Mac Technical Support

Jul 24 macOS 10.12.6 Available Hey all, This OS update from Apple includes updates to improve the security, stability, and compatibility. List of what this update includes can be found here. This update can be applied through the App Store: 1. Launch the App Store from your dock, or by clicking the Apple menu and selecting App Store. 2. Select the Updates tab. 3. Click Update next to macOS 10.12.6 Your Mac will begin installing the update, and will restart once the download has completed. You can also download directly through Apple's Support Site, or by performing a Combo Update.Eloemaz0 Jul 24
Jun 21 WoW Performance Guide For Macs - Legion The World of Warcraft Performance Guide For Macs - Legion - Updated 07/20/2016 Introduction The Burning Legion has once again launched an invasion campaign upon Azeroth, and it’s up to us to save the world!… Again. How many times have we done this? I’ve lost track. Nevertheless, the burden falls on us and we must do our part to protect those weaker than ourselves. And to do that, we need to make sure that our tools and equipment are up to the task. I started this guide way back in 2006 back when the Burning Crusade first threatened Azeroth. For over 10 years I’ve maintained it and tried to keep it relevant to both the players and ever changing state of the game, and I hope I’ve served all of you well. With the new expansion comes a new revision of the guide, and I hope you find it more useful than ever. Current Conditions of an Evolving Game I’ll level with you, things are not great right now for Mac users hoping to play World of Warcraft. Legion is a much larger step up in graphic fidelity than we’ve seen in past jumps from expansion to expansion, and that combined with the fact that Apple hasn’t updated either of it’s desktop or laptop lines with strong hardware offerings much at all in the last couple years (thanks to manufacturing delays on the parts of hardware vendors like Intel, AMD, and nVidia across the board) means that we’re in for a bit of a rough ride. I typically like to set 60fps as the standard for playable gameplay. But Apple loves to pair very high resolution “4k and 5k Retina” screens with integrated and mobile graphics chipsets, and AMD’s offerings, which is what Apple’s been sticking with lately, are particularly weak compared to nVidia’s current offerings. Long story short, Apple simply isn’t giving us the hardware needed to play games at the screen’s native resolution. If you’re dead set on playing WoW on your Mac, it won’t be at max settings, period. At this time, I genuinely cannot recommend any Mac model that will play the game respectably at max settings and at native resolutions. As a long time Mac user myself, it pains me to have to concede that point. But Apple has finally forced my hand. To play the game at 60fps at 4k or 5k, you need a graphics card close to an nVidia GTX 1070, and Apple’s graphics offerings aren’t anywhere near that. Thus, to play WoW at a reasonable frame rate, we must lower the in-game resolution to something closer to 1920x1080 or 2560x1440. At these resolutions, 60fps gaming is much more attainable. On a brighter note though, Legion brings with it the first major change in graphical rendering that we’ve seen since the game’s launch. I’ll try to spare you from as much technical jargon as I can, but OpenGL is the graphics rendering API that all games on Mac OS X have used since the beginning. But Apple introduced a brand new API called “Metal” a few years ago, and WoW’s Legion expansion marks one of, if not the first, major games to adopt it. OpenGL is out, Metal is in. In short, Metal takes away a lot of the cruft and middleware between the game and the computer hardware itself. The game has much more direct access to your hardware, and theoretically should perform much better on existing hardware than it would have on OpenGL. In practice, we’re seeing only minor gains, but that should improve as more game developers get used to using Metal. Behind the scenes, the major paradigm shift is the transfer of the burden from the graphics drivers developers to game developers. With Metal, it’ll be up to the game developers to squeeze performance out of their games. Going forward, we won’t be as reliant on updated graphics drivers to provide that function anymore. For those of you on Macs too old to support Metal, Blizzard is still offering OpenGL 3.2 as a setting in Legion, but preliminary tests on the PTR are showing it to be progressively slower than in the past due to Legion’s new graphics and Apple’s continuing neglect of supporting OpenGL. Current End Game 25-Man Raid Minimum System Requirements: Mac OS X 10.11.5 3.2 GHz Intel Core i5 or higher 16GB of System Memory AMD Radeon 370X or Intel Iris Pro 6200 or better Expect an average of 30fps on similar machines at minimum settings. Note that this is the estimated minimum requirements for a 25-man raid in Legion, and not the minimum requirements listed on the box, which was balanced around solo-play. Raids have noticeably higher requirements than questing around the Barrens by yourself. Limiting the in-game frame rate to 30 or 60fps will help keep your Mac cool and prevent overheating. The MacBooks and Macbook Pros especially tend to run a little bit hot being in that nice tiny form factor. To limit the frame rate, type in the following into the standard WoW chat box while playing the game. /console maxfps 60 "60" being the value of whatever number you want to cap it at. My Expectations From this point on, this guide will assume the following: 1. You have at LEAST 8GB of RAM in your computer, 16GB is preferred. 2. You have all of the latest updates for your version of OS X. 3. Your hardware meets the system requirements to run World of Warcraft: Legion. 4. You haven’t turned into The Incredible Hulk and smashed your computer to smithereens. The Settings A Precursory Note As mentioned above, Legion represents the largest graphical leap from one expansion to the next that WoW has ever received. There are now three whole settings above what we knew as “Ultra” in WoD, and the draw distance, one of the heaviest single settings for performance, is now 3 times what it was. On the overall “Graphics Quality” meter on the main graphics options menu, “7” was Ultra in WoD. So if you want to keep the same performance going forward into Legion, set it to 7. Not 10. Also of note in what is probably the best news in this whole guide, users with Macs new enough to run the Metal API finally have MSAA back! YAY! The Settings: Explained World of Warcraft: Legion brought a lot of changes to the UI and graphics options in the game, so let's go over them... One at a time. Graphics > Display Display Mode: This lets you choose between running the game within a window on the desktop, or to run the game at fullscreen. Windowed (Fullscreen) lets some of OS X's systemwide functions, like Mission Control's Expose features or keyboard shortcuts to remain active without WoW's keybindings superseding them. Though there’s been a longstanding bug with Windowed (Fullscreen) that can seriously affect performance on most Macs. Setting it to true "Fullscreen" may drastically increase performance, depending on the bug. Resolution: Resolution has one of the highest impacts on game performance. Lowering the resolution will drastically improve the performance of the game's frame rate and lessen the load on your GPU, but it will look noticeably more pixelated, blocky, and blurry. However, one of our resident MVP's on the Mac Forums, Tiapriestess, has provided Retina Mac users a way to scale the game down to resolutions the Mac's GPU can more easily handle without the UI HUD icons scaling with it: The resolution setting lets you lower the game's resolution to a fraction of your screen's native resolution, which is usually the highest shown option. Note that recent version of WoW have limited the list of options to mirror the actual aspect ratio of your display. So if you have a 1980x1080p screen which has an aspect ratio of 16:9, all of the optional resolutions will be of the same aspect ratio. You can use Tia's advice in the above link to bypass this restriction. Refresh Rate: Sets the game to match your display's refresh rate, the rate at which the computer's monitor can refresh the images on the display. In most cases, at least on Macs, this will be locked at 60Hz. Note that for most intents and purposes, 60Hz can directly be interpreted as 60fps, so unless you make a point to go out and buy an external monitor capable of 120Hz+, you're literally wasting power if the game's running at higher than 60fps. As the screen itself can't display anything higher than its max refresh rate. So if you're getting 80fps in your game on a 60Hz monitor, you're not seeing that extra 20fps. The screen is incapable of displaying it fast enough, regardless of how fast the rest of your computer is. Monitor: Let's you select which monitor WoW is defaulted to display on, in the event that you have multiple monitors set up. Anti-Aliasing: As the in-game tool-tip says, it is a graphics filter used to smooth out jagged edges. In general, the severity of visible jagged edges changes drastically depending on the game and the graphics engine used to display it. The different types of AA listed are shown in order from the least taxing/worst quality to the most taxing/best quality, from top to bottom. Describing each type of AA goes beyond the scope of this guide, but suffice it to say, MSAA is generally the best compromise between quality and performance. FXAA is a sort of lens filter that overlays the entire screen after the game has already been rendered, and acts as a post-render effect, blurring everything including the UI elements like action bars. MSAA is added during the rendering of each frame, and only smooths out the edges of textures. SSAA is an extremely taxing method of AA that renders the AA at a much higher resolution, then downscales it to match your game’s current resolution. It’s by far the best type of AA, but it kills most graphics cards. For more info on the types of AA, go here: Moderate to High performance impact. Use MSAA for best balance. Vertical Sync: Vertical Sync aims to reduce the amount of "screen tearing" that occurs when the game's frame rate drops out of sync with the monitor's refresh rate. The result is a more fluid image at all times. The trade off is that it does this by limiting the game's frame rate to a multiple fraction of the screen's refresh rate. So if you have a 60Hz monitor, and the game's running at 60fps, but drops below 60fps for whatever reason, V-Sync will instantly drop the game's frame rate down to 30fps to avoid screen tearing, as opposed to 59fps. This can sometimes throw players off if they're not expecting the sudden drop and jitteriness in motion animation. Use whatever your eyes are most comfortable looking at. Graphics > Textures Texture Resolution: Changes the sharpness of the in-game textures like flooring, player armor, NPC skins, etc etc. Setting this higher doesn't require much more raw processing power from your GPU, but it does require more video memory, or VRAM. So if two video cards had 256MB of VRAM, and another had 4GB of VRAM, but the video cards were otherwise completely identical, the 4GB card would be able to load much higher resolution textures with zero performance loss because it can simply hold more in it’s memory. Think of VRAM as your video card’’s stamina. Trying to load textures on a card that doesn't have the VRAM for it will force the card to keep switching out textures in order to display them, and will generally cause the game to stutter as you move and pan the camera as it tries to load the textures it needs. Performance based directly on the amount of video memory your video card has. Texture Filtering: A filter used to enhance the sharpness of textures, as opposed to just the edges. Lowering this will increase performance, but very few modern GPUs have trouble with 16x TF anymore. Minimal performance impact. Projected Textures: This enables the projection of certain textures, like spell effects, onto the game's terrain and other object surfaces. Turning this off can drastically improve performance, especially on mobile GPUs where pipeline bandwidth (The GPU's ability to process multiple instructions to and from the CPU at once) is limited. Moderate to high performance impact. Graphics > Environment View Distance: Increases and decreases the point at which distant objects change from being flat decals to rendered, textured objects. This has a profound impact on game performance, especially in newer zones from more recent expansions, where the game's textures are much higher resolution than older zones. This uses both raw GPU power and VRAM. The higher the setting, the more the GPU has to render at once. High to extreme performance impact. Environmental Detail: Essentially View Distance for grass. Changes the distance at which grass and other minor ground objects, like pebbles, are rendered. AMD video cards are less affected by this setting than nVidia cards are. nVidia cards have a harder time with it. Minimal to Moderate performance impact, depending on video card. Ground Clutter: Changes the density of ground clutter, like grass and pebbles. The higher the setting, the denser the grass. Like Environmental Detail, nVidia cards have a harder time with it than AMD cards. Mild to Moderate performance impact. Graphics > Effects Note: Some of the following effects may be disabled completely on some lower end graphics hardware. Shadow Quality: Changes the amount of shadows rendered in the game, as well as how many layers of shadows are allowed to stack on one another. This can have a dramatic affect on performance. And in fact, Shadows has been bugged in WoW for years. High and Ultra shadows are a LOT more demanding than they should be. I personally recommend keeping Shadows to "good" on all but the highest end systems. High performance impact. Liquid Detail: Changes the water effects in the game. Low uses the old water maps from Classic WoW, while Fair and higher use the new liquid maps from Cataclysm onwards. Again, High and Ultra have a pretty large impact on game performance, especially on lower end cards. I'd keep this on "Good" unless you have a higher end Mac. Moderate to High performance impact. Sunshafts: Changes the sun's ability to shine down on objects. Again, this setting is currently bugged, and requires a lot more power to run than it really should. Keep this on "Good" or lower. Moderate to High performance impact. Particle Density: Changes the density of spells and effects. For example, on Low, a Mage's Blizzard spell might drop 20 icicles. But on Ultra, the same spell will drop 100. This setting has the most impact in raids where lots of players are casting many spells at once. If you're in a raid and suddenly need to lower your settings, this is a good one to start with. Moderate to High performance impact, depending on situation. SSAO: SSAO, or Screen-Space Ambient Occlusion is an algorithm that approximates ambient lighting. Most noticeable indoors. Higher settings add more ambient lights, and render existing ones more accurately. As with Sunshafts, SSAO is somewhat bugged, and requires more power than it should. Moderate to High performance impact. Depth Effects Controls the depth of certain particle effects Moderate performance impact. Lighting Quality Changes how accurate lighting effects are rendered, and the quality of the effect. Moderate performance impact. Outline Mode Adds colored outlines around NPCs and players alike based on faction reputation. Moderate performance impact. Advanced The advanced tab in the system setting menu has one setting that absolutely needs to be addressed. Render Scale Also known as DSR or super sampling, render scaling is basically the “internal resolution” of the game. Setting this to 200% will literally render the game at 200% of the game’s current resolution, and then downscale it to match. Gamers with extremely high end gaming rigs like to crank this up as a form of AA to help smooth out textures and generally make the game look better, but this has by far the single biggest impact on the performance of the game. If you’re on a 4k iMac and set this to 200%, you’re essentially running the game at 8k resolution. So unless you’ve somehow modified your mac to have industrial grade GPUs, leave this at 100%. You can even decrease below 100% it if you want a little more performance out of the game at the cost of graphical fidelity. Extreme performance impact. Epilogue Well there we have it folks. The complete updated guide for World of Warcraft: Legion. I hope you all had as much fun reading it as I did writing it. See you in the invasion! 3-B. Past Changes - 07/20/16: Major rewrite for Legion. - 10/23/14: Total revamp for WoD in light of new Retina Macs. - 10/17/13: Changed the format of the guide completely. - 03/21/12: Added Late 2011 Mac Models, updated to represent 64-bit performance. - 04/22/11: Added Late 2010 Macbook Air, notes on integrated graphics. - 12/14/10: Updated for Cataclysm, lowering some settings to accommodate slow performance. - 10/14/10: Revamped settings for new graphics interface. Removed older Mac Models. - 04/28/10: Added newest Mac models, revamped settings to uniform 60fps across all models. - 02/12/10: Revised, condensed, and corrected small typos. - 12/01/09: Added Snow Leopard and newest Mac models. Removed PowerPC Macs. - 04/21/09: Updated settings to match the new scheme in patch 3.1. - 03/13/09: Added early 2009 Mac models. - 11/20/08: Updated new information after Wrath of The Lich King launched. - 10/08/08: Complete & utter overhaul in preparation for WoTLK. - 03/30/08: Updated findings for patch 2.4. - 02/13/08: Added details concerning the OS X 10.5.2 Leopard Graphics Update. - 02/07/08: Included PowerPC G4, G5, and newest Core 2 models.Stoneblade343 Jun 21
May 30 Temporary Workaround for Resolution Issues 5.3 seems to have created some issues with regard to resolutions, especially for Retina MBP owners. There is a workaround that will allow the player to use a specific resolution for WoW while also keeping the 1080p capability that has regressed in this patch. Below are the instructions for how to accomplish this: Open the Terminal (located in /Applications/Utilities/ ) and enter the following line, followed by the Enter key: defaults write com.blizzard.worldofwarcraft DesktopModeIsDefault 1 Once entered World of Warcraft can use your current desktop resolution as if it were the native resolution. In order for this to work, you must first set your desktop resolution to whatever you want World of Warcraft to run at, and then launch World of Warcraft. To revert your preference file, issue the following command in Terminal: defaults delete com.blizzard.worldofwarcraft DesktopModeIsDefault You should make a backup of this file before attempting this, just in case. The file is located here: ~/Library/Preferences/com.blizzard.worldofwarcraft.plist To access the ~/Library folder, while in the Finder hold down the Option key and select the Go menu. You should see a "Library" entry - that is the ~/Library folder. This option is hidden until you hold down the Option key with that menu open. This will allow you to use whatever resolution for World of Warcraft you choose like you used to without the added distortion/UI offsets caused by the non-standard resolutions that are now hard-coded into the game. Warning: Using this method will also cause the desktop resolution to be at whatever you chose before you launched World of Warcraft. You cannot increase the resolution from outside of World of Warcraft and then re-enter the game's fullscreen mode, as this will improperly set World of Warcraft to the new desktop resolution. It is a tradeoff, but as long as you do not exit fullscreen mode it should suit your needs in-game.Tiapriestess58 May 30
Aug 2 Default Graphics Settings(Updated for Legion) In case you wonder which Mac can run which settings, I compiled a list of all video cards. This list is for a resolution of 1920x1080. Quality 7 NVIDIA GeForce GTX 680MX NVIDIA GeForce GTX 775M NVIDIA GeForce GTX 780M AMD Radeon HD 6950 AMD Radeon HD 6970 AMD Radeon HD 7950 AMD Radeon HD FirePro D300 AMD Radeon HD FirePro D500 AMD Radeon HD FirePro D700 AMD Radeon R9 M295X AMD Radeon R9 M390 AMD Radeon R9 M395 AMD Radeon R9 M395X Quality 6 AMD Radeon HD 5870 Quality 5 NVIDIA GeForce GTX 650 NVIDIA GeForce GTX 675MX NVIDIA Quadro 4000 AMD Radeon R9 M290X AMD Radeon R9 M370X AMD Radeon R9 M380 Quality 4 NVIDIA GeForce GT 650M NVIDIA GeForce GTX 660M NVIDIA GeForce GT 750M NVIDIA GeForce GT 755M ATI Radeon HD 4850 ATI Radeon HD 4870 AMD Radeon HD 5750 AMD Radeon HD 5770 AMD Radeon HD 5670 AMD Radeon HD 6770 Intel Iris Pro Intel Iris Pro 6200 Quality 3 NVIDIA GeForce GT 640M AMD Radeon HD 6750 Intel HD Graphics 5000 Intel HD Graphics 6000 Intel HD Graphics 6100 Intel Iris Below min spec * NVIDIA GeForce 8600M NVIDIA GeForce 8800 GS NVIDIA GeForce 8800 GT NVIDIA GeForce 9400M NVIDIA GeForce 9400 NVIDIA GeForce 9600M GT NVIDIA GeForce GT 120 NVIDIA GeForce GT 130 NVIDIA GeForce GTX 285 NVIDIA GeForce 320M NVIDIA GeForce GT 330M NVIDIA Quadro FX 4800 NVIDIA Quadro FX 5600 ATI Radeon HD2400M ATI Radeon HD2600 ATI Radeon HD 3870 ATI Radeon HD 4670 AMD Radeon HD 6490M Intel HD Graphics 3000 Intel HD Graphics 4000 Intel HD Graphics 5300 Intel HD Graphics 515 UNSUPPORTED NVIDIA GeForce 7300 NVIDIA GeForce 7600 NVIDIA Quadro FX 4500 ATI Radeon X1300 ATI Radeon X1600M ATI Radeon X1900 Intel GMA 950 Intel GMA X3100 *Note: These cards might still work but you may find them too slow to enjoy the game.S4d1k126 Aug 2
Sep 21 Graphical issues with Intel Iris 6000 Series Mac users on OS versions prior to 10.12 Sierra with the Intel Iris 6000 Series graphic cards may encounter screen tearing and other graphical anomalies in World of Warcraft when the Graphics API is set to Metal. A previous work-around was to change the Graphics API to OpenGL. This should no longer be necessary; as seen below, please update to OS 10.12 Sierra to resolve the issue! If you previously changed the Graphics API to OpenGL, you can switch back to Metal via the following: From the in-game menu, choose System Click Advanced Change the Graphics API to Metal Restart the gameJagowoshi1 Sep 21
Apr 25 Loading screen super slow. Before 7.1 my load screen was almost instant. After the patch my loading screen goes about 1/10, stops, then finished about 5 seconds later. It isn't terribly long, but it is somewhat of an annoyance.Abusin114 Apr 25
2d New Nvidia Driver Third party post on driver improvements Nvidia Blog post about driver: It saw massive boosts on many newer nvidia hardware, mostly stuff you'd only find in mac pros and hackintosh. However, nvidia has also enabled (for first time) this version of driver to install on imacs and macbook pros without needing to modify installer. Also, these drivers safely do NOT touch built in and out of date driver in OS X, they install along side it, with a control panel that lets you switch between the current 346 driver, and the over year old 310 drivers. You definitely want to be using the 346 driver :) The driver is for ANY nvidia GPU even if it's not listed on the driver download page. Performance gains will be seen across almost all nvidia hardware over OS X stock driver. Especially 600-700-900 series. if you use AMD based graphics don't bother with update. However, if you do have a nvidia gpu mac, you should definitely install this 10.9.5 Driver Direct Download (Updated 09-12-16) 10.10.5 Driver Direct Download (Updated 07-20-17) 10.11.6 Driver Direct Download (Updated 07-20-17): 10.12.4 (Updated 04-20-17) (Pascal support but poorer metal performance. Micro stuttering/locking, some as long as 0.5 seconds. Undesirable play experience. Use older driver if you don't NEED pascal support) (Previous driver with no pascal support but works best with Metal/WoW 10.12.6 (Updated 07-20-17) 2d
Jun 15 Common Connection and Latency Issues Greetings all, We've been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you're having them. Table of Contents 1. Connection Troubleshooting Resources 2. FAQs 3. What to do if you need more helpDrakuloth5 Jun 15
Jun 9 WWDC 2017 Discussion Rumored stuff: Probably getting "files" app based leaks. Dropping or at least STRONGLY pushing against 32 bit apps in iOS 11 My theories: Further separation of high end iphone and lower end in branding. Many rumor sites have suggested we'll get an iphone 8 at top and phone 7s at button but I don't think that's how they'll do it. I actually predict iphone 7s refresh for the standard iphone and a new iphone pro at top. So it'll be iphone, iphone plus, iphone pro. I think they will go this route because all the stuff they are currently rumoring as "iphone 8" is just too expensive compared to what a 7s refresh would be. between expensive OLED and other advancements, the top model will just be a huge separation from an ordinary refresh and probably higher price point. I also think they'll rebrand top end because releasing a 7S and 8 at same time makes the 7S feel "obsolete" out the gate. Where as you can feel more current if you split product lines. Similar to macbook vs macbook pro, ipad vs ipad pro. I think this is year we finally see that happen with iphone. My 2 cents. Could be wrong and they just do 7s and 8 but i bet after a year of that they'll then do my idea for the reasons I stated :) EDIT, I'm dumb and thought iphones was WWDC, that's latter. rest held true thoughOmegal23 Jun 9
Mar 8, 2016 Low FPS in Windowed (Fullscreen) Mode We're aware of an OS bug where running some games in Fullscreen (Windowed) mode an cause a severe drop in FPS in-game. We anticipate this is addressed in the next OSX build. In the meantime, there are two different workarounds that may help! 1. Running the game in Fullscreen Running the game in fullscreen should not have the FPS degradation above. This does limit some functionality, such as ease of tabbing out of game without redrawing your desktop and Applications. 2. Minimize all background windows using Flash (including Blizzard App) Flash applications drawn behind a Windowed (Fullscreen) application cause FPS loss. The Blizzard Desktop App uses Flash elements as well, so minimizing this on launch can help. 1. Open the Blizzard App > Settings. 2. On the General Tab, locate the When I launch a Game dropdown. 3. Select Close the Blizzard App Window 4. Click Done to finalize your changes.Glaxigrav0 Mar 8, 2016
Apr 6, 2015 Red/Incompatible Realms Unavailable Hi everyone! We have recently released a small patch which may result in players seeing the above error. To ensure that you have picked up these changes, please make sure to launch through the Blizzard Desktop Application (already installed as the World of Warcraft launcher). If your download does not begin automatically, there are a few steps we can take: Check for Downloads manually. With the WoW tab open in the Blizzard App, select Options > Check for Updates Restart the Blizzard Application Ensure Agent is closed. Close out the Blizzard Desktop Application Open your Activity Monitor Look for Agent and hit QuitProcess if present. Reopen the Blizzard Desktop Application and allow it to update Run the Scan and Repair tool. If the issue continues or does not download, please create a new topic with the attempted steps and we'll attempt to assist! To confirm if you have the most recent game build (which realms will show available), you should see Version in-game during the login process.Glaxigrav0 Apr 6, 2015
Oct 1, 2012 Welcome to Mac Technical Support This forum exists to provide World of Warcraft customers with a place to discuss Mac technical issues with each other and Blizzard Tech Support staff members. While Blizzard Tech Support staff regularly monitors and replies to this forum, it is not meant as a place to resolve complex issues, due to the nature of forums. If you cannot resolve your issue through the forum, we highly recommend contacting us through other means. We have many self-help solutions that can address certain issues without needing to speak with us directly via phone. For these issues, the website will help you locate these solutions and other helpful resources to address your questions. Please see our Customer Support Contact page for details. If you need to submit a ticket, that option will be presented. These changes to the Blizzard website help us serve you in the easiest, most effective way possible. Players are encouraged to ask questions, share advice, provide feedback and participate in on-going discussions on the Mac Technical Support forum. Accordingly, it is of utmost importance that all players treat each other with respect and courtesy. For more information, please review the Forum Code of Conduct and the Forum Guidelines below. As a reminder, the Mac Technical Support forum is not an alternative to the a support site ticket, telephone, or in-game petition queues. To request assistance, please contact our customer service staff directly.Machkhan2 Oct 1, 2012
22h W Key Issues :( So I was in a raid earlier. Tomb of Sargeras. When I got stuck running forward. Usually when that happens I can press QWE and regain control. That didn't work this time and I had to hold S to keep myself from running forward. Raid ends and I am back in Stormwind near the target dummies and realize that I can't move forward at all now and my W key is no longer responding. I've restarted and also shut down and restarted. Still not working. Might WoW have caused this issue somehow or is my W key just broken? Has anyone else experienced this issue before? Any help would be greatly appreciated because if it's something I can fix, I'd love to do that before taking it in to the Apple Store. ThnaksRhothren1 22h
22h Blizzard app wont connect Blizzard App won't connect, i have tried the suggestion of turning off proxies to no avail. Any other suggestions?Mäteba1 22h
1d Connecting my new MacBook Pro to a monitor hello guys. I have a quick question if I may. I have the new macbbok pro with toucher running 4GB video card and 16GB ram. I was thinking to buy an external monitor. I researched it quite a bit, and found that for my price point the Dell U2718Q would be a good match. I was just curious though on a few things: 1) Will wow even play at such a high resolution? 2) Can I use the connectors in the back of the monitor (usb, audio out, HDMI, ethernet etc...) for my MacBook? 3) if the monitor has a display port will it be plug and play? Thanks for any help/advise Cheers, Vader--))Vade1 1d
1d 7 fps?? OK, whatever update that took place just lowered my frame rate to 7 fps, any idea on what's going on? Mac obviously, worked great yesterday until today; specs below: Mac Pro (Early 2008) Processor 2 x 3 GHz Quad-Core Intel Xeon Memory 32 GB 800 MHz DDR2 FB-DIMM Graphics NVIDIA GeForce GTZ 760 4096 MB Any help appreciated, thanks in advance..Valgorys1 1d
1d Keep getting DC in random BG... macbook pro. i have no lag issue or any framerate issue, but i keep getting dc when i am doing alot of damage, even in 1v1 as demon hunter, so when i log back in and i m dead. So yea, its annoying AF, anyone have this issue? Been happening in 7.2.5, and i disabled all 3rd party addon, any clue?Yukariki0 1d
1d Wifi is great, latency is AWFUL Hey guys! I've been using my work laptop for WoW ever since I started again (last week) and latency has been horrendous. My Wifi is 100 Up and 130 Down and works with Netflix and other streaming services, but I'm getting 2000-3000ms latency in both home and world. Any ideas on the causes/solutions?Arkhammer3 1d
2d No World Of Warcraft Folder or Launcher? I'm trying to add addons but I can't because there's no WOW launcher or folder. All there is, is the battle net launcher.Slitherr3 2d
3d Full screen not working correctly 10.12.5, Mid2010 iMac (so no Metal) Cmd-Tab initially works fine, but after you go back to WoW, Cmd-Tab acts sort of like it's in Full Screen Windowed mode, in that Cmd-Tab now just changes the cursor to the normal system arrow, system desktop keys are active (the various Mission Control keys, e.g. I have control-left, up, down, right to switch desktops or show desktop, etc). You're still in the game (other non-system-bound keys are handled normally). Other desktops don't show their windows. Cmd-Tab to another open app goes back to the WoW window, while Cmd-Tab to the WoW window doesn't seem to work. If you do have the WoW window up, clicking anywhere brings back the normal WoW cursor, but the Mission Control keys are still active. Using System Settings (or Cmd-M) to switch to Windowed mode, then back to Full Screen, resets it so that everything works correctly, until the next time you Cmd-Tab away again. Using System Settings to re-select Full Screen mode (even though you're already supposed to be in Full Screen mode) then clicking on Apply makes the screen go black, but you can recover with Cmd-M.Growltiger23 3d
3d Mac F Keys-Set normal-not working in WOW I play WOW Mac but I have had a frustrating issue with the F keys . All posts I can find on the subject are laptop users who fail to set the F keys to normal function. I can find nothing on my specific issue. As implied above, I am fully away of needing to set the F Keys to normal function in the OS system settings. In WOW the F keys do bind but do NOT work in the game. It is very odd that the F keys do work in other games. This has plagued me since I began playing WOW and kills my PVP ability. No matter which version, reinstall, a fresh login profile within Mac - nothing works. I even did a clean OS install before restoring my Time Machine backup just to see if some kernel extension was causing an issue. No joy. Is this a know issue on Mac perhaps? I simply want the second row of combat functions bound to the F keys... I also noticed that WOW would not use any functions bound to my middle mouse button. Again, the function I wanted binds in the WOW settings and detects the key/button but WOW will not preform the action in game. Any suggestions would be greatly appriciated.Nethuns1 3d
3d MacBookPro Retina If your a Retina user, you are completely forgotten by blizzard developpers : Bad graphics performences high heat on your processor long time loading screens well, let's see , there are many other games ...Boomchack3 3d
4d Insane Lag at Emerald Dream I've been having extreme lag at emerald dream since the weekly reset. - Is this latency happening only during the usual "raid hours"? (Between 20:00 and 0:00 CEST) Ever since the last reset (august 8th) I’ve been having insane lag, it is random (can happen with anything and at anytime) - If not, at what times does it happen? Anytime - Can you provide us a list of addons that you're using during the issue? ElvUI, DBM, angry assignments, RClootCouncil but I have tried to play without addons - Are you especifically in raid when this is happening or doing other things? Doing anything - City/country Cali, Colombia - Internet provider Movistar - Connection type (Fiber, ADSL...) ADSL - Time and date when the issue started August 8th - Short description of the issue and symptoms Insane lag, up to 3400ms usually around 1400ms - Pathping created during the issue. Guide: Pinging with 64 bytes of data: Reply from bytes=64 time=131 TTL=243 seq=1 Reply from bytes=64 time=131 TTL=243 seq=2 Reply from bytes=64 time=131 TTL=243 seq=3 Reply from bytes=64 time=131 TTL=243 seq=4 Ping statistics for Packets: Sent = 4, Received = 4, Lost = 0 (0% loss) Approximate round trip times in milliseconds: Minimum = 131, Maximum = 131, Average = 131 - (Very important) Traceroute created during the issue. Guide: Tracing route to over a maximum of 20 hops 1 3ms 1ms 1ms 2 24ms 21ms 21ms 3 310ms 18ms 18ms 4 * * * Request timed out. 5 44ms 43ms 46ms 6 95ms 96ms 95ms 7 * * * Request timed out. 8 * * * Request timed out. 9 98ms 97ms 97ms 10 * 172ms 172ms 11 * * * Request timed out. 12 * * * Request timed out. 13 175ms 172ms 173ms 14 130ms 130ms 130ms Trace complete. - (Very important) MTR test from Looking Glass. Please only check the MTR test, we don't need the traceroute and ping from Looking Glass. Guide: MTR: Start: Fri Aug 11 21:17:15 2017 HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev 1.|-- 0.0% 10 0.5 0.6 0.5 0.9 0.0 2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 3.|-- 0.0% 10 1.2 1.3 1.2 1.3 0.0 4.|-- 0.0% 10 1.2 1.2 1.1 1.3 0.0 5.|-- 0.0% 10 0.9 0.9 0.8 1.9 0.0 6.|-- 0.0% 10 11.4 11.5 11.4 12.4 0.0 7.|-- 0.0% 10 11.4 11.4 11.4 11.7 0.0 8.|-- 0.0% 10 119.4 118.9 115.5 122.1 2.0 9.|-- 0.0% 10 115.4 115.4 115.4 115.7 0.0 10.|-- 90.0% 10 9521. 9521. 9521. 9521. 0.0 11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 13.|-- 0.0% 10 157.8 157.9 157.6 158.2 0.0 11/08/2017 21:17:15 UTC -------------------- MTR: Start: Fri Aug 11 21:17:15 2017 HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev 1.|-- 0.0% 10 0.4 0.5 0.4 0.8 0.0 2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 3.|-- 0.0% 10 1.0 1.0 0.9 1.2 0.0 4.|-- 0.0% 10 1.1 1.1 1.0 1.2 0.0 5.|-- 0.0% 10 0.9 0.9 0.8 1.6 0.0 6.|-- 0.0% 10 11.3 11.4 11.3 11.8 0.0 7.|-- 0.0% 10 11.4 11.5 11.4 12.1 0.0 8.|-- 0.0% 10 118.8 118.9 115.3 122.7 2.2 9.|-- 0.0% 10 115.3 115.5 115.2 117.0 0.5 10.|-- 90.0% 10 9520. 9520. 9520. 9520. 0.0 11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 13.|-- 0.0% 10 157.5 157.7 157.4 158.0 0.0 11/08/2017 21:17:15 UTC -------------------- MTR: Start: Fri Aug 11 21:17:15 2017 HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev 1.|-- Blizzard 0.0% 10 0.4 0.4 0.4 0.5 0.0 2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 3.|-- 0.0% 10 3.0 2.9 2.7 3.0 0.0 4.|-- 0.0% 10 5.1 3.6 2.7 8.9 2.0 5.|-- 0.0% 10 2.1 2.1 2.0 2.3 0.0 6.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 7.|-- 0.0% 10 22.0 22.0 22.0 22.4 0.0 8.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 9.|-- 30.0% 10 95.9 92.8 89.5 95.9 2.1 10.|-- 20.0% 10 135.9 135.9 135.8 136.1 0.0 11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 14.|-- 0.0% 10 178.4 178.5 178.0 179.0 0.0 11/08/2017 21:17:15 UTC -------------------- MTR: Start: Fri Aug 11 21:17:15 2017 HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev 1.|-- Blizzard 0.0% 10 0.4 0.4 0.4 0.5 0.0 2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 3.|-- 0.0% 10 2.8 2.8 2.7 2.9 0.0 4.|-- 0.0% 10 2.7 2.8 2.7 3.0 0.0 5.|-- 0.0% 10 2.0 2.0 2.0 2.1 0.0 6.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 7.|-- 0.0% 10 22.0 22.1 21.9 23.6 0.3 8.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 9.|-- 20.0% 10 95.5 94.5 90.2 96.9 2.4 10.|-- 0.0% 10 136.0 135.9 135.8 136.2 0.0 11.|-- 90.0% 10 9382. 9382. 9382. 9382. 0.0 12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 14.|-- 20.0% 10 178.6 178.9 178.3 179.6 0.0 11/08/2017 21:17:15 UTC --------------------Flyingicarus0 4d
5d Graphic Settings for Legion Coming from Mac Pro 5,1, GTX 980, 10.11.5... Obviously, using Metal. Everything is maxxed EXCEPT I turn AA off (tried it, too blurry for my taste) and I set Shadows to Good. Have not run this extensively, patch tomorrow so gotta log some serious hours to see if my spec is viable (on first blush, down close to ~20k dps)... far as I know, Shadows & AA are the 2 biggest drags on fps. Not sure about the Texture filtering (maxxed @ 16x...). VERY limited time seems to be showing me my Garrison fps is running 10 to sometimes 20 fps more than 6.x live.Brightbrown4 5d
5d Can't Find .MPQ Files on Mac Hello, I need help finding all of my .MPQ files. I am confused since all of the videos i have watched went like this; Applications/Wow/Data/Cache. However, after i click Data, there is no Cache folder. So then i searched the .MPQ tag for the WoW folder but no .MPQ files came up. Did Blizzard undergo a change, getting rid of .MPQ files? or am i doing something wrong or don't have something downloaded? I've also searched for alternatives for .MPQ files that may have switched but i couldn't find any threads. Please help me out and tell me what i'm doing wrong. It's hard enough playing on a mac. Any help or insight would be greatly appreciated. ThanksSwish3 5d
5d Long load screens I need help with my long load screens, I've changed the critical load thing to 0, as was suggested somewhere else, I've changed a few other things, no addons... These load screens are ridiculous! I can't load into an arena until after it's already begun and my team will ultimately lose because I can't catch up. I've been kicked out of dungeons for not loading in fast enough, it's getting ridiculous. Any help is much appreciated.Sapid0 5d
6d FPS Drops Hello! I've made a post like this before, but since then I have talked to a couple of GMs and done more troubleshooting steps, so I thought I would make an updated version. Since the Legion pre-patch, I have had an issue where particle effects cause huge drops in FPS. My computer is able to play WoW smoothly at medium to high settings, but I play on the lowest settings to improve performance. Even so, particle effects such as fog, lava, certain spell effects, and more cause my FPS to go from 90+ to under 50. Sometimes, it can even drop to as low as 10 or 20, and the game becomes choppy, depending on the effect. This problem is also not specific to Legion content. For instance, I run old raids a lot, and it also occurs there. Notable examples include Dragon Soul and Throne of Thunder, specifically the Dark Animus room. I ran Throne of Thunder on LFR in Mists, and everything always performed fine. Now, when I go in there alone, that room drops my FPS from 90 to usually around 30, even before I enter combat. I have tried a lot of troubleshooting including updating my operating system and drivers, reinstalling the whole game several times, repairing game files, altering graphics settings, disabling background applications, and uninstalling addons, but nothing I have tried has helped. I also did the following, as directed by the GMs: - Uninstalled the Twitch app and Reset User Interface - Repaired Disk and Disk Permissions - Lowered number of sound channels in-game - Combo update to OSX 10.12.5 - Disabled Filevault and repaired WoW So I was wondering if anyone else is facing a similar problem and has had any luck fixing it, or if any blue posters might have any estimation on when a fix might be patched in by the developers? Thanks for reading!Muketsu9 6d
6d Huge GUI I came online and my entire GUI (action bars, mini-map, quest log, chat) were huge. Everything is pixelated in-game too, but not the GUI. The GUI was just huge. I've already tried everything I could in the settings. Nothing changes how the graphics, at all. Are there any other people experiencing this? Please help!Adaah3 6d
6d Metal option missing Hi. I switched from Metal to Open GL a while ago. Had been having load screen problems. Wanted to try switching back, but there's no Metal option anymore. Any idea where it went? I'm still running OS 10.11.6, GTX970. I think it should be there.Syrelliia5 6d
6d Keyboard Stops Working In The Middle Of Raids I have a Steelseries Apex 350 gaming keyboard. It was plugged in to a USB hub with 3 inputs, which was plugged into my mac via a USB 2.0 to USB-C dongle. The other 2 USB ports on the hub were filled with my Steelseries Rival 500 mouse and Steelseries Siberia 800 headset. My keyboard would stop working frequently, when this happened, my mouse would stop working, and also the trackpad on my macbook would become unresponsive. I since moved my keyboard to another USB-C port on my macbook via a USB 2.0 to USB-C dongle. The keyboard still stops working randomly usually in a progression boss fight, which my guild leader loves. When this happens, the keyboard is still being illuminated, so the power isn't cutting off. Also, I can switch the keyboard to another USB-C port on my computer and it somewhat starts working again, EXCEPT for the extra macro buttons that are the core reason for having an Apex 350. AFTER my keyboard becomes unresponsive, and I move it, World of Warcraft freezes my computer when I 'Exit Game' or Alt+Tab out of the client. I then must hold down the power button on my Mac and force shut down it. This is very frustrating please help. Model Name: MacBook Pro Model Identifier: MacBookPro13,3 Processor Name: Intel Core i7 Processor Speed: 2.9 GHz Number of Processors: 1 Total Number of Cores: 4 L2 Cache (per Core): 256 KB L3 Cache: 8 MB Memory: 16 GB Boot ROM Version: MBP133.0226.B08 SMC Version (system): 2.38f6 Hardware UUID: DA920704-D077-5DA6-8B05-50534048C226 System Version: macOS 10.12.2 (16C67) Kernel Version: Darwin 16.3.0 Boot Volume: Macintosh HD Boot Mode: Normal Secure Virtual Memory: Enabled System Integrity Protection: Enabled Time since boot: 12:38 Intel HD Graphics 530: Chipset Model: Intel HD Graphics 530 Type: GPU Bus: Built-In VRAM (Dynamic, Max): 1536 MB Vendor: Intel (0x8086) Device ID: 0x191b Revision ID: 0x0006 Automatic Graphics Switching: Supported gMux Version: 4.0.29 [3.2.8] Metal: Supported Displays: Color LCD: Display Type: Retina LCD Resolution: 2880 x 1800 Retina Retina: Yes Pixel Depth: 32-Bit Color (ARGB8888) Main Display: Yes Mirror: Off Online: Yes Automatically Adjust Brightness: Yes Built-In: Yes Radeon Pro 460: Chipset Model: AMD Radeon Pro 460 Type: GPU Bus: PCIe PCIe Lane Width: x8 VRAM (Total): 4096 MB Vendor: ATI (0x1002) Device ID: 0x67ef Revision ID: 0x00c0 ROM Revision: 113-C980AF-908 Automatic Graphics Switching: Supported gMux Version: 4.0.29 [3.2.8] EFI Driver Version: 01.00.908 Metal: SupportedSkurjic1 6d
6d MacBook Pro 15-inch 2017 Hey all, Last week I got: MacBook Pro (15-inch, 2017) Processor: 3.1 GHz Intel Core i7 2TB SSD Radeon Pro 560 with 4GB of GDDR5 memory Touch Bar Just wanted to let those of you who are thinking about buying one of these that it plays WoW on very high setting like an absolute dream!! Ive played over the years on a variety of Mac laptops and Desktops and this thing beats them all to date hands down! My performance has been EXCELLENT! Even in areas I have to lower settings a bit on my maxed out late 27" 2015 iMac (AMD Radeon R9 M395X with 4GB) its handling without a single stutter. (and WoW is IMO very good on that machine). Im playing with settings at: Windowed (Fullscreen), vsync: enabled, Texture Resolution: High, Texture Filtering: 16x, Projected Textures: Enabled, All Environment settings at 10, Shadow Quality: high, Liquid Detail: high, sunshafts: disabled, Particle Density: Good, SSAO: disabled, Depth Effects: Disabled, Lighting Quality: High, Outline Mode: disabled. Am I getting 10000 fps? No, very generally speaking I see fps in the 40s to 60 (Have it capped at 60) range yet regardless of "the numbers" its constantly smooth every where including in 20+ members raids. I replaced a maxed out late 2013 15" MBP with the NVIDIA GeForce GT 750M with 2GB video ram which ran WoW even at low settings like trash. This thing blows it away hands down. (Personally, I blame NVIDIA but thats another post). If you are looking for a Mac laptop that can finally play WoW with high settings and the game looking simply amazing this is the one finally. The touch bar is also pretty cool and I find myself using it more and more often. The keyboard feel on it IMO is very nice though might take some users a bit to get used to. I have no issue with it at all tho Ive always used an external keyboard and mouse with my laptops traditionally just because preferences. (Which I might also add the new "magic" keyboard is extremely nice). In all honesty my settings above are how Im running the game and its a dream. I highly recommend. I even find the game performance on the Mac side a small bit better than I am running on the same laptop under Windows 10 using bootcamp. (thats a first!) Big /salute to Blizzard and Apple on this one. (would love to see more touch bar support for WoW tho! and facebook streaming integration) ;) /just my 2 copper! :) (ps - as always, get yourself smc fan control and run those fans! Tho quite honestly I can report without it I dont see the temps hitting any higher than previous MacBook Pros Ive played on its always good to keep it cool while playing! The fans are actually quite quiet on this thing at maxed speeds unlike my previous MBP!)Bermy4 6d
6d OSX Mavericks and Razer Naga Issue I've upgraded to Mavericks and now it seems that Shift, CTRL, and CMD will not work in combination with the number buttons on the mouse, though they seem to work fine on the keyboard. Is this an issue with the Razer drivers or my WoW client?Vinum51 6d
Aug 9 G502 gaming mouse Logitech g502 I just purchased my first gaming mouse for my Mac air. I am trying to figure out how to get the buttons to work. Ex- I set up walk foward and backward on the two side buttons and it did not work. Can anyone guide me to the proper place to configure this. Thank you so much.Bellalilac0 Aug 9
Aug 9 Mac help needed Just spent all day restoring my friends mac with a clean OSX install and reinstalled WoW and he's got literally 4 minute load screens every time he zones. It's a late 2013 Mac desktop with the same specs (+ a better video card) than my 2013 mac laptop which doesn't have the issue. I figured maybe he's not tech savvy and had butchered some settings, got an infection, etc, but a clean install of the OS, client, and WoW (without any addons) didn't solve the issue. Need advice on what to try next! Thanks in advance.Lawlidari7 Aug 9
Aug 9 Character gets stuck spinning Hello, Starting after patch 6.1, I have noticed an issue where my character will be stuck in a constant spin loop after pressing one of the turn direction keys. I have turn left/right bound to A/left arrow and D/right arrow respectively. I have noticed this issue occurring after pressing either the letter keys or the arrow keys on my keyboard. I don't know if this is related to 6.1, but I did not experience this issue before Tuesday. Mac OS X 10.10.2 I also use the Logitech G600 MMO mouse and have the Logitech Gaming Software installed. I'm not sure if this could be causing any issues but I used it for a couple months prior and never had any issues. But I noticed that this happens when using the keyboard to turn (which is the iMac Bluetooth keyboard that came with the computer). I'm not sure what I've done to stop my character from spinning, it happened last night in my raid and I just started randomly pressing/clicking buttons to make it go away. This morning it happened in my garrison after pressing the right arrow key on my keyboard.Cade8 Aug 9
Aug 8 Frequently disconnecting Every since yesterday for some reason I'm having a lot of problems with disconnecting. Never had a problem before with this but it kind of came out of no where and now i get booted every 5-10 minutes of being in game. Any suggestions/solutions for this?? Thank you.Alastõr0 Aug 8
Aug 8 Playing in bootcamp? Like most of you, the update to metal improved performance drastically, until 7.2.5 when the game became extremely clunky. I have updated nVidia and OS as they come available and reset my PRAM regularly. I am, of course, open to any other suggestions for performance improvement. With that said, has anyone tried running WoW in bootcamp with the same add-on setup as your macOS install? I feel like this would be a good test to determine if the issues are macOS related or hardware related.. I'm just curious, I might set this up today and test it out..Coberne2 Aug 8
Aug 8 WOW51900322 & WOW51900323 So I have been experiencing this strange issue over the last 2 weeks (roughly). I am posting the issue that I was having, as well as the resolution, in order to hopefully spare someone some grief. Partly because it was very frustrating and partly because Blizzard lent little to no help on the matter. I'm not here to bash Blizzard, but the support channel definitely didn't help my confidence. Hopefully this helps someone. TL;DR - Uninstall World of Warcraft from the app, uninstall the app, redownload the app and install. Reinstall WoW. So nearly 2 weeks ago, I went to log in to main toon, who was in Warspear. The load screen would pop up and load to approximately 55%-60% before it would get hung up. The game practically froze. The music was stuttering on repeat. Then it would resume and get to maybe 80%-85% and do the same thing ago, although for a shorter period of time. Finally, it would complete the load, but return me to the log in screen posting one of the two following errors: ... ... I logged in from a different machine/network (also a Mac) and returned to my garrison. I thought that, perhaps something jacked up on the Warspear load. When I returned to my primary machine, it would load fully and show me my garrison (IT'S FIXED!), but then after about 30 seconds (almost exactly) it would disconnect me and return me to the title screen. From here I took to the forums and found nothing. From there I opened a ticket with Blizzard. I tried all of their responses multiple times to no avail. I did some troubleshooting of my own and discovered that, as long as a character was not in their Garrison, I was able to connect and stay connected. So I played those characters while I continued to try Blizzard's troubleshooting. Finally, after losing all hope and confidence in Blizzard, I decided to completely uninstall all things Blizzard from my machine. I removed World of Warcraft from the application (click options, Uninstall). I did this with Diablo 3, Starcraft 2, Heroes of the Storm and Hearthstone. Finally, I removed the application. I made sure there were no more folders in the Applications folder related to Blizzard. Then I emptied my trash can. Then I proceeded to download a new installer for the app ( I proceeded with reinstalling World of Warcraft. I will add that I waited until the game was completely finished downloading and patching. I did not play the game after it reached the playable or optimal areas. I waited until it was finished. From there, I immediately tried to log in to a character that was in his/her garrison. IT WAS FIXED! After that, I am no longer experiencing the issue. I do hope this helps someone. Best of luck to you! Kind RegardsLokien36 Aug 8
Aug 7 World of Warcraft updating all the time For the last several days, every time I exit from WoW, I get a notice that WoW is installing an update. I can't believe there have been that many updates and it would be unusual for there to be an update on Sunday, I would think. Any way, when I exit and see the message, the bar on the lower part of the Blizzard App says "Initializing" for a few seconds, then I see a message saying "World of Warcraft" is now playable and then nothing. I have no problem playing WoW or any of the other games. And I don't get the same thing with other games like Hearthstone - only WoW. I tried deleting the /Users/Shared/ and /Users/Shared/Blizzard directories as suggested in another thread but that didn't help. I didn't see the files that were mentioned in that thread that are supposed to get deleted. I've restarted the Blizzard app several times and I've rebooted my computer several times so neither of those things are the likely culprit. I suspect there's some file or contents of some file in the WoW directory that shouldn't be there or is munged but I don't know which one. Any help appreciated.Darieux16 Aug 7
Aug 7 /reload ui is anyone else having problems with the command /reload ui. where some or all your spells icon disappear? Astis25 Aug 7
Aug 7 Razer Nostromo I recently bought a new iMac and since it is running OS 10.7 Lion my old n52te is now incompatible. I can't imagine playing without my gamepad at this point so I was thinking of purchasing the replacement Razer Nostromo. However, the current Razer driver (from Sept 2011) officially supports 10.5 and 10.6. However, Razer states that the driver is fully functional with 10.7 but may have a few glitches... ... Can anyone confirm that the Nostromo and current drivers function with OS 10.7 Lion before I go fork out the cash for a replacement device?Vadya16 Aug 7
Aug 6 iMac and WoW issues Okay, so I've purchased a new iMac (Retina 5k, 27 inch, 3.2 GHz intel core i5, 8GB RAM) Now let me preface this by saying that I've had problems with this computer since a few days after I bought it. I took it back to the Apple retailer (not the official Apple Store but an authorised Apple dealer), they performed diagnostics on it and insisted that everything was working "fine" and as intended. I've been having a number of issues with it but the ones that have also affected my game play are the display issues, like glitches, screen artefacts, blocks of unloaded graphics (like actual squares in-game that don't display game graphics but are black or transparent glitchy squares / blocks). There are also frequent disconnects as well as flickering of the question marks or exclamation marks above an NPC's head. Sometimes they don't show at all. Is this normal or a software / hardware issue? Apple retailer insists this Mac is "fine" and that "nothing is wrong with it". And yet I'm still I'm still having all these issues. I'm not necessarily expecting a response or resolution to these issues. Rather, I'm just giving you guys a heads up so you can work with the Apple / Mac department and be aware of these issues. Thank you for your time.Feenimartini8 Aug 6
Aug 6 crashing on launcher and login Launcher won't update and game auto disconnects when I try to log I just purchased this Mac book pro late 2013 i7 running Sierra I fully erased the whole Mac and did a fresh install on the os. When I tried to install the game through the client I get a few different errors and also when I try to log in it just auto disconnect me. BLZBNTAGT00000BB8 is the error I get when I try to update also the update is stuck at about 50%. Im a pc guy this is my first Mac so I'm lost and would appreciate any help you guys could give me thanks in advance.Bobbysmurda1 Aug 6
Aug 5 2017 27" 5k iMac Performance Hey everyone, So I am going to purchase the newly updated 2017 27" 5k iMac with the 4.2 Ghz i7 7770k CPU, 64GB RAM ( OWC not Apple since it's cheaper), AMD Radeon Pro 580 8GB VRAM GPU, and 1 TB SSD. Do you think I should be able to run WoW at the Retina 5k resolution on max settings and get a decent playing experience? I understand it's a scaled 5k not a true 5k resolution because that would be insane but do you guys think this config will be powerful enough? Also any other iMac players in here enjoy playing wow on their retina iMac? What current settings are you running? I'm coming from a 2013 Retina MacBook Pro with GeForce GT 650m.Rush26 Aug 5
Aug 5 Can't see aoe circles on the ground This is specific to the Purple Aoe circle around the Inquisitor in the The Highlord's Return challenge. Is there a setting I need to enable to see it? I can see the open world green aoe under the sentinaxBladeweaver7 Aug 5
Aug 4 Razer Naga mouse numkeys not working properly I cannot use my razer naga numeric mouse keys for abilities. I start to type a message and the keys would type the character for which they are mapped to, however, when i use the num keys for abilities, nothing happens. I am running the latest OSX version and I have made sure my driver from Razer is up to date. Any suggestions?Bralley21 Aug 4
Aug 3 In game shop errors Macbook mid 2010 OS Sierra 10.12.3 The problem: I cannot purchase anything from the in game shop. Mostly just trying to purchase a token. I can however, purchase from the online website just fine. Obviously, you can't purchase tokens online though. What I have tried to fix the issue: Disabled addons. Renamed folders to interface.old, cache.old, etc... Disabled anti virus program. Later, deleting the anti virus program completely. Made sure firewall allowed and wow through. Later, disabled firewall completely. Made sure credit card info was up to date. (It was.) Deleted credit card info, reapplied the info. Changed payment over to another card. Changed payment to paypal. Changed payment to balance. Updated OS. Scan and Repair WoW files. Uninstalled/Reinstalled app and WoW. Reset Router. Checked forums for other potential solutions. None of the above has worked. Most of these troubleshooting ideas came from GM's I've talked to via tickets. Wanting to see what else can be done. I was able to purchase tokens before Legion with the same credit card and computer set up I have now. Thanks.Moonsugar2 Aug 3
Aug 3 Mac State of the Art Hi! Been a long time since I played WoW on my Mac (multiple years) and with my 2017 MBP, and an eGPU in the future, I am checking it out. It's not very smooth, unfortunately. On 10.12.6, I can't get WoW to match my screen resolution. All I get are lower FPS. I am using Metal, but all I get is just slower and slower peformance, no extra actual resolution. Command-tabbing works, but is very slow compared to Windows. It seems to be changing the display resolution. I have tried leaving the mac in 1680x1050 and the game in 1650x1050. Why don't these resolutions match? I have tried lowering my screen to 1440x900 but that doesn't seem to affect wow. I have tried various defaults settings in the forums, but nothing seems to help. The performance on this laptop is not as good as the 860m in my 2.5 year old PC Alienware laptop. Apple frustrates me so. Is this really the Mac State of the Art? Am I foolish to think an eGPU is going to make this a viable platform?Whelma2 Aug 3
Aug 3 Tries do DL update and keeps crashing. Every few mins my wow client keeps crashing and the game does a split second update and just lags out the client. Any help?Jaxthrax0 Aug 3