Customer Support

Nov 3, 2010 Welcome to the Customer Support Forum! The Customer Support forum cultivates a beneficial relationship between our support departments and player community by providing a friendly environment where players can exchange information, access self-help resources, discuss in-game issues, and receive meaningful guidance through personal and fun interactions with Blizzard representatives. The representatives who staff this forum are dedicated to providing our players with the information and resources necessary to help ensure in-game experiences are as [EPIC] as possible. As part of this effort, visitors of this forum can expect to find a host of information pertaining to in-game and account issues, including (but not limited to): Account Security and Compromise Recovery Account and Character Services Customer Service Interactions Notable Customer Service Policy Changes Players are encouraged to ask questions, share advice, provide feedback and participate in on-going discussions on the Customer Support forum. Accordingly, it is of utmost importance that all players treat each other with respect and courtesy. For more information, please review the Forum Code of Conduct and the Forum Guidelines below. As a reminder, the Customer Support forum is not an alternative to the email, telephone, or in-game petition queues. To request assistance, please contact our customer service staff directly. (Contact Blizzard Support ) We hope you enjoy your time here on the Customer Support forum. Have fun!Khromuk4 Nov 3, 2010
Jan 10, 2014 Support Contact Channels If you are looking for support on a particular aspect of the game, please use the following list to find the right location for assistance. 1. Account & Technical Services, Game Masters , Web Chat, Forums, Social Media 2. Bugs, Suggestions, Cheats 3. Reporting a Post/Feedback 4. BlizzardCS Twitter 5. BlizzardTutorial Youtube Account Services & Technical Services Start Here: Get Help Game Masters Support Hours: 24 hours a day, 7 days a week Start Here: Get Help **Note** Patch 5.3 introduced in-game tools that allows you to access the support site and submit a ticket. Live Chat When browsing through the Support Site or when going through the Support Ticket submission entries, you may be presented with a Live Chat option. This option will allow you to interact with a Customer Support representative via a chat window who will assist you with your issue. Callback Support Instead of calling a number (and potentially waiting on hold) for support, you’ll use the Blizzard Support Site to set up a callback. Just enter information about your issue after selecting the callback option, along with your phone number, and a Game Master will give you a call back! Forums Technical Support Mac Technical Support Customer Support Forum UI and Macro Forum Social Media (For Breaking News, Service Outages or Game Interruption info) BlizzardCS Twitter BlizzardTutorial YouTube **Note**Some cases may still require you to submit a support ticket or otherwise contact Support directlyRoraks5 Jan 10, 2014
Nov 12, 2013 Recruit a Friend - Promotional Information Hey folks, With the newly re-released Recruit a Friend promotion we've seen a lot of folks interested in the upgraded program. If you have questions, many of them may be answered in the available Support Articles and Blog. Please make sure that you have reviewed them prior to creating a post. :) Recruit a Friend Program Blog Recruit a Friend In-Game Bonuses WoW Recruit a Friend Link Problems No Rewards from Recruit a Friend Recruit a Friend Video Not sure if you are linked? You should be able to check one of two ways. Summon Friend: Invite your friend to a group. Select and right click on their character portrait and you should see the option to summon them. This will only work for characters on the same realm, of the same faction, and who are under level 90. Experience bonus: While grouped, you can check to see if you are receiving the experience bonus by looking in the combat log after you kill a mob. You should see (You gain X experience (Y exp Refer-A-Friend bonus). Characters must be grouped, within 100 yards of one another and the mob killed cannot be considered trivial to either of you (trivial is usually considered gray or more than 4 levels below you). Note: If you have confirmed that you are not receiving the in-game benefits make sure to have both accounts (the Veteran and Recruit) log out completely (of the game and of the Battle.net Desktop app if you are using that). Wait about 5-10 minutes before logging back in. You can also try creating and deleting a new character and/or try changing your password. That can force the account to update and may help resolve the issue. Rewards: Mount/Pet and Game Time rewards will be available 7 days after the recruited account adds the qualifying game time. Known Issues:Vrakthris0 Nov 12, 2013
Apr 25, 2013 Multiple Security Locks? Try this! We've been receiving reports from players who have been experiencing repeated account locks due to "suspicious activity" and we wanted to provide what steps we could to help get you back in the game and/or access the WoW Remote app. Generally, if our systems detect a change in your normal access pattern (i.e. how you connect to the game and services), it may temporarily lock the account and require you to reset your password. This password reset provides a simple verification that validates the play session and allows you to access the account and game. Some players who are using the mobile app have recently been getting locked out even after the session validation/password reset. If you are experiencing this issue, please follow these steps: 1. Make note of the platform (game or mobile) where you received the lockout message. 2. You have two options to unlock the account. a. The first is if you attempt to log into the account, you may be directed to a security check page. There you'll be able to enter a security code sent to the registered email address for your account or answer your security question. b. The second is if you click on "Can't log in?" and select the My Battle.net account is locked option. There you will be prompted to enter your account name and then to answer your security question or supply a game key from your Blizzard retail box. 3. With both methods you'll be sent a code to the registered email address on the account. Entering that code verifies your access and unlocks the account. 4. When logging in after unlocking the account, log in using the same device that you encountered the lock on. This will ensure that your device is authenticated, and reduce or eliminate the chance of being locked from this device again. If you experience frequent lockouts otherwise not associated with this specific situation we highly recommend using one of our additional options for account management and security. The SMS Protect feature is available to those with a standard cell phone in a supported country with a data plan. This feature is available for free (standard text messaging fees would apply) and allows you to manage your security options for the account. Specifically it will send a code to your phone that you can enter on the site and unlock the account instead of resetting the password. Note - if you experience issues when clicking on the Add SMS Protect button on that page, you can still apply SMS Protect, by logging into your account and choosing the security settings. To find those options, choose 'Account' from near the top of the page. There in the middle of the account screen you will see options for adding SMS Protect and the Authenticator. We also have available the Battle.net Authenticator. This comes as a mobile app which is available for free as well as a physical device which is available through the Blizzard Store. This security option is taken into consideration by our systems and while it may not eliminate all lock outs, it can greatly reduce them. If you need additional support with a locked account, you may use our live chat feature or open a support ticket. Chat (Hours may vary) Contact Blizzard Support ► Battle.net ► I can't log in ► Account locked and needs to be unlocked ►Live Chat ► Support Ticket Contact Blizzard Support► Battle.net ► Can't log in ► Account locked and needs to be unlocked ►Submit a TicketVrakthris0 Apr 25, 2013
Jul 25, 2012 Payment & Purchase Tips! If you are experiencing difficulties upgrading your account, or completing a character service, please follow these tips: Payment Option/Billing Profile A Billing Profile is required in order to successfully place most Character Services requests and Online Store purchases. 1. Log on to Account Management 2. Click on Settings and select My Payment Options 3. Click on Add a Payment Method 4. Add all the required information and click Save Payment Method when you are done 5. Success! You are finished adding a Billing Profile Multiple Billing Profiles and Primary Payment Method If you have multiple Billing Profiles on your account, make sure that the card you are using to make the purchase is set as the 'Primary Payment Method'. 1. Log on to Account Management 2. Click on Settings and select My Payment Options 3. Look for the card you wish to use and click on ‘Make this my primary payment method’ Credit Card Payment Assistance/Invalid Credit Card Errors If you are encountering credit card errors and have already added a Billing Profile, please verify that all the information is entered as it appears on the card. This includes: Card holder’s Full Name Full Card Number Expiration Date Billing Address Verification Code Additional troubleshooting steps can be found in our Common Credit Card Payment Issues page. **Note** For security purposes, please DO NOT post any of the above information on the forums. Should you continue to experience any payment related issues and you have already talked to your financial institution, please contact our billing and account services team directly.Roraks0 Jul 25, 2012
Nov 2, 2010 Account Recovery Form Items missing? Characters transferred to realms you haven't even heard of? Being asked for an authentication code even though you don't have an Authenticator? If any of these questions match the ones you're asking yourself right now, your account might be compromised. Now, don't panic. Blizzard Entertainment's Customer Service teams are here to help you. There is no need to create a trial account to be able to submit an in-game petition, nor are you required to have a friend submit one on your behalf. To restore access to your account as quickly as possible, please visit our Account Recovery page and be prepared to verify your account information. With the introduction of our new Account Recovery Process, you should no longer be required to try calling or e-mailing our Billing & Account Services department to remove an authenticator that may have been placed on your account without your authorization. All you will need to do is fill out our Account Recovery Form. How does it work? Consider this your “One-Stop Shop” for reporting a compromised account. We'll ask you a series of questions that only you should know the answers to. After we are confident that you are who you say you are, our automated recovery process will take over and attempt to restore your access to the Battle.net account as soon as possible. This aspect of the account recovery process is similar to the password retrieval system, as it will send a password reset email to your account’s registered email address. In addition to the password reset email, a Battle.net service ticket (similar to a petition) will also be automatically opened on your behalf to have an investigation initiated. While you will be unable to view this ticket when logged into the game, you should, however, receive a message your e-mail address containing your ticket number and other information. Rest assured, a dedicated support representative will review your ticket and work to assist you in every way possible. What do I do after I fill out the Webform? Check your e-mail account for two e-mail messages: one to reset your password and one containing your service ticket information. Consider adding a Battle.net Authenticator to protect the account. Take a deep breath... Our customer service team will do the rest.Auryk1 Nov 2, 2010
Mar 3, 2015 Spotlight on: Harassment While adventuring through Azeroth and surrounding lands you will encounter a myriad of other players. They could be out questing, exploring a dungeon, trying to smash the opposition in a Battleground, defeat a raid boss or simply be hanging out in town. The one truth about an online game is that you will likely be engaging in conversation with these other players to one degree or another. Some communication will be helpful, adding to your experience in a positive way, other contact may not be so rewarding. With so many diverse people throughout the game you will encounter folks who share your views and who you may get along with, and others you do not. The bottom line is we are here to have fun, and bad behavior tends to contribute to a negative environment that few would actually enjoy spending their time in. It is for this reason that we are constantly looking for new ways to help protect the environment that you play in and find ways to address those negative disruptions. First, we ask that everyone review our Support Article on In-Game and Forum Conduct. These are the basics that govern our harassment policies and give a good overview of what areas our Game Master staff will be able to intervene, though it is not a full list or cover every eventuality. So, what should you do if you feel you are being harassed? We have tools in game the allow you to report other players for several different policy violations. They are Language, Spamming, Cheating and Name. More on those can be found in here. If someone is using inappropriate language or subject matter it is important to report this through the Right Click Report option to report it. You’ll do this by: Right clicking on the offending player name in chat. Choose Report Player For: Language In the event that the person or persons continue to contact you, you’ll want to place them on ignore (which will be covered below). If someone circumvents the ignore option, either by logging onto a different account or having others contact you on their behalf to continue the behavior, that may be considered Ongoing Harassment. Ongoing Harassment As we said before you are likely to encounter those that you may not get along with or otherwise wish to interact with and for the most part our Game Master’s will be unable to intervene in normal social interactions. However, ongoing harassment has a special set of circumstances which usually involves the offending person needing to circumvent your ability to place them on ignore and stop communication. In such situations you would need to submit a ticket. You can do so in-game by opening up the main menu (ESC key by default) and clicking on “Help”. At the bottom of the list select “Open a Ticket”. You’ll then select from the available dropdown options: Gameplay > Report another Player > “I want to report ongoing harassment”. Click continue and then Submit a Ticket. Fill in the reported character name and realm and the approximate time frame this happened. In the description provide any details that may be relevant. It is important to establish a history when it comes to this type of harassment so be sure to place the character on ignore, do not engage or argue with them and submit a report. Our staff will take it from there. Could I just report them on the forums? No, this is not an appropriate place for such reports and could be considered harassment itself. We do not allow what is considered “naming and shaming” and any such threads are likely to be edited or deleted. No investigations will be initiated as the result of a forum post and could result in the temporary loss of forum posting privileges. What will happen to the player once I have reported them? The Blizzard representative in charge of your case will thoroughly investigate the chat-logs and judge whether further action is required and what action that should be based upon our policies and internal procedures. This action can range from a simple verbal warning all the way up to complete account closure depending on the severity of the case and the player’s previous account history. Most on our penalty system can be found here. Will I be informed of the action taken? No. Due to the privacy associated with these investigations, we will be unable to release details regarding an investigation's findings, actions taken, or its final outcome. Additionally, you should be aware that, depending on the circumstances, any action taken on a player’s account may not happen right away; it would be unwise to assume that nothing is being done.Vrakthris1 Mar 3, 2015
1d Missing characters after transfer Just a quick note on this folks - this continues to be a thing for some. If you've done a transfer and it looks 'done' - but the character isn't on your new realm, creating a new character on that realm should force your list to refresh. Something they are continuing to look into. Thanks!Orlyia3 1d
Jun 13 Legion - Patch 7.2.5 - Info & Known Issues Patch 7.2.5 is live! Here are some of this patches features: The Death of Chromie: Time to Act Tome of Sargeras: Raid Preview & Schedule Class Mounts Legion PvP Season 3 Ending List of content and features available in the new expansion and first couple patches. World of Warcraft: Legion World of Warcraft: Legion 7.1 - Return to Karazhan World of Warcraft: Legion 7.1.5 World of Warcraft: Legion 7.2 For those just returning or who otherwise need to be caught up we have various blogs and videos available to update you on the next content available and upcoming for this patch for Legion's launch. Legion Pre-Expansion Patch Survival Guide video Legion Patch 7.1 - Return to Karazhan Survival Guide video Patch 7.1.5 - Survival Guide Patch 7.2: The Tomb of Sargeras (Including Patch Preview and Survival Guide video) Patch 7.2.5: Survival Guide Legion Pre-Expansion Patch Notes Legion 7.1 Patch Notes Legion 7.1.5 Patch Notes Legion 7.2 Patch Notes Legion 7.2.5 Patch Notes As with any major patch it is important to make sure that if you use addons that they have been updated. It may be a good idea to reset your UI to default to make sure that the old files aren't causing any issues. Resetting your User Interface Helpful links for various tech issues: Installation and Patching Troubleshooting World of Warcraft Disconnection Problems World of Warcraft Latency Problems World of Warcraft Performance Troubleshooting World of Warcraft Lockups and Crash Errors Error 134 When Launching WoWVrakthris2 Jun 13
55s Chromie Regeneration Moved this from bug report since I was told I won't get a response there (and I don't use twitter) In the Chromie scenario one of the talents is called Rapid Recovery which "turns Chromie into a healer". One of the abilities she gains is Regeneration: Allies within 10 yards restore 1% of their maximum health every 3 sec. This debuff frequently permanently falls off of Chromie preventing her from benefiting from the much needed healing and making the scenario absurdly hard since she will simply die slowly without any healing. I just tested it again, got pretty close even so it was extremely frustrating. It seems like Chromie loses the debuff once she goes through one of the chronoportals and then never gets it back, but I am not sure. I was able to do all four of the dragon shrines without issue, but as soon as I went into a chronoportal she started dying and not healing with no debuff. It's really just extremely frustrating. I can't imagine that this is working as intended.Gärithos4 55s
11m Instance not found I'm trying to get to my pally class hall from the portal in dalaran and it keeps aborting and saying instance not found. I've relogged and still cant get in thereNaive0 11m
25m What are the options to play on EU realms i work nights in the states and EU raid times just seem to fit me better i tryed looking for a daytime guild on US. But i think id have a lot more options on EU realms. I do have an eu account but not upgraded to legion. Would it ever be possible to play eu with an active us account or paying for legion again and subbing eu version be the only option.Klockworq3 25m
27m For the love of god... Please either stop putting me with NA/LA players in BG's or have an option so I can only play with people in Oceanic, I'm sick to death of standing behind someone and preparing to cheapshot and it saying "You're too far away" when I'm right behind them. This wasn't a problem previous expansions when Oceanic servers were released but I've come back and it seem's to be again? I'm annoyedSneaa0 27m
33m Guild leader dethrone help I am the original creator and GM of the guild this character is currently in. I took a hiatus at the end of MoP and passed leadership to a friend and after returning, realized the guy I made leader no longer plays. I have been playing alts on another server but an now going to level this toon. The current GM has been offline for over a year and to my knowledge, he no longer plays any of his characters so his account it likely not active. I read the help section on the guild leader dethrone option, but it says to complete it, you must be rank 1,2 or 3. This toon was an alt of like rank 4 if I'm not mistaken. Is there any way to get my guild back?Schichiroji2 33m
2h Trading Post 3 not giving Rep Bonus? Hi Guys - I just opened a ticket for this. I went and got my level 3 Trading post so I could grind rep a little faster on this character. Bought plans, upgraded, finalized plot. It is definitely a fully functioning Level 3 trading post. However, when I turn in quests in Draenor I am not getting the reputation buff. Is anyone else experiencing this issue? How can I get it resolved? I'm practically starting from scratch on this character in Draenor so the rep boost would be super helpful. Thanks in advance.Autumnwolf5 2h
3h Companion App not connecting Companion App stuck on connecting anyone else having this problem?Anomollee50 3h
6h Writhing Essence missing So i am missing some writhing essences from my daily emissary today. I first noticed something was off when i went to do my daily heroic for the 5 essences and it didn't show 5 as a reward, but it did show i didn't do my daily. So i went to do my emissary while i looked into it. I did the emissary and opened the crate and no essences.... So i went to the blacksmith dude and accept the quest. As soon as i did that my daily heroic now showed 5 essences as a reward. So it looks like when blizz changed the essences to a currency they somehow made it so you HAVE to have the quest accepted and in your quest log to earn this. From the blue posts and twitter they said you would not need the quest to earn these so after my last upgrade i didn't accept the quest.. Is there anyway of me getting my essences from my emissary today?Barbman3 6h
7h [CS Lounge] When the Stars Align... ...then someday we'll reach post limit and ascend into infinity. For now, though, I'm passing out free milkshakes. And hopefully getting more sleep.Jodariel415 7h
7h HALP I dont know what server this character is on :(Warnell2 7h
8h Empowering Third Artifact Hello. I did all the quests to unlock the new traits for both my arms and fury, except for when it came to my prot spec. I completed the quest but it will not let me unlock it.Vgs3 8h
9h Writhing Essences and Weekly Cache Hi folks. (originally posted in Bug Forum) So, my housemate and I looted our Class Hall Weekly Caches within a few seconds of each other. It was on the day of reset but not within that window where there was a known bug of people not receiving their item. I received the Writhing Essences, he didn't. He did however receive the quest item to kickstart the chain to upgrade a legendary. One of his 2 x toons that experienced this issue is currently sitting on 12/50 for the questline. Now we've got a GM telling him that he's looted it and he's not eligible for getting anymore because he has them. But how can he have them if he's only sitting on 12/50 and yet to complete the questline to upgrade a legendary to 970? He's not even 20/50 .... He's attempted to explain this multiple times and the only information he receives is that 'according to the system, you looted it so you aren't eligible'. Any ideas on how to have this resolved as three tickets later there's still been no positive outcome. Thank you.Moofs4 9h
10h TradeSkillMaster Legality question Hello all! I recently started using the addon "TradeSkillMaster" and i've come across the TradeSkillMaster App and I was wondering if it would be okay to use even though it is an .exe program and the usual guidelines say not to use .exe. As far as I can tell, it doesn't interact with the game at all, it just acts as an interface between TSM_AuctionDB and the addon. I just want to ensure I wont get banned. -Discription from TSM's website - "Once setup, the TSM Desktop Application will ensure your TSM_AuctionDB prices are always up-to-date without requiring any input or monitoring from you. TSM_AuctionDB data is downloaded directly from TSM's servers which are constantly processing new data from Blizzard. It also provides access to extra prices within TSM_AuctionDB such as region versions of the market value and minimum buyout price, historical price (per-realm and region), and a region average sale price." Thanks for your time!Mindbends5 10h
11h Mark of honor rewards for world PVP quests Since the 7.2.5 pitch day, my server hasn't had one world pvp quest rewarding marks of honor. I've been checking the comapanion app pretty much on the hour except for when I sleep. Is there a reason for that?Janssen6 11h
12h World quests not showing up For some reason on my 110 hunter I don't see many (if any) world quests on the map. This is a character I went probably a couple weeks without doing a WQ, so it's not like I've been completing them and run out. They just don't show up. Like right now I have 2 available in Suramar, 1 in Broken shore, 3 in Azsuna, 0 in Valshara, 1 in Highmountain, and 2 in Stormheim. And I hadn't done any in probably a good two weeks. Is there something I need to do to make them start showing up again? I feel like I'm bugged. Yesterday I only had 1 emissary available (haven't completed any about two weeks), which was in Val'sharah. But there was only 1 or maybe 2 quests available there. So I did them, got the two green checkmarks. Went to bed, got up today and now that Val'sharah emissary is gone, replaced with a Nightfallen one (which I can't complete because there's only 2 WQs there for me), and then two greyed out ones. Anyone experience this kind of issue? All my other 110s I have no problems with.Drokk1 12h
12h New player starting My little brother is wanting to play wow so i thought i would buy it for him for his birthday on Tuesday...i am wanting to buy it for him today so just thought i would come on here and hopefully get couple questions answered I know he is going to love wow so is there anything i can do to set up so he can only play for few hours a day? [cause he also has school he needs to focus on] Do i need to buy him game time plus all the games? What level will he be able to go to?Cayia6 12h
12h seeds of life im on the seeds of life quest how do i catch a falling leaf when i click on them nothing happens and they dissapearNinabuck1 12h
12h Cant continue Legionfall Campaign Sent this alt the artifact research for level 40 artifact knowledge, I now cannot continue the legionfall campaign since I dont have the quest for AK 26 available to me... what do I do? I have no other quests available at Deliverance PointMaevra4 12h
12h STV fishing tourney I've been trying to get the heirloom ring from the stranglethorn fishing tournament since I came back to WoW in march but.. Its been broken or gone since earlier this month. It still seems broken. At 2pm realm time it did not spawn. 324 realm time it spawned. And did not state it had started. By the time I went out to get fishing it had declared a winner. It's not in the calender anymore and been hard to find out information on what's the deal with it. If someone else knows more or a link for help in the stv tourney after the June 6th "hotfix" would be greatly appreciated. ThanksKhaøs0 12h
13h Lalathin won't stop Screeching! *sadness* Dear Blizz, can you PLeaSe Help? Lalathin, the new Feathermane pet that my Hunter Main just tamed, is Very Upset. I guess she doesn't like it that she was taken away from Elisande? I was Absolutely Thrilled to have the opportunity to tame such a beautiful pet, but within less than a minute after taming her I realized something was very wrong with Lalathin! She will not stop Screeching & Crying & Flailing about!!! The way she acts is the way a mount acts when you have flown up to an altitude that they don't like. Extremely Upset. And I just LOVE my pets, so it upsets me when they start crying like Lalathin does! Also her run animation is very spastic looking, and she looks almost absurd when she runs, flapping crazily. It seems like the old style hippogryphs have that same run animation when you tame them. Now the new feathermanes, like Netherbeak for instance, have a GoRGeouS looking run animation. They are SO Graceful, and just Beautiful to watch...their movement is so fluid. Blizz you did a stunning job with these new feathermanes! I wish that Lalathin would act like my Corrupted Hippogryph mount, who acts very calm and runs with a normal looking pace, on the ground. I remember back when the Hippogryph mounts did not used to be able to land, and I was SO Happy and Grateful when y'all fixed the Hippogryph mounts so that they would land and just stand there calmly. Thank You!!! Anyway, Thanks So Much for listening!!! Y'all do SuCH an InCReDiBLe job with this game! I never fail to be Totally Amazed with all the Creative things y'all come up with!! Y'all are Truly Talented!!! Thanks for making such a Terrifically Fun game for us to play!!! <3Violleta1 13h
11h Stupid long load bars I am still suffering from these extreme long load bars. 5+ minutes for dalaran? No addons on lowest settings on a 170 up and down connection with TWO quite high end machines.. this is ridiculous and I'm past the point of being upset at this. It WAS fine for a short while then all of a sudden crapped out. I pay my dues each month, have been for a decade. And yet all of this. Please help before I just uninstall and you loose another sub in your already faltering playerbase.Serithal12 11h
15h Cannot be invited to guild I am not in a guild and do not have invites blocked. I was just invited to a guild a few days ago, joined, and then left the guild bc I didn't really like it. Definitely am no longer in it. Every time this person tries to invite me it says I "Spacetowel-Kel'Thuzad cannot be found" according to the guild owner. Any reason it would be doing this?Daffynewt3 15h
15h zanzils formulation how do i get to the place to get zanzils formulation i made it as far as a cave but it was a dead endNinabuck1 15h
15h WoW Token Unavailable? Is the wow token turned off for the moment? Option to buy is not showing up in the store.Avialla2 15h
15h high priestess jeklik how do i destroy her body and zarzil keeps moving her around i cant kill him because he keeps moving around moving her body i tried clicking the icon beside the quest and nothing happensNinabuck1 15h
15h Lilian Voss has Fan of Knives And she's Subtlety not Assassination, which is the only Specialization that still has it. OK like the ability to turn on/off the constant by my side feature, but..... Fan of Knives every attack? Why the Fan of Knives Blizzard, whats with that. She's more like a warrior running in and whacking away.Sempre2 15h
16h Not get quest credit For the broken shore 12 quest thing "Self Fulfilling Prophecy. I got 4 and it stopped I'm not in a raid or anything like that. it gave me credit for the first thing today and 1 yesterday. I tried to fill out an in game ticket but it told me to go to wowheadPandatoofat9 16h
16h fixed it! Since yesterday afternoon, my gf can't login into battlenet and is unable to contact support. She enters email, password and authenticator code but it keeps telling her it is invalid! She can't get a reach of the support at all, how is she going to login?Lillïth3 16h
16h Unable to Restore Artifact Relic I recently got an upgrade for one of my artifact relics, however, I accidentally replaced the wrong one. I logged completely off and tried to restore it, however, the relic does not show up on the list. I think this should be something that is available considering that there is no confirmation on when you are deleting relics.Notdeadamliv2 16h
17h Kill Boss, no raid loot from Blizzard CS. "Hi there Phayton, Game Master [removed], here to help! Nice to meet you. :) I hear that you still haven't gotten loot from Desolate Host although you went back in on a fresh Heroic clear. :( That's definitely no fun. Let's take a look here. Each character is eligible to loot each boss once per difficulty. In your case, the boss bugged on the first kill, which still locked you and your group to that boss for the week. While we provided a list of loot from the Kil'jaeden kill, we're unale to assist with the loot from the Desloate Host. I get this is upsetting as it's new content and possible gear upgrades. Thanks again for taking the time to contact me. May all your adventures be epic!" My guild and I cleared Heroic ToS this week. Two of the bosses bug out their loot and give us nothing. Kil'Jaedan & Desolate Host. So far the GM's have agreed to give us our loot for KJ. Recap, due to the problems with the lockout showing a cleared instance, we got an alt in a totally fresh lockout, went back in and rekilled everything up to Desolate Host so the main raid team could get their deserved gear, but to our dismay the boss does not give us any loot. I do not understand how clearing a boss, legitimately and then not receiving anything is an acceptable response. We defeated the boss, due to bugs, we re-defeated the boss and now we, as a guild, are being told we are getting nothing. These types of actions and/or responses are unacceptable and other players should be made aware and beware. Why would anyone at Blizzard feel this is acceptable? This is like going to work and at the end of the day your paycheck doesn't get printed so you get told by your boss you're not getting paid. Also, I would like to emphasize that my team is not asking for favors or freebies. The raid is bugged, as a result of no fault of the player, and we are simply trying to rectify the situation. PS.This is another example of the grumbling that is already in the raiding community that you just do not care about raiders despite all the devotion we have had towards Blizzard over the many years. Lastly, thank you for your attention regarding this matter, have a nice day, and I hope the GM's will reconsider their response for our Guild as well as the numerous other guilds/players I know that are in the same situation.Phayton23 17h
18h Gamemode Mixing I'm sure this has been discussed ad nauseam, and since it continues to happen I assume that Blizzard has decided they don't care and will continue to do it. However I still feel that I need to register a complaint. PvE players should not "have" to do PvP to be able to enjoy the game to the fullest. I hate PvP. I am bad at PvP. I have no interest in getting good at PvP. I do not play the game to PvP. Locking Writhing Essences behind PvP should just not happen. Likewise PvP players should not be required to PvE to get Writhing Essences. Why can you not just make PvP and PvE Writhing Essences exclusive to each other? I'm not interested in starting a discussion. I realize I am not required to PvP to get essences, but hey I want to be able to PvE optimally which means getting enough essences to upgrade my best two legendaries week one. Hopefully the recent feedback from the community related to developer communication means that the developers read the forums more often, and hopefully this complaint will not fall on deaf ears.Naeblis1 18h
18h Unable to buy Seal of Broken Fate Hi, My warlock main was able to buy a Seal of Broken fate from Archmage Lan'dalock, but he doesn't offer the ability to turn in anything for my hunter. Is there a cap on how many you can get from him per week? I don't remember buying very many. I have 0/6 seals right now. I also turned Atlas loot off, my only addon and I shut down and reopened the game.Excelian2 18h
19h DK Class Mount Quest Bugged, Can't Complete My class mount quest encountered a bug where I could not interact with the book within the Ruby Sanctum. Like other bugs I've encountered, I abandoned the quest in hopes of just starting over. I have been to every point thus far, and I cannot restart the quest, it is completely gone. How do I fix this?Chromalisk4 19h
19h guild trying to create a guild but when u ask for signature it don't put invite in others bag, want to know why?Nedemine6 19h
21h Buyer Beware you too could find your account arbitrarily accessed by a blizzard "GM", leading to theft of identity and payment information: Thrynaine Hope you're doing well today. Thanks for following up with us, and sorry to hear the Overwatch chat features are giving you some trouble. I hopped on the account to do a bit of testing and it looks like everything was working correctly. While silenced the account will only be able to whisper friends, which I was able to do without any issue. Perhaps you're trying to whisper other players that aren't on your friend list? This wouldn't be possible while silenced. You can see the silence restrictions here: https://us.battle.net/support/en/article/7571 I hope this clears everything up, and I hope you take care.Queldorian8 21h
20h world freezing Now,I don't mean everything freeze, nope. What happens is that every time i get on the entire world freezes, i'm able to move but everything else just ether stands still even if they're hostile npcs and i walk through them or are running in place,it's getting annoying. Now i have done everything that i can to make it stop and even turned the settings as low as possible and it's not the computer i checked that too,if you could be serious and not try to troll this forum that would be nice.Scherbeh3 20h
22h Legion Companion App not working Companion App getting stuck on the connecting screen ,, eyeball just rotating.. Not working on my iPhone or IPad.. tried connecting WiFi and cellular and doesn't make a difference will not connect either way.Lelistrae2 22h
22h lost Legionfall war supplies I got a quest back in my order hall for 500 war supplies. Oddly enough, the number was in red. They are GONE. All 500 of them. Days of having my champions unable to do other quests, lost ap, nethershards, ap, gold, AP. Wasted. I remember in Draenor when you went over order resources, it went all the way up to the cap and whatever went over was lost. What happened here? Am I going to be able to get those lost supplies back?Komorebi6 22h
23h Quest not working cant complete Twilight shores quest when I go to the question mark on the pair nothing's there and the fallen lion quest not working there was not talking just gave him the other and nothing has happenedDusktodawn2 23h
23h arcane weapon cant get the arcane weapon, think I deleted the quest that gives it . if so help need it backTiefoid1 23h
1d Transfer Aborted: Instance not found I've been getting this error on my Druid but not my other toons when I try to enter my daily heroic. I just want my essences ;_;Deshibear0 1d