes in War Council ... While selecting unit loadout. Between mission 10 and 11... Spinning Pinwheel of Doom. Force Quit.Uffda4 Nov 17, 2015
Nov 17, 2015 Second campaign mission will not start I completed the first mission (HARD), but i cannot get into the second one. After the dialog of the second mission, when the second progress bar is almost done the game will go again to the menu where you choose to start the second mission. Do you guys have a similar experience?LearnY4 Nov 17, 2015
Nov 16, 2015 Consistant freeze War council In the War Council in the LOTV campaign about 25% of the time it freeze when it change things. This is beyond annoying.Quirriff4 Nov 16, 2015
Nov 16, 2015 Game freezes in war council Sometimes when switching and previewing between different types of unit in war council, the game will freeze and hard reset is the only way to unfreeze.Pikachuu10 Nov 16, 2015
Nov 15, 2015 Cinematics Stutter/Don't Play Even on Low Set I just want to watch the cinematics after each mission, but they only seem to work when they feel like it. Never had this issue with WOL or HOTS. All the cut scenes with the in-game engine seem to work fine, but when I'm about to go to the movies the projector breaks. D:DKnightCecil3 Nov 15, 2015
Nov 15, 2015 Assembly point stuck Hi, I just finish a mission and was viewing the new units in the assembly point when the game stuck. I still can move my mouse. Besides that nothing could be done unless I switch off my Macbook pro. But the thing is if I have to do this overtime, I might corrupt some of my files. Please assist. Thank youSemorai2 Nov 15, 2015
Nov 15, 2015 Issues with co-op, portraits and exiting Symptoms: When I attempt to play co-op with my friend, the ready button is perpetually greyed out, displaying the message "not available while game mode is initialising". My portrait doesn't display, merely showing an empty box in that location. When in a clan with my friend, his portrait doesn't show either Quitting the game causes it to freeze, and I have to restart the computer to regain control. Logging out before quitting stops it from freezing. Computer: I'm using windows 10 dual boot on a 2015 Macbook AirWeaving0 Nov 15, 2015
Nov 15, 2015 [Bug] Stuck loading after Spear of Adun ABSTRACT The game is stuck in loading screen, about 75% complete loading bar, when attempting to continue the single player campaign after The Spear Of Adun mission in SC2: Legacy Of The Void When this happens (i) the music will continue playing until several seconds and fade out. (ii) At this point no more sounds are heard. (iii) The animated 3d background from the main menu of the game, when launching it, is no longer animated but a frozen frame. This for all the themes- Artanis, Kerrigan, etc. Tried rebooting the Mac but same problem. I can't continue playing the game! OCCURS Mac Book Pro 13'' 2015 Intel Iris 6100 @2.9Ghz core i5/ OS X El Capitan 10.11.1 StarCraft 2 - 3.0.5.39117 REPRODUCIBILITLY: 100% STEPS to Repro 0. With a Mac Book Pro 13'' 2015, 2.9 Ghz Intel core i5, with SC2: Legacy Of The Void installed 1. Launch the game, run as usual 2. Play The Legacy Of The Void single player campaign in Normal difficulty until finishing The Spear of Adun 3. In the "intermission screen" select CONTINUE to continue to the next campaign 4. At this point the loading screen comes up but the loading bar fills up to 70-75%. The game music stops after several seconds and the game is stuck "forever loading." 5. Reboot the mac 6. Re-launch the game, re-authenticate as necessary 7. Try to continue playing the game after The Spear Of Adun mission At this point the game is again stuck forever loading. This bug affects critical path and I cannot finish the game. I just bought it tonight.Raist1 Nov 15, 2015
Nov 15, 2015 Mac Patch issues (unplayable-Please help!) I downloaded a new patch last night and was playing Heart of the Storm. My comp restarted out of the blue during a game and when I opened up SC again it said it needed to download a patch, but would not start the download. When I click update in the battlenet app it says "whoops looks like something broke try it again." It has the error code More help: BLZBNTAGT00000BB8Expendable7 Nov 15, 2015
Nov 15, 2015 game crashes when viewing unit upgrades i can choose an unit upgrade, but if i click on other upgrades it causes the game to completely close. its getting really old...Kyle4 Nov 15, 2015
Nov 14, 2015 reboots during loading legacy of the void reboots to the main menu during loading / streaming campaign missions. i purchased the game through stream and im using Mac Yosemite. is there a patch for this bug yet?itsnotsue0 Nov 14, 2015
Nov 14, 2015 Problem Installing Game I believe I started to installed the game in the wrong folder possibly user folder and every time i try to download it I get the error message of : An error occurred while trying to download SC2-WingsOfLiberty-enUS-Installer. There was a problem authenticating your download. Please go to http://www.blizzard.com/account/ to start a new download. Please help :(Victory2 Nov 14, 2015
Nov 14, 2015 Achievements disabled and no multiplayer See http://us.battle.net/sc2/en/forum/topic/19865146430 So, offline mode...but I think I've figured out why. I have an SSD for my system & applications, and a separate HD for my user data which I've configured to mount as /Users. Everything works fine, except StarCraft. Apparently it wants my home directory to be on the same physical drive as the application. If I disable mouting the HD as /Users, and use the /Users directory on the SSD, Starcraft works correctly. I would appreciate a solution that doesn't force me to change my drive configuration whenever I want to play SC.MeaujoJojo0 Nov 14, 2015
Nov 14, 2015 want to play SC1&SC1 broodwar on mac 10.10.5 hello can anyone help me with this problem I am trying to make StarCraft 1 & StarCraft 1 Brood war on my mac with is mac 10.10.5 if anyone knows how to install StarCraft 1 And StarCraft b1 Brood War PLEASE POST A COMMENT ON HOW TO DO IT Thank You....... GAME ON....................Anthony1 Nov 14, 2015
Nov 14, 2015 Got a Display crash on iMac Please refer to what I post here. https://www.facebook.com/groups/stacraft2thailand/1082593765107153/?notif_t=likePhycos2 Nov 14, 2015
Nov 14, 2015 LOTV Campaign bugging out I am on a ~2010 iMac running El Capitan. Graphics settings are High. While playing through the campaign, after completing a mission [Cybros 1], my game crashed when switching between unit options in the War Council panel. After reopening the game and starting the next mission [Cybros 2], textures + models were missing from many units, voice captures didn't play. After messing with it for a while I managed to reload from a save prior to the crash and then the mission worked (after restarting, returning to spear of adun, restarting SC all didn't work). Now it's happened again [Aiur 1], but there was no crash before and I have no idea how to fix it.. any help??thomulf4 Nov 14, 2015