Mac OS X 10.8.2 Problem installing patch

Mac Technical Support
I have recently tried to get back onto SC2 and I figured I would run into a problem due to the new OS X Mountain Operating system, but I never thought I would experience a problem like this...

When I launch the SC 2 Installer (This is another issue I have always had with this game, I must launch from installer because "some files are missing" what ever... thats a different forum)
the installer then pops a box out and says SC 2 requires a patch update.. I click on OK and then the entire program closes. I have checked system security settings non of which are on. I have downloaded the iAntivirus app offered on Mac App Store, but that does nothing unless being run and it is not. I would like to be able to use this game again... but I don't know where to start looking for problems. Any help would be appreciated, thanks

About this Mac:
Version: 10.8.2
Processor 2.4 GHz Intel Core i5
Memory: 4GB 1067 MHz DDR3
Startup Disk: Macintosh HD
15-inch (1440 x 900)
Intel HD Graphics 288 MB graphics
Can you send me your system information after you attempt to run this again? This will help me see what is going on.

Obtaining your System Information and system.log
Snow Leopard (10.6) and older versions of OS X
    1. Hold the Option Key and choose System Profiler from the Apple Menu
    2. When the System Profiler is finished gathering its data, click "File" then "Save As..."
    3. Add your name to the filename, and save it to your desktop for easy location. Make sure the file format is "System Profiler 4.0 (XML)"

Lion (10.7)
    1. Hold the Option Key and choose System Information from the Apple Menu
    2. When the System Information is finished gathering its data, click "File" then "Save As..."
    3. Add your name to the filename, and save it to your desktop for easy location.

Obtaining your system.log
    1. Using Finder, Navigate to /Applications/Utilities and open Console
    2. Click system.log on the left side bar.
    3. On the menu bar, click File, and select Save a Copy As. Make sure the file is saved to the desktop for easy location.

Submitting your system files
    1. Open a new email message, and attach the items as an attachment.
    2. Send the email to macsupport@blizzard.com with the subject as "Attn: TonyM". Make sure you include the Thread title and URL address. This way it gets routed to me so I can take a personal look.

Please note: This method is only used for sending information after files are requested for additional review. This is not to be used a a form of contact, as this box is monitored only when files are requested. No replies are sent from here.

Join the Conversation

Return to Forum