Mac Technical Support

Nov 29 WoW Performance Guide For Macs - Legion The World of Warcraft Performance Guide For Macs - Legion - Updated 07/20/2016 Introduction The Burning Legion has once again launched an invasion campaign upon Azeroth, and it’s up to us to save the world!… Again. How many times have we done this? I’ve lost track. Nevertheless, the burden falls on us and we must do our part to protect those weaker than ourselves. And to do that, we need to make sure that our tools and equipment are up to the task. I started this guide way back in 2006 back when the Burning Crusade first threatened Azeroth. For over 10 years I’ve maintained it and tried to keep it relevant to both the players and ever changing state of the game, and I hope I’ve served all of you well. With the new expansion comes a new revision of the guide, and I hope you find it more useful than ever. Current Conditions of an Evolving Game I’ll level with you, things are not great right now for Mac users hoping to play World of Warcraft. Legion is a much larger step up in graphic fidelity than we’ve seen in past jumps from expansion to expansion, and that combined with the fact that Apple hasn’t updated either of it’s desktop or laptop lines with strong hardware offerings much at all in the last couple years (thanks to manufacturing delays on the parts of hardware vendors like Intel, AMD, and nVidia across the board) means that we’re in for a bit of a rough ride. I typically like to set 60fps as the standard for playable gameplay. But Apple loves to pair very high resolution “4k and 5k Retina” screens with integrated and mobile graphics chipsets, and AMD’s offerings, which is what Apple’s been sticking with lately, are particularly weak compared to nVidia’s current offerings. Long story short, Apple simply isn’t giving us the hardware needed to play games at the screen’s native resolution. If you’re dead set on playing WoW on your Mac, it won’t be at max settings, period. At this time, I genuinely cannot recommend any Mac model that will play the game respectably at max settings and at native resolutions. As a long time Mac user myself, it pains me to have to concede that point. But Apple has finally forced my hand. To play the game at 60fps at 4k or 5k, you need a graphics card close to an nVidia GTX 1070, and Apple’s graphics offerings aren’t anywhere near that. Thus, to play WoW at a reasonable frame rate, we must lower the in-game resolution to something closer to 1920x1080 or 2560x1440. At these resolutions, 60fps gaming is much more attainable. On a brighter note though, Legion brings with it the first major change in graphical rendering that we’ve seen since the game’s launch. I’ll try to spare you from as much technical jargon as I can, but OpenGL is the graphics rendering API that all games on Mac OS X have used since the beginning. But Apple introduced a brand new API called “Metal” a few years ago, and WoW’s Legion expansion marks one of, if not the first, major games to adopt it. OpenGL is out, Metal is in. In short, Metal takes away a lot of the cruft and middleware between the game and the computer hardware itself. The game has much more direct access to your hardware, and theoretically should perform much better on existing hardware than it would have on OpenGL. In practice, we’re seeing only minor gains, but that should improve as more game developers get used to using Metal. Behind the scenes, the major paradigm shift is the transfer of the burden from the graphics drivers developers to game developers. With Metal, it’ll be up to the game developers to squeeze performance out of their games. Going forward, we won’t be as reliant on updated graphics drivers to provide that function anymore. For those of you on Macs too old to support Metal, Blizzard is still offering OpenGL 3.2 as a setting in Legion, but preliminary tests on the PTR are showing it to be progressively slower than in the past due to Legion’s new graphics and Apple’s continuing neglect of supporting OpenGL. Current End Game 25-Man Raid Minimum System Requirements: Mac OS X 10.11.5 3.2 GHz Intel Core i5 or higher 16GB of System Memory AMD Radeon 370X or Intel Iris Pro 6200 or better Expect an average of 30fps on similar machines at minimum settings. Note that this is the estimated minimum requirements for a 25-man raid in Legion, and not the minimum requirements listed on the box, which was balanced around solo-play. Raids have noticeably higher requirements than questing around the Barrens by yourself. Limiting the in-game frame rate to 30 or 60fps will help keep your Mac cool and prevent overheating. The MacBooks and Macbook Pros especially tend to run a little bit hot being in that nice tiny form factor. To limit the frame rate, type in the following into the standard WoW chat box while playing the game. /console maxfps 60 "60" being the value of whatever number you want to cap it at. My Expectations From this point on, this guide will assume the following: 1. You have at LEAST 8GB of RAM in your computer, 16GB is preferred. 2. You have all of the latest updates for your version of OS X. 3. Your hardware meets the system requirements to run World of Warcraft: Legion. 4. You haven’t turned into The Incredible Hulk and smashed your computer to smithereens. The Settings A Precursory Note As mentioned above, Legion represents the largest graphical leap from one expansion to the next that WoW has ever received. There are now three whole settings above what we knew as “Ultra” in WoD, and the draw distance, one of the heaviest single settings for performance, is now 3 times what it was. On the overall “Graphics Quality” meter on the main graphics options menu, “7” was Ultra in WoD. So if you want to keep the same performance going forward into Legion, set it to 7. Not 10. Also of note in what is probably the best news in this whole guide, users with Macs new enough to run the Metal API finally have MSAA back! YAY! The Settings: Explained World of Warcraft: Legion brought a lot of changes to the UI and graphics options in the game, so let's go over them... One at a time. Graphics > Display Display Mode: This lets you choose between running the game within a window on the desktop, or to run the game at fullscreen. Windowed (Fullscreen) lets some of OS X's systemwide functions, like Mission Control's Expose features or keyboard shortcuts to remain active without WoW's keybindings superseding them. Though there’s been a longstanding bug with Windowed (Fullscreen) that can seriously affect performance on most Macs. Setting it to true "Fullscreen" may drastically increase performance, depending on the bug. Resolution: Resolution has one of the highest impacts on game performance. Lowering the resolution will drastically improve the performance of the game's frame rate and lessen the load on your GPU, but it will look noticeably more pixelated, blocky, and blurry. However, one of our resident MVP's on the Mac Forums, Tiapriestess, has provided Retina Mac users a way to scale the game down to resolutions the Mac's GPU can more easily handle without the UI HUD icons scaling with it: http://us.battle.net/wow/en/forum/topic/8873728013 The resolution setting lets you lower the game's resolution to a fraction of your screen's native resolution, which is usually the highest shown option. Note that recent version of WoW have limited the list of options to mirror the actual aspect ratio of your display. So if you have a 1980x1080p screen which has an aspect ratio of 16:9, all of the optional resolutions will be of the same aspect ratio. You can use Tia's advice in the above link to bypass this restriction. Refresh Rate: Sets the game to match your display's refresh rate, the rate at which the computer's monitor can refresh the images on the display. In most cases, at least on Macs, this will be locked at 60Hz. Note that for most intents and purposes, 60Hz can directly be interpreted as 60fps, so unless you make a point to go out and buy an external monitor capable of 120Hz+, you're literally wasting power if the game's running at higher than 60fps. As the screen itself can't display anything higher than its max refresh rate. So if you're getting 80fps in your game on a 60Hz monitor, you're not seeing that extra 20fps. The screen is incapable of displaying it fast enough, regardless of how fast the rest of your computer is. Monitor: Let's you select which monitor WoW is defaulted to display on, in the event that you have multiple monitors set up. Anti-Aliasing: As the in-game tool-tip says, it is a graphics filter used to smooth out jagged edges. In general, the severity of visible jagged edges changes drastically depending on the game and the graphics engine used to display it. The different types of AA listed are shown in order from the least taxing/worst quality to the most taxing/best quality, from top to bottom. Describing each type of AA goes beyond the scope of this guide, but suffice it to say, MSAA is generally the best compromise between quality and performance. FXAA is a sort of lens filter that overlays the entire screen after the game has already been rendered, and acts as a post-render effect, blurring everything including the UI elements like action bars. MSAA is added during the rendering of each frame, and only smooths out the edges of textures. SSAA is an extremely taxing method of AA that renders the AA at a much higher resolution, then downscales it to match your game’s current resolution. It’s by far the best type of AA, but it kills most graphics cards. For more info on the types of AA, go here: http://pcgamingwiki.com/wiki/Glossary:Anti-aliasing_(AA) Moderate to High performance impact. Use MSAA for best balance. Vertical Sync: Vertical Sync aims to reduce the amount of "screen tearing" that occurs when the game's frame rate drops out of sync with the monitor's refresh rate. The result is a more fluid image at all times. The trade off is that it does this by limiting the game's frame rate to a multiple fraction of the screen's refresh rate. So if you have a 60Hz monitor, and the game's running at 60fps, but drops below 60fps for whatever reason, V-Sync will instantly drop the game's frame rate down to 30fps to avoid screen tearing, as opposed to 59fps. This can sometimes throw players off if they're not expecting the sudden drop and jitteriness in motion animation. Use whatever your eyes are most comfortable looking at. Graphics > Textures Texture Resolution: Changes the sharpness of the in-game textures like flooring, player armor, NPC skins, etc etc. Setting this higher doesn't require much more raw processing power from your GPU, but it does require more video memory, or VRAM. So if two video cards had 256MB of VRAM, and another had 4GB of VRAM, but the video cards were otherwise completely identical, the 4GB card would be able to load much higher resolution textures with zero performance loss because it can simply hold more in it’s memory. Think of VRAM as your video card’’s stamina. Trying to load textures on a card that doesn't have the VRAM for it will force the card to keep switching out textures in order to display them, and will generally cause the game to stutter as you move and pan the camera as it tries to load the textures it needs. Performance based directly on the amount of video memory your video card has. Texture Filtering: A filter used to enhance the sharpness of textures, as opposed to just the edges. Lowering this will increase performance, but very few modern GPUs have trouble with 16x TF anymore. Minimal performance impact. Projected Textures: This enables the projection of certain textures, like spell effects, onto the game's terrain and other object surfaces. Turning this off can drastically improve performance, especially on mobile GPUs where pipeline bandwidth (The GPU's ability to process multiple instructions to and from the CPU at once) is limited. Moderate to high performance impact. Graphics > Environment View Distance: Increases and decreases the point at which distant objects change from being flat decals to rendered, textured objects. This has a profound impact on game performance, especially in newer zones from more recent expansions, where the game's textures are much higher resolution than older zones. This uses both raw GPU power and VRAM. The higher the setting, the more the GPU has to render at once. High to extreme performance impact. Environmental Detail: Essentially View Distance for grass. Changes the distance at which grass and other minor ground objects, like pebbles, are rendered. AMD video cards are less affected by this setting than nVidia cards are. nVidia cards have a harder time with it. Minimal to Moderate performance impact, depending on video card. Ground Clutter: Changes the density of ground clutter, like grass and pebbles. The higher the setting, the denser the grass. Like Environmental Detail, nVidia cards have a harder time with it than AMD cards. Mild to Moderate performance impact. Graphics > Effects Note: Some of the following effects may be disabled completely on some lower end graphics hardware. Shadow Quality: Changes the amount of shadows rendered in the game, as well as how many layers of shadows are allowed to stack on one another. This can have a dramatic affect on performance. And in fact, Shadows has been bugged in WoW for years. High and Ultra shadows are a LOT more demanding than they should be. I personally recommend keeping Shadows to "good" on all but the highest end systems. High performance impact. Liquid Detail: Changes the water effects in the game. Low uses the old water maps from Classic WoW, while Fair and higher use the new liquid maps from Cataclysm onwards. Again, High and Ultra have a pretty large impact on game performance, especially on lower end cards. I'd keep this on "Good" unless you have a higher end Mac. Moderate to High performance impact. Sunshafts: Changes the sun's ability to shine down on objects. Again, this setting is currently bugged, and requires a lot more power to run than it really should. Keep this on "Good" or lower. Moderate to High performance impact. Particle Density: Changes the density of spells and effects. For example, on Low, a Mage's Blizzard spell might drop 20 icicles. But on Ultra, the same spell will drop 100. This setting has the most impact in raids where lots of players are casting many spells at once. If you're in a raid and suddenly need to lower your settings, this is a good one to start with. Moderate to High performance impact, depending on situation. SSAO: SSAO, or Screen-Space Ambient Occlusion is an algorithm that approximates ambient lighting. Most noticeable indoors. Higher settings add more ambient lights, and render existing ones more accurately. As with Sunshafts, SSAO is somewhat bugged, and requires more power than it should. Moderate to High performance impact. Depth Effects Controls the depth of certain particle effects Moderate performance impact. Lighting Quality Changes how accurate lighting effects are rendered, and the quality of the effect. Moderate performance impact. Outline Mode Adds colored outlines around NPCs and players alike based on faction reputation. Moderate performance impact. Advanced The advanced tab in the system setting menu has one setting that absolutely needs to be addressed. Render Scale Also known as DSR or super sampling, render scaling is basically the “internal resolution” of the game. Setting this to 200% will literally render the game at 200% of the game’s current resolution, and then downscale it to match. Gamers with extremely high end gaming rigs like to crank this up as a form of AA to help smooth out textures and generally make the game look better, but this has by far the single biggest impact on the performance of the game. If you’re on a 4k iMac and set this to 200%, you’re essentially running the game at 8k resolution. So unless you’ve somehow modified your mac to have industrial grade GPUs, leave this at 100%. You can even decrease below 100% it if you want a little more performance out of the game at the cost of graphical fidelity. Extreme performance impact. Epilogue Well there we have it folks. The complete updated guide for World of Warcraft: Legion. I hope you all had as much fun reading it as I did writing it. See you in the invasion! 3-B. Past Changes - 07/20/16: Major rewrite for Legion. - 10/23/14: Total revamp for WoD in light of new Retina Macs. - 10/17/13: Changed the format of the guide completely. - 03/21/12: Added Late 2011 Mac Models, updated to represent 64-bit performance. - 04/22/11: Added Late 2010 Macbook Air, notes on integrated graphics. - 12/14/10: Updated for Cataclysm, lowering some settings to accommodate slow performance. - 10/14/10: Revamped settings for new graphics interface. Removed older Mac Models. - 04/28/10: Added newest Mac models, revamped settings to uniform 60fps across all models. - 02/12/10: Revised, condensed, and corrected small typos. - 12/01/09: Added Snow Leopard and newest Mac models. Removed PowerPC Macs. - 04/21/09: Updated settings to match the new scheme in patch 3.1. - 03/13/09: Added early 2009 Mac models. - 11/20/08: Updated new information after Wrath of The Lich King launched. - 10/08/08: Complete & utter overhaul in preparation for WoTLK. - 03/30/08: Updated findings for patch 2.4. - 02/13/08: Added details concerning the OS X 10.5.2 Leopard Graphics Update. - 02/07/08: Included PowerPC G4, G5, and newest Core 2 models.Stoneblade331 Nov 29
Nov 12 Temporary Workaround for Resolution Issues 5.3 seems to have created some issues with regard to resolutions, especially for Retina MBP owners. There is a workaround that will allow the player to use a specific resolution for WoW while also keeping the 1080p capability that has regressed in this patch. Below are the instructions for how to accomplish this: Open the Terminal (located in /Applications/Utilities/ ) and enter the following line, followed by the Enter key: defaults write com.blizzard.worldofwarcraft DesktopModeIsDefault 1 Once entered World of Warcraft can use your current desktop resolution as if it were the native resolution. In order for this to work, you must first set your desktop resolution to whatever you want World of Warcraft to run at, and then launch World of Warcraft. To revert your preference file, issue the following command in Terminal: defaults delete com.blizzard.worldofwarcraft DesktopModeIsDefault You should make a backup of this file before attempting this, just in case. The file is located here: ~/Library/Preferences/com.blizzard.worldofwarcraft.plist To access the ~/Library folder, while in the Finder hold down the Option key and select the Go menu. You should see a "Library" entry - that is the ~/Library folder. This option is hidden until you hold down the Option key with that menu open. This will allow you to use whatever resolution for World of Warcraft you choose like you used to without the added distortion/UI offsets caused by the non-standard resolutions that are now hard-coded into the game. Warning: Using this method will also cause the desktop resolution to be at whatever you chose before you launched World of Warcraft. You cannot increase the resolution from outside of World of Warcraft and then re-enter the game's fullscreen mode, as this will improperly set World of Warcraft to the new desktop resolution. It is a tradeoff, but as long as you do not exit fullscreen mode it should suit your needs in-game.Tiapriestess51 Nov 12
Nov 29 Default Graphics Settings(Updated for Legion) In case you wonder which Mac can run which settings, I compiled a list of all video cards. This list is for a resolution of 1920x1080. Quality 7 NVIDIA GeForce GTX 680MX NVIDIA GeForce GTX 775M NVIDIA GeForce GTX 780M AMD Radeon HD 6950 AMD Radeon HD 6970 AMD Radeon HD 7950 AMD Radeon HD FirePro D300 AMD Radeon HD FirePro D500 AMD Radeon HD FirePro D700 AMD Radeon R9 M295X AMD Radeon R9 M390 AMD Radeon R9 M395 AMD Radeon R9 M395X Quality 6 AMD Radeon HD 5870 Quality 5 NVIDIA GeForce GTX 650 NVIDIA GeForce GTX 675MX NVIDIA Quadro 4000 AMD Radeon R9 M290X AMD Radeon R9 M370X AMD Radeon R9 M380 Quality 4 NVIDIA GeForce GT 650M NVIDIA GeForce GTX 660M NVIDIA GeForce GT 750M NVIDIA GeForce GT 755M ATI Radeon HD 4850 ATI Radeon HD 4870 AMD Radeon HD 5750 AMD Radeon HD 5770 AMD Radeon HD 5670 AMD Radeon HD 6770 Intel Iris Pro Intel Iris Pro 6200 Quality 3 NVIDIA GeForce GT 640M AMD Radeon HD 6750 Intel HD Graphics 5000 Intel HD Graphics 6000 Intel HD Graphics 6100 Intel Iris Below min spec * NVIDIA GeForce 8600M NVIDIA GeForce 8800 GS NVIDIA GeForce 8800 GT NVIDIA GeForce 9400M NVIDIA GeForce 9400 NVIDIA GeForce 9600M GT NVIDIA GeForce GT 120 NVIDIA GeForce GT 130 NVIDIA GeForce GTX 285 NVIDIA GeForce 320M NVIDIA GeForce GT 330M NVIDIA Quadro FX 4800 NVIDIA Quadro FX 5600 ATI Radeon HD2400M ATI Radeon HD2600 ATI Radeon HD 3870 ATI Radeon HD 4670 AMD Radeon HD 6490M Intel HD Graphics 3000 Intel HD Graphics 4000 Intel HD Graphics 5300 Intel HD Graphics 515 UNSUPPORTED NVIDIA GeForce 7300 NVIDIA GeForce 7600 NVIDIA Quadro FX 4500 ATI Radeon X1300 ATI Radeon X1600M ATI Radeon X1900 Intel GMA 950 Intel GMA X3100 *Note: These cards might still work but you may find them too slow to enjoy the game.S4d1k121 Nov 29
Mar 8 Low FPS in Windowed (Fullscreen) Mode We're aware of an OS bug where running some games in Fullscreen (Windowed) mode an cause a severe drop in FPS in-game. We anticipate this is addressed in the next OSX build. In the meantime, there are two different workarounds that may help! 1. Running the game in Fullscreen Running the game in fullscreen should not have the FPS degradation above. This does limit some functionality, such as ease of tabbing out of game without redrawing your desktop and Applications. 2. Minimize all background windows using Flash (including Battle.net App) Flash applications drawn behind a Windowed (Fullscreen) application cause FPS loss. The Battle.net Desktop App uses Flash elements as well, so minimizing this on launch can help. 1. Open the Battle.net App > Settings. 2. On the General Tab, locate the When I launch a Game dropdown. 3. Select Close the Battle.net Window 4. Click Done to finalize your changes.Glaxigrav0 Mar 8
Sep 21 Graphical issues with Intel Iris 6000 Series Mac users on OS versions prior to 10.12 Sierra with the Intel Iris 6000 Series graphic cards may encounter screen tearing and other graphical anomalies in World of Warcraft when the Graphics API is set to Metal. A previous work-around was to change the Graphics API to OpenGL. This should no longer be necessary; as seen below, please update to OS 10.12 Sierra to resolve the issue! If you previously changed the Graphics API to OpenGL, you can switch back to Metal via the following: From the in-game menu, choose System Click Advanced Change the Graphics API to Metal Restart the gameJagowoshi1 Sep 21
21h Loading screen super slow. Before 7.1 my load screen was almost instant. After the patch my loading screen goes about 1/10, stops, then finished about 5 seconds later. It isn't terribly long, but it is somewhat of an annoyance.Abusin57 21h
3d New Nvidia Driver Third party post on driver improvements http://barefeats.com/gtx980ti.html Nvidia Blog post about driver: http://blogs.nvidia.com/blog/2015/08/31/mac-driver/ It saw massive boosts on many newer nvidia hardware, mostly stuff you'd only find in mac pros and hackintosh. However, nvidia has also enabled (for first time) this version of driver to install on imacs and macbook pros without needing to modify installer. Also, these drivers safely do NOT touch built in and out of date driver in OS X, they install along side it, with a control panel that lets you switch between the current 346 driver, and the over year old 310 drivers. You definitely want to be using the 346 driver :) The driver is for ANY nvidia GPU even if it's not listed on the driver download page. Performance gains will be seen across almost all nvidia hardware over OS X stock driver. Especially 600-700-900 series. if you use AMD based graphics don't bother with update. However, if you do have a nvidia gpu mac, you should definitely install this 10.9.5 Driver Direct Download (Updated 09-12-16) http://us.download.nvidia.com/Mac/Quadro_Certified/334.01.03f11/WebDriver-334.01.03f11.pkg 10.10.5 Driver Direct Download (Updated 09-12-16) https://images.nvidia.com/mac/pkg/346/WebDriver-346.02.03f09.pkg 10.11.6 Driver Direct Download (Updated 09-24-16): https://images.nvidia.com/mac/pkg/346/WebDriver-346.03.15f04.pkg 10.12.1 (Updated 09-24-16) https://images.nvidia.com/mac/pkg/367/WebDriver-367.15.10.15f01.pkg or https://images.nvidia.com/mac/pkg/367/WebDriver-367.15.10.15f03.pkgOmegal254 3d
Sep 20 Mac OS Sierra 10.12 Now Available Apple has released their newest OS Update, 10.12. Patch notes for this release can be found on Apple's website. Both for system security and game performance, we recommend keeping your Operating System up to date, especially those using Intel GPUs and Metal.Eloemaz0 Sep 20
Apr 6, 2015 Red/Incompatible Realms Unavailable Hi everyone! We have recently released a small patch which may result in players seeing the above error. To ensure that you have picked up these changes, please make sure to launch through the Battle.net Desktop Application (already installed as the World of Warcraft launcher). If your download does not begin automatically, there are a few steps we can take: Check for Downloads manually. With the WoW tab open in Battle.net, select Options > Check for Updates Restart the Battle.net Application Ensure Agent is closed. Close out the Battle.net Desktop Application Open your Activity Monitor Look for Agent and hit QuitProcess if present. Reopen the Battle.net Desktop Application and allow it to update Run the Scan and Repair tool. If the issue continues or does not download, please create a new topic with the attempted steps and we'll attempt to assist! To confirm if you have the most recent game build (which realms will show available), you should see Version 7.1.0.22908 in-game during the login process.Glaxigrav0 Apr 6, 2015
Jan 16, 2015 [Solved] Issues What is this [Solved] tag? We have created a way to mark a thread as [Solved]. If you’ve found a solution to your issue, or fixed your issue, you can mark your post, and the entire thread, as [Solved]. This will put a small green check mark next to the thread title. If you see this, it means the player who created the thread found a fix. How do I mark my Post and Thread as [Solved}? Click on the drop down arrow in the top right corner of the post. Choose "Mark As Solution". The post will be tagged with a green “Marked As Solution” banner, and a green check mark will be added to the Title of your thread. Who can mark a thread as [Solved]? Only the creator of the thread (the “OP”, or Original Poster), or a Blizzard Forum Representative can mark a thread as [Solved]. I see a [Solved] thread. Where’s the solution? A small box with a green check mark will appear in the top right corner of the thread, under the Reply option. If you hover your cursor over that box, it will say "Solution". Clicking that will jump to the post marked as a solution. What if I mark another post as a solution? That one will be “Marked as Solution”, and the previous post will be unmarked. A Note about [Solved] Issues Please keep in mind that when a thread and post are declared [Solved], this may only apply to the OP’s particular issue and circumstances, and fits his unique combination of software and hardware. One fix or solution can help many other players, but it probably won’t help all players. If the fix or solution doesn’t help you, it is just one more factor to eliminate in the troubleshooting process, and we’ll try our best to help you narrow it down, to find the solution that applies to your computer, and your circumstances. Thanks to all of you who post your fixes!Velnrak0 Jan 16, 2015
Oct 1, 2012 Welcome to Mac Technical Support This forum exists to provide World of Warcraft customers with a place to discuss Mac technical issues with each other and Blizzard Tech Support staff members. While Blizzard Tech Support staff regularly monitors and replies to this forum, it is not meant as a place to resolve complex issues, due to the nature of forums. If you cannot resolve your issue through the forum, we highly recommend contacting us through other means. We have many self-help solutions that can address certain issues without needing to speak with us directly via phone. For these issues, the website will help you locate these solutions and other helpful resources to address your questions. Please see our Customer Support Contact page for details. If you need to submit a ticket, that option will be presented. These changes to Battle.net help us serve you in the easiest, most effective way possible. Players are encouraged to ask questions, share advice, provide feedback and participate in on-going discussions on the Mac Technical Support forum. Accordingly, it is of utmost importance that all players treat each other with respect and courtesy. For more information, please review the Forum Code of Conduct and the Forum Guidelines below. As a reminder, the Mac Technical Support forum is not an alternative to the a support site ticket, telephone, or in-game petition queues. To request assistance, please contact our customer service staff directly. https://us.battle.net/support/en/ticket/submitMachkhan2 Oct 1, 2012
1h how well does legion run on a mac mini our old mac can no longer run it well. It's really bad our pc's grahpics card died in the heat wave this year so it's time to buy another computer (rotating old pc to DVR box). I think it's going to be another mac mini because our last one last 7 years without issues. the one we still own works great except it can't run legion without freezing. I run 8 healers I need it for raiding and I'm going for the bg & arena mounts this year. Should i go with something else like a pc or will the entry level mac mini be ok?Mstokies14 1h
2h loading screens... i had it ever since 7.1 extremely long or just frozen loading screens have just made the game experience increasingly infuriating , its been 3 weeks , THREE WEEKS of loading screens locks and several force quits to get into anywhere. not to mention countless groups ive been kickd for being "offline" or "afk" due to this problem. heart to dalaran? good luck with that. get into class hall? you wish even orgrimar and some other cities are starting to get stuck at loading screens. And to top it off , recently i got a 5 minute loading screen on a battleground , then when it finally loaded , i got kickd out of it and then legion load screen , and guess what? its still loading ( 13 minutes as the time of this post) i just cant play like this anymore , its been 3 weeks now and i REFUSE to keep forcing myself to enjoy world of loadcraft anymore I've tried every single fix posted , delete folders , delete addons , i even did a full clean install of ios and wow itself problem STILL remanins. i dont know about anyone else but my sub will run out on a couple of days and i just wont renew it so i can stare at load screens while force quitting and praying for it to work. sincerely a not so satisfied customer , sorryTracyn40 2h
3h macOS Sierra causing HARD LOCKS I've found that if I change from WoW to any other app on my iMac Desktop (brand new totally maxed with 24 gig of RAM and 3TB Fusion drive) my entire locks save the cursor which has a 50/50 chance of going into a beach ball. I thought it was a generic problem, but I've noticed it only happens when I'm playing WoW. Boo.Gordashish40 3h
3h Messing with the OS? Asked this back a ways, got zip for answers. WTF is Bizz doing mucking around in my OS area? On EVERY launch of the launcher, I get the OS diaog because the damn sofware is wanting to do SOMTHING amoung my protected OS files. I KNOW I get that dialog whenever I get some update to Office, but I know that has to do with them adding their fonts to my System area. BUT not on every launch for any Office app. Every damn time I am having to answer this dialog and it is becoming really annoying especially as I have no clue what the hell they are doing.Brightbrown5 3h
3h Battle.net App opening Mupliple Times? When I open the Battle.net App, why is it opening and closing 3 times before finally opening and staying open? When i click the icon in the LaunchPad, it will quickly open then close, then open for a second or two, then close, then open for a third time before actually working.Emilyyn0 3h
3h WoW Launcher asking for password? Why is the WoW Launcher asking for a Password? I believe this has been brought up previously, months ago. So is there no resolve?Emilyyn0 3h
5h Support I cannot create a support ticket of any kind. Every time I try it takes forever to load then once it does it says there was a problem on blizzards end. I can log into the game and see my realm/character list but anytime i try to log onto a specific character the game goes to the load screen for a few seconds then the game shuts down with an error code. I have been trying to create a ticket for the past hour or so and i am seconds away from launching my computer across the room! Please help!Aeniril0 5h
5h System Profiler How do i upload my system profiler to the support ticket so i can open a web chat?Aeniril0 5h
6h MacBook Air Glitch Problem http://imgur.com/gallery/TGhEW Anyone else experiencing this / has experienced this? It'll happen at random and the only way to fix it is to restart the game. Some days it'll happen upwards of 10 times. Other days it won't happen at all. Only happens when I'm in the Legion areas. Started happening after I upgraded to a MacBook Air.Déath0 6h
7h My Thoughts on New MBP w/ Radeon Pro 460 Okay, so I’ve spent the first 24 hours with the new 2016 15” Macbook Pro. I bought the standard 2.7Ghz model, and only upgraded the GPU to the Radeon Pro 460. There are already a million reviews for this Macbook Pro around the internet, so I’ll be focusing almost solely on WoW and gaming performance. Obviously the first thing I did after turning the machine on was throw WoW at it, just to see how well this Polaris 11-based mobile GPU performed. And I’m pleased to say it not only met my relatively low expectations, but beat them by a fair amount. At a rated 35w TDP, and 1.86TFlops of power, I wasn’t expecting much from this GPU, especially considering Apple’s obsession with making their products thinner. But this unassuming laptop that could arguably be mistaken for an ultraportable actually strikes a pretty nice balance between form and function. For the following test, I took a stroll around Val’Sharah in the rain. While not directly comparable to an end game raid, Val’Sharah is known to be one of the most demanding zones in the game, and can bring down even the fastest gaming rigs. For the sake of a complete picture, my i7-6700k/GTX 1080 gaming desktop tower running Windows 10 achieved 70fps at max settings and 2560x1440, the closest I could get to the Macbook Pro’s 2880x1800, given the aspect ratio limitations, as shown here: http://i.imgur.com/5eihoK4.jpg By contrast on the Macbook Pro, running WoW at the screen’s native 2880x1800 resolution at absolute max settings (sans a 100% render scale) produces pretty predictable results of a grand total of 13fps, as shown in the bottom right corner of the screen. http://i.imgur.com/3M9E0g7.jpg This next part is where it gets interesting though. Just by bringing down a few very taxing settings like SSAO, Shadows, View Distance, and Liquid Detail, the fps shoots all the way up into the 30’s on the Macbook Pro while maintaining the native 2880x1800 resolution. This is actually really impressive for a 35 watt mid ranged mobile GPU: http://i.imgur.com/7xsnUfG.jpg Bringing the in-game resolution to a more modest 1680x1050, which is what the retina scaling “looks like” in the display settings by default, results in a very playable 70+fps with no signs of throttling. I was even able to bump up the shadows a notch or two: http://i.imgur.com/gK760Sp.png But that’s not the amazing part. The amazing part is that given the thin aluminum casings Apple has used for the past two decades, Powerbooks and their Macbook Pro successors have always had a reputation for running extremely hot under load. Temperatures as high as 75ºc and even 80ºc were common in past generation Macbook Pros. Traditionally, every time Apple has decreased the thickness of their mobile products, it was met by an increase in heat when they couldn’t include a cooling solution to match. Though this time, Apple spent some time in their new presentation of this product to mention that they’d developed a completely new fan design to accommodate the new Macbook Pro. Ladies and gentlemen, I never thought I’d see the day, but Apple has finally developed a cooling system good enough for it’s Macbook Pro. The following screenshot was taken after over 40 minutes straight of being under load playing WoW: http://i.imgur.com/OpnW2u2.jpg Across the board, we’re seeing temps ranging from the low 30ºs to the 55ºc GPU die. There’s the small caveat that in typical Apple fashion, the fan curve on this thing is pretty relaxed, so temps do spike up to about 60ºc for a minute or two before the fans kick in upon loading the game, but as soon as they do, the GPU die cools right back down to 55ºc. If that still bothers you, you can run software like iStat Menus to control the fan RPM, but given that, I have never seen a Macbook Pro GPU run so cool under load. Seriously. Well done Apple. I might actually have a Macbook Pro that doesn’t fry it’s GPU within 2 years of purchase. For those curious, the GPU idles at roughly 23ºc. On the CPU side, Dalaran can bring the FPS down to 50fps or so at the previously mentioned medium-high settings at 1680x1050, showing the CPU bottlenecking WoW is prone to, despite not actually putting much load on the CPU: http://i.imgur.com/cBCQ3pl.jpg Suffice it to say, WoW is pretty playable on this Macbook Pro as long as you keep your expectations reasonable. My own expectations for running Legion on this thing were quite low, and while it didn’t really blow me away, it genuinely impressed me. As far as the other aspects of this Macbook Pro go, the build quality is top notch, as per usual with Apple. And while i’m still not sold on the “butterfly switch” keyboard, the 2nd generation switch in this laptop is a definite improvement over the older generation keyboard in the standard Macbook. The touchbar is nice for shortcuts and hotkeys that dynamically change based on the foreground app, and I have no complaints about it. It feels nice to touch and has thus far been responsive. But I’m still not sure it was worth giving up my ESC key for. Overall, I’m pretty happy with the new 2016 15” Macbook Pro. Though I won’t deny it does feel a tad on the pricy side.Stoneblade33 7h
7h Wind Burst from hunters causing FPS issues I don't know why but whenever I'm in a dungeon or raid with a hunter and they use wind burst, my FPS goes down drastically. To the point where I can barely play. And once wind burst ends, my FPS goes right back up to normal. What's the issue here? My graphics settings are even at the lowest possible settings.Fonzix34 7h
1d Mouse Modifier Issues Hey guys I recently have run into issues that pertain to using modifier keys (shift specifically) for my mouse buttons. My mouse has two side buttons that I used to be able to use the shift modifier with. However upon logging in recently I am no longer able to do this. I can keybind the keys themselves however its limited to one spell. when I try and keybind another spell with the shift modifier it just switches the keybind to that spell. Example: I bind lightning bolt with the top button (we'll call it button 4). Then i go to keybind healing wave with Shift-button 4 and rather than being modified it simply just becomes button 4 and lightning bolt loses its bind. Im assuming its a setting issue either on the mac or in game but I cant for the life of me figure out. Signed, A frustrated gamer. BTW: Mouse is an ONN Wireless Mouse. !@#$ty, i know but I make due.Nids3 1d
1d Crashes. Are my specs enough to play? After 7.1, my gaming experience has been a disaster. It crashes during raids, dungeons, BGs and Arenas. Please help me out here or I'll have to unsub and move on. Here are the specs of my laptop. OS X Yosemite Version 10.10.5 (upgrading to the new OS will cause more issues on other essential softwares that I use) MacBook Pro (Retina, 15-inch, Mid 2014) Processor: 2.2 GHz Intel Core i7 Memory: 16 GB 1600 MHz DDR3 Graphics: Intel Iris Pro 1536 MB 15.4-inch (2880 x 1800) HELP ME OUT!!! SOMEBODY!Lapeste4 1d
1d Game Crashes on Graphically Intensive Fights Hello! I am playing on a MacBook Pro Late 2013 with a NVIDIA GeForce GT 750M as its graphics card. The game runs completely fine most of the time during playing, but when I enter a raid, I have to be worried. It doesn't happen often, but when it does, (especially tonight during Illgynoth Prog), it's devastating. I'll notice the game start to lose frames, my game itself isn't lagging, and it isn't a connection thing, but it'll start to lose frames in 2 second intervals. All of a sudden, the game will completely freeze up. I can still talk to my raid members in Mumble, but the game is totally frozen. I am forced to restart my computer, and basically take a wipe for the raid. Can anyone give me some insight on this topic? Thanks!Volknir1 1d
2d Install keeps pausing I have been trying to install WOW for the past week now and i am frustrated. My blizzard client will download content for about 10 mins then just pause. I constantly have to baby sit the download and resume it every time it stops. But i cant always be there because I am very busy throughout the day. Here is the error that pops up as well as my Mac Specs. I noticed a pattern, the first time is just a regular pause where it says "Paused. Progress will be saved if you exit." Then the second time it pauses i will get an actual error. "We're having a problem transferring data. Please check your internet connection just in case and try again." error code "BLZBNTAGT000008A4" then it will start the trend all over again. OS x El Capitan - Version 10.11.6 MacBook Pro (Retina, 15-inch, Late 2013) Processor: 2GHz Intel Core i7 Memory: 8 GB 1600 MHz DDR3 Graphics: Intel Iris Pro 1536 MB when clicking on the error code they give you some steps to try to help you fix it your self and none of those steps have worked for me.Youngleaf3 2d
2d New Mac for Legion.... help please So, I'm looking at this page: https://us.battle.net/support/en/article/world-of-warcraft-legion and this page: https://us.battle.net/support/en/article/100493 ....and I'm trying to figure out what would be a better option, for the least expense, a Mac Mini or an iMac? I know Blizzard usually low-balls their sys reqs, so anyone out there with some first-hand info/experience? The weird part is I can only seem to get an i7Core upgrade on the Mac Mini, not the iMac... but would an i7Core processor really be that much better over an i5? Do I need 16gb ram or will 8 force me into minimum graphic settings? And what about those Intel video cards? I can't really afford a new system, but I've got a 2009 iMac, and I know as soon as the patch drops my computer is going to sprout legs and run away, or just retire itself. Then there's the Fall New Apple Shiny Toy Factor™ to consider.... do I wait? Are there any MacRumor links teasing their new stuff I can look at? I'm going to try the PTR to see just how unplayable it will be, but I doubt I'll be pleasantly surprised. I've gotten a good run out of my 2009 box, and 7 years is a long computer life.... so I know it's time. I'd just like to do it as economically as possible without playing on POOR settings. Any help is welcome. Thanks. EDIT: Any info on how Legion will run on OS Sierra? EDIT II: Any info on the new Intel Skylake processors and how they will handle Legion?Lyánna14 2d
2d Multiple crashs a day So im playing on a 13 inch 2010 macbook pro with the original graphics card and i crash 3-4 times a day especially in mythic pluses and raids. Im only running 3 add ons, skada, vuduh and bartender, ive cleared my cache and wtf folder and i still crash consistently. Please help love the game and want to continue playing. Thanks.Precam5 2d
3d Bad textual graphics on mac Hey there, im out of town for a bit and trying to play WoW on my mac. The graphics seem to be fine and everything runs well except when it comes to play/npc text at a distance. I was wondering if anyone has run into this before and has a solution? SS below: http://imgur.com/a/t1TwOFaydedar2 3d
3d [Not Resolved] FPS drop from Ground Abilities Ever since the patch dropped, I've been having issues with a particular ground effect spawning and causing my FPS to drop to 0 for a good 5-10 seconds. This only seems to happen the first time the ability is cast, as subsequent times, my computer doesn't lock up unless it's been several minutes since it has spawned. The ground ability I'm talking about comes from Ymiron, the Fallen King's Bane (the shadow circles on the ground), Cordana Felsong's Deepening Shadows (the growing patches of purple/green), God King Skovald's Ragnarok (when it generates fel flame patches on the ground), and Maiden's Sacred Ground (The holy patches that spawn under a player).Etamalgren14 3d
3d Razer Naga mouse numkeys not working properly I cannot use my razer naga numeric mouse keys for abilities. I start to type a message and the keys would type the character for which they are mapped to, however, when i use the num keys for abilities, nothing happens. I am running the latest OSX version and I have made sure my driver from Razer is up to date. Any suggestions?Bralley18 3d
3d macOS Sierra Launcher asks for password I just upgraded to macOS Sierra and every time I run the World of Warcraft Launcher I get a dialog that says : "World of Warcraft Launcher wants to make changes. Type your password to allow this.". How do I get it to stop doing this it is really annoying?Ranorthand15 3d
3d Transferring from mac to another mac Context: I got my girlfriend hooked on WoW but she only plays using my Macbook. Now I can't really be productive while she's playing but she does have her own Macbook. I know I can always download the game but we have a fairly low data cap and we don't have the physical discs. Is there a way to just simply copy the installation from my Mac to hers? Edit: Step by step instructions would be amazing. I'm not too good with the technicals. :( Thanks!Thaelyne1 3d
3d Overheating since last updates Hi, when my wow is running the GPU Diode usually is around 77º ~ 80º C, but since 7.1 (besides the long waiting in loading screen and disconects) the average temperature increased, and few days ago I noticed the gpu diode is most of the time above 90º C (even with only the wow open and nothing else ). Sometimes the game is also freezing after some minutes when several screen tearing starts to appear (even with Vertical sync on), and I'm forced to close the game manually, because nothing else responds. (and few times ended like this postimg.org/image/bkkt5jrnr/ ). I tried many things like, instaling the nvidia web driver posted here, deleting cache, wtf, interface, uncheking those spotlight search configs, changing from metal to openGL, using recomended wow video configurations (wich seems it was decreased too), and nothing seems to work. (btw im using macbook pro, el capitan, 2.6 GHz Intel Core i7).Korzen0 3d
4d Windowing wow makes it non-playable And by that I mean it goes to a place on my comptuter so that I can't reach it. I'm on a mac if that makes any difference, I didn't post there though because it always takes a really long time to get an answer. If I click on wow and do a right-click "show all windows" it gives me the window, but when I click on it it once again hides the game. I can then only quit out of it and start it over again. Anyone know how to get it to stop doing that?Marott1 4d
4d Minimizing game messing up resolution? Hey all As of today, whenever I minimize WoW (CMD + Tab) and go back into the game, something happens with the resolution where the only thing on the screen is the bottom left of my initial resolution, as shown in the screenshot below. To fix this, I've had to restart the game, but every time I go out of the game to check something, and go back in, I get the same thing. Is there a way to fix this? Thanks! https://i.gyazo.com/808861a0f1fbca20d5a02f1d46843d22.pngKevin3 4d
4d No iTunes Remote in Legion? Legion beta doesn't have keybindings for iTunes Remote. Is it deprecated? I hope not - I use it almost every time I play.Dejahthoris27 4d
4d 5k iMac goes to sleep while playing In the middle of playing, the WoW window will disappear (but still be running), and then the computer will go to sleep. Both of my monitors turn off, and eventually my usb peripherals as well.Treasyuno10 4d
4d No Add on Button (iMac) Hi there, New player. I have never had an add on button when logging in on the character screen. I currently have gatherer in my add ons folder and was awaiting the button upon logging in, but that was not the case. Everything is installed correctly just no button in the WoW game itself. Thank you for your help in advance. Running Ver. 7.1.0 (23171) (Release x64) /Applications/World of Warcraft/Interface/AddOns/GathererNarung2 4d
5d Trying to make people quit? Ok, frame rate back to normal. Zone times still too long. I retract angsty "teenage" comments.Chagas0 5d
5d 4-5 crashes per night only running 3 addons currently that i have used for years with their latest updates. have done the full reset of deleting the wtf folder, cache, etc. this only started when 7.1 dropped. really getting bummed out. ruining runs and getting me removed from groups.Adroi5 5d
5d Game crashes during BGs, Dungeons and Raids The game was working perfectly fine until 7.1. Now almost every time I go into a raid, bg or dungeon, out of nowhere, there's a short freeze, followed by a crash. I play on a 15' 2014 MacBook Pro laptop with Retina. Like I said... It was working perfectly fine with no issues prior to 7.1. This is very frustrating since I wait about 10-20 minutes to find a group. When I finally do, BAM, right in the middle of a fight, it crashes. The "oops, GTFO" screen pops up, click reopen, relog in and it's fine. Until I join the next group.. Then, like clockwork, crashes again. WTF is GOING ON!!!Donbrugal1 5d
5d Updated to sierra wow freezes updated to sierra and wow freezes does anyone know how i can fix this issueCamheals58 5d
5d Play with friend I buy WoW on america but I have a friend who have buy the game on europe. How can I do to see him in the game? Is it possible?Enetarii1 5d
5d Play from External SSD via USB3. Since Legion I get choppy gameplay when I turn or change camera in any way. I think I have slow drive (Apple/Seagate 3TB 7200rpm). I half-succeeded in running wow from external SSD (Samsung EVO 850, 256GB) I am having issue with Battlenet app, It fails to update (waiting for other installation..) I keep both local Applicatins/World of Warcraft and External /S/World of Warcraft In addition , after I reinstall battle net app and give game locations it fails to change game location if I tried so. Can someone give a comprehensive guide on which files to move.Zlo5 5d
5d This game is crashing way too much. I try to make it windowed at 1920 x 1080 (wide) or any of the other (wide) ones, crash. I try to change % of rendering characters, crash. I try to window while on an fp, crash. It did not used to do this before the pre-patch for Legion. What the heck is going on and how do I keep it from crashing so much?Marott1 5d
5d New Macbook Pro with Touch Bar So...anyone using the new touch bar and if so what is it like with the touch bar in place of functions keys? I am on the verge of ordering but would love to hear from an actual user.Blueridge9 5d
6d Rendering characters still crashes the game I'm just trying to render characters at 100% but if I even go up 1% from what the game sets it as, it crashes.Marott0 6d
6d WOW crashing while moving mouse over items WOW is crashing when i move my mouse over items in my bag and quest rewards. have done all the standard stuff, repair, system updates, disabled add ons, etc MACShaggyone112 6d
6d Sierra upgrade and WoW Legendary Cata mouse After upgrading from El Capitan to Sierra, the extra buttons on my mouse no longer register if the mouse is moving. I thought it was the mouse going bad at first, so I tried another (I've got three, don't ask) and the same issue. If the mouse is held perfectly still, then the bindings register just fine. For example, I've got walk and jump bound to extra buttons on the mouse. If I steer even the tiniest bit, they won't register. If the mouse is held perfectly still, then they will. This makes the features of binding keys to those buttons somewhat pointless! Since the option to detect this mouse was removed (well, hidden anyway) from the default control settings, am I just S.O.L. here? I really like the ergonomics of this thing (hence why I bought backups!) so I'd like it to function... hopefully it's something that just needs to be adjusted relating to the way Sierra deals with mouse events!Narlic1 6d