Website Bug Report

Oct 29, 2010 Forum Guidelines and Reminders Welcome to the Website Bug Reports forum! Please report any issues you may experience while using the new World of Warcraft community site in this forum. Community forums work best when participants treat their fellow posters with respect and courtesy, so we ask that you take the time to read through the forum Code of Conduct (http://us.battle.net/en/community/conduct) and guidelines (http://us.battle.net/wow/en/forum/topic/15252595157) before posting. Important Reminders: Search The search function at the top of the World of Warcraft community site is extremely effective and robust. Before you create a new forum topic, please be use it to search for similar topics, blog posts, or web pages that may contain the answer for which you are looking. Making a new thread on an existing subject can result in your thread being deleted or, if you continue to re-post the same content, the loss of your forum privileges for spamming. Rating The forum rating system can be used to promote positive discussion, demote unhelpful comments, and even report posts that violate the forum Code of Conduct. By hovering over a post you'll be presented with several options, including a "thumbs up" (Like) and a "thumbs down" (Dislike) icon. Clicking the "thumbs up" icon will rate the post up. If enough people like a post, it will gain a Highly Rated status and appear at the top of related search results. Highly Rated posts will also have a highlighted background. Clicking the "thumbs down" icon will expand a drop-down menu which will include "Dislike," "Trolling, "Spam" and "Report" options. "Dislike" will rate the post down. If enough people dislike a post, it will be darkened, and with a lot of dislikes it will be hidden completely. You can also quickly report a post as trolling or spam, or use the report function to fill out a more comprehensive description of a violation. Please note that you can only rate each post once. Use your power wisely to help foster a positive and helpful forum community. Have fun posting on these forums, and good luck with your adventures in Azeroth!Lylirra1 Oct 29, 2010
Feb 18 Meet Baardoch We have a goal to provide more updates, feedback, and clarity around issues that pertain to our website and forums. With that in mind, please say hello to Baardoch. Baardoch has been at Blizzard for many years, first in our Customer Support group, and now as a Program Manager on our Web team. I've personally enjoyed working with him on the new website and forums for the last few months, and I'm really glad that he's here to talk to you in this forum.Kaivax5 Feb 18
13h Current Web Armory Profile issues Hey everyone, Since there have been a few threads on similar topics and I wanted to consolidate the discussion and acknowledge that we are aware of the issues the community is seeing. Character Levels, stats and items not updating: In Progress We have identified issues with character profiles that are preventing them from updating properly. We applied a partial fix yesterday, so some of you may begin seeing characters update once you logout. We are close to a larger solution, but I don’t have a firm ETA yet. Character images and portraits not updating: In Progress We’re currently working with the game team to figure out the root cause and implement a solution so that you can return to seeing your Character in all their Legion glory. Demon Hunter weapons not showing: In Progress We believe that we have some solutions in place as a part of the larger Character Image update, and it should roll out at the same time as the image and portrait updates. We don’t have an ETA on when exactly to share right now, but we’ll try to provide an update when we can I wanted to make sure I shared some information on the issues in the interest of ongoing transparency and I’m hoping to keep this updated as we as we go. Please continue to report items here and we’ll make sure to take a look.Baardoch89 13h
May 30 New Web Armory/Profiles Feature Yesterday saw the release of the updated Character Profiles/Armory feature for the WoW Community site. World of Warcraft has a set of passionate and engaged fans and we are excited to see the community discussing this newly relaunched experience. The Web Development team has been actively reviewing the feedback from you all in comments, forum posts, social media and fan sites, and we want to take a moment to say ‘thank you.’ Much like the game, the site has evolved over the years, and will continue to evolve based on the needs of the players and the ongoing development of World of Warcraft. While we can’t speak specifically to priorities of upcoming features at this time, I can assure you that we do take your feedback into consideration when we determine what new features or changes to existing features we’ll work on next. If there are specific bugs or feedback on the Web Site, we encourage you to continue to post here in the Website Feedback Forum. We also wanted to take a moment to discuss the Web Auction House. Many of the comments have stated that this feature has been removed; while this feature has historically been accessed from your profile, the Auction House still exists—we have just moved how you access it. You can find it in the Site Navigation underneath Game-> Auction House. The same requirements (level restrictions, logged in, etc.) are still in place. We apologize for any confusion that this may have caused. Thank you for your time, your honesty, and your feedback. Every Voice Matters! Lok’tar ogar, BaardochBaardoch14 May 30
Nov 15 Static Render Domains Update Hey everyone, We’re in the process of updating the domains that are used for serving WoW render images. If you are linking directly to any render image, please make a note of this change. We encourage you to switch to these new domains as soon as possible. Here’s a few examples of this change: Avatar Image Old: http://render-api-us.worldofwarcraft.com/static-render/us/lightbringer/110/115539310-avatar.jpg New: http://render-us.worldofwarcraft.com/character/lightbringer/110/115539310-avatar.jpg Inset Image Old: http://render-api-us.worldofwarcraft.com/static-render/us/lightbringer/110/115539310-inset.jpg New: http://render-us.worldofwarcraft.com/character/lightbringer/110/115539310-inset.jpg Profile Image Old: http://render-api-us.worldofwarcraft.com/static-render/us/lightbringer/110/115539310-profilemain.jpg New: http://render-us.worldofwarcraft.com/character/lightbringer/110/115539310-profilemain.jpg Here’s some more details about our static render: Images generated per character (see above for an example of each) We currently render three different images: An Armory profile image An Armory inset image An avatar image Renders generation Whenever a character logs out of the game, a request is automatically sent to the static renderer for a new set of website images. These requests are processed in the order they are received. During peak gaming hours it may take longer for your character images to update and appear on the community site. Black silhouettes If a character avatar is displaying as a generic silhouette, this typically means one of two things: The selected character is under level 10. The selected character may have not been recently played. Note: Until an image is rendered for Death Knights for the first time, the silhouette for that class will default to that of a human. In the case of Demon hunters, it will default to a silhouette of a night elf or blood elf, depending on the character’s faction. Our goal is to provide faster, better, more reliable services and this is just another step towards that goal. For Azeroth!Baardoch0 Nov 15
1d Armory Not Updating since 7.2.5 This toon im posting on is now 912 ilvl and has a new leggo on and its not updating but my Xmog is how does that make any sense?Mud4 1d
1d fix your !@#$ing login cant use auction house over the web since new website, page just !@#$ing reloads when trying to create an auction ongoing issueMoravsky0 1d
1d battle.net broken far as I know, to log in using the mobile legion companion app, it logs into battle.net first. it sits there "connecting" endlessly. tried a number of times, all the same, can't log in, can't check anything, now I have to get to the big machine just to check my table... grrrr.Brightbrown0 1d
1d Duplicate Armory Character Name: Cyberz Realm: Azralon I transferred my Horde Troll Druid from Azralon to Nemesis Alliance over three year ago. And then I went back to the horde azralon, but in the tauren race. But sometimes, when I open some website or app that needs the armory, it still shows my old druid (Troll 95 from mop) armory along with my new one. Any type of info I can receive for this would be greatly appreciated. Thank you.Cyberz0 1d
2d Character Transfer: ERROR: Server Unavailable Trying to move my hunter from Sargeras, doesn't seem to work, gives an almost immediate error. Under the gold cap, nothing in my mail, etc etc. Sargeras didn't seem to show up when I was looking for realms so I had to type it in manually.Goldstein1 2d
3d Armory Not Updating It's been 3 or 4 days since I've updated. I also did a race change in this time, but it seems that my PvP ratings and spec weren't updating prior to the change even. Someone else said that having S4 gear on was the problem, so I might try that solution next.Helfdan0 3d
3d Armory still isn't working This hunter that I am currently posting on hasn't been updated on the armory in over 2 weeks. My alts on the other hand do update hourly. Is there something that I can do or will I have to sit around waiting for blizzard to fix this issue?Offline8 3d
3d Guild is not in Armory.. or at least updating Its not a new guild.. its not showing any of the ToS at all. so it isnt showing any progress ... loot or anything..Búrn0 3d
3d Randomly logged out I am logged out of my account randomly throughout the day, I'll be mid arena or dungeon and i just get logged out.Ikizukuri0 3d
3d Shop For Christmas, I received a $100 Gift card, I put the whole card in my Battle.net Wallet. < Awesome I can buy some mounts and some game time when my 6 Mo comes up... NO You cant POSSIBLY use your damn wallet to buy game time?!?! WTF Your shop is stupid Blizz. Fix your !@#$.Decalfinated1 3d
4d 404/500 errors. Servers dying, fyi. Happening a lot.Jitka0 4d
4d Mac Users Getting 404 and 500 most times Thread about it here https://us.battle.net/forums/en/wow/topic/20755855398?page=1Jamalia4 4d
4d Transmog Not Showing Up on Web Profile Hi... This is really more of a Transmog Issue: In-game both my character (while playing) and my transmog menu show my shoulders the way I transmog'd them (same set different skin - red balls of flame with silver/metal accent) to match my helm and my belt. On my profile on this website, my forum avatar and in the Armory App for my iphone, the shoulders show a different skin (the blue balls of electricity and gold accent)... I've tried re-transmoging them about 10 times now to the red/fire/silver accent skin but they do not update on the forums/web profile/armor app no matter what i do. TL;DR - Shoulders don't show up as transmog'd on website/forum avatar/armory iphone app.... please help.Monieshotz0 4d
5d "Realm Status" link broken I was using a link on the support page which was supposed to point to the Realm Status page, but I got a "page not found" error message. Seems your own links are broken, Bliz. https://us.battle.net/support/en/article/WOW51900328 https://worldofwarcraft.com/en-us/realmstatusFriedbones1 5d
5d No characters in armory. I log in to the correct region, the correct account and password, even authenticate, but when I get in to the app, Guild, Auction House, Guild Chat, Events and My Characters are grayed out. I have no character select option in the lower right hand side, either. What can I do? Here's a shot of my screen: http://imgur.com/XlzbW6fPopehappycat52 5d
6d Armory shows wrong weapon skin My Death Knight has the heroic (blue) version of Hellrender transmogged in-game, but the armory is showing the normal (orange) version of Hellrender instead.Dinìvas0 6d
Jun 19 Armory profile not updating I am having an issue with my armory profile and per the ticket that I opened I was informed to make a post here for this issue. My armory (just on this character) hasn't been updating at all. It's been 5 days since the last time it updated. This is preventing me from using SimC for calculating my character's damage along with getting my stat weights. It's also preventing other 3rd party websites from tracking information (Raidbots, WoWProgress, etc). Is there a known issue with this or an update in this issue? Thanks.Cutsme6 Jun 19
Jun 19 Armory not updating My armory (just this toon - other toons on my account seem to be fine) hasn't been updating for quite some time now. Are there any updates with a fix from the web team? thanks.Fable4 Jun 19
Jun 19 Auction House not working Unable to sell through remote auction house(on a pc through web browser NOT a cell phone), page just reloads when 'create auction' is pressed, I've gone through the delete cookies / clear cache ... I've tested this on three different personal computers, running either win7 / 10. firefox / IE ... blizzard support is crap, no one has a clue, just keep getting the same bull!@#$ run around, anyone know to fix this, although I doubt its anything on my end ...Chkang0 Jun 19
Jun 15 Player Profile/Armory Update 6/2/17 We wanted to take a moment to update you all on the progress on the Profile/Armory feature. As discussed in my previous post, the team is actively reviewing the community sites and forums, compiling feedback and committing code against it. Below you will find a quick bullet list of some of the items that we have updated since our May 9th launch. Added support for Hunter stable pets Added basic filters for Collections (Pets & Mounts) Added support for multiple talent specifications and tooltip support Fixed a bug preventing regular raids from showing as incomplete due to a Heroic-only boss not being killed Fixed a bug preventing character title from displaying properly Additionally, we made some minor tweaks and quality of life improvements to address some bug fixes on different devices and browsers. We appreciate your feedback as we work to support this important feature. The team continues to work on new features and improving existing ones. As more are released, we will be posting additional updates as appropriate. Lok’tar ogar, BaardochBaardoch6 Jun 15
Jun 14 New legendaries missing equip text All the new legendaries that were added today are missing their Equip: effect from the 'description' field in the item API. ie: new item: 151798 "itemSpells": [{ "spellId": 248072, "spell": { "id": 248072, "name": "Chaos Theory", "icon": "ability_creature_cursed_04", "description": "", "castTime": "Passive" }, "nCharges": 0, "consumable": false, "categoryId": 0, "trigger": "ON_EQUIP" }], old item example: 132410 "itemSpells": [{ "spellId": 207970, "spell": { "id": 207970, "name": "Shard of the Exodar", "icon": "ability_creature_cursed_04", "description": "Your Time Warp does not cause Temporal Displacement on yourself and is not affected by Temporal Displacement or similar effects on yourself.", "castTime": "Passive" }, "nCharges": 0, "consumable": false, "categoryId": 0, "trigger": "ON_EQUIP" }], Clubsteak1 Jun 14
Jun 14 [BUG] Armory Statistics missing I can no longer see any of the statistics about my toons, like how many times I've won/lost in AB on this toon. How many times I've died to other players, how many times I've loled, etc. Please fix soon.Cadavette2 Jun 14
Jun 13 Media I dont know if this is a bug or intentional, but i cannot find the media section of WoW. Its there for all other games that is on the blizzard website except for wow, and i was looking for those epic desktop backgrounds that i have come to love.Zilthina0 Jun 13
Jun 12 Transmog doesn't match the Armory So there are some troubles with the armor colors showing different than the one that I have set for transmog. For example I'm wearing the Green (Heroic) set of Teir 19 and it's showing up the Blue (Normal) mode set on some pieces on the armory page. Please fix this so I don't look stupid on the armory! Thanks!Draith3 Jun 12
Jun 12 Unable to change homepage portrait Greetings, So when I go to the homepage of worldofwarcraft.com (which looks fantastic btw) I notice that in the header bar it shows one of my characters. However it's showing a low level character that I only played a bit during the Legion invasion event to raise the EXP up. A monk. I haven't touched that character since. I don't see a way to change the character used in this portrait. When I select the portrait and view the drop down list of all my characters and select one, it opens a new window and loads that character's armory profile. When I return to the home page, it's still showing the Monk. Even if (back on that armory profile) I use the drop down there to select a different character. So I notice that the homepage has one character, the armory another, and the forums let me select yet another character. Are there plans to make all of this unified somehow?Demolic5 Jun 12
Jun 10 Remote AH + TSM data not working for Oceanic Realms The title says it all...FOr the past 4 days all Oceanic realms have not had access to remote AH. In addition to this the AH data not being updated for sites such as The Undermine Journal or TSM app. I not able to find any acknowledgement of this issue so please advise status ThxOwlkapown3 Jun 10
Jun 8 bug or intentional? profiles not easily found from mainpage, have to google for the link most times.Monthlycurse2 Jun 8
Jun 8 Missing in New Armory! Recent activity seems gone... something I referred to frequently (A LOT) to see what I got without having to log into the game, pour through my bank and try and guess what was the most recent acquisition. Makes trying to plan gear and upgrades VERY difficult. A VERY important ommission...Brightbrown0 Jun 8
Jun 8 Quest Questing in Surmar in the Felsoul Hold, the Black Tome is nowhere to be found. Sitting at the site, killed the felsoul inquisitors and the magehunters.., no Tome to pick up .Desdenardor0 Jun 8
Jun 7 Guild Armory Page Moved the guild back to an old guild tag in the last week but ever since we did that our armory page gives an internal server error http://us.battle.net/wow/en/guild/barthilas/Ascension/ Can't update anything with 3rd party sites (wowprog/warcraftlogs) because we apparently don't exist. Why? EDIT: Fixed finallyLeprakorn0 Jun 7
Jun 7 Wow Armory Hi How are you? I was trying to login to Wow Armory I am able to login but unable to do anything. Also all my toons have Error written underneath each if them, this was fixed a couple months ago and worked. Now it has happened again, unsure if others are having same problem. Regards.Catpow6 Jun 7
Jun 6 Armory page spec descriptions assume genders Take my pally for example: https://worldofwarcraft.com/en-us/character/dalaran/adolmaea It's quite obviously a male Draenei, but the protection spec description says "Uses Holy magic to shield herself and defend allies from attackers." This also happens to protection warriors: https://worldofwarcraft.com/en-us/character/dalaran/shieldbear Spec description on the armory page of a pandaren male: "A stalwart protector who uses a shield to safeguard herself and her allies." And blood DKs: https://worldofwarcraft.com/en-us/character/dalaran/dinìvas Male Draenei spec description: "A dark guardian who manipulates and corrupts life energy to sustain herself in the face of an enemy onslaught." It's a minor thing, but some consistency would be nice!Bearfu1 Jun 6
Jun 6 Auction In Google Chrome, internet explorer and Firefox. Cannot use my auction page recently. Very annoying, this has been ongoing for months. Tried everything suggested by WOW including newer updates, keeps saying error or insecure parts of page. Trouble contacting support. Thinking about cancelling my account. Script says; cb=gapi.loaded_0:122 GET https://realtimesupport.clients6.google.com/v2/customers/me/availabilities?…R&client_version=1495958617945&key=AIzaSyB5V4SIBGmrqREm7kf2fBJgPcBMCdUrLzE 401 () ? ?Hecter0 Jun 6
Jun 5 Replica Staff of Guldan I figured Bliz would have fixed this by this point in the expansion. Take a look at my profile. The staff shows up as either a simpleton's Rubik's Cube or a gallon of blueberry sherbert and vanilla. I'd like to give the impression that I may be able to cause more than a slight ice cream headache for all the fuss and bother of my Transmog. Thanks for your time - Ubodu ♈Ubodu4 Jun 5
Jun 3 Unable to log into Battle.net account So whenever I go to the battle.net website, I'm brought to the login page. I put in my information multiple times to make sure it is right and when I try to login, nothing happens. I'm put back to the login screen without and message saying that my password is incorrect because I'm able to login on my phone, but not on my computer.Nostalrìus1 Jun 3
Jun 3 Armory page not updating My character armory page, Venusaur-Azralon, is not updating when I close my game, this same problem occurred last week and was only fixed on Tuesday, server maintenance day. This problem happened from the moment I switched my Druid race from Tauren to Troll. Could someone help me solve this problem?Venusaur0 Jun 3
Jun 2 Forum sites borking out occsionally Starting today, occasionally when clicking anything that would otherwise take me to the intended page, this comes up instead: https://postimg.org/image/hy1o7os8n/ Usually hitting "Back" and reclicking the same link again works properly. Using ChromeLevíathan4 Jun 2
Jun 1 New Armory: Statistics missing Where are the statistics located? I need to be able to check kills and deaths and tons of other stats that used to be available for years. Why were those removed?Healcopter2 Jun 1
Jun 1 Safari Browser - MacOS Does anyone else have problems with the WoW website on Safari? It loads and scrolls incredibly slow on my Mac. No other web pages I visit have similar issues. Anyone experiencing this?Corlane2 Jun 1
May 30 New Armory: Can't see PvP talents Is there a reason for this? Am I not looking in the right place?Krixooks0 May 30
May 29 New Armory Feedback Overall so far I like it. However, if possible, could a mouse over be added to show the secondary stat number rather than just the percentage?Lorrimar18 May 29
May 29 Missing Characters from Armory & RAF ? I recently made a new account with my roommate. We've both been playing for about 2 weeks on our accounts and neither of us have had our charcters show up in the armory. I cannot use the mobile app because of this, the only characters I have ar ethe ones on my inactive account, like the character I am posting on now. The missing characters are all on Emerald Dream with the following names Grilledchz Pbandjelly Righteousblt Turkeyonrye (Roommates): Turketron Handbannana The other issue is that when I select the account on the battle.net site it shows I do not have any active RAF going, the in game functionality of RAF is intact though so this is not a very big deal, but I do want to know why it isnt showing up.Kilois7 May 29
May 27 nighthold down????? is nighthold currently down???????? we cant phase in it logs out of game .Mattone0 May 27
May 26 New Armory - Where are professions? I can't seem to find details on character professions, and the lists of learned and unlearned patterns, formulas, etc.Gaielle1 May 26
May 26 Ingame guild tabard/standard not displaying It has been over a year and 5+ complaints our guild colors/emblem still hasn't been fixed. It's not my settings/UI/addons/ ETC... I have done everything even so far as reinstalling, not to mention everyone else in guild/wow doesn't see our guild colors/emblem. ATM the standard guild tabard displays CORRECTLY, the renowned guild tabard displays CORRECTLY "EXCEPT" IT DOES NOT display the trim of the tabard. All the battle standards DO NOT display anything but grey color and olive branches emblem. Could this please be fixed, it first started about 2 months before legion became live. The end of the WOD era.Nikkirage4 May 26