Attempting to Reconnect Message...

Technical Support
I just got back into SC2 and the game loads fine, but as soon as a match starts, I get a lag spike and the reconnect message appears. I have no choice but to surrender even a 1v1 ai game.

There's nothing wrong with my internet and I never lose connection on my wifi.
WOW and Diablo 3 work fine (although D3 i get the occasional lag spike). I haven't noticed any other issues on my PC.

I connect to a 5ghz band with band steering enabled to a Linksys EA9500 router.

Please see attached MTU tracker when the reconnect error comes up:

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| Balaj - 0 | 156 | 156 | 1 | 2 | 11 | 2 |

| No response from host - 100 | 31 | 0 | 0 | 0 | 0 | 0 |

| 67.59.255.45 - 0 | 156 | 156 | 8 | 13 | 45 | 8 |

| ool-4353e710.dyn.optonline.net - 0 | 156 | 156 | 13 | 18 | 57 | 14 |

| 64.15.8.160 - 0 | 156 | 156 | 11 | 16 | 42 | 13 |

| 64.15.3.132 - 0 | 156 | 156 | 14 | 18 | 42 | 16 |

| be3033.rcr21.ewr02.atlas.cogentco.com - 0 | 156 | 156 | 14 | 19 | 48 | 15 |

| be2600.rcr23.jfk01.atlas.cogentco.com - 0 | 156 | 156 | 17 | 21 | 43 | 19 |

| be2896.ccr41.jfk02.atlas.cogentco.com - 0 | 156 | 156 | 16 | 21 | 49 | 19 |

| be3362.ccr31.jfk04.atlas.cogentco.com - 1 | 153 | 152 | 0 | 22 | 50 | 18 |

|be2556.rcr11.b001587-1.jfk04.atlas.cogentco.com - 1 | 153 | 152 | 0 | 21 | 47 | 19 |

| 38.88.194.29 - 0 | 156 | 156 | 14 | 20 | 52 | 17 |

| ae1-br01-eqny8.as57976.net - 0 | 156 | 156 | 36 | 41 | 98 | 40 |

| et-0-0-2-br02-eqch2.as57976.net - 0 | 156 | 156 | 36 | 43 | 133 | 40 |

| be2-pe01-eqch2.as57976.net - 0 | 156 | 156 | 33 | 36 | 67 | 35 |

| chi-eqch2-ia-bons-02.as57976.net - 0 | 156 | 156 | 37 | 41 | 67 | 38 |

| 24.105.62.129 - 0 | 156 | 156 | 37 | 40 | 68 | 38 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
This is the MTR trace to the west coast server:

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| Balaj - 0 | 182 | 182 | 1 | 2 | 8 | 6 |

| No response from host - 100 | 36 | 0 | 0 | 0 | 0 | 0 |

| 67.59.255.45 - 0 | 182 | 182 | 7 | 10 | 40 | 12 |

| ool-4353e710.dyn.optonline.net - 0 | 182 | 182 | 13 | 16 | 42 | 26 |

| 64.15.8.168 - 0 | 182 | 182 | 13 | 16 | 28 | 19 |

| bthpnygr0sw.cv.net - 0 | 182 | 182 | 16 | 20 | 27 | 24 |

| be3033.rcr21.ewr02.atlas.cogentco.com - 0 | 182 | 182 | 14 | 17 | 27 | 22 |

| be2600.rcr23.jfk01.atlas.cogentco.com - 0 | 182 | 182 | 16 | 19 | 32 | 19 |

| be2896.ccr41.jfk02.atlas.cogentco.com - 0 | 182 | 182 | 16 | 19 | 35 | 23 |

| be3362.ccr31.jfk04.atlas.cogentco.com - 0 | 182 | 182 | 17 | 19 | 30 | 24 |

|be2556.rcr11.b001587-1.jfk04.atlas.cogentco.com - 0 | 182 | 182 | 17 | 20 | 30 | 25 |

| 38.88.194.29 - 0 | 182 | 182 | 14 | 18 | 45 | 21 |

| ae1-br01-eqny8.as57976.net - 0 | 182 | 182 | 80 | 86 | 223 | 88 |

| et-0-0-2-br02-eqch2.as57976.net - 2 | 165 | 162 | 0 | 116 | 4327 | 84 |

| et-0-0-3-br02-eqla1.as57976.net - 0 | 182 | 182 | 81 | 85 | 125 | 85 |

| be2-pe01-eqla1.as57976.net - 0 | 182 | 182 | 80 | 82 | 92 | 90 |

| lax-eqla1-ia-bons-02.as57976.net - 0 | 182 | 182 | 82 | 84 | 91 | 85 |

| 24.105.30.129 - 0 | 182 | 182 | 80 | 83 | 92 | 83 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
And this is the Diablo 3 trace when I got a lag spike and was forced to alt f4 after about a minute:

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| Balaj - 0 | 202 | 202 | 1 | 2 | 9 | 2 |

| No response from host - 100 | 40 | 0 | 0 | 0 | 0 | 0 |

| 67.59.255.45 - 1 | 199 | 198 | 0 | 10 | 20 | 9 |

| ool-4353e710.dyn.optonline.net - 2 | 195 | 193 | 0 | 15 | 24 | 19 |

| 64.15.8.168 - 2 | 195 | 193 | 0 | 16 | 27 | 17 |

| bthpnygr0sw.cv.net - 2 | 195 | 193 | 0 | 20 | 35 | 18 |

| be3033.rcr21.ewr02.atlas.cogentco.com - 2 | 195 | 193 | 0 | 17 | 29 | 16 |

| be2600.rcr23.jfk01.atlas.cogentco.com - 2 | 195 | 193 | 0 | 19 | 36 | 21 |

| be2896.ccr41.jfk02.atlas.cogentco.com - 2 | 195 | 193 | 0 | 18 | 31 | 17 |

| be3362.ccr31.jfk04.atlas.cogentco.com - 2 | 195 | 193 | 0 | 19 | 33 | 18 |

|be2556.rcr11.b001587-1.jfk04.atlas.cogentco.com - 2 | 195 | 193 | 0 | 19 | 27 | 18 |

| 38.88.194.29 - 2 | 195 | 193 | 0 | 18 | 46 | 17 |

| ae1-br01-eqny8.as57976.net - 1 | 199 | 198 | 0 | 85 | 178 | 81 |

| et-0-0-2-br02-eqch2.as57976.net - 3 | 182 | 178 | 80 | 142 | 4642 | 82 |

| et-0-0-3-br02-eqla1.as57976.net - 0 | 202 | 202 | 81 | 86 | 154 | 86 |

| be2-pe01-eqla1.as57976.net - 0 | 202 | 202 | 79 | 81 | 95 | 83 |

| lax-eqla1-ia-bons-02.as57976.net - 0 | 202 | 202 | 81 | 83 | 94 | 83 |

| 24.105.30.129 - 0 | 202 | 202 | 80 | 82 | 96 | 84 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
From battle.net looking glass:

TRACEROUTE:
traceroute to 69.122.186.221 (69.122.186.221), 15 hops max, 60 byte packets
1 Blizzard Blizzard 1.603 ms 1.626 ms 1.635 ms Blizzard(24.105.18.2) 2.662 ms 2.710 ms 2.774 ms
3 137.221.105.10 (137.221.105.10) 2.684 ms 2.793 ms 2.801 ms
4 137.221.66.16 (137.221.66.16) 2.716 ms 2.724 ms 2.735 ms
5 137.221.83.66 (137.221.83.66) 7.216 ms 7.261 ms 7.272 ms
6 137.221.65.68 (137.221.65.68) 6.980 ms 6.463 ms 6.460 ms
7 137.221.68.32 (137.221.68.32) 6.127 ms 5.860 ms 5.838 ms
8 213.248.78.166 (213.248.78.166) 6.590 ms 6.614 ms 6.832 ms
9 ash-bb3-link.telia.net (62.115.137.36) 63.426 ms 63.343 ms 63.363 ms
10 nyk-bb3-link.telia.net (62.115.141.245) 63.636 ms 63.526 ms 63.668 ms
11 nyk-b3-link.telia.net (62.115.140.223) 63.329 ms 63.218 ms 63.245 ms
12 cscholdings-ic-321220-nyk-b3.c.telia.net (62.115.153.105) 66.869 ms 66.736 ms 66.705 ms
13 * * *
14 * * *
15 ool-4353e711.dyn.optonline.net (67.83.231.17) 73.199 ms 73.667 ms 73.749 ms

29/12/2018 15:22:36 UTC
--------------------

TRACEROUTE:
traceroute to 69.122.186.221 (69.122.186.221), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.413 ms 0.390 ms 0.392 ms Blizzard(24.105.18.2) 0.915 ms 0.998 ms 1.002 ms
3 137.221.105.10 (137.221.105.10) 0.942 ms 0.967 ms 0.996 ms
4 137.221.66.16 (137.221.66.16) 0.936 ms 0.944 ms 0.957 ms
5 137.221.83.66 (137.221.83.66) 5.952 ms 5.967 ms 5.974 ms
6 137.221.65.68 (137.221.65.68) 5.727 ms 5.757 ms 5.742 ms
7 137.221.68.32 (137.221.68.32) 5.525 ms 9.147 ms 9.132 ms
8 213.248.78.166 (213.248.78.166) 5.946 ms 6.071 ms 6.123 ms
9 ash-bb3-link.telia.net (62.115.137.36) 65.999 ms 66.256 ms 65.777 ms
10 nyk-bb3-link.telia.net (62.115.141.245) 63.568 ms 63.650 ms 63.398 ms
11 nyk-b3-link.telia.net (62.115.140.223) 63.251 ms 63.268 ms 63.165 ms
12 cscholdings-ic-321220-nyk-b3.c.telia.net (62.115.153.105) 66.787 ms 66.838 ms 66.619 ms
13 * * *
14 * * *
15 ool-4353e711.dyn.optonline.net (67.83.231.17) 73.811 ms 73.808 ms 73.661 ms

29/12/2018 15:22:36 UTC
--------------------

PING:
PING 69.122.186.221 (69.122.186.221) 56(84) bytes of data.
64 bytes from 69.122.186.221: icmp_seq=1 ttl=47 time=77.8 ms
64 bytes from 69.122.186.221: icmp_seq=2 ttl=47 time=76.4 ms
64 bytes from 69.122.186.221: icmp_seq=3 ttl=47 time=75.9 ms
64 bytes from 69.122.186.221: icmp_seq=4 ttl=47 time=75.1 ms

--- 69.122.186.221 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2998ms
rtt min/avg/max/mdev = 75.175/76.351/77.827/0.963 ms

29/12/2018 15:22:36 UTC
--------------------

PING:
PING 69.122.186.221 (69.122.186.221) 56(84) bytes of data.
64 bytes from 69.122.186.221: icmp_seq=1 ttl=47 time=77.6 ms
64 bytes from 69.122.186.221: icmp_seq=2 ttl=47 time=82.4 ms
64 bytes from 69.122.186.221: icmp_seq=3 ttl=47 time=76.5 ms
64 bytes from 69.122.186.221: icmp_seq=4 ttl=47 time=76.5 ms

--- 69.122.186.221 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2998ms
rtt min/avg/max/mdev = 76.539/78.302/82.460/2.449 ms

29/12/2018 15:22:36 UTC
--------------------

MTR:
Start: Sat Dec 29 15:22:36 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.4 0.0 Blizzard 0.0% 10 0.6 0.6 0.5 0.7 0.0
3.|-- 137.221.105.10 0.0% 10 0.6 0.7 0.5 0.7 0.0
4.|-- 137.221.66.16 0.0% 10 0.5 0.6 0.5 0.7 0.0
5.|-- 137.221.83.66 0.0% 10 21.9 11.0 5.7 39.4 11.1
6.|-- 137.221.65.68 0.0% 10 6.0 6.5 5.8 12.9 2.1
7.|-- 137.221.68.32 0.0% 10 5.7 5.7 5.5 6.3 0.0
8.|-- 213.248.78.166 0.0% 10 5.9 6.0 5.8 7.3 0.3
9.|-- ash-bb3-link.telia.net 0.0% 10 63.2 63.8 63.2 66.5 0.8
10.|-- nyk-bb3-link.telia.net 0.0% 10 67.1 64.1 63.6 67.1 1.0
11.|-- nyk-b3-link.telia.net 0.0% 10 63.4 63.6 63.3 64.3 0.0
12.|-- cscholdings-ic-321220-nyk-b3.c.telia.net 0.0% 10 66.6 66.9 66.6 67.1 0.0
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
15.|-- ool-4353e711.dyn.optonline.net 0.0% 10 74.4 73.6 73.3 74.4 0.0
16.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
17.|-- ool-457abadd.dyn.optonline.net 0.0% 10 76.1 76.9 75.5 82.6 2.0

29/12/2018 15:22:36 UTC
--------------------

MTR:
Start: Sat Dec 29 15:22:36 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.3 0.5 0.0 Blizzard 0.0% 10 0.5 0.6 0.5 0.7 0.0
3.|-- 137.221.105.10 0.0% 10 0.6 0.6 0.5 0.7 0.0
4.|-- 137.221.66.16 0.0% 10 0.6 0.7 0.5 0.8 0.0
5.|-- 137.221.83.66 0.0% 10 20.3 9.6 5.7 29.2 8.2
6.|-- 137.221.65.68 0.0% 10 5.7 7.3 5.7 15.1 3.0
7.|-- 137.221.68.32 0.0% 10 5.7 5.6 5.5 5.7 0.0
8.|-- 213.248.78.166 0.0% 10 5.7 6.3 5.7 7.4 0.3
9.|-- ash-bb3-link.telia.net 0.0% 10 63.3 63.5 63.2 64.6 0.3
10.|-- nyk-bb3-link.telia.net 0.0% 10 63.5 63.7 63.5 64.6 0.0
11.|-- nyk-b3-link.telia.net 0.0% 10 63.6 63.4 63.3 63.6 0.0
12.|-- cscholdings-ic-321220-nyk-b3.c.telia.net 0.0% 10 66.8 66.8 66.4 67.0 0.0
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
15.|-- ool-4353e711.dyn.optonline.net 0.0% 10 73.3 73.3 73.2 73.5 0.0
16.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
17.|-- ool-457abadd.dyn.optonline.net 0.0% 10 83.2 76.8 75.2 83.2 2.3

29/12/2018 15:22:36 UTC
--------------------
Hi there gjozefi,

In this case, while the case acts like a connection issue, as other games do not have issues, I would want to look at conflicting programs first. A quick way to test this is a selective startup, this will walk you through turning everything off!

If this does not help, next would be just to reset the game settings.

Last for now, if you are able to use a Mobile hotspot or new network for a moment, you can verify if it is connection or not. Trying a new network would get around all the network settings on your Modem and ISP. It helps to narrow down where this error may be.

I hope this advice helps, please get back to us in any case!

/Nathardrick
Hi Nath. I tried your steps and still the same issue. It seems that I do not have an issue playing on another pc connected by ethernet cable to the router.

I tried connecting to my cell phone via mobile hotspot but it's not allowing to connect to the internet under that network.

I have no idea what to do at this point because I can only play the campaigns as all other network matches are unplayable.
i have spikes to!!!! i cant even move my army when in game,lagg to much
Hey, gjozefi! With it not working on a different connection or experiencing the issue with another computer on the same network, it seems like a system network related issue or possibly some caching issues. Let's try the following steps.

Would you happen to know if the game is being run with 32-bit mode, if so, does it work on the 64-bit version client?
Cater, I think you misunderstood. I tried playing on another pc connected by ethernet to the router and i played a 1v1 ai match fine.

Again, my internet is fine and i play WOW with no problems and Diablo 3 i can play but during gameplay the game would spike indefinitely to the point where i have to alt f4 out of the game.

Now today, when I try to start a 1v1 ai game, the play button would gray out, and when i mouseover the play button it says 'unavailable while initializing game mode'

When it finally connects and starts, the maps take forever to load, and once the match starts, attempt to reconnect message pops up and i'm forced to surrender. I go back to the match select screen, and all modes and game buttons are grayed out but i'm still logged in.
Also this was after I tried your steps which didn't help.
Thank you for following up, gjozefi! I understood the issue was only happening on this system. Apologies if that wasn't clear and for the delay!

This is why it seems more of a this system network (network adapters, protocols, etc) or caching issue (whether it's caching with the system and modem, or with the specific files), rather than anything related to the connection routing or local network (router/modem).

Since it's persisted, let's try checking the following steps.

If the problem continues, the cause after that point will likely be the issue is network protocols or third party applications that will want to be checked. Please reach out to our Technical Support with system files, so that we can look into this further.
Marked As Solution
Thanks for your feedback. I found the culprit. I was using a USB linksys wifi adapter to connect to the internet. I unplugged the adapter and used my onboard wifi and sure enough I had no issues playing SC2 or any other games online.

Only reason I was using the USB adapter was to utilize the 5G wifi network on my router.

I since invested in a high end Asus pci express wifi adapter and it installed no problem and now i am getting 300 mbps downloads as offered by my ISP.

I have no idea why the USB adapter was causing this strange behavior during online play(i'm guessing it is defective).

Anyway problem is resolved so you can close this case.

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