Comcast 2

Technical Support
SO I was checking out the post about comcast users having latency issues. I was unable to post on that thread. But I am currently having problems, to the point I am struggling to complete some quests and do dungeons due to my lag in game. It has been happening on 2 different computers on the same network.

Windows 7
Mcafee firewall
comcast

Baltimore Maryland

Tracing route to mdf1-bi8k-1-ve-87.phx1.attens.net [63.241.138.161]
over a maximum of 30 hops:

1 3 ms 1 ms 1 ms 10.0.0.1
2 32 ms 29 ms 28 ms c-69-143-88-1.hsd1.md.comcast.net [69.143.88.1]
3 14 ms 11 ms 12 ms xe-0-1-0-32767-sur01.catonsville.md.bad.comcast.net [68.85.112.45]
4 12 ms 13 ms 12 ms xe-6-0-2-0-ar04.whitemarsh.md.bad.comcast.net [68.85.114.185]
5 19 ms 18 ms 16 ms he-3-1-0-0-10-cr01.newyork.ny.ibone.comcast.net [68.86.90.77]
6 18 ms 18 ms 18 ms pos-0-1-0-0-pe01.111eighthave.ny.ibone.comcast.net [68.86.87.170]
7 17 ms 19 ms 18 ms 192.205.37.33
8 84 ms 86 ms 103 ms cr2.n54ny.ip.att.net [12.122.130.110]
9 88 ms 102 ms 87 ms cr2.wswdc.ip.att.net [12.122.3.38]
10 85 ms 87 ms 86 ms cr1.attga.ip.att.net [12.122.1.173]
11 85 ms 102 ms 86 ms cr2.dlstx.ip.att.net [12.122.28.174]
12 84 ms 85 ms 87 ms cr1.dlstx.ip.att.net [12.122.1.209]
13 88 ms 87 ms 87 ms cr1.phmaz.ip.att.net [12.122.28.182]
14 83 ms 82 ms 85 ms 12.123.158.5
15 83 ms 83 ms 82 ms 12-122-254-218.attens.net [12.122.254.218]
16 84 ms 83 ms 82 ms mdf002c7613r0002-gig-12-1.phx1.attens.net [63.241.130.202]
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * *
Vadair,

Do a pathping to your battlegroup and post the results. I don't see anything really bad with the traceroute.
The issue is with Comcast.
Same for me. I'm a comcast user and i can't even load the website. I tried my phone using 4g, and it loads the site with no problems.
Comcast needs to know to resolve the issue:

http://us.battle.net/wow/en/forum/topic/10490039199
I literally just switched to Comcast three nights ago and am affected by this. As the OP mentioned, the original thread has reached it's limit and without resolution.

What is the status, please?

- Windows 7 64-bit
- SEP 12.1
- Comcast
- Modem/router: Technicolor TC8305C
- Alpharetta, GA
- Traceroute:

Tracing route to 63.240.161.189 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.254
2 28 ms 20 ms 29 ms 50.167.97.1
3 9 ms 9 ms 10 ms xe-10-1-0-32767-sur01.n3alpharetta.ga.atlanta.comcast.net [68.85.68.33]
4 * 3490 ms 11 ms xe-6-1-3-0-ar01.b0atlanta.ga.atlanta.comcast.net [68.85.108.229]
5 13 ms 11 ms 15 ms he-5-12-0-0-11-cr01.56marietta.ga.ibone.comcast.net [68.86.95.197]
6 * * * Request timed out.
7 13 ms 13 ms 15 ms as7018-pe01.56marietta.ga.ibone.comcast.net [75.149.228.86]
8 42 ms 36 ms 35 ms cr2.attga.ip.att.net [12.122.117.98]
9 37 ms 38 ms 38 ms cr1.nsvtn.ip.att.net [12.122.28.106]
10 37 ms 34 ms 34 ms cr2.nsvtn.ip.att.net [12.122.28.70]
11 34 ms 36 ms 36 ms cr1.cl2oh.ip.att.net [12.122.28.74]
12 37 ms 34 ms 35 ms cr1.cgcil.ip.att.net [12.122.2.205]
13 32 ms 32 ms 34 ms gar18.cgcil.ip.att.net [12.122.99.21]
14 34 ms 33 ms 35 ms 12.122.251.18
15 34 ms 35 ms 34 ms 63.240.130.206
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
This is actually an AT&T problem, you see att.net in your traceroutes. Take a pathping instead and post it to this forum. Blizz tech support has informed me that they will look at this particular forum and they need as many posts as they can get to fix the issue. I explain more on page 3.

http://us.battle.net/wow/en/forum/topic/10787788876?page=3

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