Drop in War Chest Menu FPS (since 1st)

Mac Technical Support
Continuation of issue, as per Blizzard Support Rep's instructions to repost it - https://us.battle.net/forums/en/sc2/topic/20758777512#1

Issue: This issue has been ongoing since the start of the first War Chest.
>> The issue has already been confirmed by a Blue post.


09/06/2017 05:23 PMPosted by Kelphe
Hi Kyrie,

Could you [url="https://us.battle.net/forums/en/sc2/topic/19876317454"]send us[/url] your [url="https://us.battle.net/support/en/article/12988"]system files[/url]? We're able to reproduce a drop in FPS on the War Chest screen with your OS, but having those files may help us understand why your drop is so significant.


Videos of the Lag can be found here:
War Chest 2 - http://bit.ly/2KEBwrj
War Chest 3 - http://bit.ly/2Mhqjlr

Basic troubleshooting to isolate the issue:
- SC2 is the only app running.
- All software / OS updates have been completed.
- I am running on the lowest graphic settings all my settings are at the lowest.
- Every other menu is okay except for the War Chest menu, which even causes the lag to appear if I were to open another app / window (e.g. a browser) as long as the War Chest menu is selected. If I do not select the War Chest menu (e.g. I select the Versus menu), it will be fine.
- Prior to War Chest being released, I never had such an issue with SC2.
- I have confirmed that it has nothing to do with the loading of sprites (as seen in War Chest 3 video above... even if the sprites are loaded but hidden... I have tried loading the sprites before checking on the lag, the drop in FPS is still there...).
- I have tried reinstalling the entire Battle.Net app and SC2 (which should presumable fix any corrupted files).

I really do hope to get some updates regarding this issue, especially since it has been a long standing issue confirmed by a Blue post, and also that it is something that involves cash. :)

Thanks in advance.

Join the Conversation

Return to Forum