Mac Technical Support

Dec 14 macOS 10.12.2 Available Hey all! This OS update from Apple includes some graphics driver fixes for Intel Macs, and additional performance improvements and bug fixes for Metal. This update can be applied through the App Store: 1. Launch the App Store from your dock, or by clicking the Apple menu and selecting App Store. 2. Select the Updates tab. 3. Click Update next to macOS 10.12.2 Update 10.12.2 Your Mac will begin installing the update, and will restart once the download has completed. You can also download directly through Apple's Support Site, or by performing a Combo Update.Glaxigrav0 Dec 14
1h WoW Performance Guide For Macs - Legion The World of Warcraft Performance Guide For Macs - Legion - Updated 07/20/2016 Introduction The Burning Legion has once again launched an invasion campaign upon Azeroth, and it’s up to us to save the world!… Again. How many times have we done this? I’ve lost track. Nevertheless, the burden falls on us and we must do our part to protect those weaker than ourselves. And to do that, we need to make sure that our tools and equipment are up to the task. I started this guide way back in 2006 back when the Burning Crusade first threatened Azeroth. For over 10 years I’ve maintained it and tried to keep it relevant to both the players and ever changing state of the game, and I hope I’ve served all of you well. With the new expansion comes a new revision of the guide, and I hope you find it more useful than ever. Current Conditions of an Evolving Game I’ll level with you, things are not great right now for Mac users hoping to play World of Warcraft. Legion is a much larger step up in graphic fidelity than we’ve seen in past jumps from expansion to expansion, and that combined with the fact that Apple hasn’t updated either of it’s desktop or laptop lines with strong hardware offerings much at all in the last couple years (thanks to manufacturing delays on the parts of hardware vendors like Intel, AMD, and nVidia across the board) means that we’re in for a bit of a rough ride. I typically like to set 60fps as the standard for playable gameplay. But Apple loves to pair very high resolution “4k and 5k Retina” screens with integrated and mobile graphics chipsets, and AMD’s offerings, which is what Apple’s been sticking with lately, are particularly weak compared to nVidia’s current offerings. Long story short, Apple simply isn’t giving us the hardware needed to play games at the screen’s native resolution. If you’re dead set on playing WoW on your Mac, it won’t be at max settings, period. At this time, I genuinely cannot recommend any Mac model that will play the game respectably at max settings and at native resolutions. As a long time Mac user myself, it pains me to have to concede that point. But Apple has finally forced my hand. To play the game at 60fps at 4k or 5k, you need a graphics card close to an nVidia GTX 1070, and Apple’s graphics offerings aren’t anywhere near that. Thus, to play WoW at a reasonable frame rate, we must lower the in-game resolution to something closer to 1920x1080 or 2560x1440. At these resolutions, 60fps gaming is much more attainable. On a brighter note though, Legion brings with it the first major change in graphical rendering that we’ve seen since the game’s launch. I’ll try to spare you from as much technical jargon as I can, but OpenGL is the graphics rendering API that all games on Mac OS X have used since the beginning. But Apple introduced a brand new API called “Metal” a few years ago, and WoW’s Legion expansion marks one of, if not the first, major games to adopt it. OpenGL is out, Metal is in. In short, Metal takes away a lot of the cruft and middleware between the game and the computer hardware itself. The game has much more direct access to your hardware, and theoretically should perform much better on existing hardware than it would have on OpenGL. In practice, we’re seeing only minor gains, but that should improve as more game developers get used to using Metal. Behind the scenes, the major paradigm shift is the transfer of the burden from the graphics drivers developers to game developers. With Metal, it’ll be up to the game developers to squeeze performance out of their games. Going forward, we won’t be as reliant on updated graphics drivers to provide that function anymore. For those of you on Macs too old to support Metal, Blizzard is still offering OpenGL 3.2 as a setting in Legion, but preliminary tests on the PTR are showing it to be progressively slower than in the past due to Legion’s new graphics and Apple’s continuing neglect of supporting OpenGL. Current End Game 25-Man Raid Minimum System Requirements: Mac OS X 10.11.5 3.2 GHz Intel Core i5 or higher 16GB of System Memory AMD Radeon 370X or Intel Iris Pro 6200 or better Expect an average of 30fps on similar machines at minimum settings. Note that this is the estimated minimum requirements for a 25-man raid in Legion, and not the minimum requirements listed on the box, which was balanced around solo-play. Raids have noticeably higher requirements than questing around the Barrens by yourself. Limiting the in-game frame rate to 30 or 60fps will help keep your Mac cool and prevent overheating. The MacBooks and Macbook Pros especially tend to run a little bit hot being in that nice tiny form factor. To limit the frame rate, type in the following into the standard WoW chat box while playing the game. /console maxfps 60 "60" being the value of whatever number you want to cap it at. My Expectations From this point on, this guide will assume the following: 1. You have at LEAST 8GB of RAM in your computer, 16GB is preferred. 2. You have all of the latest updates for your version of OS X. 3. Your hardware meets the system requirements to run World of Warcraft: Legion. 4. You haven’t turned into The Incredible Hulk and smashed your computer to smithereens. The Settings A Precursory Note As mentioned above, Legion represents the largest graphical leap from one expansion to the next that WoW has ever received. There are now three whole settings above what we knew as “Ultra” in WoD, and the draw distance, one of the heaviest single settings for performance, is now 3 times what it was. On the overall “Graphics Quality” meter on the main graphics options menu, “7” was Ultra in WoD. So if you want to keep the same performance going forward into Legion, set it to 7. Not 10. Also of note in what is probably the best news in this whole guide, users with Macs new enough to run the Metal API finally have MSAA back! YAY! The Settings: Explained World of Warcraft: Legion brought a lot of changes to the UI and graphics options in the game, so let's go over them... One at a time. Graphics > Display Display Mode: This lets you choose between running the game within a window on the desktop, or to run the game at fullscreen. Windowed (Fullscreen) lets some of OS X's systemwide functions, like Mission Control's Expose features or keyboard shortcuts to remain active without WoW's keybindings superseding them. Though there’s been a longstanding bug with Windowed (Fullscreen) that can seriously affect performance on most Macs. Setting it to true "Fullscreen" may drastically increase performance, depending on the bug. Resolution: Resolution has one of the highest impacts on game performance. Lowering the resolution will drastically improve the performance of the game's frame rate and lessen the load on your GPU, but it will look noticeably more pixelated, blocky, and blurry. However, one of our resident MVP's on the Mac Forums, Tiapriestess, has provided Retina Mac users a way to scale the game down to resolutions the Mac's GPU can more easily handle without the UI HUD icons scaling with it: http://us.battle.net/wow/en/forum/topic/8873728013 The resolution setting lets you lower the game's resolution to a fraction of your screen's native resolution, which is usually the highest shown option. Note that recent version of WoW have limited the list of options to mirror the actual aspect ratio of your display. So if you have a 1980x1080p screen which has an aspect ratio of 16:9, all of the optional resolutions will be of the same aspect ratio. You can use Tia's advice in the above link to bypass this restriction. Refresh Rate: Sets the game to match your display's refresh rate, the rate at which the computer's monitor can refresh the images on the display. In most cases, at least on Macs, this will be locked at 60Hz. Note that for most intents and purposes, 60Hz can directly be interpreted as 60fps, so unless you make a point to go out and buy an external monitor capable of 120Hz+, you're literally wasting power if the game's running at higher than 60fps. As the screen itself can't display anything higher than its max refresh rate. So if you're getting 80fps in your game on a 60Hz monitor, you're not seeing that extra 20fps. The screen is incapable of displaying it fast enough, regardless of how fast the rest of your computer is. Monitor: Let's you select which monitor WoW is defaulted to display on, in the event that you have multiple monitors set up. Anti-Aliasing: As the in-game tool-tip says, it is a graphics filter used to smooth out jagged edges. In general, the severity of visible jagged edges changes drastically depending on the game and the graphics engine used to display it. The different types of AA listed are shown in order from the least taxing/worst quality to the most taxing/best quality, from top to bottom. Describing each type of AA goes beyond the scope of this guide, but suffice it to say, MSAA is generally the best compromise between quality and performance. FXAA is a sort of lens filter that overlays the entire screen after the game has already been rendered, and acts as a post-render effect, blurring everything including the UI elements like action bars. MSAA is added during the rendering of each frame, and only smooths out the edges of textures. SSAA is an extremely taxing method of AA that renders the AA at a much higher resolution, then downscales it to match your game’s current resolution. It’s by far the best type of AA, but it kills most graphics cards. For more info on the types of AA, go here: http://pcgamingwiki.com/wiki/Glossary:Anti-aliasing_(AA) Moderate to High performance impact. Use MSAA for best balance. Vertical Sync: Vertical Sync aims to reduce the amount of "screen tearing" that occurs when the game's frame rate drops out of sync with the monitor's refresh rate. The result is a more fluid image at all times. The trade off is that it does this by limiting the game's frame rate to a multiple fraction of the screen's refresh rate. So if you have a 60Hz monitor, and the game's running at 60fps, but drops below 60fps for whatever reason, V-Sync will instantly drop the game's frame rate down to 30fps to avoid screen tearing, as opposed to 59fps. This can sometimes throw players off if they're not expecting the sudden drop and jitteriness in motion animation. Use whatever your eyes are most comfortable looking at. Graphics > Textures Texture Resolution: Changes the sharpness of the in-game textures like flooring, player armor, NPC skins, etc etc. Setting this higher doesn't require much more raw processing power from your GPU, but it does require more video memory, or VRAM. So if two video cards had 256MB of VRAM, and another had 4GB of VRAM, but the video cards were otherwise completely identical, the 4GB card would be able to load much higher resolution textures with zero performance loss because it can simply hold more in it’s memory. Think of VRAM as your video card’’s stamina. Trying to load textures on a card that doesn't have the VRAM for it will force the card to keep switching out textures in order to display them, and will generally cause the game to stutter as you move and pan the camera as it tries to load the textures it needs. Performance based directly on the amount of video memory your video card has. Texture Filtering: A filter used to enhance the sharpness of textures, as opposed to just the edges. Lowering this will increase performance, but very few modern GPUs have trouble with 16x TF anymore. Minimal performance impact. Projected Textures: This enables the projection of certain textures, like spell effects, onto the game's terrain and other object surfaces. Turning this off can drastically improve performance, especially on mobile GPUs where pipeline bandwidth (The GPU's ability to process multiple instructions to and from the CPU at once) is limited. Moderate to high performance impact. Graphics > Environment View Distance: Increases and decreases the point at which distant objects change from being flat decals to rendered, textured objects. This has a profound impact on game performance, especially in newer zones from more recent expansions, where the game's textures are much higher resolution than older zones. This uses both raw GPU power and VRAM. The higher the setting, the more the GPU has to render at once. High to extreme performance impact. Environmental Detail: Essentially View Distance for grass. Changes the distance at which grass and other minor ground objects, like pebbles, are rendered. AMD video cards are less affected by this setting than nVidia cards are. nVidia cards have a harder time with it. Minimal to Moderate performance impact, depending on video card. Ground Clutter: Changes the density of ground clutter, like grass and pebbles. The higher the setting, the denser the grass. Like Environmental Detail, nVidia cards have a harder time with it than AMD cards. Mild to Moderate performance impact. Graphics > Effects Note: Some of the following effects may be disabled completely on some lower end graphics hardware. Shadow Quality: Changes the amount of shadows rendered in the game, as well as how many layers of shadows are allowed to stack on one another. This can have a dramatic affect on performance. And in fact, Shadows has been bugged in WoW for years. High and Ultra shadows are a LOT more demanding than they should be. I personally recommend keeping Shadows to "good" on all but the highest end systems. High performance impact. Liquid Detail: Changes the water effects in the game. Low uses the old water maps from Classic WoW, while Fair and higher use the new liquid maps from Cataclysm onwards. Again, High and Ultra have a pretty large impact on game performance, especially on lower end cards. I'd keep this on "Good" unless you have a higher end Mac. Moderate to High performance impact. Sunshafts: Changes the sun's ability to shine down on objects. Again, this setting is currently bugged, and requires a lot more power to run than it really should. Keep this on "Good" or lower. Moderate to High performance impact. Particle Density: Changes the density of spells and effects. For example, on Low, a Mage's Blizzard spell might drop 20 icicles. But on Ultra, the same spell will drop 100. This setting has the most impact in raids where lots of players are casting many spells at once. If you're in a raid and suddenly need to lower your settings, this is a good one to start with. Moderate to High performance impact, depending on situation. SSAO: SSAO, or Screen-Space Ambient Occlusion is an algorithm that approximates ambient lighting. Most noticeable indoors. Higher settings add more ambient lights, and render existing ones more accurately. As with Sunshafts, SSAO is somewhat bugged, and requires more power than it should. Moderate to High performance impact. Depth Effects Controls the depth of certain particle effects Moderate performance impact. Lighting Quality Changes how accurate lighting effects are rendered, and the quality of the effect. Moderate performance impact. Outline Mode Adds colored outlines around NPCs and players alike based on faction reputation. Moderate performance impact. Advanced The advanced tab in the system setting menu has one setting that absolutely needs to be addressed. Render Scale Also known as DSR or super sampling, render scaling is basically the “internal resolution” of the game. Setting this to 200% will literally render the game at 200% of the game’s current resolution, and then downscale it to match. Gamers with extremely high end gaming rigs like to crank this up as a form of AA to help smooth out textures and generally make the game look better, but this has by far the single biggest impact on the performance of the game. If you’re on a 4k iMac and set this to 200%, you’re essentially running the game at 8k resolution. So unless you’ve somehow modified your mac to have industrial grade GPUs, leave this at 100%. You can even decrease below 100% it if you want a little more performance out of the game at the cost of graphical fidelity. Extreme performance impact. Epilogue Well there we have it folks. The complete updated guide for World of Warcraft: Legion. I hope you all had as much fun reading it as I did writing it. See you in the invasion! 3-B. Past Changes - 07/20/16: Major rewrite for Legion. - 10/23/14: Total revamp for WoD in light of new Retina Macs. - 10/17/13: Changed the format of the guide completely. - 03/21/12: Added Late 2011 Mac Models, updated to represent 64-bit performance. - 04/22/11: Added Late 2010 Macbook Air, notes on integrated graphics. - 12/14/10: Updated for Cataclysm, lowering some settings to accommodate slow performance. - 10/14/10: Revamped settings for new graphics interface. Removed older Mac Models. - 04/28/10: Added newest Mac models, revamped settings to uniform 60fps across all models. - 02/12/10: Revised, condensed, and corrected small typos. - 12/01/09: Added Snow Leopard and newest Mac models. Removed PowerPC Macs. - 04/21/09: Updated settings to match the new scheme in patch 3.1. - 03/13/09: Added early 2009 Mac models. - 11/20/08: Updated new information after Wrath of The Lich King launched. - 10/08/08: Complete & utter overhaul in preparation for WoTLK. - 03/30/08: Updated findings for patch 2.4. - 02/13/08: Added details concerning the OS X 10.5.2 Leopard Graphics Update. - 02/07/08: Included PowerPC G4, G5, and newest Core 2 models.Stoneblade335 1h
Nov 12 Temporary Workaround for Resolution Issues 5.3 seems to have created some issues with regard to resolutions, especially for Retina MBP owners. There is a workaround that will allow the player to use a specific resolution for WoW while also keeping the 1080p capability that has regressed in this patch. Below are the instructions for how to accomplish this: Open the Terminal (located in /Applications/Utilities/ ) and enter the following line, followed by the Enter key: defaults write com.blizzard.worldofwarcraft DesktopModeIsDefault 1 Once entered World of Warcraft can use your current desktop resolution as if it were the native resolution. In order for this to work, you must first set your desktop resolution to whatever you want World of Warcraft to run at, and then launch World of Warcraft. To revert your preference file, issue the following command in Terminal: defaults delete com.blizzard.worldofwarcraft DesktopModeIsDefault You should make a backup of this file before attempting this, just in case. The file is located here: ~/Library/Preferences/com.blizzard.worldofwarcraft.plist To access the ~/Library folder, while in the Finder hold down the Option key and select the Go menu. You should see a "Library" entry - that is the ~/Library folder. This option is hidden until you hold down the Option key with that menu open. This will allow you to use whatever resolution for World of Warcraft you choose like you used to without the added distortion/UI offsets caused by the non-standard resolutions that are now hard-coded into the game. Warning: Using this method will also cause the desktop resolution to be at whatever you chose before you launched World of Warcraft. You cannot increase the resolution from outside of World of Warcraft and then re-enter the game's fullscreen mode, as this will improperly set World of Warcraft to the new desktop resolution. It is a tradeoff, but as long as you do not exit fullscreen mode it should suit your needs in-game.Tiapriestess51 Nov 12
Nov 29 Default Graphics Settings(Updated for Legion) In case you wonder which Mac can run which settings, I compiled a list of all video cards. This list is for a resolution of 1920x1080. Quality 7 NVIDIA GeForce GTX 680MX NVIDIA GeForce GTX 775M NVIDIA GeForce GTX 780M AMD Radeon HD 6950 AMD Radeon HD 6970 AMD Radeon HD 7950 AMD Radeon HD FirePro D300 AMD Radeon HD FirePro D500 AMD Radeon HD FirePro D700 AMD Radeon R9 M295X AMD Radeon R9 M390 AMD Radeon R9 M395 AMD Radeon R9 M395X Quality 6 AMD Radeon HD 5870 Quality 5 NVIDIA GeForce GTX 650 NVIDIA GeForce GTX 675MX NVIDIA Quadro 4000 AMD Radeon R9 M290X AMD Radeon R9 M370X AMD Radeon R9 M380 Quality 4 NVIDIA GeForce GT 650M NVIDIA GeForce GTX 660M NVIDIA GeForce GT 750M NVIDIA GeForce GT 755M ATI Radeon HD 4850 ATI Radeon HD 4870 AMD Radeon HD 5750 AMD Radeon HD 5770 AMD Radeon HD 5670 AMD Radeon HD 6770 Intel Iris Pro Intel Iris Pro 6200 Quality 3 NVIDIA GeForce GT 640M AMD Radeon HD 6750 Intel HD Graphics 5000 Intel HD Graphics 6000 Intel HD Graphics 6100 Intel Iris Below min spec * NVIDIA GeForce 8600M NVIDIA GeForce 8800 GS NVIDIA GeForce 8800 GT NVIDIA GeForce 9400M NVIDIA GeForce 9400 NVIDIA GeForce 9600M GT NVIDIA GeForce GT 120 NVIDIA GeForce GT 130 NVIDIA GeForce GTX 285 NVIDIA GeForce 320M NVIDIA GeForce GT 330M NVIDIA Quadro FX 4800 NVIDIA Quadro FX 5600 ATI Radeon HD2400M ATI Radeon HD2600 ATI Radeon HD 3870 ATI Radeon HD 4670 AMD Radeon HD 6490M Intel HD Graphics 3000 Intel HD Graphics 4000 Intel HD Graphics 5300 Intel HD Graphics 515 UNSUPPORTED NVIDIA GeForce 7300 NVIDIA GeForce 7600 NVIDIA Quadro FX 4500 ATI Radeon X1300 ATI Radeon X1600M ATI Radeon X1900 Intel GMA 950 Intel GMA X3100 *Note: These cards might still work but you may find them too slow to enjoy the game.S4d1k121 Nov 29
Mar 8 Low FPS in Windowed (Fullscreen) Mode We're aware of an OS bug where running some games in Fullscreen (Windowed) mode an cause a severe drop in FPS in-game. We anticipate this is addressed in the next OSX build. In the meantime, there are two different workarounds that may help! 1. Running the game in Fullscreen Running the game in fullscreen should not have the FPS degradation above. This does limit some functionality, such as ease of tabbing out of game without redrawing your desktop and Applications. 2. Minimize all background windows using Flash (including Battle.net App) Flash applications drawn behind a Windowed (Fullscreen) application cause FPS loss. The Battle.net Desktop App uses Flash elements as well, so minimizing this on launch can help. 1. Open the Battle.net App > Settings. 2. On the General Tab, locate the When I launch a Game dropdown. 3. Select Close the Battle.net Window 4. Click Done to finalize your changes.Glaxigrav0 Mar 8
Sep 21 Graphical issues with Intel Iris 6000 Series Mac users on OS versions prior to 10.12 Sierra with the Intel Iris 6000 Series graphic cards may encounter screen tearing and other graphical anomalies in World of Warcraft when the Graphics API is set to Metal. A previous work-around was to change the Graphics API to OpenGL. This should no longer be necessary; as seen below, please update to OS 10.12 Sierra to resolve the issue! If you previously changed the Graphics API to OpenGL, you can switch back to Metal via the following: From the in-game menu, choose System Click Advanced Change the Graphics API to Metal Restart the gameJagowoshi1 Sep 21
2d Loading screen super slow. Before 7.1 my load screen was almost instant. After the patch my loading screen goes about 1/10, stops, then finished about 5 seconds later. It isn't terribly long, but it is somewhat of an annoyance.Abusin91 2d
Dec 15 New Nvidia Driver Third party post on driver improvements http://barefeats.com/gtx980ti.html Nvidia Blog post about driver: http://blogs.nvidia.com/blog/2015/08/31/mac-driver/ It saw massive boosts on many newer nvidia hardware, mostly stuff you'd only find in mac pros and hackintosh. However, nvidia has also enabled (for first time) this version of driver to install on imacs and macbook pros without needing to modify installer. Also, these drivers safely do NOT touch built in and out of date driver in OS X, they install along side it, with a control panel that lets you switch between the current 346 driver, and the over year old 310 drivers. You definitely want to be using the 346 driver :) The driver is for ANY nvidia GPU even if it's not listed on the driver download page. Performance gains will be seen across almost all nvidia hardware over OS X stock driver. Especially 600-700-900 series. if you use AMD based graphics don't bother with update. However, if you do have a nvidia gpu mac, you should definitely install this 10.9.5 Driver Direct Download (Updated 09-12-16) http://us.download.nvidia.com/Mac/Quadro_Certified/334.01.03f11/WebDriver-334.01.03f11.pkg 10.10.5 Driver Direct Download (Updated 09-12-16) https://images.nvidia.com/mac/pkg/346/WebDriver-346.02.03f10.pkg 10.11.6 Driver Direct Download (Updated 09-24-16): https://images.nvidia.com/mac/pkg/346/WebDriver-346.03.15f04.pkg 10.12.2 (Updated 12-13-16) https://images.nvidia.com/mac/pkg/367/WebDriver-367.15.10.25f01.pkgOmegal262 Dec 15
Sep 20 Mac OS Sierra 10.12 Now Available Apple has released their newest OS Update, 10.12. Patch notes for this release can be found on Apple's website. Both for system security and game performance, we recommend keeping your Operating System up to date, especially those using Intel GPUs and Metal.Eloemaz0 Sep 20
Apr 6, 2015 Red/Incompatible Realms Unavailable Hi everyone! We have recently released a small patch which may result in players seeing the above error. To ensure that you have picked up these changes, please make sure to launch through the Battle.net Desktop Application (already installed as the World of Warcraft launcher). If your download does not begin automatically, there are a few steps we can take: Check for Downloads manually. With the WoW tab open in Battle.net, select Options > Check for Updates Restart the Battle.net Application Ensure Agent is closed. Close out the Battle.net Desktop Application Open your Activity Monitor Look for Agent and hit QuitProcess if present. Reopen the Battle.net Desktop Application and allow it to update Run the Scan and Repair tool. If the issue continues or does not download, please create a new topic with the attempted steps and we'll attempt to assist! To confirm if you have the most recent game build (which realms will show available), you should see Version 7.1.0.22908 in-game during the login process.Glaxigrav0 Apr 6, 2015
Jan 16, 2015 [Solved] Issues What is this [Solved] tag? We have created a way to mark a thread as [Solved]. If you’ve found a solution to your issue, or fixed your issue, you can mark your post, and the entire thread, as [Solved]. This will put a small green check mark next to the thread title. If you see this, it means the player who created the thread found a fix. How do I mark my Post and Thread as [Solved}? Click on the drop down arrow in the top right corner of the post. Choose "Mark As Solution". The post will be tagged with a green “Marked As Solution” banner, and a green check mark will be added to the Title of your thread. Who can mark a thread as [Solved]? Only the creator of the thread (the “OP”, or Original Poster), or a Blizzard Forum Representative can mark a thread as [Solved]. I see a [Solved] thread. Where’s the solution? A small box with a green check mark will appear in the top right corner of the thread, under the Reply option. If you hover your cursor over that box, it will say "Solution". Clicking that will jump to the post marked as a solution. What if I mark another post as a solution? That one will be “Marked as Solution”, and the previous post will be unmarked. A Note about [Solved] Issues Please keep in mind that when a thread and post are declared [Solved], this may only apply to the OP’s particular issue and circumstances, and fits his unique combination of software and hardware. One fix or solution can help many other players, but it probably won’t help all players. If the fix or solution doesn’t help you, it is just one more factor to eliminate in the troubleshooting process, and we’ll try our best to help you narrow it down, to find the solution that applies to your computer, and your circumstances. Thanks to all of you who post your fixes!Velnrak0 Jan 16, 2015
Oct 1, 2012 Welcome to Mac Technical Support This forum exists to provide World of Warcraft customers with a place to discuss Mac technical issues with each other and Blizzard Tech Support staff members. While Blizzard Tech Support staff regularly monitors and replies to this forum, it is not meant as a place to resolve complex issues, due to the nature of forums. If you cannot resolve your issue through the forum, we highly recommend contacting us through other means. We have many self-help solutions that can address certain issues without needing to speak with us directly via phone. For these issues, the website will help you locate these solutions and other helpful resources to address your questions. Please see our Customer Support Contact page for details. If you need to submit a ticket, that option will be presented. These changes to Battle.net help us serve you in the easiest, most effective way possible. Players are encouraged to ask questions, share advice, provide feedback and participate in on-going discussions on the Mac Technical Support forum. Accordingly, it is of utmost importance that all players treat each other with respect and courtesy. For more information, please review the Forum Code of Conduct and the Forum Guidelines below. As a reminder, the Mac Technical Support forum is not an alternative to the a support site ticket, telephone, or in-game petition queues. To request assistance, please contact our customer service staff directly. https://us.battle.net/support/en/ticket/submitMachkhan2 Oct 1, 2012
43m Insufficient disk space I'm trying to install WoW on my MacBook Pro so I can play a little bit on my work trip :) but it won't let me install with because of this error. It says it only needs 40GB and I have 64.05GB available (42.39GB "purgable" + 21.66GB "free") as per Disk Utility. I have tried running the disk repair and it doesn't work. Any ideas? Does it have anything to do with the "purgable" space and how do I purge it?Ryecoke0 43m
4h Long loading screen related to Metal I changed the Graphic API from Metal to OpenGL and it instantly solved my slow loading screen issues. imo blizzard needs to look at this. I will update my OS to Sierra and retest with Metal again.Poutou1 4h
8h Is Your Mac Slow Alt-Tabbed with WoW Running? Mine is as of 7.1.5. Could we get some details as to what changed in 7.1.5 graphically and process priority wise? With WoW running with macOS' 10.12.2 default driver I cannot do anything else with the system without it taking an extraordinarily long time. Alt-tabbing to other active windows or using the Dock takes ages.Sekkyo2 8h
12h In-Game Shop Error Hello, I'm having a strange issue on a Macbook Pro. When I try to purchase items from the shop I get a "There was a problem with your purchase" error. The only items that seem to work are: Faction Change, Race Change, Appearance Change, and Name Change. Anything else produces the error. I have been bouncing back and forth with GMs and Tech Specialists but in the end, some Blizzard reps are simply lazy and don't read the entire thread, so they start posting pre-canned responses and links to useless solutions that have already been tried, sometimes two times. I came up with a theorem: ... I have been developing software for 20 years, so I know my way around computers and been using Mac since 10.2.x (Jaguar), so I know OS X (I write software for it!). That being said, I will share a list of the things I've tried (either because a GM asked me to do, or because I felt it could have been related). Before getting to that, please do know that: 1. I have tried this on a Windows 10.x machine and it worked. 2. I have installed a fresh copy of macOS 10.12.x on an external USB drive, installed a fresh (downloaded from blizzard) copy of World of Warcraft and it worked. That means that it is very unlikely related to my account. That being said, before I had done the above, I did a lot of things to my account to see if that had any effect. It didn't. Standard Things Tried 1. Deleted Wow entirely (the entire folder). Reinstalled from Scratch. No Addons. No Customizations, No settings change. This is a fresh Mac OS X copy of WoW downloaded through battle.net. 2. Removed all my payment methods (canceled my subscription). 3. Added my credit card (same I had before) and re-added my monthly subscription. (also tried using PayPal only). Worth noting that both these payments methods have been successfully used in the past with WoW. 4. Added parental controls which allow In-App purchases. 5. Disabled all firewalls (both in-out) and checked my router, it has no filtering. 6. Tried to check (and uncheck) the IPv6 and Optimize Network checkboxes (all 4 combinations). Restarted the game in-between each. 7. Did some of these things twice because the game masters keep copying and pasting the same answer. Additional Things 1. I have re-enabled the firewall(s) and added exceptions, in the hope that that made a difference. it didn't. 2. I have checked Console.app for any relevant information. 3. I have disabled (and enabled) IPv6 as well as removing all network interfaces that I don't use (or disable them). 4. I have compared network settings with the fresh install, nothing is different. 5. I have disabled my DHCP Client Id (which ensures I always get the same IP) and renewed my DHCP lease. (trying to rule out any network strangeness). I even got the same IP address as the freshly installed copy of macOS. 6. I fiddled with LoginItems but I have nothing relevant to be honest. 7. To Rule out problems with my account, I simply created a new user account on my machine and tried from that fresh account. Nothing. 8. At this point, I ran out of ideas… What machine is this? This is a mid-2014 Macbook Pro with an external Thunderbolt display attached to it (and an external mouse/keyboard). I am positive I have used character boost in the past (on this machine) and I know it started failing with El Capital (OS X 10.11) I think, because that's when I tried and since it failed, I placed a ticket and they did it through the live chat. At the time, I had recently updated my payment methods so I blamed it on that, even tho the credit card used by the chat representative was the same I had in my account. Fast forwards a few months and now I'm trying to dig what's going on here. I am posting here in the hopes someone takes the time to read this lengthy crap and comes up with "hey I had the same problem and did this to solve it". I know it's unlikely to be the case but still, short of actually re-installing my operating system from scratch (something I'm not looking forwards doing due to work). Worth saying that the game works fine, I use little to no addons and have been using WoW since vanilla (in different machines, obviously). I was using OpenGL during 10.11 (unusable slow Full-Screen windowed speed with Metal) and now in 10.12 + Legion I've switched back to Metal and it's quite fast again. I use low settings (PvP only, don't care about graphics). Thanks in advance.Neurus11 12h
19h game crashing at load screen Barebrain51 19h
1d loading screens... i had it ever since 7.1 extremely long or just frozen loading screens have just made the game experience increasingly infuriating , its been 3 weeks , THREE WEEKS of loading screens locks and several force quits to get into anywhere. not to mention countless groups ive been kickd for being "offline" or "afk" due to this problem. heart to dalaran? good luck with that. get into class hall? you wish even orgrimar and some other cities are starting to get stuck at loading screens. And to top it off , recently i got a 5 minute loading screen on a battleground , then when it finally loaded , i got kickd out of it and then legion load screen , and guess what? its still loading ( 13 minutes as the time of this post) i just cant play like this anymore , its been 3 weeks now and i REFUSE to keep forcing myself to enjoy world of loadcraft anymore I've tried every single fix posted , delete folders , delete addons , i even did a full clean install of ios and wow itself problem STILL remanins. i dont know about anyone else but my sub will run out on a couple of days and i just wont renew it so i can stare at load screens while force quitting and praying for it to work. sincerely a not so satisfied customer , sorryTracyn86 1d
1d Addons not working on Mac? Hello. I am a new WoW player who just found out about addons and have been having a pretty frustrating time so far. I got some addons to work but some refuse to work. I downloaded Conslegion and while it does show up in-game, it never saves. Even when I lock the questlist window, it goes away when I exit from conslegion settings. No quest are showing up on it either. Weak Auras 2 also shows up but nothing works. Any help? Thanks!Soligen1 1d
1d New MacBook Pro w/ Radeon Pro 460 question I am lucky enough to not have experienced the issues many people have with OS X version of WoW. I am currently playing on an iMac (27-inch, Late 2012), but my wife needs to replace her computer and I need something mobile for work. I ordered one of the new MacBook Pros that came out today and am wondering if the new Metal graphics API will work with the Radeon GPU that comes with the new laptops. My iMac has an NVIDIA GeForce GTX 680MX 2048 MB graphics card and the new one has a Radeon Pro 460 4 MB. Will the new MacBook Pro run WoW using the Metal API? I cannot find any information on a laptop card called Radeon Pro 460 on the internet. Is there some place I can get information about the graphics card that someone knows about?Skragg71 1d
1d OSX Mavericks and Razer Naga Issue I've upgraded to Mavericks and now it seems that Shift, CTRL, and CMD will not work in combination with the number buttons on the mouse, though they seem to work fine on the keyboard. Is this an issue with the Razer drivers or my WoW client?Vinum48 1d
1d Legion Performance Issues Since Legion came out I've noticed that areas with a lot of particles, like fog or fire, cause massive drops in FPS. More recently, every time I launch the game it will display at a resolution much higher than the set resolution until I manually set the resolution again. Also, since 7.1.5, any time another application is opened or closed, WoW will crash entirely. My system is a Mid 2015 Macbook Pro Retina with 16 GB of RAM and an AMD Radeon R9 M370X. I'm just wondering if anyone else is having similar issues or knows any solutions. So far I've tried reinstalling the game, switching between Metal and OpenGL, and I'm not currently running any addons. I would really appreciate some advice! Thanks for reading!Muketsu2 1d
1d Legion updates killing Mac support When Legion was introduced we were wowed by Metal support. I have a MacBookPro9,1 and was able to reach 60 FPS in the world and 20-35 FPS in raids with a graphics slider setting of about 4 on 1920 x 1080 (Wide). There were a few glitches but after a three to four weeks of patches post Legion life was good. With Legion 7.1 some of the graphics glitches returned and I noticed a frequent FPS hiccup while running through the world. It was almost like someone rolled back Mac improvements from the post Legion release patches. I also noticed the FPS wasn't nearly as good as pre-7.1 but with only by about a 5 FPS loss it was still a decent playing experience. Now comes Legion 7.1.5 and WoW FPS on my Mac has become practically unplayable in raids. With the SAME graphics settings and resolution I can't get more than 30 FPS in the world and 25-12 FPS in raids. Something has significantly changed in 7.1.5 that negatively affected Mac performance. 30 FPS doesn't seem that bad out in the world, right? The raid performance is pretty bad. I am running MacOS 10.12.2. I have switched from Metal to OpenGL and it doesn't appear to help. As I mentioned I am running a MacBookPro9,1 and the machine has always performed well with WoW. I never really cared about running WoW at the max graphics settings. I've run some tests while playing WoW and it looks like a heavy negatively impacted area (since 7.1.5) is Xavius' room. When I stand in the room and have the camera angled down on my character my FPS dips to the lowest I have seen ever on this Mac (12 FPS). If I angle to camera to focus on the horizon or look at the ceiling my FPS jumps back to normal. There's something about the floor that kills the GPU. Since 7.1.5 I have noticed that other raid encounters are much slower. Both Emerald Nightmare and ToV are affected. It seems like the Mac support has gotten severely worse between 7.1 and 7.1.5. Please be aware, there is not something I did recently to my Mac to make it perform worse. I was logged on to WoW the morning before the 7.1.5 patch and the game ran just fine. After the 7.1.5 patch the game is very laggy. I've tried removing Addons with little impact to FPS. While not an expert I have had much experience dealing with different video cards for WoW on Windows 98 - Windows 10 and the Mac over the years. My Mac is almost dedicated to being a WoW machine. Nothing sticks out in my mind that points to my machine as the recent cause of the FPS issues. For anyone who reads this any ideas or help is much appreciated. Blizzard, you need to regression WoW on Macs like mine and figure out if there is a real issue here. If a Blizzard rep reaches out to me I am able to speak more technically with more detail about everything I've tried and what I've noticed. Thank YouHigal8 1d
1d frozen char but see everything around me Not sure if this is an internet issue or what, but starting tonight I've had my char lag out and I can see everyone around me moving and I can still talk in chat but my char is stuck casting and I just wait for the DC. I have streams playing in the background and they havent disconnected.Mnmmnmmnmmnm0 1d
1d BUG on MAC loading time, freezes & Gama settings Since this patch, loading time to play (from Character to Suramar for example)is way longer now, and I have to do my settings (image is too dark) everytime I launch a download (joining dunjeon, changing area) PLayin on MacBook Pro RetinaBoomchack9 1d
1d Severe Sudden Drop in FPS I downloaded patch 7.1.5 a few days ago. I have played the game since then, the last time with no problems and everything running smoothly was yesterday afternoon. When I jumped on the game this morning, my FPS is down to 5. The game is unplayable right now. I deleted the interface, cache and WTF folders several times now. I ran a game scan in battle.net and found no issues. I made sure the game was fully patched and there were no repair patches. I spoke with a tech at a nearby Apple Store and he ran me through several things including a diagnostics check, but found nothing wrong. I'm at my wits ends and have no idea what else to do other than reinstall the entire game.Martigun7 1d
2d OpenGL textures still broken? No water textures and weird (what looks like missing) ground textures in many places. I know there was an issue with OpenGL since 7.1 released. Has this been resolved or are people still getting these issues? I'm just trying to figure out if it's my system or WoW.Beltain4 2d
2d Facebook Streaming For Mac Hello, Can we get an estimate release date of this feature on Mac OS? /CheersSimos0 2d
2d Graphics bug with masa and water rendering This only happens using MSAA anti-aliasing (any order: 2x, 4x, 8x) when combined with any liquid detail setting above low. http://imgur.com/a/r75J4 It is not a huge deal, since nothing freezes, and it only happens under water or occasionally looking up at the sky, but I thought I would post it here regardless. Running OS X 10.12.2, Metal API, gtx670 GPU (with Nvidia webdrivers)Gothique3 2d
3d Minimizing game messing up resolution? Hey all As of today, whenever I minimize WoW (CMD + Tab) and go back into the game, something happens with the resolution where the only thing on the screen is the bottom left of my initial resolution, as shown in the screenshot below. To fix this, I've had to restart the game, but every time I go out of the game to check something, and go back in, I get the same thing. Is there a way to fix this? Thanks! https://i.gyazo.com/808861a0f1fbca20d5a02f1d46843d22.pngKevin9 3d
3d Uninstalling on OS X, Interesting Issue Okay, there are dozens of posts on how simple it is to uninstall WoW on a Mac. Simply drag the WoW folder to the trash can and click "Empty Trash." As a guy coming off the Genius Bar, I'm well aware of the simplicity here. However, it only cleared up about 5GB of the 32GB it took up. I installed it on my base-model MacBook Air (with a 64GB SSD) just to see how it would play, but when I saw I only had 3GB of space left, I deleted it. After deleting the folder and everything in it, I had 8GB free. Anybody know if WoW is storing files anywhere else, so i can figure out where my other 25GB of space went? It's not that I was using it, but I'd rather not have phantom files taking it up.Ashandarei8 3d
3d Windowed Fullscreen Hides Dock Hello again, Mac boards—I come to you with yet another "I'm sure this is fixable but I can't seem to figure out how" issue related to older versions of OSX and WoW. The other day, I finally bit the bullet and upgraded my 10.9.5 install to 10.10; Yosemite seems to have many of the same problems that I had with El Capitan when I tried it this time last year, but for the most part they seem more circumventable—I was even able to get the system text to be mostly not blurry (though it's still bad in some places, it's not nearly as bad as 10.11 was). About the only wrinkle I've come across that I haven't fixed or otherwise found a way to live with is with WoW. I run a dual monitor setup—my primary monitor is the one with my dock and my menu bar, and the secondary monitor is used almost exclusively for entertainment, and it's the secondary monitor that runs WoW in windowed fullscreen mode. My menu bar does NOT extend to my secondary/WoW monitor, but I can't recall if that was a change I was able to make through system preferences or if I had to do some terminal chicanery to get that to work; I know I had to use the terminal when I temporarily upgraded to 10.11 last year, but it just Worked™ going from 10.9 to 10.10 so I'm unsure (or if that might be the cause and/or solution to my problem) In 10.9.5, when I was tabbed into WoW, I could still see the menu bar on my primary monitor and use my dock. After the 10.10 install, having World of Warcraft as my active application hides both my menu bar and the dock. I could live without having my clock be readily accessible at all times (though I'd be sad), and I guess I could live without having ready access to pausing iTunes too (though I'm already sad about losing my old iTunes keybinds and using the dock for it is much less convenient already), but... I'd really rather not, if I could help it :P I'm reasonably sure this is a problem that is solvable on my end, but I'm not entirely sure where to start. The closest I was able to turn up with a google search was a thread from six months ago, but as the original poster (or the replies) didn't post which version of OSX they were using I'm both not sure it's the same issue (there were a lot of problems with windowed fullscreen during... one of the betas anyway, though I don't recall if it was WoD or Legion now) and if it was, what they did to fix it (if they ever were able). Thread in question, btw: https://us.battle.net/forums/en/wow/topic/20747695573 I know it's kind of a crapshoot asking for help with older OSXes sometimes, but it's been real nice not having to wait 30s for the "hey 10.9.5 is deprecated and we won't support it" message to finish hanging to launch WoW, and I'd like to get my work/playflow back to its previous norms if I can, haha.Basanti1 3d
3d Random Screen Freezes Just playing and screen starts to bug out and freeze and then have to force quit and restart to even get back into game. Tried updating add ons, and cache and all the other tricks. Was wondering if anyone had anything on this, just started today from patch.Daprofìt9 3d
3d My Thoughts on New MBP w/ Radeon Pro 460 Okay, so I’ve spent the first 24 hours with the new 2016 15” Macbook Pro. I bought the standard 2.7Ghz model, and only upgraded the GPU to the Radeon Pro 460. There are already a million reviews for this Macbook Pro around the internet, so I’ll be focusing almost solely on WoW and gaming performance. Obviously the first thing I did after turning the machine on was throw WoW at it, just to see how well this Polaris 11-based mobile GPU performed. And I’m pleased to say it not only met my relatively low expectations, but beat them by a fair amount. At a rated 35w TDP, and 1.86TFlops of power, I wasn’t expecting much from this GPU, especially considering Apple’s obsession with making their products thinner. But this unassuming laptop that could arguably be mistaken for an ultraportable actually strikes a pretty nice balance between form and function. For the following test, I took a stroll around Val’Sharah in the rain. While not directly comparable to an end game raid, Val’Sharah is known to be one of the most demanding zones in the game, and can bring down even the fastest gaming rigs. For the sake of a complete picture, my i7-6700k/GTX 1080 gaming desktop tower running Windows 10 achieved 70fps at max settings and 2560x1440, the closest I could get to the Macbook Pro’s 2880x1800, given the aspect ratio limitations, as shown here: http://i.imgur.com/5eihoK4.jpg By contrast on the Macbook Pro, running WoW at the screen’s native 2880x1800 resolution at absolute max settings (sans a 100% render scale) produces pretty predictable results of a grand total of 13fps, as shown in the bottom right corner of the screen. http://i.imgur.com/3M9E0g7.jpg This next part is where it gets interesting though. Just by bringing down a few very taxing settings like SSAO, Shadows, View Distance, and Liquid Detail, the fps shoots all the way up into the 30’s on the Macbook Pro while maintaining the native 2880x1800 resolution. This is actually really impressive for a 35 watt mid ranged mobile GPU: http://i.imgur.com/7xsnUfG.jpg Bringing the in-game resolution to a more modest 1680x1050, which is what the retina scaling “looks like” in the display settings by default, results in a very playable 70+fps with no signs of throttling. I was even able to bump up the shadows a notch or two: http://i.imgur.com/gK760Sp.png But that’s not the amazing part. The amazing part is that given the thin aluminum casings Apple has used for the past two decades, Powerbooks and their Macbook Pro successors have always had a reputation for running extremely hot under load. Temperatures as high as 75ºc and even 80ºc were common in past generation Macbook Pros. Traditionally, every time Apple has decreased the thickness of their mobile products, it was met by an increase in heat when they couldn’t include a cooling solution to match. Though this time, Apple spent some time in their new presentation of this product to mention that they’d developed a completely new fan design to accommodate the new Macbook Pro. Ladies and gentlemen, I never thought I’d see the day, but Apple has finally developed a cooling system good enough for it’s Macbook Pro. The following screenshot was taken after over 40 minutes straight of being under load playing WoW: http://i.imgur.com/OpnW2u2.jpg Across the board, we’re seeing temps ranging from the low 30ºs to the 55ºc GPU die. There’s the small caveat that in typical Apple fashion, the fan curve on this thing is pretty relaxed, so temps do spike up to about 60ºc for a minute or two before the fans kick in upon loading the game, but as soon as they do, the GPU die cools right back down to 55ºc. If that still bothers you, you can run software like iStat Menus to control the fan RPM, but given that, I have never seen a Macbook Pro GPU run so cool under load. Seriously. Well done Apple. I might actually have a Macbook Pro that doesn’t fry it’s GPU within 2 years of purchase. For those curious, the GPU idles at roughly 23ºc. On the CPU side, Dalaran can bring the FPS down to 50fps or so at the previously mentioned medium-high settings at 1680x1050, showing the CPU bottlenecking WoW is prone to, despite not actually putting much load on the CPU: http://i.imgur.com/cBCQ3pl.jpg Suffice it to say, WoW is pretty playable on this Macbook Pro as long as you keep your expectations reasonable. My own expectations for running Legion on this thing were quite low, and while it didn’t really blow me away, it genuinely impressed me. As far as the other aspects of this Macbook Pro go, the build quality is top notch, as per usual with Apple. And while i’m still not sold on the “butterfly switch” keyboard, the 2nd generation switch in this laptop is a definite improvement over the older generation keyboard in the standard Macbook. The touchbar is nice for shortcuts and hotkeys that dynamically change based on the foreground app, and I have no complaints about it. It feels nice to touch and has thus far been responsive. But I’m still not sure it was worth giving up my ESC key for. Overall, I’m pretty happy with the new 2016 15” Macbook Pro. Though I won’t deny it does feel a tad on the pricy side.Stoneblade63 3d
3d Disk Space Question for Legion/Prepatch *Originally Posted on Reddit, but I realized that's not the best place to put it if I want an official answer* Hello! I just have a quick question about the Disk Space WoW Legion will take up. Currently, my World of Warcraft Folder takes up around 38 GB, which includes Vanilla-WOD Data, Vars (etc.). However, the prepatch download takes up an estimated 20 GB of space. This doesn't make much sense to me, as that download isn't even the full Legion download and that would mean the prepatch would take up as much space as practically Vanilla-WoTLK. I was reading another reddit post (https://www.reddit.com/r/wow/comments/4rpanv/does_the_ptr_install_trick_work_with_the_beta/) today that explained that when you download the PTR client, it downloads a whole new copy of the game data (i.e. from scratch) and adds the Legion Data to it. In that reddit, some said that dragging your live folder into the PTR folder would prevent a re-download of old content and allow you to only have to download the new relevant content. The reason I am looking into this is because I don't have much more disk space on this computer (only a spare 15 GB or so). I was wondering, is there any possible way to reduce the amount of space the Legion download will take up so I don't hit the cap? I looked up today the system recommendations for both WoD and Legion to see the recommended amount of disk space. WoD said 38 GB and Legion said 45 GB. Correct me if I'm wrong, but does that mean there is only 7 GB of NEW content? If so, how can I ONLY download those 7 Gigs and not pointlessly go through a re-download. If the 45 GB the Legion takes up really means the total space Vanilla-Legion takes up, I understand that I could always delete my WoW Folder (excluding important stuff like account info and variables) and just do a full download of the 45 GB, however that would be awfully messy and impractical. MAIN QUESTIONS: 1. Does the 45 GB estimated for Legion refer to ONLY Legion data or Vanilla-Legion? 2. Is there any way I could circumvent having to download old content if the above #1 is Vanilla-Legion? 3. If #1 is Vanilla-Legion, would a delete and full download be a viable solution to save space? I know this is big post. I appreciate all feedback :)Gagus11 3d
4d Mac Pro GTX 680 issue I have an old Mac Pro 3,1 (2008), 2 x 2,6 ghz quad core, 8 gb memory, El Captain (10.11.6). I had a Radeon 4870 on it (512kb) , playing on quality 3, and could get like 30-40fps in Dalaran and raids. Just bought a Nvidia GTX 680 (2mb). Installed, got latest Nvidia drivers and... the game is worse! Same quality 3, but now I get only 15 fps in Dalaran and raids, and some lag spikes on other areas. Using Metal or OpenGL get same results. I think I should get at least some benefit for just changing the GPU. Is there something else I should have done, after installing Nvidia drivers? Reinstall wow? Any configuration file? I'm not expecting 100fps/ultra, but at least quality 4 or 5, and 40-50fps on raids. Thanks for any help!Djinka3 4d
4d Black Screen Cinematics / cut scenes ?? Hello, Running a new 2016 13" rMBP, and getting a black screen every time either an in-game cinematic kicks in, or even trying to play the opening cinematics. I've tried to scan and repair through the blizzard launcher and it says everything's fine, I've tried setting graphics to lowest and to highest, and I've tried deleting my Cache/WTF/Interface folders, with no change in results. The videos don't play, but I still get subtitles. Please help! Thank you!Onegin4 4d
4d All realms incompatible Al the realms suddenly say "incompatible"!Tholaren1 4d
4d The weirdest ALT-TAB issue Ever. So, here goes. This began when the patch was released. I can alt-tab all day long. I can bounce from app to app and never miss a beat. Game runs smooth as silk, no problems. Until someone whispers me in-game. If you btag whisper me, no problems, but if its a pink whisper, my client will bug out, causing the mouse pointer icon to become about 4 times larger than it should be. The game FPS drops significantly also. it seems the only way to correct this problem is to either go into the game system settings and select fullscreen under the graphics options. This is a bandaid fix. The issue crops right back up if you alt tab. To clear the issue completely, I have to restart the game. I really shouldn't have to restart the game every time someone whispers me.Hellwraith0 4d
4d Lost my Ultra settings on New MacBook Pro 15" Hey Guys and Blizzard, I have recently lost my Ultra settings options for all my video options in WOW. Im running the new MacBook Pro 15" Retina with Touch bar with the Raedon 460 4GB GPU and 2.7 I7 with 16gb RAM. I had it all set on ULTRA before and now.... it doesn't give the option to goto ULTRA HELP!!!Raskal1 4d
4d Game won't download The game Client won't download to my computer. I have gone through all of blizzard's suggestions including disabling the firewall, deleting all old blizzard files and similar files as well, and other measures. This all happened after 7.1.5 was released. I even erased my computer and started with a brand new OS X, but it won't even download the battle.net installer app. My internet connection is more than good enough. Any help is appreciated.Díego4 4d
5d Gamma you making me crazy! 7.1 I have an iMac with OS X 10.10.5 and like so many other patches my gamma is messed up. In the past I've had to fiddle with in-game graphics setting and eventually the game setting stays put. Today, with patch 7.1, the gamma is all wanky again **sigh**. Can anyone tell me why this happens with every patch, and is there anything I can do to prevent it from happening? To be specific - I like my gamma setting fairly bright and I can make changes in the game where it looks right but then as soon as I toggle out of full-screen mod to look at something on my desktop then the setting revert back to its dark and dreary self. Please help. Thanks :)Fandora18 5d
5d Repeated fatal errors, frequently in raids I'm getting hit by frequent fatal errors (1-2 per night), usually while I'm in raids or dungeons. I received the following error code on one tonight: A734BF9B-D55E-4947-9685-B0C149F12A86 Is this addon-related? Is there anything I can do? I'm going to try repairing my installation but it's so sporadic that it's hard to link this to anything I do.Shuya3 5d
5d Window resizing issues Hello I've had this issue since 7.1.5 where I can't resize the window to fit my screen. I matched the resolution to fit my mac's resolution but this doesn't fix it, it still leaves a good portion of the screen unused. Selecting windowed fullscreen also just switches to fullscreen. I'm sure theres an easy fix but I'm stumped and can't find any solution. Any suggestions would be much appreciated. Thank you!Eccentria2 5d
5d Game crashes after zoning After I zone into an instance and leaving a battle ground the game crashes. Any fix for this issue?Alerielle1 5d
5d Battle.net launcher chat is laggy Over the past couple months, I've been having a handful of issues. The big one is the slow loading screens, and that issue has all sorts of posts without resolution so I don't need to rehash it. I was unable to find anything that pertains to this other problem with regards to the launcher - specifically with the chat feature: While waiting for my slow load screens, I often alt-tab and try to message Real-ID friends on my list, but over the past couple months, when I send a message in chat it won't show anything for sometimes 5-10 minutes until after the messages are sent - it just loads an empty chat window. I'll often get through my load screen in wow, and see my sent/received messages there and they still haven't appeared in the battle.net chat window. Has anyone else experienced something similar? Thanks in advance for any suggestions!Whitedove1 5d
5d freezing up long loading screen crash freezing up long loading screen ever since patchModel Name: iMac Model Identifier: iMac13,2 Processor Name: Intel Core i5 Processor Speed: 2.9 GHz Number of Processors: 1 Total Number of Cores: 4 L2 Cache (per Core): 256 KB L3 Cache: 6 MB Memory: 8 GB Boot ROM Version: IM131.010A.B0A SMC Version (system): 2.11f14 Serial Number (system): Hardware UUID: 67E24EB8-6FAB-5DC0-A4E9-F7DDF65E10D1Bodai0 5d
5d Game not loading or playable since patch Ever since I downloaded the patch I've not been able to get into the game itself. I can log onto my bnet app just fine and even talk with friends, I can get to the character screen to choose which toon I want to log onto and then from there I can not get into the game. I get stuck at the loading screen to log in for a toon does not matter which one and the game does not load. It is just stuck. I did uninstall all my add ons, the game and reinstall the game plus a couple of other "tricks" I read to try via the forums but so far the game play is not happening. I am on a Mac and it is less then a year old so I am rather at a loss right now on how to fix the issue and get in game.Ildiavola0 5d
5d MAC randomly lags until i close WoW app Computer Specs: iMac (Retina 4K, 21.5-inch, Late 2015) Processor: 3.1 GHz Intel Core i5 Memory: 8 GB 1867 MHz DDR3 Graphics: Intel Iris Pro Graphics 6200 1536 MB ------------------------------------------------------------------------------------------- Description: Hello, the problem i am having is my brand new Mac desktop will randomly lag until i close World of Warcraft, so bad to the point it looks like i'm seeing a picture of my screen every 5 seconds, the lag instantly stops right when i close the WoW app. I tried lowering my settings all the way to 1, also i tried changing "Metal" to "OpenGL", when i do this, the lag does stop but WoW keeps randomly crashing. So either way i seem to be screwed. i tried every viable option and this is my last resort, please help! PS: the lag will randomly start when playing WoW, it could be 15 mins or even an hour before it starts lagging, and the lag continues even when i minimize WoW and doesn't stop until i close the application. it's not all the time but the question is "When will it happen" and not "will it happen".Spahz18 5d
5d Guilde Bonjour je suis a la recherche d'une guilde Québécoise (Pas un grosse guilde ) (Alliance) Surtout pour m'aider a me gear je suis actuellemt 843 Merci :DHelpablo2 5d