Customer Support

Oct 13 CROWDS on Twitter - Episode IV: A New Season Following the success of this community-based support initiative, we've decided to kick off another season leading up into BlizzCon at the start of November. Like last time, players will have a chance to sign up for CROWDS, an Android-based mobile app tied to our Twitter channels, enabling them to see and respond to questions and calls for help from fellow members of the community. Just like with our technical and customer support forums, our goal is to provide a platform for exchanging additional advice, which should be particularly helpful for players experiencing problems outside the business hours of our social media teams. Regardless of whether you're a veteran helper or are just now considering to join the ranks, we'd love to see you contribute to our Twitter channels! Like last time, there will be prizes for the best helpers. Helping other players can feel rewarding on its own, but if you manage to shine, you may also be eligible for a free BlizzCon Virtual Ticket, delivered just in time to enjoy live coverage from all stages, on-demand replays and epic bonus loot for our games! If you have already purchased your Virtual Ticket, or would rather receive something else rather than watching BlizzCon (b-but ... it's going to be awesome! we promise! D:), you may also be eligible to choose from one of the following: Hearthstone: Card Packs (x7) Heroes of the Storm: Loot Chests (x12) Overwatch: Loot Boxes (x11) StarCraft II: Nova Covert Ops Mission Pack StarCraft II: Co-op Commanders (pick any 2 and/or share with a friend) StarCraft II: Announcers (pick any 2 and/or share with a friend) For details on CROWDS and how to use the app, be sure to check out our support site article. NOTE: Please be aware that using protected Tweets may prevent others from viewing your responses, disqualifying you from participation. Be sure to set your Tweets to public in order to remain visible and eligible for potential rewards!Harlsoco0 Oct 13
Nov 3, 2010 Welcome to the Customer Support Forum! The Customer Support forum cultivates a beneficial relationship between our support departments and player community by providing a friendly environment where players can exchange information, access self-help resources, discuss in-game issues, and receive meaningful guidance through personal and fun interactions with Blizzard representatives. The representatives who staff this forum are dedicated to providing our players with the information and resources necessary to help ensure in-game experiences are as [EPIC] as possible. As part of this effort, visitors of this forum can expect to find a host of information pertaining to in-game and account issues, including (but not limited to): Account Security and Compromise Recovery Account and Character Services Customer Service Interactions Notable Customer Service Policy Changes Players are encouraged to ask questions, share advice, provide feedback and participate in on-going discussions on the Customer Support forum. Accordingly, it is of utmost importance that all players treat each other with respect and courtesy. For more information, please review the Forum Code of Conduct and the Forum Guidelines below. As a reminder, the Customer Support forum is not an alternative to the email, telephone, or in-game petition queues. To request assistance, please contact our customer service staff directly. (Contact Blizzard Support ) We hope you enjoy your time here on the Customer Support forum. Have fun!Khromuk4 Nov 3, 2010
Jan 10, 2014 Support Contact Channels If you are looking for support on a particular aspect of the game, please use the following list to find the right location for assistance. 1. Account & Technical Services, Game Masters , Web Chat, Forums, Social Media 2. Bugs, Suggestions, Cheats 3. Reporting a Post/Feedback 4. BlizzardCS Twitter 5. BlizzardTutorial Youtube Account Services & Technical Services Start Here: Get Help Game Masters Support Hours: 24 hours a day, 7 days a week Start Here: Get Help **Note** Patch 5.3 introduced in-game tools that allows you to access the support site and submit a ticket. Live Chat When browsing through the Support Site or when going through the Support Ticket submission entries, you may be presented with a Live Chat option. This option will allow you to interact with a Customer Support representative via a chat window who will assist you with your issue. Callback Support Instead of calling a number (and potentially waiting on hold) for support, you’ll use the Blizzard Support Site to set up a callback. Just enter information about your issue after selecting the callback option, along with your phone number, and a Game Master will give you a call back! Forums Technical Support Mac Technical Support Customer Support Forum UI and Macro Forum Social Media (For Breaking News, Service Outages or Game Interruption info) BlizzardCS Twitter BlizzardTutorial YouTube **Note**Some cases may still require you to submit a support ticket or otherwise contact Support directlyRoraks5 Jan 10, 2014
Nov 12, 2013 Recruit a Friend - Promotional Information Hey folks, With the newly re-released Recruit a Friend promotion we've seen a lot of folks interested in the upgraded program. If you have questions, many of them may be answered in the available Support Articles and Blog. Please make sure that you have reviewed them prior to creating a post. :) Recruit a Friend Program Blog Recruit a Friend In-Game Bonuses WoW Recruit a Friend Link Problems No Rewards from Recruit a Friend Recruit a Friend Video Not sure if you are linked? You should be able to check one of two ways. Summon Friend: Invite your friend to a group. Select and right click on their character portrait and you should see the option to summon them. This will only work for characters on the same realm, of the same faction, and who are under level 90. Experience bonus: While grouped, you can check to see if you are receiving the experience bonus by looking in the combat log after you kill a mob. You should see (You gain X experience (Y exp Refer-A-Friend bonus). Characters must be grouped, within 100 yards of one another and the mob killed cannot be considered trivial to either of you (trivial is usually considered gray or more than 4 levels below you). Note: If you have confirmed that you are not receiving the in-game benefits make sure to have both accounts (the Veteran and Recruit) log out completely (of the game and of the Desktop app if you are using that). Wait about 5-10 minutes before logging back in. You can also try creating and deleting a new character and/or try changing your password. That can force the account to update and may help resolve the issue. Rewards: Mount/Pet and Game Time rewards will be available 7 days after the recruited account adds the qualifying game time. Known Issues:Vrakthris0 Nov 12, 2013
Apr 25, 2013 Multiple Security Locks? Try this! We've been receiving reports from players who have been experiencing repeated account locks due to "suspicious activity" and we wanted to provide what steps we could to help get you back in the game and/or access the WoW Remote app. Generally, if our systems detect a change in your normal access pattern (i.e. how you connect to the game and services), it may temporarily lock the account and require you to reset your password. This password reset provides a simple verification that validates the play session and allows you to access the account and game. Some players who are using the mobile app have recently been getting locked out even after the session validation/password reset. If you are experiencing this issue, please follow these steps: 1. Make note of the platform (game or mobile) where you received the lockout message. 2. You have two options to unlock the account. a. The first is if you attempt to log into the account, you may be directed to a security check page. There you'll be able to enter a security code sent to the registered email address for your account or answer your security question. b. The second is if you click on "Can't log in?" and select the My account is locked option. There you will be prompted to enter your account name and then to answer your security question or supply a game key from your Blizzard retail box. 3. With both methods you'll be sent a code to the registered email address on the account. Entering that code verifies your access and unlocks the account. 4. When logging in after unlocking the account, log in using the same device that you encountered the lock on. This will ensure that your device is authenticated, and reduce or eliminate the chance of being locked from this device again. If you experience frequent lockouts otherwise not associated with this specific situation we highly recommend using one of our additional options for account management and security. The SMS Protect feature is available to those with a standard cell phone in a supported country with a data plan. This feature is available for free (standard text messaging fees would apply) and allows you to manage your security options for the account. Specifically it will send a code to your phone that you can enter on the site and unlock the account instead of resetting the password. Note - if you experience issues when clicking on the Add SMS Protect button on that page, you can still apply SMS Protect, by logging into your account and choosing the security settings. To find those options, choose 'Account' from near the top of the page. There in the middle of the account screen you will see options for adding SMS Protect and the Authenticator. We also have available the Authenticator. This comes as a mobile app which is available for free as well as a physical device which is available through the Blizzard Store. This security option is taken into consideration by our systems and while it may not eliminate all lock outs, it can greatly reduce them. If you need additional support with a locked account, you may use our live chat feature or open a support ticket. Chat (Hours may vary) Contact Blizzard Support ► ► I can't log in ► Account locked and needs to be unlocked ►Live Chat ► Support Ticket Contact Blizzard Support► ► Can't log in ► Account locked and needs to be unlocked ►Submit a TicketVrakthris0 Apr 25, 2013
Jul 25, 2012 Payment & Purchase Tips! If you are experiencing difficulties upgrading your account, or completing a character service, please follow these tips: Payment Option/Billing Profile A Billing Profile is required in order to successfully place most Character Services requests and Online Store purchases. 1. Log on to Account Management 2. Click on Settings and select My Payment Options 3. Click on Add a Payment Method 4. Add all the required information and click Save Payment Method when you are done 5. Success! You are finished adding a Billing Profile Multiple Billing Profiles and Primary Payment Method If you have multiple Billing Profiles on your account, make sure that the card you are using to make the purchase is set as the 'Primary Payment Method'. 1. Log on to Account Management 2. Click on Settings and select My Payment Options 3. Look for the card you wish to use and click on ‘Make this my primary payment method’ Credit Card Payment Assistance/Invalid Credit Card Errors If you are encountering credit card errors and have already added a Billing Profile, please verify that all the information is entered as it appears on the card. This includes: Card holder’s Full Name Full Card Number Expiration Date Billing Address Verification Code Additional troubleshooting steps can be found in our Common Credit Card Payment Issues page. **Note** For security purposes, please DO NOT post any of the above information on the forums. Should you continue to experience any payment related issues and you have already talked to your financial institution, please contact our billing and account services team directly.Roraks0 Jul 25, 2012
Nov 2, 2010 Account Recovery Form Items missing? Characters transferred to realms you haven't even heard of? Being asked for an authentication code even though you don't have an Authenticator? If any of these questions match the ones you're asking yourself right now, your account might be compromised. Now, don't panic. Blizzard Entertainment's Customer Service teams are here to help you. There is no need to create a trial account to be able to submit an in-game petition, nor are you required to have a friend submit one on your behalf. To restore access to your account as quickly as possible, please visit our Account Recovery page and be prepared to verify your account information. With the introduction of our new Account Recovery Process, you should no longer be required to try calling or e-mailing our Billing & Account Services department to remove an authenticator that may have been placed on your account without your authorization. All you will need to do is fill out our Account Recovery Form. How does it work? Consider this your “One-Stop Shop” for reporting a compromised account. We'll ask you a series of questions that only you should know the answers to. After we are confident that you are who you say you are, our automated recovery process will take over and attempt to restore your access to the account as soon as possible. This aspect of the account recovery process is similar to the password retrieval system, as it will send a password reset email to your account’s registered email address. In addition to the password reset email, a service ticket (similar to a petition) will also be automatically opened on your behalf to have an investigation initiated. While you will be unable to view this ticket when logged into the game, you should, however, receive a message your e-mail address containing your ticket number and other information. Rest assured, a dedicated support representative will review your ticket and work to assist you in every way possible. What do I do after I fill out the Webform? Check your e-mail account for two e-mail messages: one to reset your password and one containing your service ticket information. Consider adding a Authenticator to protect the account. Take a deep breath... Our customer service team will do the rest.Auryk1 Nov 2, 2010
Nov 2 Missing characters after transfer Just a quick note on this folks - this continues to be a thing for some. If you've done a transfer and it looks 'done' - but the character isn't on your new realm, creating a new character on that realm should force your list to refresh. Something they are continuing to look into. Thanks!Orlyia22 Nov 2
Oct 23 Legion - Patch 7.3.2 - Info & Known Issues Patch 7.3.2 is Live! This is a minor patch which in additional tuning for Antorus and other bug fixes. Here are some of the features of patch 7.3 - Shadows of Argus: The Campaign for Argus Invasion Points Seat of the Triumvirate: Dungeon Preview Netherlight Crucible New Combat Animations: It's Magic! List of content and features available in the new expansion and first couple patches. World of Warcraft: Legion World of Warcraft: Legion 7.1 - Return to Karazhan World of Warcraft: Legion 7.1.5 World of Warcraft: Legion 7.2 - The Tomb of Sargeras World of Warcraft: Legion 7.2.5 World of Warcraft: Legion 7.3 - Shadows of Argus For those just returning or who otherwise need to be caught up we have various blogs and videos available to update you on the next content available and upcoming for this patch for Legion's launch. Legion Pre-Expansion Patch Survival Guide video Legion Patch 7.1 - Return to Karazhan Survival Guide video Patch 7.1.5 - Survival Guide Patch 7.2: The Tomb of Sargeras (Including Patch Preview and Survival Guide video) Patch 7.2.5: Survival Guide Patch 7.3 - Survival Guide Legion Pre-Expansion Patch Notes Legion 7.1 Patch Notes Legion 7.1.5 Patch Notes Legion 7.2 Patch Notes Legion 7.2.5 Patch Notes Legion 7.3 Patch Notes Legion 7.3.2 Patch Notes As with any patch it is important to make sure that if you use addons that they have been updated. It may be a good idea to reset your UI to default to make sure that the old files aren't causing any issues. Resetting your User Interface Helpful links for various tech issues: Installation and Patching Troubleshooting World of Warcraft Disconnection Problems World of Warcraft Latency Problems World of Warcraft Performance Troubleshooting World of Warcraft Lockups and Crash Errors Error 134 When Launching WoWVrakthris2 Oct 23
Dec 23, 2015 Spotlight On - Guild Management and Security Guilds have come a long way from the days when a "guild bank" was one or more characters who stored all the items gathered and utilized by a guild for leveling and raiding. The introduction of Guild Banks allowed guilds to share resources with one another more easily and gave Guild Leaders more control over their guild. No matter the size of your guild or how many bank tabs you may have purchased, it is important that you guard against those who may take unintended advantage of the permissions given to them. Remember that the Guild Leader has sole control over maintaining the integrity of their guild and guild bank by limiting who is given access to the guild permissions. As a Guild Leader, take some time and go over the permissions you have granted to each rank. By inviting a player to your guild and promoting them to a specific rank, you are granting them certain access and control. For example: If you have promoted a guild member to a rank that is able to invite/kick, they could remove all guild members that were at least one rank below them. How to set up ranks for your Guild How to set up Rank Permissions It is especially important to monitor who has access to the bank. If you give a rank the ability to access all or just some of the bank tabs, they are able to remove whatever item they wish to based on those permissions. How to set up permissions for your Guild Bank It is also important to keep overall account security in mind. If a member of your guild is compromised (hacked), it is likely during that time that any items/gold that the character has access to could be vulnerable. You can help protect your guild bank from such scenarios by requiring any rank that has access to a guild bank tab to have an Authenticator. Blizzard Authenticator FAQ Guild Leaders and members who have invite permissions should be wary of any players claiming to be a guild member’s “alt.” Be sure to take extra precautions before inviting these characters or giving them bank access. Guild members should exercise discretion when joining a guild and when choosing to contribute to the guild bank. Any item or amount of gold deposited into the guild bank may be accessed and removed by anyone with permissions to do so. Once deposited into the guild bank the depositing character holds no ownership over the items/gold. How to keep your Guild Bank secureVrakthris5 Dec 23, 2015
5m [CS Lounge] Insert Witty Title Here Merd's been having problems creating a new i decided to give it a shot.Galyn236 5m
16m Guild Dethronement: Acceptable Injustice I took a break from WoW, decided to get back into the swing of things. Just tonight I log in to see my Guild stolen right from under my nose for this "Guild Dethronement" Policy. I wasn't even gone a year. I know it states 90 days, but this thing was acted upon while I was gone. I had no idea. Now some random dude has my Guild and he's kicked out everyone except for some alts of his. Pretty criminal if you ask me. "Yo, the Manager of that store is gone. Let's steal all the stuff in it without consequences". Far as I can tell, I can't dispute it, and trying to find a normal ticket to file is near impossible these days. I understand the thinking behind it, like getting a Guild name to free up, or to give life to an otherwise dead Guild. But seriously, simple solutions for those are 1: Make your own Guild, be Creative and 2: If your Guild is dead, go find a new one. I've been playing since 2007, I've had this Guild for about over a year, and now it's gone, along with everything I had inside of the Guild Bank. I'm reaching out here on the forums for help, and to discuss this. Any other GM get slam dunked by this system? How do we change this?Frwyen13 16m
43m Wild Imps and Missing Flight Paths So I've been having a lot of issues pop up since I started playing again and I'm kinda getting tired of it. To start with 3 of my toons (my lock, mage, and DK) are missing all flight paths they had pre-WoD ever since Legion came out. Now that alone has more than a little aggravated me. I've tried looking under the support to submit a ticket and...No luck. No where in their system does it help guide me to where I need to go for such an issue, and thus I cant put in a ticket for it. Now today I got excited and wanted to show my gf who is new to WoW the whole thing with Wild Imps for a Demon Warlock....nope. Nothing in the spell book about wild imps even though the lock is lvl99. Shadow bolt wont summon them, no spell to summon them, nothing. I get why CS took away the number, I do, but now would be a nice time to be able to reach out like that. Or at least a 24/7 chat type thing if you cant find what you're looking for under the support tags...Shadowtalker8 43m
2h Cross Realm Zones Please remove cross realm zones. I don't want to play with people from other realms. I want to do my own thing, do my own farming and not worry about some scrub from a different server coming in on my grind and disrupting my game play. At no point in the years I have, off and on, played this game, cross realm zones have never, NEVER EVER, been a positive experience for me. How many people do you need to sign a petition to remove cross realm zones from the game design?Fempewpew2 2h
3h Guild Recruitment System The Guild Recruiting system is a great idea; however, since its inception into the game, I have yet to be able to invite or send a message to characters interested in joining. Every time I click invite or send a message to the player, the message I receive back is: "Player not found." Is anyone else experiencing the same issue?Judeoann2 3h
3h Legitimacy of Reporting Recently I've been leveling alts from about 1-60 or 60-80ish and I've noticed a glaring problem with swarms of bots. Every single dungeon group I've been in for the past month or so has had multiple bots in it. They're easy to spot because they show up as 1% of the dps (as dps) and generally auto-follow in a way. They don't auto-follow directly behind a player, but rather move through the dungeon on a designated path as the group progresses. It's just a nuisance, because you know in the back of your mind that since half the group isn't there it's going to take twice as long... every single time. I do use ignore list but it's not enough to hold back the swarm! "Where one falls another will rise to take it's place," literally. Anyways I've been diligently reporting them via right-click portrait - report cheating, and I'm frankly beginning to question the legitimacy of this... feature. I'm not seeing any changes. I'm wondering if it's only there to give me a false sense of closure, to lie to myself thinking I got em. It's just insane, I swear I'm not exaggerating you guys gotta trust me. It's every single dungeon there's just swarms of bots holding back anyone who joins the dungeon finder. It diminishes the game greatly. Questing is now faster than dungeon groups because of this. Trust me, just log in right now on a lvl 1-60 character and queue randomly, you'll find them the first time.Angerfist1 3h
4h Weird DC I created a new character, played for about 3 hours with no issues until I finally became high enough level to play pvp warsong gultch. I que up for match, I enter match, and about 30 sec I DC. Turns out my internet gave out. Restart my modem, log back into game, que up, enter, 30 seconds later it happens again. This has happen about 6 times consecutively. I have been playing wow on this computer for about 2 years, and this ISP for about 6 months and this has never happen before for anything I watch/play.Greguniverse0 4h
5h Name Change and login failed. SO I purchased a name change last night for a priest of mine and my card has been charged, my history says the order was completed, and even after relogging many times over different set amount of hours last night, it has'nt changed the name yet, and if I try too play that character while waiting for it, It comes back to character selection and states Login Failed.Knytefall12 5h
5h Is my subscription officially canceled? Is my subscription officially canceled? In my account management page, it says on the right side that "You do not have an active subscription" whenever I put my pointer on the cancel game subscription icon. However, on the left side, it says that the account status is Active... I want to know if my subscription is officially canceled. I want it to be canceled. Thanks.Zurakor12 5h
7h Realm Change fail I tried to change realm but there is not Credit Card payment my character now is blocked and in historial says "finalize payment" but I can't pay because the only option is Code and no other payment options. I tried to cancell the order but there is impossible. Please helpMastër6 7h
7h New Dalaran Hearthstone Missing My new Dalarn Hearthstone has disappeared while clicking on it and while getting kicked offline. How do I get it back. I had three hearthstones, one for Panderia , one for my garrison and one for Dalaran, now I only have two - one for the new dalaran inn and my garrison. I would like my purple new Dalaran hearthstone back please. There is nothing in my list of items to restore.Shardik1 7h
9h Item Restoration Doesn't Have My Item I recently got legendary shoulders and used them for a few days. I went to go equip my normal 935 shoulders and realized I must have vendored them because they're gone. The buyback page for the vendors didn't have it so I went to IR and it wasn't there either. What should I Do?Bolmung7 9h
10h PTR Incompatible Servers so on the PTR for me after the update stuff today. i have only been getting incompatible for the servers i used to play on everyday. can anyone help me? i want to get on the PTR but it won't let me hop on...Tinestia3 10h
10h Where's my boost? I bought a new account to use the level 100 boost and I'm not seeing it on my main account or the new account I just made.Luph4 10h
11h Black Friday Price Increase I was wondering if anyone knew why the Black Friday sales increased this year? In the past it was always $4.99 during the Black Friday / Holiday sale, but this year it increases to $9.99? Doesn't really make sense especially since the current battle chest is the one offered last year at the $4.99 price. Was 75% off in the past, but 50% this time. Just doing this google search brings it up from previous years. So any clue as to what caused the increase since there doesn't seem to be any logical reason based on everything else. 11h
11h account vs multiple WoW Accounts Hi guys. Recently just came back to WoW after a long few years of being gone. I actually have 2 accounts but to keep it simple, I want to focus on my "main" one. This has TWO WoW accounts linked to it. Neither account (WoW) has Legion on it, so do I need to purchase the expansion twice if I want to keep both accounts active? I guess I am basically asking if the expansion is linked with the WoW account or the account. Also, assuming IF I do need or want to buy it 2 times, I would get to boost TWO toons to 100th level? Just trying to verify what all needs to be done so I don't mess this up lol Thanks for any and all info ahead of time.Stormur9 11h
12h Wow token oceanic bnet balance Hello, I was wondering if anyone could confirm that if I were to buy a couple of wow token for ingame gold that I could add them to my bnet balance and then buy a race change with the proceeds. I am in the oceanic region, living in Australia to be precise. I did ask in the oceanic general forums but no one has replied. Thank you.Mezzanin5 12h
12h Downloading Legion My buddy got me Legion and I can't find where to download it in the blizzard appLoutehshaman2 12h
13h Cookies Disabled I am trying to login in the website and I keep getting a generic login that says my cookies are disabled. They are not disabled and I have tried deleting my cache and it still is occurring.Côrpsman4 13h
13h Extreme Constant Lag Hello, I would like to report extreme constant lag of over 1000ms World, this is the only game that I have this issue with, thanks for any help people can give me.Aelanadd3 13h
14h Get Zherin how do you loot zherin? I have clicked on him every way I could think of but nothing happens.Aristrinn4 14h
1h WoW Prices Raised? Hello I'm a Canadian customer and I was shocked and very disappointed to see that everything in the blizzard store has gone up in price. Some items such as pets are only a dollar more but 75 dollars CAD for a boosted too is way too much money to the price point of 60 USD. WoW Tokens going for as much as 25 dollars now when they're 20 USD. I know its not blizzards fault the USD is stronger then the Canadian dollar but even when I was paying the conversion differences, it was still cheaper then the advertise prices you have now..... I'm tempted to even see how much the subscription prices have gone up, but at the same time knowing how angry this has made me just writing this post I would most likely unsub...... Can we have our old prices back? It's not like you were losing money in the Canadian markets or anything.....Sixerslol29 1h
1h Suggestion for game I don't know if this is right place to post this as this is aimed at Blizzard primarily and there is no suggestion thread so maybe this should go into general instead of here. But.. Players should be able to hold 3 of each companion pet and not just 1000 total. I am maxed out on Battle Pets and have to keep releasing some of my pets just to crab new ones. So...If I posted this in the right forum as it was aimed directly at Blizzard, then yes that is a game change that I think needs to go through I am 100% positive that you guys do not read suggestions posted by any of us to you guys in game so the forums are the place to make this happen I believe. So raise cap on Battle pets to give 3/3 of each battle pet instead of capping at 1,000. it says that I cannot carry any more battle pets on my account.Beefpatty6 1h
15h Legion Sale? Does anyone know if legion will be going on sale through the holidays?Àdina11 15h
15h Deleted character not found This year, I created a second account. On this account, I had 4 characters on the Proudmoore realm. It is listed on as a starter account even though I upgraded to Legion. Anyway, before I stopped playing this account, I deleted my characters from Proudmoore. NOTE: All characters were above level 10. Today, I decided that I wanted to play this account again. So I bought some time and decided to undelete my 110 Undead Warlock called NoKneecaps. Here is the problem: Under the undelete screen, there are only 2 characters listed. Both 100's. My 110 Warlock was not listed. My level 14 character was not there either. So then I thought, well, maybe I transfered her to another realm. I looked under transaction history and no transfers were listed. On NoKneecaps is listed as a character on Proudmoore. When I go to Proudmoore, she is not listed as a current or deleted character. I would like to get her back, she was more fun to play than the others. Can you help, please?Laza28 15h
3h Latency Issues I have been playing wow for years now. But no matter what I do, no matter what settings I play on, I always find myself running into latency issues. I have attempted the Looking Glass to see what is wrong but as I am practically computer illiterate (I don't understand codes and all that), I have no idea what the issue is. My internet is normally really good and while I have a 7 year old computer, I replaced my graphics card less than six months ago. The following is the results I got from Looking Glass. Here's hoping Blizzard can understand them better than I: TRACEROUTE: traceroute to (, 15 hops max, 60 byte packets 1 ( 0.530 ms 0.956 ms 0.976 ms 2 * * * 3 ( 1.325 ms 1.398 ms 1.472 ms 4 ( 1.208 ms 1.313 ms 1.339 ms 5 ( 48.625 ms 48.651 ms 48.665 ms 6 ( 48.213 ms 48.275 ms 48.304 ms 7 ( 74.430 ms 74.471 ms 74.474 ms 8 ( 74.547 ms 74.585 ms 74.588 ms 9 ( 75.765 ms 75.733 ms 75.824 ms 10 * * * 11 * * * 12 * * * 13 * * * 14 * * * 15 * * * 21/11/2017 21:32:55 UTC -------------------- TRACEROUTE: traceroute to (, 15 hops max, 60 byte packets 1 ( 0.522 ms 0.938 ms 0.958 ms 2 * * * 3 ( 1.367 ms 1.441 ms 1.512 ms 4 ( 1.168 ms 1.407 ms 1.438 ms 5 ( 48.567 ms 48.601 ms 48.673 ms 6 ( 48.271 ms 48.229 ms 48.412 ms 7 ( 74.387 ms 74.431 ms 74.432 ms 8 ( 74.547 ms 74.585 ms 74.589 ms 9 ( 75.705 ms 75.791 ms 75.767 ms 10 * * * 11 * * * 12 * * * 13 * * * 14 * * * 15 * * * 21/11/2017 21:32:55 UTC -------------------- PING: PING ( 56(84) bytes of data. --- ping statistics --- 4 packets transmitted, 0 received, 100% packet loss, time 2998ms 21/11/2017 21:32:55 UTC -------------------- PING: PING ( 56(84) bytes of data. --- ping statistics --- 4 packets transmitted, 0 received, 100% packet loss, time 2997ms 21/11/2017 21:32:55 UTC -------------------- TRACEROUTE: traceroute to (, 15 hops max, 60 byte packets 1 Blizzard (Blizzard) 5.484 ms 5.563 ms 5.680 ms 2 * * * 3 * * * 4 ( 6.385 ms 6.410 ms 6.430 ms 5 ( 2.150 ms 2.173 ms 2.265 ms 6 * * * 7 ( 20.296 ms 20.372 ms 20.363 ms 8 ( 23.997 ms 24.187 ms 24.390 ms 9 * * * 10 * * * 11 * * * 12 * * * 13 * * * 14 * * * 15 * * * 21/11/2017 21:33:00 UTC -------------------- PING: PING ( 56(84) bytes of data. --- ping statistics --- 4 packets transmitted, 0 received, 100% packet loss, time 2999ms 21/11/2017 21:33:00 UTC -------------------- TRACEROUTE: traceroute to (, 15 hops max, 60 byte packets 1 Blizzard (Blizzard) 0.447 ms 0.541 ms 0.649 ms 2 * * * 3 * * * 4 ( 2.480 ms 2.525 ms 2.533 ms 5 ( 2.113 ms 2.147 ms 2.312 ms 6 * * * 7 ( 20.333 ms 20.417 ms 20.427 ms 8 ( 23.991 ms 24.086 ms 24.238 ms 9 * * * 10 * * * 11 * * * 12 * * * 13 * * * 14 * * * 15 * * * 21/11/2017 21:33:04 UTC -------------------- PING: PING ( 56(84) bytes of data. --- ping statistics --- 4 packets transmitted, 0 received, 100% packet loss, time 2999ms 21/11/2017 21:33:06 UTC -------------------- MTR: Start: Tue Nov 21 21:32:55 2017 HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev 1.|-- 0.0% 10 0.8 1.2 0.5 5.0 1.2 2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 3.|-- 0.0% 10 1.3 1.4 1.3 1.4 0.0 4.|-- 0.0% 10 1.2 1.3 1.1 1.4 0.0 5.|-- 0.0% 10 48.6 49.0 48.6 52.6 1.2 6.|-- 0.0% 10 48.3 49.4 48.2 54.8 2.2 7.|-- 0.0% 10 74.5 74.5 74.3 75.4 0.0 8.|-- 0.0% 10 74.5 75.3 74.5 82.2 2.3 9.|-- 0.0% 10 75.8 75.8 75.8 75.8 0.0 10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 21/11/2017 21:32:55 UTC -------------------- MTR: Start: Tue Nov 21 21:32:55 2017 HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev 1.|-- 0.0% 10 4.7 1.7 0.5 6.6 2.1 2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 3.|-- 0.0% 10 1.3 1.2 1.1 1.4 0.0 4.|-- 0.0% 10 1.3 1.3 1.1 1.4 0.0 5.|-- 0.0% 10 48.6 49.5 48.5 53.7 1.8 6.|-- 0.0% 10 48.4 49.7 48.2 58.1 3.1 7.|-- 0.0% 10 74.4 74.4 74.3 74.5 0.0 8.|-- 0.0% 10 74.6 76.4 74.5 92.4 5.6 9.|-- 0.0% 10 75.8 75.8 75.8 75.9 0.0 10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 21/11/2017 21:32:55 UTC -------------------- MTR: Start: Tue Nov 21 21:33:00 2017 HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev 1.|-- Blizzard 0.0% 10 0.5 0.5 0.4 0.6 0.0 2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 3.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 4.|-- 0.0% 10 2.6 2.5 2.4 2.6 0.0 5.|-- 0.0% 10 2.2 2.2 2.2 2.3 0.0 6.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 7.|-- 0.0% 10 21.3 20.5 20.3 21.3 0.0 8.|-- 0.0% 10 24.1 24.1 24.0 24.3 0.0 9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 21/11/2017 21:33:00 UTC -------------------- MTR: Start: Tue Nov 21 21:33:01 2017 HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev 1.|-- Blizzard 0.0% 10 0.5 0.5 0.4 0.6 0.0 2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 3.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 4.|-- 0.0% 10 2.6 2.6 2.4 2.7 0.0 5.|-- 0.0% 10 2.3 3.1 2.2 9.4 2.1 6.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 7.|-- 0.0% 10 20.3 22.2 20.3 38.4 5.7 8.|-- 0.0% 10 24.0 24.0 24.0 24.1 0.0 9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 21/11/2017 21:33:00 UTC --------------------Smiteyougood12 3h
16h Missing legendary So, today when I was going through my waist transmog items I saw that I could transmog Zann'esu Journey the frost mage legendary waist; however, I checked my bags and bank and nothing. One of my guildies mentioned you can't sell legendaries, so next I checked to see if I could recover it through WoW: and yet I find nothing. Any ideas on what's going on? Is it possible to have been a mistake on the game? Thanks in advance.Esthenia8 16h
17h Black Friday Sale Can anyone tell me how long the sale on Leigon will last? I'm not getting paid for another nine days and would like to know if I should borrow some cash or if I can wait.Arawn2 17h
17h rep change with faction change Will my Silver Covenant rep switch to the sunreavers from the Argent tournament when I purchase a faction change? I just care about the tabard.Altrox1 17h
17h Incompatible Servers? I try to login and it tells me all realms are listed as "imcompatible"? huh? I try to login and it kicks me straight off.Karmagedon10 17h
14h Error cant log in so since the update this morning 11/21/17 i have not been able to log in....account is paid n up to date, deleted old caches and old files not needed...still wont work...keep getting error code that says follow a link ending in 2316 and under (BLZ51901001....this is rather frustrating considering i pay for this an now cant play...any an all help would be greatly appreciated thank youSidewayzmike2 14h
17h Quest text size Is there a way to increase the quest text size? Also, is there a way to move the quest box around? Thank you.Tacatiki4 17h
21h Toxic Guild (Reporting) Firstly, I do already have an ongoing harassment ticket up, but I want to bring this to the attention of everyone, as to ensure that noone else falls victim to this kind of toxicity EVER. About a week ago, during our Monday Night raid of Mythic Desolate Host, I was underperforming, and stuffing up mechanics. Lately i've been clouded with work, the death of my fiancée in her battle with cancer, and the stress build up of everything around that. The (now-ex) guild was shouting at me to move etc etc, as they do in that kind of progressive environment. I shout back out of anger from the build up of everything, I also have a hearing defect that I was born with, and as such I can't wear my hearing aids with my headset (i can hear fine without the aids) but when I am trying to listen to one raid leader, and 6 others shouting over him, that makes it hard. Moving on, we wipe. Out of frustration, I inform the raid leader that I'll just leave the raid group so they can find someone else. I wanted a 5-minute break (something we never get in any raids, majority of the time). Instead of a 5-minute break, or a benching, I get a full guild removal. But wait, it doesn't end here. I get maybe 6 of the raiders then message me to say I am a r..t..rd because I can't hear simple call outs from DBM, let alone anyone shouting on Discord. As I go to reply to these 6 raiders, I get the red server message informing me that the player has blocked me. Can't report them because they don't exist on server after that. Moving on, the Guild Master and Raid Leader then removes me from a World of Warcraft Oceanic facebook page. One that I regularly like posts and have a giggle from others' posts. He removes me out of spite?? That's pretty toxic coming from a guild leader running an esports organization, i'm sorry but no sympathy for someone that goes as far as to ruin my life AFTER you've already booted me from your guild. His fun only just began as well. I joined a new guild that was 7/9M, and was going to trial one night but later found I was removed. And when I asked the GM of the new guild, he informed me that the last GM messaged him on Facebook about me being very underperforming, and I lie about having a hearing problem to make up for my lack of performance. I then joined the current guild I am in (very casual, only heroic raiding), and while I am in a raid with them (appearing offline), my new GM gets a whisper regarding me yet again. We all had a good laugh because this time I was ready. I informed the new GM about this prior to joining, and good thing I am friends in real life with that guild's leader. Going back to the facebook group, I am not the first person to have received such a treatment from this toxic guild and its officers. I will be linking them to this post so they may add anything they wish. I believe they've all reported the Guild Leader a few times, but he is obviously still going at it, and we're still affected. So my question here for a Blizzard Agent is, how do I go about seriously solving this ongoing harassment? Should I contact police, since the harassment has extended past the confinement of your games?Yserazor5 21h
21h Flying DK Ebon Mount removed from Collection I logged onto my Death Knight last night to level him a bit. I noticed that my Winged Steel Ebon Blade death knight flying mount was gone. It was some how removed from my mount collection. I've had this mount since I got flying on my DK back in the Lich King Expansion. I've gone through all your ridiculous 'Open a Ticket' options, which are now a joke. It just gives you the run around or gives you the option to go to FAN sites!! What the?! Really? All that laziness aside. I attempted to use the Item Restoration feature that lead to many times. They item wasn't deleted, nor was it removed. I want my mount restored to my collection but I can't even get a ticket started for it.Stoc4 21h
23h incompatible incompatible When i log word of warcraft in all realms are shown as incompatible 0764C813-47D3-4EAC-A702-E86EFF27D0FB error code appears when i log in through blizzardCoonaan2 23h
1d Cant start legion after Faction Change I faction changed my 100 lvl character who already started legion quests. After trasfer i can no longer do it. The horde guy at Ogrimar who supposed to give me quest can only send me to Dalaran. At Dalaran I can't get the quest for dalaran hearthstone (may be bug cuz I did this quest as Alliance). I delete my Dalaran Hearthstone and tried to redo but didnt help(. How can I reset my legion questline? Looks like it was bugged out due to my faction change.Harako3 1d
1d How do I unlock yell and whisper? How do I unlock yell and whisper? In the game, whenever I attempt to whisper to someone or yell, it won't let me. It says that Starter Editions can't do it. But I want to know... What exactly is a step above starter edition? I already subscribed to the game and bought the base game for 20 dollars. I'm already subscribed monthly to it, yet I still have these restrictions... Do I have to buy the whole game (including all the expansions) in order to unlock yell and whisper? Please help.Zurakor4 1d
1d Unable to log in on second pc Hey guys! For some reason I am unable to log into the game or my account via the website on our second home pc. I am able to access both on another pc in the house and the account website from my phone. Each time I attempt to access from that other computer I am told the password is incorrect. Any help in fixing this would be greatly appreciated!Prue2 1d
1d Battlenet Connection Issue Hai guys, I having problem to login into battlenet client. Seem it throw this error BLZBNTBGS80000011 Anyone having same issue with it. Thanks.Plaay3 1d
1d Vanishing anniversary token My anniversary token on this toon was grayed out tonight, then it just disappeared altogether. I went looking for a way to open a ticket but even though Blizzard has some of the best customer support I've ever had the pleasure of dealing with, (I mean that sincerely) there was simply no way to open a ticket for this particular issue. It doesn't show up as an item restoration because of course I didn't delete it, it just vanished. I checked another toon and it was fine, just a problem on this toon. No I haven't been drinking...sniffs smoothie, nope no alcohol, just a missing anniversary token that I would like replaced if possible please. Thank you.Innarra4 1d