Customer Support

3d Season VI: Return of the Helpers To strengthen community-backed support for the upcoming World of Warcraft Patch 7.3.5, we're launching another season of our CROWDS initiative! If you have good knowledge of Blizzard games and services, in particular World of Warcraft, and enjoy helping other players ... by all means, keep reading, adventurer! CROWDS is a player-based support initiative that allows volunteers to help their fellow adventurers through Twitter, using an Android-based mobile app tied to our own social media channels. This app allows you to see and respond to tweets that are asking Blizzard for help. You can find more detailed information on CROWDS and how to use the app on our support site article. Regardless of whether you've participated in previous seasons or are considering to try it out for the first time, we're always happy to see more volunteers! Just like in the previous seasons, we've set aside a number of prizes to reward our best contributors. If you manage to outshine most of your fellow participants, you'll be able to choose from the following rewards: Hearthstone: Card Packs (x7) Heroes of the Storm: Loot Chests (x12) Overwatch: Loot Boxes (x11) StarCraft II: Co-op Commanders (pick any 2 and/or share with a friend) StarCraft II: Announcers (pick any 2 and/or share with a friend) NOTE: Please be aware that using protected Tweets may prevent others from viewing your responses, disqualifying you from participation. Be sure to set your Tweets to public in order to remain visible and eligible for potential rewards!Vrakthris0 3d
Dec 5 CROWDS on Twitter - The Fifth Season Do you like helping other players? Have a good knowledge of Blizzard games and services? Then this might be for you! Keep reading, adventurer. "So… what's this CROWDS thing about?", you might ask yourself. CROWDS is a community-based support initiative that allows players to help their fellow adventurers through Twitter, using an Android-based mobile app tied to our Twitter channels. This app allows you to see and respond to tweets that are asking Blizzard for help. You can find more detailed information on CROWDS and how to use the app on our support site article. It doesn't matter if you've participated in previous seasons or are just thinking about joining now, we would love to see you take part and, just like the previous seasons, we even have some prizes ready for the best contributors. We know, we know, helping others is its own reward… but a bit extra doesn't hurt either, does it? So, if you manage to outshine your fellow participants, you'll be able to choose from some fancy rewards. It doesn't matter what the Kobolds say, you DO take candle*. *Candle proved too difficult to take, you'll be able to choose from the following: Hearthstone: Card Packs (x7), including Kobolds & Catacombs! Heroes of the Storm: Loot Chests (x12) Overwatch: Loot Boxes (x11) StarCraft II: Co-op Commanders (pick any 2 and/or share with a friend) StarCraft II: Announcers(pick any 2 and/or share with a friend) NOTE: Please be aware that using protected Tweets may prevent others from viewing your responses, disqualifying you from participation. Be sure to set your Tweets to public in order to remain visible and eligible for potential rewards!Vrakthris0 Dec 5
Nov 3, 2010 Welcome to the Customer Support Forum! The Customer Support forum cultivates a beneficial relationship between our support departments and player community by providing a friendly environment where players can exchange information, access self-help resources, discuss in-game issues, and receive meaningful guidance through personal and fun interactions with Blizzard representatives. The representatives who staff this forum are dedicated to providing our players with the information and resources necessary to help ensure in-game experiences are as [EPIC] as possible. As part of this effort, visitors of this forum can expect to find a host of information pertaining to in-game and account issues, including (but not limited to): Account Security and Compromise Recovery Account and Character Services Customer Service Interactions Notable Customer Service Policy Changes Players are encouraged to ask questions, share advice, provide feedback and participate in on-going discussions on the Customer Support forum. Accordingly, it is of utmost importance that all players treat each other with respect and courtesy. For more information, please review the Forum Code of Conduct and the Forum Guidelines below. As a reminder, the Customer Support forum is not an alternative to the email, telephone, or in-game petition queues. To request assistance, please contact our customer service staff directly. (Contact Blizzard Support ) We hope you enjoy your time here on the Customer Support forum. Have fun!Khromuk4 Nov 3, 2010
Jan 10, 2014 Support Contact Channels If you are looking for support on a particular aspect of the game, please use the following list to find the right location for assistance. 1. Account & Technical Services, Game Masters , Web Chat, Forums, Social Media 2. Bugs, Suggestions, Cheats 3. Reporting a Post/Feedback 4. BlizzardCS Twitter 5. BlizzardTutorial Youtube Account Services & Technical Services Start Here: Get Help Game Masters Support Hours: 24 hours a day, 7 days a week Start Here: Get Help **Note** Patch 5.3 introduced in-game tools that allows you to access the support site and submit a ticket. Live Chat When browsing through the Support Site or when going through the Support Ticket submission entries, you may be presented with a Live Chat option. This option will allow you to interact with a Customer Support representative via a chat window who will assist you with your issue. Callback Support Instead of calling a number (and potentially waiting on hold) for support, you’ll use the Blizzard Support Site to set up a callback. Just enter information about your issue after selecting the callback option, along with your phone number, and a Game Master will give you a call back! Forums Technical Support Mac Technical Support Customer Support Forum UI and Macro Forum Social Media (For Breaking News, Service Outages or Game Interruption info) BlizzardCS Twitter BlizzardTutorial YouTube **Note**Some cases may still require you to submit a support ticket or otherwise contact Support directlyRoraks5 Jan 10, 2014
Nov 12, 2013 Recruit a Friend - Promotional Information Hey folks, With the newly re-released Recruit a Friend promotion we've seen a lot of folks interested in the upgraded program. If you have questions, many of them may be answered in the available Support Articles and Blog. Please make sure that you have reviewed them prior to creating a post. :) Recruit a Friend Program Blog Recruit a Friend In-Game Bonuses WoW Recruit a Friend Link Problems No Rewards from Recruit a Friend Recruit a Friend Video Not sure if you are linked? You should be able to check one of two ways. Summon Friend: Invite your friend to a group. Select and right click on their character portrait and you should see the option to summon them. This will only work for characters on the same realm, of the same faction, and who are under level 90. Experience bonus: While grouped, you can check to see if you are receiving the experience bonus by looking in the combat log after you kill a mob. You should see (You gain X experience (Y exp Refer-A-Friend bonus). Characters must be grouped, within 100 yards of one another and the mob killed cannot be considered trivial to either of you (trivial is usually considered gray or more than 4 levels below you). Note: If you have confirmed that you are not receiving the in-game benefits make sure to have both accounts (the Veteran and Recruit) log out completely (of the game and of the Battle.net Desktop app if you are using that). Wait about 5-10 minutes before logging back in. You can also try creating and deleting a new character and/or try changing your password. That can force the account to update and may help resolve the issue. Rewards: Mount/Pet and Game Time rewards will be available 7 days after the recruited account adds the qualifying game time. Known Issues:Vrakthris0 Nov 12, 2013
Apr 25, 2013 Multiple Security Locks? Try this! We've been receiving reports from players who have been experiencing repeated account locks due to "suspicious activity" and we wanted to provide what steps we could to help get you back in the game and/or access the WoW Remote app. Generally, if our systems detect a change in your normal access pattern (i.e. how you connect to the game and services), it may temporarily lock the account and require you to reset your password. This password reset provides a simple verification that validates the play session and allows you to access the account and game. Some players who are using the mobile app have recently been getting locked out even after the session validation/password reset. If you are experiencing this issue, please follow these steps: 1. Make note of the platform (game or mobile) where you received the lockout message. 2. You have two options to unlock the account. a. The first is if you attempt to log into the account, you may be directed to a security check page. There you'll be able to enter a security code sent to the registered email address for your account or answer your security question. b. The second is if you click on "Can't log in?" and select the My Battle.net account is locked option. There you will be prompted to enter your account name and then to answer your security question or supply a game key from your Blizzard retail box. 3. With both methods you'll be sent a code to the registered email address on the account. Entering that code verifies your access and unlocks the account. 4. When logging in after unlocking the account, log in using the same device that you encountered the lock on. This will ensure that your device is authenticated, and reduce or eliminate the chance of being locked from this device again. If you experience frequent lockouts otherwise not associated with this specific situation we highly recommend using one of our additional options for account management and security. The SMS Protect feature is available to those with a standard cell phone in a supported country with a data plan. This feature is available for free (standard text messaging fees would apply) and allows you to manage your security options for the account. Specifically it will send a code to your phone that you can enter on the site and unlock the account instead of resetting the password. Note - if you experience issues when clicking on the Add SMS Protect button on that page, you can still apply SMS Protect, by logging into your account and choosing the security settings. To find those options, choose 'Account' from near the top of the page. There in the middle of the account screen you will see options for adding SMS Protect and the Authenticator. We also have available the Battle.net Authenticator. This comes as a mobile app which is available for free as well as a physical device which is available through the Blizzard Store. This security option is taken into consideration by our systems and while it may not eliminate all lock outs, it can greatly reduce them. If you need additional support with a locked account, you may use our live chat feature or open a support ticket. Chat (Hours may vary) Contact Blizzard Support ► Battle.net ► I can't log in ► Account locked and needs to be unlocked ►Live Chat ► Support Ticket Contact Blizzard Support► Battle.net ► Can't log in ► Account locked and needs to be unlocked ►Submit a TicketVrakthris0 Apr 25, 2013
Jul 25, 2012 Payment & Purchase Tips! If you are experiencing difficulties upgrading your account, or completing a character service, please follow these tips: Payment Option/Billing Profile A Billing Profile is required in order to successfully place most Character Services requests and Online Store purchases. 1. Log on to Account Management 2. Click on Settings and select My Payment Options 3. Click on Add a Payment Method 4. Add all the required information and click Save Payment Method when you are done 5. Success! You are finished adding a Billing Profile Multiple Billing Profiles and Primary Payment Method If you have multiple Billing Profiles on your account, make sure that the card you are using to make the purchase is set as the 'Primary Payment Method'. 1. Log on to Account Management 2. Click on Settings and select My Payment Options 3. Look for the card you wish to use and click on ‘Make this my primary payment method’ Credit Card Payment Assistance/Invalid Credit Card Errors If you are encountering credit card errors and have already added a Billing Profile, please verify that all the information is entered as it appears on the card. This includes: Card holder’s Full Name Full Card Number Expiration Date Billing Address Verification Code Additional troubleshooting steps can be found in our Common Credit Card Payment Issues page. **Note** For security purposes, please DO NOT post any of the above information on the forums. Should you continue to experience any payment related issues and you have already talked to your financial institution, please contact our billing and account services team directly.Roraks0 Jul 25, 2012
Nov 2, 2010 Account Recovery Form Items missing? Characters transferred to realms you haven't even heard of? Being asked for an authentication code even though you don't have an Authenticator? If any of these questions match the ones you're asking yourself right now, your account might be compromised. Now, don't panic. Blizzard Entertainment's Customer Service teams are here to help you. There is no need to create a trial account to be able to submit an in-game petition, nor are you required to have a friend submit one on your behalf. To restore access to your account as quickly as possible, please visit our Account Recovery page and be prepared to verify your account information. With the introduction of our new Account Recovery Process, you should no longer be required to try calling or e-mailing our Billing & Account Services department to remove an authenticator that may have been placed on your account without your authorization. All you will need to do is fill out our Account Recovery Form. How does it work? Consider this your “One-Stop Shop” for reporting a compromised account. We'll ask you a series of questions that only you should know the answers to. After we are confident that you are who you say you are, our automated recovery process will take over and attempt to restore your access to the Battle.net account as soon as possible. This aspect of the account recovery process is similar to the password retrieval system, as it will send a password reset email to your account’s registered email address. In addition to the password reset email, a Battle.net service ticket (similar to a petition) will also be automatically opened on your behalf to have an investigation initiated. While you will be unable to view this ticket when logged into the game, you should, however, receive a message your e-mail address containing your ticket number and other information. Rest assured, a dedicated support representative will review your ticket and work to assist you in every way possible. What do I do after I fill out the Webform? Check your e-mail account for two e-mail messages: one to reset your password and one containing your service ticket information. Consider adding a Battle.net Authenticator to protect the account. Take a deep breath... Our customer service team will do the rest.Auryk1 Nov 2, 2010
Jan 9 Missing characters after transfer Just a quick note on this folks - this continues to be a thing for some. If you've done a transfer and it looks 'done' - but the character isn't on your new realm, creating a new character on that realm should force your list to refresh. Something they are continuing to look into. Thanks!Orlyia31 Jan 9
1d Legion - Patch 7.3.5 - Info & Known Issues Patch 7.3.5 is Live! Some features that you'll find in this patch: A Scaling World Every zone in Kalimdor, Eastern Kingdoms, Outland, Northrend, Pandaria, and Draenor now use the level scaling system introduced in Legion. This new scaling system greatly increases the amount of options you have when deciding where to quest and when to move on to the next zone. All corresponding dungeons and the rewards therein now scale as well. Ulduar Timewalking A long-forgotten evil has awakened once more. Travel back in time with 10-30 other adventurers to cleanse Ulduar of Yogg-Saron’s evil influence. While you journey through this memorable Wrath of the Lich King raid, your character will be scaled to player level 80. Your fate is sealed. The end of days is finally upon you and ALL who inhabit this miserable little seedling. Uulwi ifis halahs gag erh'ongg w'ssh. Silithus: The Wound Players who have completed Antorus, The Burning Throne will be summoned to your capital cities, from which you’ll travel to Silithus to investigate the strange events surrounding the impact of Sargeras’ blade. Look for this new questline upon logging in. New Battleground: Seething Shore The Alliance and the Horde fight over a precious new resource, Azerite, in this new 10v10 battleground. Seething Shore is a king of the hill battleground where the first faction to collect ten pieces of Azerite from randomly spawned nodes, wins. The Seething Shore will become available as the story in Silithus unfolds. List of content and features available in the new expansion and first couple patches. World of Warcraft: Legion World of Warcraft: Legion 7.1 - Return to Karazhan World of Warcraft: Legion 7.1.5 World of Warcraft: Legion 7.2 - The Tomb of Sargeras World of Warcraft: Legion 7.2.5 World of Warcraft: Legion 7.3 - Shadows of Argus For those just returning or who otherwise need to be caught up we have various blogs and videos available to update you on the next content available and upcoming for this patch for Legion's launch. Legion Pre-Expansion Patch Survival Guide video Legion Patch 7.1 - Return to Karazhan Survival Guide video Patch 7.1.5 - Survival Guide Patch 7.2: The Tomb of Sargeras (Including Patch Preview and Survival Guide video) Patch 7.2.5: Survival Guide Patch 7.3 - Survival Guide Legion Pre-Expansion Patch Notes Legion 7.1 Patch Notes Legion 7.1.5 Patch Notes Legion 7.2 Patch Notes Legion 7.2.5 Patch Notes Legion 7.3 Patch Notes Legion 7.3.2 Patch Notes Legion 7.3.5 Patch Notes As with any patch it is important to make sure that if you use addons that they have been updated. It may be a good idea to reset your UI to default to make sure that the old files aren't causing any issues. Resetting your User Interface Helpful links for various tech issues: Installation and Patching Troubleshooting World of Warcraft Disconnection Problems World of Warcraft Latency Problems World of Warcraft Performance Troubleshooting World of Warcraft Lockups and Crash Errors Error 134 When Launching WoWVrakthris2 1d
Jun 3, 2015 Spotlight on: Game Master Help At some time during your journeys through Azeroth, you may find yourself in need of a little assistance from one of our Game Masters. We understand; that's why we are here! Although we try to help whenever we can, there are some limits on what areas and issues our staff can help with. With that in mind we wanted to give everyone an idea of the kind of assistance that our support staff may be able to provide. First, let’s cover some things that a Game Master is generally not able to do. ... What can a Game Master do? In a nutshell, our Support staff is here help enforce policy and help assist players with game play issues. Those situations vary but they are primarily those in which you cannot assist yourself. For example, if your character is stuck (unable to move or be logged into), if you've encountered someone violating our in-game policies, if your account was compromised and you are missing items, or experiencing a mechanical issue with the game, etc... Our support staff is available 24/7 to answer your petitions and inquiries. For most contact, it is not necessary to speak to a representative directly for assistance. As long as the petition remains open from your side of the screen, it will be answered. Please don't close your petition unless your issue has resolved itself! We have policies in place to help make the time spent in Azeroth enjoyable, fair and engaging for all our players. It is worth reading our Support Article on the Code of Conduct to give an insight into what type of behavior should be reported. You have an issue that a Game Master may be able to help with. Now what? Opening a petition by opening the Main Menu. That is the ESC key by default or clicking on the red question mark bottom toolbar in-game. Select: Help > Open a Ticket. Alternately, there is a drop down menu at the top of most of our webpages that will allow you to access our Support Site to submit a ticket. The in-game petition system uses the same interface as our website. Live Chat is also now an option for some contacts. It is important that you have pop-up blockers turned off for Live Chat to function properly. Also, if you navigate away from a Live Chat page, that contact closes; it does not stay open as a petition will. Contacting Support This article has quite a few shortcuts to some common issues that may very well answer your question, or link directly to an applicable webform; it also has links to various useful forums and other resources like Blizzard's Facebook, Twitter and YouTube. If you do need to submit a petition for assistance, you'll quite likely be offered other help articles as you choose the various prompts and categories prior to submission. Depending on your issue and the time of day, live chat may also be an option presented through web submissions.Vrakthris1 Jun 3, 2015
5m [CS Lounge] Git off mah lawn! This may very well be the last thread I'll be able to make for quite some time, as my time expires soon. Other than that, it's a new year, fresh start...let's hope 2018 shows signs of improvement for all.Regnyl299 5m
5m Enough with the Maintenance So already the game was completely down for practically all of Tuesday (and unplayable for an hour after it came up) Now we have MORE maintenance coming on Friday, and yet again its scheduled based on pacific time, leaving players on the East Coast and Central time with basically nothing to do from 10-6. Explain this to me. Would it not make more sense to do maintenance in the middle of the night? Would it not make more sense to do it on Eastern time so 3/4 of the country doesn't have to wait longer to play than 1/4? How is it that in 2018 we still have maintenance that lasts 7-8 hours to fix bugs from a minor patch? Other games don't even shut down the servers for maintenance, just Blizzard, and having the game down for the entire day, on a Friday no less, is unacceptable. I'm guessing my subtime won't be refunded for the 2 days I couldn't even play this week? <clipped>Kori61 5m
7m SMS Protect not sending code. I type in my phone number but it never sends the code so I can enable it. Anyone else experiencing this?Drede5 7m
10m Can I still solo farm Mimiron's Head mount? I'm wondering with the patch changes can I still get Mimiron's Head to drop even though I'm forced to be in 10man?Luciendar6 10m
8m VOIP Numbers and SMS Protect Just curious why those of us who use voip services like Google Hangouts, Freedompop, etc can't use SMS Protect.Thetyn5 8m
30m SMS and authenticator still not getting bags. Have activated both SMS and authenticator still no extra bags.Helam3 30m
35m Follower Legendary i dont normally pay attention to my followers so im not sure if this is normal. does a follower legendary you get from the command center disappear? if not did anyone else's follower legendary disappear after the recent patch? Cheers.Deathsecho1 35m
36m Incompatible msg when logging into realm "I am receiving a msg. incompatible whe trying to log into my realm. This occured a few months back and is reoccuring again. I thought it was fixed. If this keeps up , I might cancele my subscription"Ipopper4 36m
38m Is this cheating? When farming a rare mob and the opposite faction drops a punching dummy toy like [Turnip Punching Bag] so I mis-click the rare. Is that cheating?Nyte4 38m
46m backpack increase yesterday I tried a couple or more times waiting at least an hour between tries ,it said I already had it, so I stopped the alert texts before it would let me save(I got a message from wow saying they were stopped. when I redid it the second time I had to reactivate the texts( go the message saying they were started again) before it would let me save. today still no expansion. your message in customer support said about 30 min and it would increase the size of the backpack. whats upOldoak60 46m
56m 100% Missions Failing??? 100% chance of success apparently doesn't really mean 100% chance in the Legion Hall Missions... Screenshot Proof: https://imgur.com/a/fEJfs Fix incoming I hope...Vigilance1 56m
1h Emmisary Quests Will All 3 Emmisary bag quests reset with the maintenance?Zokiel6 1h
1h New 7.3.5 patch, question about leveling i have a question you guys might know about the new leveling system in 7.3.5 im am level 70 and seem to be stuck with doing the quest and the npc being too hard im in the outlands and fighting enemys around lvl 70 at my lvl who are pretty much two shoting me and from what i see im doing very little dps to them is this a bug or just me because if i remember correctly your post to be getting more exp for decent difficult enemys with the new patch not op enemy and very little xpPopinmurlock11 1h
1h Character bugged Hello, I quit playing the game for about 7 months now and have finally returned, but I've found that this character that I am posting on is.. heavily glitched. On the character select screen, the character shows up as a level 100 Human Warrior, but attempting to log in results in an error message about a billing issue, telling me to contact customer support. On the armory profile, he appears as a level 14 worgen. And lastly on these forums he appears as a level 100 human warrior with the avatar of a Worgen. I was wondering if it was possible for this character to be fixed, as I cannot play him at all in his current state.Tituswarrior4 1h
1h Expedition Yak Missing I went to select my Grand Expedition Yak from my list of mounts and found it missing. Not listed as uncollected but completely missing. I always search the term "Yak" so I know where it should be. Can someone find and return it to me =*[Sia3 1h
1h Bought WoW Token on Wrong Server So I recently have started playing with friends on a different server than I used to play on and was checking something on that server when I decided to just buy the token. Since I was on my other DK I didn't think about which server I was on and ended up buying it on the wrong character. The token is still in my inventory and I would like to have it sent to my other character. Nomme @ Cenarius (currently has token) Gnomophobia @ Stormrage (would like to token here if possible) Thanks in advance either way!Duct5 1h
1h Mobile Armory This is not working fully for me after this patch. I have tried uninstalling and reinstalling. Logging out and back on. Clearing cached data. Guild chat seems to work just not the AH.Voidkin4 1h
2h don't have cell phone/ can't send photo i.d. my pre paid time card won't be taken by your system. Tried 17 times. Followed all your suggestions. Called the store number on receipt to verify it was good. Your system doesn't work. Tried to send ticket for help. I don't have a cellphone. I don't have anyway to send you a photo of my state i.d. card. Does this mean my 29.99 60 day prepaid wow card is worthless (since the silver coating had to be removed to reveal the pin number, it can't be taken back and refunded). What do I do? \Psystar5 2h
2h RaF Bonus not working for end of Dungeons Dear Customer Support, I'm not getting a bonus on the XP awarded for completing a dungeon. I get the Bonus XP for NPC Kills and for quests. My accounts are linked (summon option is available), but when the dungeon is completed the XP is not multiplied. I've tried this on Korgath and Aegwynn. I've tried this in Stockade and Temple of the Jade Serpent. I've tried reforming the group. I've tried changing the leader of the group. Am I doing something wrong? Thanks for the help!Cdrood2 2h
2h Patches this week We had an almost all day patch on Tuesday and another almost all day patch is posted for tomorrow. Can we get some time added back to our accounts? or at least a chest with some gear or something??Restis16 2h
2h Can't register SMS protect service Hi there !? im playing wow in korea and i've got only korea's phone Number Blizzard Authenticator app is still working.. but i can't register SMS protect service :( how can i solve this? i just wanna Increased MY Backpack Size...plzFujist23 2h
3h My battle pet names are gone! Battle Pet names all restored to default!! I have over 1k battle pets and almost every single one I had named and now ALL their names have reverted to default names. I have renamed a few today. Where did they go and give them back please.Lillysprout3 3h
1h Energy Conduit constantly damaging me Anyone know what this is? I was flying over Suramar, and this thing started doing 21k damage every 0.5 seconds to me. Eventually its going to kill me, if I stop shielding myself. I've tried logging out, teleporting, flying far far away, zoning into an instance. Can't seem to escape this damage. http://www.wowhead.com/spell=116663/energy-conduit https://imgur.com/a/fIUfdTeelo1 1h
2h High Mountain Emissary Quest Bugged Just completed all of my High Mountain world quests for my daily Emissary quest, and only received credit for one. Turned off all addons, zoned in and out of the area, re-logged and fully exited the game, issue still exists. Any help would be appreciated, thank you.Mesker4 2h
5h Artifact Quest Line Won't Spawn So I just Server/Faction changed my 100 Shaman. I did the broken shore scenario and quests up until talking to the Illidari. I have my Dalaran hearthstone and have been sitting in Dal for liek 20 min and the quest line is not spawning to start my artifact quest line. So I can't really start legion unless I want to level without my artifact. I have tried leaving dal and coming back as well as loggin in and out. No luckShamite3 5h
6h How to I expand my bags? I've have and have had the authenticator on my account for years. when I click on the button to expand the bags they expand and a pop up appears asking for activation, If I click on the expaned space vanishes and a web site talking about the authenticator opens up. If I click cancel they also vanish again but no web page opens.Ki53 6h
5h Char wont load Been trying to log in for a few hours now... the loading bar gets about an inch from the end and just sits there http://prntscr.com/i2a8cdJihadria11 5h
6h Web ticket help I tried to put in a web ticket for a quest that glitched, and when i got to the select a character portion, it gave me someone elses character list....what do i do now?Snugglefluff2 6h
6h Extra Backpack Slots Extra Backpack slots. Provide ability to wipe the option from user interface. Do not want it. Do not need it. I don't want to look at it. I especially do not want to be forced to see it everyday on log in. Put it to a user vote, you may be surprised with insightAcerrubrum2 6h
5h No mythic keystone? So i decided to start playing shaman again and haven't done a mythic plus in weeks so my chest is empty. I did a regular mythic figuring a new stone would drop off the last boss and nothing came of it my bags and bank are all empty no stone in those so i know i didnt have one sitting around and the mailbox was empty as well assuming i didnt loot itGeomancer4 5h
8h Archaeology bug? Unable to see archaeology digsites on the minimap. Also unable to dig certain areas within the digsite. This is in Aszuna, in particular the Old Coast Path and LLothien digsitesVolus7 8h
8h Missing token I purchased 2 tokens in the AH. I received 1 immediately in the mail. The second one has yet to appear and it's been 24 hrs. A GM said it can take some time in certain circumstances.... Where the heck is my second token?Verithia4 8h
9h Connecting to game server error Tonight I was in lfr got disconnected (Wi-Fi went out) tried to log back in once my internet came up and kept getting wow51900102 error. This is the first time it has happened to me before. Is it a bug with the recent patch?Rinndari4 9h
9h Need a GM to move my character out of Dalaran I cannot seem to get the game to load into Dalaran. Which means I can't use the hearthstone to Dalaran nor log out there. Unfortunately, I did the former and while stuck in the load screen, the application stopped responding from being there so long. I need a GM to move my character out of Dalaran, please. Thank you.Amaer2 9h
9h Can't delete items from mailbox for tranfer So I have a brew of the month letter in my mailbox, but I can't delete, It's just greyed out. I can't take the letter out or delete it. I want to do a character tranfer. I already tried turning off all my addons. Did a full UI reset, and reinstall game, it's not working. I put in a ticket but I guess because of the new patch ticket times are too long. anyway a GM on here could just log in and clear my Mailbox really quick? thanks it's this character. Bwzrd, Kel-thazudBwzrd4 9h
4h Patch Release Sir/Ma'am, I just wanted to take a moment to state my displeasure with the way that this patch (7.3.5) was released. I hope that you can forward these comments to the team that manages the release of patches. The location I live in is very underserved by local ISPs and therefore I connect to your site/servers through a mobile hotspot (cell phone). My latency with the game is adequate (although I do miss the fiber connection I had in one of my previous homes). Unfortunately my download speed for patches is approximately 70Kbps. For the past few years, whenever you have pushed major patches you have released the content for pre-download allowing a much faster experience on patch day. This was not the case for this release resulting in a roughly 6 hour time to pull the 2.2 GB patch (started when I returned home from work). I encourage you to continue with the release of content for pre-download in the future. I am happy with what I have experienced in the patch so far, just unhappy with having missed a night of raiding due to the way the patch was released. Thank you for your time, and please continue to develop excellent content. TrogTroggles4 4h
25m Bag sorting problem Heya guys, I'm having an issue with my inventory. When I loot things, they automatically go into my second bag, rather than my default backpack. All of my other toons work just fine, I'm only having the problem on one. I guess I am looking for just a reset to the bag sorting settings? Maybe without resetting my entire UI. I've been looking online and haven't seen a solution that works yet. Any tips? ThxNever4 25m
10h Question about Battle for Azeroth Beta. Hi all. The lord knows i have my hands full with 24 characters to level between 95-110, but i am hopeful and curious as to IF i get a beta invite for BFA, will it show in my account settings summary page as a seperate wow license (if i remember correctly). The thing is i buy so many tokens and services that my email inbox is full of those emails from blizzard entertainment and i may not be able to identify one which may be a beta invite. So I can go to account management and see the BETA show up as a seperate license in the list, correct ? Many Thanks! <3 ¬RealsteelGearwerx1 10h
10h setting Ulduar to 25 trouble I am having difficulty starting Ulduar in 25 mode.. I havent killed anything in ulduar this week in any mode. Everytime i put it 25 and walk in it is set to 10.. walk out, reset, set to 10 then back to 25 and walk in it is back to 10.. any help is appreciated.Psychosiss2 10h