Customer Support

Feb 5 CROWDS on Twitter - Season 7 Ep25: All Good Things About half a year ago, we've begun a little experiment to tap into the potential of the playerbase to help itself when it comes to a variety of issues that may not necessarily require contact with Blizzard customer support, such as technical issues or game-related questions. A number of volunteers, experienced at Blizzard games and interested in lending a helping hand to fellow players, have signed up over the months, contributing to our efforts in seeing our players' problems resolved. This CROWDS program was a player-based support initiative that allowed volunteers to help their fellow adventurers via Twitter, using an Android-based mobile app tied to our own social media channels. This app allowed participating helpers to see and respond to tweets that were asking Blizzard for help. You can find more detailed information on CROWDS and how to use the app on our support site article. Alas, the initiative has run its course and we are preparing to lay this program to rest as we proceed to look for other ways to improve the reach and efficiency of our support. Before this curtain will close, however, we wanted to run one last season in order to give everyone a chance to assemble one last time, to make use of this tool for a few more weeks, and to have a last shot at qualifying for our rewards. No matter whether you're a veteran CROWDS helper or want to give this a try before the opportunity fades, all are welcome to subscribe to the app and help their fellow gamers! These are the rewards from which you may pick, should you manage to outshine most of your fellow participants: Hearthstone: Card Packs (x7) Heroes of the Storm: Loot Chests (x12) Overwatch: Loot Boxes (x11) StarCraft II: Co-op Commanders (pick any 2 and/or share with a friend) StarCraft II: Announcers (pick any 2 and/or share with a friend) NOTE: Please be aware that using protected Tweets may prevent others from viewing your responses, disqualifying you from participation. Be sure to set your Tweets to public in order to remain visible and eligible for potential rewards!Vrakthris0 Feb 5
Feb 1 1 Million Followers & the CS Community To help us celebrate the milestone of reaching one million followers on @BlizzardCS in the Americas, we’ve brought together several of our Community members who have helped us across our social media channels and throughout our own forums. In addition to the thanks that we heartily offer them for being the awesome, helpful people that they are, we wanted to ask them some questions about themselves and the channels in which they’re active. OW_Pachimari, CROWDS Participant WyomingMyst, CROWDS Participant and Forum MVP MissCheetah aka Mirasol, Forum MVP Again, a great big thanks goes out to these individuals who are just a small handful of the many, many wonderfully helpful individuals who continue to support our Community throughout our different channels. Without them, our efforts wouldn’t be nearly as impactful. Thank you as well to all of you who have been following along with our celebration of reaching our million milestone at @BlizzardCS on Twitter in the Americas.Kalviery3 Feb 1
Nov 3, 2010 Welcome to the Customer Support Forum! The Customer Support forum cultivates a beneficial relationship between our support departments and player community by providing a friendly environment where players can exchange information, access self-help resources, discuss in-game issues, and receive meaningful guidance through personal and fun interactions with Blizzard representatives. The representatives who staff this forum are dedicated to providing our players with the information and resources necessary to help ensure in-game experiences are as [EPIC] as possible. As part of this effort, visitors of this forum can expect to find a host of information pertaining to in-game and account issues, including (but not limited to): Account Security and Compromise Recovery Account and Character Services Customer Service Interactions Notable Customer Service Policy Changes Players are encouraged to ask questions, share advice, provide feedback and participate in on-going discussions on the Customer Support forum. Accordingly, it is of utmost importance that all players treat each other with respect and courtesy. For more information, please review the Forum Code of Conduct and the Forum Guidelines below. As a reminder, the Customer Support forum is not an alternative to the email, telephone, or in-game petition queues. To request assistance, please contact our customer service staff directly. (Contact Blizzard Support ) We hope you enjoy your time here on the Customer Support forum. Have fun!Khromuk4 Nov 3, 2010
Jan 10, 2014 Support Contact Channels If you are looking for support on a particular aspect of the game, please use the following list to find the right location for assistance. 1. Account & Technical Services, Game Masters , Web Chat, Forums, Social Media 2. Bugs, Suggestions, Cheats 3. Reporting a Post/Feedback 4. BlizzardCS Twitter 5. BlizzardTutorial Youtube Account Services & Technical Services Start Here: Get Help Game Masters Support Hours: 24 hours a day, 7 days a week Start Here: Get Help **Note** Patch 5.3 introduced in-game tools that allows you to access the support site and submit a ticket. Live Chat When browsing through the Support Site or when going through the Support Ticket submission entries, you may be presented with a Live Chat option. This option will allow you to interact with a Customer Support representative via a chat window who will assist you with your issue. Callback Support Instead of calling a number (and potentially waiting on hold) for support, you’ll use the Blizzard Support Site to set up a callback. Just enter information about your issue after selecting the callback option, along with your phone number, and a Game Master will give you a call back! Forums Technical Support Mac Technical Support Customer Support Forum UI and Macro Forum Social Media (For Breaking News, Service Outages or Game Interruption info) BlizzardCS Twitter BlizzardTutorial YouTube **Note**Some cases may still require you to submit a support ticket or otherwise contact Support directlyRoraks5 Jan 10, 2014
Apr 25, 2013 Multiple Security Locks? Try this! We've been receiving reports from players who have been experiencing repeated account locks due to "suspicious activity" and we wanted to provide what steps we could to help get you back in the game and/or access the WoW Remote app. Generally, if our systems detect a change in your normal access pattern (i.e. how you connect to the game and services), it may temporarily lock the account and require you to reset your password. This password reset provides a simple verification that validates the play session and allows you to access the account and game. Some players who are using the mobile app have recently been getting locked out even after the session validation/password reset. If you are experiencing this issue, please follow these steps: 1. Make note of the platform (game or mobile) where you received the lockout message. 2. You have two options to unlock the account. a. The first is if you attempt to log into the account, you may be directed to a security check page. There you'll be able to enter a security code sent to the registered email address for your account or answer your security question. b. The second is if you click on "Can't log in?" and select the My Battle.net account is locked option. There you will be prompted to enter your account name and then to answer your security question or supply a game key from your Blizzard retail box. 3. With both methods you'll be sent a code to the registered email address on the account. Entering that code verifies your access and unlocks the account. 4. When logging in after unlocking the account, log in using the same device that you encountered the lock on. This will ensure that your device is authenticated, and reduce or eliminate the chance of being locked from this device again. If you experience frequent lockouts otherwise not associated with this specific situation we highly recommend using one of our additional options for account management and security. The SMS Protect feature is available to those with a standard cell phone in a supported country with a data plan. This feature is available for free (standard text messaging fees would apply) and allows you to manage your security options for the account. Specifically it will send a code to your phone that you can enter on the site and unlock the account instead of resetting the password. Note - if you experience issues when clicking on the Add SMS Protect button on that page, you can still apply SMS Protect, by logging into your account and choosing the security settings. To find those options, choose 'Account' from near the top of the page. There in the middle of the account screen you will see options for adding SMS Protect and the Authenticator. We also have available the Battle.net Authenticator. This comes as a mobile app which is available for free as well as a physical device which is available through the Blizzard Store. This security option is taken into consideration by our systems and while it may not eliminate all lock outs, it can greatly reduce them. If you need additional support with a locked account, you may use our live chat feature or open a support ticket. Chat (Hours may vary) Contact Blizzard Support ► Battle.net ► I can't log in ► Account locked and needs to be unlocked ►Live Chat ► Support Ticket Contact Blizzard Support► Battle.net ► Can't log in ► Account locked and needs to be unlocked ►Submit a TicketVrakthris0 Apr 25, 2013
Jul 25, 2012 Payment & Purchase Tips! If you are experiencing difficulties upgrading your account, or completing a character service, please follow these tips: Payment Option/Billing Profile A Billing Profile is required in order to successfully place most Character Services requests and Online Store purchases. 1. Log on to Account Management 2. Click on Settings and select My Payment Options 3. Click on Add a Payment Method 4. Add all the required information and click Save Payment Method when you are done 5. Success! You are finished adding a Billing Profile Multiple Billing Profiles and Primary Payment Method If you have multiple Billing Profiles on your account, make sure that the card you are using to make the purchase is set as the 'Primary Payment Method'. 1. Log on to Account Management 2. Click on Settings and select My Payment Options 3. Look for the card you wish to use and click on ‘Make this my primary payment method’ Credit Card Payment Assistance/Invalid Credit Card Errors If you are encountering credit card errors and have already added a Billing Profile, please verify that all the information is entered as it appears on the card. This includes: Card holder’s Full Name Full Card Number Expiration Date Billing Address Verification Code Additional troubleshooting steps can be found in our Common Credit Card Payment Issues page. **Note** For security purposes, please DO NOT post any of the above information on the forums. Should you continue to experience any payment related issues and you have already talked to your financial institution, please contact our billing and account services team directly.Roraks0 Jul 25, 2012
Jan 17 Legion - Patch 7.3.5 - Info & Known Issues Patch 7.3.5 is Live! Some features that you'll find in this patch: A Scaling World Every zone in Kalimdor, Eastern Kingdoms, Outland, Northrend, Pandaria, and Draenor now use the level scaling system introduced in Legion. This new scaling system greatly increases the amount of options you have when deciding where to quest and when to move on to the next zone. All corresponding dungeons and the rewards therein now scale as well. Ulduar Timewalking A long-forgotten evil has awakened once more. Travel back in time with 10-30 other adventurers to cleanse Ulduar of Yogg-Saron’s evil influence. While you journey through this memorable Wrath of the Lich King raid, your character will be scaled to player level 80. Your fate is sealed. The end of days is finally upon you and ALL who inhabit this miserable little seedling. Uulwi ifis halahs gag erh'ongg w'ssh. Silithus: The Wound Players who have completed Antorus, The Burning Throne will be summoned to your capital cities, from which you’ll travel to Silithus to investigate the strange events surrounding the impact of Sargeras’ blade. Look for this new questline upon logging in. New Battleground: Seething Shore The Alliance and the Horde fight over a precious new resource, Azerite, in this new 10v10 battleground. Seething Shore is a king of the hill battleground where the first faction to collect ten pieces of Azerite from randomly spawned nodes, wins. The Seething Shore will become available as the story in Silithus unfolds. List of content and features available in the new expansion and first couple patches. World of Warcraft: Legion World of Warcraft: Legion 7.1 - Return to Karazhan World of Warcraft: Legion 7.1.5 World of Warcraft: Legion 7.2 - The Tomb of Sargeras World of Warcraft: Legion 7.2.5 World of Warcraft: Legion 7.3 - Shadows of Argus For those just returning or who otherwise need to be caught up we have various blogs and videos available to update you on the next content available and upcoming for this patch for Legion's launch. Legion Pre-Expansion Patch Survival Guide video Legion Patch 7.1 - Return to Karazhan Survival Guide video Patch 7.1.5 - Survival Guide Patch 7.2: The Tomb of Sargeras (Including Patch Preview and Survival Guide video) Patch 7.2.5: Survival Guide Patch 7.3 - Survival Guide Legion Pre-Expansion Patch Notes Legion 7.1 Patch Notes Legion 7.1.5 Patch Notes Legion 7.2 Patch Notes Legion 7.2.5 Patch Notes Legion 7.3 Patch Notes Legion 7.3.2 Patch Notes Legion 7.3.5 Patch Notes As with any patch it is important to make sure that if you use addons that they have been updated. It may be a good idea to reset your UI to default to make sure that the old files aren't causing any issues. Resetting your User Interface Helpful links for various tech issues: Installation and Patching Troubleshooting World of Warcraft Disconnection Problems World of Warcraft Latency Problems World of Warcraft Performance Troubleshooting World of Warcraft Lockups and Crash Errors Error 134 When Launching WoWVrakthris2 Jan 17
Apr 2, 2015 Spotlight on: Phishing We thought we'd take this opportunity to discuss Phishing scams and how it relates to your World of Warcraft account. Traditionally "Phishing" is the attempt to acquire sensitive information, such as usernames, passwords, and other information, such as credit card numbers, by pretending to be from a trustworthy source. For World of Warcraft these phishing attempts often try to pretend to be Game Masters or other support representatives. Phishing attempts may also mimic a special offer, like an invitation to participate in the beta phase for one of our games/expansions. Phishing Emails - What to look out for Misspelling, Typos, and Bad Grammar – While we are not immune to the occasional mistake, the majority of the contact you will receive from Blizzard will contain proper grammar and sentence structure and will be devoid of typos. The most common indication that you may have received a phishing email is if the grammar is off. If so, it might be a scam. Bad or Misleading Links - Often the links included in a phishing email will look to go to a legitimate site and instead lead to a different “official looking” site entirely. If you see a link in a suspicious email message, be wary of clicking on it. If you hover your cursor over the link you should be able to see if the address that the link goes to matches the link that appears in the message. They will usually try to include “Blizzard” in the URL to make it appear more legitimate, often misspelling Blizzard (i.e. Bizzard, Bilzzard, Bilzard, etc) Threats & Account Information Requests – Many phishing emails, those that don’t offer some kind of reward to get you to click on their links, will ask for account specific information, such as your password or secret question answer. They will often reinforce that request by threatening to penalize or close the account if you do not comply. This is designed to scare you into reacting. Suspicious Emails and Phishing Phishing Filters for your Browser What to do if you suspect you received a phishing email? Most phishing emails will spoof the return address to make it look like it is coming from an official site. If you suspect you’ve received a phishing email you can check the email’s headers to see where it originated. Where to look for the email’s headers depends on the provider. The following site shows you where to look: Message Headers An email from us should come from an official domain, which would be either Blizzard.com or Battle.net. If you have received a phishing email you can report it as spam to your provider to help them better deflect those contacts. In-game Phishing – Whispers & In-Game Mail Nearly all phishing attempts in-game consist of someone trying to impersonate a Game Master to get a player to give up their account information. This usually happens in one of two ways: Reward – The contact will encourage you to visit a website and enter your account information by claiming that you were given a pet, mount or other prize. Punishment – This type of contact will claim that you may have violated policy and to avoid punishment you need to verify who you are by visiting a site and entering your information to prove who you are. Regardless, if you are contacted through a whisper or in-game mail from a Blizzard Employee it will always have a special indicator. In-game mail: There will be a Blizzard logo in the upper left corner of the message. In-game whisper: When contacted by a Game Master in-game, not only will the Game Master have a special blue Blizz tag next to their name, but any chat initiated by a Game Master will take place in a special chat box that will pop up when you are contacted. Those who try to impersonate a Game Master often use [GM] or Blizz/Blizzard as part of their name. What to do if you receive an in-game phishing contact? If you receive a phishing attempt through the in-game mail system you can report the message as spam by clicking on the “Report Player” option in the upper right corner of the open mail. If you receive a whisper or other text chat you can right click on the chat line to bring up a menu. Select the Report For: Spam option. Both methods will place the character on a temporary ignore and forward the report to our staff for review. The best way to avoid becoming a victim of a phishing attempt is to exercise caution when receiving any kind of information purporting to come from Blizzard. If an email asks for your password, makes urgent appeals, sounds too good to be true, or links to “account management” sites outside of Blizzard’s sites, you are dealing with a phishing attempt.Vrakthris0 Apr 2, 2015
1m I want to buy shenanigans... Shenanigans are creative ways of trapping or killing other players using the environment, and not using damaging abilities. (although damaging abilities can be used to.... lower their health so environmental effects kill them. I would spend lots of money on the ability to perform shenanigans. (more money per item than for an entire xpac) Shenanigan 1 blow them off a cliff! Blizzard, we want more abilities with knockbacks, and we want knockbacks to have greater effect. Not range specifically, but greater force of the knockback. That way, when you position just right, you can actually knock enemy players off a cliff, and not just blow them up a foot and watch them come down all mad and wanting to kill you. (which is what happens to shamans and balance druids) Shenanigan 2 Drown them! Blizzard, breath timers underwater are far too long. Either remove them, or make them reasonable. 30 seconds or less is a reasonable breath timer. As is, nobody drowns anymore unless they go afk. That said, breathing spells and potions would be damn useful if you cut the breathing timer to 30 seconds. Shenanigan 3 Burn them! Blizzard, fearing players into lava (or blowing them there and rooting them) is extremely rewarding! I get twice the happy feels from turning an enemy player into a well done steak than I get from getting new gear. Seriously, I would turn down a piece of new gear to be able to roast an ally player alive via fears or roots. So please blizzard, when players are taking damage from lava, don't let damage break cc. Shenanigan 4 Killing allies! Killing players from the same faction is extremely rewarding (even more so than killing players from the opposing faction) I would pay a million gold, or a hundred dollars for an item with a 30 minute cooldown that let me go hostile to ALL players. I am sure many other players would pay millions of gold or a hundred dollars for such an item. Shenanigan 5 Killing people who afk in the air. Nothing is more satisfying than using a saltwater hardened shell to knock people out of the air so I can kill them. Especially afk people. If you added a hundred dollar item in the wow store that was insta cast, with a 3 minute cooldown, and dismounted players it was used on... I would buy it. Shenanigan 6 Mind control them! (To their doom) mind control is one of those spells that should NOT have diminishing returns on its effect. Maybe casting mc should cause the next mc to have a 50% slower cast time, but it should have a 40 yard range, no out of range break, no diminishing returns. Having mc interrupted should put it on a 1 min cd. That way, players can trinket the first mc and kick the second mc. If they fail to properly kick mc, they get mc'd for a full 10 second duration, and only killing or stunning the priest will break the mc. Not even going out of range will break it. Shenanigan 7 Fear them! (into enemies) Blizzard, creature scaling is amazing, but you forgot to scale their damage! Players should die if I fear them into a bunch of enemies. As is, most enemies do crap damage, and people don't run fast enough to pick up enemies. If you have 7-8 enemies chasing you, you should die. Shenanigan 8 Spam that cc button! Dear blizzard. it really sucks that cc no longer works properly because of diminishing returns. It would be really nice if cc that was cast under maximum diminishing return effects would have some effect. I am not asking for fear to take away complete control of a character, or for stun to completely shut somebody down. I am asking for a stun cast under maximum diminishing returns to root a player for 2 seconds. Fears cast under maximum diminishing returns results in two seconds of running around and being able to cast while moving. Something for our efforts...Falirras1 1m
3m 110 Boost Order Hall I'm so lost. Maybe it's a bug? Or my boost went wrong? I boosted a healer to 110 (in case my guild ever needed an extra raid healer) and I can't seem to do anything in the order hall. I instantly have 2 champions but no missions to do and no quests to advance the order hall. How the heck? Is this normal or did something go all wibily wobily timey whimey?Incendia8 3m
7m Authenticator: Bag slots? Do you still get an extra bag slot for using an authenticator or your WoW account?Xenoko5 7m
10m Account bugged? Hi, I've done hundreds of timewalkers, usually 50-100 each time timewalking comes around since last expansion. I've seen the infinite timereaver drop for 3 other people and constantly hear stories about people getting this blasted mount in a few dozen runs. I'm completely serious when I say I think my account is bugged. I just simply don't believe "RNG is RNG" anymore. This has been literally years and hundreds upon hundreds of timewalking dungeon clears.Quentyaidenn4 10m
22m Broken Isles Acherus Flight Path Not Working Grimwing in Acherus is telling my Boosted DK that he has no connecting flight paths to Acherus. The flight path works fine for my 110 Goblin DK - the only difference between the two is I leveled the goblin normally. When you mouse over the flightmaster the mouse pointer doesn't change and when you click on him you get the red text in the middle of the screen that says no connecting flight paths I have the 3 flight paths on the Broken Shore as well as a number of them in Stormheim and Suramar. I even went to the version of Acherus in the Eastern Plaguelands to check that flightpath, that one worked fine.Samwinchestr6 22m
28m Multiple Boosts If I still havent used my legion lvl100 character boost do I need to use it before pre-ordering BfA and getting the 110 boost? Or will they both show up on the char select page?Krannik7 28m
39m Unable to level Was it Blizzard's purpose to make playing the actual game in lower levels impossible? For the last 4 days, I have been unable to level due to being mercilessly camped by multiple level 110's for HOURS! The beginning of the day, middle of the day, evening and night hours, weekdays, weekends, it doesn't seem to matter. Now I understand that ganking is a part of being on a PVP server, however, that was never the point of a PVP server, but you get over it. No one likes it, but we deal with it, because those of us who enjoy PVP, enjoy actual in world PVP within our own levels. However lately, the only way I am able to level is by staying in a main city and dungeon queing which blows. The second I land at a flight path or zone in somewhere, I immediately get one shot. This is not just at normal high risk gank locations either, this is EVERYWHERE now. And they don't just kill me once or twice, but I am getting killed relentlessly until I am ready to quit the damn game. For example, I tried leveling yesterday for 3 hours. In those 3 hours, I was able to complete 3 quests. Most of that time, I was sitting rez timers. Why has this issue exploded? Also, is there a way to make characters available to engage in pvp if they are in the same bracket range? Like seriously...this has got to stop.Spìnderella9 39m
58m Shu-zen still tiny on female troll, anyone having same "problem"? Even after the hotfix on Shu-zen, the Divine Sentinel I still feel the mount tiny on female trolls.... Any chance on changing it?Quinger5 58m
1h The August Celestials Rep quest is bugged Hey, so I just picked up the Round 2: Kang Bramblestaff quest and I can't get to him because the door is closed. I tried relogging, abandoning the quest and then picking it up again and then I left the area and came back but nothing helped. Not sure what to do... Edit: I got inside by dying and ressing inside the temple but after I accepted the quests I had to use my hearthstone to get out as the door was still locked... :/Lîrabee4 1h
1h Broken edge of Krasus' Landing "Broken edge of Krasus' Landing" I know this post is old but when going their and trying to get back to Fel Hammer there's no portal, it's like two rocks side by side and nothing to click on. After all this time is there still a problem with the portal back? Thanks...Jadedluv3 1h
2h Argussian Reach tabard not usable on Void Elves. Posted in general forums, was advised to come here, so if this isn't a bug/if you have no intention of doing anything about it, just know that I was doing as I was told. I reached Exalted with Argussian Reach on my Night Elf druid. She purchased the AR tabard from the vendor, and wore it to get the appearance saved. I then finished the recruitment quest for the void elves on her. I then race changed this priest to void elf. Logged onto the toon after the race change, then went to transmog my plain guild tabard into the Argussian Reach tabard appearance. Not only do I not have the appearance in my tabard list, but I also do not have Argussian Reach exalted on the void elf. She is at neutral and, I assume, must complete the grind again to gain access to the tabard appearance. Just wondering - is this a bug, or an intended feature? I find it more than a little frustrating that even while actively using the allied race associated with the faction that took a month to unlock, you must still grind out the rep on that allied race to gain access to the exalted rewards.Khalne11 2h
2h [CS Lounge] Strange Birds My cat is weird...Thundertotem327 2h
1h Mouse/Cursor freezing when I move my character Anytime I move my character in game, my mouse locks up for around 5 seconds, making it really difficult to heal a group. Even when on my flying mount it will lock when I try to reposition my direction. A fix would be greatly appreciated! ThanksSunmoon4 1h
3h Banking Wow Tokens Come this summer I will be moving home to the woods of Alaska to build my own house up there. I will be offline for many months. And I figure BFA will be long since running by then, and with the normal expansion gold inflation my gold pile I have now which is worth 6+ wow tokens would only be worth 2+ at best by the time I get back to WOW. If I bought a handful of WOW tokens before I left the game, would I be able to access them without a paid subscription when I get back?Apah5 3h
4h Druid travel form/Masquerade inconsistency Game boots me after less than a minute of travel in druid travel form while Suramar masquerade is active (orca and travel cat). Happens constantly when moving for more than a short burst at full speed.Beefbucket2 4h
3h Elders title from achivement is there a reason that we can not access the elder in wintergrasp? they are locked behind if your faction controlls wintergrap, I am on a ok server population wise but people on alliance heave or horde heavy are just plain screwed unless we take the back door into wintergrasp by going behind the walls and such. is there any way to change this please? thanks and just so you know, I LOVE YOU GUYS AND GALS and i LOVE this game!! you rock and keep up the good work!! Thanks for your time :)Snakeshado4 3h
5h Wow Token Hi, I just purchased a WoW token for real money and for whatever reason i can not list it in the aution house. Tells me its and internal auction error. I will be in game most of the night, I just really want to sell this token and any help would be wonderful. Thanks and have a great day P.S. IGN is DethklokArcanemagus3 5h
5h Stuck dead in fatigue zone. I was flying to an invasion point in Highmountain on my priest (Biggercob) and used the auto-run/fly button then looked away to my second monitor. Apparently, I looked away for a bit too long as when I looked back I was dead with my body lying on an invisible floor 100 or so meters above the sea. According to my map I'm technically out of the fatigue zone in Northrend but I'm assuming that Northrend and Broken Isles are in different world instances. I can't release, I can't use the in-game unstuck feature to teleport me to the nearest graveyard as, according to the game, I'm moving (even though I'm dead). Also, I can't log off the character or exit the game unless I alt+F4. Assuming the only way to fix this is for a gm to port me out so that it would be great if one could do so, but if there is some sort of fix I can try I'd be happy to hear it. Thanks.Kappaccinno3 5h
5h Physical Copy vs preorder Any word on People who wants the physical copy but want to play Current contant??? Getting real old waiting for issues over 4 years old nowLucifèr9 5h
5h Authenticator and SMS Quick question. I already had a physical authenticator from years ago, do I need to do anything further to open the extra 4 blocks on the backpack? I also just signed up for the alerts to my phone as well.Firestorms5 5h
6h Dethrone Guild Leader policy change or update The currently policy to Dethrone a guild leader only applies to top three ranks. An that is initiated after 90 days. This is all fine and all but the current policy is nice, but guild masters learned to circumvent the policy but not allowing players to be at the rank to dethrone. Can we change the policy to allow lower ranks to get this option? Suggestion: After 180 days next set of ranks get the option. After 365 days anyone within the guild get the option to dethroneSninobi12 6h
7h Fighting on all Fronts quest Turned in quest Staging Point, which is supposed to lead on to Fighting on all Fronts. Khadgar is standing right where he should be, but there is no quest available from him. Been messing with this for a couple days. Lil' help please?Fyerey2 7h
7h storage/bank chest idea ok, i dunno where this belongs so im gonna post it here. didnt see an idea section or the likes anywhere. I think that having a Storage/Bank Chest in Vindicaar (Argus) is a really good idea. yes, i know there are 2 in Dalaran, and 1 in Meredil, Suramar. etc... but it would be more convenient for players to not have to go 5-10minutes out of their way 'just' to use 'said' chest. not speaking for myself, i spend 18+ hrs on wow in 1 sitting, but not everyone in life is retired since 23 years old, and alot of people that play the game are kids and only get to play a limited amount of time per day. i don't mind the 5-10 minutes out of the way. but i see alot of talk on my server about this and figured i'd post it where we could get opinions on it. maybe even a blue post ( from a dev that has the mana juice to make the magic happen :P )Surprisenoob1 7h
7h BfA Collectors Edition. No prepurchase option? Hi there, As the title suggests, I have a query about the collectors edition box set of battle for azeroth expansion. My partner and I have been playing wow together for some time now (and separately long before that!) And we both are excited for the new expansion, and the pre purchase option has ramped that up as we are excited to try out the allied races, however, we both want to at least get one collectors edition box set for all the cool stuff that comes therein, but it seems that if we want to do that, we are stuck with two sub optimal options; either we both buy the pre purchased digital edition now, have fun on our new allied race characters, and then buy the collectors edition box giving us a third unneeded expansion game code, or one of us forgoes the perks of prepurchasing and simply waits until the box set is released. As stated, neither of these is an ideal outcome. I've browsed the forums a little And found some similarly frustrated people, but no blue posts (that I've seen) to shed light on the matter. Are we doomed to either miss out on the pre purchase option or waste money on an extra key that will be wasted? Or is there a third option I'm not seeing? Also, apologies if this has been addressed already and I'm simply missing the post where it wasWalach11 7h
8h WoW Running, but Not Opening Hello everyone. Last night my game was running fine and opening without problems. This morning however, I have having problems. I did have a Windows update, but I reverted it to last night's version because it was running slow. Anyway, when I press play on the Blizz Client for WoW, it says game is running, but it isn't popping up at all. I can wait 5 to 10 minutes and it still not pop up. I have went into Task Manager and it also says it is running, but it isn't popping up. I have ended it with Task Manager and I have restarted my computer, but WoW just isn't popping up even though it is running. I have tried running as an Admin and all of that, but it still isn't working. Also, it seems to take forever to end it in the Task manager as well. I have had to click 5+ times everytime for it to finally close. Edit: Scan and Repair didn't do anything. Note: I do have AVG, but it has never blocked WoW before. I read a similar problem ages ago, but it wasn't AVG for them, but if you think it might be blocked, please tell me how to check because I do not know how.Keit3 8h
9h Can't create a demon hunter I know that legion is nearing its end, but since BFA hasn't been released, we should be able to still make one right? Or am I just dumb and missed something somewhere stating that I can't make them anymoreLiliumi22 9h
16h DH Discrimination lulz All kidding aside, the garrison is useful to a 110 demon hunter. -Ease of access to game features -Manual labor in leveling trade skills -Extra hearthstone/home -Achievements -etc That being said, apparently if you do not skip the demon hunter quests and choose the Blasted Lands quest line between 98-100, Blizzard has set the game to where it is impossible to go back and create a garrison. It is possible to travel to the Blasted Lands and begin the intro zone. However, once you complete the hut burning quest, no further quests are available. All the NPCs have something to say, but none will give a quest. Any attempt to leave the zone will port you back to Khadgar, who says not to wander off. I noticed this issue was first posted almost 18 months ago, and has not been responded to by Blizzard. If anyone knows any workarounds to get a 110 DH to the point of creating their garrison, it would be much appreciated.Vynis6 16h
18h RAF Help / Questions I made a RAF account linked to my account AKA in my battle.net, i bought the battle pack and the 60 day time card and put it all together, but i havent gotten my month from the 1-1 month and i havent gotten an option to pick a mount in the ingame RAF menu i RAF'ed from. I read a few old post talking about how the month is instant but the mount takes 7 days, my question is How long will i have to wait, and does the month just add on at the end of my time or adds right when the RAF'ed account pays for its first month? To note: The RAF'ed account is my account and the account that sent the RAF is also my account they are both on the same email, i can summon both ways, and i have the xp boost.Bonespliters3 18h
4h Gearing abtractions gearing abstratctions I do not know them will someone plz teach me them.Danishrus3 4h
19h insurrection quest issue phasing between zones and is making it so i cannot complete a quest requirement. I am doing part of the insurrection questing, the quest called We Need Weapons, where i have to place telemancy beacons on 3 objects. I have one beacon left to place and it is apparently right on top of the line between the black rock hold and the ravencourt zones because as i approach the object to place the beacon i phase into black rock hold and beacon disappears. i have been stuck here for several days and noone has been able to help me with this. The suramar grind has been enough of an annoyance to me without any problems. I need help figuring out a way to complete this quest so i can move on with the insurrection questing and finally get nightborne. plzzzzzzzzzzzzzzzzzz someone help me.Amalli3 19h
20h Can't race change after boost? The in-game shop tells me that I've boosted my character too recently and have to wait to race change? Anyone know how long I have to wait? I wanted to change my shammy to High Mountain Tauren... thanks!Brixillian4 20h
20h When does it take a paid name change name to be available? So I had taken my wife's favorite character name so I paid name changed the a name over a month ago. She has been checking every day for the last 40 days. So the big question is when can my wife get her name? 30days? 60days? Never? Thank you for the help.Marbles2 20h
21h LFG bonus xp not being awarded? Normally at the end of an lfg dungeon there are two xp drops. One for the completion of the dungeon, and another for the bonus lfg xp. I have not been receiving any lfg bonus xp today. Yesterday I was awarded both every time like normal, but today there's absolutely no lfg bonus xp. At level 31, I was quoted ~22k bonus xp when I queued up for the dungeon. After the dungeon I got the completion xp of 11k (with heirlooms it was 17k). Looked all over the place but there was no bonus xp, checked my bar to confirm. Has anyone else been experiencing this?Alenari1 21h
21h Returning player looking to recover characters Haven't played in 7 years and was hoping to get my old characters back. I'm not sure what happened but this https://worldofwarcraft.com/en-us/character/baelgun/balt was my main.Balt72427F11 21h
23h Missing a ton of transmog gear. Hi. I tried to open a ticket to no avail, new customer support is a bit of a nightmare... So I've come here. I've noticed that on my Warlock, I am missing a freaking ton of gear in my xmog collection. Almost entire sets, most of them pvp, are nowhere to be found, or it'll only say I have 1-2 pieces. Hell I probably still have ancient screenshots from BC that shows me with said gear on, but it's all gone. Halp?Zatality5 23h
23h Upgraded Warlock I upgraded and everything worked as far as I know. However, I only have 2 champions (Followers) and only 2 missions. Cannot get additional Champions or more Missions. Is this a bug or am I missing something.Renonv3 23h
1d Auto Click legal or not now... . I am tired of going through keyboards and mice, are we allowed to be playing game(not botting actually at computer) and having options to have mouse macro repeat auto click an in game macro and if so can we do it through logitech software/hardware? Still controlling all movement and game aspects without having to compromise hardware for spamming abilities.Notarealtoon4 1d
1d Game time updating failure? Hi there, not sure what is going on but, I added time to my account, and on the website it says it was added but, on the launcher, it still says my time ends in march. I added it a couple days ago but, it still hasn't updated on the launcher. Did I do something wrong?Mzbouncy6 1d
14h heirlooms nerfed again? I am wearing heirlooms that give a total exp boost of 50%. yet when questing, I see quest exp rewards not giving the heirloom 50% bonus. i just completed 7 quests in northern stranglethorn and most of the quests awarded 7800 exp. with the bonus the exp should of been 11,700. taking off all heirlooms I tested this and still received 7800. is this working as intended now? are all heirlooms just wearable gear now than can be reused? or is it a bug related to the ninja nerf to the experience nerfs that just happened last tuesday?Keizu5 14h
1d Transfer pending after payment error. I tried to purchase a server/faction transfer on this priest and it gave me an error saying I don't have a high enough battlenet balance despite the fact I selected paypal for my payment method. I decided to start over and try again and now it says my transfer is pending, but I haven't received email confirmation nor has any money been taken out of paypal so I'm pretty sure it's just bugged out. Service #: 52280896Priestato2 1d
1d no more mass guild invite addon i have block guild invites and still get trying to invite me to there guild every 5 Seconds when im in a raid and stop whispering peopleBoepally2 1d
1d 110Boost Can't go to Vashj'ir Trying to do the Cataclysm Lunar achieve thing and I need to go to Vashj'ir. Portal doesn't work (nothing happens when I click on it). Flew there manually, but can't use my seahorse, so I can't stay in the zone long without drowning. Switched to a character on my old server and did the achieve part, but it didn't apply to this character. So.. how do I do Vashj'ir properly? There's nothing at the warchief board either.Niklicious1 1d