Serrilla,This usually means your game files need to patch. Try running the repair tool for the game. That should force the patching process.

Krygaan,I'm sorry to hear about this lock up issue. We do offer multiple ways for you to contact us so that you can reach out to us in the way you want. If you're hoping to speak with someone directly, you can schedule a callback.The two files (MSinfo and Dxdiag) are diagnostic files you create on your system. They include a lot of details about your computer and are a really huge help in identifying your situation. That's why they are required.To create those files, you can find details here. Then include those files when creating a ticket. You can also post details here on the forum for …

Tinkerballa,If you're not getting an error log from the game it tells us that this is a windows crash. Could be a conflict or a driver issue. Try closing other programs and see if the issue persists.If the issue persists, post some information about your computer. You can find this information in the Direct X Diagnostic Tool:Click on StartClick on RunType in: dxdiag (In Vista, type dxdiag in the search field)Hit Enter or OKClick on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste the dxdiag file into your reply.

Tobifuse,Can you post some information about your computer? You can find this information in the Direct X Diagnostic Tool:Click on StartClick on RunType in: dxdiag (In Vista, type dxdiag in the search field)Hit Enter or OKClick on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste the dxdiag file into your reply.

Sinuhe,This error means the game is trying to access a file and it can't. This usually means that file is corrupted or being blocked.Try running a repair on the game files.If you still see the error, close other programs that could be creating a conflict.

Soertpest,Try resetting your in-game options. That should restore default settings and allow you to control the resolution.

Aurowyn,It sounds like something is preventing the launcher from running normally. As the others indicate, there are lots of things that can cause this.Disabling or temporarily uninstalling firewall and anti-virus programs (Norton, McAfee, etc) can permit the launcher to run successfully. Of course, do not remove security software if you can't reinstall it, and always restore disabled security after testing.Proxy settings on your system can also block access. Make sure to disable proxy settings from the control panel:Pull up your Control Panel and select Internet Options.Click on the Connecti…

Belboz,I'm not seeing any issues with that realm. Try powercycling your system. Turn off your computer, then unplug the modem and router(if applicable). Wait a few minutes, then plug them back one by one waiting for each device to light up before proceeding to the next. Then restart your computer and see if the issue continues.If the issue persists, post some network information: * Windows version: * Firewall (McAfee, Norton, ZoneAlarm, etc.): * Router make and model (this should be printed somewhere on the front or back or bottom) * Is the connection wired or wireless * Pa…

Venecia,The bit of the error you posted indicates an issue with a temp file. You can delete temp files and the try the game again.Open file explorer/file managerType the following into the address bar (not the search bar): %APPDATA%Delete the Bnet and blizzard folders inside the appdata folder if they exist.Repeat steps 2 and 3 with %LOCALAPPDATA% and %TEMP%Empty the recycle bin.If the issue persists, then something may be tampering with those temp files. Try closing any other programs on the system with these steps and test again.

Shirahime,It sounds like you're running into an error when starting up the game launcher. Let's reset the launcher cache and data files and then test the issue out again.To reset the launcher cache, follow these steps:https://us.battle.net/support/en/article/6141Then go in and reset the launcher files with these steps:https://www.battle.net/support/article/34719If the issue persists, can you post some information about your computer? You can find this information in the Direct X Diagnostic Tool:Click on StartClick on RunType in: dxdiag (In Vista, type dxdiag in the search field)Hit Enter or O…