Mac Technical Support

Oct 1, 2012 Welcome to Mac Technical Support This forum exists to provide World of Warcraft customers with a place to discuss Mac technical issues with each other and Blizzard Tech Support staff members. While Blizzard Tech Support staff regularly monitors and replies to this forum, it is not meant as a place to resolve complex issues, due to the nature of forums. If you cannot resolve your issue through the forum, we highly recommend contacting us through other means. We have many self-help solutions that can address certain issues without needing to speak with us directly via phone. For these issues, the website will help you locate these solutions and other helpful resources to address your questions. Please see our Customer Support Contact page for details. If you need to submit a ticket, that option will be presented. These changes to the Blizzard website help us serve you in the easiest, most effective way possible. Players are encouraged to ask questions, share advice, provide feedback and participate in on-going discussions on the Mac Technical Support forum. Accordingly, it is of utmost importance that all players treat each other with respect and courtesy. For more information, please review the Forum Code of Conduct and the Forum Guidelines below. As a reminder, the Mac Technical Support forum is not an alternative to the a support site ticket, telephone, or in-game petition queues. To request assistance, please contact our customer service staff directly.Machkhan2 Oct 1, 2012
Jun 15 Common Connection and Latency Issues Greetings all, We've been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you're having them. Table of Contents 1. Connection Troubleshooting Resources 2. FAQs 3. What to do if you need more helpDrakuloth5 Jun 15
Sep 18 WoW Performance Guide For Macs - Patch 7.3 The World of Warcraft Performance Guide For Macs - Legion - Updated 9/06/2017 Introduction Hello everyone and welcome to my WoW Performance Guide For Macs! It's not often that such drastic changes occur within the lifespan of a single expansion that this guide needs a rewrite, but here we are. So In the hopes of trying to update the needed information and trim the fat, I'm going to condense the guide. Hopefully making it easier to read. Patch 7.3 brought a lot of changes to WoW under the hood. OpenGL has officially been killed off on any Mac that can support Apple's Metal API in preparation for macOS High Sierra, which is out now. As a point of conjecture, I kind of doubt the next expansion will run on anything other than Metal. So if you're running an older Mac that doesn't support Metal, I'd start thinking about buying a new Mac in the next few months. You have been warned. On the plus side, things aren't so dire as they were a year ago, generally speaking. Apple has refreshed the iMac and Macbook Pro lines with much faster AMD Polaris-based GPUs while completely eliminating Intel integrated solutions from it's 15" MBP lineup, and has announced future plans for an AMD Vega-based iMac Pro, as well as a brand new modular Mac Pro to bolster it's waning Pro market. The Polaris-based Radeon Pro 400 and 500 GPUs in the current lineup and the upcoming Vega GPU in the iMac Pro are leaps and bounds more powerful than any Mac prior to 2016. Things are definitely looking up for pro users and Mac gamers alike. Now I want to be clear here, any Mac with a Retina Display still isn't likely to play WoW very well at the screen's native resolution, but these new Polaris and Vega-based Macs can play WoW pretty respectably at reasonable settings. As long as you keep expectations within the realm of sanity, gaming on a Mac is probably better these days than most people think. The Settings: A Precursor If you only read part of this guide, this is the part you should probably read. The term "Retina Display" is just Apple's marketing term for putting very high resolution monitors in their Macs. The problem is that Apple pairs those displays with relatively weak graphics cards or "GPUs", which is what renders all the pretty graphics on the screen. With Retina Displays now standard on virtually all Macs made within the last several years, I need to point out the most crucial thing of this entire guide. Not a single Mac on the market has a GPU powerful enough to play games at native resolutions. The 15" Macbook Pro has a 2880x1880 resolution display, and the 27" iMac has a 5120x2880 "5k" resolution display. Neither of these Macs have GPUs anywhere near powerful enough to play games at these resolutions. Even a GTX 1080 Ti, the world's fastest video card, struggles to play games at "5k", and the GPUs in these Macs aren't even close to that. The only GPU that could come close is the Vega GPU in the upcoming iMac Pro. But that Mac is rumored to have an 8k display. So even that iMac Pro will have to deal with the same problems as the rest of Apple's current lineup. Worse still, the baseline 21" iMac, the 13" MBP, and the standard Macbook all use Intel integrated graphics instead of dedicated GPUs. So playing games at reasonable resolutions like 1920x1080 "1080p" is difficult even at modest settings. Let alone at the much higher "Retina Display" resolutions. In layman's terms, if the graphics listing has "Intel" in the name, it sucks. It's an integrated graphics solution bolted onto the CPU, and is NOT a dedicated graphics card. Intel doesn't even make dedicated GPUs. So if it has Intel on it, just assume it's barely capable of minimum settings. WoW will run, but not well and it'll look like garbage. The only real way around the "Retina Problem" as I've dubbed it, is to do one of two things. Either lower the game's resolution, or lower the Render Scaling to something under 100%. Let's use my Late 2016 Macbook Pro as an example: ... As you can see, I've generally kept my settings on the modest side for my Macbook Pro. Though I've disabled some of the more demanding settings like Sunshafts and SSAO. Another thing you might have noticed is that despite my above warning that Macs can't run the game at the native resolution, I've kept my resolution as such at 2880x1880. This is because I've lowered my Render Scaling to 75%. It's explained in greater detail below, but render scaling essentially renders the game at X% of whatever your current resolution is, then scales it up or down to match. 75% of 2880x1800 is 2160x1350. So the game is actually being rendered at 2160x1350, and then scaling up to look like 2880x1800. That's why the Anti-Aliasing is set to "custom". The Render Scale uses it automatically as part of the scaling process when scaling anything above or below 100%. Depending on my tastes, I could probably lower the Render Scale to something like 50%, which would essentially be like rendering the game at 1440x900, and then raise some of the other settings like view distance or spell density. Ultimately it's up to you to fiddle with the settings and decide what you're most comfortable with. The Settings: Explained Graphics > Display Display Mode: This lets you choose between running the game within a window on the desktop, or to run the game at fullscreen. Setting it to true "Fullscreen" may increase performance. Resolution: Resolution has one of the highest impacts on game performance. This combined with Render Scale is where the vast majority of your game's performance will be affected. Lowering the resolution will drastically improve the performance of the game's frame rate and lessen the load on your GPU, but it will look noticeably more pixelated, blocky, and blurry. One of our resident MVP's on the Mac Forums, Tiapriestess, has provided Retina Mac users a way to scale the game down to resolutions the Mac's GPU can more easily handle without the UI HUD icons scaling with it: http://us.battle.net/wow/en/forum/topic/8873728013 The resolution setting lets you lower the game's resolution to a fraction of your screen's native resolution, which is usually the highest shown option. Note that recent version of WoW have limited the list of options to mirror the actual aspect ratio of your display. So if you have a 1980x1080 screen which has an aspect ratio of 16:9, all of the optional resolutions will be of the same 16:9 aspect ratio. You can use Tia's advice in the above link to bypass this restriction. Refresh Rate: Sets the game to match your display's refresh rate, the rate at which the computer's monitor can refresh the images on the display. In most cases, at least on Macs, this will be locked at 60Hz. Note that for most intents and purposes, 60Hz can directly be interpreted as 60fps, so unless you make a point to go out and buy an external monitor capable of 120Hz+, you're literally wasting power if the game's running at higher than 60fps. As the screen itself can't display anything higher than its max refresh rate. So if you're getting 80fps in your game on a 60Hz monitor, you're not seeing that extra 20fps. The screen is incapable of displaying it fast enough, regardless of how fast the rest of your computer is. Monitor: Let's you select which monitor WoW is defaulted to display on, in the event that you have multiple monitors set up. Anti-Aliasing: As the in-game tool-tip says, it is a graphics filter used to smooth out jagged edges. In general, the severity of visible jagged edges changes drastically depending on the game and the graphics engine used to display it. The different types of AA listed are shown in order from the least taxing/worst quality to the most taxing/best quality, from top to bottom. Describing each type of AA goes beyond the scope of this guide, but suffice it to say, MSAA is generally the best compromise between quality and performance. FXAA is a sort of lens filter that overlays the entire screen after the game has already been rendered, and acts as a post-render effect, blurring everything including the UI elements like action bars. MSAA is added during the rendering of each frame, and only smooths out the edges of textures. SSAA is an extremely taxing method of AA that renders the AA at a much higher resolution, then downscales it to match your game’s current resolution. It’s by far the best type of AA, but it kills most graphics cards. For more info on the types of AA, go here: http://pcgamingwiki.com/wiki/Glossary:Anti-aliasing_(AA) Moderate to High performance impact. Use MSAA for best balance. Vertical Sync: (Note: This setting is flat out broken in Legion.) Vertical Sync aims to reduce the amount of "screen tearing" that occurs when the game's frame rate drops out of sync with the monitor's refresh rate. The result is a more fluid image at all times. The trade off is that it does this by limiting the game's frame rate to a multiple fraction of the screen's refresh rate. So if you have a 60Hz monitor, and the game's running at 60fps, but then drops below 60fps for whatever reason, V-Sync will instantly drop the game's frame rate down to a multiple of 60fps, such as 30fps as opposed to 59fps, to avoid tearing. This can sometimes throw players off if they're not expecting the sudden drop and jitteriness in motion animation. Use whatever your eyes are most comfortable looking at. Graphics > Textures Texture Resolution: Changes the sharpness of the in-game textures like flooring, player armor, NPC skins, etc etc. Setting this higher doesn't require much more raw processing power from your GPU, but it does require more video memory, or VRAM. So if two video cards had 256MB of VRAM, and another had 4GB of VRAM, but the video cards were otherwise completely identical, the 4GB card would be able to load much higher resolution textures with zero performance loss because it can simply hold more in it’s memory. Think of VRAM as your video card’’s stamina. Trying to load textures on a card that doesn't have the VRAM for it will force the card to keep switching out textures in order to display them, and will generally cause the game to stutter as you move and pan the camera as it tries to load the textures it needs. Performance based directly on the amount of video memory your video card has. Texture Filtering: A filter used to enhance the sharpness of textures, as opposed to just the edges. Lowering this will increase performance, but very few modern GPUs have trouble with 16x TF anymore. Minimal performance impact. Projected Textures: This enables the projection of certain textures, like spell effects, onto the game's terrain and other object surfaces. Turning this off can drastically improve performance, especially on mobile GPUs where pipeline bandwidth (The GPU's ability to process multiple instructions to and from the CPU at once) is limited. Moderate to high performance impact. Graphics > Environment View Distance: Increases and decreases the point at which distant objects change from being flat decals to rendered, textured objects. This has a profound impact on game performance, especially in newer zones from more recent expansions, where the game's textures are much higher resolution than older zones. This uses both raw GPU power and VRAM. The higher the setting, the more the GPU has to render at once. High to extreme performance impact. Environmental Detail: Essentially View Distance for grass. Changes the distance at which grass and other minor ground objects, like pebbles, are rendered. AMD video cards are less affected by this setting than nVidia cards are. nVidia cards have a harder time with it. Minimal to Moderate performance impact, depending on video card. Ground Clutter: Changes the density of ground clutter, like grass and pebbles. The higher the setting, the denser the grass. Like Environmental Detail, nVidia cards have a harder time with it than AMD cards. Mild to Moderate performance impact. Graphics > Effects Note: Some of the following effects may be disabled completely on some lower end graphics hardware. Shadow Quality: Changes the amount of shadows rendered in the game, as well as how many layers of shadows are allowed to stack on one another. This can have a dramatic affect on performance. And in fact, Shadows has been bugged in WoW for years. High and Ultra shadows are a LOT more demanding than they should be. I personally recommend keeping Shadows to "good" on all but the highest end systems. High performance impact. Liquid Detail: Changes the water effects in the game. Low uses the old water maps from Classic WoW, while Fair and higher use the new liquid maps from Cataclysm onwards. Again, High and Ultra have a pretty large impact on game performance, especially on lower end cards. I'd keep this on "Good" unless you have a higher end Mac. Moderate to High performance impact. Sunshafts: Changes the sun's ability to shine down on objects. Again, this setting is currently bugged, and requires a lot more power to run than it really should. Keep this on "Good" or lower. Moderate to High performance impact. Particle Density: Changes the density of spells and effects. For example, on Low, a Mage's Blizzard spell might drop 20 icicles. But on Ultra, the same spell will drop 100. This setting has the most impact in raids where lots of players are casting many spells at once. If you're in a raid and suddenly need to lower your settings, this is a good one to start with. Moderate to High performance impact, depending on situation. SSAO: SSAO, or Screen-Space Ambient Occlusion is an algorithm that approximates ambient lighting. Most noticeable indoors. Higher settings add more ambient lights, and render existing ones more accurately. As with Sunshafts, SSAO is somewhat bugged, and requires more power than it should. Moderate to High performance impact. Depth Effects Controls the depth of certain particle effects Moderate performance impact. Lighting Quality Changes how accurate lighting effects are rendered, and the quality of the effect. Moderate performance impact. Outline Mode Adds colored outlines around NPCs and players alike based on faction reputation. Moderate performance impact. Advanced The advanced tab in the system setting menu has one setting that absolutely needs to be addressed. Render Scale Also known as DSR or super sampling, render scaling is basically the “internal resolution” of the game. Setting this to 200% will literally render the game at 200% of the game’s current resolution, and then downscale it to match. Gamers with extremely high end gaming rigs like to crank this up as a form of AA to help smooth out textures and generally make the game look better, but this has by far the single biggest impact on the performance of the game. If you’re on a 4k iMac and set this to 200%, you’re essentially running the game at 8k resolution. So unless you’ve somehow modified your mac to have industrial grade GPUs, leave this at 100%. You can even decrease below 100% it if you want a little more performance out of the game at the cost of graphical fidelity. Extreme performance impact. Epilogue Well there we have it folks. The complete updated guide for World of Warcraft: Legion. I hope you all had as much fun reading it as I did writing it. See you in the invasion! 3-B. Past Changes - 09/06/17: Rewrite for major changes in patch 7.3 - 07/20/16: Major rewrite for Legion. - 10/23/14: Total revamp for WoD in light of new Retina Macs. - 10/17/13: Changed the format of the guide completely. - 03/21/12: Added Late 2011 Mac Models, updated to represent 64-bit performance. - 04/22/11: Added Late 2010 Macbook Air, notes on integrated graphics. - 12/14/10: Updated for Cataclysm, lowering some settings to accommodate slow performance. - 10/14/10: Revamped settings for new graphics interface. Removed older Mac Models. - 04/28/10: Added newest Mac models, revamped settings to uniform 60fps across all models. - 02/12/10: Revised, condensed, and corrected small typos. - 12/01/09: Added Snow Leopard and newest Mac models. Removed PowerPC Macs. - 04/21/09: Updated settings to match the new scheme in patch 3.1. - 03/13/09: Added early 2009 Mac models. - 11/20/08: Updated new information after Wrath of The Lich King launched. - 10/08/08: Complete & utter overhaul in preparation for WoTLK. - 03/30/08: Updated findings for patch 2.4. - 02/13/08: Added details concerning the OS X 10.5.2 Leopard Graphics Update. - 02/07/08: Included PowerPC G4, G5, and newest Core 2 models.Stoneblade349 Sep 18
3d New Nvidia Driver Third party post on driver improvements http://barefeats.com/gtx980ti.html Nvidia Blog post about driver: http://blogs.nvidia.com/blog/2015/08/31/mac-driver/ It saw massive boosts on many newer nvidia hardware, mostly stuff you'd only find in mac pros and hackintosh. However, nvidia has also enabled (for first time) this version of driver to install on imacs and macbook pros without needing to modify installer. Also, these drivers safely do NOT touch built in and out of date driver in OS X, they install along side it, with a control panel that lets you switch between the current 346 driver, and the over year old 310 drivers. You definitely want to be using the 346 driver :) The driver is for ANY nvidia GPU even if it's not listed on the driver download page. Performance gains will be seen across almost all nvidia hardware over OS X stock driver. Especially 600-700-900 series. if you use AMD based graphics don't bother with update. However, if you do have a nvidia gpu mac, you should definitely install this 10.9.5 Driver Direct Download (Updated 09-12-16) http://us.download.nvidia.com/Mac/Quadro_Certified/334.01.03f11/WebDriver-334.01.03f11.pkg 10.10.5 Driver Direct Download (Updated 07-20-17) https://images.nvidia.com/mac/pkg/346/WebDriver-346.02.03f14.pkg 10.11.6 Driver Direct Download (Updated 07-20-17): https://images.nvidia.com/mac/pkg/346/WebDriver-346.03.15f09.pkg 10.12.4 (Updated 04-20-17) https://images.nvidia.com/mac/pkg/378/WebDriver-378.05.05.05f02.pkg (Pascal support but poorer metal performance. Micro stuttering/locking, some as long as 0.5 seconds. Undesirable play experience. Use older driver if you don't NEED pascal support) https://images.nvidia.com/mac/pkg/367/WebDriver-367.15.10.45f01.pkg (Previous driver with no pascal support but works best with Metal/WoW 10.12.6 (Updated 07-20-17) https://images.nvidia.com/mac/pkg/378/WebDriver-378.05.05.25f01.pkg 10.13.0 (Updated 10-16-17) https://images.nvidia.com/mac/pkg/378/WebDriver-378.10.10.10.15.120.pkgOmegal433 3d
1h UI and other settings not saved on logout Just purchased a new 5K iMac running the latest OS. I've noticed that when I logout, some settings are saved (Perl settings, etc) but other mods like Bartender and the leveling guide always default. Is this something with folder permissions? I also can't seem to install mods and keep them updated via Twitch. It seems as though I'm now having to keep everything up to date manually by unzipping and copying / pasting folders.Teratogenic0 1h
5h LONG Load screens back again in 7.3 and Well the same pathetic waste of time painful load screens we had back at the start of Broken shore are back now and Dalaran takes forever to load, not to mention once it does if you mount you disappear from the screen for 5-10 seconds and still have to wait for people, npc's etc to show up even after waiting on a 2-3 min load screen!.....Remember that line of code they got us to add to correct the shotty patch well it's broken again. Also the Blizzard in game store works about 50% of the time the rest of the time it hangs and just sits there and does nothing.....I tried to buy a token and it just loaded the new lame overlay for the blizz shop as opposed to the easy, quick old one and it just sits there....waiting, waiting....nothing...reload same thing.Triumfall12 5h
8h WoW always performing setup from launcher Every time I start WoW from the launcher, a window stating "World of Warcraft is performing initial set up of required data files. This may take a few minutes. You may also cancel this process and allow the launcher to complete installation". This literally only appears for a split second. I had to use my camera to read the pop up window. That said, I think this is why people are losing some settings when they start up WoW... in particular the gamma issue people are reporting.Naoto0 8h
13h Tech Support asked for files, but your website won't load them. OK, this was supposed to go to the Mac Support, but it's I believe a broader problem. WEEKS of this. I opened an In-Game ticket, and the Tech Specialist asked for files. After THREE DAYS of trying to post this response, I finally guessed where the problem is: [i]Hi, <Tech Specialist Game Master. > Sorry for such a long delay. Took me about 24-36 hours to get to where I could read your reply, and another 12 hours before this response page would load. I tried the In-game browser, too, but it never loaded. I've been trying for 3 DAYS to get my reply to send. Tried Safari, and Firefox. Both just hang after I submit. Trying from a coffee shop, with no success. After Thursday's Maintenance, things ran generally better. Fewer DCs, and latencies often reported normal. However, these may be just averages; there were lag spikes, and rubber-banding at times. Then, about a day after, things went to hell again (screenshots). With 10K-ms latency, I could only get 3 barrels delivered. Optimally, I can do 15-16...even 17 once. Latencies may be cluster dependent. There'll be times when one server is fine, and another is in the toilet. I assume the two IP addresses given for the tracert web-page are for the CA and Chicago clusters, but Blizzard doesn't conveniently show us which servers are on which clusters, so I can't discern a pattern. Bfest has often been a favorite holiday, but this has been mostly a disaster. I was looking forward to combining it with the DMF, but that was a joke. With these kind of latencies, the Whack-a-mole is impossible, and the turtle-ring toss is insane. I believe it's your program/network causing the problem: I've seen NO notable trouble with any other games or any other websites. Only WOW and battlenet. (Think I sent the link to 2-year-old forum page, with these same combined symptoms, for Oceania users). With no changes on my end, the last 36 hours have been better, but the last 2 weeks have been an overwhelming disaster for WOW. With the game AND inability to contact Blizz, I'm at my limit. No reason to pay for this. Funny: I came to realize I haven't bought any other Blizz games in the last 13 years, nor most of these expansions.[/I] Funny. This forum is flooded with these problems, and then I see the notice on the login screen "...login issues...". This page won't even load three out of four times. I made the 4MB ASP file, but can't send it. It does accept the tracert file, which is relatively tiny.Justiciar8 13h
23h Off-Topic Hackintosh Thread I just noticed on Apple's development site that they've released the gold master build of Mavericks. The release of Mavericks is close. OpenGL 4 performance has been pretty good thus far in the testing process. It's even increased performance on older versions of the spec, so WoW might get a modest performance increase on the new OS. https://developer.apple.com/osx/whats-new/Stoneblade1042 23h
1d Environment rendering issues starting today I'm going to make a new topic for this one so that my post in another thread doesn't get buried. In addition to the ground effects disappearing in the latest update, I've also noticed today a new issue that I wasn't having last night and have not seen before. This issue is occurring on all of my Macs. They are all running 10.11.6 right now and differ only in amount RAM and the graphics cards that they have. They are 2011 Macs. What appears to be happening is that certain objects are not being affected by lighting/atmospheric effects. Trees, boulders, and buildings seem to be ignoring any environmental effects like mist while large parts of the rest of the environment are affected. So what is happening is that trees, buildings, and boulders are sticking out like sore thumbs all over the place. I haven't seen another thread on this in either here or the general tech support yet, so maybe it's just me. I've tried messing with all graphics controls and so far nothing seems to be making a difference. Again, this is across multiple Macs. Something's not working, but I'm unable to determine what it is or how to resolve it.Cöhladrei46 1d
2d Flickering after installing High Sierra iMac (27-inch, Late 2012) 3.4 GHz Intel Core i7 32 GB 1600 MHz DDR3 NVIDIA GeForce GTX 680MX 2 GB I just finished installing High Sierra and decided to take WoW (7.3) for a spin. The gfx for the most part looks fine, and I was even able to jack up the settings to 10 without a my fps dropping below 29 fps (and as someone who really doesn't care if I'm getting 100 fps, as long as there is no lag hit, I don't really care if the fps is hitting the minimum the eye can register). I'll likely kick the gfx back a bit but it's the first time I really saw the game at a 10 without dropping to 2 fps, so that was exciting. The one issue I'm seeing, and it's somewhat the same issue I saw in beta, is a faint flickering of certain screen elements. For instance, the border around the bag slots and other similar design elements. It's not the entire screen as far as I can tell, just those elements. This happens whether my setting is 6, 8 or 10. The flickering is unified - for instance, if it is going to flicker, everything will flicker at the same time and in the same way. If it's not going to flicker, it will never flicker. I'm not sure if that is a driver issue, a Metal issue or if it's on Blizzard's side. The behavior might be mitigated by lowering the gfx settings, I didn't play too much with that. It was most pronounced at the highest setting. I did not see an issue when questing, but it was very noticeable on the Vindicaar. The flickering happens as the camera moves. If the camera is stationary, the flickering does not happen. The flickering did not seem to affect elements that move along with the camera, only those things that stay relative to your POV while the camera is moving (for instance, open bags, chat box, frames etc.) It doesn't effect large areas, more like the slender details. The flickering is non-existent outside of WoW. I can't confirm other Blizzard games. Nothing else is flickering or having any issue. This issue was only seen during High Sierra beta and now, with the live install. I have to say it was much, much worse during beta. If it's a consequence of the card or Metal, that's fine. I just wanted to bring this to Blizzard's attention in case there is something on Blizzard's side that may be misbehaving.Atanae48 2d
2d 7.3 Gameplay Freezing Started playing in 7.3 this morning and I can take about 2 steps before the screen pauses and I get a spinning curser wheel. Game will resume after a few seconds (5-7), I take a couple more steps and the same thing happens. Rinse and repeat. Previously I understood we could change to OpenGL and that fixed the issue, however I see that OpenGL is no longer available. Not sure what's happening but would really like my gameplay to go back to normal. Any assistance is appreciated.Nambypamby153 2d
2d Number 1 on my Blizzard.app icon For the last few weeks, the icon for the Blizzard launcher has been stamped with the number "1" in a red circle. This kind of thing typically indicates that an application has some sort of notification for me. In this case, the Blizzard app has nothing. I've poked around everything in the app, looking for whatever this thing might be trying to notify me about, but there's ... nothing. It persists through quitting and relaunching the app, and even rebooting my Mac. Any ideas? Could it be related to the persistent bug that makes my launcher act like it's downloading an update every single time the window opens?Eilyssana0 2d
3d 2017 15 inch Macbook Pro and WoW Hi all, I'm considering a 2017 15" Macbook Pro (3.1ghz) and was wondering how the WoW performance is on this model. I've looked through some other threads but would like more specific info. For example, is native resolution an option with medium-ish settings or do you have to use scale render of 50%? On the topic of scale render 50%, some say it doesn't cause blurriness while others say it does. Which is correct? Lastly, is it even possible to get 60fps with vsync enabled with decent visual quality? Thanks for any input TmaliTmali0 3d
3d Upgrading a Mac Pro 4,1 to High Sierra For those with a flashed Mac Pro 4,1 (to a 5,1) I'm pleased to say that upgrading to High Sierra works right out of the box with just one minor issue. 1. There is a firmware update(!) that must be applied separately first. It works just fine, but I had to reboot to the my original boot partition and relaunch the High Sierra Installer again after the firmware update. That was it. Seems to be happy. I was updating an El Capitan partition, so the fact that it seems to be working flawlessly is a bit of a surprise. I did this on a purely stock 4,1 (a 2.26 GHz 8-core) with a Radeon 5770 installed -- not my main machine -- and as such did not deal with nVidia driver issues.Sagerremeseb2 3d
3d No Wide Gamut Support on High Sierra After upgrading to High Sierra, WoW no longer supports P3 on capable device (e.g., latest MacBook Pro). I am not sure if Imgur supports P3, but I took a screenshot of WoW before and after, left is before and colors are more vibrant, and right is WoW running on High Sierra and colors look more dull. This is pretty noticeable if you look at the fireball icon. https://imgur.com/a/HITL9 Note that this only exists in WoW. Other 1st party Apple apps (e.g., Safari) and the operating system are handling wide color correctly outside WoW. Also, this is not an issue with other Blizzard games like Diablo III.Fraynn11 3d
3d Change default Realm (before logging in) Hi, I'm just wondering if there is a way I can log in to my account, but change something somewhere so it doesn't try to log me into the Oceanic server, but say Mal'Ganis on the US realms. I've been unable to log in the last 4 days; have done a lot of back and forth trying to solve it with tickets to support. Now I'm just waiting for my isp to get back to me and see if they can do anything. But, I found that I can log in and play on the US servers no problem - I made a starter account. So I want to know if there's a way I can play on my main account, but US server. The problem is the last time I was able to log in and play was on an Oceanic realm, so it defaults to trying to log back into that. And hence I can't get to the character screen to change realm. I think there used to be a way you could change it in config by changing the set realmname, but I tried and it doesn't work. I'm guessing because it all goes through the battle.net launcher now. Is there any other way, or shall I remain waiting, in the corner of the room, rocking myself in the foetal position, whilst I wait for Tech intervention, to get my next WoW fix. XDNepheli0 3d
3d Lighting Quality Locked at Good/High Hey, I logged in to 7.3 and it isn't letting me change my lighting quality back to low where it belongs. Is there a fix to this? The low setting is greyed out when going to click. It is causing me to lag in arenas which isn't fun.Lulgetfkd39 3d
3d When will Blizzard stop supporting Macs? I want to by a new machine within the next year or so but as a dedicated WOW player I started having doubts if investing more money in macs is smart. I am pretty sure that with the next expansion Blizzard will stop supporting OpenGL and I would like to know if there are any plans to stop supporting macs in general.Aaria9 3d
3d How I fixed my High Sierra freezes / lockups As soon as I updated to High Sierra I started experiencing times where the screen would lock up. Sometimes I could still hear some sound for a moment. About 90% of the time I could not kill the process or cmd-Tab out of the game. I would have to either hard reboot or kill the process thru ssh. I noticed that I could be playing for hours during the day with no problems, but then around 6-7pm or so I would get lockups over and over...this got me thinking... I turned off Night Shift and have not had a single crash since. It's been about a week. If you're having these problems you may want to try it. System Prefs>Display>Night Shift I'm running the latest 5K iMac with the Radeon Pro 580 8gb.Ogmash2 3d
3d Hard Crashes - macOS Metal 2 API + 7.3 So since the release of macOS 10.13 (High Sierra with Metal 2 APIs) my 5K Retina iMac has been hard crashing repeatedly while playing WoW. It will completely freeze, occasionally it tries to recover but fails, and the only way to fix it is to hold the power button down until the machine turns off and then reboot. Based on research on these forums and the European forums, you guys have known about this issue as early as July/August in the beta test. People running Metal 2 during the beta reported severe crashing situations, yet, nothing was done to incorporate Metal 2 compatibility. So I ask you when is this going to be fixed? It's to the point I'm afraid to even launch WoW anymore - because this kind of hard crash isn't good for the computer or the file system. Why am I paying $15/mo and you guys aren't escalating this to a serious problem that needs immediate attention? I have read several posts from others having the same problem. What do you need me to send you to help get this resolved? Let me know. Here's my system information... Model Name: iMac Model Identifier: iMac15,1 Processor Name: Intel Core i7 Processor Speed: 4 GHz Number of Processors: 1 Total Number of Cores: 4 L2 Cache (per Core): 256 KB L3 Cache: 8 MB Memory: 16 GB AMD Radeon R9 M295X: Chipset Model: AMD Radeon R9 M295X Type: GPU Bus: PCIe PCIe Lane Width: x16 VRAM (Total): 4 GB Vendor: AMD (0x1002) Display Type: Built-In Retina LCD Resolution: 5120 x 2880 RetinaNivalis8 3d
4d Poor Performance Mac Users! We bought our computers for many many many good reasons in the world outside of game playing. We happen to also love this game. Im 46 years old, I bought my teenager a serious gaming pc... but that isn't who I am... I am a Mac guy that likes to game in the evenings with my guild. I have ..GASP.. INTEL SHARED GRAPHICS on my 2 year old iMac... why the !@#!@$!$ can't I play this game. To be honest I play because of the game play and overall lore of the game. These graphics are cheesy and cartoon like... Wow is neat but it is far from D3 in graphics, which my computer plays fine. My Wow experience pre 7.3 was decent, not great but decent. I am so sick of all these PC guys jumping on the Mac forum, saying how bad the hardware is and thats why this game can't perform for us. I played on my son's pc and it worked fine but it's still the same cartoony whatever, it didn't change into some super high complex awesome graphics experience... What did change was Bliz willingness to cater to a smaller crowd of Mac users, I fear. Why should we be shunned for a game, that lets face it is way more about the gameplay than the graphics to begin with.... I sorta feel like a guy that says hey Minecraft is my game and then is told my new iMac isn't good enough... I have terrible load screen issues, I have environmental problems... IE it takes my character 2 min to show on the screen etc... Things load really slow.. I feel this is all Bliz and Apple having issues over Metal. But the thing is it kills the game for me. I just wan't to go down bosses. My same computer, same graphics card, same RAM, same whatever your lame $%^ gonna blame it on did just that before all these patches... So please don't hate for an honest post. It isn't just my Mac, I have many mac friends and they all report the same things with very different hardware. If I can't play your game with a 2 year old machine, then I would hope it would be because of a stunning example of video greatness and this isn't, it's a stunning example of -*!@ty Mac support. That is how I see it.... Either figure out how to make this game work on a Mac or just go PC only.Halfabrew6 4d
5d Extremely Low FPS (7.3) I'm running on an older machine, but I've never had an issue with FPS outside of raids until the latest patch. I've got a 2012 13" Macbook pro, 8 gigs of ram, the graphics card is crappy (Intel HD Graphics 4000 1536 MB), but before 7.3 I got around 30 FPS. That was fine, I ran on low but movement was smooth and I only ran into issues during the first burst of effects on raid bosses. Ever since the patch I'm lucky to hit 15. I average around 10, but it drops to 4 on Argus. I've: -Updated to High Sierra -Cleared my DNS cache -Reset my router -Uninstalled extra games to free up storage space just in case that somehow affected it -Lowered the rendering scale to the point I can barely see anything -Turned everything off. Every graphic setting is as low as it can go -Uninstalled mods -Deleted the WTF and Cache folders -Scanned for broken WoW files (found none) Nothing is helping my framerate, and the game is unplayable. It takes ages for me to move or cast, I can't see basic hazards, it's jumpy and choppy and I can't -do- anything. Is there something else I could try? Something to fix this? Something beyond saving up for the next year to get a new laptop?Araea23 5d
6d Found Fix for Mac !! Update your Mac to macOS Sierra 10.12.6. I seen a post from another player that was having all the mac graphic issues everyone is having. What they did was upgrade to Sierra 10.12.6 and bam everything was perfect. I went ahead and tried it now i have to graphic issues and now my game is running better then ever!!Solaz39 6d
Oct 12 7.3/10.13 gamma setting messed up After updating to 10.13, the gamma setting appears to have been messed up. Whenever I open or make WoW fullscreen, the colors appear washed out. A workaround is to open up the System settings, and under Advanced, toggle the Gamma setting on and off. This must be done each time I open or alt-tab back to WoW. Also of note, I can't change the gamma setting unless the checkbox is *off*. This seems a little wrong.Azreluna1 Oct 12
Oct 12 MacOS High Sierra Please start the developer Beta and test early. Would be nice for a smooth transition in the fall when High Sierra will go live. Apple releases and Blizzard expansion/patches are too close together and issues are not being resolved in a timely manner.Rexigar12 Oct 12
Oct 12 Fullscreen non-windowed doesn't work There is no longer any difference in behavior between Fullscreen and Fullscreen-Windowed. Previously Fullscreen would black out 2nd & 3rd monitor, put WoW full screen on the primary monitor, and lock the mouse cursor to that monitor. Now Fullscreen just works the same as Fullscreen-Windows, with all other monitors still showing the desktop/other apps and with the mouse able to move outside the bounds of the WoW display. Obviously that's no good since now the mouse is able to leave WoW and I can accidentally click on to the desktop, losing control of my character... OS X 10.12.6 WoW 7.3.0.24970Loneliness6 Oct 12
Oct 12 Pc mac Can i still play my acct dled for in my mac via redownload or do i neec to repurchase everything.Xaoai2 Oct 12
Oct 12 Gamma settings forgotten upon launch Anybody else have their WoW client forget the gamma settings? WoW is way too dark as it's using my desktop gamma. I have to go to advance settings and use my own gamma settings so things aren't too dark to see. I have to do this every time I launch wow. (WoW client always uses desktop gamma by default even if the checkbox option is off). System info: Macbook Pro 13" with Radeon 580 (thunderbolt 3 egpu) High Sierra OSNaoto0 Oct 12
Oct 11 World of Warcraft updating all the time For the last several days, every time I exit from WoW, I get a notice that WoW is installing an update. I can't believe there have been that many updates and it would be unusual for there to be an update on Sunday, I would think. Any way, when I exit and see the message, the bar on the lower part of the Blizzard App says "Initializing" for a few seconds, then I see a message saying "World of Warcraft" is now playable and then nothing. I have no problem playing WoW or any of the other games. And I don't get the same thing with other games like Hearthstone - only WoW. I tried deleting the /Users/Shared/Battle.net and /Users/Shared/Blizzard directories as suggested in another thread but that didn't help. I didn't see the files that were mentioned in that thread that are supposed to get deleted. I've restarted the Blizzard app several times and I've rebooted my computer several times so neither of those things are the likely culprit. I suspect there's some file or contents of some file in the WoW directory that shouldn't be there or is munged but I don't know which one. Any help appreciated.Darieux36 Oct 11
Oct 11 Starfall isn't showing up? I'm not sure if its apart of this whole rendering issue we've got going on but I can no longer see my starfall circle and I kinda of need that circle lol. Helpppppp mePookiebear1 Oct 11
Oct 11 Still having environment rendering issues! There was a post about this almost a month ago, and to my understanding it sill hasn't been fixed. Here's the link to the other post: https://us.battle.net/forums/en/wow/topic/20758966326 To sum up the issue objects such as: buildings, walls, and trees are not being affect by view distance or weather effects. This leads to a objects appear to be floating miles away when nothing else has rendered. Its incredibly frustrating that this has not been fixed for over a month. Please do something about it.Badtothebows0 Oct 11
3d Hard Crashes - macOS Metal 2 API + 7.3 So since the release of macOS 10.13 (High Sierra with Metal 2 APIs) my 5K Retina iMac has been hard crashing repeatedly while playing WoW. It will completely freeze, occasionally it tries to recover but fails, and the only way to fix it is to hold the power button down until the machine turns off and then reboot. Based on research on these forums and the European forums, you guys have known about this issue as early as July/August in the beta test. People running Metal 2 during the beta reported severe crashing situations, yet, nothing was done to incorporate Metal 2 compatibility. So I ask you when is this going to be fixed? It's to the point I'm afraid to even launch WoW anymore - because this kind of hard crash isn't good for the computer or the file system. Why am I paying $15/mo and you guys aren't escalating this to a serious problem that needs immediate attention? I have read several posts from others having the same problem. What do you need me to send you to help get this resolved? Let me know. Here's my system information... Model Name: iMac Model Identifier: iMac15,1 Processor Name: Intel Core i7 Processor Speed: 4 GHz Number of Processors: 1 Total Number of Cores: 4 L2 Cache (per Core): 256 KB L3 Cache: 8 MB Memory: 16 GB AMD Radeon R9 M295X: Chipset Model: AMD Radeon R9 M295X Type: GPU Bus: PCIe PCIe Lane Width: x16 VRAM (Total): 4 GB Vendor: AMD (0x1002) Display Type: Built-In Retina LCD Resolution: 5120 x 2880 RetinaNivalis8 3d
Oct 10 Broken Graphics Effects at ToS Since my post explaining, what I call "Kaleidoscope effect", was deleted, and seems its not an issue reported... ill go here. Playing ToS raid, when I step on a Spell Pool, the graphics effect goes broken, creating a "Kaleidoscope effect" issue. This issue happens when you step on any spell pool by Goroth, Demonic Inquisition, Harjatan, Mistress and Desolate Host (so far, I haven't found out on other ToS fights). Here are the samples: http://imgur.com/a/xT7u0Darkgambit115 Oct 10
Oct 10 Scenery distance In the last few weeks my distance view looks very odd. Land forms fade into the distance just like always but trees, buildings and such are in full, stark contrast to the faded out land forms. Such that in many cases, these objects appear to be floating on nothing - can't see the land they're attached to. It's very jarring visually and I can't figure out how to fix it. I deleted the config.wtf file - no change. Changed every System graphics and interface graphics setting I could find - no change I even deleted the entire client folder and re-downloaded the game - no change Any ideas anyone? I'm on a 2015 MacBook Pro running 10.11.6 El CapitanKillicious1 Oct 10
Oct 9 hardware suggestions Hello, I'm looking for some suggestions on hardware. I recently sold my Razer Blade 14". A really nice computer but honestly I grew tired of the overly sensitive touch pad, Windows 10, and the constant and very loud fan noise. The only way I could game was with headphones. I've decided to go back to the Mac world. I don't game heavily on PC. I play WoW and that's about it. Even then I'm a casual. I'm considering either an iMac or a MacBook Pro 15". I would go with current version with discrete GPU's. Do these handle WoW well? I'm probably leaning more toward the MacBook due to it's portability but it seems you get a bit more bang for your buck with the iMac. The 27" display on the iMac is also gorgeous. Then there is the matter of resale value. MacBooks seem to retain their resale value a bit more. Also, if I'm being honest with myself, portability isn't that much of a big deal to me. I'm curious if one performs better than other or if the difference are negligible and it just comes down to a matter of personal preference. Thanks for your time.Diacos0 Oct 9
Oct 9 7.3 Crashes & High Sierra Greetings, Been a user of the MAC/Apple OS since 2012. Love the ease of multi tasking opening Word, Excel, Powerpoint & Safari and with Chats windows like Facetime & Skype all at the same time. But when I use WoW all other programs are off. WoW really makes my MBP have to focus & concentrate. Since Patch 7.3 came out, I have experienced 14 crashes when playing WoW. The developers improved on the graphics however, I am experiencing high pixelation or just the screen brightening up especially, on my pally when he uses his consecration (spell area) or when battling in the start up place in Argus, Krokuun. Teleporters in Argus pixelate too. I guess the level of terrain coupled with improved graphics, spell effects & even fire on simple torches (which I have just noticed on old content, eg. in Stormwind) is really taking a toll on my MacBook Pro. 25 Man Raids is very taxing for my MBP, I get that. Sometimes the game stalls then fast forwards to the current time and sometimes it just freezes. Is there any fix to this? My settings are already on lowest (1). So I cannot go any lower. Blizzard advertises the minimum requirements on the box of the game before you buy it & even though I have met the minimum requirements, WoW stalls or since 7.3 crashes. I get that there are recommended requirements to the game but there is a difference between the game running smoothly & crashing. The new OS High Sierra will be out on September 25 & according to Apple Support my MBP will be eligible for the upgrade & most if not all of my programs will transition smoothly. That is to say, I am again afraid WoW will crash upon update. Should I upgrade? Do I wait for a week incase there are some minor flaws in the OS? Model Name: MacBook Pro Model Identifier: MacBookPro8,1 Processor Name: Intel Core i5 Processor Speed: 2.4 GHz Number of Processors: 1 Total Number of Cores: 2 L2 Cache (per Core): 256 KB L3 Cache: 3 MB Memory: 4 GB Boot ROM Version: MBP81.0047.B32 Intel HD Graphics 3000: Chipset Model: Intel HD Graphics 3000 Type: GPU Bus: Built-In VRAM (Dynamic, Max): 384 MB Your input will be greatly appreciated. Happy Hunting! See you in WoW!Aldaris15 Oct 9
Oct 7 Ground Effects Invisible in ToS 7.3 I cannot see ground effects in ToS post patch. Cannot see Feel fire on Goroth Aqua pools on Harjatan Crashing wave on Mistress Green pools left by eels on Mistress Green residue trail on DH Purple circles on DH Tormenting cries on DH I stopped playing after those fights. I have tried upping/lowering enabling/disabling all the graphics settings. I have disabled all my adding with no change. I am on mac. Is this happening to anyone on PC?Nut43 Oct 7
Oct 7 macOS 10.13 not supported? I just upgraded my early 2017 Macbook Pro to HIgh Sierra, macOS 10.13 and Wow will no longer launch. The Launcher comes up ok, but then after it signs in all i get is connecting for a long time then it disconnects me. Is there an update planned?Tommygunz5 Oct 7
Oct 6 CONSTANT GAME CRASHES! WTF!!! CANT EVEN PLAY Blizzard wtf is going on! CONSTANT game crashes, I can't even PVP!Bernarnabus1 Oct 6
Oct 5 screen flashing etc this happens when i'm in fullscreen mode (or any mode) and switching between desktop and the game with command+tab etc. i was also occasionally get this with quests before but that seems to be fixedBééfadin3 Oct 5
Oct 5 Battle Net App Not Working Was working fine yesterday, would like to play today but nada is happening. Please advise.Shadowwyn2 Oct 5
Oct 10 Curious coins. Could we actually get this account bound? This is a hard grind and the expansion is near to its end.Corvûs6 Oct 10
Oct 5 Mouse Speed at 5120 x 2880 I'm running a new 27" iMac Radeon 580 8192M at 5120 x 2880 windowed. Generally, everything is good. Except mouse speed. The default is far too slow. Following the instructions in another thread, I edited config.wtf so that mouse speed is 2.8. However, this is ignored by the game and frequently overwritten back to the default SET mousespeed "1.5". Even logging out of one toon and into another resets the mouse speed. I work around it by typing /console mousespeed 2.8 every time I log in, but that's getting tedious. Does anyone else have this problem? Is it me or is it a bug? I recall there is a way to create a simple addon that will run a few commands at login, but can't find those instructions, can someone link them? Thanks,Xeravin3 Oct 5
Oct 4 APFS and multiple copies of WoW If you are using 10.13 and converted to APFS, and if you also have PTR client installed (or even multiple copies of non PTR for say EU vs US, etc), you can get over 45+ gigs of space back per copy of wow, leveraging APFS duplicate file advantage. IF two files are the same under APFS, those files share disk space instead of duplicating it. The thing about casc, no two installs are the same when installed separately. The indexes, the data archives will always be different. If you installed another copy of wow from scratch (such as PTR), not a single file in that folder is same as your other wow folder. However, if you based one copy of wow off another copy of wow so files are mostly the same (even if it's not the same version, such as PTR/beta vs live), then a LOT of the data files will be exactly the same and can share file references. You want as many data files same as possible to greatly reduce disk space usage. APFS will effectively let multiple copies of wow "share" the files that are same, while still magically keeping track of file changes for ones that aren't the same Translation. Save a ton of disk space by doing this: Make sure battle.net launcher is not open. Make sure no copies of wow are open either. Delete just data folder from your second copy of wow (even PTR/beta). Copy data folder from primary (and up to date) wow folder to secondary+ wow folder(s). Once copying is done. Reopen launcher. Then do scan and repair on any copy of wow for which you just copied data to, so launcher can determine if any thing is missing and add/modify the copied files as needed to make the 2nd+ copy of WoW run again. You are now done. Your PTR, or second copy of live wow now use almost no do disk space what so ever. I just did this and reclaimed over 45 gigs of space and still have a working PTR and live. They just now share almost all of the files to save significant space.Omegal3 Oct 4
Oct 4 Wow 7.2.5 Mac constant crashes Updated to latest version. Only using up-to-date addons Model Name: MacBook Pro Model Identifier: MacBookPro13,3 Processor Name: Intel Core i7 Processor Speed: 2.6 GHz Number of Processors: 1 Total Number of Cores: 4 L2 Cache (per Core): 256 KB L3 Cache: 6 MB Memory: 16 GB Boot ROM Version: MBP133.0226.B23 SMC Version (system): 2.38f7Terrasol31 Oct 4
Oct 4 Macbook Pro Lag Issues I've been playing on my Macbook Pro that I purchased in August/September of 2017. I haven't had any issues playing until this past Friday. When I log in and get to playing, I can play for a few minutes then the game freezes for a few seconds. I go on, then bam...freezes again. I have checked the came on my two desk tops (one wireless and the other connected via Ethernet cable) and neither have any issues. One of the desk tops is actually 6 years older than the laptop. I have checked my system updates, all up to date. I have uninstalled the game and Blizzard app, still have an issue. Have tried to be in the room with the router, still issues. I feel like I've tried everything, and nothing has worked. Any thoughts??? Just an idea of other set ups.... 1 Desk top is a Mac and uses the wifi 1 Desk top is a Windows PC and uses the Ethernet cord. Neither of these systems have issues.Missdeadly3 Oct 4
Oct 4 Everything glows/looks awful? I just re-subbed after a few months of hiatus I come back and everything just... looks weird? https://i.imgur.com/pWjqBJA.png https://i.imgur.com/kUnJADY.png https://i.imgur.com/ZkJadPJ.png https://i.imgur.com/C9dB5Qy.png https://i.imgur.com/KUHUzUk.png (The images use a mixture of low view distance and higher view distances) I've been in-game for like 10 minutes and it's just really hard to play when objects in the distance look like that. It makes me want to refund my month, if that's even possible :( Was there some kind of graphics update or something in the past few months? I've never seen this before OS X Yosemite 10.10.5 iMac Processor: 2.93 GHz Intel Core i7 Graphics: ATI Radeon HS 5750 2014 MB Thank you!Yseora2 Oct 4
Oct 3 Has High Sierra fixed the Freezes? I have yet to update to High Sierra, but I wanted to ask to the people who have two things. First did you have the freezes pre-update, and secondly, since the update are you freezing less if at all? MacBook Pro (Retina, 15-inch, Mid 2014) 2.8 GHz Intel Core i7 16 GB 1600 MHz DDR3 Intel Iris Pro 1536 MBVoodoocloud5 Oct 3
Oct 2 Blade's Edge Arena - Huge FPS drop Is anyone else getting a giant FPS drop on Blade's Edge Arena specifically? Every other place runs smoothly on my MacBook pro, except that one arena, which is unplayable. The FPS drops to about 9-11 and the game glitches, making it unplayable. I've already submitted 5 tickets over the past 2 weeks about this issue, and there has been no fix or update. Can anyone help resolve this issue? Macbook Pro Retina (late 2013) OSX 10.13 High Sierra Lowest Graphics settings, 50% renderingHümbled0 Oct 2