Mac Technical Support

Oct 1, 2012 Welcome to Mac Technical Support This forum exists to provide World of Warcraft customers with a place to discuss Mac technical issues with each other and Blizzard Tech Support staff members. While Blizzard Tech Support staff regularly monitors and replies to this forum, it is not meant as a place to resolve complex issues, due to the nature of forums. If you cannot resolve your issue through the forum, we highly recommend contacting us through other means. We have many self-help solutions that can address certain issues without needing to speak with us directly via phone. For these issues, the website will help you locate these solutions and other helpful resources to address your questions. Please see our Customer Support Contact page for details. If you need to submit a ticket, that option will be presented. These changes to the Blizzard website help us serve you in the easiest, most effective way possible. Players are encouraged to ask questions, share advice, provide feedback and participate in on-going discussions on the Mac Technical Support forum. Accordingly, it is of utmost importance that all players treat each other with respect and courtesy. For more information, please review the Forum Code of Conduct and the Forum Guidelines below. As a reminder, the Mac Technical Support forum is not an alternative to the a support site ticket, telephone, or in-game petition queues. To request assistance, please contact our customer service staff directly.Machkhan2 Oct 1, 2012
Jun 15 Common Connection and Latency Issues Greetings all, We've been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you're having them. Table of Contents 1. Connection Troubleshooting Resources 2. FAQs 3. What to do if you need more helpDrakuloth5 Jun 15
Feb 8 WoW Performance Guide For Macs - Patch 7.3 The World of Warcraft Performance Guide For Macs - Legion - Updated 9/06/2017 Introduction Hello everyone and welcome to my WoW Performance Guide For Macs! It's not often that such drastic changes occur within the lifespan of a single expansion that this guide needs a rewrite, but here we are. So In the hopes of trying to update the needed information and trim the fat, I'm going to condense the guide. Hopefully making it easier to read. Patch 7.3 brought a lot of changes to WoW under the hood. OpenGL has officially been killed off on any Mac that can support Apple's Metal API in preparation for macOS High Sierra, which is out now. As a point of conjecture, I kind of doubt the next expansion will run on anything other than Metal. So if you're running an older Mac that doesn't support Metal, I'd start thinking about buying a new Mac in the next few months. You have been warned. On the plus side, things aren't so dire as they were a year ago, generally speaking. Apple has refreshed the Macbook Pro lines with much faster AMD Polaris-based GPUs while completely eliminating Intel integrated solutions from it's 15" MBP lineup, and has released the iMac Pro with AMD Vega 56 and 64 GPUs. A brand new modular Mac Pro to bolster it's waning Pro market is also supposed to be in the works. The Polaris and Vega Radeon GPUs in the current lineup are leaps and bounds more powerful than any Mac prior to 2016. Things are definitely looking up for pro users and Mac gamers alike. Now I want to be clear here, any Mac with a Retina Display still isn't likely to play WoW very well at the screen's native resolution, but these new Polaris and Vega-based Macs can play WoW pretty respectably at reasonable settings. As long as you keep expectations within the realm of sanity, gaming on a Mac is probably better these days than most people think. The Settings: A Precursor If you only read part of this guide, this is the part you should probably read. The term "Retina Display" is just Apple's marketing term for putting very high resolution monitors in their Macs. The problem is that Apple pairs those displays with relatively weak graphics cards or "GPUs", which is what renders all the pretty graphics on the screen. With Retina Displays now standard on virtually all Macs made within the last several years, I need to point out the most crucial thing of this entire guide. Not a single Mac on the market has a GPU powerful enough to play games at native resolutions. The 15" Macbook Pro has a 2880x1880 resolution display, and the 27" iMac has a 5120x2880 "5k" resolution display. Neither of these Macs have GPUs anywhere near powerful enough to play games at these resolutions. Even a GTX 1080 Ti, the world's fastest video card, struggles to play games at "5k", and the GPUs in these Macs aren't even close to that. The only GPU that could come close is the Vega GPU in the upcoming iMac Pro. But that Mac is rumored to have an 8k display. So even that iMac Pro will have to deal with the same problems as the rest of Apple's current lineup. Worse still, the baseline 21" iMac, the 13" MBP, and the standard Macbook all use Intel integrated graphics instead of dedicated GPUs. So playing games at reasonable resolutions like 1920x1080 "1080p" is difficult even at modest settings. Let alone at the much higher "Retina Display" resolutions. In layman's terms, if the graphics listing has "Intel" in the name, it sucks. It's an integrated graphics solution bolted onto the CPU, and is NOT a dedicated graphics card. Intel doesn't even make dedicated GPUs. So if it has Intel on it, just assume it's barely capable of minimum settings. WoW will run, but not well and it'll look like garbage. The only real way around the "Retina Problem" as I've dubbed it, is to do one of two things. Either lower the game's resolution, or lower the Render Scaling to something under 100%. Let's use my Late 2016 Macbook Pro with a Radeon Pro 460 Polaris GPU as an example: ... As you can see, I've generally kept my settings on the modest side for my Macbook Pro. Though I've disabled some of the more demanding settings like Sunshafts and SSAO. Another thing you might have noticed is that despite my above warning that Macs can't run the game at the native resolution, I've kept my resolution as such at 2880x1880. This is because I've lowered my Render Scaling to 75%. It's explained in greater detail below, but render scaling essentially renders the game at X% of whatever your current resolution is, then scales it up or down to match. 75% of 2880x1800 is 2160x1350. So the game is actually being rendered at 2160x1350, and then scaling up to look like 2880x1800. That's why the Anti-Aliasing is set to "custom". The Render Scale uses it automatically as part of the scaling process when scaling anything above or below 100%. Depending on my tastes, I could probably lower the Render Scale to something like 50%, which would essentially be like rendering the game at 1440x900, and then raise some of the other settings like view distance or spell density. Ultimately it's up to you to fiddle with the settings and decide what you're most comfortable with. The Settings: Explained Graphics > Display Display Mode: This lets you choose between running the game within a window on the desktop, or to run the game at fullscreen. Setting it to true "Fullscreen" may increase performance. Resolution: Resolution has one of the highest impacts on game performance. This combined with Render Scale is where the vast majority of your game's performance will be affected. Lowering the resolution will drastically improve the performance of the game's frame rate and lessen the load on your GPU, but it will look noticeably more pixelated, blocky, and blurry. One of our resident MVP's on the Mac Forums, Tiapriestess, has provided Retina Mac users a way to scale the game down to resolutions the Mac's GPU can more easily handle without the UI HUD icons scaling with it: The resolution setting lets you lower the game's resolution to a fraction of your screen's native resolution, which is usually the highest shown option. Note that recent version of WoW have limited the list of options to mirror the actual aspect ratio of your display. So if you have a 1980x1080 screen which has an aspect ratio of 16:9, all of the optional resolutions will be of the same 16:9 aspect ratio. You can use Tia's advice in the above link to bypass this restriction. Refresh Rate: Sets the game to match your display's refresh rate, the rate at which the computer's monitor can refresh the images on the display. In most cases, at least on Macs, this will be locked at 60Hz. Note that for most intents and purposes, 60Hz can directly be interpreted as 60fps, so unless you make a point to go out and buy an external monitor capable of 120Hz+, you're literally wasting power if the game's running at higher than 60fps. As the screen itself can't display anything higher than its max refresh rate. So if you're getting 80fps in your game on a 60Hz monitor, you're not seeing that extra 20fps. The screen is incapable of displaying it fast enough, regardless of how fast the rest of your computer is. Monitor: Let's you select which monitor WoW is defaulted to display on, in the event that you have multiple monitors set up. Anti-Aliasing: As the in-game tool-tip says, it is a graphics filter used to smooth out jagged edges. In general, the severity of visible jagged edges changes drastically depending on the game and the graphics engine used to display it. The different types of AA listed are shown in order from the least taxing/worst quality to the most taxing/best quality, from top to bottom. Describing each type of AA goes beyond the scope of this guide, but suffice it to say, MSAA is generally the best compromise between quality and performance. FXAA is a sort of lens filter that overlays the entire screen after the game has already been rendered, and acts as a post-render effect, blurring everything including the UI elements like action bars. MSAA is added during the rendering of each frame, and only smooths out the edges of textures. SSAA is an extremely taxing method of AA that renders the AA at a much higher resolution, then downscales it to match your game’s current resolution. It’s by far the best type of AA, but it kills most graphics cards. For more info on the types of AA, go here: Moderate to High performance impact. Use MSAA for best balance. Vertical Sync: (Note: This setting is flat out broken in Legion.) Vertical Sync aims to reduce the amount of "screen tearing" that occurs when the game's frame rate drops out of sync with the monitor's refresh rate. The result is a more fluid image at all times. The trade off is that it does this by limiting the game's frame rate to a multiple fraction of the screen's refresh rate. So if you have a 60Hz monitor, and the game's running at 60fps, but then drops below 60fps for whatever reason, V-Sync will instantly drop the game's frame rate down to a multiple of 60fps, such as 30fps as opposed to 59fps, to avoid tearing. This can sometimes throw players off if they're not expecting the sudden drop and jitteriness in motion animation. Use whatever your eyes are most comfortable looking at. Graphics > Textures Texture Resolution: Changes the sharpness of the in-game textures like flooring, player armor, NPC skins, etc etc. Setting this higher doesn't require much more raw processing power from your GPU, but it does require more video memory, or VRAM. So if two video cards had 256MB of VRAM, and another had 4GB of VRAM, but the video cards were otherwise completely identical, the 4GB card would be able to load much higher resolution textures with zero performance loss because it can simply hold more in it’s memory. Think of VRAM as your video card’’s stamina. Trying to load textures on a card that doesn't have the VRAM for it will force the card to keep switching out textures in order to display them, and will generally cause the game to stutter as you move and pan the camera as it tries to load the textures it needs. Performance based directly on the amount of video memory your video card has. Texture Filtering: A filter used to enhance the sharpness of textures, as opposed to just the edges. Lowering this will increase performance, but very few modern GPUs have trouble with 16x TF anymore. Minimal performance impact. Projected Textures: This enables the projection of certain textures, like spell effects, onto the game's terrain and other object surfaces. Turning this off can drastically improve performance, especially on mobile GPUs where pipeline bandwidth (The GPU's ability to process multiple instructions to and from the CPU at once) is limited. Moderate to high performance impact. Graphics > Environment View Distance: Increases and decreases the point at which distant objects change from being flat decals to rendered, textured objects. This has a profound impact on game performance, especially in newer zones from more recent expansions, where the game's textures are much higher resolution than older zones. This uses both raw GPU power and VRAM. The higher the setting, the more the GPU has to render at once. High to extreme performance impact. Environmental Detail: Essentially View Distance for grass. Changes the distance at which grass and other minor ground objects, like pebbles, are rendered. AMD video cards are less affected by this setting than nVidia cards are. nVidia cards have a harder time with it. Minimal to Moderate performance impact, depending on video card. Ground Clutter: Changes the density of ground clutter, like grass and pebbles. The higher the setting, the denser the grass. Like Environmental Detail, nVidia cards have a harder time with it than AMD cards. Mild to Moderate performance impact. Graphics > Effects Note: Some of the following effects may be disabled completely on some lower end graphics hardware. Shadow Quality: Changes the amount of shadows rendered in the game, as well as how many layers of shadows are allowed to stack on one another. This can have a dramatic affect on performance. And in fact, Shadows has been bugged in WoW for years. High and Ultra shadows are a LOT more demanding than they should be. I personally recommend keeping Shadows to "good" on all but the highest end systems. High performance impact. Liquid Detail: Changes the water effects in the game. Low uses the old water maps from Classic WoW, while Fair and higher use the new liquid maps from Cataclysm onwards. Again, High and Ultra have a pretty large impact on game performance, especially on lower end cards. I'd keep this on "Good" unless you have a higher end Mac. Moderate to High performance impact. Sunshafts: Changes the sun's ability to shine down on objects. Again, this setting is currently bugged, and requires a lot more power to run than it really should. Keep this on "Good" or lower. Moderate to High performance impact. Particle Density: Changes the density of spells and effects. For example, on Low, a Mage's Blizzard spell might drop 20 icicles. But on Ultra, the same spell will drop 100. This setting has the most impact in raids where lots of players are casting many spells at once. If you're in a raid and suddenly need to lower your settings, this is a good one to start with. Moderate to High performance impact, depending on situation. SSAO: SSAO, or Screen-Space Ambient Occlusion is an algorithm that approximates ambient lighting. Most noticeable indoors. Higher settings add more ambient lights, and render existing ones more accurately. As with Sunshafts, SSAO is somewhat bugged, and requires more power than it should. Moderate to High performance impact. Depth Effects Controls the depth of certain particle effects Moderate performance impact. Lighting Quality Changes how accurate lighting effects are rendered, and the quality of the effect. Moderate performance impact. Outline Mode Adds colored outlines around NPCs and players alike based on faction reputation. Moderate performance impact. Advanced The advanced tab in the system setting menu has one setting that absolutely needs to be addressed. Render Scale Also known as DSR or super sampling, render scaling is basically the “internal resolution” of the game. Setting this to 200% will literally render the game at 200% of the game’s current resolution, and then downscale it to match. Gamers with extremely high end gaming rigs like to crank this up as a form of AA to help smooth out textures and generally make the game look better, but this has by far the single biggest impact on the performance of the game. If you’re on a 4k iMac and set this to 200%, you’re essentially running the game at 8k resolution. So unless you’ve somehow modified your mac to have industrial grade GPUs, leave this at 100%. You can even decrease below 100% it if you want a little more performance out of the game at the cost of graphical fidelity. Extreme performance impact. Epilogue Well there we have it folks. The complete updated guide for World of Warcraft: Legion. I hope you all had as much fun reading it as I did writing it. See you in the invasion! 3-B. Past Changes - 09/06/17: Rewrite for major changes in patch 7.3 - 07/20/16: Major rewrite for Legion. - 10/23/14: Total revamp for WoD in light of new Retina Macs. - 10/17/13: Changed the format of the guide completely. - 03/21/12: Added Late 2011 Mac Models, updated to represent 64-bit performance. - 04/22/11: Added Late 2010 Macbook Air, notes on integrated graphics. - 12/14/10: Updated for Cataclysm, lowering some settings to accommodate slow performance. - 10/14/10: Revamped settings for new graphics interface. Removed older Mac Models. - 04/28/10: Added newest Mac models, revamped settings to uniform 60fps across all models. - 02/12/10: Revised, condensed, and corrected small typos. - 12/01/09: Added Snow Leopard and newest Mac models. Removed PowerPC Macs. - 04/21/09: Updated settings to match the new scheme in patch 3.1. - 03/13/09: Added early 2009 Mac models. - 11/20/08: Updated new information after Wrath of The Lich King launched. - 10/08/08: Complete & utter overhaul in preparation for WoTLK. - 03/30/08: Updated findings for patch 2.4. - 02/13/08: Added details concerning the OS X 10.5.2 Leopard Graphics Update. - 02/07/08: Included PowerPC G4, G5, and newest Core 2 models.Stoneblade359 Feb 8
1d New Nvidia Driver Third party post on driver improvements Nvidia Blog post about driver: It saw massive boosts on many newer nvidia hardware, mostly stuff you'd only find in mac pros and hackintosh. However, nvidia has also enabled (for first time) this version of driver to install on imacs and macbook pros without needing to modify installer. Also, these drivers safely do NOT touch built in and out of date driver in OS X, they install along side it, with a control panel that lets you switch between the current 346 driver, and the over year old 310 drivers. You definitely want to be using the 346 driver :) The driver is for ANY nvidia GPU even if it's not listed on the driver download page. Performance gains will be seen across almost all nvidia hardware over OS X stock driver. Especially 600-700-900 series. if you use AMD based graphics don't bother with update. However, if you do have a nvidia gpu mac, you should definitely install this 10.11.6 Driver Direct Download (Updated 03-30-18): 10.12.4 (Updated 04-20-17) (Pascal support but poorer metal performance. Micro stuttering/locking, some as long as 0.5 seconds. Undesirable play experience. Use older driver if you don't NEED pascal support) (Previous driver with no pascal support but works best with Metal/WoW 10.12.6 16G1212 (Updated 03-30-18) 10.13.4 17E199 (Updated 04-17-18) 1d
Jan 18 Upcoming API / Hardware Support Changes Hi Friends, We have seen quite a few threads with people upset and confused about the new warnings in the Blizzard app. Warnings that tell you that your system will be unsupported soon. While this is true in some cases, I would like to provide some resources and advice on how to see if you will still be able to play. Here is a list of requirements and resources to help you find out the state of your computer. OS requirements:   Mac - Users computers will need to support the Metal API. A list of Mac computers that can support Metal . Users should also be on a supported macOS. macOS 10.12.X macOS 10.13.x *macOS 10.14.x *(macOS may not be released by the time these changes go live )*   Windows - Users will need to be on the following OS builds, with the 64 bit version installed, and able to support DirectX11. Windows 7 Sp1 Windows 8.1 Windows 10 How to check if you are on a 64 bit OS. 1. Hit Windows key 2. Type “my computer” 3. Right click this PC or the name you gave it 4. Select Properties 5. Look at System type ( You will want 64 bit Operating system listed here ) How to see if your Video card supports DirectX 11. This list is not up to date but if you have a card that is newer than the ones listed, it is likely okay. You can check on the manufacture's website to be sure.   Additional information - We have seen cases where having the in game settings changed to DirectX 9 or WoW set to launch in 32 bit mode will cause these errors. To check if World of Warcraft in 32-bit mode from the Blizzard App 1) Open the Blizzard App 2) Select World of Warcraft 3) Click Options 4) Select Game Settings on the left 5) Uncheck Launch 32-bit client (Instead of 64-bit) 6) Click Done How to disable DirectX 9 if you can. 1) Click Red Question mark in game 2) Go to system 3) Go to Advanced 4) Click Drop down by Graphics API 5) Select DirectX 11 6) Restart the game I hope this information helps my friends and hope you have a wonderful time in World of Warcraft. /NathardrickNathardrick0 Jan 18
20h Wow51900319 ERROR About once every 2 hours I am getting this error and it is logging me out. Can someone please tell me a fix if there is one????Kiwboom15 20h
1d Chrome problems post-update I finally updated to OS 10.13.4. Things look fine in game, and it's great not to have to click on the no-support warning any longer when I log into game. The problem is, when I Command-Tab to check something online, web pages fill only half of my screen. Prior to the OS update, I didn't experience this. And when I'm not in WoW, Chrome is the proper size. Any ideas how to fix this issue?Eriellia0 1d
1d Switching to Mac, which one to get?? So I’m switching over to Mac and have narrowed it down to 3. Basically my question is will all three of these work? If so, which one would be the best option for the money? iMac mini: 2.8GHz Processor 1TB Storage 2.8GHz dual-core Intel Core i5 8GB memory 1TB Fusion Drive1 Intel Iris Graphics iMac 21.5”: Imac21.5”: 3.0GHz quad-core Intel Core i5 1TB 5400-rpm hard drive; 1TB Fusion Drive iMac 27”: iMac 27”: 3.4GHz quad-core Intel Core i5 1TBRdigg10 1d
1d Cant Download add-on On Twitch When I first got my iMac I downloaded twitch which worked fine. I was able to download my addons with no problem. I recently logged in to twitch to download more addons but when I go to addons and click install nothing happens. I went to Mods in twitch but I don't see the world of warcraft legion picture. It use to be there but it has just disappeared. I went into settings tried adding the world of warcraft folder but nothing happens. I even clicked the scan button in the addon section of settings and it said they did not find any addon supported games on my computer. In game I can see the addons I already have and they work fine. I just have more addons I wanna download but I can't. Can someone please help.Toxsinns19 1d
2d Apple WWDC June 4th FYI for anyone thinking about getting a new mac before BfA. Apple's WWDC begins June 4th: Also, here is a Buyer's Guide from MacRumors web site: Cross your fingers and hope we get some nice things.Tavlina0 2d
3d ERROR #154 (0x8510009a) I'm on a Mac. I have my OS completely updated. I keep getting this error every time I try opening WoW. I've tried exiting the app and restarting my iMac. It just started tonight. It worked this morning.Cherrokee3 3d
4d ERROR #154 (0x8510009a) Thats a good way to start the new patch, my wow wont launch!!!! After i click PLAY, a pop up window with the message ERROR #154 (0x8510009a) came out and i just cant play!!! Any thoughts?Taurenpalla93 4d
4d game crashing too much what's with the game crashing every 10 minutes????? anyone know????Sharpo2 4d
4d Is it possible to upgrade Graphics? A while ago, I logged onto WoW only to find out my graphics were out of date... it said my MacBook Pro required “DirectX11 or Metal”, but the question is... is it possible to update, or even upgrade my MacBook Pro graphics so I can play future versions of WoW, such as Battle for Azeroth?Jackfrostty15 4d
May 19 Blue tint on screen 6.2 download Currently in the process of downloading the 6.2 patch, and after I loaded wow my screen turned lighter, with a blueish tint - this happens ingame and also out of the game (i.e. if I were to alt tab). I have the same issue in Heroes of the Storm, but I don't really care about that as I've always played it like that. Wow I have not. Anyone know why this is the case? Very confused.Pelicàñ6 May 19
May 19 Deselecting a Target? I've gone from playing WoW on a PC to an iMac and one thing I can't seem to figure out is how to deselect a target. I've replaced the "magic mouse" with a standard two button mouse. I can select targets (mobs, pcs, npcs, etc) with no problem but can't deselect unless I choose another target or distance causes the deselect. On the PC I could simply click on the screen somewhere and it would deselect but that doesn't work here. Any input would be greatly appreciated and I'm sorry if this isn't clear for such a minor issue. Thanks!Faelan5 May 19
May 19 Left mouse click issue on mac only Very strange issue I have going on. I have 2 laptops, a Macbook Air (2015 13.3 inch 256gb) and a Lenovo Yoga 2 Pro. WoW just runs smoother on the Mac and gets better FPS at higher setting than my Lenovo so I want to play BfA on my Mac when it goes live. Here is the issue, I am a mouse clicker (please spare me the "you suck, use keybinds and macros dude" speech, thanks) For how I play, my clicking ability serves me very well, actually got over 2k 2v2 arena rating a few years ago as a "clicker". I am currently playing the BfA Beta and for some reason if I LEFT click any abilities while moving, there is a full second delay before the spell begins being cast. Also, if I strafe, or move in any direction and repeatedly click the left mouse button, my character will continuously move on its own, even if I sit on my hands and not touch anything. It's as if a keyboard key is stuck in the pressed position. Eventually after i spam click and hit all the keys it will stop my character from involuntarily moving. This does NOT happen at all on my Lenovo PC laptop, does not happen if I left click while stationary, and it also does not happen if I right click my abilities to cast, however if I want to click to shapeshift as a druid, I have to left click, which may send my character into involuntary running again. I have no idea why this is happening or why it happens ONLY on my MacBook Air and not on my PC laptop. There was a post back in 2011 about this exact same problem but I cannot seem to find it, plus there was no answer to that post that helped at all. Has anyone ever heard of this kind of issue or know how to possibly fix it? Im contemplating selling my macbook to get a better gaming laptop but if I can somehow fix this left mouse button click issue, I would be happy to keep my Macbook Air. Please help.Blawndie1 May 19
May 18 Screen Shots and S.E.L.F.I.E crashing my Mac Screen Shots and S.E.L.F.I.E camera crashing my Mac and forcing it to restart? Any time I try to take a screen shot or use a selfie camera it shuts down my Mac..... I'm worried because I want to grab some selfies with characters and places before BFA changes them. Anyone else having this issue/know a fix. Mac is 2017, 13 Inch pro with touch bar.Aloevera1 May 18
May 18 New Macbook Pro with Touch Bar So...anyone using the new touch bar and if so what is it like with the touch bar in place of functions keys? I am on the verge of ordering but would love to hear from an actual user.Blueridge13 May 18
May 18 How to test ping with WoW servers? I'm in Australia and want to test how the ping is with EU servers, specifically Grim Batol, which should be: So I went on Network Utility, selected the Ping tab, inserted the IP address and pressed the button. All I get is this: ... I take it there is something wrong with the address, as anything else I tried works. Where did I go wrong?Yiskah8 May 18
May 17 can't run wow on user account perhaps you guys could tell me how to run wow on a user account instead of only on the administrator account? edit: I know that's not big on details but from a few cursory searches I see this can be common, I'm not really understanding the solutionsZahruk3 May 17
May 17 Stuck strafing right? Hey! I've been playing WoW on this same laptop since 2013, and just tonight a new glitch has started happening. When I'm doing particularly movement heavy stuff (such as PvP or dungeons) when I hit "E" my right strafing button, sometimes I get stuck run/strafing in that direction. To my knowledge, my keyboard is fine. No other programs are running, save for Safari and Messages. My addons are up to date. I'm using a MacBook Late 2013 13'. Has anyone had this problem? What can I do to fix it? It's making the game somewhat unplayable. :( Update: Alt tabbing seems to fix it, but not stop it from happening.Vante12 May 17
May 16 high sierra fps drop i just updated my mac to high sierra, and i went from playing at constant 60 fps on 4 lvl graphics to varying between 40-60 constantly at 2-3 graphics. also, for some reason i seem to be consistently having horrible fps (35-40) on blade's edge arena and nagrand arena. also seems to be unplayable sometimes even if it says 60. how do i fix this?Clarahaskil7 May 16
May 15 I cant play after paying and its been hours I just payed my monthly subscription and and i cant log in, it says logging into game server for a while then its says you have been disconnected. (WOW51900328) I payed in the morning and its been hours now. I payed 10am and it's 5pm now. Please helpZbaz6 May 15
May 15 Gamma? Posted in the Beta forums... having a serious gamma issue with the beta (it looks like the gamma adjustment I have in live is gone). One of the responses said that there is no "real" fullscreen mode, and thus will never have any gamma adjustments. Of course, I never said I was playing on a Mac (980 w/nVidia "web drivers"), so I'd love to hear what some of more knowledgable video folks have to say here (i.e. Omegal, Stone... Tia). If this is true I am flabbergasted, hard to believe/think it's JUST me with this issue. But it really is unplayable so dark and is this the end of the road for me? Oh, my bootcamp partition is kaput now, but when I did have it rolling I SEEM to recall I had the same issue, without a gamma control in fullscreen mode to lighten it up, same thing, way too dark. Hard to think it is some form of driver issue nVidia controls a it ONLY happens with WoW (oh, and Sierra, not High Sierra).Brightbrown3 May 15
May 15 48Khz Audio Framerate Crush A few times now, I've had a strange issue where audio settings for my speakers will switch from 44.1KHz to 48KHz without my deciding to do it. The reason I notice this is that whenever it happens, my FPS in raids will go to absolute crap. Some encounters like Argus I'll be down to 5 FPS with a Mac Pro 5,1 and 1060 on setting 3. It's not the worst issue since I can fix it with a simple trip into Audio MIDI Settings, but I wish I knew why it happened (both why the setting is changed and why WoW suddenly performs 1/10 as well).Celillenna6 May 15
May 15 Kernel Task is going crazy. EDIT: PERSONAL FIX IN NEW COMMENT No idea why but this means that it's identifying something in the wow client as a rogue process. As a result it's eating up as much CPU as possible to prevent parts from overheating whenever wow is running. I'm kind of at a loss because the state of the game's graphics' reliability have been going down since high sierra & 7.3.5Kurorai6 May 15
May 14 OS X 10.12.6 not supported? Hey everyone. I recently installed WoW on an older MacBook Air while my primary system is being repaired. It's two years old, but meets the minimum system requirements. (My friends laugh, but Airs will run WoW as long as you don't care about graphics quality.) However, the machine is running Sierra (I had a lot of issues on my primary computer after upgrading to High Sierra and so I haven't upgraded this one yet). Every time I try to launch WoW I get this error message: OS X 10.12.6 Not Supported This is a reminder that OS X 10.12.6 has entered the end of life stage as an operating system for World of Warcraft. The game will continue to run for a limited time, however we encourage you to upgrade your operating system to OS X 10.13 as soon as possible. Please refer to the system requirements. The error message gives me the option to either launch World of Warcraft or quit, both of which launch the game (though it is minimized, so i have to alt-tab out so I can see the launcher where I can click on the WoW icon to un-minimize and actually open it). After this point, the game runs just peachy. However, I have checked the system requirements, which say El Capitan is the minimum for Legion and Sierra is the minimum for Battle for Azeroth. (Well, unless I'm way off with my version numbers.) In both cases, it seems like Sierra should be okay, and thus this error message baffles me. (As does its interruption of the game's launch process.) Someone suggested that this may be Metal related, but the computer supports Metal and it is the graphics API I am currently using in WoW. Does anyone have any ideas as to what's wrong? This is a completely fresh install, and I've tried running the repair tool to no result.Faience4 May 14
May 14 Macbook Air 2017 Hello I was wondering if my MacBook Air 2017 can run wow I did a test try my Mac did not get hot at all and all my graphics settings are on low. Just would like to get a second comment, here are my specs: Graphics:Intel HD Graphics 6000 1536 MB Processor: 1.8 GHz intel core i5 Memory: 8 GB 1600 MHZ DDR3 Startup: Mac HD Also again it ran great on low settings did not get hot. I use the thunder to my small 20inch tv monitor to play works great ThanksFullmetal2 May 14
May 14 New iMac for BfA With BfA coming in a few months, I need to decide about getting a new iMac. I was holding out for the new MacPro. But those aren't coming until next year. My decision will be based mostly on the graphs available for the iMac. The 27" model has three variations. The Radeon Pro 570, 575 and 580. The 570 and 575 have 4GB ram and the 580 has 8GB. I know the 580 is better than the 575 which is better than the 570. But for the cost difference, what are the real benefits. For instance. For the same cost as the 580 model, I can get the 575 model and upgrade the CPU to an i7. If I go with the 580, is it worth the cost to also upgrade to an i7. Thoughts? Thanks Edit: I prefer playing in window mode. Something bigger than 1920x1080 but smaller than 2560x1440. I want the highest quality i can get and maintain 60 fps.Tavlina11 May 14
May 14 Left Click Lag Issue with Macbook Air Let me preface this by saying I have a Macbook Air and a Lenovo PC laptop. For some reason whenever I left click and ability like either selecting an allied character or clicking an ability to cast, there is like a 1 second delay before the action takes place WHILE MOVING. The key here is it happens when I am moving. If i stand still I can left click with no delay, but if I am strafing to the side, click a heal spell, there is a second delay AND my character will continue moving in that direction for another full second even after I have stopped performing any actions. If I repeatedly left click the mouse while trying to move in different directions (avoiding stuff on the ground or other fight mechanics) sometimes my character will continuously move for like 10-20 seconds as if I am holding down the movement keys or as if a button is stuck... This DOES NOT happen on my Lenovo PC laptop at all, so it is definitely related to the Macbook Air laptop. The keyboard and mouse work totally fine outside of WoW and with other games. Its just this left click while moving while playing WoW. Also, the reason I don't just use my Lenovo PC laptop is because the FPS is around 13-20 on the lowest setting, not how I want to experience the game. My Macbook Air gets me 30-35 FPS which I can tolerate. I know this seems like a really trivial thing because everyone else uses keybinds and macros, but I have been a clicker so long I don't feel like changing. If I sucked at WoW because of clicking I might change, but I have reached upper tiers in Arena and BGs healing with a pure clicking approach. I am currently playing the Battle for Azeroth Beta and do not currently play on live since I don't feel any reason to pay 2 months worth when I have nothing else to really do, so I cannot say for certain that this is just a Beta issue, but I highly doubt it, as I said before, this doesn't happen on my Lenovo Laptop There was a thread someone created back in 2011 that was the EXACT same thing, but they did not mention that it was with a Mac computer. Is there ANYONE out there who has heard of this type of problem or knows someone who has dealt with it...or even better, does anyone know how to somehow fix it?Blawndie0 May 14
May 13 Are we ineligible for Alpha/Beta? Has anyone here (that plays on a Mac) ever gotten an Alpha or Beta invite?Showtime61 May 13
May 12 AGENT continues to run I have up to TWO "agents" running in the background after I play WoW. It comes 100% x 2 on an eight core system. They never stop. The icon is If this Blizzard? or just an icon mistake on behalf of OS X?Majack1 May 12
May 10 7.3.5 marks the end of OpenGL support Apparently next patch is the end of the line for non-Metal Macs. New Warnings Warning: Your current graphics API will not be supported in future versions of World of Warcraft, which will require DirectX 11 or Metal. Warning: Your current system will not be supported in future versions of World of Warcraft which will require a 64-bit operating system. Warning: Your graphics card will not be supported in future versions of World of Warcraft, which will require a Shader Model 5 capable graphics card or better. Originally Posted by MMO-ChampionFermina60 May 10
May 11 Issues after Windows update Hello, i recently updated to the windows creators fall update and ever since then i have weird DC issues. By this i mean still works. and i can type in trade chat/guild chat like nothing is wrong.. however All NPCs/players/mailboxes disappear and my ability buttons dont work... and i dont DC right away. I stayed like that for 30mins just talking to people without anyone else spawned in. I even force command closed out wow and Bnet, logged back in, and i was still in that DC like state. Is this a WoW issue or a computer issue? Ive never had any issues with the game before performing that update. Thanks.Shadowsblade4 May 11
May 9 ArsTechnica article on eGPU in OS X 10.13.4 It's pretty comprehensive and well worth a read if you have any interest in the topic. TLDR: It does work, you (basically) need Thunderbolt 3, expect to use an external monitor (so not great for iMacs), does not support nVidia cards (without hacks), still has some issues. Perhaps most relevant to us here, in WoW it did basically double the frame rate wt an AMD RX580 vs the 460 Pro at 1080p resolutions. So it's definitely a solution for people wt a TB3 equipped laptop and an external monitor. Some recent game benchmarks including an eGPU for comparison. May 9
May 9 Magic Mouse won't key bind for movement I want my iMac's Magic Mouse to move my character when I click R+L mouse buttons. Keybind won't work. I can mouse click on the 'movement' field in 'key bind' to highlight/enable it but when I click in that field with the mouse button desired, it doesn't enter into that field. I want it to work like my old PC mouse that I used for years.Messed5 May 9
May 8 Game crashes w/ docking station Only happens when I plug new MacBook Pro into Startech docking station. Log file below. Please help, first time trying to play in years :( Process: World of Warcraft [1043] Path: /Applications/World of Warcraft/World of of Warcraft Identifier: com.blizzard.worldofwarcraft Version: 7.3.5 [26365] (26365) Code Type: X86-64 (Native) Parent Process: ??? [1] Responsible: World of Warcraft [1043] User ID: 501 Date/Time: 2018-04-22 11:03:23.338 -0700 OS Version: Mac OS X 10.12.6 (16G29) Report Version: 12 Anonymous UUID: 00687F82-0E73-0E99-8F82-A9D308E8F99B Sleep/Wake UUID: 19497FB9-2A5E-4567-9EFB-0AC8CE47EC95 Time Awake Since Boot: 4300 seconds Time Since Wake: 540 seconds System Integrity Protection: enabled Crashed Thread: 4 Exception Handler Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000 Exception Note: EXC_CORPSE_NOTIFY VM Regions Near 0: --> __TEXT 0000000100000000-000000010176f000 [ 23.4M] r-x/rwx SM=COW /Applications/World of Warcraft/World of of Warcraft Thread 0:: Dispatch queue: 0 libsystem_platform.dylib 0x00007fffd891cc13 _platform_bzero$VARIANT$Haswell + 115 1 com.blizzard.worldofwarcraft 0x000000010100c73c 0x100000000 + 16828220 2 com.blizzard.worldofwarcraft 0x000000010100c868 0x100000000 + 16828520 3 com.blizzard.worldofwarcraft 0x00000001010305e4 0x100000000 + 16975332 4 com.blizzard.worldofwarcraft 0x0000000101030570 0x100000000 + 16975216 5 com.blizzard.worldofwarcraft 0x0000000101098556 0x100000000 + 17401174 6 com.blizzard.worldofwarcraft 0x0000000100e6c02f 0x100000000 + 15122479 7 com.blizzard.worldofwarcraft 0x0000000100e6cc78 0x100000000 + 15125624 8 com.blizzard.worldofwarcraft 0x000000010000b791 0x100000000 + 46993 9 libdyld.dylib 0x00007fffd8709235 start + 1 Thread 1: 0 libsystem_kernel.dylib 0x00007fffd883844e __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x00007fffd892248e _pthread_wqthread + 1023 2 libsystem_pthread.dylib 0x00007fffd892207d start_wqthread + 13 Thread 2: 0 libsystem_pthread.dylib 0x00007fffd8922070 start_wqthread + 0 1 ??? 0x0000000102055000 0 + 4328869888 Thread 3: 0 libsystem_pthread.dylib 0x00007fffd8922070 start_wqthread + 0 1 ??? 0x00007fffe156e480 headPagePairs + 48 Thread 4 Crashed:: Exception Handler 0 0x00007fffc2f21946 CFGetTypeID + 6 1 com.blizzard.worldofwarcraft 0x00000001015ad2e5 0x100000000 + 22729445 2 com.blizzard.worldofwarcraft 0x000000010100bd68 0x100000000 + 16825704 3 com.blizzard.worldofwarcraft 0x000000010101777c 0x100000000 + 16873340 4 com.blizzard.worldofwarcraft 0x0000000101096cc7 0x100000000 + 17394887 5 com.blizzard.worldofwarcraft 0x00000001003ff48a 0x100000000 + 4191370 6 com.blizzard.worldofwarcraft 0x00000001003fffcb 0x100000000 + 4194251 7 com.blizzard.worldofwarcraft 0x00000001002773a9 0x100000000 + 2585513 8 com.blizzard.worldofwarcraft 0x000000010027ceef 0x100000000 + 2608879 9 com.blizzard.worldofwarcraft 0x000000010027d1a5 0x100000000 + 2609573 10 libsystem_kernel.dylib 0x00007fffd88300b7 mach_msg_server + 485 11 com.blizzard.worldofwarcraft 0x000000010027be61 0x100000000 + 2604641 12 libsystem_pthread.dylib 0x00007fffd892293b _pthread_body + 180 13 libsystem_pthread.dylib 0x00007fffd8922887 _pthread_start + 286 14 libsystem_pthread.dylib 0x00007fffd892208d thread_start + 13 Thread 5:: Async Signal Handler 0 libsystem_kernel.dylib 0x00007fffd8837f46 __semwait_signal + 10 1 libsystem_c.dylib 0x00007fffd87beb72 nanosleep + 199 2 libsystem_c.dylib 0x00007fffd87be9d3 sleep + 42 3 libsystem_c.dylib 0x00007fffd87be9ff sleep + 86 4 com.blizzard.worldofwarcraft 0x000000010027c53a 0x100000000 + 2606394 5 libsystem_pthread.dylib 0x00007fffd892293b _pthread_body + 180 6 libsystem_pthread.dylib 0x00007fffd8922887 _pthread_start + 286 7 libsystem_pthread.dylib 0x00007fffd892208d thread_start + 13 Thread 6:: Fatal Exception Handler 0 libsystem_kernel.dylib 0x00007fffd883034a mach_msg_trap + 10 1 libsystem_kernel.dylib 0x00007fffd882f797 mach_msg + 55 2 libsystem_kernel.dylib 0x00007fffd883008b mach_msg_server + 441 3 com.blizzard.worldofwarcraft 0x000000010027bea4 0x100000000 + 2604708 4 libsystem_pthread.dylib 0x00007fffd892293b _pthread_body + 180 5 libsystem_pthread.dylib 0x00007fffd8922887 _pthread_start + 286 6 libsystem_pthread.dylib 0x00007fffd892208d thread_start + 13 Thread 7: 0 libsystem_pthread.dylib 0x00007fffd8922070 start_wqthread + 0 1 ??? 0x0000700004f34b20 0 + 123145385364256 Thread 8:: _ZnamRKSt9nothrow_t 0 libsystem_kernel.dylib 0x00007fffd8837bf2 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fffd89237fa _pthread_cond_wait + 712 2 com.blizzard.worldofwarcraft 0x0000000100400797 0x100000000 + 4196247 3 com.blizzard.worldofwarcraft 0x00000001012da34e 0x100000000 + 19768142 4 com.blizzard.worldofwarcraft 0x00000001012d9fe5 0x100000000 + 19767269 5 com.blizzard.worldofwarcraft 0x0000000100408535 0x100000000 + 4228405 6 com.blizzard.worldofwarcraft 0x00000001004086fd 0x100000000 + 4228861 7 0x00007fffc499e8ad __NSThread__start__ + 1243 8 libsystem_pthread.dylib 0x00007fffd892293b _pthread_body + 180 9 libsystem_pthread.dylib 0x00007fffd8922887 _pthread_start + 286 10 libsystem_pthread.dylib 0x00007fffd892208d thread_start + 13 Thread 9:: _ZnamRKSt9nothrow_t 0 libsystem_kernel.dylib 0x00007fffd8837eb6 __select + 10 1 com.blizzard.worldofwarcraft 0x00000001012dafd2 0x100000000 + 19771346 2 com.blizzard.worldofwarcraft 0x00000001012d9ffe 0x100000000 + 19767294 3 com.blizzard.worldofwarcraft 0x0000000100408535 0x100000000 + 4228405 4 com.blizzard.worldofwarcraft 0x00000001004086fd 0x100000000 + 4228861 5 0x00007fffc499e8ad __NSThread__start__ + 1243 6 libsystem_pthread.dylib 0x00007fffd892293b _pthread_body + 180 7 libsystem_pthread.dylib 0x00007fffd8922887 _pthread_start + 286 8 libsystem_pthread.dylib 0x00007fffd892208d thread_start + 13 Thread 10: 0 libsystem_kernel.dylib 0x00007fffd8837bf2 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fffd89237fa _pthread_cond_wait + 712 2 com.blizzard.worldofwarcraft 0x0000000100296154 0x100000000 + 2711892 3 com.blizzard.worldofwarcraft 0x0000000100295aa9 0x100000000 + 2710185 4 com.blizzard.worldofwarcraft 0x0000000100194731 0x100000000 + 1656625 5 libsystem_pthread.dylib 0x00007fffd892293b _pthread_body + 180 6 libsystem_pthread.dylib 0x00007fffd8922887 _pthread_start + 286 7 libsystem_pthread.dylib 0x00007fffd892208d thread_start + 13 Thread 11: 0 libsystem_kernel.dylib 0x00007fffd8837eb6 __select + 10 1 com.blizzard.worldofwarcraft 0x0000000100293eef 0x100000000 + 2703087 2 com.blizzard.worldofwarcraft 0x00000001002b26de 0x100000000 + 2827998 3 com.blizzard.worldofwarcraft 0x00000001002afa7c 0x100000000 + 2816636 4 com.blizzard.worldofwarcraft 0x000000010036af29 0x100000000 + 3583785 5 com.blizzard.worldofwarcraft 0x0000000100194731 0x100000000 + 1656625 6 libsystem_pthread.dylib 0x00007fffd892293b _pthread_body + 180 7 libsystem_pthread.dylib 0x00007fffd8922887 _pthread_start + 286 8 libsystem_pthread.dylib 0x00007fffd892208d thread_start + 13 Thread 12: 0 libsystem_pthread.dylib 0x00007fffd8922070 start_wqthread + 0 1 ??? 0x0000000000000001 0 + 1 Thread 13:: _ZnamRKSt9nothrow_t 0 libsystem_kernel.dylib 0x00007fffd8837bf2 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fffd89237fa _pthread_cond_wait + 712 2 com.blizzard.worldofwarcraft 0x00000001004006db 0x100000000 + 4196059 3 com.blizzard.worldofwarcraft 0x0000000100f7963d 0x100000000 + 16225853 4 com.blizzard.worldofwarcraft 0x0000000100408535 0x100000000 + 4228405 5 com.blizzard.worldofwarcraft 0x00000001004086fd 0x100000000 + 4228861 6 0x00007fffc499e8ad __NSThread__start__ + 1243 7 libsystem_pthread.dylib 0x00007fffd892293b _pthread_body + 180 8 libsystem_pthread.dylib 0x00007fffd8922887 _pthread_start + 286 9 libsystem_pthread.dylib 0x00007fffd892208d thread_start + 13 Thread 14:: _ZnamRKSt9nothrow_t 0 libsystem_kernel.dylib 0x00007fffd8837bf2 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fffd89237fa _pthread_cond_wait + 712 2 com.blizzard.worldofwarcraft 0x000000010033dacb 0x100000000 + 3398347 3 com.blizzard.worldofwarcraft 0x000000010033f05d 0x100000000 + 3403869 4 com.blizzard.worldofwarcraft 0x0000000100377099 0x100000000 + 3633305 5 com.blizzard.worldofwarcraft 0x00000001003738ca 0x100000000 + 3619018 6 com.blizzard.worldofwarcraft 0x0000000100372027 0x100000000 + 3612711 7 com.blizzard.worldofwarcraft 0x0000000100371b01 0x100000000 + 3611393 8 com.blizzard.worldofwarcraft 0x00000001003797a2 0x100000000 + 3643298 9 com.blizzard.worldofwarcraft 0x000000010039c6bb 0x100000000 + 3786427 10 com.blizzard.worldofwarcraft 0x000000010034e6ee 0x100000000 + 3466990 11 com.blizzard.worldofwarcraft 0x000000010034e1ab 0x100000000 + 3465643 12 com.blizzard.worldofwarcraft 0x0000000100348e81 0x100000000 + 3444353 13 com.blizzard.worldofwarcraft 0x0000000100e57e4b 0x100000000 + 15040075 14 com.blizzard.worldofwarcraft 0x0000000100f79dd8 0x100000000 + 16227800 15 com.blizzard.worldofwarcraft 0x0000000100408535 0x100000000 + 4228405 16 com.blizzard.worldofwarcraft 0x00000001004086fd 0x100000000 + 4228861 17 0x00007fffc499e8ad __NSThread__start__ + 1243 18 libsystem_pthread.dylib 0x00007fffd892293b _pthread_body + 180 19 libsystem_pthread.dylib 0x00007fffd8922887 _pthread_start + 286 20 libsystem_pthread.dylib 0x00007fffd892208d thread_start + 13 Thread 15:: _ZnamRKSt9nothrow_t 0 libsystem_kernel.dylib 0x00007fffd8837bf2 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fffd89237fa _pthread_cond_wait + 712 2 com.blizzard.worldofwarcraft 0x00000001004006db 0x100000000 + 4196059 3 com.blizzard.worldofwarcraft 0x0000000100f78f47 0x100000000 + 16224071 4 com.blizzard.worldofwarcraft 0x0000000100408535 0x100000000 + 4228405 5 com.blizzard.worldofwarcraft 0x00000001004086fd 0x100000000 + 4228861 6 0x00007fffc499e8ad __NSThread__start__ + 1243 7 libsystem_pthread.dylib 0x00007fffd892293b _pthread_body + 180 8 libsystem_pthread.dylib 0x00007fffd8922887 _pthread_start + 286 9 libsystem_pthread.dylib 0x00007fffd892208d thread_start + 13 Thread 16:: AsyncControl::Dispatcher 0 libsystem_kernel.dylib 0x00007fffd8837bf2 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fffd89237fa _pthread_cond_wait + 712 2 com.blizzard.worldofwarcraft 0x00000001003660d4 0x100000000 + 3563732 3 com.blizzard.worldofwarcraft 0x000000010033b64d 0x100000000 + 3389005 4 com.blizzard.worldofwarcraft 0x0000000100194731 0x100000000 + 1656625 5 libsystem_pthread.dylib 0x00007fffd892293b _pthread_body + 180 6 libsystem_pthread.dylib 0x00007fffd8922887 _pthread_start + 286 7 libsystem_pthread.dylib 0x00007fffd892208d thread_start + 13 Thread 17:: _ZnamRKSt9nothrow_t 0 libsystem_kernel.dylib 0x00007fffd8837bf2 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fffd89237fa _pthread_cond_wait + 712 2 com.blizzard.worldofwarcraft 0x0000000100400797 0x100000000 + 4196247 3 com.blizzard.worldofwarcraft 0x0000000100f97d4a 0x100000000 + 16350538 4 com.blizzard.worldofwarcraft 0x0000000100f97af5 0x100000000 + 16349941 5 com.blizzard.worldofwarcraft 0x0000000100408535 0x100000000 + 4228405 6 com.blizzard.worldofwarcraft 0x00000001004086fd 0x100000000 + 4228861 7 0x00007fffc499e8ad __NSThread__start__ + 1243 8 libsystem_pthread.dylib 0x00007fffd892293b _pthread_body + 180 9 libsystem_pthread.dylib 0x00007fffd8922887 _pthread_start + 286 10 libsystem_pthread.dylib 0x00007fffd892208d thread_start + 13 Thread 18: 0 libsystem_kernel.dylib 0x00007fffd8830452 syscall_thread_switch + 10 1 libsystem_platform.dylib 0x00007fffd89188e4 _os_lock_handoff_lock_slow + 72 2 0x00007fffc2f4de56 -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 86 3 0x00007fffc2f4d55c _CFXNotificationPost + 604 4 0x00007fffc4972677 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66 5 0x00007fffc499e87d __NSThread__start__ + 1195 6 libsystem_pthread.dylib 0x00007fffd892293b _pthread_body + 180 7 libsystem_pthread.dylib 0x00007fffd8922887 _pthread_start + 286 8 libsystem_pthread.dylib 0x00007fffd892208d thread_start + 13 Thread 4 crashed with X86 Thread State (64-bit): rax: 0x0000000000000000 rbx: 0x0000700004da8140 rcx: 0x9d652c452fd500a8 rdx: 0x0000000000000000 rdi: 0x0000000000000000 rsi: 0x0000000000000003 rbp: 0x0000700004da85f0 rsp: 0x0000700004da8108 r8: 0x0000000000002703 r9: 0x0000000000000000 r10: 0x0000000000000040 r11: 0x0000000000000206 r12: 0x0000000000000a00 r13: 0x0000700004da8610 r14: 0x0000000000005b07 r15: 0x0000000000000000 rip: 0x00007fffc2f21946 rfl: 0x0000000000010246 cr2: 0x0000000000000000 Logical CPU: 2 Error Code: 0x00000004 Trap Number: 14 Binary Images: 0x100000000 - 0x10176efd7 +com.blizzard.worldofwarcraft (7.3.5 [26365] - 26365) <68A18FF6-0C92-3BBD-962A-C5A84AA6D3D3> /Applications/World of Warcraft/World of of Warcraft 0x1025ad000 - 0x10263bfff (10.25.17 - 10.2.5) <6FB81AEE-1869-39DC-A8EB-0656AF0D4439> /System/Library/Extensions/AppleIntelKBLGraphicsMTLDriver.bundle/Contents/MacOS/AppleIntelKBLGraphicsMTLDriver 0x1086f1000 - 0x10872edc7 dyld (433.5) <322C06B7-8878-311D-888C-C8FD2CA96FF3> /usr/lib/dyld 0x11b75e000 - 0x11b904fff GLEngine (14.0.16) <08F2E804-13D2-3E80-9322-1A23A84A55F3> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine 0x11b943000 - 0x11b96dfff GLRendererFloat (14.0.16) <6B57F70A-EFAC-3DB2-B9BA-E55D05D44DB5> 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libicucore.A.dylib (57166.0.1) <CCD2ED24-3071-383B-925D-8D763BB12A6F> /usr/lib/libicucore.A.dylib 0x7fffd7a85000 - 0x7fffd7a86fff liblangid.dylib (126) <2085E7A7-9A34-3735-87F4-F174EF8EABF0> /usr/lib/liblangid.dylib 0x7fffd7a87000 - 0x7fffd7aa0ffb liblzma.5.dylib (10) <44BD0279-99DD-36B5-8A6E-C11432E2098D> /usr/lib/liblzma.5.dylib 0x7fffd7aa1000 - 0x7fffd7ab7ff7 libmarisa.dylib (5) <9030D214-5D0F-30CB-AC03-902C63909362> /usr/lib/libmarisa.dylib 0x7fffd7ab8000 - 0x7fffd7d60ff7 libmecabra.dylib (744.8) <D429FCC9-42A4-38B3-8784-44024BC859EF> /usr/lib/libmecabra.dylib 0x7fffd7d93000 - 0x7fffd7e0dff3 libnetwork.dylib (856.60.1) <191E99F5-4723-3180-8013-02AF2F9AE4B8> /usr/lib/libnetwork.dylib 0x7fffd7e0e000 - 0x7fffd81e0047 libobjc.A.dylib (709.1) <70614861-0340-32E2-85ED-FE65759CDFFA> /usr/lib/libobjc.A.dylib 0x7fffd81e3000 - 0x7fffd81e7fff libpam.2.dylib (21.30.1) <71EB0D88-DE84-3C8D-A2C5-58AA282BC5BC> /usr/lib/libpam.2.dylib 0x7fffd81e8000 - 0x7fffd8219fff libpcap.A.dylib (67.60.1) <F6BC6ED6-AEE4-3520-B248-0C342636E2B0> /usr/lib/libpcap.A.dylib 0x7fffd8236000 - 0x7fffd8252ffb libresolv.9.dylib (64) <A244AE4C-00B0-396C-98FF-97FE4DB3DA30> /usr/lib/libresolv.9.dylib 0x7fffd8253000 - 0x7fffd828cfff libsandbox.1.dylib (592.70.1) <9C428C49-9D9A-3F9F-9573-BF5202D1F933> /usr/lib/libsandbox.1.dylib 0x7fffd82a0000 - 0x7fffd82a1ff3 libspindump.dylib (231.3) <C7CEEB64-06F4-3ACA-AAC1-30ECA909501A> /usr/lib/libspindump.dylib 0x7fffd82a2000 - 0x7fffd83f0ff7 libsqlite3.dylib (254.8) <1ECF7DF7-7A07-3B4B-A63B-F4EFF6BC7ACF> /usr/lib/libsqlite3.dylib 0x7fffd84e5000 - 0x7fffd84f2fff libxar.1.dylib (357) <69547C64-E811-326F-BBED-490C6361BDCB> /usr/lib/libxar.1.dylib 0x7fffd84f3000 - 0x7fffd85e2fff libxml2.2.dylib (30.17) <D4C3E467-37C6-34DE-8A1B-E7BFC29985E9> /usr/lib/libxml2.2.dylib 0x7fffd85e3000 - 0x7fffd860cfff libxslt.1.dylib (15.9) <00735AD5-B62D-3E83-86AC-5533E4E2B102> /usr/lib/libxslt.1.dylib 0x7fffd860d000 - 0x7fffd861eff3 libz.1.dylib (67) <46E3FFA2-4328-327A-8D34-A03E20BFFB8E> /usr/lib/libz.1.dylib 0x7fffd862d000 - 0x7fffd8631ff7 libcache.dylib (79) <093A4DAB-8385-3D47-A350-E20CB7CCF7BF> /usr/lib/system/libcache.dylib 0x7fffd8632000 - 0x7fffd863cfff libcommonCrypto.dylib (60092.50.5) <8A64D1B0-C70E-385C-92F0-E669079FDA90> /usr/lib/system/libcommonCrypto.dylib 0x7fffd863d000 - 0x7fffd8644fff libcompiler_rt.dylib (62) <55D47421-772A-32AB-B529-1A46C2F43B4D> /usr/lib/system/libcompiler_rt.dylib 0x7fffd8645000 - 0x7fffd864dfff libcopyfile.dylib (138) <819BEA3C-DF11-3E3D-A1A1-5A51C5BF1961> /usr/lib/system/libcopyfile.dylib 0x7fffd864e000 - 0x7fffd86d1fdf libcorecrypto.dylib (442.50.19) <65D7165E-2E71-335D-A2D6-33F78E2DF0C1> /usr/lib/system/libcorecrypto.dylib 0x7fffd86d2000 - 0x7fffd8703fff libdispatch.dylib (703.50.37) <6582BAD6-ED27-3B30-B620-90B1C5A4AE3C> /usr/lib/system/libdispatch.dylib 0x7fffd8704000 - 0x7fffd8709ffb libdyld.dylib (433.5) <9B2AC56D-107C-3541-A127-9094A751F2C9> /usr/lib/system/libdyld.dylib 0x7fffd870a000 - 0x7fffd870affb libkeymgr.dylib (28) <7AA011A9-DC21-3488-BF73-3B5B14D1FDD6> /usr/lib/system/libkeymgr.dylib 0x7fffd870b000 - 0x7fffd8717fff libkxld.dylib (3789.70.16) <BD02EF3F-6E09-3A64-AB21-553D5B1D2859> /usr/lib/system/libkxld.dylib 0x7fffd8718000 - 0x7fffd8718fff liblaunch.dylib (972.70.1) <B856ABD2-896E-3DE0-B2C8-146A6AF8E2A7> /usr/lib/system/liblaunch.dylib 0x7fffd8719000 - 0x7fffd871eff3 libmacho.dylib (898) <17D5D855-F6C3-3B04-B680-E9BF02EF8AED> /usr/lib/system/libmacho.dylib 0x7fffd871f000 - 0x7fffd8721ff3 libquarantine.dylib (85.50.1) <12448CC2-378E-35F3-BE33-9DC395A5B970> /usr/lib/system/libquarantine.dylib 0x7fffd8722000 - 0x7fffd8723ffb libremovefile.dylib (45) <38D4CB9C-10CD-30D3-8B7B-A515EC75FE85> /usr/lib/system/libremovefile.dylib 0x7fffd8724000 - 0x7fffd873cff7 libsystem_asl.dylib (349.50.5) <096E4228-3B7C-30A6-8B13-EC909A64499A> /usr/lib/system/libsystem_asl.dylib 0x7fffd873d000 - 0x7fffd873dff7 libsystem_blocks.dylib (67) <10DC5404-73AB-35B3-A277-A8AFECB476EB> /usr/lib/system/libsystem_blocks.dylib 0x7fffd873e000 - 0x7fffd87cbfef libsystem_c.dylib (1158.50.2) <E5AE5244-7D0C-36AC-8BB6-C7AE7EA52A4B> /usr/lib/system/libsystem_c.dylib 0x7fffd87cc000 - 0x7fffd87cfffb libsystem_configuration.dylib (888.60.2) <BECC01A2-CA8D-31E6-BCDF-D452965FA976> /usr/lib/system/libsystem_configuration.dylib 0x7fffd87d0000 - 0x7fffd87d3fff libsystem_coreservices.dylib (41.4) <7D26DE79-B424-3450-85E1-F7FAB32714AB> /usr/lib/system/libsystem_coreservices.dylib 0x7fffd87d4000 - 0x7fffd87ecfff libsystem_coretls.dylib (121.50.4) <EC6FCF07-DCFB-3A03-9CC9-6DD3709974C6> /usr/lib/system/libsystem_coretls.dylib 0x7fffd87ed000 - 0x7fffd87f3fff libsystem_dnssd.dylib (765.50.9) <CC960215-0B1B-3822-A13A-3DDE96FA796F> /usr/lib/system/libsystem_dnssd.dylib 0x7fffd87f4000 - 0x7fffd881dff7 libsystem_info.dylib (503.50.4) <611DB84C-BF70-3F92-8702-B9F28A900920> /usr/lib/system/libsystem_info.dylib 0x7fffd881e000 - 0x7fffd8840ff7 libsystem_kernel.dylib (3789.70.16) <34B1F16C-BC9C-3C5F-9045-0CAE91CB5914> /usr/lib/system/libsystem_kernel.dylib 0x7fffd8841000 - 0x7fffd8888fe7 libsystem_m.dylib (3121.6) <86D499B5-BBDC-3D3B-8A4E-97AE8E6672A4> /usr/lib/system/libsystem_m.dylib 0x7fffd8889000 - 0x7fffd88a7ff7 libsystem_malloc.dylib (116.50.8) <A3D15F17-99A6-3367-8C7E-4280E8619C95> /usr/lib/system/libsystem_malloc.dylib 0x7fffd88a8000 - 0x7fffd8901ffb libsystem_network.dylib (856.60.1) <369D0221-56CA-3C3E-9EDE-94B41CAE77B7> /usr/lib/system/libsystem_network.dylib 0x7fffd8902000 - 0x7fffd890bff3 libsystem_networkextension.dylib (563.60.2) <B021F2B3-8A75-3633-ABB0-FC012B8E9B0C> /usr/lib/system/libsystem_networkextension.dylib 0x7fffd890c000 - 0x7fffd8915ff3 libsystem_notify.dylib (165.20.1) <B8160190-A069-3B3A-BDF6-2AA408221FAE> /usr/lib/system/libsystem_notify.dylib 0x7fffd8916000 - 0x7fffd891efe7 libsystem_platform.dylib (126.50.8) <897462FD-B318-321B-A554-E61982630F7E> /usr/lib/system/libsystem_platform.dylib 0x7fffd891f000 - 0x7fffd8929ff7 libsystem_pthread.dylib (218.60.3) <B8FB5E20-3295-39E2-B5EB-B464D1D4B104> /usr/lib/system/libsystem_pthread.dylib 0x7fffd892a000 - 0x7fffd892dff7 libsystem_sandbox.dylib (592.70.1) <4B92EC49-ACD0-36AE-B07A-A2B8152EAF9D> /usr/lib/system/libsystem_sandbox.dylib 0x7fffd892e000 - 0x7fffd892fff3 libsystem_secinit.dylib (24.50.4) <F78B847B-3565-3E4B-98A6-F7AD40392E2D> /usr/lib/system/libsystem_secinit.dylib 0x7fffd8930000 - 0x7fffd8937ffb libsystem_symptoms.dylib (532.50.47) <3390E07C-C1CE-348F-ADBD-2C5440B45EAA> /usr/lib/system/libsystem_symptoms.dylib 0x7fffd8938000 - 0x7fffd894bff7 libsystem_trace.dylib (518.70.1) <AC63A7FE-50D9-3A30-96E6-F6B7FF16E465> /usr/lib/system/libsystem_trace.dylib 0x7fffd894c000 - 0x7fffd8951ffb libunwind.dylib (35.3) <3D50D8A8-C460-334D-A519-2DA841102C6B> /usr/lib/system/libunwind.dylib 0x7fffd8952000 - 0x7fffd897bff7 libxpc.dylib (972.70.1) <BF896DF0-D8E9-31A8-A4B3-01120BFEEE52> /usr/lib/system/libxpc.dylib External Modification Summary: Calls made by other processes targeting this process: task_for_pid: 1 thread_create: 0 thread_set_state: 0 Calls made by this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by all processes on this machine: task_for_pid: 2545 thread_create: 0 thread_set_state: 0 VM Region Summary: ReadOnly portion of Libraries: Total=296.6M resident=0K(0%) swapped_out_or_unallocated=296.6M(100%) Writable regions: Total=488.9M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=488.9M(100%) VIRTUAL REGION REGION TYPE SIZE COUNT (non-coalesced) =========== ======= ======= Accelerate framework 256K 2 Activity Tracing 256K 2 CG backing stores 672K 3 CG image 12K 4 CoreAnimation 4K 2 CoreUI image file 176K 4 Foundation 4K 2 Kernel Alloc Once 8K 2 MALLOC 383.8M 46 MALLOC guard page 48K 11 Mach message 24K 3 STACK GUARD 76K 20 Stack 82.1M 21 VM_ALLOCATE 100K 14 __DATA 31.2M 235 __GLSLBUILTINS 2588K 2 __IMAGE 528K 2 __LINKEDIT 117.0M 8 __TEXT 179.6M 239 __UNICODE 556K 2 mapped file 54.6M 24 shared memory 16.4M 13 =========== ======= ======= TOTAL 869.9M 639 Model: MacBookPro14,1, BootROM MBP141.0160.B02, 2 processors, Intel Core i5, 2.3 GHz, 8 GB, SMC 2.43f6 Graphics: kHW_IntelIrisGraphics640Item, Intel Iris Plus Graphics 640, Built-In Memory Module: BANK 0/DIMM0, 4 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C3531324D3332443250462D3039 Memory Module: BANK 1/DIMM0, 4 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C3531324D3332443250462D3039 AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x170), Broadcom BCM43xx 1.0 ( Bluetooth: Version 5.0.5f1, 3 services, 27 devices, 1 incoming serial ports Network Service: Wi-Fi, AirPort, en0 USB Device: USB 3.0 Bus USB Device: USB2.0 Hub USB Device: USB2.0 Hub USB Device: Microsoft® Digital Media Pro Keyboard USB Device: USB Optical Mouse USB Device: USB3.0 Hub USB Device: USB3.0 Hub USB Device: StarTech USB3DOCKH2DP USB Device: StarTech USB3DOCKH2DP Thunderbolt Bus: MacBook Pro, Apple Inc., 22.2Nècole3 May 8
May 8 MacPro 3.1, High Sierra, BFA Instant Crash I know this is an unsupported Mac in all technicality. However with a flashed Graphics Card and a High Sierra upgrade patch, High Sierra functions 99% of the time on this machine. The new Battle for Azeroth beta client will instantly crash. The cause is to instruction set issue on the CPU -------------------------------------------------------------------------------- Crashed Thread -------------------------------------------------------------------------------- <Inspector.Assertion:> Thread 0x00000307 [Stack Base: 0x00000000efc00000 Used Space: 2384/8388608 bytes] 0 0x00000001003107E8 "com.blizzard.worldofwarcraft" 1 0x00000001004041A2 "com.blizzard.worldofwarcraft" 2 0x0000000100409C59 "com.blizzard.worldofwarcraft" 3 0x0000000100D62B32 "com.blizzard.worldofwarcraft" 4 0x0000000100D3F67C "com.blizzard.worldofwarcraft" 5 0x0000000100D3F59F "com.blizzard.worldofwarcraft" 6 0x000000010000A78A "com.blizzard.worldofwarcraft" 7 0x000000010021BABE "com.blizzard.worldofwarcraft" 8 0x000000010021CC8E "com.blizzard.worldofwarcraft" 9 0x0000000100021A8D "com.blizzard.worldofwarcraft" 10 0x00007FFF74C7F015 "libdyld.dylib" start + 1 <:Inspector.Assertion> -------------------------------------------------------------------------------- Assertion -------------------------------------------------------------------------------- Exception Raised! App: /Users/<.myusername>/Games/Mac Computer Games/World of Warcraft Beta/World of Warcraft Error Code: 0x85100086 Exception: EXC_BAD_INSTRUCTION Description: EXC_I386_INVOP My guess is the binary is only being compiled for more modern chipsets. Although this machine continues to run optimally for current Legion content. I know we are in the minority, but it would be hopeful a workaround could be made for this issue if it is related to chipset usage. These machines are still very capable for World of Warcraft usage. If Blizzard chooses to bump requirements I agree, but I still would be hopeful to be able to still run the binary even with performance loss because of more modern requirements. First as a PSA, I wanted to know if Mac Pro users in the 3.1 and 4.1 Gen who used a High Sierra Patcher are running into this issue. Second is there a better way to report this so it can get noticed as the error code is definitely very specific. For conditions of the environment, note I had an older Beta install from Legion that I previously patched. However due to issues with the instant crash I reinstalled the Beta Client from scratch and ran into the same issue.Jareff2 May 8
May 7 Luancher continually updating.... Evening all, sorry if this has been brought up before. Was away for about a month as I moved back to the the launcher pauses for update..EVERY time I open the launcher...I get an update....while I dont doubt after a month I needed one...but everytime I open the launcher...? several times a day? I hardly believe that there is that many updates happening. This is happening on my macbook pro (2017) macOS 10.13.4 8gb ram, 256gb hdd, intel iris plus 640 any assistance would be greatly appreciated.... ps. also all of a sudden launcher comes up full screen..I've made no changes other then letting updates run. Mahalo pss. just occurred to me, but about a week ago this started after doing the BFA:beta install.....haven't done much playing in beta, just opening at this point.Swishmytail2 May 7
May 6 Can't install BFA beta - disk space conflict I recently got invited to BFA Beta. When I try to install it is saying I have insufficient disk space, and require ~40gb. My storage utility is saying I have over 104gb available. Any idea why this might be happening?Izári2 May 6
May 5 Touch Pad/Mac not changing vehicle aim pitch This occurred first during the Pandaria release when you have to shoot the canon at the ground forces from the air ship. The mouse pad had no control over the Y axis of the weapons pointing system. The same is occurring with the "hot seat" quest where you have to get in and attack bird people in the air. I tried looking for a Y axis control on UI, but could not find one. It is impossible to finish this quest without Y axis (up and down) control over the weapons pointing system. I was also unable to change the weapons aiming system by tabbing to different MoBs. I'm on a Mac Book Pro OS X Yosemite Using Touch Pad (do not have a mouse, please do not just say "Get a mouse.")Snofleupagus2 May 5
May 2 Camera Not Turning With Mouse Hey Everyone! So this problem started a few days ago and I'm not entirely sure what caused it but here goes. Essentially I'm having trouble with my camera orientation. It won't budge from a straight-on view. Like I'm used to being able to click and drag with my mouse turning the view to the right or left but as of now it's just stuck giving me a view of behind my character. I can still zoom in and out so that's not the issue I'm just stumped to figure out what I might've done. In an attempt to fix the problem I completely deleted the game off of my hard drive and re-downloaded it but it persisted through that. I'm playing on a 2017 MacBook Pro with a Razor Orochi mouse. Any insight would be helpful because this issue is making raiding rather difficult >.<Oakgrove4 May 2
May 1 Where are WoW sound files located on a Mac? Topic title says it all. I need to find a way to stop hearing grummle chatter when I use my Grand Expedition Mac. I'd rather not "just turn the sound or volume down" because I enjoy the other sounds in the game. Thanks.Rowain0 May 1
Apr 30 Massive FPS Drop in Fog/Haze/Rain/Smoke Hello All, I have been experiencing a massive fps drop while in areas that have heavy Fog/Haze/Rain or Smoke. The game usually runs at around 50-60 fps until I hit one of those areas and it drops to around 10-15 fps. I'm experiencing this on both my 27in iMac and 15in MacBook Pro. Specs below. iMac (Retina 5K, 27-inch, Late 2015) High Sierra 10.13.4 Processor: 3.2 GHz Intel Core i5 Memory: 32 GB 1867 MHz DDR3 Graphics: AMD Radeon R9 M380 2048 MB MacBook Pro (15-inch, 2016) Sierra 10.12.6 Processor: 2.7 GHz Intel Core i7 Memory: 16 GB 2133 MHz DDR3 Graphics: Radeon Pro 455 2048 MB I feel like this issue is has come on recently. I have done a lot of trouble shooting with Blizzard CS and they suggested I post here. Things I've tried: Remove all addons Set all graphics settings as low as possible Render scale as low as possible Change resolutions Change screen mode Rename WTF, Cache, & Interface folders Run a repair through App None of this helps. I noticed the issue first while in Scourgeholme in Icecrown. I also notice that on my DK, Undead, DH character screens, it is very choppy. Where as my Tauren Hunter, Nelf Rogue, etc are fine. At this point i'm not sure what the issue could be and why it is happening on both comps. Any help would be greatly appreciated.Maxymuss10 Apr 30
Apr 29 UI taking too long to load since 7.3.5 Since 7.3.5 my users interface is taking too long to load as soon as I log in, and most of the time this issue persists every time I reopen any of these tabs, like talents, collections, bags, mail.. I never ever had this problem before, I've tried deleting Cache, WTF folders and disabling all of my addons, but the issue continues.Thünda13 Apr 29
Apr 28 Keyboard run keys get stuck This is happening to me at least once every 45 minutes, where one of my running keys (WSAD) gets stuck and forces me to run non-stop in a certain direction. Nothing short of facerolling my keyboard breaks the bug. Is anyone else having this issue?Ebany68 Apr 28
Apr 28 WOW keeps updating when opening launcher Running High Sierra (10.13.4), everything runs great, no complaints. With the exception of every time I open the launcher the game wants to update, it only takes about 10sec, but it's highly annoying. Any thoughts?Adremer3 Apr 28
Apr 27 Mouse Keeps Disconnecting I just bought a iMac desk top and I'm using the wow gaming mouse from steel series, the product number of the mouse is 62006. The problem I'm having is every time I log into the game my mouse works for 1 or 2 minutes then I can't activate my spells. I tried reinstalling game change port to a different one for my mouse and everything but it continues to do the same thing can u plz helpBlockcade8 Apr 27
Apr 26 Tiny Mac Desktop Alt-Tab Hello, I have tried to research this on my own to no avail. My question is that one day I accidentally clicked a shortcut key to make my WOW window in "windowed" mode. I since have it correctly back in full screen mode.....However, all of my "alt-tab" windows and the rest of my Mac's desktop screen is super SUPER teeny tiny. Any thoughts or suggestions would be appreciated. Once I log out of WOW everything returns normal size, and when I am playing WOW if I tried to increase the size, Warcraft becomes too large and out of proportion. Thank you for any thoughts, opinions, or suggestions.Rindoriel1 Apr 26