Real ID won't work?

Technical Support
I keep trying to add facebook friends / Real ID friends but the option is greyed out, I've tried relogging but it still won't work. help please.
Do you have parental controls enabled on your account?
a friend of mine even gave me his Name and Code and starcraft still give me an " unable to find this friend"

facebook friend finder found 1 friend. I wonder i I can find friend even if they got it in another version. I got the english one and my friend got it in french.

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