Message from J. Allen Brack

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WoW Community:

I know how much everyone was looking forward to this expansion, and once you were able to get in and start having fun, all the comments I've seen indicate that this is one of our best yet. But the quality of the content does not excuse the subpar launch experience we delivered, and I apologize for that.

The first two days of the expansion were not a great experience, with many of you facing high queues or significant gameplay problems. We worked around the clock to tackle the demand issues and technical challenges, and fortunately things started looking better on Saturday. While millions of you were able to get in and play over the weekend, with many already reaching level 100, others still ran into very lengthy queues, particularly on the highest-population realms.

To help address this, we’ve expanded the new instancing tech we used to improve queues on Saturday and we’re continuing the process of applying that to raise the capacity of all realms again. This will result in approximately double the prelaunch capacity on each realm, which should greatly reduce queue times for most realms if not eliminate queues altogether.

In recognition of the difficulties so many of you ran into when trying to play over the first few days, we're adding five days’ worth of extra time to every subscription in the Americas, Oceania, and Europe that was active as of Friday, November 14. Things are already in a much better place than they were going into the weekend, so I hope you’ll now be able to focus on having a ton of fun with this expansion.

I also hope you'll accept my apology and keep your faith in us. The support voiced by many of you as we worked through the challenges was immensely appreciated. We're extremely grateful to be part of such a passionate community. We love World of Warcraft, and we're very proud of this expansion, so stumbling out of the gates like this was very disappointing for all of us.

On behalf of the World of Warcraft development team, as well as everyone at Blizzard, thank you all again for your patience and understanding.

See you in Draenor.

J. Allen Brack
Executive Producer, World of Warcraft
Thank you.
Thank you!

I hope you can take some time to relax after this last week and then come back refreshed and devote your considerable resources to continue to make stellar and boundary pushing content and keep this game fresh and vivid like you started with this expansion.

Can't wait!
Nice. Hopefully people can all move on.
Thank you

and I am loving the expansion so far!
Thanks! While not necessary, it's wildly appreciated and it's one of the things that sets Blizzard apart.


11/18/2014 11:02 AMPosted by Zerde
Nice. Hopefully people can all move on.
Thank you for this.
Wow...thanks very much! On one hand it's good to have demand for your product, but I do think some in the community went a bit overboard in their demanding attitudes and the way they expressed their disappointment---maybe we owe you an apology too!

It is a nice gesture though---thanks!
Thanks for this!

The game time is a great gesture, and everything else you said really makes me feel that this game is in good hands. I'm looking forward to getting on with Draenor - it's been a blast so far! Keep up the good work!
I appreciate the apology and thank you for the credit.
I have to say, it's a shame the launch sullied the experience, but once we were actually able to play, this is one of the best expansions yet! Loving the storyline, the scenery, the music, everything! I had been a bit disappointed in the months leading up to WoD (scrapping of the Karabor/Bladespire capitals, over-stripping the classes and a few other things) but this expac has surpassed my expectations. Really enjoying it so far.
Sounds good
thank you and the gameplay is awesome
Works for me - Thank You :)
TYVM Nether and all of Blizzard. I appreciate you acknowledgement of the struggles of many. It is an awesome expac and most of us appreciate all your hard work to keep things running. And thanks for the extra time!!
Thank you!

♥ Aune
Apology accepted and appreciated.

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