Technical Support

May 12 Unusually High Latency anyone else having unusually high world latency this morning? or is it just me? xfinity FloridaBlaqbeard4 May 12
May 12 mage loading character name mage went through the portal to dalaran and got stuck on the loading screen so I 'x' out and now when I go back into the game I keep getting 'a character with that name already exists' - any ideas how to fix ?Roxette2 May 12
May 12 Demon Hunter starting zone crash My Computer has been disconnecting and crashing whenever I try to play on my newly created Demon Hunter. It only happens with this one character. I can play all of my other characters any where else in the game, including raids. What about the Demon Hunter starting zone is making my computer crash?Steelkurtain4 May 12
May 12 Everytime I open WoW I get pop ups like crazy So everytime I open, my computer opens internet explorer and just fires websites at me what seems like a million a second. This only happens when I open Any suggestions?Schmoopz1 May 12
May 12 Game Keeps Crashing! My game keeps crashing ever since 7.2. Can anybody help??Olôrin13 May 12
May 12 World Server World server still down ? its been this way for over 5 hours.Relil1 May 12
May 12 "Lagging out" without dc'ing, but chat works fine in real-time. As the title suggests, I've been getting into this weird "lag out" state, as if I had disconnected. Spells won't cast, npcs won't move or load, and logout/exit game don't work. However, I can still move around, AND chat works 100% fine and in real-time. Once I enter this state of "lagging out," I cannot leave it, no matter what I do. I've waited over 10 minutes for it to change, and nothing ever does. Logout/exit game do literally nothing, /reload does nothing, so the only solution I've come up with is to alt+f4, force-closing the game, then reopening it. This state occurs anywhere between every 10 minutes and every 3 hours. Sometimes it happens in the middle of a main city, sometimes it happens when I'm literally alone in an entire zone (doing archeology). Edit for further details: I've noticed that when I'm in this "lagged out" state, I can still move in real-time. For instance, if I start lagging, then I proceed to move to a far-off location, when I re-enter the game (after alt+f4) then I'm where I was after I moved. I am also able to use abilities in real-time, even though on my side, all I see is the spell high-lighting on my action bar, my character starting the animation for the ability, but no actual ability use. So, it seems to me that sending packets to the server is fine, but receiving them is a bit sticky. I also imagine that the chat functionality probably uses different protocols and/or servers and whatnot (since friends can communicate w/o being in-game), so I can see how that might not be affected. I've disabled 100% of my addons, to no effect. All drivers are up to date (video, network, audio, bios, OS). It's not the internet I'm using, because each and every time, I immediately go to a random website from my bookmarks and it loads up with no problems. I haven't played recently much at all, but I've read a lot of forums on how it seems 6.2 might've caused some serious connectivity problems. I've done two pathping tests, one in which the game is loading fine, and another in which I am in a lagged out state. **Normal WoW connectivity** Microsoft Windows [Version 10.0.10586] (c) 2015 Microsoft Corporation. All rights reserved. C:\WINDOWS\system32>pathping Tracing route to over a maximum of 30 hops 0 AwesomeComputer [] 1 2 3 4 5 6 7 [] 8 [] 9 [] 10 11 [] 12 13 * * * Computing statistics for 300 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 AwesomeComputer [] 0/ 100 = 0% | 1 3ms 0/ 100 = 0% 0/ 100 = 0% 0/ 100 = 0% | 2 55ms 0/ 100 = 0% 0/ 100 = 0% 0/ 100 = 0% | 3 59ms 0/ 100 = 0% 0/ 100 = 0% 0/ 100 = 0% | 4 --- 100/ 100 =100% 100/ 100 =100% 0/ 100 = 0% | 5 53ms 0/ 100 = 0% 0/ 100 = 0% 0/ 100 = 0% | 6 53ms 0/ 100 = 0% 0/ 100 = 0% 0/ 100 = 0% | 7 55ms 0/ 100 = 0% 0/ 100 = 0% [] 0/ 100 = 0% | 8 53ms 1/ 100 = 1% 1/ 100 = 1% [] 0/ 100 = 0% | 9 55ms 0/ 100 = 0% 0/ 100 = 0% [] 2/ 100 = 2% | 10 57ms 2/ 100 = 2% 0/ 100 = 0% 98/ 100 = 98% | 11 --- 100/ 100 =100% 0/ 100 = 0% [] 0/ 100 = 0% | 12 --- 100/ 100 =100% 0/ 100 = 0% Trace complete. **Lagged out state** C:\WINDOWS\system32>pathping Tracing route to over a maximum of 30 hops 0 AwesomeComputer [] 1 2 3 4 5 6 7 [] 8 [] 9 [] 10 11 [] 12 13 * * * Computing statistics for 300 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 AwesomeComputer [] 0/ 100 = 0% | 1 2ms 0/ 100 = 0% 0/ 100 = 0% 0/ 100 = 0% | 2 37ms 0/ 100 = 0% 0/ 100 = 0% 0/ 100 = 0% | 3 43ms 0/ 100 = 0% 0/ 100 = 0% 0/ 100 = 0% | 4 42ms 99/ 100 = 99% 99/ 100 = 99% 0/ 100 = 0% | 5 39ms 0/ 100 = 0% 0/ 100 = 0% 0/ 100 = 0% | 6 39ms 0/ 100 = 0% 0/ 100 = 0% 0/ 100 = 0% | 7 40ms 0/ 100 = 0% 0/ 100 = 0% [] 0/ 100 = 0% | 8 41ms 0/ 100 = 0% 0/ 100 = 0% [] 0/ 100 = 0% | 9 41ms 0/ 100 = 0% 0/ 100 = 0% [] 0/ 100 = 0% | 10 45ms 0/ 100 = 0% 0/ 100 = 0% 100/ 100 =100% | 11 --- 100/ 100 =100% 0/ 100 = 0% [] 0/ 100 = 0% | 12 --- 100/ 100 =100% 0/ 100 = 0% Trace complete. I did notice that on the 4th jump, I'm getting 99-100% packet loss, however, I'm getting it on both when I'm lagged out, and when I'm playing normally. I am currently on Windows 10. I have a wireless connection, using a T-mobile hotspot (I've also tested it on a wired, land connection to the exact same effect). My firewall is Kasperskey, but all of blizzard entertainment programs are allowed through. If more information is required, please let me know and I'll be glad to give it. Any other recommended tests would also be appreciated. Thank You. Update: While writing this post, I was currently in a "lag out" state. Writing this took ~10 minutes, and in the mean time, WoW was just running in the background. Within those ~10 minutes, WoW exited the "lag out" state, and normal gameplay resumed. So, I guess it's not 100% permanent, but seemingly random in nature.Ungrax178 May 12
May 15 Follower Equipment Issue/Question I was on my legion companion app and was going to apply Curio of Abundant Happiness to Kanrethad Ebonlocke but i accidentally over wrote my Pouch of Wonder that was one him. My question is can anything be done to try to retrieve it, or how could I submit a ticket about it, since it doesn't count towards item restoration? I also offer a suggestion that if someone is trying to apply a piece of follower equipment that there be a confirmation screen(for idiots like me) on the companion app.Grenthor2 May 15
May 12 High world latency I'm getting a lot of unusually high latency spikes tonight. It's only happening with world lag and particularly when I was trying to farm sunwell for mogs. I've been disconnecting quite a lot on this hunter to the point where I've had to stop playing. I'm guessing it's blizzard side because I can watch my voice chat ping and it never changes. The only ping that jumps up is world latency which goes from around 40s-50s to near 500. And of course my home ping has to compensate which throws my gameplay off.Rodderick0 May 12
May 12 Extreamely high latency. frequent dc's Hi I am experiencing high world/home latency (1000-5000ms). I bought the game 2 days ago and have experienced frequent dc's. I have come to the conclusion that - 1. The DC's and high ping occur after I install the game and play it at least once. After the first try the ping is sky-high almost all the time. And 2. It occurs when attacking a entity. I have read this post here - and I have the Telstra Gateway Max router. If anyone else is experiencing this issue, please tell me. If anyone knows a fix, please tell me as well. ThanksOxideisgodd0 May 12
May 12 Trouble logging in Hello I've got a new gaming laptop tried downloading wow but this happen's. Wow-65 This application has encountered a critical error ERROR #123 (0x85100084) Fatal exception. I've tried deleting the wtf folder it keep's coming back... also tried deleting wow and redoing it again Honestly don't know what to do.... also deleting the cache one did the same thing as the wtf folderÜntamed4 May 12
May 12 No Blimp Trying to catch the Blimp back to the Northern Kingdom it says its there but is isnt what should i do?Arrownami0 May 12
May 12 What happened this week? I travel early in the week and play when I get back. When I got back this time Wow is unplayable. It's chewing up 30% of my RAM . Its a constant jerk/stop when I am in the world. Latency is actually good so it looks like whatever updates happened this week crapped things out. It almost seems like a "memory leak" in the game.Mörgul1 May 12
May 12 A Classy Outfit I have the complete set of armor of the Unseen Path however I cant get the achievement "A classy outfit" it says I am missing the leggings but I'm not. I've put the complete set on and now have it in my bank. How can I get the achievement Thank you WilloweloraWillowelora1 May 12
May 12 Character/camera won't turn Hey I am having problems getting my character to mouse move or turn. When I use my mouse to turn the character turns in one direction regardless of whether I am turning left or right, and he does so incredibly slowly. Sometimes random things pop up like the map while I am turning. Its not a mouse problem because I can click on stuff, I just cant rotate my character or my camera. Also in the character select screen I cannot rotate my character by either mouse turning or clicking the arrows.Mcorkin0 May 12
May 12 Random fps drop/frame time spikes. It seems to be only WoW but after upgrading to a 1080ti I keep getting one massive frametime spike randomly which causes a fps drop for a moment. It doesn't happen very often (once every couple hours maybe) but it's a little annoying. I've updated all my addons but still am getting this spike.Meiria1 May 12
May 12 Warlock class hall down Attempting to log in to warlock located in class hall, receiving message world server is down. All other toons working with no problemBigbabysweet0 May 12
May 12 Game glitched I didn't know any other way to contact support, but through this forum. I was playing the game this evening, doing fine, got into the world quests in Azsuna and finished the four, hadn't turned them in yet, because I kept being directed to the legion attack on Azsuna. I was in the scenario with two other players, we did okay, got through all of them until time to fight on the battle ship. Something happened and my character was unable to finish that. Next thing I know she is flying through the air, like she was thrown from the ship, I popped on a parachute and landed safely, then the problems started. Server kept crashing. I would log back on and get back into the game, and then it crashed again. Did that repeatedly 7 or 8 times. I waited a while before I logged back in, then when I got in, I was at the start of the scenario again, but just me, no other players. And, I was getting killed constantly. When I tried to walk back to get out, game would crash. I quit that and just ported to Dal. Since that happened, I don't know if I can even accomplish that scenario now. I don't want to try. I tried putting in a ticket and couldn't even do that. I am not familiar with the new method of submitting tickets. I don't know how to make all those files they were asking me to send them and there was no option of relating what had happened without getting diagnostic files. Almost so mad that I wanted to quit the game. At this point, I don't know what to do. Would appreciate some help on this.Chulie0 May 12
May 12 Garona Latency I am logged in Garona and the server is suffering from major latency. The numbers are normal, my MS and the realms MS are normal as well, still there is a lot of latency. I asked in chat and other players are experiencing the same problem. EDIT: I went to Dalaran, and the game is OK. Apparently the problem is only occuring in the Broken Shore.Kfourswag0 May 12
May 11 Game "freezing"... sort of... The game will occasionally "freeze" whereby I can move around and can sometimes see other people and NPCs, but they don't move (except to run in place occasionally) and I can't interact with anything. I can still chat and see emotes. I can log out and exit the game if I wasn't in combat when it happened, otherwise, I have to ALT-F4. This has happened about 5 times in the last 24 hours and has been going on for about 3~4 weeks. I have not done anything extreme yet like reinstall, but I have updated video drivers and disabled addons. Any help would be appreciated. Windows 8.1 NVIDIA GeForce GTX 780 Some other random hardwareFurwillfly17 May 11
May 11 PC crashing upon launching WOW I just started playing again a couple of days ago. I was playing fine Tuesday and Yesterday but today as soon as I click the launch button from the app or launch from the .exe my computer slows to a crawl and then freezes. WOW never actually launches at all. I reset all game preferences, ran the repair tool, deleted the cache, WTF and interface folders and nothing has changed. Because the game never actually launches there is no error of course. My computer is massively above specs (6600k, 16gig DDR4 Ram, 1080 Ti) so its not that. I think there was a windows update last night a very small one but other then that nothing has changed. I tried several other games and they all worked with no issue. I have the latest Nvdia driver for my 1080 Ti. What should I try now?Tieronetwo2 May 11
May 11 ERROR#132 Critical Error, Access Violation Help Last night I played the game perfectly fine and went straight to bed. The only thing that changed during the night was that my computer decided to automatically update windows 10 overnight. (note: it was not updating TO windows 10 as i already had it installed, but the OS windows 10 went through an automatic update) Now when I try to play WoW, the screen goes black, with the login menu sounds playing in the background, and an error message shows up with the title "WoW - 64" the error states: "This application has encountered a critical error: ERROR #132 (0x85100084) Fatal Exception! Program: C:\Program Files (x86)\World of Warcraft\Wow-64.exe ProcessID: 7972 Exception: Access_Violation The Instruction at "0x00007ffe83d3d431" referenced at memory "0x00000000000000018" the memory could not be "read". Press OK to terminate the application. " Steps I have tried: Going to the files permissions and giving the user full control-no change Uninstalling the automatic Windows 10 update-Computer Running a little slower but the same Error Popped up Running the Repair tool-no change Reinstalling the Automatic Windows 10 update and then Reinstalling WoW-no change Deleting the WTF and Cache Files, and restarting the game-no change I believe it is worth noting as well that the string of numbers/letters (the "instruction" and the "memory") change each time, the numbers i have written on this post are just from the most recent bug. But the message is always an access violation, with a fatal error code 132. And that this Laptop is new, (less than a month old) I am looking into opening a ticket as well but am hoping to get some sort of help, or understanding as to what is going on. it is especially frustrating that this all happened with no user input, the game was working completely fine last night when i went to bed, but this morning it is showing this error. I also have a DxDiag file that i can provide but I'm not sure how to send it through forums, i also have the most recent error report (taken from World of Warcraft\Errors) but also do not know how to post those files throguh the forums.Smokedsàlmon11 May 11
May 11 Extremely high world latency (500-15,000+),frequent disconnects Over the past 3-4 weeks I have been experiencing intermittent lag. It starts with my world latency increasing from the old usual 40-50ms to anywhere between a few hundred to thousands of ms. When this starts to happen, talking to NPCs/vendors/flight masters becomes impossible or has extreme delay, but I can still move/cast spells just fine. After some amount of time (usually between 5 and ~30 minutes) I will suddenly DC. When I relog the world latency will still be very high and I am just waiting to DC once more. Again, this has been happening frequently (but not every day) for about a month. I don't have any evidence but my gut feeling is that it tends to happen more in the evening (after 7pm EST) I have no connection issues with any other service, including all other Blizzard games. My ISP is Atlantic Broadband out of southeastern Connecticut. IP info: Windows IP Configuration Wireless LAN adapter Local Area Connection* 2: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Wireless LAN adapter Wi-Fi: Connection-specific DNS Suffix . : Belkin Link-local IPv6 Address . . . . . : fe80::dc22:70d:6958:490d%13 IPv4 Address. . . . . . . . . . . : Subnet Mask . . . . . . . . . . . : Default Gateway . . . . . . . . . : Tunnel adapter isatap.Belkin: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Belkin Tunnel adapter Teredo Tunneling Pseudo-Interface: Connection-specific DNS Suffix . : IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:2c45:3564:7698:934c Link-local IPv6 Address . . . . . : fe80::2c45:3564:7698:934c%4 Default Gateway . . . . . . . . . : :: ---------------------------------------------------------- Pathping: Tracing route to over a maximum of 30 hops 0 DESKTOP-1JVQD69.Belkin [] 1 2 3 [] 4 [] 5 [] 6 [] 7 [] 8 [] 9 10 * * * Computing statistics for 225 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 DESKTOP-1JVQD69.Belkin [] 0/ 100 = 0% | 1 4ms 0/ 100 = 0% 0/ 100 = 0% 0/ 100 = 0% | 2 16ms 0/ 100 = 0% 0/ 100 = 0% 0/ 100 = 0% | 3 15ms 0/ 100 = 0% 0/ 100 = 0% [] 0/ 100 = 0% | 4 20ms 0/ 100 = 0% 0/ 100 = 0% [] 0/ 100 = 0% | 5 21ms 0/ 100 = 0% 0/ 100 = 0% [] 0/ 100 = 0% | 6 26ms 0/ 100 = 0% 0/ 100 = 0% [] 0/ 100 = 0% | 7 29ms 0/ 100 = 0% 0/ 100 = 0% [] 0/ 100 = 0% | 8 25ms 0/ 100 = 0% 0/ 100 = 0% [] 0/ 100 = 0% | 9 29ms 0/ 100 = 0% 0/ 100 = 0% Trace complete. ---------------------------------------------------------- Tracert: Tracing route to over a maximum of 30 hops 1 1 ms 1 ms 2 ms 2 15 ms 10 ms 13 ms 3 13 ms 15 ms 16 ms [] 4 16 ms 14 ms 15 ms [] 5 21 ms 14 ms 14 ms [] 6 25 ms 28 ms 19 ms [] 7 22 ms 21 ms 20 ms [] 8 22 ms 21 ms 21 ms [] 9 45 ms 41 ms 43 ms 10 * * * Request timed out. 11 46 ms 45 ms 44 ms 12 73 ms 55 ms 49 ms Trace complete.Wingchu3 May 11
May 11 Flight Glitch? As of late, my character is running in place after I leave a flight. When I use the flight master and arrive, the running normally subsides after a few seconds. But, this time it kept going for a few minutes. I know I did not DC because I was watching other players move around. Any help with this would be appreciated.Shinsu0 May 11
May 11 please help me i cannot connect i don't know what to do i have internet but it stays in connecting window???Turtletanker6 May 11
May 12 Charater not appearing on account or app this character, bipsi, does not appear on my list of characters on the WOW account site. on the armory app, when i try to bring it up in character view, i get the message "this character profile is currently unavailable due to a long period of inactivity." ive been playing this one since legion came out.Bipsi6 May 12
May 11 Frequent Disconnects I'm disconnecting about every two minutes at this point. This is something that has happened off and on since December, maybe a couple times a day--but never anything like this. I can't play the game like this, what the hell is going on? Any advice?Durriken3 May 11
May 11 Patch update error! Please help. Need a fix. Hey guys, so I've been having a little problem lately with the newest patch update. Okay, so I'm currently deployed to Afghanistan at NKC. I brought my laptop over here to play WoW even though I go out on missions every single damn day so I rarely have time anyways lol. But nonetheless here I am on my laptop with some free time. The past few days, I've been trying to update to the newest patch for Legion. When I go to click update on the launcher it comes up and says "Fetching encoding tables" and starts the process. It's a total of 73.75MB. It starts the process and when it finally gets to 73.75MB it basically goes back to 0/73.75MB and starts the "Fetching encoding tables" process all over again. It'll do this about 3-4 times in a row, basically like a loop until finally a message pops up and says "Whoops! Looks like something broke. Give it another shot" So I'll try and give it another shot and it'll do the same crap over again. Now, I've tried fixing it myself for a few days. I've searched all over the internet on these forums and also on Reddit. Nothing has seemed to help. I've tried restarting my laptop, deleting the .idx files, cache, .data folder, disabling firewall/antivirus, opening ports, changing the launcher language, I've tried everything I could find I think, to include a complete reinstall of WoW and Battlenet. So is there anything I'm missing? Can someone help? I know its not because I'm over here and the internet isn't the greatest, because I played perfectly fine in Kuwait and perfectly fine the first few weeks I got to Afghanistan. Any help would be very much appreciated. Thanks in advance!Ticordron2 May 11
May 11 Character chopiness It's just that, my fps are running 50-70 and world ms is 60 and my home is 65. I thought maybe an addon was doing it and I disabled them all and ran vanilla and still choppy. I restarted my computer a couple times, didn't work and I even turned my graphic settings all the way down and that didn't work. I have my most recent drivers. So its not my internet or addons or not updated drivers. Please help!Nyse8 May 11
May 11 Transferring WoW to another computer I recently purchased a new laptop. I have heard that I can download WoW onto my new computer from my old one without having to download the entire game online again if my two computers are connected to the same home network. Could anyone give me a step-by-step on how to do this? I would prefer to not do a full download of WoW. Thanks.Easybakeoven2 May 11
May 11 Legion Content Unavailable Legion Ports are not appearing for me in Dalaran ?? Is this a know or recurring issue for anyone else ?? Seems like 75% of the time I portal in they are not there... Last night I logged in and out of my battlenet account and nothing :-( I logged in just now and they were there, I headed to Stormwind to auction some items and came back to Dalaran and portals are gone :-( Additionally the Flight master is in the old spot and I can only fly to old locations. It is like I don't have Legion content available ?? Respectfully, DazanieDazanie0 May 11
May 11 Graphic issues Upon starting wow today my graphics won't show right I can see through walls at the UN and pass screen the demons are the toon select screen they don't show right. What can I do to fix this.Renkimura3 May 11
May 11 Cannot see other players in Stormwind Only appears to affect this toon on KT. Log in, and cannot see any other players in Stormwind. I've used Hearthstone several times, but no luck. I've deleted WTF, Cache and Interface folders, no luck... I log onto other toons on KT, and see everyone else just fine. Back to this toon, and SW is totally empty. Help.Wheresmycar2 May 11
May 11 Bear tank mage tower bug Doing mage tower on my bear, Also busy and never get to. Last 5+ pulls my interputs not working and Frenzied reg. I guess has a 4 day CD witch makes since I couldn't heal them pulls now... May 11
May 11 New Laptop - Medicore/Unstable FPS Hi there. I just recently purchased a new laptop and have been experiencing some poor performance specifically with WoW. I've tried and changed many things but have seen little improvement and it's driving me crazy. The computer struggles to exceed 60 FPS in most environments despite me turning down most graphics. In a 20 man NH raid I hover between 30-50 FPS, in Arcway/HoV I can get upwards of 80 FPS but in Nelths/Cathedral it struggles between 30-50 FPS. In my barren class hall I can climb up to 70-80 fps. Brief computer specs (ASUS GL553VE): Graphics - NVIDIA GTX 1050 Ti Processor - Intel i7-7700HQ CPU @2.80GHz 2.81 GHz 16 GB RAM 256GB SATA SSD + 1TB HDD The laptop is always plugged in for gaming. I've set the the windows power plan to high performance. Through Nvidia control panel I've ensured that the computer prefers the stronger processor while also changing the power management to prefer high performance. I have disabled Xbox DVR and ShadowPlay. Using HWMonitor I see that the computer is not overheating. I performed a clean reinstall of my graphics driver using DDU. Disabling addons does not improve performance. Vsync is disabled. Render scale is at 100% I have no programs outside of Nvidia GeForce that could influence WoW's settings. Here is a Pastebin of my settings: DxDiag Pastebin: Something my friend noticed is that the computer is only utilizing 40-55% of the GPU and that there's a possibility of something possibly throttling my system but we're not sure. Honestly I don't know much about computers; perhaps this is the best it can do. Thanks for your time.Genera6 May 11
May 11 Odd Glitchy Problem Windows 7 - Mouse Clicking & Minor Stalling I'm wondering if anyone else is having the same problems I've been experiencing the last couple of days. I did update Windows 7 recently a couple of days ago and again yesterday. - When clicking and item in my bag to move it to another square in my bag, I am prompted to type in "Delete" to confirm deletion. The issue seems to be that the game thinks I'm trying to delete the item outside of my bag tiles, but this is not the case. It might have to do with a delay in loading the addon bagnon when I open my bag up? - Upon entering the game or a new zone and then hitting the "b" button on my keyboard to open my bag, there doesn't seem to be a response for about a second or two. After time to "load" I can open the bag. I've just confirmed that when I disable my addons, it does seem to resolve the issue. - Periodically, I've been experiencing complete "stalling" where the game sort of freezes but I cannot click anything. I can hit escape for the menu, i can use the windows button for start menu and I can hit ctrl alt del for the menu. However, even when outside of the game, I cannot actually left click anything. I cannot shutdown or restart the PC as certain clicking just stops. I have to get into the Shutdown/restart option, highlight my mouse over the option I want and then hit "enter" on the keyboard to restart. Very odd problem as temperatures and usage looked normal on HWMonitor. This only happens when I'm playing WoW and only started happening yesterday. If I was using the internet for watching videos or other things as the same time, those things also "freeze" strangely. No error messages and very odd. All my drivers are up to date and recent.Megaboo0 May 11
May 11 Connection is HORRIBLE Every time I open the internet while playing WoW, the game will freeze. What I mean by 'freeze' is I can still move around in game, and I see everyone running. This also happens randomly MULTIPLE times a day with nothing open in the background. Whenever this happens, normally my internet goes down for like 10-15 seconds. Please don't tell me to get better internet, this is 100% blizzard and not me. I can play any other game perfectley fine, no lag, no other issues, my laptop is also in good condition. It's honestly horrible because I pay 20 dollars a month to play the game ( I'm canadian ) and I can't even play it without disconnecting every 5-15 minutes. Literally. I'm gonna have to eventually ask for a refund on game time because its just getting horrible and frustrating. Today I was about to hit level 90 on a character, like 60,000 xp away. Completing the dungeon would have leveled me up. Although nope, 5 mins before the dungeon was completed I lost connection and got kicked. It took me 35 minutes to get into that dungeon. Thanks blizzard. Its very unprofessional, blizzard is getting paid a whole ton of money and quite honestly have nothing to show for it. Yea, sure I doubt they'll care about what I have to say here, although looking through the forums its been happening to tons of people. Anyways, if there is a actual way to fix this I would love your help. Thank you.Dinorawrus2 May 11
May 11 Game Freezing Hello, This issue has been going on for several weeks. I cannot submit a ticket with a required screenshot, because the game freezes and causes my pc to freeze. Therfore I am unable to do anything but shut the pc off and back on. This issue only occurs when I am changing zones or worlds. For example, if I am on the Wandering Isle and someone summons me to a raid or dungeon entrance, the game will freeze on the loading screen and I have to shut down. This will continue on and on until eventually I get "lucky" and the zone will succesfully load. Thus, the group has to move on without me. I have unistalled and reinstalled twice. I have run game repair function numerous times. Uninstalled all my add ons and tried loading zones and still same issue. I have posted before but never receive a response. I have updated all my graphics drivers and windows patches. Windows 10 GTX 980 ti i7 quad core 16g RAMXach0 May 11
May 11 Screen Flickering in Blizzard games on Razer Blade 17" Hello, I was fortunate enough to get a new Razer Blade Pro 17 (I7 6700K, 32GB DDR4 Ram, GTX 1080) and I am experiencing some issues while playing Heroes of the Storm and World of Warcraft. While the games are loading, the screen flickers. The flickering looks like the saturation of all the colors on the screen go to about 50% and the image shifts up and down. This only happens on loading screens and not while in the game. Please see the videos below: - HOTS - WOW All Windows updates are installed, GeForce Experience and GPU drivers are all up to date. Any clues as to what could be causing this?Syss1 May 11
May 11 Game Freezing and FPS drops So I hope I convey the problems I'm having and someone understands or might know what issue I might be having. For the past week or two I noticed each time I go to launch WoW it freezes and the program stops responding for 3-5 seconds before it actually brings up the log in screen. For awhile that has been the only issue, but when I got in game everything seemed to work just fine. However starting yesterday I noticed that when I go to log out, or even change characters it's been freezing for a few seconds as well. I've also noticed a change in my FPS, where I usually have a steady 80-100FPS in non populated areas and 60FPS in places like Dalaran or other packed areas. Now however I noticed it spikes and drops really randomly, where I can be flying out in Valshara and I'll keep having drops every 5-6seconds from 80fps to like 30. I've set my graphics to 1 (which my PC is more than capable at running the game in 9-10) and I still see the same issues. I've also tried a repair to the game to see if that would help something but it didn't. Anyone have any ideas? Just some Computer Specs to show that I'm not running a toaster. Processor: I7-4790 CPU @ 3.60GHz Ram: 16.0GB Graphic Card: Nvidia Gforce GTX 970 Side Note: I have played Heroes of the Storm, Heathstone, League of Legends, Marvel Heroes and Final Fantasy 14 and none of those games seem to be having any problems.Sarinity5 May 11
May 11 Bliz desktop app not loading I decided to uninstall Curse Client (and Twitch since they're both linked) so see if it would help my ingame issues of freezing, lagging. I rebooted, but now my desktop app doesn't load properly. It comes up like that for all of my games. I'm running a repair now to see if that will fix it. EDIT: The repair did not work. May 11
May 11 Reoccurring Latency Spikes - Past Week Description of the problem, including affected games or services. I've been experiencing regular latency spikes in WoW for the past week or two. My latency has been a roller coaster, up and down, repeat. Usually it sits at ~60 to 80ms home/world, but it has been peaking upwards of 10k home/world. The most common spikes are upwards of 300ms and last about 15 minutes, then drops for ~5 minutes, and spikes again. Date and time the issue occured. The spikes tend to happen more often during daytime hours; however, they happen at all hours of the day. Your IP Address, ISP, and connection type. My IP Address:, My ISP is Comcast, and my connection type is WiFi (unfortunately, but I've been at this apartment for about a year without any issues). I'm located in the Seattle area and the realm I'm on is Area 52. Win MTR Test The following is a Win MTR test conducted over a period of roughly 30-45 minutes. The Host address is the US West Test IP Address |------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | - 1 | 3737 | 3735 | 0 | 9 | 257 | 2 | | - 1 | 3741 | 3740 | 9 | 25 | 1006 | 23 | | - 1 | 3737 | 3735 | 10 | 25 | 920 | 11 | | - 1 | 3741 | 3740 | 12 | 27 | 1091 | 33 | | - 1 | 3737 | 3735 | 13 | 29 | 522 | 33 | | - 1 | 3741 | 3740 | 12 | 28 | 945 | 15 | | - 0 | 3744 | 3744 | 12 | 30 | 1179 | 19 | | - 1 | 3736 | 3734 | 0 | 54 | 1314 | 39 | | No response from host - 100 | 750 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 750 | 0 | 0 | 0 | 0 | 0 | | - 1 | 3733 | 3730 | 36 | 56 | 1125 | 39 | | - 1 | 3740 | 3739 | 37 | 56 | 1653 | 43 | |________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud ProviderLiftie7 May 11
May 11 Can't log in character Unable to Log into character at Trueshot Lodge on US-Sargeras. The load screen covers approximately 75% before I receive a "World Server is down" error message.Aeronaughty1 May 11
May 11 Constant DC's error - BLZ51900001 Constant dc's just like yesterday. Although yesterday it gave me a different error code. Never happened before until the servers crashed a couple days ago.Eyeskream1 May 11
May 10 Guild keeps DCing doing Nighthold The last two nights(Today and yesterday) my guild is being massively disconnected. Not everyone is getting kicked, but almost the entire raid group is facing this issue. Please helpEth2 May 10
May 10 Lag Issue forcing game restart For the past few weeks a few times a day all of a sudden everyone will start running in place. I can't cast or interact with anything, however, I can still read chats and talk in them. My latency doesn't spike or anything like that. The only solution is to reset the game and everything returns to normal. What is the issue here?Revolutio1 May 10
May 10 "You Have Been Disconnected" I keep trying to log in to my WoW account using the blizzard app and clicking the play button brings me to the Legion login screen, then it says connecting and sometimes retrieving realm list but then it just says You have been disconnected and I'm not sure whats wrong but I don't think it's my internet because I am using other online applications just fine, Please HelpDemonklaus2 May 10
May 11 Character locked at 100 My character Kyarri is locked pending that I purchese the legion upgrade for my account, but when I first created my account I did pay for that upgrade, but it will not let me continue untill I pay the amount of $60.Moollia4 May 11
May 10 Armory Web pages "broken" In case anyone had problems viewing the new "Armory" pages, I found that if you block tracking websites, it will break the CSS on that page. As I run EFF's Privacy Guard, I found that this host cannot be blocked as automatically done by Privacy Guard: Setting just to block cookies instead of block host is sufficient to apparently restore operation. The symptoms of a broken page: You see a black and white page with HUGE full-window-width icons, scrolling down you would see some text that would normally show up on the page, seems to indicate the stylesheet was not loaded. Allowing but blocking cookies to the above host seems to restore operation. As EFF's Privacy Guard usually isn't wrong about these things and the fact that an off site webpage is needed to view Armory pages, this seems to imply that private information is being shared to third parties...Stevner0 May 10
May 15 WoW keeps crashing in instances Hello So yes, my WoW keeps crashing very suddenly only during battlegrounds or dungeons. Nothing out of the ordinary seems to cause the crash. But i get error message saying "application encountered unexpected error CF80CB2D-5EA0-41B5-912A-F0B7BE93151B" I'm running a Mac if that makes a difference. Please help!Bormov8 May 15