Technical Support

Jul 20 End of support for Windows XP and Vista coming soon (post borrowed from Nate Valenta - Community Manager) Starting in October of this year, we will begin the process of ending support for Windows XP and Windows Vista in World of Warcraft, StarCraft II, Diablo III, Hearthstone, and Heroes of the Storm. Microsoft ceased mainstream support for these versions of Windows in 2009 and 2012, respectively, but since a decent portion of our audience was still using them at the time, we continued supporting them. However, there have been three major Windows releases since Vista, and at this point, the vast majority of our audience has upgraded to one of the newer versions. The games will not run on these older operating systems once they are no longer supported, so we encourage any players who are still using one of the older OSes to upgrade to a newer version. We’ll be rolling out this change on a staggered schedule, and will post further notices as we get closer to making the change for each game.Omrakos0 Jul 20
Oct 4, 2012 Forum Guidelines & Information Welcome to the Technical Support forum for StarCraft II. This forum exists to provide StarCraft II customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members. While Blizzard Tech Support staff regularly monitors and replies to this forum (between 8am-5pm Pacific, 5 days a week), it is not meant as a place to resolve complex issues, because of the nature of forums. If you cannot resolve your issue through the forum, we recommend checking our Knowledge Center for resolutions and workarounds for common issues: If you wish to contact our Support team directly, you may do so through the following channels: Online Ticket - You can keep track of all your communication with Customer Support through your Blizzard account. Phone Support - You can schedule a callback from us from 10am - 6pm Pacific time, 5 days a week. Please keep all posts on topic. This means technical issues, advice, and discussion of technical issues. Bug reports should be directed to the bug report forums. Game discussions, criticism, or commentary should be posted in the appropriate gameplay forums. When requesting assistance with or discussing an issue, please create your own thread unless a topic for the issue already exists. Do not hijack threads with your new topic. Posting an issue which is similar but different from the original topic means that your request may be missed or the original request ignored. Please post a subject with a clear summary of your issue. Starting posts with "I need help!" or "Can't play no matter what" only serves to make your issue harder to resolve. We understand that emotions can run high while dealing with technical issues, but posting in an abusive or disparaging manner will not be tolerated, and does not advance our goal of providing assistance to the widest audience of customers in this forum. Please do not post direct contact info for other companies. It is acceptable to post links to websites where contact info can be found, but posting the information here on the forum is not permitted. To provide feedback on a ticket or customer support response you have received, please utilize the survey system built in-game or on the online ticket. We hope that this forum can continue to be a place where users can find quick resolutions to their issues. To help do this we ask that the forum guidelines be observed at all times when contributing to discussions.Medearn0 Oct 4, 2012
Jan 15, 2015 Patching and Installation Troubleshooting Patching and installation issues are some of the more common issues that we come across in the Tech Support Forums. This thread will highlight some troubleshooting steps that have been proven to resolve most of the patching and installation issues that you as a player may encounter. Most of the support articles linked below will include steps for both, Windows and Mac systems. However, if you require further assistance with a Mac Installation or Patching issue that has not been mentioned in this sticky thread, you will want to post in our Mac Technical Support Forum. Installation Troubleshooting Steps Patch Troubleshooting StepsDankorii2 Jan 15, 2015
Jul 1 Common Connection and Latency Issues Greetings all, We've been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you're having them. Table of Contents 1. Connection Troubleshooting Resources 2. FAQs 3. What to do if you need more helpDrakuloth4 Jul 1
Jan 25 Loading Slowly/Freezing at the Start of a Game Hello all, Thanks everyone for the reports on this issue. We have found the root cause and are working on a fix. In the meantime, we have seen enabling Vsync has helped fix this. Thank you all for your patience while we work to fix this. 1) When in game press ESC 2) Click on Options. 3) In the Graphics section check Vertical Sync 4) Press AcceptEloemaz0 Jan 25
Jul 25 StarCraft II Low FPS Troubleshooting Guide Hello everyone! I've noticed quite a few people asking for help with low fps issues in StarCraft II. There are many factors that can affect the frame rate of the games you play and often this issue can be resolved by doing some basic PC housekeeping and walking through some basic troubleshooting steps. Instead of repeating myself, I've decided to write a guide to help those who are experiencing low frame rate issues in the game. The PDF guide can be downloaded here. StarCraft II Low FPS Troubleshooting Guide (PDF)!391&authkey=!AJyeTw3RV0ZXoR8&ithint=file%2cpdf It contains a set of basic troubleshooting tips that may help fix low fps issues in your games. It also covers the NVIDIA video card software settings as well as the StarCraft II in-game settings. I've copied the basic troubleshooting tips from the guide and pasted it below. For the non-tech savvy users among us, I've also included easy-to-understand step-by-step instructions for each troubleshooting tip, which can be found in the PDF document. Without further ado, let's get started. 1. Update Your Video Driver The latest graphics card drivers can sometimes provide a large boost in performance. To ensure the best graphics performance, it’s a good idea to keep your video driver as up-to-date as possible. 2. Reset Your Video Driver Settings If your graphics driver is already up-to-date, try resetting your graphics driver settings. Improperly configured application profile settings can cause low fps and resetting them to default values may help improve your frame rates. Support Page → 3. Update The System Drivers Keeping all of the major system drivers (chipset, audio, network etc.) up-to-date is essential to the performance of your system. 4. Update Your Operating System Use Windows Update to keep your Windows computer up-to-date with the latest patches, bug fixes and performance improvements. 5. Perform a Clean Startup Some applications and services may interfere with StarCraft II. By performing a clean startup, you can determine whether a background program or service is the source of the frame rate problem. Support Page → 6. Adjust Visual Settings in Windows Disabling many of the visual enhancements and graphical features within Windows can improve your system’s performance. 7. Check Your Power Options In Balanced and Power Save mode the CPU may not be running up to its full potential all the time. Enable High Performance mode to run the CPU full throttle and maximize system performance and responsiveness. 8. Check Your GPU’s Power Management Mode Another setting to consider is the graphics card’s power management mode setting. If it’s set to ‘Adaptive’, it may run at a lower frequency to conserve power. Setting it to ‘Prefer High Performance’ can increase the frame rate in your games. 9. Disable Windows 10 Game DVR If you face any performance issues while playing games, and if you don’t have any need for it, try disabling Windows 10 Game DVR. 10. Configure or Disable OneDrive If OneDrive is enabled your frame rate may drop if OneDrive synchronizes the folder while you are playing StarCraft II. If you are having frame rate issues and OneDrive is enabled, configuring or disabling it might help. 11. Set Windows for Best Performance for Programs While the ‘Adjust for best performance’ setting in the Advanced System Properties is set to optimize Windows for best performance for programs by default, it is worth checking this setting to ensure it is still the case on your system. 12. Optimize Your Hard Drive Optimizing your hard drive can aid in improving the frame rate in StarCraft II, especially if game assets like textures, models and shaders are loaded at runtime. 13. Check for Overheating Components CPU’s and GPU’s can throttle down performance to compensate for the heat. Make sure your system isn’t overheating. Support Page → 14. Scan for Viruses and Malware If the system is running slowly, there is a possibility that it’s infected with a virus or malware. Scan your computer for virues and malware to ensure it’s still clean and not infected. Support Page → 15. Check for Problem Devices Check for problem devices to ensure that there are no conflicts between device drivers or problems with any devices on your system. 16. Use the StarCraft II 32-bit Game Client If you’re running a 64-bit Operating System and are experiencing frame rate issues when using the 64-bit game client, try using the 32-bit client instead. Some players have reported better fps with the 32-bit game client. Support Page → 17. Disable NVIDIA ShadowPlay & Streaming Service Increase your frame rate and save precious CPU cycles by disabling NVIDIA ShadowPlay & NVIDIA Streaming Service. 18. Temporarily Disable Your Sound Card Disabling your sound card will help you determine if the sound card is the root cause of the low frame rate problem. 19. Check for CPU Hogs Programs that require a lot of CPU resources can slow down your computer. Look for resource wasting programs that you can shut down to free up CPU cycles and check your computer’s CPU usage while playing StarCraft II. 20. Turn Off Search Indexing in Windows Windows Search Indexing is constantly running in the background. For users with a slow computer it can be benificial to turn off Windows Search Indexing. 21. Enable Intel Turbo Boost If your CPU supports Intel Turbo Boost Technology, it can run faster than the noted speeds. Enabling Turbo Boost will result in increased performance in applications and games. 22. Use High Performance Discrete GPU To ensure your games take advantage of the faster graphics card in your system, set the preferred graphics processor setting to the High Performance Graphics Processor. 23. Exit When Launching Games In rare cases, the Blizzard launcher can cause high CPU load. If the Blizzard launcher is causing high CPU load on your system, set it to close itself when it launches a game to improve the frame rate in StarCraft. 24. Disable Superfetch Superfetch tries to improve performance by predicting which applications a user is likely to launch and preemptively loads them into RAM. Some players have reported improved game performance with SuperFetch disabled, so disabling it may be worth a shot if you’re experiencing in-game “stutters”. 25. Enable or Disable AMD Turbo Core AMD Turbo Core allows the processor to dynamically adjust the CPU operating frequency. Some users have reported better performance with AMD Turbo Core enabled, while some others have claimed that their fps drops stopped with AMD Turbo Core disabled. If it’s already enabled, try disabling it. If it’s not enabled, turn it on and see if that helps. Please keep in mind that while the suggestions listed above and the ones listed in the PDF document may help improve your PC's performance, they will never be able to improve it beyond the limitations of your system's hardware. If you're still experiencing low fps after that, I'd recommend running a system benchmark (e.g. PassMark) and compare your computer’s performance with the online results to ensure your system is running at the correct performance speeds. Good luck, and happy StarCrafting! Changelog ========== May 13, 2016: Initial document release. May 19, 2016: PDF download link changed from Twitter to OneDrive. May 20, 2016: Added "AMD Turbo Core" and fixed typos.Deanx5 Jul 25
27m Disconnections/Reconnect and latency issues So, the amount of lag time at the start of matches ever since the last patch have been unbearable. I've already had people quit coop matches and it even does it in Campaign mode. On top of that, when playing the campaign, every few minutes, it keeps saying my battlenet connection has failed, but it's not my internet or my computer. When matches end, it logs me all of the way out of my account, so I have to sign back in to get Battlenet service restored. But if I click another mission, it's the same problem all over again. It's bad enough that clicking "remember my account" almost works and hasn't since the option was first implemented, and even when it does, it doesn't remember my password. I'm exhausted with having to type my password on my home computer on my own account on the game I paid for, but I'm at peace with the fact that it may never be fixed. But I literally cannot play I have to deal with the constant pop up saying Battlenet connection has been lost or near constant resource stalls, and when I leave games or missions, I've lost all of my experience points or achievements that I would have had.Sheffield76 27m
Feb 20, 2016 Problems Joining Arcade Lobbies Having trouble joining games in arcade ( ). Seems to be happening to several people. When I can get in to a lobby, I see a pretty constant stream of people joining and immediately disconnecting multiple times. We try to start the game with a half full lobby, it goes through the countdown all the way to 0 and then it just goes straight back to the arcade screen to select a lobby. Doesn't even make it to the loading screen. I've reset my connection, flushed my DNS, still having the same issue. Seems to be happening more with the map "Hero Lines Wars Starlight" than any other, though I have had issues with other maps as well.Verathis115 Feb 20, 2016
Oct 22, 2012 MVP Troubleshooting and Advice How to Write a Good "Technical Issue" Thread—TheSkunk Archer's Troubleshooting Thread—Archer The Importance of Computer Maintenance—DannibusX Complete Virus/Spyware/Malware Removal Guide—BlueCow The ULTIMATE SC2 Optimization & FPS Guide 2.0—Duke Vs AI & 'Bonus Objectives' Achievements - Information—Leviathan Name Changing Error - Information—Leviathan How to request help on a performance issue—HellsingVelnrak0 Oct 22, 2012
11h Unable to connect to I'm trying to get into SC2 and I can sign in to the app on my computer, but every time I get into SC2, it takes a long time to authenticate, and either says "Cannot connect to; may be temporarily down or your internet connection may be down. Please check your connection and try again" or nothing in the game actually loads. No profile, achievements, campaign, co-op, multiplayer, etc. I've checked my internet which is working perfectly fine. I just started experiencing this issue about a week ago and have tried troubleshooting different ways and even talked to my ISP. Please help :(Malek9 11h
15h Can't play multiplayer and no maps show in custom games I can't play anything except Campaign. I log on and when I go to play multiplayer it gets stuck on initializing the game mode. Same case for custom games, and I can't select any maps. I just want to play this stupid game!Dark1 15h
19h Stuck on connecting (authenticating) As the title says I've been stuck on this screen for the past couple days unable to play. I'm fairly knowledgeable with computers and have taken the steps to diagnose the issue without successes. I'm wondering if anyone else from Central Canada is having issues. I have contacted Blizzard tech support but they were of very little use. They told me to delete a cache folder which did nothing. I was thinking a background app was conflicting, but I've disabled everything and no luck. My next option is reformatting Windows, however the P.C is fairly new. Doesn't seem plausible a Windows conflict is happening but anything's possible at this point. Anyone has any ideas let me know thanks. Upon further investigation it seems America is the only region I can't connect to.Jrock5 19h
20h 2 Profiles causing issues I've always played in the Americas region, but at some point accidentally created a character in another region (Asia I think?). After I made that mistake I stopped playing it almost immediately, and thought nothing more of it. Then you did the transfer of all Asia accounts to the Americas, and I now have 2 characters. But here on the web site and forums, I only see the Asia account and achievements (of which there are none). Could you please just delete the Asia profile so I'm left with only the Americas account? They're easy to differentiate... the former has an achievement score of 0, the latter in the thousands. Thanks.jovialwdchk0 20h
1d I need help My game freezes and never recovers I can play for hours or less than 3 minutes and the game freezes and it wont close or anything and i have to hold down the power button to get to at least attempt to playBriareos3 1d
1d SC2 Not responding during match loading screen I've been having this issue for quite a while , but the problem has occured more often than usual. The issue I am having is that after I find a 1v1 ranked match, the game loads for a bit and then begins to not respond according to Windows 10. It was not a big deal before as I just let the game run for about 15 seconds, and then the match begins to load again, however, now the game doesn't respond for quite longer than usual. I have had to drop many ranked games because of this issue. Is their any solution to this problem? Thank you.KaZTy0 1d
1d AUTHENTICATION WTF Blizzard. Been almost a week now and still stuck on authentication screen. How many forms do I gotta fill out till someone gets off there !@# and helps me?DaPopeM0 1d
1d Stopped Gaining Achievements..... I've been wondering why the past like 3 Wings of Liberty campaign maps I haven't gotten achievements and I seen when i went to beat Maw of the Void again to try to get the achievements that it says they are disabled due to a cheat or cheating and I have no clue why its saying this all of a sudden because I haven't used, or know any cheats. I was getting achievements the other day then starting yesterday when i hit continue campaign I quit getting them. Maybe this is from new patch that corrupted my save like a game master suggested? They also said maybe i accidentally typed one in which is near impossible...first off I don't hit enter while in campaign as there's no one to talk to and if i accidentally did I'm sure I didn't accidentally type in a cheat that I don't know. any suggestions?Kenpachi1 1d
1d Error BLZBNTAGT00000BCA Game tried to update, and gave this error code (Error BLZBNTAGT00000BCA, and it says "Whoops! looks like something broke. Give it another shot). Tried the repair function, and it didn't succeed in fixing the problem. Tried to uninstall and reinstall game, and it still gives this error code. What's next? Should I uninstall 1d
1d something broke error I’m receiving the “Whoops, looks like something broke” error, and have tried the troubleshooting steps, but they didn’t work. Please help.JamesFranco10 1d
2d Problems in Multiplayer Testing is currently inactive? In MultiplayerDRiVen2 2d
2d Authentication screen Cant play or connect to game. Stuck on authentication screen for a few days now. have tried multiple ways to get it to work but nothing. Little help would be nice.DaPopeM0 2d
2d Stuck at entering lobby Since the new patch when I go to custom games, melee I choose a map and click on create lobby. It just sits on Entering Lobby. What can I do?Buddy1 2d
2d Stuck initializing game modes/lobbies. When I try to create a custom game I'm left watching it initialize endlessly, and I can't play multiplayer for the same reason. Please help!Dark0 2d
2d Some of the player portraits do not match the in-game ones Some of the player portraits do not match the in-game ones. Please fix <3 Mine is off! Love tyty ty op!TinyDkBgFace0 2d
2d Blizzard staff even view these? Joining lobby freeze has been an issue for a few years now and still is, no resolution, response, results, fix or solutions. whats going on?Pegasus0 2d
3d Graphics device not available So I just bought this game and was super excited to play it however every time i try to log on in I get an error that says the "Graphics device is not available at this time" I find it strange that this is happening since I have no problem running Heroes of the Storm or Overwatch on this computer.Connor1 3d
3d Military discount I am very new to PC gaming and I have been enjoying many of the games blizzard produces but as being a military member my budget is sometimes a little tight and I was wondering if there was any type of military discount for the products that you offerArchangel1 3d
4d Buzzing noise in headphones when SC2 is open I recently just put together a new computer and when I run Starcraft 2 I get this faint buzzing noise in my headset. I never had this problem with the same headset on my laptop. My headset is plugged directly into the motherboard through the audio jacks. I have installed all the newest drivers from my motherboard website and the latest sound drivers. The noise goes away if I turn my sound dial on my headphones down quite a bit. I'm at a loss on what to do to get rid of this buzzing noise.Lavitz4 4d
4d SC2 wont start - win 7 So I was greeted by this lovely message today upon booting up SC2. Now I know what you're thinking; upgrade your OS noob, you've known for months. Vista and XP are not supported according to all the news posts, I have windows 7 and have largely ignored the messages because I run the app in administrator which is technically 'compatibility mode'. I have since shut off 'run in admin' downloaded and updated the agent and made sure that SC2 is not running in admin or compatibility mode just in case. WoW runs fine, as does Hearthstone (shocker), D3, HoTS, and Overwatch. Only issue is with SC2. Any suggestions? Screenshot: dxdiag upon requestMortiseraph13 4d
4d Can't play multiplayer I'm trying to play Multiplayer on Heart of the Swarm but all options (like 1v1, 2v2 etc) are gone. The Play button has a lock on it and says "In order to access this content, you must upgrade your copy of Starcraft II". I have the game settings checked to Heart of the Swarm in options, so that's not the problem. What do I do? I've restarted the game several times to try to fix the problem.Varsity15 4d
5d Master Archives. Brutal So I decided to redo the campaigns on Brutal difficulty, and after actually finishing Whispers of Oblivion on Brutal, I noticed that my Master Archives only shows that I did it on Normal, and that my new campaign said the difficulty was normal. The only place I see that it's on Brutal is where I continue the game (and the victory screen, but that's gone now). Is this going to update after the end of all the prologue missions? Or is it not going to register that I did that brutal mission on...well, brutal? Haven't found an answer to this question,! Thanks.TommyDogan0 5d
5d Custom > Melee dont showing any maps cant play with friends :(GridMaster0 5d
5d Windows Fall creators update caps game to 30fps. Just installed the fall creators update from windows and unfortunately caps the game to 30 fps, please check it out. I can confirm it because I reverted to the previous windows build and there is no cap.MarineBoss1 5d
5d Multiplayer > Custom: Can't create a map and play with friends In Starcraft 2, i used to go to Multiplayer > Custom Game > Create Game (I think, i can't see it) and take on AI's while partnering with friends. This option seems to be missing completely, what has happened?AquaDuck1 5d
5d Spray's Question Um... i'm having a issue with my sprays, and i was wondering if one of the blizzard techs could help me out with this question... A few months back i was able to use sprays, to my choice.... Now.. whenever i use a spray... it's my decal picture... and the "use decal picture" isn't selected... i have a specific spray selected, however the decal default spray "raynors raiders" is used... I'm not sure what i did... but even if i select a specific spray, nothing works... I'm just not sure what happened... I hope someone can help me with this problem, because i dunno what else to do... i've tried all my settings.Shadow0 5d
6d Players being elected not to join lobbies problem. Patch 3.19.1 Today recently after the newest patch, I've noticed several players having the same issue when trying to join a public arcade lobby. They'll continue to get "[This Player] has elected not to join lobby". After countless tries, they still fail to join the lobby. It's not a rare occurrence, it's actually happened to around 20 players I've met so far. If anyone else is having these issues, I'd suggest reporting it. Even though I can join arcade lobbies fine, I just wanted to speak out for the ones who aren't.Formicidae0 6d
6d You broke the game The latest update made the game unplayable for me. I liked to pick multiplayer, then pick a map, from a long list of maps, and set myself against 3 or more AI, and play locally. I can't do that now. How do I do that? I'm now forced to play against human players.Dad2 6d
6d Create offline game option is gone There used to be an option in Custom Games where you could right-click on a map and then select "Create offline game", in the latest patch it's no longer there. Any way to create an offline game the same way as before?mef12 6d
6d Arcade Tab Missing The arcade Tab is gone, and I can't play arcade games HELP!blinkskater1 6d
6d my data, achievements and stuff is gone.... co-op data gone... achievements gone... even my chosen character face is gone... Did an update happen that wiped player data out? i go away for the summer and my account is empty. What happened?bobaphet14 6d
6d Starcraft2 will not load, help! Hello, I am having an issue to were when I click on "Play" for starcraft 2, my screen flickers and changes size, then I go back to my desktop with a window that pops up reading: Graphics device is not available at this time. Please try starting StarCraft 2 it again, or restarting your machine. If the problem persists, for more information consult our support website at" [Reopen] [Close] please help.Kahless10 6d
6d Replay crashes game Every time I try to watch a replay, it downloads and then crashes before it starts. this is the error message i get after crash E3C7932B-E6AC-4F5C-AA93-6F543785A26A please try to help, thanks.SKRAPSTA2 6d
6d Multiplayer testing is currently inactive???DRiVen0 6d
6d Error code: BLZBNTAGT00000BCA Ive gone through the list of trouble shooting solutions, the last being to uninstall and reinstall, which when I attempt to reinstall the game I get this same exact error.boxstar0 6d
Oct 16 Randomly Getting DC'd In Co-Op Ever since you guys put in that patch from 3 patches ago, I have been randomly getting DC'd from Blizzard and and the Co-Op game I am playing in. Sometimes I will be able to reconnect after sitting there staring at the screen for 5 min, other times I am forced to surrender. When this happens after I reconnect I have to exit the game and re-open it, because if I don't I will never get a score screen for any of the missions I do after and the DC's will happen more and more. This doesn't happen with any other game except SC2 Co-OP and that is what is causing this. I could play Diablo 3 or Heroes of The Storm or any game on Steam and not have any connection issues whatsoever, but as soon as I play SC2 Co-Op, I am getting a DC problem within a 2-3 missions.EnkerZan1 Oct 16
Oct 16 Error Code Error code: 0A44ECED-7501-4F2D-B0B5-71C478DDB38D It only happens if i minimize starcraft to browse the web and then try to maximize the window again.drunkenfuryz1 Oct 16
Oct 16 Error Codes: BLZPTS0000F this error code keeps coming up every time i try to install the game. i have tried all of the solution options in the errors link but it still pops upgorelord3 Oct 16
Oct 16 I'm on a trip with my laptop and can't login Hi. As the title says, I'm on a trip, and took my laptop with me. I tried logging in but the system told me I had to verify my ID. So they sent me the code via mail, and I could login to the Battle.Net site (as you can see from my being able to post here) and even the App. But when I open SC2, it says basically the same: I need to prove I am me. I don't know what else I'm supposed to do.Hellspawn0 Oct 16
Oct 16 Why is MMR gain/loss different on Scorescreen/Match History? I noticed that when i look at the Score Screen it will say something like -25 mmr if i lost. Then when i look at the same game on Match history it will say something like (loss -11) mmr. Why is this? Why are they not the same? I actually lose the 25 mmr not the 11. Why such a big gap between -25 and -11? I have viewed my opponents Match history and sometimes itll say +25 but on match history it says +22. Why such a small gap for my opponent? To me it makes no sense why it would be different. In general discussion i made a post about a recommendation that you show the Running Totals of each race's MMR on the match history page next to the most recent MMR change so you do not have to switch pages to see your Total MMR for each race. Also you can more easily keep track of how much MMR you win or lose per match per race. Match history would look something like: Interloper (Loss-22) Terran 3245 33min ago Interloper (Win+22) Protoss 3355 40min go Interloper (Loss-15) Terran 3267 1hr ago And the changes on Score Screen would actually be the same as the changes shown on Match History.Baphomet1 Oct 16
Oct 15 Login error - Change in access pattern Having issues logging into Starcraft from the desktop app. Keeps referring to an email message which was sent to the associated account - I've checked the mailbox multiple times and nothing. I've reset my password on the account and done a seperate security check. Still able to login to my other Blizzard games on the same account through the battlenet app. Not sure what else to do?ZEUSES0 Oct 15