Mac Technical Support

4d macOS 10.12.6 Available Hey all, This OS update from Apple includes updates to improve the security, stability, and compatibility. List of what this update includes can be found here. This update can be applied through the App Store: 1. Launch the App Store from your dock, or by clicking the Apple menu and selecting App Store. 2. Select the Updates tab. 3. Click Update next to macOS 10.12.6 Your Mac will begin installing the update, and will restart once the download has completed. You can also download directly through Apple's Support Site, or by performing a Combo Update.Eloemaz0 4d
Jun 21 WoW Performance Guide For Macs - Legion The World of Warcraft Performance Guide For Macs - Legion - Updated 07/20/2016 Introduction The Burning Legion has once again launched an invasion campaign upon Azeroth, and it’s up to us to save the world!… Again. How many times have we done this? I’ve lost track. Nevertheless, the burden falls on us and we must do our part to protect those weaker than ourselves. And to do that, we need to make sure that our tools and equipment are up to the task. I started this guide way back in 2006 back when the Burning Crusade first threatened Azeroth. For over 10 years I’ve maintained it and tried to keep it relevant to both the players and ever changing state of the game, and I hope I’ve served all of you well. With the new expansion comes a new revision of the guide, and I hope you find it more useful than ever. Current Conditions of an Evolving Game I’ll level with you, things are not great right now for Mac users hoping to play World of Warcraft. Legion is a much larger step up in graphic fidelity than we’ve seen in past jumps from expansion to expansion, and that combined with the fact that Apple hasn’t updated either of it’s desktop or laptop lines with strong hardware offerings much at all in the last couple years (thanks to manufacturing delays on the parts of hardware vendors like Intel, AMD, and nVidia across the board) means that we’re in for a bit of a rough ride. I typically like to set 60fps as the standard for playable gameplay. But Apple loves to pair very high resolution “4k and 5k Retina” screens with integrated and mobile graphics chipsets, and AMD’s offerings, which is what Apple’s been sticking with lately, are particularly weak compared to nVidia’s current offerings. Long story short, Apple simply isn’t giving us the hardware needed to play games at the screen’s native resolution. If you’re dead set on playing WoW on your Mac, it won’t be at max settings, period. At this time, I genuinely cannot recommend any Mac model that will play the game respectably at max settings and at native resolutions. As a long time Mac user myself, it pains me to have to concede that point. But Apple has finally forced my hand. To play the game at 60fps at 4k or 5k, you need a graphics card close to an nVidia GTX 1070, and Apple’s graphics offerings aren’t anywhere near that. Thus, to play WoW at a reasonable frame rate, we must lower the in-game resolution to something closer to 1920x1080 or 2560x1440. At these resolutions, 60fps gaming is much more attainable. On a brighter note though, Legion brings with it the first major change in graphical rendering that we’ve seen since the game’s launch. I’ll try to spare you from as much technical jargon as I can, but OpenGL is the graphics rendering API that all games on Mac OS X have used since the beginning. But Apple introduced a brand new API called “Metal” a few years ago, and WoW’s Legion expansion marks one of, if not the first, major games to adopt it. OpenGL is out, Metal is in. In short, Metal takes away a lot of the cruft and middleware between the game and the computer hardware itself. The game has much more direct access to your hardware, and theoretically should perform much better on existing hardware than it would have on OpenGL. In practice, we’re seeing only minor gains, but that should improve as more game developers get used to using Metal. Behind the scenes, the major paradigm shift is the transfer of the burden from the graphics drivers developers to game developers. With Metal, it’ll be up to the game developers to squeeze performance out of their games. Going forward, we won’t be as reliant on updated graphics drivers to provide that function anymore. For those of you on Macs too old to support Metal, Blizzard is still offering OpenGL 3.2 as a setting in Legion, but preliminary tests on the PTR are showing it to be progressively slower than in the past due to Legion’s new graphics and Apple’s continuing neglect of supporting OpenGL. Current End Game 25-Man Raid Minimum System Requirements: Mac OS X 10.11.5 3.2 GHz Intel Core i5 or higher 16GB of System Memory AMD Radeon 370X or Intel Iris Pro 6200 or better Expect an average of 30fps on similar machines at minimum settings. Note that this is the estimated minimum requirements for a 25-man raid in Legion, and not the minimum requirements listed on the box, which was balanced around solo-play. Raids have noticeably higher requirements than questing around the Barrens by yourself. Limiting the in-game frame rate to 30 or 60fps will help keep your Mac cool and prevent overheating. The MacBooks and Macbook Pros especially tend to run a little bit hot being in that nice tiny form factor. To limit the frame rate, type in the following into the standard WoW chat box while playing the game. /console maxfps 60 "60" being the value of whatever number you want to cap it at. My Expectations From this point on, this guide will assume the following: 1. You have at LEAST 8GB of RAM in your computer, 16GB is preferred. 2. You have all of the latest updates for your version of OS X. 3. Your hardware meets the system requirements to run World of Warcraft: Legion. 4. You haven’t turned into The Incredible Hulk and smashed your computer to smithereens. The Settings A Precursory Note As mentioned above, Legion represents the largest graphical leap from one expansion to the next that WoW has ever received. There are now three whole settings above what we knew as “Ultra” in WoD, and the draw distance, one of the heaviest single settings for performance, is now 3 times what it was. On the overall “Graphics Quality” meter on the main graphics options menu, “7” was Ultra in WoD. So if you want to keep the same performance going forward into Legion, set it to 7. Not 10. Also of note in what is probably the best news in this whole guide, users with Macs new enough to run the Metal API finally have MSAA back! YAY! The Settings: Explained World of Warcraft: Legion brought a lot of changes to the UI and graphics options in the game, so let's go over them... One at a time. Graphics > Display Display Mode: This lets you choose between running the game within a window on the desktop, or to run the game at fullscreen. Windowed (Fullscreen) lets some of OS X's systemwide functions, like Mission Control's Expose features or keyboard shortcuts to remain active without WoW's keybindings superseding them. Though there’s been a longstanding bug with Windowed (Fullscreen) that can seriously affect performance on most Macs. Setting it to true "Fullscreen" may drastically increase performance, depending on the bug. Resolution: Resolution has one of the highest impacts on game performance. Lowering the resolution will drastically improve the performance of the game's frame rate and lessen the load on your GPU, but it will look noticeably more pixelated, blocky, and blurry. However, one of our resident MVP's on the Mac Forums, Tiapriestess, has provided Retina Mac users a way to scale the game down to resolutions the Mac's GPU can more easily handle without the UI HUD icons scaling with it: The resolution setting lets you lower the game's resolution to a fraction of your screen's native resolution, which is usually the highest shown option. Note that recent version of WoW have limited the list of options to mirror the actual aspect ratio of your display. So if you have a 1980x1080p screen which has an aspect ratio of 16:9, all of the optional resolutions will be of the same aspect ratio. You can use Tia's advice in the above link to bypass this restriction. Refresh Rate: Sets the game to match your display's refresh rate, the rate at which the computer's monitor can refresh the images on the display. In most cases, at least on Macs, this will be locked at 60Hz. Note that for most intents and purposes, 60Hz can directly be interpreted as 60fps, so unless you make a point to go out and buy an external monitor capable of 120Hz+, you're literally wasting power if the game's running at higher than 60fps. As the screen itself can't display anything higher than its max refresh rate. So if you're getting 80fps in your game on a 60Hz monitor, you're not seeing that extra 20fps. The screen is incapable of displaying it fast enough, regardless of how fast the rest of your computer is. Monitor: Let's you select which monitor WoW is defaulted to display on, in the event that you have multiple monitors set up. Anti-Aliasing: As the in-game tool-tip says, it is a graphics filter used to smooth out jagged edges. In general, the severity of visible jagged edges changes drastically depending on the game and the graphics engine used to display it. The different types of AA listed are shown in order from the least taxing/worst quality to the most taxing/best quality, from top to bottom. Describing each type of AA goes beyond the scope of this guide, but suffice it to say, MSAA is generally the best compromise between quality and performance. FXAA is a sort of lens filter that overlays the entire screen after the game has already been rendered, and acts as a post-render effect, blurring everything including the UI elements like action bars. MSAA is added during the rendering of each frame, and only smooths out the edges of textures. SSAA is an extremely taxing method of AA that renders the AA at a much higher resolution, then downscales it to match your game’s current resolution. It’s by far the best type of AA, but it kills most graphics cards. For more info on the types of AA, go here: Moderate to High performance impact. Use MSAA for best balance. Vertical Sync: Vertical Sync aims to reduce the amount of "screen tearing" that occurs when the game's frame rate drops out of sync with the monitor's refresh rate. The result is a more fluid image at all times. The trade off is that it does this by limiting the game's frame rate to a multiple fraction of the screen's refresh rate. So if you have a 60Hz monitor, and the game's running at 60fps, but drops below 60fps for whatever reason, V-Sync will instantly drop the game's frame rate down to 30fps to avoid screen tearing, as opposed to 59fps. This can sometimes throw players off if they're not expecting the sudden drop and jitteriness in motion animation. Use whatever your eyes are most comfortable looking at. Graphics > Textures Texture Resolution: Changes the sharpness of the in-game textures like flooring, player armor, NPC skins, etc etc. Setting this higher doesn't require much more raw processing power from your GPU, but it does require more video memory, or VRAM. So if two video cards had 256MB of VRAM, and another had 4GB of VRAM, but the video cards were otherwise completely identical, the 4GB card would be able to load much higher resolution textures with zero performance loss because it can simply hold more in it’s memory. Think of VRAM as your video card’’s stamina. Trying to load textures on a card that doesn't have the VRAM for it will force the card to keep switching out textures in order to display them, and will generally cause the game to stutter as you move and pan the camera as it tries to load the textures it needs. Performance based directly on the amount of video memory your video card has. Texture Filtering: A filter used to enhance the sharpness of textures, as opposed to just the edges. Lowering this will increase performance, but very few modern GPUs have trouble with 16x TF anymore. Minimal performance impact. Projected Textures: This enables the projection of certain textures, like spell effects, onto the game's terrain and other object surfaces. Turning this off can drastically improve performance, especially on mobile GPUs where pipeline bandwidth (The GPU's ability to process multiple instructions to and from the CPU at once) is limited. Moderate to high performance impact. Graphics > Environment View Distance: Increases and decreases the point at which distant objects change from being flat decals to rendered, textured objects. This has a profound impact on game performance, especially in newer zones from more recent expansions, where the game's textures are much higher resolution than older zones. This uses both raw GPU power and VRAM. The higher the setting, the more the GPU has to render at once. High to extreme performance impact. Environmental Detail: Essentially View Distance for grass. Changes the distance at which grass and other minor ground objects, like pebbles, are rendered. AMD video cards are less affected by this setting than nVidia cards are. nVidia cards have a harder time with it. Minimal to Moderate performance impact, depending on video card. Ground Clutter: Changes the density of ground clutter, like grass and pebbles. The higher the setting, the denser the grass. Like Environmental Detail, nVidia cards have a harder time with it than AMD cards. Mild to Moderate performance impact. Graphics > Effects Note: Some of the following effects may be disabled completely on some lower end graphics hardware. Shadow Quality: Changes the amount of shadows rendered in the game, as well as how many layers of shadows are allowed to stack on one another. This can have a dramatic affect on performance. And in fact, Shadows has been bugged in WoW for years. High and Ultra shadows are a LOT more demanding than they should be. I personally recommend keeping Shadows to "good" on all but the highest end systems. High performance impact. Liquid Detail: Changes the water effects in the game. Low uses the old water maps from Classic WoW, while Fair and higher use the new liquid maps from Cataclysm onwards. Again, High and Ultra have a pretty large impact on game performance, especially on lower end cards. I'd keep this on "Good" unless you have a higher end Mac. Moderate to High performance impact. Sunshafts: Changes the sun's ability to shine down on objects. Again, this setting is currently bugged, and requires a lot more power to run than it really should. Keep this on "Good" or lower. Moderate to High performance impact. Particle Density: Changes the density of spells and effects. For example, on Low, a Mage's Blizzard spell might drop 20 icicles. But on Ultra, the same spell will drop 100. This setting has the most impact in raids where lots of players are casting many spells at once. If you're in a raid and suddenly need to lower your settings, this is a good one to start with. Moderate to High performance impact, depending on situation. SSAO: SSAO, or Screen-Space Ambient Occlusion is an algorithm that approximates ambient lighting. Most noticeable indoors. Higher settings add more ambient lights, and render existing ones more accurately. As with Sunshafts, SSAO is somewhat bugged, and requires more power than it should. Moderate to High performance impact. Depth Effects Controls the depth of certain particle effects Moderate performance impact. Lighting Quality Changes how accurate lighting effects are rendered, and the quality of the effect. Moderate performance impact. Outline Mode Adds colored outlines around NPCs and players alike based on faction reputation. Moderate performance impact. Advanced The advanced tab in the system setting menu has one setting that absolutely needs to be addressed. Render Scale Also known as DSR or super sampling, render scaling is basically the “internal resolution” of the game. Setting this to 200% will literally render the game at 200% of the game’s current resolution, and then downscale it to match. Gamers with extremely high end gaming rigs like to crank this up as a form of AA to help smooth out textures and generally make the game look better, but this has by far the single biggest impact on the performance of the game. If you’re on a 4k iMac and set this to 200%, you’re essentially running the game at 8k resolution. So unless you’ve somehow modified your mac to have industrial grade GPUs, leave this at 100%. You can even decrease below 100% it if you want a little more performance out of the game at the cost of graphical fidelity. Extreme performance impact. Epilogue Well there we have it folks. The complete updated guide for World of Warcraft: Legion. I hope you all had as much fun reading it as I did writing it. See you in the invasion! 3-B. Past Changes - 07/20/16: Major rewrite for Legion. - 10/23/14: Total revamp for WoD in light of new Retina Macs. - 10/17/13: Changed the format of the guide completely. - 03/21/12: Added Late 2011 Mac Models, updated to represent 64-bit performance. - 04/22/11: Added Late 2010 Macbook Air, notes on integrated graphics. - 12/14/10: Updated for Cataclysm, lowering some settings to accommodate slow performance. - 10/14/10: Revamped settings for new graphics interface. Removed older Mac Models. - 04/28/10: Added newest Mac models, revamped settings to uniform 60fps across all models. - 02/12/10: Revised, condensed, and corrected small typos. - 12/01/09: Added Snow Leopard and newest Mac models. Removed PowerPC Macs. - 04/21/09: Updated settings to match the new scheme in patch 3.1. - 03/13/09: Added early 2009 Mac models. - 11/20/08: Updated new information after Wrath of The Lich King launched. - 10/08/08: Complete & utter overhaul in preparation for WoTLK. - 03/30/08: Updated findings for patch 2.4. - 02/13/08: Added details concerning the OS X 10.5.2 Leopard Graphics Update. - 02/07/08: Included PowerPC G4, G5, and newest Core 2 models.Stoneblade343 Jun 21
May 30 Temporary Workaround for Resolution Issues 5.3 seems to have created some issues with regard to resolutions, especially for Retina MBP owners. There is a workaround that will allow the player to use a specific resolution for WoW while also keeping the 1080p capability that has regressed in this patch. Below are the instructions for how to accomplish this: Open the Terminal (located in /Applications/Utilities/ ) and enter the following line, followed by the Enter key: defaults write com.blizzard.worldofwarcraft DesktopModeIsDefault 1 Once entered World of Warcraft can use your current desktop resolution as if it were the native resolution. In order for this to work, you must first set your desktop resolution to whatever you want World of Warcraft to run at, and then launch World of Warcraft. To revert your preference file, issue the following command in Terminal: defaults delete com.blizzard.worldofwarcraft DesktopModeIsDefault You should make a backup of this file before attempting this, just in case. The file is located here: ~/Library/Preferences/com.blizzard.worldofwarcraft.plist To access the ~/Library folder, while in the Finder hold down the Option key and select the Go menu. You should see a "Library" entry - that is the ~/Library folder. This option is hidden until you hold down the Option key with that menu open. This will allow you to use whatever resolution for World of Warcraft you choose like you used to without the added distortion/UI offsets caused by the non-standard resolutions that are now hard-coded into the game. Warning: Using this method will also cause the desktop resolution to be at whatever you chose before you launched World of Warcraft. You cannot increase the resolution from outside of World of Warcraft and then re-enter the game's fullscreen mode, as this will improperly set World of Warcraft to the new desktop resolution. It is a tradeoff, but as long as you do not exit fullscreen mode it should suit your needs in-game.Tiapriestess58 May 30
Jun 22 Default Graphics Settings(Updated for Legion) In case you wonder which Mac can run which settings, I compiled a list of all video cards. This list is for a resolution of 1920x1080. Quality 7 NVIDIA GeForce GTX 680MX NVIDIA GeForce GTX 775M NVIDIA GeForce GTX 780M AMD Radeon HD 6950 AMD Radeon HD 6970 AMD Radeon HD 7950 AMD Radeon HD FirePro D300 AMD Radeon HD FirePro D500 AMD Radeon HD FirePro D700 AMD Radeon R9 M295X AMD Radeon R9 M390 AMD Radeon R9 M395 AMD Radeon R9 M395X Quality 6 AMD Radeon HD 5870 Quality 5 NVIDIA GeForce GTX 650 NVIDIA GeForce GTX 675MX NVIDIA Quadro 4000 AMD Radeon R9 M290X AMD Radeon R9 M370X AMD Radeon R9 M380 Quality 4 NVIDIA GeForce GT 650M NVIDIA GeForce GTX 660M NVIDIA GeForce GT 750M NVIDIA GeForce GT 755M ATI Radeon HD 4850 ATI Radeon HD 4870 AMD Radeon HD 5750 AMD Radeon HD 5770 AMD Radeon HD 5670 AMD Radeon HD 6770 Intel Iris Pro Intel Iris Pro 6200 Quality 3 NVIDIA GeForce GT 640M AMD Radeon HD 6750 Intel HD Graphics 5000 Intel HD Graphics 6000 Intel HD Graphics 6100 Intel Iris Below min spec * NVIDIA GeForce 8600M NVIDIA GeForce 8800 GS NVIDIA GeForce 8800 GT NVIDIA GeForce 9400M NVIDIA GeForce 9400 NVIDIA GeForce 9600M GT NVIDIA GeForce GT 120 NVIDIA GeForce GT 130 NVIDIA GeForce GTX 285 NVIDIA GeForce 320M NVIDIA GeForce GT 330M NVIDIA Quadro FX 4800 NVIDIA Quadro FX 5600 ATI Radeon HD2400M ATI Radeon HD2600 ATI Radeon HD 3870 ATI Radeon HD 4670 AMD Radeon HD 6490M Intel HD Graphics 3000 Intel HD Graphics 4000 Intel HD Graphics 5300 Intel HD Graphics 515 UNSUPPORTED NVIDIA GeForce 7300 NVIDIA GeForce 7600 NVIDIA Quadro FX 4500 ATI Radeon X1300 ATI Radeon X1600M ATI Radeon X1900 Intel GMA 950 Intel GMA X3100 *Note: These cards might still work but you may find them too slow to enjoy the game.S4d1k124 Jun 22
Sep 21 Graphical issues with Intel Iris 6000 Series Mac users on OS versions prior to 10.12 Sierra with the Intel Iris 6000 Series graphic cards may encounter screen tearing and other graphical anomalies in World of Warcraft when the Graphics API is set to Metal. A previous work-around was to change the Graphics API to OpenGL. This should no longer be necessary; as seen below, please update to OS 10.12 Sierra to resolve the issue! If you previously changed the Graphics API to OpenGL, you can switch back to Metal via the following: From the in-game menu, choose System Click Advanced Change the Graphics API to Metal Restart the gameJagowoshi1 Sep 21
Apr 25 Loading screen super slow. Before 7.1 my load screen was almost instant. After the patch my loading screen goes about 1/10, stops, then finished about 5 seconds later. It isn't terribly long, but it is somewhat of an annoyance.Abusin114 Apr 25
12h New Nvidia Driver Third party post on driver improvements Nvidia Blog post about driver: It saw massive boosts on many newer nvidia hardware, mostly stuff you'd only find in mac pros and hackintosh. However, nvidia has also enabled (for first time) this version of driver to install on imacs and macbook pros without needing to modify installer. Also, these drivers safely do NOT touch built in and out of date driver in OS X, they install along side it, with a control panel that lets you switch between the current 346 driver, and the over year old 310 drivers. You definitely want to be using the 346 driver :) The driver is for ANY nvidia GPU even if it's not listed on the driver download page. Performance gains will be seen across almost all nvidia hardware over OS X stock driver. Especially 600-700-900 series. if you use AMD based graphics don't bother with update. However, if you do have a nvidia gpu mac, you should definitely install this 10.9.5 Driver Direct Download (Updated 09-12-16) 10.10.5 Driver Direct Download (Updated 07-20-17) 10.11.6 Driver Direct Download (Updated 07-20-17): 10.12.4 (Updated 04-20-17) (Pascal support but poorer metal performance. Micro stuttering/locking, some as long as 0.5 seconds. Undesirable play experience. Use older driver if you don't NEED pascal support) (Previous driver with no pascal support but works best with Metal/WoW 10.12.6 (Updated 07-20-17) 12h
Jun 15 Common Connection and Latency Issues Greetings all, We've been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you're having them. Table of Contents 1. Connection Troubleshooting Resources 2. FAQs 3. What to do if you need more helpDrakuloth5 Jun 15
Jun 9 WWDC 2017 Discussion Rumored stuff: Probably getting "files" app based leaks. Dropping or at least STRONGLY pushing against 32 bit apps in iOS 11 My theories: Further separation of high end iphone and lower end in branding. Many rumor sites have suggested we'll get an iphone 8 at top and phone 7s at button but I don't think that's how they'll do it. I actually predict iphone 7s refresh for the standard iphone and a new iphone pro at top. So it'll be iphone, iphone plus, iphone pro. I think they will go this route because all the stuff they are currently rumoring as "iphone 8" is just too expensive compared to what a 7s refresh would be. between expensive OLED and other advancements, the top model will just be a huge separation from an ordinary refresh and probably higher price point. I also think they'll rebrand top end because releasing a 7S and 8 at same time makes the 7S feel "obsolete" out the gate. Where as you can feel more current if you split product lines. Similar to macbook vs macbook pro, ipad vs ipad pro. I think this is year we finally see that happen with iphone. My 2 cents. Could be wrong and they just do 7s and 8 but i bet after a year of that they'll then do my idea for the reasons I stated :) EDIT, I'm dumb and thought iphones was WWDC, that's latter. rest held true thoughOmegal23 Jun 9
Mar 8, 2016 Low FPS in Windowed (Fullscreen) Mode We're aware of an OS bug where running some games in Fullscreen (Windowed) mode an cause a severe drop in FPS in-game. We anticipate this is addressed in the next OSX build. In the meantime, there are two different workarounds that may help! 1. Running the game in Fullscreen Running the game in fullscreen should not have the FPS degradation above. This does limit some functionality, such as ease of tabbing out of game without redrawing your desktop and Applications. 2. Minimize all background windows using Flash (including Blizzard App) Flash applications drawn behind a Windowed (Fullscreen) application cause FPS loss. The Blizzard Desktop App uses Flash elements as well, so minimizing this on launch can help. 1. Open the Blizzard App > Settings. 2. On the General Tab, locate the When I launch a Game dropdown. 3. Select Close the Blizzard App Window 4. Click Done to finalize your changes.Glaxigrav0 Mar 8, 2016
Apr 6, 2015 Red/Incompatible Realms Unavailable Hi everyone! We have recently released a small patch which may result in players seeing the above error. To ensure that you have picked up these changes, please make sure to launch through the Blizzard Desktop Application (already installed as the World of Warcraft launcher). If your download does not begin automatically, there are a few steps we can take: Check for Downloads manually. With the WoW tab open in the Blizzard App, select Options > Check for Updates Restart the Blizzard Application Ensure Agent is closed. Close out the Blizzard Desktop Application Open your Activity Monitor Look for Agent and hit QuitProcess if present. Reopen the Blizzard Desktop Application and allow it to update Run the Scan and Repair tool. If the issue continues or does not download, please create a new topic with the attempted steps and we'll attempt to assist! To confirm if you have the most recent game build (which realms will show available), you should see Version in-game during the login process.Glaxigrav0 Apr 6, 2015
Oct 1, 2012 Welcome to Mac Technical Support This forum exists to provide World of Warcraft customers with a place to discuss Mac technical issues with each other and Blizzard Tech Support staff members. While Blizzard Tech Support staff regularly monitors and replies to this forum, it is not meant as a place to resolve complex issues, due to the nature of forums. If you cannot resolve your issue through the forum, we highly recommend contacting us through other means. We have many self-help solutions that can address certain issues without needing to speak with us directly via phone. For these issues, the website will help you locate these solutions and other helpful resources to address your questions. Please see our Customer Support Contact page for details. If you need to submit a ticket, that option will be presented. These changes to the Blizzard website help us serve you in the easiest, most effective way possible. Players are encouraged to ask questions, share advice, provide feedback and participate in on-going discussions on the Mac Technical Support forum. Accordingly, it is of utmost importance that all players treat each other with respect and courtesy. For more information, please review the Forum Code of Conduct and the Forum Guidelines below. As a reminder, the Mac Technical Support forum is not an alternative to the a support site ticket, telephone, or in-game petition queues. To request assistance, please contact our customer service staff directly.Machkhan2 Oct 1, 2012
1h PSA: macOS High Sierra Public Beta Live Has anyone tried WoW yet? If it works I may not go through the hassle of making a second bootable clone. Went ahead and kicked off the download anyway, though.Korvac11 1h
8h Correct settings for 2017 27in retina imac? Started up warcraft and just about threw up. my brand new imac with more memory than my lil 21.5 inch was making the game look like 1997. low rez and blocky. Now I realize this is due to the migration and the settings being for the old computer. but as Im trying to figure out what the heck to set things at for the new computer...ugh. when I select "recommended" it makes the game windowed and tiny and sets it to the lowest setting possible. THIS IS A HIGH END computer compared to my old 21.5 so it should be showing me BETTER graphics not worse. I figure the problem is on my end. My computer is scaled up one setting because I have a hard time reading tiny text. Ive now got the game set full screen at 5120x2880 and moved the details up to "2". Things look better, however, Im thinking with this baby I should be able to push the graphics up for greater detail. The refresh rate is at 60, however is also greyed out. which means it might not be 60 frame rate and no way the game will let me change it. not sure I should touch that even if I could. Any tips for getting the best out of the game with my snappy new imac would be appreciated. details on my imac imac: Retina 5K, 27-inch, 2017 processor: 3.8 GHz Intel Core i5 memory: 16 GB 2400 MHz DDR4 graphics: Radeon Pro 580 8192 MBVéla1 8h
14h Getting DC'd upon login After 7.2.5, I've been having trouble logging into the game. As soon as I get to the character select screen, it disconnects me with a Wow 51900319 error. If I spam the enter key before the character select screen, I am able to log in (sometimes). There are days in which I cannot log in at all. Deleting Cache, Interface, and WTF folders used to work reliably, but it doesn't anymore. Sometimes it works and most of the time it doesn't. The times in which I can log in seem completely random with or without deleting or keeping my folders. Flushing my DNS is a solution I've seen on here, but has never worked for me. I've seen others have this issues and would like to see it resolved. If there are any solutions anyone can provided me it would be much appreciated.Relentus1 14h
19h WoW Launcher this past week (7/22/17) My problem is with the WoW Launcher. I am using a MacBook Pro running OS X 10.12.6 with 16 GBs RAM. For quite a while--from before Cataclysm?--the in-game downloader for updates had been problematic for me (causing bad in-game lags, etc), so most of the time I will run the WoW Launcher first to make sure that my game is current. A few days ago I started Launcher then after a minute or so I got a message saying that the Launcher had to be restarted. I did not see this as being a problem since I had seen this message many times before, so I let it restart. Now EVERY time I type in my password and hit <Enter> I am returned back to the first screen asking for my password. It is as if I had typed in the incorrect password. Let me note that for a day or so I saw that VERY BRIEFLY a challenge window would flash inside the Launcher window before being replaced by first screen asking for my password. Now Launcher does not do this. Please understand the scope of the problem: apparently my Launcher must be updated to get fixed BUT as it stands now I cannot run Launcher at all to get ANY updates for Launcher or for WoW itself. Please fix this.Alnathprimus4 19h
1d The WoW Movie Recording Guide For Macs The WoW Movie Recording Guide For Macs Table of Contents 1. Introduction - 1-A. What Is Movie Recording? - 1-B. How Do I Record Movies? 2. The Settings - 2-A. What Setting Affects What? - 2-B. Why Does The Recording Stop Prematurely? - 2-C. How To Set Up Before Recording. 3. Post-Editing - 3-A. I've Recorded The Movie. Now What? - 3-B. Recommended Additional Software. 1. Introduction Hello and welcome to the World of Warcraft Movie Recording Guide for Macs! If you're reading this, chances are you're interested in setting up your Mac to be able to record your runs through the various raids and dungeons in WoW. And with the information in this guide under your belt, you'll be much more prepared to do so. You will find the Movie Recording section within the "Mac Options" button on the game's "Options" menu. You can reach this by pressing the ESC key while playing. 1-A. What Is Movie Recording? The Mac version of World of Warcraft can use the Apple Quicktime frameworks built into Mac OS X to actually record the screen while you play. It can even record the mouse, the UI (including your addons), and the game's sound. It cannot however record external apps like iTunes or Vent. 1-B. How Do I Record Movies? Starting a recording without changing any settings in advance is simple. To start a recording, just hit: Start/Stop Recording: CTRL + [ Press it again to stop the recording. If you have the option "Compress After Recording" disabled, you'll want to press the following to compress the movie into a video you can watch once WoW is closed. Start Compression: CTRL + ] Once compressed, you'll find the movie in your "Applications>World of Warcraft>Movies" folder. 2. The Settings Within "Mac Options" in the Main Options Menu, there are a number of settings you'll want to be aware of: 2-A. What Settings Affect What? 1. Resolution This sets the overall size of the movie you record. This does NOT change your game's resolution while recording. It's simply the resolution of the movie file. Note that you cannot set this higher than what you are currently running. This will also be the biggest contributing factor to the actual recording process performance, and the file size in terms of MB and GB the resulting movie file will be once compressed. 2. Framerate This limits the game's actual playing framerate of what the movie will be. It is the second largest factor in actual recording performance and filesize of the finished movie file. For comparison's sake, all American and Japanese TV shows and movies are recorded in the NTSC format at 29.97fps. European and Australian TV shows and movies are formatted in PAL, using 23.98fps. Thus the European movies skip more frames, and appear to run faster than American versions of the same movies when run side-by-side. You can set the recoding framerate higher, but there's little need to do so. 3. Compression The format in which your movie will compress into after recording. H.264: Also known as MPEG-4 Part 10, is the generally accepted format for most all HDTV content out there today. It offers a good balance between quality and filesize. Use this for the best compromise between compatibility with various media devices and picture quality if you don't plan to do much post-editing. Motion JPEG: An odd filetype. It's an old format with poor quality but tiny filesize. It was mostly used for most of the FMV's of older Playstation games like Final Fantasy VII. In more recent times, it is supported on the Apple TV at 35mb/sec at 720p. Not recommended for wide-scale compatibility. Apple Intermediate Codec: Yet another format used almost exclusively by Apple. This is the best format to use if you plan to be doing a lot of post-editing with Apple's own video editing tools like Final Cut Pro after compression. AIC is by far the largest format, but like its name implies, it's designed as an intermediary format. It is completely uncompressed, and offers the benefit of less CPU crunching within Final Cut for easier editing. Use Final Cut to convert it to your format of choice afterwards. MPEG-4: Or MPEG-4 Part 2, is an older alternative to H.264 with good compatibility. It ends up being a slightly larger filesize and of slightly worse quality, but works on slightly older hardware that doesn't have H.264 support. Keep in mind that no matter what format you choose, the uncompressed movie that's being written while recording is in progress is huge, and will eat up the space on your hard drive fairly quickly. On a 1TB drive, WoW can only record for three or so hours, or less if you have a smaller hard drive, before it completely fills up the drive. At which point your OS X install and precious data may be at risk. For best results, record the movies to an external drive that's not being used by either OS X or WoW. (see "How To Set Up Before Recording") 4. Recording Data Rate The Recording Data Rate is how much data is being read and written to your computer's hard drive while recording. This is the number that the recording resolution and framerate affect the most. 2-A. Why Does The Recording Stop Prematurely? In short, if the recording stops prematurely on its own, it's because you have the setting set too high. The Recording Data Rate is where the speed of your hard drive matters the most. Mac Pro users will have a significant advantage over Macbook or Macbook Pro users even if the they have older machines simply because desktop computers come with faster hard drives. Laptop computers typically come with 5,400rpm or 7,200rpm drives. This is how fast the hard drive spins and reads/writes data. Desktop computers like the Mac Pro use the much faster 10,000rpm or 12,000rpm drives. Your hard drive's speed matters more than your CPU or video card when it comes to recording. If the recording data rate is too high for your hard drive to consistently write with, the recording will stop prematurely. This is most likely the cause of 99.9% of your problems if the recording stops on its own. 5400rpm drives can only handle around 35mb/sec while running WoW. This means that you Macbook (Pro) users cannot record that 1280x720p or 1920x1080p HD film you've been wanting to do. You'll be stuck to recording at something closer to 1024x640. 2-C. How To Set Up Before Recording. Before recording, you'll need to set things up to make the most of what hardware you have. Mac Pro users don't have much to worry about. If you have a relatively new machine with a 10,000rpm hard drive, you can record your WoW recordings at 30fps at 1080p with very few issues. Macbook (Pro) users will have to set their recording settings quite a bit lower simply because of the slower hard drive. Something like 29.97fps at 1024x640. If you don't have a fast hard drive in your Mac desktop, or are using a Macbook (Pro), you can get around the issue of the slow hard drive and the previously mentioned issue of putting your OS X install as risk in the above underlined paragraph by setting up a fast external hard drive and editing WoW's file to change the recording location that WoW writes to. To change the the recording location, go to "Applications>World of Warcraft>WTF", open the "" file in any text editor, like, then add the following line: SET MovieRecordingPath "/Volumes/YourExternalDrive/Folderofchoice" "YourExternalDrive/Folderofchoice" being the name of the drive and the file path of wherever you want to record to. You can get the exact name of your external drive by opening up the "Disk Utility" application, highlighting the drive within the app, and looking at the bottom of the Disk Utility window. Warning: If you start a recording after you have edited the to record to an external drive while the drive itself is not plugged in, or if you typed in the filepath of the drive wrong, WoW will CREATE a HIDDEN folder on the Macintosh HD drive with the file path "Macintosh HD/Volumes/YourExternalDrive/Folderofchoice". You will NOT be able to see this folder unless you open OS X's and type in the command to show hidden files in OS X. So if you are editing to point to an external drive, and you notice that your internal Macintosh HD drive is getting full over time for no reason, you might want to check on that. To make sure this never happens, just set the recording button to something you won't hit on accident while playing with the external drive unplugged. Also, the external drive recording method assumes that you are using a high-speed interface like Thunderbolt, Firewire 800, or eSATA to connect the Mac to the external drive. Thunderbolt being the fastest, followed by Firewire 800, then eSATA, then Firewire 400, then USB 2. If the only options you have to choose between is Firewire 400 and USB 2, choose Firewire 400. USB 2 is fine for short bursts of data, but for continuous writing, USB 2 chokes pretty hard. Firewire was built with long continuous transfers in mind. USB was not. USB 2 writing speeds will actually perform worse than an internal 5400rpm drive in most cases when recording movies to an external drive. Don't use it if you have the option of a Firewire 400 or faster connection. Notice: SSD drives, while fast, are NOT recommended for either installing games or recording videos to. They have a severely limited number of reads and writes when compared to the traditional slower mechanical hard drives. Using SSDs for continuous reading and writing of programs like games with texture caches, or as Photoshop scratch drives grossly cripples the life of the drive. Using them for heavy writing is strongly discouraged. Defraging them is especially harmful to their lifespan. 3. Post-Editing 3-A. I've Recorded the Movie. Now What? So you've hit "stop" on the recording, and are waiting for it to compress. What do you do now? The first step is to type the following into WoW's chatbox: /console maxfps 1 The compression process takes a ton of CPU power to do it's thing, and WoW has to be running for it to do so. But if WoW's eating all the CPU power, that not only slows down the compression, it also significantly heats up your Mac to legitimately dangerous temperatures. Especially in a small enclosure like a Macbook. Limiting the game's framerate as low as it'll go during compression is the first priority. It'll speed up the compression as well as keep your Mac cool. The next step happens after WoW is done compressing the movie file. If you've just recorded a raid run or something similar, you may wish to add your own soundtrack to the movie or edit out a couple wipes. For that, you'll need movie editing software. I'll list some recommended apps in the next section, but for now, let's just assume we're using Apple's own iMovie or Final Cut Pro to edit the movie in post. No matter which format you choose to use before recording, you may notice that the movie file is rather large compared to movies of similar length you may have watched or downloaded off the internet. This is because the movie is significantly higher quality than most people need. You can reduce the size further without a noticeable drop in quality. To reduce the size of your movie, use your movie editing application of choice. 3-B. Recommended Additional Software If you're like me, you just want a quick and easy way to get your new recording on Youtube without much editing. If that's the case I recommend: HandBrake - HandBrake lets you encode and compress most any movie format to whatever you'd like. It even has presets for the more common formats like H.264. Running your movie through HandBrake will compress your 40-man raid video to a much more manageable size with almost zero loss in quality. VLC - VLC is about the best media player on Mac OS X. Coupled with codec libraries, you can get this puppy to do just about anything from playing, decoding, to streaming from its own media server. If your video doesn't play on this thing, you're doing it wrong. Perian - Perian is a video plugin for OS X's existing Quicktime frameworks. This'll basically let you use Quicktime Player to play movies it wouldn't have originally been able to run. This + VLC make a deadly combo. AVI , WMV, Flash, and MKV movies via Quicklook, anyone?Stormtides94 1d
1d Is it possible to bring back movie recording? See title. Yes, I know about the streaming software and capture software. It doesn't work as well as the in-game capture used to, once upon a time. Most capture software tries to compress the movie while recording or streaming it. The old movie capture just wrote to disk and compressed it later. Way better performance. I was really looking forward to doing movie capture with a thunderbolt flash drive or two, and then 7.2 (or was it 7.1?) took it out. Is there any support for it in Metal or Metal2 to bring it back?Azreluna0 1d
1d New Models okay? My question is, are the new models really hard on macs? I don't necessarily see any lag, but I'm just curious if I should keep them off or if it's okay to turn them on. I just don't want to tax my system too much when I already have most of my settings on low or disabled. I have a late 2015 27 inch imac. 3.2 GHz Intel Core i5 32 GB 1600 MHz DDR3 AMD Radeon R9 M380 2048 MBMarott3 1d
1d Type/click delay fix on mac Help! I just installed windows 10/bootcamp on my brand new MacBook Pro 2017 and when I play wow it runs it very smoothly however when I use the keyboard to move or type and click with touchpad I cant click and I have tried everything! Theres no option anywhere to disable click delay after typing, do you guys know of a fix?Texasmagic7 1d
1d Can I play WoW Legion in a Mac Pro Late 2013? Can I play WoW Legion in a Mac Pro Late 2013? Link of Tech Specs: If i can how will it run?Celebrias2 1d
2d Type/Click Delay Fix for Trackpad Help! I just installed windows 10/bootcamp on my brand new MacBook Pro 2017 and when I play wow it runs it very smoothly however when I use the keyboard to move or type and click with touchpad I cant click during or for short time after and I have tried everything! Theres no option anywhere to disable click delay after typing, do you guys know of a fix?Texasmagic0 2d
2d Disable Launcher Video? Is it possible to disable the launcher's video player? I find it causes system instability for me. Thanks.Amaelalin5 2d
2d 5K iMac overheating on macOS 10.12.6 Ever since I installed Sierra 10.12.6 my 5K iMac (late 2014) is gong to sleep at times while running World of Warcraft. Even with SMCfancontrol on, which used to cool the system off enough to run the game. What did Apple do to macOS Sierra 10.12.6 that is causing this overheating? The game ran fine before I updated.Forumtard0 2d
2d Game Capture Software? Good Morning I am struggling to find a good game capturing software (not screen recording) as sometimes I play in windowed mode and don't want other application going on top of it while recording. I am playing with OBS but 2 problems Game Capture Syphon won't capture WoW Windows Capture works but terrible quality. What are other people using that works well? thanksThefrenchie1 2d
2d installation on a Mac Hi: I have a Late 2013 Mac 27" computer. On the computer, when signing, are two accounts: my son's and mine. After I log on mine, I can connect to and play. If I log out and my son logs into his Mac account and locates, he can log in to the application. But when he tries to play, it comes with an error. The error then appears on my account. Someone told me only one user can log in on a Mac. I find that troubling if it is true. Can anyone assist me?Lunasweetie2 2d
2d 2017 27" 5k iMac Performance Hey everyone, So I am going to purchase the newly updated 2017 27" 5k iMac with the 4.2 Ghz i7 7770k CPU, 64GB RAM ( OWC not Apple since it's cheaper), AMD Radeon Pro 580 8GB VRAM GPU, and 1 TB SSD. Do you think I should be able to run WoW at the Retina 5k resolution on max settings and get a decent playing experience? I understand it's a scaled 5k not a true 5k resolution because that would be insane but do you guys think this config will be powerful enough? Also any other iMac players in here enjoy playing wow on their retina iMac? What current settings are you running? I'm coming from a 2013 Retina MacBook Pro with GeForce GT 650m.Rush25 2d
3d Invisible Walls Since the latest patch I have been hitting a lot of invisible walls. Here are some examples: -> From Dalaran I port to Stormwind which takes me in the mage tower. I run out of the tower and mount on a flying mount. From the mage tower I fly to the portal area (Twilight Highlands, Hyjal, Vashj...) and in mid air I run into a wall. It may disappear afre 20 to 45 seconds. -> On my Demon Hunter I glide or fly from Dalaran to the portal for the class hall. Between Dalaran and the Island, on the island and in my Demon Hunter class I encounter these invisible walls as well. This has been happening everyday since patch 7.2Rexigar21 3d
3d Whoops! Looks like something broke. Give it another shot error I got a new computer this week and downloaded wow to 95%. Now I'm seeing an update and when I click on it I get that error.Strongforce10 3d
3d Post your Cheese Grater Mac Pro Rig Setup Anyone using a 3,1 4,1 or 5,1 Mac Pro? What's your setup like? What kind of FPS are you getting? How hard/costly was it to upgrade? Thanks!Daijah7 3d
3d Launcher constantly Updating I'm having a problem where every time I launch the launcher it says initializing then updating for a second. It doesn't appear to actually download or install anything.Jet12 3d
3d Mid 2011 Imac not supported anymore.... Maybe tell us you dont support older imacs somewhere instead of making me open tickets??????????Sheaohmsford15 3d
4d Disk Space Question for Legion/Prepatch *Originally Posted on Reddit, but I realized that's not the best place to put it if I want an official answer* Hello! I just have a quick question about the Disk Space WoW Legion will take up. Currently, my World of Warcraft Folder takes up around 38 GB, which includes Vanilla-WOD Data, Vars (etc.). However, the prepatch download takes up an estimated 20 GB of space. This doesn't make much sense to me, as that download isn't even the full Legion download and that would mean the prepatch would take up as much space as practically Vanilla-WoTLK. I was reading another reddit post ( today that explained that when you download the PTR client, it downloads a whole new copy of the game data (i.e. from scratch) and adds the Legion Data to it. In that reddit, some said that dragging your live folder into the PTR folder would prevent a re-download of old content and allow you to only have to download the new relevant content. The reason I am looking into this is because I don't have much more disk space on this computer (only a spare 15 GB or so). I was wondering, is there any possible way to reduce the amount of space the Legion download will take up so I don't hit the cap? I looked up today the system recommendations for both WoD and Legion to see the recommended amount of disk space. WoD said 38 GB and Legion said 45 GB. Correct me if I'm wrong, but does that mean there is only 7 GB of NEW content? If so, how can I ONLY download those 7 Gigs and not pointlessly go through a re-download. If the 45 GB the Legion takes up really means the total space Vanilla-Legion takes up, I understand that I could always delete my WoW Folder (excluding important stuff like account info and variables) and just do a full download of the 45 GB, however that would be awfully messy and impractical. MAIN QUESTIONS: 1. Does the 45 GB estimated for Legion refer to ONLY Legion data or Vanilla-Legion? 2. Is there any way I could circumvent having to download old content if the above #1 is Vanilla-Legion? 3. If #1 is Vanilla-Legion, would a delete and full download be a viable solution to save space? I know this is big post. I appreciate all feedback :)Gagus12 4d
4d WOW51900319 Frequent Issues This is an on-and-off issue, coming from Minneapolis, MN, USA. Two nights ago, I was able to play just fine, but the day before that, and today, I'm constantly kicked off with a WOW51900319 error at the character select screen. I'm running a Game Repair, which, at moments, seems to have been a fix, but it's inconsistent. The issue isn't local, and isn't related to the OS, as I've had this issue on Mac OS Sierra 10.12, and the High Sierra beta, 10.13. With having the game operate just fine one day, and constantly disconnect the next, I'm left believing that this is a game-related issue, most likely a bug. Searching the internet as well as other forums, this issue seems to have been constant with a large mass of players from all over the world, Windows and Mac-related. I've logged in with both the game launcher, and directly in WoW itself. Comcast is my ISP. Mac Mini 2011 Mac OS 10.13 High Sierra Beta 17A306f 16GB DDR3 1333MHz RAM Samsung 850 EVO 256GB SSD AMD Radeon HD 663M 256MB VRAM (My hardware barely meets the minimum recommendations for playing WoW, but this is an issue of connectivity, not gameplay.)Sonicgott3 4d
6d Unable to use shift + mouse buttons Hi folks, I have an issue where previously things like holding shift + left clicking on a corpse would auto-loot. Or, shift + left clicking on mail items would loot the mail. I thought maybe this was a looting problem only, so I just turned on auto-loot (which of course doesn't solve the mail problem). But then I found other shift+click modifiers don't work either. I'm unable to socket any gear (shift + right click), or view my artifact details (shift + right click). I tried deleting my Cache, WTF, and Interface folders, but the problem persists. This seemed to start happening after updating to macOS Sierra or after the last patch Tuesday. Both happened around the same time so it is difficult to say which may have caused the issue.Fatherdub24 6d
Jul 22 ERROR #154 (0x8510009a) Thats a good way to start the new patch, my wow wont launch!!!! After i click PLAY, a pop up window with the message ERROR #154 (0x8510009a) came out and i just cant play!!! Any thoughts?Taurenpalla91 Jul 22
Jul 21 Trying to Log into the Ptr... I have been into the PTR several times in the past week, however, today, I keep getting a strange occurrence. I click play, the icon for the Test Server shows up, but then I get an error "ERROR #154 (0x8510009a)", followed by a second window telling me that 'Word of Warcraft Public Test Launcher wants to make changes' and asking me for the computer pw. I click cancel, and get an error prompt 'F1DB9B97-B333-4069-BC51-6FF16BE1D561'. I have tried repairing, deleted and reinstalling twice, and still get the same problem. Please advise. Note: I do not know if this has any bearing on the issue, but when I attempt access the PTR, right after the Test Realm icon shows up on my tool bar, right beneath it the Live WoW Icon shows up and that is when I am prompted for my computer password. I.E. Green Icon with capital T shows up, error pops, live icon with capital W shows up, and prompt for computer password shows up. I then get a window telling to wait a minute and try again, has button to simply say ok, when button is clicked, another window pops with error that allows me to indicate what I was attempting to do and send it to Blizzard. I have sent that at least twice.Elta4 Jul 21
Jul 21 NVIDIA web driver broken with OSX update I just downloaded the macOS update and noticed that I could not turn on the NVIDIA web driver when the computer restarted into the default graphics driver. I uninstalled/reinstalled the NVIDIA web driver, but cannot open the installation package because it is not compatible with the current version. Hopefully NVIDIA updates soon.Etzel2 Jul 21
Jul 21 MacBook Crashes while playing WoW Hi All, Since the release of Legion I'm having crashes in my MacBook while playing WoW. The laptop either simply shuts down (dies instantly) or the screen freezes for about 10-15 seconds and then shuts down (dies instantly). There is no standard behavior about when it happens, at least none I could identify, there are times when I can play for days and days and it does not happen. Other times it happens all the time and I just to stop playing. This does not happen with other games. I also play Diablo 3 from blizzard without any problems. I recently took my laptop to an Apple support place and they did a throughout analysis and found nothing. Stressed the video board with 4k videos and everything else. Left it on for 5 days in a row and found nothing. In the end they ran an application compatibility analysis and it gave away that WoW is NOT COMPATIBLE with Sierra, only with El Captain. I'd like to know if anyone else is going through the same thing, and if Blizzard is aware and acknowledges this situation. And if yes, what is the plan to solve. My MacBook specs are: MacBook Pro - Model MacBookPro11,3 (Retina, 15-inch, Late 2013) 2,3 GHz Intel Core i7 16 GB 1600 MHz DDR3 Intel Iris Pro 1536 MB on board NVIDIA GeForce GT 750M off board 2048 MBRall1 Jul 21
Jul 21 Can't find streaming in Beta launcher. First off, I'm on Mac. I can't find the Streaming thing in the settings. I'm using the Beta launcher, version (Beta). I looked around and tried clearing the cache and rebooting BNet. That didn't work. I'm not sure how to get this streaming working! Help please?Sylauane1 Jul 21
Jul 20 7.2 Loading Screen Flickers Black I play wow in window mode with updated Nvidia Driver for 1070. Since 7.2 my loading screen would flicker black over the loading screen art. Only way to stop it is to bring the Blizzard App in the foreground over WOW.Tatjyana9 Jul 20
Jul 20 iMac Graphic setting help Before all the Mac hate I want to let everyone know that I need to use a Mac specifically for school so please drop the Macs are garbage for gaming BS I know, I 've heard it before. This is what I'm using Mac (Retina 4K, 21.5-inch, Late 2015) 3.1 GHz Intel Core i5 8 GB 1867 MHz DDR3 Intel Iris Pro Graphics 6200 1536 MB So I purchased this computer just this past September and I don't know very much about computers but I think it can run the game much much smoother. I have really low FPS (around 32FPS in Dreamwalk) and I can almost swear my 2012 macbook was running smoother. Below i've included screen of my graphic settings. Any help will be awesome. ty! I've tried bringing the resolution down in the past however, things get super blurry afterwards and I dont know how to fix thatObeah2 Jul 20
Jul 20 Battlenet App stuck The battlenet app seems to be stuck on loading account information. Not sure what's going on. I can swap to the news and shop tabs, but the games tab is constantly loading account info.Yangxiaolong0 Jul 20
Jul 18 Full screen not working correctly 10.12.5, Mid2010 iMac (so no Metal) Cmd-Tab initially works fine, but after you go back to WoW, Cmd-Tab acts sort of like it's in Full Screen Windowed mode, in that Cmd-Tab now just changes the cursor to the normal system arrow, system desktop keys are active (the various Mission Control keys, e.g. I have control-left, up, down, right to switch desktops or show desktop, etc). You're still in the game (other non-system-bound keys are handled normally). Other desktops don't show their windows. Cmd-Tab to another open app goes back to the WoW window, while Cmd-Tab to the WoW window doesn't seem to work. If you do have the WoW window up, clicking anywhere brings back the normal WoW cursor, but the Mission Control keys are still active. Using System Settings (or Cmd-M) to switch to Windowed mode, then back to Full Screen, resets it so that everything works correctly, until the next time you Cmd-Tab away again. Using System Settings to re-select Full Screen mode (even though you're already supposed to be in Full Screen mode) then clicking on Apply makes the screen go black, but you can recover with Cmd-M.Growltiger22 Jul 18
Jul 18 WoW crashes Mac when playing in Outland I was having no problems for a while until my youngest toon hit Outland. Whenever I'm flying around there I have constant crashes. Sometimes it's only the game client but the entire Mac is also a frequent occurrence. I've trashed the Cache, WTF, and Interface folders but that didn't help at all. I consider the Mac crashing a serious problem, this is sometimes that happens maybe once a year under normal cirumstances.Skagerrak6 Jul 18
Jul 18 PTR 24563 fails to display world on Mac Specifically a MacBook Pro (Retina, 13-inch, Mid 2014) running 10.12.5. The world is either solid black or solid blue based on where I have been. The name tags over NPCs appear. Dialog bubbles appear. The normal UI elements of the map, gryphons, action buttons, all appear. Music plays. Moving works because the position in the map updates. Just no world to see. Note that the same machine runs release 24461.Nimhfree1 Jul 18
Jul 17 Escape key doesn't work Hello, I've tried two different keyboards on my Mac Pro since 4.1 and with neither of them can I use ESC within WoW. It works outside of WoW, but not inside WoW. Not just in the toggle menu sense (that bind is set) but if I try to bind esc to something else, it doesn't sense the keypress, and if I am just at the deathwing screen (login screen) it still does nothing. Any ideas? This is just since 4.1 as far as I can tell. it is driving me crazy. Thanks.Gnolie55 Jul 17
Jul 17 Freeze Problems its been over a month now and the game keeps freezing Help is neededBagsofmoney0 Jul 17
Jul 17 FPS Tanking in Raids on MBP Early 2015 Early 2015 Macbook Pro. 2.9 GHz Intel Core i5 w/ 8 GB RAM. Intel Iris 6100. I get decent FPS in the open world. 45 FPS in Legion content; 65 FPS on Draenor. I can handle dungeons fine, however I see massive FPS drops in any raiding content, whether LFR or Normal. I have turned settings all the way down to 1. Reduced render scale to 50%. I still cannot get above 25 FPS on a consistent basis. Often times dropping as low as 18 FPS. It's as if the settings make little difference. I dumped all my addons but saw very little improvement there either. I avoided the Emerald Nightmare and the Nighthold for this reason. I was hoping Tomb of Sargeras would be improved. So far I have had no such luck. Any advice? I am desperate to find a solution that will allow me to raid. Upgrading to a proper PC is not an option at the moment.Ruutaar3 Jul 17