Can't Load Game

Technical Support
I am posting for my friend. We both purchased the game and installed it without an issue. He however cannot get the game to run. It loads the patch and doesn't do anything. Play with greyed out. He has tried restarting, running on admin, checking proxy's, and has a better computer than I do. Easily good enough to run the game without a question. The only big difference is that he has Vista and I have windows 7. Could anyone help?
his repair tool has said that everything is good but he is still stuck on this update page with play greyed out. can log on WoW and any other game just fine. it is unblocked by his windows security. tried calling blizzard many times but cant even get into the queue just get told to call later. Still need help
bump. still not working

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