Battle.net Parental Control Changes

Customer Support
Hello folks,

We will soon be sending out an email to those accounts that have Battle.net Parent Controls enabled. This email will be received by both the Parent as well as the "child's" account.

We wanted to let everyone know this was coming and, considering how many phishing emails are out there, that it is indeed from us.

Obviously it is entirely possible that someone may use the opportunity to send out a phishing version of this so always be sure to check the source before clicking on anything. Or better yet, manually visit the Account Management page by entering us.battle.net in your browser.

Below is a sample of the email we will be sending out.

On January 7, 2014 or shortly afterwards, we’re making a change to Battle.net® Parental Controls: a new default setting will prevent in-game purchases for accounts that have Parental Controls turned on. The account will not be able to:
• Make purchases in the World of Warcraft® in-game Shop
• Make real-money purchases in Hearthstone™: Heroes of Warcraft™
• Make purchases in the Diablo® III real-money auction house (note: the auction house will be permanently closed on March 18, 2014)
We’re making this change to ensure that Parental Controls users will have more control over real-money purchases in Blizzard games. No action is needed to keep this default setting and prevent in-game purchases.
To enable in-game purchases for this account:
1. Log in to Battle.net and visit the Retrieve Parental Controls page.
2. Enter your Parental Controls email address.
3. Click the Send Parental Controls Email button.
4. Check your Parental Controls email for a message from Blizzard Entertainment.
5. Click the link under the account user’s name. This will take you to the Parental Controls setup page.
6. Under the Purchase Settings section, check Allow in-game purchases, and click the Save Settings button.
If you’d like to remove Parental Controls from this Battle.net account, visit our Adding and Removing Battle.net Parental Controls support article for detailed instructions.

Regards,
Blizzard Entertainment
My parental controls email is deleted and it's causing a hell of a lot of trouble, since it's gone the email cannot be accessed. What do I do?
I may be wrong (I never post on the forums), but as far as I'm aware it's not recommend to comment/request help on an old post, blue or not - best to create your own thread. But, if you do not have access to the parental control email, contact customer support here to have parental controls removed: https://us.battle.net/support/en/help/topic/battlenet/327

Once you choose your contact option (Ticket, Callback, or Webchat), there will be instructions on what you need to send in. You *must* follow those instructions, otherwise Support will have to ask for it and that's just a waste of everyone's time. For example, if you are over 18 (or whatever is considered the age of majority in your country) and the account holder, you must send in a photo of your government-issued photo ID to deactivate your PCs.

Hope this helps. =)

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