Website Bug Report

Oct 29, 2010 Forum Guidelines and Reminders Welcome to the Website Bug Reports forum! Please report any issues you may experience while using the new World of Warcraft community site in this forum. Community forums work best when participants treat their fellow posters with respect and courtesy, so we ask that you take the time to read through the forum Code of Conduct (http://us.battle.net/en/community/conduct) and guidelines (http://us.battle.net/wow/en/forum/topic/15252595157) before posting. Important Reminders: Search The search function at the top of the World of Warcraft community site is extremely effective and robust. Before you create a new forum topic, please be use it to search for similar topics, blog posts, or web pages that may contain the answer for which you are looking. Making a new thread on an existing subject can result in your thread being deleted or, if you continue to re-post the same content, the loss of your forum privileges for spamming. Rating The forum rating system can be used to promote positive discussion, demote unhelpful comments, and even report posts that violate the forum Code of Conduct. By hovering over a post you'll be presented with several options, including a "thumbs up" (Like) and a "thumbs down" (Dislike) icon. Clicking the "thumbs up" icon will rate the post up. If enough people like a post, it will gain a Highly Rated status and appear at the top of related search results. Highly Rated posts will also have a highlighted background. Clicking the "thumbs down" icon will expand a drop-down menu which will include "Dislike," "Trolling, "Spam" and "Report" options. "Dislike" will rate the post down. If enough people dislike a post, it will be darkened, and with a lot of dislikes it will be hidden completely. You can also quickly report a post as trolling or spam, or use the report function to fill out a more comprehensive description of a violation. Please note that you can only rate each post once. Use your power wisely to help foster a positive and helpful forum community. Have fun posting on these forums, and good luck with your adventures in Azeroth!Lylirra1 Oct 29, 2010
Dec 14 Meet Baardoch We have a goal to provide more updates, feedback, and clarity around issues that pertain to our website and forums. With that in mind, please say hello to Baardoch. Baardoch has been at Blizzard for many years, first in our Customer Support group, and now as a Program Manager on our Web team. I've personally enjoyed working with him on the new website and forums for the last few months, and I'm really glad that he's here to talk to you in this forum.Kaivax7 Dec 14
Feb 11 New Web Armory/Profiles Feature Yesterday saw the release of the updated Character Profiles/Armory feature for the WoW Community site. World of Warcraft has a set of passionate and engaged fans and we are excited to see the community discussing this newly relaunched experience. The Web Development team has been actively reviewing the feedback from you all in comments, forum posts, social media and fan sites, and we want to take a moment to say ‘thank you.’ Much like the game, the site has evolved over the years, and will continue to evolve based on the needs of the players and the ongoing development of World of Warcraft. While we can’t speak specifically to priorities of upcoming features at this time, I can assure you that we do take your feedback into consideration when we determine what new features or changes to existing features we’ll work on next. If there are specific bugs or feedback on the Web Site, we encourage you to continue to post here in the Website Feedback Forum. We also wanted to take a moment to discuss the Web Auction House. Many of the comments have stated that this feature has been removed; while this feature has historically been accessed from your profile, the Auction House still exists—we have just moved how you access it. You can find it in the Site Navigation underneath Game-> Auction House. The same requirements (level restrictions, logged in, etc.) are still in place. We apologize for any confusion that this may have caused. Thank you for your time, your honesty, and your feedback. Every Voice Matters! Lok’tar ogar, BaardochBaardoch21 Feb 11
Jan 26 Current Web Armory Profile issues Hey everyone, Since there have been a few threads on similar topics and I wanted to consolidate the discussion and acknowledge that we are aware of the issues the community is seeing. Character Levels, stats and items not updating: In Progress We have identified issues with character profiles that are preventing them from updating properly. We applied a partial fix yesterday, so some of you may begin seeing characters update once you logout. We are close to a larger solution, but I don’t have a firm ETA yet. Character images and portraits not updating: In Progress We’re currently working with the game team to figure out the root cause and implement a solution so that you can return to seeing your Character in all their Legion glory. Demon Hunter weapons not showing: In Progress We believe that we have some solutions in place as a part of the larger Character Image update, and it should roll out at the same time as the image and portrait updates. We don’t have an ETA on when exactly to share right now, but we’ll try to provide an update when we can I wanted to make sure I shared some information on the issues in the interest of ongoing transparency and I’m hoping to keep this updated as we as we go. Please continue to report items here and we’ll make sure to take a look.Baardoch107 Jan 26
Nov 15, 2016 Static Render Domains Update Hey everyone, We’re in the process of updating the domains that are used for serving WoW render images. If you are linking directly to any render image, please make a note of this change. We encourage you to switch to these new domains as soon as possible. Here’s a few examples of this change: Avatar Image Old: http://render-api-us.worldofwarcraft.com/static-render/us/lightbringer/110/115539310-avatar.jpg New: http://render-us.worldofwarcraft.com/character/lightbringer/110/115539310-avatar.jpg Inset Image Old: http://render-api-us.worldofwarcraft.com/static-render/us/lightbringer/110/115539310-inset.jpg New: http://render-us.worldofwarcraft.com/character/lightbringer/110/115539310-inset.jpg Profile Image Old: http://render-api-us.worldofwarcraft.com/static-render/us/lightbringer/110/115539310-profilemain.jpg New: http://render-us.worldofwarcraft.com/character/lightbringer/110/115539310-profilemain.jpg Here’s some more details about our static render: Images generated per character (see above for an example of each) We currently render three different images: An Armory profile image An Armory inset image An avatar image Renders generation Whenever a character logs out of the game, a request is automatically sent to the static renderer for a new set of website images. These requests are processed in the order they are received. During peak gaming hours it may take longer for your character images to update and appear on the community site. Black silhouettes If a character avatar is displaying as a generic silhouette, this typically means one of two things: The selected character is under level 10. The selected character may have not been recently played. Note: Until an image is rendered for Death Knights for the first time, the silhouette for that class will default to that of a human. In the case of Demon hunters, it will default to a silhouette of a night elf or blood elf, depending on the character’s faction. Our goal is to provide faster, better, more reliable services and this is just another step towards that goal. For Azeroth!Baardoch0 Nov 15, 2016
12h Armory profile not updating I am having an issue with my armory profile and per the ticket that I opened I was informed to make a post here for this issue. My armory (just on this character) hasn't been updating at all. It's been 5 days since the last time it updated. This is preventing me from using SimC for calculating my character's damage along with getting my stat weights. It's also preventing other 3rd party websites from tracking information (Raidbots, WoWProgress, etc). Is there a known issue with this or an update in this issue? Thanks.Cutsme38 12h
22h Posts not found in history I'm not sure if this is a bug or not but I've noticed that some of my posts don't show up in my character post history.Kuddlebugg69 22h
1d Post History There seems to be a problem with viewing my post history. It's been like this for at least a month now. Do any of the folks in this forum know how I can fix this? Maybe I accidentally clicked a wrong setting somewhere?Skruffette12 1d
1d XML errors on the Forums I'm using Chrome Version 65.0.3325.73 (Official Build) beta (64-bit). and for the last day and a half been getting a XML error every 3 or 4th page on the forum and when I do need to refresh the page several times. Its a pink box that loads in above the top bar with the Blizzard log and games, shop, news, esports which the error moves down and doesn't load anything else. the msg in the error box says ... with the line and column numbers changing every error or every time I refresh.Syeana2 1d
1d Edit is occasionally creating new posts Edit is occasionally incorrectly creating a new post. This is definitely not a case of accidentally hitting the quote button, since there's no quote (and anyway the buttons are in very different locations). The post is just identical to the old post, but with the changes. This is the first time I've ever seen this happen, but it has happened to my posts multiple times today. I've deleted the duplicates, and it does not always happen. But yeah, multiple times today when it's never happened before. I'm on Windows 10 and Firefox.Skadja0 1d
2d 7.3.5; Armory Displaying Char Ach Points As of today's patch to 7.3.5, the Armory no longer displays achievement point totals based on the total account-wide value visible in-game. Instead, it only shows character-specific point totals, despite showing the account-wide achievement progress; even when "Display Only Character Achievements to Others" is unchecked. https://imgur.com/zXkk7FI Here is a character that I have not logged into yet as of the patch, which is still displaying the then-correct, account-wide achievement point total (total points went down due to achievement changes, but is reflecting the in-game, account-wide total): https://imgur.com/nsy3Yew For reference, this is what it would look like if I *DID* toggle on the Display Only Character Achievements to Others. https://imgur.com/RGagJh7 The point value is still incorrect, but much closer to the intended amount. I'm guessing this is because it hides actual account-wide (blue border) achievements, but still gives my character point credit. (Also worth noting that the value from the armory is still slightly inaccurate versus the in-game total, despite me making multiple in-depth reports since the initial achievement desync bug from 5.2, but that's another problem that's probably never going to get addressed.)Orunno6 2d
2d Forum post history - it's getting old guys. Been a problem since early December. Time to move the priority from "low" to "medium" already. It's bad enough your forum features are circa ... well, never. Since BBS systems were more advanced at 1200 bps. >:( C'mon guys. This is starting to look bad. Yours, Cranky NelfWyspers66 2d
2d Can not armory my own characters. Title says it. Been about a week now. Can see any other players armory but none of my own, I get the 'must be character transfer, lower than level 10, etc.' page. Goes for 8 toons alliance and horde side. Please help.Khatara26 2d
2d Please, Fix my Armory! This character's armory is 3,160 +/- achievement points behind my other characters. She is missing quite a few feats and legacy's in comparison to my other chars., as well as being kind of all over the place in not showing shared achvs. This has been going on since I returned to her in Mists 3 years ago. She has also been my main played by FAR and nothing I seem to do will prompt her armory to update fully and correctly.Nawaushee4 2d
3d Constantly Logged Out, Unable to Login Since the BfA Alpha forums were restored, something has changed on the forums such that most of the time when I visit I am shown as not logged in. If I try to log in while on the forums, it simply loops back to the same page with that status unchanged. If I visit any other Battle.net site, I am still logged in. I have cleared my entire cache and all cookies (which I was extremely frustrated about having to do) and this issue still keeps re-occurring.. Every time I want to post on the forums now, I must completely log out of Battle.net and then log back in to "fix" the issue.Thecheat0 3d
4d Two Database Entries for One Character I'm having a pretty odd issue with my character. Back when it was level 90, I transferred it off of US-Eredar, and then back to US-Eredar some time later, under the same name. Whenever I use websites like Wowhead, Wowprogress, the import feature on SimulationCraft, and also sometimes when I log in under Blizzard's own App, the character information that pops up shows that I'm still Level 90, with all of the gear that I had prior to me transferring this toon off of US-Eredar. I know this is an issue with the database entries for my toon on Blizzard's backend because I'll occasionally see the level 90 version of my character on the WoW Armory App. It will however, sometimes show the right one. It's super strange. I've taken screenshots of this happening within the app too, so if they're needed, I can provide them. It's pretty straightforward though. Edit: If I hit the "Change Character" button within the forum post, both versions of my character show up at the same time. Edit2: Also, for whatever reason, a mage I level boosted to 90 way back in the day just doesn't exist in-game anymore. It's gone. But it does show up within the "Change Character" menu on the forum. What?!? When I realized this, I immediately made a new character under it's name, as I really don't want to lose the name "Wand".Arm2 4d
4d Achievements not displaying My total achievements don't show on my forum posts, but show when I view my character page. Also displays on all of my other characters, just not on Nytis????Nytis2 4d
4d LFR Dragon Soul not updating in Armory As you can see with these multiple posts(linked at bottom), there is a problem specifically with Dragon Soul and the tracking of the kills in the armory. Can we have a response from somebody regarding this matter? I have opened a ticket on this matter but have been redirected on the forums. Thank you https://us.battle.net/forums/en/wow/topic/20760755910#post-1 https://us.battle.net/forums/en/wow/topic/20742804524#post-1 https://us.battle.net/forums/en/wow/topic/17767227539#post-1 https://us.battle.net/forums/en/wow/topic/20753396636#post-1 https://us.battle.net/forums/en/wow/topic/20749888851#post-1 https://us.battle.net/forums/en/wow/topic/20351865030#post-1 https://us.battle.net/forums/en/wow/topic/20752560502#post-1 https://us.battle.net/forums/en/wow/topic/20753635929#post-1 https://us.battle.net/forums/en/wow/topic/20419812706#post-1Intillapa2 4d
5d Alpha Forums still unpostable Greetings, I got into Alpha on Feb 8th and still don't have access to the Alpha Forums. I was told via a GM ticket that this was being worked on. What is the ETA?Líghthammer11 5d
6d Friendly Reminder To Mods The sooner the search tool and post history functions get fixed by the web team, the sooner the spam threads stop, and the sooner your jobs get easier. I guess what I'm saying is, it's been almost a month now and no updates from the web team as to what and how they broke these 2 spam-fighting functions. Is there an ETA or have they given up on searching for the bug? And if they've given up, does the team have a backup plan, like rolling back the patch that broke it (to me, the Blizzard Forum 3.0 update broke more than it fixed).Illumona13 6d
6d Achievements not displaying My total achievements don't show on my forum posts, but show when I view my character page.Nytis0 6d
6d Mythic Leaderboard Tracking Issue So as the title suggests my group and I have run in to the unfortunate problem of having a few of our keys not tracked. In-game they showed up on our 'mythic dungeon' tabs but later when we checked the leaderboards they were nowhere to be seen, despite being within the top 100. This happened to us roughly 3 days ago and was a massive let down as we managed our PR on seat during that time. Hopefully there is a way to fix/recover any unrecorded runs that myself and anyone else had during this time and if not, at least bring awareness to the issue. Thanks, Splint.Splìnt1 6d
Feb 12 Tabard on armory displaying wrong showing no guild emblem on any of my charactersÀglaica0 Feb 12
Feb 12 Missing Guild Achievements I know the website's being worked on but I did want to draw your attention to this: When clicking on my Guild's achievements at: http://us.battle.net/wow/en/guild/exodar/Guardians_of_the_Nexus/achievement a lovely eggshell shaded page appears with the following message: XML Parsing Error: not well-formed Location: http://us.battle.net/wow/en/guild/exodar/Guardians_of_the_Nexus/achievement Line Number 1718, Column 138: <span class="icon-frame frame-18 " style='background-image: url("https://render-us.worldofwarcraft.com/icons/18/achievement_boss_kael'thassunstrider_01.jpg");'> -------------------------------------------------------------------------------------------------------------------------------------------------------^ I wasn't sure if it was just my guild, so I headed to a friend's guild, also on Exodar, and their achievement page worked fine. It's also possible that it might be something we did by trying to earn some retro achievements but I thought I should point this out to someone. Thanks!Blackangus0 Feb 12
Feb 11 WoW website white screen Armory and WorldofWarcraft.com show up with a white screen with giant blizzard logos. This only happens on chrome, and I have no issues with any other sites. Anyone have this issue before? Restarts and clearing cookies has not fixed anything.Nixis0 Feb 11
Feb 10 Forum chars missing keep missing characters on the drop down menu on "posting as:" First it was my main, so I switched to my first alt to post..now that too is gone. What is going on?Aggronought1 Feb 10
Feb 9 Make a sticky thread about post history like how you made a sticky thread about armory issues. So people can converge on that instead of making dozens and hundreds of random threads. Because we can't easily locate the threads we posted in about it given our lack of post history. And on that note, how's it going with the post history? If there's a blue post somewhere, go ahead and sticky that for us so you don't have to be inundated by our inquiries about it. I know Ornyx said he made a ticket for you all and it should be fixed soon, but that was weeks ago and I didn't think to bookmark that thread at the time. Thanks!Darknight0 Feb 9
Feb 8 No last post history I just made a post 2 days ago called so thing like "refund heirloom upgrades" I can no longer see it or my post history for itJustanother7 Feb 8
Feb 6 Forum fantasy As we know currently there is an issue where post histories are broken, (the last post I can see is December 29th). If have been sitting back and thinking what could cause such a change in basic functionality and I think I have worked out what the problem is; The dev team and the web forum team have been switched; so what we have now is “Forum Fantasy”. The dev team want forum users stop using post history to skip over content; after all the work placed into these forums is being ignored when you can simply drop into a thread that you have recently posted in, so now we have this new immersive forum experience of manually tracking down old posts the way the forums were intended to be. Now you have to scroll and read each and every thread that precedes the thread that you have previously posted in so you can best appreciate the time and effort that the dev team have lovingly created. RSI is a badge of honour that should be worn with pride with the knowledge that you are using forums in the optimal way. These forums ARE fun regardless of what you think. So seriously if you don’t like “Forum Fantasy” you should stop crying, stop posting in these forums and find other game forums to post in.Walkerbo6 Feb 6
Feb 6 Not Tracking Posts Was told by a blue from the Technical Support forums to post about this here. ... ...Zerkon2 Feb 6
Feb 6 Auction API down for 2 weeks? The AH API appears to be out and has been for 2 weeks. Can someone confirm this and fix the API. Looks to be a major outage...Auctionally2 Feb 6
Feb 5 Season 5,6,7 Elite vs. T21 Mythic DK set helm As you can see from the screenshots below... the Mythic T21 helmet has a blue glow effect and the Elite helmet also has the same blue glow effect. I would like to assume that Blizzard didn't notice to switch the Elite helm glow effect to red.. If not I'm a little upset at how much that makes the helm totally not match the rest of the set. - T21 Mythic: http://wow.zamimg.com/uploads/screenshots/normal/648146.jpg - Season's 5,6,7 Elite re-color: http://wow.zamimg.com/uploads/screenshots/normal/648149.jpgVinasty0 Feb 5
Feb 4 Armory When is the Armory planning on being fixed?Jagermeistr4 Feb 4
Feb 3 Posts getting deleted? I have been having this issue forever where if I try and post under the code tags, it deletes my post. It'll appear for awhile and then I cannot find the post anymore. It doesn't help at all that post history is broken as well. :(Aayah1 Feb 3
Feb 3 Something's not quite right, Armory error Since the launch of 7.3.5 I have had the following issue: https://worldofwarcraft.com/en-us/character/saurfang/delanoben does not load even when I am logged in. All other tabs work and update except the main character tab and it will not refresh. I tried for days before lodging a ticket in case it would self correct which it has not. My ticket Issue ID: #62226147 was answered with a redirection to here. Hopefully you can look into this :-)Delanoben17 Feb 3
Feb 2 No More Post History? Did the changes to the website break the functionality to see post history? I can't see any post history for myself for the last two days. Ever since the problems with posts appearing and disappearing.Axebreaker5 Feb 2
Feb 2 Search filter Broken in guild recruitment So when you try to search for a word in the guild recruitment forums and hit the filter to sort by "Latest" the latest posts are all from Jan 3 2018. So essentially the search filter latest in that particular forum is totally nonfictional. Can a dev possibly enlightenment what is going on or confirm that the function is in fact not working?Vetrai1 Feb 2
Feb 2 Would just like to know Is there any intention to fix the forums or is it just another thing that's been left to rot around here?Arf2 Feb 2
Feb 2 No post hisory since last year The forums have stopped tracking my posts since Dec 31,2017. Nothing I have posted since then shows up in my post history.Zanderoth3 Feb 2
Feb 2 My post history doesn't show new threads. I don't know why but it seems my post history is stuck.Feelzbrah7 Feb 2
Feb 2 Post history Not working Status https://us.battle.net/forums/en/wow/topic/20760658560#post-5 Forum Operator / Moderator Please sticky so we can hopefully reduce the number of posts on this subject every 5 minutes :)Tyrealle11 Feb 2
Feb 2 Post history missing This is down-right frustrating. I am unable to follow posts any other way except book marking them in my browser. This is very shifty.Nerfedclass2 Feb 2
Feb 1 Achievements in forum They are not showing up it says that I have a 0 Is this a bug :( Please helpLanveldear0 Feb 1
Feb 1 Forum post History still broken... blue post needed.Treia5 Feb 1
Feb 2 Warlock Dalaran Well Disconnect Bug So I was killed after porting to dalaran sewers and I flew into the well in my spirit form to go rez but when I went into the well, my warlock started teleporting back and forth from the sewers to the main level of dalaran resulting in an immediate disconnect. I can't even log onto that character now because it just causes an immediate disconnect. I can't click any buttons on that character so there's no way to get out. I need Blizzard to move my character for me and please fix this bug.Rokondrius2 Feb 2
Jan 31 Missing characters after patch 7.3.2 Greetings adventurers! We experienced an issue after patch 7.3.2 went live that was causing characters whom had logged out since the patch went live to be hidden from certain features on several online systems such as the WoW armory on worldofwarcraft.com, the WoW web API, as well as from some mobile applications. We have resolved this issue, however, any affected character will need to log in and log out of the game for the affected character to once again display in those affected systems.Maguthul7 Jan 31
Jan 31 Forum Problem? So for the last few weeks I've been unable to view my posting history. It's like almost a month behind. Is there any reason for this or?Saelara1 Jan 31
Jan 31 Duplicated character my armory page has two equal characters, thus preventing the raider.io update. I'm following the GM's recommendation that you asked me to post the problem here. I would like a solution. thank you I await an answerPest0 Jan 31
Jan 29 Wow armory Is anyone else having the error and this realm is under maintenance error on the wow armory? It's been giving me the error since the last maintenance.Moartelily23 Jan 29
Jan 28 Website bug I sent in the following as a ticket: "I have posted several forum threads as Restomagus, yet none of them show up. When I use the dropdown menu where it says Restomagus on this website, then select view post history, it says there are no posts as this character. Yet, I know for a fact this is the character I am posting as." The response I got included: "I had a look on the forum site, and I also am getting those results when trying to search that character's post history. The best course of action with this is to make a bug report about the website itself, since that will be able to be checked by our web team directly. In order to report a potential issue with the site, I would recommend making a post on our Website Bug Report forum, which is located at https://us.battle.net/forums/en/wow/1025938/." So, this is my post.Restomagus0 Jan 28