Having Issues? Check out Mac Tech FAQ 3.0

Mac Technical Support
Oh hai there Mac Community!

We've complied a list of threads and what not to help our Mac Community with issues about WoW, or informational topics. Since a lot of users and Blues contribute useful information, we want to make sure this information is readily available, in case people are in need of support or just need information about WoW on a Mac.

Happy gaming, and I hope this FAQ helps you guys out, as this is my goal.

Mac Tech Support for Baaaaahlizzard Entertainment
Not finding what you need here? Contact a rep direct! http://us.battle.net/support/en/article/contact

Pfft! Secret doors, who needs 'em? What do I care about secret doors?... and the unparalleled delights they keep hidden from the world!
a. Basics

  • World of Warcarft System Requirements: http://www.battle.net/support/article/300493
  • Mac Client FAQ: http://battle.net/support/article/6019
  • Mac OS X Support Update: http://battle.net/support/article/7400087
  • iTunes Remote and Movie Recording: http://www.battle.net/support/article/6248
  • Supported/Unsuppported Graphic Cards: http://www.battle.net/support/article/6337
  • Uninstalling World of Warcraft: http://www.battle.net/support/article/200493
  • b. Installation/Uninstallation

      General Installation Troubleshooting: http://www.battle.net/support/article/300533
      • Slow download speeds
      • Downloading stops or freezes
      • Installer not opening or unexpectedly quits
      • General issues and errors that prevent the game from successfully installing

      Installer Does Not Open: http://www.battle.net/support/article/3600036
      • Installer bounces on dock but does not open
      • Installer does not open after unzipping
      • Installer opens but auto closes immediately

      Stuck on "Updating Setup Files": http://www.battle.net/support/article/6205
      • Stuck on the splash screen for "Updating Setup Files" for more than a few minutes.

      "Unable to connect" - Installation: http://www.battle.net/support/article/6249
      • "Unable to Connect. Please check your internet and firewall settings." during installation

      "Unable to Initialize Streaming - Installation: http://www.battle.net/support/article/6109
      • "ERROR: Unable to initialize streaming. Please check your Internet connection. If this problem persists, please contact Blizzard Technical Support. (InitializeStreaming)" during installation.

      "PowerPC applications are no longer supported": http://www.battle.net/support/article/6244
      • Error message "You can't open the application Installer because PowerPC applications are no longer supported." during installation.

      Error 0: http://www.battle.net/support/article/6178
      • Error message "ERROR: The installer was unable to read the file _____. This error may be caused by problems with the media or drive at --for example, a scratched or dirty CD-ROM/DVD-ROM, hard drive corruption, or a networking problem while downloading the installer. (The error was 0.) DecompressJob::Execute()" during installation.
    c. Patching

      General Patch Troubleshooting: http://www.battle.net/support/article/300584
      • Slow download speeds
      • Downloading stops or freezes
      • Launcher unexpectedly quits
      • General issues and errors that prevent patches from successfully applying

      The file “XXXX.MPQ” appears to be corrupt: http://www.battle.net/support/article/6044
      • Error message: Error: The file “/Applications/[Game]/Updates/xxxx-OSX-final.MPQ” appears to be corrupt. You may need to download this file again.

      "Failed to apply patch": http://www.battle.net/support/article/6245
      • Error message: Failed to apply patch. Please try again later. If this problem persists, you may need to reinstall or contact technical support.

      "Launcher requires write permissions": http://www.battle.net/support/article/6243
      • Error message: Launcher requires write permission from the [Directory File Path] directory.

      "Blizzard Updater failed with an internal error.": http://www.battle.net/support/article/6268
      • Error message: Blizzard Updater failed with an internal error. Please contact Blizzard technical support.

      Troubleshooting Launcher Error Messages: http://www.battle.net/support/article/6267
      • "Updater Connection Timed Out."
      • "Launcher cannot obtain patching information. Please check your internet configuration."
      • "Failed to download information about the next patch. Check internet connection."
      • "Tracker Not Responding."
    d. Crashes/Freezes

    General Lockups and Crashes: http://www.battle.net/support/article/612
    • Game unexpectedly freezing or quitting
    • The computer freezing
    • Assertion errors that generate an error log
    • General lockups and crash errors prevent the game from operating properly

    Error #1: http://www.battle.net/support/article/6204
    • Error message: "This application has encountered a critical error: ERROR #1 Fatal Exception"

    Troubleshooting a Kernel Panic: http://www.battle.net/support/article/6228
    • Error message “You need to restart your computer” appears in several different languages.

    "Failed to Retrieve Launcher Properties": http://www.battle.net/support/article/6068
    • Error message "Failed to retrieve Blizzard Launcher properties."

    Stuck on "Initializing, please wait...": http://www.battle.net/support/article/6270
    • Launcher stuck on "Initializing,please wait..." for more than a few minutes?

    Overheating Prevention: http://www.battle.net/support/article/6003
    • Mac feels very hot
    • Low performance

    Launcher does not respond or closes automatically: http://www.battle.net/support/article/200505
    • Launcher bounces on the dock, but fails to open
    • Launcher does not open
    • Launcher opens but immediately closes with no error message

    "Cannot stream required archive data": http://www.battle.net/support/article/6250
    • Error message "Cannot stream required archive data. Please check the network connection."
    e. Video/Sound

    f. Connection Troubleshooting

    g. Launcher and Startup Errors

      Launcher and Startup Errors: http://battle.net/support/article/7500079
        Landing page for launcher errors such as:
      • BLZAPPBTS00002
      • Failed to download required files. Please contact Customer Support.
      • And many more!
    h. Keyboard and Mouse

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