Question about server backups

Customer Support
Since 4.xx was put in last month I've noticed when the servers went down unexpectedly such as a crash my characters would be in the position they had been a few minutes back.

For example - the Northrend server crashed while my DK was flying from Dalaran to Sholozar Basin a few weeks back. She was near the Dragonblight/Wintergrasp line at the time of the crash. When I was able to get back on she was standing at Krasus Landing and had not started the flight path.

My friend has been leveling First Aid tonight and was at 285 when the Dalaran server was restarted about 30 minutes ago. When she was able to get back, her First Aid was back to 260. However, the cloth she used to level the First Aid was no longer in her bags.

Can anyone shed any light on this?

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