Warlords Launch Updates

Technical Support
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Reposted from: http://us.battle.net/wow/en/forum/topic/15269358511

12:00 p.m. PST

Since the launch of Warlords of Draenor we’ve seen a large amount of positive reaction to the new content available in the expansion. Players have been enjoying building and managing their own Garrisons and exploring the new world. With many of the new changes that have been implemented over the past couple of days, we’ve seen a marked improvement in realm performance and stability. Thank you again to everyone for your patience while we have worked around the clock to address these issues.

As we previously posted the realms in Europe, the Americas, and Oceania had rolling restarts to pick up hotfixes to address some gameplay issues. During this time we also further extended the raised maximum realm population in these regions. While the increase in realm population has allowed more players access to the game, we continue to also see realm queues on heavily populated realms.

To address the queues for these realms we are currently working on expanding the instancing tech we deployed earlier which allowed for additional copies of Draenor. We are currently testing these improvements with the goal of deploying this tech more widely. To ensure the best possible in-game experience for players this implementation will require additional oversight and testing. We will be carefully scrutinizing and adjusting these modifications throughout the day to ensure that we don’t introduce additional stability and performance issues.

Hourly updates will resume when we have more information on the progress of these changes to share with you. If you use Twitter, we recommend following @BlizzardCS and @Warcraft for updates as well.

11:09 a.m. PST

Realms in the Americas and Oceanic regions continue to be stable and are performing well though large queues continue to be an issue to players on high population realms.

EU realms continue to be stable and are performing well but also are experiencing large queues on high population realms.

We are currently working on our larger update which we will post at approximately 12 p.m. PST with additional information. Thank you for your ongoing patience.

10:05 a.m. PST

Realms in the Americas and Oceanic regions continue to be stable and are performing well with rising queues on many high population realms.

EU realms likewise continue to perform well but are also experiencing high queues.

We are continuing to monitor performance as well as look into reports of latency (lag) and continue to look into additional solutions for high queues for these regions.

We'll provide a larger update in approximately one hour.

9:15 a.m. PST

Realms in the Americas and Oceanic regions continue to be stable and are performing well with increasing queues as more players begin to login.

EU realms continue to perform well overall and remain stable though are experiencing increased traffic resulting in long wait times to enter the game.We are continuing to monitor performance and are looking into additional reports of latency.

We will provide further updates on any additional next steps when possible. If you are reporting any additional gameplay issues,please try to include as much information as possible so that we can continue to track these issues down and get them resolved as quickly as possible.

Thank you for your ongoing patience.

8:17 a.m. PST

Realms in the Americas and Oceanic regions continue to be stable and are performing well with select realms beginning to experience queues.

EU realms continue to perform well overall and remain stable though are experiencing increased traffic resulting in long wait times to enter the game.

We are continuing to monitor performance and will provide further updates on any additional next steps when possible. If you are reporting any additional gameplay issues, please try to include as much information as possible so that we can continue to track these issues down and get them resolved.

Thank you for your ongoing patience.

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7:17 a.m. PST
Realms in the Americas and Oceanic regions continue to be stable and are performing well.

We've seen an increased volume of players in EU who are logging in to play which is causing high queues for many realms. We are continuing to monitor realm performance as these continue to see increased traffic– though they are performing well.

We'll provide another update in approximately one hour.

Updates from Bashiok in our General Discussion forum:

6:00 a.m. PST
Realms in the Americas and Oceanic regions continue to be stable and are performing well. We will continue to monitor performance.

EU realms likewise continue to be stable and performing very well. Select high population realms continue to experience queues due to the high demand by players who are excited to play Warlords of Draenor. We are continuing to monitor performance.

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5:00 a.m. PST
We are continuing to monitor realm stability and performance for the Americas and Oceanic realms as well as those for the EU region. We've seen an increase in performance overall for these regions though continue to see queues for select realms in EU.

We'll provide another update in approximately one hour.

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4:00 a.m. PST
Rolling restarts for all Americas and Oceania realms have completed. We are continuing to monitor realm stability and performance for these realms and those for the EU region.

We'll provide another update in approximately one hour.

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3:00 a.m. PST
We're beginning rolling restarts for all Americas and Oceania realms. This is a requirement for certain hotfixes that have already been applied to EU realms during rolling restarts earlier today.

We continue to monitor server stability and the gameplay experience very closely.

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2:00 a.m. PST

At this time, we are monitoring performance in all EU realms following hotfixes that were applied during rolling restarts a few hours ago. These same hotfixes will be deployed to the Americas and Oceania realms during rolling restarts that are set to begin in about an hour.

Please note that other hotfixes have been applied to address gameplay issues you may have encountered. We are working diligently to identify further issues in-game that can be addressed in this fashion.

1:00 a.m. PST

Following rolling restarts that were successfully completed on all EU realms a couple of hours ago, we are now preparing to deploy the same hotfixes to our Americas and Oceania realms, starting in about two hours at 3:00 a.m. PST.

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12:00 a.m. PST
At this time, we continue to monitor all realms. Our Quality Assurance and Reliability Engineers are working on further hotfixes to the game, and analysis of increases in maximum number of players per realm that we made earlier is ongoing.

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11:00 p.m. PST
Rolling restarts of all of our EU realms have proceeded through the last hour. We are currently bringing up the last group of EU realms that were restarted.

We continue to deploy new hotfixes to the game. These hotfixes are aimed at addressing gameplay issues.

The Americas and Oceania realms will undergo rolling restarts in four hours, at 3:00 a.m. PST.

10:00 p.m. PST
We have begun rolling restarts for all EU realms. We anticipate EU realms to be available again shortly.

We have scheduled all Americas and Oceania realms for rolling restarts at 3:00 a.m. PST. This is to apply hotfixes that require a realm restart.

9:00 p.m. PST
We are currently working hard to address a recent issue that impacted the game service for some EU realms. We are in the process of restarting the affected realms.

We will be initiating scheduled rolling restarts for all EU realms, starting in an hour at 7:00 a.m. CET.

Additionally, we are scheduling all Americas and Oceania realms for rolling restarts at 3:00 a.m. PST.

8:00 p.m. PST
Over the last hour, we've temporarily raised the maximum population cap on the Lightbringer (US) realm.

We're closely monitoring all realms, and Lightbringer (US) in particular, with the intention of continuing to allow in as many players as we can support.

Several hotfixes aimed at improving server and gameplay issues, and specifically addressing Garrison issues, are set to be deployed. These particular hotfixes require rolling restarts to apply, and we are going to start by applying them to the EU realms. We have scheduled rolling restarts for all EU realms to begin in approximately two hours at 7:00 a.m. CET.

7:00 p.m. PST
We continue to monitor performance and population in North America following the increase of maximum realm population that we applied earlier.

Additionally, we’ve developed a number of hotfixes to improve server and gameplay issues, with a focus on Garrison performance. These particular hotfixes require rolling restarts to apply, and we are going to start by applying them to the EU realms. We have scheduled rolling restarts for all EU realms to begin at 7:00 a.m. CET.

6:00 p.m. PST

All realms in North America, Oceania, and Europe have now had their temporary population cap increases applied. We’re continuing to work on developing and applying hotfixes for performance and gameplay issues. A number of these have already been applied and can be found here. We’ll have more updates in approximately an hour.

5:00 p.m. PST

We’ve begun the process of temporarily increasing population caps on European realms. As with the North American and Oceanic realms, we’re rolling out the increase a few realms at a time so we can monitor the results. We also have some additional performance increase hotfixes in production, which we are planning to try out shortly on the North American realm Lightbringer. We will have another update in approximately an hour.

4:00 p.m. PST

All North American and Oceanic realms have now had their population caps increased. We are continuing to monitor realm stability, and plan to begin testing the increase on European realms soon. In addition, we’re making progress towards correcting an issue that would occasionally cause players to get stuck on flight paths when flying to their Garrison. Our next update will occur in roughly one hour.

3:00 p.m. PST

Our initial tests to increase realm capacity were successful, so we’ve continued to roll out our testing of increased population caps to additional North American and Oceanic realms. We’re also making steady progress to resolve the issues causing instance, world, and Garrison server crashes in Europe. We’ll provide another update approximately one hour from now.

2:10 p.m. PST

After carefully monitoring server performance for the last few hours, we are now testing raising realm capacity above normal population caps. We’re going to temporarily increase the population cap on a few realms in North America, and observe them closely. Our next update will be in approximately an hour.

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1:00 p.m. PST

We are continuing to optimize servers and address additional performance issues. Realms appear stable with the increased population caps. We are monitoring server stability as Europe continues through peak play time and populations increase in the Americas. We’ll provide further updates in approximately one hour.

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12:00 p.m. PST

As previously posted, both Europe and the Americas/Oceanic realms went into an off-peak maintenance to upgrade realm hardware, and implement a new Draenor-wide instancing tech to improve game performance. Both regions’ maintenances concluded successfully, and so far we’ve seen very positive results, allowing us to dramatically raise the realm population caps for all realms. We’re going to continue optimizing the in-game experience, focus on the new instancing tech, and hotfix gameplay issues as they come up.

We’re currently seeing a very high demand on the game and game services due to the exceptionally large number of people excited to play Warlords of Draenor. We’re focusing on a few specific issues, one of which is a group of realms in Europe that are seeing increased instance, world, and Garrison server crashes. That’s being addressed as an isolated issue and we’re investigating the cause to ensure it doesn’t occur elsewhere.

We’ll be looking into the possibility of Free Character Transfers for our highest population realms, but first we need to get the service to a place where we feel it’s also able to process a potentially large number of transfers while not adversely affecting service stability.

Our next steps are to continue working on the few performance issues we’re tracking in Europe, and continue maintaining and improving the level of service in the Americas and Oceania. We’ll provide another update in an hour.

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11:00 a.m. PST

We’re working to mitigate some localized instance and Garrison server crashes in Europe. We’re still seeing what we would expect to see in the Americas/Oceanic region for high queues on very populace realms, and for Europe there are queues across the majority of realms during their peak play time. We’ll provide a more comprehensive update in an hour on where the service currently stands as a whole, and what else we’re working on.

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10:00 a.m. PST

We’re continuing to monitor the realms post-maintenance. Realms are being maintained at their raised population caps, and while many realms no longer have queues, we do expect that high population realms will still see a wait to log in. We’ll continue to provide updates throughout the day.

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9:00 a.m. PST

We’re continuing to monitor realms and track any individual issues as they occur. We’re still seeing some issues occurring now that Europe is in their peak playtime, but with greatly reduced frequency compared to before maintenance.

All realms are now set back up to their normal population caps. Queues being experienced now are due to demand beyond what the realms are normally capable of handling, and we’ll be looking into how to reduce them further.

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8:02 a.m. PST

All Americas and Oceanic realms are live. We are continuing to monitor these realms for reports of any ongoing stability issues.

The EU website and forums issues are being investigated as are reports of "World Server Down" issues and Garrison accessibility.

Thank you for your continued patience and ongoing reports.

7:10 a.m. PST

All Americas and Oceanic realms are now live. We will continue to monitor these realms closely.

Thank you for your continued patience and ongoing reports.

7:00 a.m. PST

We are in the process of marking all Americas and Oceanic realms live and will continue to monitor for reports of any additional stability issues.

All EU realms are live and currently stable. We are continuing to monitor them for any additional reports stability issues.

6:00 a.m. PST

All Americas and Oceanic realms maintenance and internal testing continues as scheduled.

EU realm rolling restarts are in the process of being completed and we will continue to monitor reports for additional recurrences of realm stability issues.

Thank you for your continued patience. Our next update here will be in approximately 1 hour.

5:00 a.m. PST

All Americas and Oceanic realms are in maintenance and continue to progress as scheduled. We are working as quickly as possible to deploy hardware upgrades and code fixes that are intended to improve both access to the game and experience while playing.

Across our EU realms, we're monitoring reports of scattered stability issues and have been performing restarts to pick up hotfixes.

We continue to deploy hotfixes for specific gameplay issues through the night. These are often fixes for quests that are not working correctly or not completing, as well as unexpected behavior of various game elements.

Thank you for your continued patience. Our next update here will be in 1 hour, unless there is an urgent need.

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3:00 a.m. PST

All Americas and Oceanic realms are now in maintenance. We are working as quickly as possible to deploy hardware upgrades and code fixes that are intended to improve both access to the game and experience while playing.

Across our EU realms, we're monitoring reports of scattered stability issues. We've seen further "world server down" issues, and are working to correct that.

We continue to deploy hotfixes for specific gameplay issues through the night. These are often fixes for quests that are not working correctly or not completing, as well as unexpected behavior of various game elements.

Thank you for your continued patience. Our next update here will be in 2-3 hours, unless there is an urgent need.

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2:00 a.m. PST

Our EU realms have been up with maintenance completed, and players logged in and playing, for over an hour. We've gotten reports of some 'world server down' issues during that time, and we're looking into the situation.

We will begin maintenance on our Americas and Oceanic realms in one hour, at 3:00 a.m. PST.

1:00 a.m. PST

A few minutes ago, we brought our EU realms out of maintenance. The game is live for all European realms.

We will be closely monitoring the performance of our EU servers as we prepare to perform maintenance on our Americas and Oceanic realms starting in about two hours at 3:00 a.m. PST.

12:00 a.m. PST

We’re entering our fourth hour of scheduled maintenance on our European realms.

On our North American realms, queues continue to decrease as we move past ‘prime time’. We’re also making ongoing settings adjustments in order to improve realm stability.

Over the last hour, a number of new hotfixes have been deployed to address in-game issues.

All Americas and Oceania realms will undergo scheduled maintenance starting in three hours at 3:00 a.m. PST, with the game unavailable until approximately 9:00 a.m. PST.

11:00 p.m. PST
For three hours now, our European realms have been undergoing maintenance that includes hardware upgrades intended to improve the user experience. This maintenance period was previously scheduled to end in about three hours at 11:00 a.m. CET.

As we’re now past the ‘prime time’ of a peak number of players on our North American realms, the number of realms experiencing queues and the size of queues have begun to decrease.

We continue to identify issues and deploy hotfixes to the game.

As a reminder, all Americas and Oceania realms will undergo scheduled maintenance starting in four hours at 3:00 a.m. PST, with the game unavailable until approximately 9:00 a.m. PST.

10:00 p.m. PST

Maintenance on our European realms has continued for two hours, with hardware upgrades proceeding as planned. In North America and Oceania, we’ve been making adjustments to realms settings in order to improve performance and stability.

Regarding gameplay issues, we continue to deploy hotfixes to the game. Our Customer Support team is updating known issues threads here.

9:00 p.m. PST

Our Europe maintenance has been underway for an hour, with progress being made to upgrade that region’s hardware. In North America, we’re continuing to test the phasing tech that may allow us to expand capacity by a significant amount on busy realms.

We continue to deploy hotfixes to address a number of issues. You can take a look at many of these hotfixes in this blog post, but please note that we will not be posting updates to the blog overnight.

We appreciate your continued patience. If you're a Twitter user, you can follow @BlizzardCS and @Warcraft for updates. We will continue to provide regular updates here throughout the night.

Update 8:06 p.m. PST

We’re beginning work on the Europe hardware upgrades now that realms have been brought down for maintenance. In addition we’re pushing out code hotfixes we’ve been testing to the Americas and Oceanic realms, and we’ll be applying those same fixes to Europe realms during their maintenance. We’ll continue providing regular updates, but please be aware that most of our efforts are now focused on the Europe and Americas/Oceanic hardware upgrades.

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Update 7:07 p.m. PST

We’re making preparations for the Europe maintenance beginning in just an hour, and along with hardware upgrades we will be implementing some of the performance improvements we’ve been testing. One of these is a fairly large change to the way the game world is run by the servers—expanding the phasing tech used for the Tanaan intro experience to the entire continent of Draenor. This will allow us to run multiple copies of Draenor simultaneously, spreading out server population, while attempting to keep guilds and parties within the same copy. We’re currently running tests of this tech on a few North American realms, and have found we’re able to raise realm capacity by a significant amount. We’ll continue to provide updates as we progress through the Europe maintenance, and prepare to apply the same changes on the Americas and Oceanic realms.

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Update 6:00 p.m. PST

We’re continuing to work on improving realm and login stability, reducing Character Not Found errors, and hotfixing in-game issues. We’re making progress ahead of maintenance on a couple performance improvements, and we’re in the process of testing those improvements now on a few realms. Maintenance is beginning for our Europe realms in just a couple hours, and we’ll continue providing regular updates here throughout the night.

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Thank you again to everyone for your patience while we continue to work around the clock to address performance issues.

Last night we scheduled maintenance for Europe to implement server changes to help improve realm performance, and scheduled the same for the Americas/Oceanic realms today. With the maintenance in EU we experimented with raising population caps, and we’re continuing to make adjustments up and down to ensure a smoother game experience. Today we’re continuing to hotfix in-game issues, address any login and authentication issues occurring from the high number of players attempting to play, and make any changes and adjustments we can while the game is live. While these changes have made a marked improvement for the in-game experience, we still have a lot of work ahead of us.

As most of you are aware, the demand on the game is extremely high right now, leading to increased queue times on many realms. We’re also seeing some login errors as a result. This is compounded by us needing to temporarily lower the population caps on all realms to help assist in realm stability issues due to a number of in-game factors that are putting greater than normal strain on the game servers. For those in-game now we’re seeing fairly stable gameplay, but with some continued issues when phasing into the Garrison. Even with lowered population caps we’re not seeing performance where it needs to be.

We've been working toward much larger and longer term service improvements, which we’ll be implementing with off-peak maintenance tonight. A large portion of this extended maintenance will be upgrades to server hardware to help cope with the increased demand we’re seeing. We’re optimistic that hardware upgrades as well as some additional fixes and changes will resolve the in-game issues primarily centered around accessing Garrisons. We’re also continuing to test and implement new performance improvements whenever and wherever possible.

We appreciate your continued patience, and we’ll be providing updates here as work progresses. If you use Twitter, we recommend following @BlizzardCS and @Warcraft for updates as well.

<a href="http://us.battle.net/wow/en/forum/topic/15270807748
I sure hope I can play this weekend, and be awarded a few free days to my subscription to compensate for this echoed release experience.
What about the character not found issue?
This doesnt answer the character not found for the last 4 hours !
So you are saying that tomorrow night we should hopefully experience lower to no queue times??
Patience wearing thin at this point.
I could deal with lag, even crashes and/or shutdowns. But the continued inability to log into the game when the servers are live, it gets me.
I don't understand why so many of us are experiencing the character not found problem, while others are able to log in without any issues.
I appreciate you guys working on this. Your OPS/DEV/Support staff must be feeling the crunch big time. Would it be possible if you could comment on the 'character not found' bug? It appears to be different from performance/stability issues. Any idea if the hot fix tonight will fix it?
I don't have a que time on my server but my problem is char not found
to fix the character not found issue, delete your character and recovery it using the character recovery.
Wow that is fantastic!! Really wish you guys could implement all of this now and not at a scheduled time that is convenient for Blizzard.... But I'll be grateful for a smoother gaming experience if this actually alleviates the issues.
char not found i can't play anything or anyone can't even make a new guy ...
Really? You release a new expansion and you're not prepared for it..? I am really not surprised
11/14/2014 04:46 PMPosted by Doragarahu
to fix the character not found issue, delete your character and recovery it using the character recovery.


Stupid that we have to do something like that to get into a game.
11/14/2014 04:37 PMPosted by Velnrak
While these changes have made a marked improvement for the in-game experience


No they have not. Today is worse (after service) than yesterday.

11/14/2014 04:37 PMPosted by Velnrak
For those in-game now we’re seeing fairly stable gameplay,


Not if you're on Draenor - Latency, D/C's, Freezing. In Org, Temple, Dal, etc... sure it's fine, but Draenor not at all.
It'd be great if the characters "existed" again. So we could like attempt to play. @.@
was on for 10 minutes did the proving grounds so i could get into a heroic and then (world server down) and then the famous (character not found) all so many of us are getting for the past 4+ hours now? this was all after you guys had a 6 hour maintenance to fix the problem but it seems like you made it 100x worse thanks =)

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