How to: Submit Complaints

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Hello fellow gamers!

So you want to make a complaint eh? Do you think something is imbalanced? No problem, you've come to the right place! Using the simple rules and guidelines below will help Blizzard out more with how to perfect SC2 in better timing. Who knows, maybe one of these days they'll sit and have a beer with us if we stay cool with them like they have been with us all along :)

I have compiled this simple guide that outlines the important parts to take into account when making a QQ/Nerf/Complaint thread. QQ isn't bad, but it needs to be addressed properly. I will be using only credited quotes from Blizzard Representatives who nail it on the head when telling the community about how to address these issues, and how to understand the meaning of balance here in the game of StarCraft II.

Here is another summary of balance aspects if you're interested:
http://us.battle.net/sc2/en/forum/topic/2016083897

*All quotes from Bashiok will be found here for validation:
http://us.battle.net/sc2/en/forum/topic/374942110?page=2#35

*All quotes from Nathaera will be found here for validation:
http://us.battle.net/sc2/en/forum/topic/1009891050?page=2#24
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http://us.battle.net/sc2/en/forum/topic/2089269161?page=2#40

*All quotes from Daxxarri will be found here for validation:
http://us.battle.net/sc2/en/forum/topic/2186019330
&
http://us.battle.net/sc2/en/forum/topic/2973008908?page=4#78

Let's get started shall we? First off, let's get one thing straight across the table about balance:

"We see a lot of variation between the regions. Making a change for how NA players play may be completely ridiculous for how KR players play, and actually mess up a balance there. For instance 10 of their top 20 players are zerg. So that's one place where we have to be mindful and careful and attack balance issues with great prejudice." - Bashiok

Source: http://us.battle.net/sc2/en/forum/topic/374942110?page=2#35

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"In my opinion it is endlessly more successful and useful to seek a counter for opposing units or tactics than it is to claim that the race they're a part of is imbalanced. In the long run, I find it more helpful to adopt a basic approach of "How do I beat this?" instead of "X or y is overpowered".

We're keeping a close eye on balance, and if balance is skewed in the favor of one race or another, or a unit needs some adjustment, then we'll address it. It's more helpful to us when players are developing strategies and working to defeat tactics or strategies which they find challenging. The meta game is changing all the time, but it’s that kind of analysis that gives us a much stronger sense of what is or isn't working.

A line item comparison will probably only result in frustration, because the races aren’t balanced unit by unit, but they are balanced against each other as a whole. Each race and unit works differently, and with varied tool sets.

On the same token, forum feedback is still valuable, but it's best presented constructively and with clear examples (preferably involving replays), rather than in the form of nerf calls or generic complaints of imbalance."
- Daxxarri

Source: http://us.battle.net/sc2/en/forum/topic/2186019330

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"We fully admit, we're slow to develop, but we also know that speeding up the process isn't going to make things any better if we don't get the right structures in place and the right changes in place. We're definitely working on improvements and additions to the system/s and again, definitely keeping an eye on feedback." -Nathaera

Source: http://us.battle.net/sc2/en/forum/topic/2089269161?page=2#40

...Now to the basics...

11 Keys to Correct Complaining:

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1) First and foremost, be constructive and detailed
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Remember, you are presenting the issue to both Blizzard and the community. Think of it as a classroom presentation with a PowerPoint project. Be considerate, serious, and know what you're talking about! Most of all, expect people to talk down to you. Some people won't care at all, but some will. You need to be ready for this and accept what is given to you.

Quote from Nathaera:
Saying something is "too strong" isn't good enough just like posting nerf threads isn't helpful. If we're to understand more about your experiences, you have to give us more details. Otherwise, for all we know, you've just had a bad run of luck, a bad game, or haven't worked out the counters to your advantage.


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2) Topic Name
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The topic name needs to be in relation to what you are talking about in the body of your complaint. DON'T USE ALL CAPS or excessive exclamation points, like "[UNIT] ARE OP!!!!!!!!!" This will not give you the responses and conclusions you are looking for, so stay on topic and stay calm.

"Don't post in all capital letters, use a misleading title, excessive punctuation, non-standard symbols, etc. While everyone wants their posts read, we ask you to refrain from using these types of tactics in order to bring more people to your thread. Let your post stand on its own merit……Please make your thread title relevant to the post subject." - Forum Rules

Source: http://us.battle.net/sc2/en/forum/topic/85998600

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3) Give proof and validation
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It is important to show replays. Even the community tries to encourage this by constantly saying "show us a replay." Not only should you provide a replay, but give us the game time in which your argument comes into play so that we aren't forced to watch a 50-minute game and trying to find what you're referring to. It is extremely critical that we see how you played it, what units you made, what he made, how you both engaged, and the terrain you both engaged on.

Doing this will offer better solutions to fix the problem. Saying "I don't need to show a replay, because I know i'm right" is the worst way to defend yourself, so don't deny showing a replay for fear of being wrongly accused for something you're just upset about. If you firmly believe something is imbalanced, prove it to us with a replay (the more the better). Therefore, show us your argument or claim. Writing it on paper is not enough. Replays are everything!

For more information on replays and why it's necessary to provide, visit:
http://us.battle.net/sc2/en/forum/topic/2211721825

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4) Be realistic
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Saying "remove [unit] or [ability] from the game" isn't the way to go. You are suggesting something drastic to be implemented that will not only make it worse for you, but for every other player as well. You need to offer real, simple solutions for how an issue can be handled. You also have to realize that the changes you suggest won't affect just your race or your units, but everyone else and their races as well because we all play the same game, and one change affects us all in some way, shape, or form.

When you say "remove [race]/[ability]/[unit] from the game," you are asking for bad responses. These forums are not for the purpose of bashing on races or other players. We know you're frustrated against [race], but there's no reason you have to waste forum space to jokingly (or seriously) request that StarCraft delete a prime element that's been around since the original.

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5) Display even a little professionalism
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If you are serious about claiming an imbalance, you need to sound serious and at least be professional-like. Most importantly, know what you're talking about! It's no surprise that all the constructive posts and imbalance threads that are highly rated are "well-written and well thought-out." If this is your goal, then try to use good grammar and proper spelling. Know the difference between 'your' and 'you're'. As stated in rule #2, DON'T TYPE IN ALL CAPS to get people's attention. Knowledge is the attention-getter.

Verbal accusations or swearing doesn't go anywhere either. We understand that you can get frustrated after a tough game, or when you're on a losing streak. If that's the case, you need to take a break. It is better to tame your tongue than to heap burning coals on someone's head. In reality, there are more than enough gamers who would be willing to help find a solution to your struggle, but their approach to your argument is determined by how you voice your opinion.

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6) Be as specific as you can
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Don't say "[unit] is OP because their damage is huge" and then /thread it. It is guaranteed to never get a good response. I'm serious. It doesn't matter if you're bronze, gold, or masters. It is this reason alone that people pull the league card on you. You have to be detailed and to the point about why and how the [unit] is overpowered.

For example, if you got annihilated by banelings on the ramp into the zerg's main base, it is under your belt of experience for not positioning properly, micro'ing or retreating, and therefore should not 100% justify that banelings are "too strong." You need to offer legitimate details that prove your opinion or claim. Along with this comes the addition of replays.

Replays are everything!


In terms of the "Banelings are OP," Nathaera Quotes:
Too strong in what situation?….Against what? On what map? How were they being used?


The other aspect of being specific is that you want to talk only about the unit or ability that you are targeting. Don't bring in other units or even other races into the picture, because that will change the argument and bring on and entirely different outlook and approach to the solution-solving process.
Prime Example: Don't claim that "Marines are OP" in the title and then devote the body of your text to talk about how Siege Tanks and Medivacs have a part in it. We are not talking about medivacs or siege tanks, we are talking about why you think marines are overpowered.

In response to a "Banelings are OP" thread, (and in regards to adding additional units to your claim), Nethaera responds:
….Then you bring in zergling and mutalisk into your equation, so again, I ask, in what situation?


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7) Don't bump your thread every 10 minutes or every hour
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Sometimes players will bump their thread every 5 minutes to a couple hours because they want it to get noticed and they expect people to respond and agree with them. Bumping is considered spamming, as stated in the rules by Blizzard themselves:

"The act of posting simply to bump a thread is considered spamming. This also includes bumping very old threads for no reason (called 'necro bumping' or 'necking')." - Forum Rules

Source: http://us.battle.net/sc2/en/forum/topic/85998600

Blizzard knows and understands that you want your thread to be read and taken into consideration, and chances are they did read it. If they or anybody else is not responding, just accept the fact that either it's been brought up before already, or nobody is interested in it.

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8) Don't be biased
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Please, do not shout that your race needs a buff, or that another race needs to be nerfed into the ground. It's one thing to shout out claims, ideas, needs and desires in spite of your race, but being biased because you simply like one race over another won't be taken into serious consideration. Blizzard's intentions are to balance the game equally among the three races of StarCraft II.

Quote from Bashiok:

Contrary to popular belief, we don't take turns making one race or another imbalanced. In fact, many of the issues players have expressed regarding protoss, for example, have emerged from recent metagame discoveries and strategic adjustments, and not development changes.

Hoping to be made 'OP' is the wrong approach, I'm afraid.


Source: http://us.battle.net/sc2/en/forum/topic/2369737205#7

"The game is young, and we don't feel that it would have been helpful to progressing people's understanding by throwing in tons of fixes based on flavor-of-the-week (or day, or hour) strats." - Bashiok

Source: http://us.battle.net/sc2/en/forum/topic/374942110?page=2#35

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9) Do not ask, request, or demand a response from Blizzard!
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Some nerf threads will ask for a blue response, or they will question Blizzard about an imbalanced aspect. Even if your thread is highly rated, and 99 out of 100 people agree with you, it still does not grant the right to demand what Blizzard says about it. While it is Blizzard's sole right to reply or not, asking for their opinion or response isn't completely necessary.

Quote from Bashiok:

There are a lot of reasons why we might not post in an 'intelligent' thread, particularly if it's already a productive, ongoing discussion. Our presence in a thread like that can simply derail it, and moreover, not even contribute anything in the process.


Source: http://us.battle.net/sc2/en/forum/topic/2369737205#20

Quote from Daxxarri:

I mean, realistically, we read all the feedback. But most of the time we're not prepared to make a statement, and if we did, the discussion would become more of a Q and A with the blue, than an ongoing discussion between passionate players. That's not really what we want from forum feedback most of the time, so we tend to read threads discussing balance (especially the constructive ones where everyone is bringing good information to the table), but we also tend not to post in them.


Source: http://us.battle.net/sc2/en/forum/topic/2973008908?page=4#78

"Using the words Blizzard, Blue, or any community team members name in a thread topic is frowned upon. Everyone would like Blizzard to read and acknowledge his or her post, and we understand that. However, use of such words in the topic does not help that come to pass." - Forum Rules

Source: http://us.battle.net/sc2/en/forum/topic/85998600

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10) It is OK to ask people to "Like" your thread
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Liking a thread helps promote it's popularity and gets it noticed more by Blizzard, but it doesn't guarantee a response or immediate analyzing. It may be taken into consideration, so be patient (remember, BroodWar took 7 years to be perfected). However, asking people to "like this thread so it has a better chance of getting implemented" is a wrong motive in which you're trying to carry out. It is a self-righteous, politician-like claim that says 'I am right, I made a great idea, so liking the idea will get Blizzard to help fix the game!' Blizzard knows what they're doing, so give them credit and let them do the work for you.

"By the way, I always like to encourage you to make use of the "Like" feature when they find a thread that is well-written and reflects your opinion. It helps us find these kind of threads. ;)" - Xordiah (EU battle.net forum)

Source: http://eu.battle.net/sc2/en/forum/topic/1622906646#8

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11) Don't be too Defensive
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When making your imba claim, don't be so defensive about it or you will be seen as demanding and condescending. If another person disagrees with you and thinks otherwise, don't rage at him and spend an hour trying to convince him that you are 100% correct. Keep in mind that how you struggle with a particular unit or strategy may not be the case for another player.

It is okay to back up your sources and opinions, but it should not be done by getting every person to agree with you.

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In Conclusion:
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Please take this into consideration for when you want to write a honest complaint something you believe is imbalanced. It is important that you use the right format to produce constructive feedback and arguments. You don't have to follow this guide to the letter, but it can be extremely helpful with your approach by giving you a clearer mindset on balance issues. We all have things we're irritated at in the game, and although we may all want something to be altered at one point or another, we still need to present it carefully, cautiously and correctly with good intentions. Blizzard hears us and vows to listen to the community and to take constructive complaint threads into consideration concerning balance. However it is important that you need to have the right motives in mind and this guide is just a step toward the constructiveness that Blizzard is seeking.

If you like this thread, please like and vote sticky, I think this would be very helpful and may possibly contribute to the community!
I demand sticky.
02/04/2011 12:57 PMPosted by DeathDealer
Like it matters. Blizz is completely deaf to any complaints about balance.


Silent is not the same as deaf.
I like this thread, not only does it state how to effectively get an idea to blizzard, but it also tells what blizzard looks for, kinda.
02/04/2011 1:02 PMPosted by Slurf
Silent is not the same as deaf.


Exactly.

Great thread.

02/04/2011 12:57 PMPosted by DeathDealer
Like it matters. Blizz is completely deaf to any complaints about balance.


02/04/2011 12:18 PMPosted by IronMan
Most of all, expect people to talk down to you. Some people won't care, but some will. You need to be ready for this.


Thank you for supporting this topic.
Liked. Well put, OP.
Good thread. Its too bad that there even needs to be a thread like this but some of the QQ threads are just... barf. Its one thing to QQ but its another to QQ and have no logic or replay behind it.
Thanks guys.



02/04/2011 1:19 PMPosted by HoneyBlunt
Good thread. Its too bad that there even needs to be a thread like this but some of the QQ threads are just... barf. Its one thing to QQ but its another to QQ and have no logic or replay behind it.


These forums need to get back on track to being more user-friendly about strategy and gameplay discussions. A good first baby step is toning down on the nonsense junk that makes up 80% of these forums.
02/04/2011 1:43 PMPosted by DeathDealer
A good first baby step is toning down on the nonsense junk that makes up 80% of these forums.

And again, a Terran player saying the game is just fine. Here's a hint in customer relations: if a LOT of people continuously complain about something, probably something's wrong. You can blame the idiot people, or you can look at what you're doing. It's usually a bright idea to do the latter.


Saying that this forum could be more useful to people, and that there is a constructive way to post feelings about the game != saying the game is fine. Clearly there are problems with balance, but it's far better than these forums let on, and 90% of the posts about balance are useless.

Saying X unit is OP or Y unit sucks because it losses cost for cost against Z unit doesn't mean anything. They're arguments that have 0 useful information. That doesn't mean that one unit doesn't have problems, but those posts don't prove anything other than the poster's inability to make a worthwhile post.

A LOT of people complaining doesn't automatically mean something is wrong. It means that a LOT (a relative measure, and one that you can prove exists in this case) don't like something, but it doesn't mean that thing is bad. No one likes to lose, being mad because you lost doesn't mean something needs to change with the game. Every zerg in NA could be crying that zerg are mad underpowered, but the fact that they do well in Korea kind of indicates that the problem doesn't sit with the race as much as with the people playing it.

Lastly, assuming that a LOT of people are complaining because of the threads on the forums is a fallacy as well. The total number of posters is a tiny minority of the people who play. Even if every QQ poster on the forums quit playing, and didn't buy HotS, Blizzard would still have thousands of people playing the game actively, and would make their money back. They have access to far more information than you, or any other forum poster has. You either believe that they care about us and are doing what they can to give us the best game possible (even if you don't always agree with the changes they make, I know I don't), or you don't. If you don't trust them, but still support them with your wallet, then you need to reevaluate yourself.
02/04/2011 1:43 PMPosted by DeathDealer
A good first baby step is toning down on the nonsense junk that makes up 80% of these forums.

And again, a Terran player saying the game is just fine. Here's a hint in customer relations: if a LOT of people continuously complain about something, probably something's wrong. You can blame the idiot people, or you can look at what you're doing. It's usually a bright idea to do the latter.


I am not saying the game is fine. Quote me if I did in this thread.

I am also not implying that the nonsense junk is zerg tears, but rather nerf threads in general that have no real logic or validation attached to it.

This tool is to point out how to effectively present the issues instead of mindlessly slurring the words. Even Nethaera said "...just like posting nerf threads isn't helpful..." that is... if you read it.
I'm pretty sure blizzard gets their community feedback from more respectable forums like TL, since these forums are a joke and people just QQ all day.

Nice attempt tho
Great thread. IronMan, you are a voice of reason on these forums.
Liked and voted for Sticky.
If I was an Blizzard employee responsible for game balance, the last place I'd look for ideas is these forums. Still, good thread, its like a rowboat in a stormy ocean of poorly written QQ.
Dude IronMan, you're so awesome. totally agree, liked and sticked. 11/10 :)

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