Customer Support

Apr 21, 2013 number to call billing from new zealand? question says it allFalaira8 Apr 21, 2013
Apr 21, 2013 Recovery of expired characters Anyway of getting back old lv 70 characters?Jumahka6 Apr 21, 2013
Apr 21, 2013 log in into account while otr Hey guys i am going otr during this summer and starting my new job. After i pass my dot or know that i can pass my dot. I am going to go find a school and get my cdl. My friend is gonna see if i can get hired with his company after i get my cdl. which is most likely i will get hired. My question is this; When i go log into my account in a new area or time zone. Will i have to click the link that is in the email. Which will ask me if i am the account owner, or will i be good to go. Also i have an Authenticator.Melvant4 Apr 21, 2013
Apr 21, 2013 Out of time? Well I paid for the recurring month to month but now it's telling me that I've run out of time or something like that? I pay with a debit card and although this account is new, I never used to have this problem when I played a few years ago. Could anyone give me info on what might be wrong with it? I have all my information in front of me to fill out another one though I am afraid if I do it'll stack up twice and seeing how I live month to month that would actually be a very bad thing. And yes $15 out of my budget would make a huge difference and cause a lot of problems, I am lucky I get to even treat myself to WoW every now and then again Any thoughts?Dragonsaurus4 Apr 21, 2013
Apr 21, 2013 My Archaeology Spades arent on the World Map. They have just disappeared. Any solutions?Sindata2 Apr 21, 2013
Apr 21, 2013 Recruit-a-Friend account did not link I clicked the link in the e-mail to create the account but on his side it says our accounts are not linked. Why are our accounts not linked? I followed all the instructions.Daphnahi4 Apr 21, 2013
Apr 21, 2013 authenicators does anyone know when they will be getting more in? they are always out of stock when I go to get one ... tyAngelwolfe2 Apr 21, 2013
Apr 21, 2013 Playing two accounts under the same emial If I merged my two accounts curently under two different emails onto one Battle.net account, would I still be able to play both accounts at the same time on two computers?Pookiee3 Apr 21, 2013
Apr 21, 2013 What started as a small simple idea.. I guess it isn't really that important of an issue, just while I was online one night an idea popped into my mind, I will explain the idea in a minute though I think I should first finish my in game issue. I was typing my idea into the suggestion box and wasn't even beginning to get started when I ran out of space. I later went to Word document and finished typing it out only to see there isn't a spot on the forums to post an idea and my subscription ran out so I can't simply post it under "General Discussion" I do think the Suggestion space available in-game should be very much increased because good ideas take a while to explain, with that in mind I believe it is time for me to start explaining mine. What started as a simple Suggestion I’m a veteran player, though this account is new. I remember when it opened, and the races were few. Coming back was amazing, though what I say is true. The game needs some change, and some players need them too. So lately I have been thinking of a solution, something to better filter the game and add something completely new while still keeping it open to all. An idea that would create a completely new WoW while not changing it very much! Then one night while lying in bed and playing WoW it hit me, metaphorically of course. It’s an idea so large, yet in a way so very small. It’s an idea that revolves around detail, lots of detail! Now try to imagine an idea so epic and so majestic, something mind blowing and revolutionary! And lower your standards...! Just kidding lol, though be sure to keep an open mind, it will only make sense if you read the whole thing! My idea is player owned cities. Now I know you’re thinking, this is a horrible idea, it would never work. But think about it for a moment! The possibilities that would follow players owning there own cities. Of course it would be an idea for those of a higher level, but it would change the way the game is played!! I will now begin to explain how this idea would ultimately play out. Explaining how Player owned cities will work Like a guild you will need to talk to a City Master and get a City Charter You then choose a name for your City To get the charter it will cost 10,000g and requires 25 Signatures Once you get the signatures and your city is accepted, you get a “City Stone” You can buy a City Stone for 10g from a City Master Vendor A City Stone is worthless unless a City Master (player) or other official give you a “City Seal” A City Seal is almost exactly like a Guild Invitation, but it pops up “Accept Seal” “Decline Seal” Once you have a seal you can right click your City Stone and it brings you to the City If you do not have City Stone, you can’t get an offer for a Seal If you want to abandon the city, bring your City Stone to a City Master (NPC) and ask him to “Remove your Seal” If accepted into a city, a City Master (NPC) can teleport you to your city cause your stone will have a 15 min cool down. I have a city, now what? Well you really don’t have a city yet like you may think, you’ve been approved to get a city, you posses the name, and it’s yours but you don’t own property. Now you may use your city stone Unlike other city stones, this one is a “Rare” which can only be possessed by creating your own city. When you use it, it shows unclaimed land for cities. Sort of like when viewing your map, although you click the unclaimed territory to buy it. Everyone knows that location is key! The ocean has fishing opportunity, inland has animals that can be skinned, the rocky mountains/hill areas have mining opportunities and grasslands have plants to pick. Abundance is chosen by 1 thing which will be explained later. Outside of the city is PVP and very dangerous, but this will be explained in detail later as well. Alright, I know what property I want now what? Well, purchase it before it’s claimed! To buy the land it costs 30,000g and do remember these are just base prices, this will be a costly addition, but well worth it! So know I have a city! Wrong... You have empty land, a construction book, construction skill, and 25 city members. What you must do know is advance to the center of the city and start the quest! Wait what’s this talk about a “Quest”? Well you don’t just want someone going to go build a city that won’t work! You must educate the person beforehand. So you start the quest by talking to the City Counsel in the center of your empty land. It begins quite a few chain quests, which earns reputation for the city but aren’t necessary for Loremaster. These quests will teach you how to start a city, manage it and then how to keep it thriving and safe from danger! Danger, what danger?! City’s can be profitable but they can also cause you to lose a lot quick! That will take a while to explain all on its own so I will save city conquering for last! Quests 1. Welcome Master we’ve been waiting 2. Getting started, the right way! 3. A city done right! 4. You’re on your own now. _____ Welcome Master, We’ve been waiting Organize your city labor workers to construct the following 0/20 Labor Workers 0/1 Bank 0/3 Houses 0/1 Mailbox Description It’s time you learn how to start up a city. First go to a major city and look for workers, you’ll need to hire at least 20 Construction Workers to get started. They will be scattered around major cities and their services are not cheap. You’ll need them to assist you in building your city up. Reward You will receive 1,000g 10 Construction Workers _____ Getting started, the right way! Organize your city labor workers to construct the following 0/1 Auction House 0/3 Houses Description Now that you have workers, it’s time to expand your city! Have your workers build a few more buildings! Reward You will receive 1,500g 5 Construction workers ___ A City done right! 0/250 Citizens (players) Description You’re free to construct your city as you wish, do remember a city is only as good as its ruler! With that in mind go find some citizens to help aid you in constructing your city. Once you get 500 Citizens (players) come speak with me again. Reward You will receive 5,000g _______ You’re on your own now. Speak with 0/x City Rulers Description Your city is now among some of our greater cities like Stormwind and Darnassus. Go to each major city and speak with the Kings and Queens about doing business! Reward You will receive The ability to connect you Auction House with the rest of the server The ability to send and receive mail from people outside of your city Recognition as a City To switch back and forth between City Trade Chat and Game Trade Chat The ability to advertise your City at major cities! Construction Starting a city may sound easy like this, but do remember it takes time. Rome wasn’t built in a day, and unless your bank is flooding with gold, neither will your city. A building is only built as fast as how many construction workers you have. Construction workers are NPC’s that are scattered throughout each city and you pay them daily, weekly or monthly rates. At first, you will have a Construction Manuel and construction skill, remember me mentioning those in the beginning? Well it’s now time to explain Construction! Like other skills, the only way to raise your skill is to practice it! So building homes to start is an absolute must. A city without homes can’t hold any players! Therefore keep in mind your city cap depends on how many houses you have in your city. Houses may take anywhere from 1-4 hours to build depending on your skill, work force and wage rates. The more houses the better! Once you’re construction level is 10, you can choose to create a mailbox. Though this will be a green skill the second it’s released. A mailbox takes anywhere from 1-10 minutes to build. Level 25 you can create a city Inn, your citizens can use it to make their home, buy sell or trade goods and rest. Level 50 you can create a city bank. Banks can take anywhere from 7-17 hours to build and are very expensive! But I will explain the “Expensive” part in a moment. (20+ construction levels) Level 75 you can create profession houses, empty of course, you pay to have it filled. This takes anywhere from 1-5 hours (5 levels per) example: Bakery, then you put a baker in it. Level 100 you can create a city Auction House! The auction house will take anywhere from 15-30 hours to build and like a goblin town, it’s only good for trading people inside of your city. But this changes in time and with gold. (30 levels) Level 150 you can create level 2 homes and unlocks “landscaping” where you hire yard workers to build flowers or gates around homes and cause them to level. Leveling a home gains city reputation, construction levels and not to mention holds more guests! (each home upgraded is 5 levels) Level 300 you can build a warehouse, sort of like a second bank because I hear people complain about not having enough storage space, takes 10-30 hours to build. (25 levels) Level 350 you can create ports, though you’ll have to hire mages to do this. A port house takes 20-40 hours to build, because a mage needs to help make it stable enough to hold ports. Each building can hold up to 4 ports. (100 levels) Level 450 you can now build scenery! Like roads, benches, fountains, bridges, light posts, the whole thing! Raising city appeal gains city reputation and attracts NPC citizens like bakers, mages, children, fisherman and more! Also you can put in a stable master/mounts Level 500 you can build a Castle (or if I forgot something put it in there) A castle takes 90-200 hours to build and is extremely expensive! Requires minimum 200 citizens, 10 mage workers and 100 construction workers. Maximum 40 mage workers, 350 construction workers. (100 levels) Along with paying for city labor, each building will be costly. A house costs 100g, a city inn will cost 250g, a city bank 1,000g, a professions house 500g, an Auction house 5,000g, landscaping anywhere from 100-500g (depends on what you add), A warehouse 2,000g, port house 10,000g, scenery 200-1,000g depending on scenery, and a castle 100,000g. But, what to do with all these empty buildings? GFSGSJARL!?! They are empty?!?!? Yes? You own the building but no one works there yet... You’re going to have to hire a workforce!Dragonsaurus16 Apr 21, 2013
Apr 21, 2013 account problem my friend upgraded his account to WOTLK today and did the Subscription.why he still a travel player, when he log on the game ,can't trade,can't use auction house. does anyone else has the same problemChewinggum1 Apr 21, 2013
Apr 21, 2013 Authenticator help! Hey guys; I just did a factory reset on my phone because it was giving me one hell of a time... I just realised I had my authenticator on it! I re downloaded but not sure it will work ... I haven't yet had the chance to test it.. What should I do? Please help!Loochi3 Apr 21, 2013
Apr 21, 2013 starter accounts cannot remove calendar spam the only options i see are tenative, accept, decline... remove is greyed out isnt it. so i cant remove them is there a better solution?Lavahlight9 Apr 21, 2013
Apr 21, 2013 Game crashing after spammed with gold sellers I know I put ticket in about the gold sellers in my calendar and was told to report them even though my calendar kept on error messaging me. I really don't believe in coincidences, my game was working just fine up until this afternoon when I logged on and decided to continue to level my monk. Last night I was a little bored so I logged onto my monk and discovered a raid invite in my calendar so I went and looked in it as the glowing question mark was annoying me. "Great" I thought when I realised it was gold spam, "what won't they think of to make my game experience horrible...I don't want your beeping gold!" Anyway I tried to report it but got and internal error, and this afternoon as I said my game began to crash as I was right in the middle of that escort quest taking the cow back to the refuge. I reported errors as well as replied to the ticket about the gold sellers. I even deleted all my addons /cry interface folder and my cache. I looked up my vid card to make sure the sneaky bugger hadn't updated itself as if I had I wouldn't have been able to even log into my game. I am really not sure what else to do and hope my problem is resolved quickly as I want to finish levelling my monk and take a break from wow as it the last class to 90. Tying up lose ends so to speak so I don't want swear at my computer every time I walk past for the unattainable....Alraun3 Apr 21, 2013
Apr 21, 2013 I paid for a faction change 3 weeks ago. Why hasn't it been completed yet? Did somebody at blizz fail to hit the confirm to faction change button?Akachickenjo6 Apr 21, 2013
Apr 21, 2013 PVP Need help or understanding (if possible.) The numbers are off for my toon on this link> http://us.battle.net/wow/en/character/stormrage/Lowar/pvp#bgs For example, the RBG team I was in just won a EOTS, yet the above link indicates that I am 0-22 this season for Eye of the Storm. It was 0-21 prior to the bg (as I checked). Matter of fact, I have actually won more than I have lost in this Rated BG this season. More disconcerting, in my achievements tab, under the Tyrannical Conquest, it has me at 10,617 conquest earned for the season. However, under my Character>Currency I have earned 14,717 points for the season. Are both of these known issues? Or are you singling me out because my toons are all dwarfs (except the druid but we won't talk about him)? Let me know. Thanks.Lowar1 Apr 21, 2013
Apr 21, 2013 recruit a friend? ok soo i want more room on this account. alts n bank toon n such, can i recruit-a-friend myself n start a second acount in my name n move a one of my 90 on the account that way i get a second account to play with n a cool mount?Raintrees3 Apr 21, 2013
Apr 21, 2013 Frostbrood Drakes Hi there, I had a quick question about the Frostbrood Drakes. Ive been trying to get one for a few years now, and finally accomplished the task thanks to a good group i found. I think this mount looks awesome, and i really really..... really want to use it, but.... theres a slight problem. You guys model everything, and you make it look great, and then, on one of the cooler flying mounts in the game, theres this little flappy piece of wing texture that connects both wings together, and when i say flappy, i mean, it looks weird, and it makes me not want to use the mount. Can you do anything about this, either remove the small piece, or, anchor it, so it dosent move at all? it dosent look right, and its clipping through the model in a whole bunch of places.Kyliah1 Apr 21, 2013
Apr 21, 2013 Starter Edition: Upgrading I have just one simple question regarding this weeks 50% off sale on the starter edition upgrade. If I buy vanilla, BC and WOTLK will I have access to any play time with this purchase? I am a new player I am interested in developing my characters past level 20.. But I am unsure if I will receive play time if I upgrade my account with the 50% off deal. Any help and a swift response will be greatly appreciated. Thanks!Mozgog2 Apr 21, 2013
Apr 21, 2013 should we report carry spam? everyone sees the arena/rbg boost spam in trade chat. Is it against ToS and should we report it? or simply /ignore?Hagolas6 Apr 21, 2013
Apr 21, 2013 Guild Transfer Still Pending? Well I did the Guild Transfer around 7:00 PM which is Mountain Time, and currently being 10:49 still pending, is there something wrong? I log on and my toon is over on the server I want her to be, but the Guild is still unknown does this usually take longer?Xriku2 Apr 21, 2013
Apr 21, 2013 Thanks Tiseruun :D I'm not one to make threads at all, but tonight I received a great service from the GM Tiseruun. It started when I asked for a name to be freed for me, shamefully it wasn't :(, but as compensation the name Crossfire that I didn't ask for and that fits my new hunter alt perfectly was freed :D. That for me is a great GM service to be thankful for and it didn't end there because I also got to read the joke: What did James Bond named his pally? Bubbleoseven. So thanks again GM Tiseruun for the great service and conversation, and I will end this thread the same way you ended our conversation. With a fist pump of course :P. Sorry for the bad english, not my first language.Mirakl0 Apr 21, 2013
Apr 21, 2013 Used prepaid time? Just paid. I just paid my account on the 16th, go to log in tonight, and I get the error saying I have used all my prepaid time? My account shows active. This isn't frustrating or anything...Portalot1 Apr 21, 2013
Apr 21, 2013 WoW1 and WoW2 problems... so yesterday i added game time to my WoW account, and unknowingly i made a "WoW2" and evidently.. i added the time to WoW2. i just got to 90 and was looking forward to playing but,. anyway, my question is. is there anyway to change my game time to WoW1 from WoW2?Ðarkaeñio1 Apr 21, 2013
Apr 21, 2013 Game license isn't applying to forums account I recently renewed my subscription, but for some reason my access to the forums is still limited. What's going on?Valistae1 Apr 21, 2013
Apr 21, 2013 Account banned wrongfully Alright Blizz this is getting stupid.This is the 3rd time in as many weeks that you have banned and then unbanned one of my accounts for no reason.Why don't you go after the real gold seller and buyers and turn off that automated piece of crap thats banning ppl for nothing.I want a blue or gm to please type with me.I am very upset.Shäôkhän1 Apr 21, 2013
Apr 21, 2013 Account suspension time confusion? My friend got suspended for inappropriate language in Trade chat(lol). He got an email that says its only a 3 hour ban. But when he comes to the "learn more part" where the reply button normally is on the forums, it says it isn't up for another 2 days. What is the real ban time?Mikaéus2 Apr 21, 2013
Apr 21, 2013 Made a blunder, please assist. Hello this is now my solo surviving character from a few weeks ago. A few weeks back I suffered a minor-ish head injury in soccer. This also happened to be when I reactivated my account, bout a few days prior. Now during my recovery i had some memory loss and it was during this that I deleted a couple of my characters with out even realizing what i had done. EDIT: the ticket which I submitted got an extremely fast response, within 30 mins to the average 12 hours the game told me. Thank you Blizzard Employees for your amazing customer service.Yazlie1 Apr 21, 2013
Apr 21, 2013 Play time with Mist of Pandaria upgrade? If I purchase/upgrade to Mists of Pandaria, do I get a month worth of play time included with that?Dominix6 Apr 21, 2013
Apr 20, 2013 Reactivate Account I Blizzard, I haven't played WoW for a couple to a few months now (I think its over 90 days). I was wondering if I can get a 7 day trial on this account until I purchase a time card. I will be purchasing a game time card very soon but I cannot wait because I am in love with the game.Tarecapula24 Apr 20, 2013
Apr 20, 2013 having problems with the reforging [solved] Yes, I did a forum search for this issue already and I read every suggestion that was made in the topics. None of them worked for me, which is why I am posting. Also wasn't sure to post in a topic that is 19 days old but not closed, or to make my own, I figured this was better, sorry if not! It worked fine yesterday, seeing as I did a lot of reforging before raid. Today, however, it won't work on ANY character. I first disabled elvui, because I thought that was the problem, but it still wouldn't let me reforge any of my gear. So then I disabled all addons. It still wouldn't work. I reloaded ui several times. I relogged several times. I've tried it on multiple characters. I even removed my addons that I had in the addon folder (which wasn't really many). It still does not let me reforge any of my gear. I also removed my Cache, Interface, and WTF folders. It still will not let me reforge gear. Yes, I have more than enough gold, and of course the gear is a high enough level. What gives? Will I have to completely reinstall the game? I'm so confused! :| ETA: and these characters are on different realms, so I'm not sure if it's an issue with the game itself or what.Aethereal3 Apr 20, 2013
Apr 20, 2013 @GM Eraburias #1 GM ever! Hi. I am writing to let everyone know how awesome GM Eraburias is. Like seriously, she is the most friendliest GM i've ever dealt with. She had me in and out in like under 5 mins and made me laugh too! Please Blizz, keep this girl around!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Vallkk0 Apr 20, 2013
Apr 20, 2013 transmog occasionally not working... So ever since the last patch, I've been having a peculiar but with transmog.. certain items that SHOULD be moggable aren't wanting to transmog. The latest example is my death knight- I'm trying to mog my BoA plate pants into the acherus starter pants. I've done this several several times on other death knight characters. When I hit "accept" in the mog button, it'll make the transmog sound, but it won't gray out and won't mog. reload, relogging, does not help, and I've had the same problem trying to get weapons to mog in the last couple days. It's quite distressing to not have pants. Help appreciated. Thanks.Stupíd5 Apr 20, 2013
Apr 20, 2013 Battle Tag How does battle tag work? I've tried to add people to my friend list using battle tag and I always get the error message "Player not found." What am I doing wrong?Silmiron2 Apr 20, 2013
Apr 20, 2013 Can't send heirlooms, stuck in gilneas Hi, I'm trying to send my heirlooms via mail to another character, however I can't find a mailbox in gilneas. I tried leaving the the area, but it seems like im stuck in by invisible and fatigued barriers. I can't delete this character because he obviously has heirlooms on him. And I *really* don't want to finish the gilneas quest line. Can someone help?Custon5 Apr 20, 2013
Apr 20, 2013 Deleting WoW sub-account & RaF issue So first off..I accidently being that I was like half asleep last night purchased a new wow account and now actually referring a friend. Being that I want to multi box & accidently did this. Do I need to put in a support ticket or only in-game? My friend says it'll take 1 day, I have a feeling much longer Secondly. I have the maximum number of wow accounts on my bnet account. 2 of them I used to use & may use come a day not including my main one. And I think 2-3 of them are just starter editions. Is there anyway to delete these starter edition ones without actually sending a pen & paper letter to blizzard?Dorider4 Apr 20, 2013
Apr 20, 2013 Free 7 days The free 7 game time in referrals and rewards, does that make you a trial account and not able to use Scroll of resurrection? Because i want to use mines just taken a break right now.Spîrît6 Apr 20, 2013
Apr 20, 2013 cant renew my subsciption page not found when I click subscription though my battle.net account to submit my payment and or time cardsHallowedheal5 Apr 20, 2013
Apr 20, 2013 (*) after name I'm not sure what the (*) after certain people's names means. i think it means whether people are using a full account or not, but i would just like to know 4 sure. it would make it a lot easier to know who i can invite to my guild, Misread.Cewldudeguy3 Apr 20, 2013
Apr 20, 2013 cant extract files I try to load my game and it pops up saying failed to extract files from an archive I haven't been able to play for a while and none of the things on the website are working to fix itGoontastic3 Apr 20, 2013
Apr 20, 2013 Change Real ID Name? Hello! I was wondering if I could get some help changing the real ID name on my account. It is currently under my Aunts name and I would like to change it to my own. My Aunt helped me create this account when I was 13 (I am now 16) and all the information was done in her name and it's pretty awkward for my real ID friends see me as my Aunt. If I could get any help with this it would be greatly appreciated, Thanks. (Edit) Thanks for the help guys, hope I can get this fixed without too much hassle.Àlex3 Apr 20, 2013
Apr 20, 2013 how to change parental control email? would we need to contact the customer service number or is there another way to do it? i've looked at some other threads but they're pretty old, so i wasn't sure if the way to do this has changed at all.Kannazuki4 Apr 20, 2013
Apr 20, 2013 How to block Calendar invite from gold seller It is annoying! I get the invitation every months from now to Dec. It's stupid I need to delete 7 times to clean my calendar. I hope you create a tool to clean this <drek> Thanks for your time!!!Rrh16 Apr 20, 2013
Apr 20, 2013 Regarding RaF grantable levels... So I read in the FAQ that unclaimed grantable levels will not be moved with a character if they transfer to another realm. Is it the same for characters who are transferring to another account?Fäyth3 Apr 20, 2013
Apr 20, 2013 Flying Why can we still not fly in the BC starting areas(Bllod Elf and Draenei)?Xyanela2 Apr 20, 2013
Apr 20, 2013 One year subsciption? Hi, how can I find out if I complete my agreement to pay for a year of WOW which was offered with free diable 3 and a mount?Grâsshopper3 Apr 20, 2013
Apr 20, 2013 JJ Abrams and new pet connection I see that there is a new pet coming out, Bad Robot, which is in reference to JJ Abrams. I bring this up because about a month ago, a friend of mine told me that JJ Abrams was now supposedly considering getting invovled in the production of the world of warcraft movie. While my friend does often get "inside information" about the movie industry from his Hollywood friends, I really didn't want to get my hopes up here. But now with this pet coming out, I'm a little excited that there might be some truth to this. Has anybody else heard anything in this regard?Pïckle5 Apr 20, 2013
Apr 20, 2013 Diablo 3 question. I'm going to preface this by saying that I originally posted this on the D3 forums as you can see here. http://us.battle.net/d3/en/forum/topic/8569311026#1 I was recommended asking on these forums so here I am. Long story short, I've been considering getting the D3 collectors edition and I have d3 through the AP that was offered, is the 4 months of WoW if you have D3 and buy the CE still valid, or was that a limited time offer? Thanks in advance.Dakhath2 Apr 20, 2013
Apr 20, 2013 Ticket Question WoW: If i make a ticket on one character and play on another character on the same account, will the GM try to contact me on any of my characters or just that one I created the ticket on? Thanks.Xenotoxin3 Apr 20, 2013
Apr 20, 2013 how would I go about buying warcraft upgrades for a friend? Is it possible to buy upgrades for him as a gift?Lawbringer4 Apr 20, 2013
Apr 20, 2013 Cant apply patch Im having problems to update my client. When I open WoW, it asks me to restart the client to apply updates, but when it restarts, it says it cant apply updates. In my WoW folder there is no Launcher o Repair tool. what can i do?Daragar2 Apr 20, 2013