disconnecting every 5 to 10 mins :(

Technical Support
are there some connectivity issues happening on the server?
There have been a few bumps this week, but so far nothing continuous and wide spread.

If you are still having issues please run the following test. The reason is that ISPs are having the highest usages of the year, so at least some congestion problems are to be expected based upon prior history. Often congestion will just lead to latency spikes, but if they are harsh enough or long enough in duration, they can lead to disconnects.

In general the very first thing to check is your connection path all the way to blizzard.

http://winmtr.net/download-winmtr/
- use the IP addresses on the Pathping help page https://us.battle.net/support/en/article/running-a-pathping-test
- this test will not auto terminate- so please let it run a good 10+ minutes.
- use the Copy Text to Clipboard button to copy the results, then shift insert them in your thread.

Both pathping and winMTR include doing a tracert so there is no need to duplicate that test. The winMTR test is actually the better of the 2 in both cases since it lets us run the testing over longer periods of time and produces more details on what each hop on the path is showing.

PS: There are other things that can happen on your computer to cause this, but honestly those aren't very common. Same with it actually being a realm/internal-blizzard problem, it can happen but it's not nearly as likely. Best to eliminate the most common cause first.
Thanks Lucy ...this is what I got but am clueless to what it all means ...still disconnecting every 5 to 10 mins ... only started happening this morning and all of today ...not sure why

Computing statistics for 175 seconds...

Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct
0
00.131]
0/ 100 = 0%
1 --- 100/ 100 =100% 100/ 100 =100%
0/ 100 = 0%
2 9ms 0/ 100 = 0% 0/ 100 = 0%
et [64.59.178.113]
0/ 100 = 0%
3 32ms 0/ 100 = 0% 0/ 100 = 0%
[66.163.76.198]
0/ 100 = 0%
4 41ms 0/ 100 = 0% 0/ 100 = 0%
ntt.net [129.250.202.153]
100/ 100 =100%
5 --- 100/ 100 =100% 0/ 100 = 0%
0/ 100 = 0%
6 --- 100/ 100 =100% 0/ 100 = 0%
98]
0/ 100 = 0%
7 --- 100/ 100 =100% 0/ 100 = 0%

Trace complete.

pathping 199.108.62.157
Lucy, honestly I do not see a thread where you have actually followed up a traceroute and gave a answer that solved a problem. Why bother ? It's like the teacher who assigns his/her class homework throughout the year but immediately throws it away upon recieveing it.
12/24/2015 08:49 PMPosted by Skooma
Lucy, honestly I do not see a thread where you have actually followed up a traceroute and gave a answer that solved a problem. Why bother ? It's like the teacher who assigns his/her class homework throughout the year but immediately throws it away upon recieveing it.


Just because you do not see it doesn't mean there havent been. I've made 11,591 replies in this forum. Are you saying you checked every single one of them?

However, if you are checking tracerts you would be right, since I continually educate people that tracert is the worst diagnostics tool to use and will easily miss most problems, since it only test each hop 3 times.
12/24/2015 09:42 PMPosted by Lucylockless
12/24/2015 08:49 PMPosted by Skooma
Lucy, honestly I do not see a thread where you have actually followed up a traceroute and gave a answer that solved a problem. Why bother ? It's like the teacher who assigns his/her class homework throughout the year but immediately throws it away upon recieveing it.


Just because you do not see it doesn't mean there havent been. I've made 11,591 replies in this forum. Are you saying you checked every single one of them?

However, if you are checking tracerts you would be right, since I continually educate people that tracert is the worst diagnostics tool to use and will easily miss most problems, since it only test each hop 3 times.


Link one thread where you troubleshooted a traceroute and actually had a problem solved. Go get a job at with the Geek Squad, at least you will make a difference there.
12/24/2015 08:30 PMPosted by Cassyanddra
Thanks Lucy ...this is what I got but am clueless to what it all means ...still disconnecting every 5 to 10 mins ... only started happening this morning and all of today ...not sure why


Thanks, but you appear to have run the pathping test instead of using the IP addresses listed and using the winMTR tool.

If you can run the winMTR test and post the results, we can help you interpret the results. Again, run the test for a good 10+ minutes.

The link for the winMTR tool is in my earlier post, as are instructions on how to paste the results from that tool.
12/24/2015 09:48 PMPosted by Lucylockless
12/24/2015 08:30 PMPosted by Cassyanddra
Thanks Lucy ...this is what I got but am clueless to what it all means ...still disconnecting every 5 to 10 mins ... only started happening this morning and all of today ...not sure why


Thanks, but you appear to have run the pathping test instead of using the IP addresses listed and using the winMTR tool.

If you can run the winMTR test and post the results, we can help you interpret the results. Again, run the test for a good 10+ minutes.

The link for the winMTR tool is in my earlier post, as are instructions on how to paste the results from that tool.

and you will still have no answer.
12/24/2015 09:45 PMPosted by Skooma
12/24/2015 09:42 PMPosted by Lucylockless
...

Just because you do not see it doesn't mean there havent been. I've made 11,591 replies in this forum. Are you saying you checked every single one of them?

However, if you are checking tracerts you would be right, since I continually educate people that tracert is the worst diagnostics tool to use and will easily miss most problems, since it only test each hop 3 times.


Link one thread where you troubleshooted a traceroute and actually had a problem solved. Go get a job at with the Geek Squad, at least you will make a difference there.


Thanks for admitting that you did not check all 11,591 posts of mine. I won't bother linking anything, since clearly your mind is made up and there are actual people willing to be helped around still.

LOL @ the geeksquad reference. I would never take such a pay cut. However, they would be a great way for you to increase your understanding of networking 101 to at least college level.
12/24/2015 09:50 PMPosted by Lucylockless
<span class="truncated">...</span>

Link one thread where you troubleshooted a traceroute and actually had a problem solved. Go get a job at with the Geek Squad, at least you will make a difference there.


Thanks for admitting that you did not check all 11,591 posts of mine. I won't bother linking anything, since clearly your mind is made up and there are actual people willing to be helped around still.

LOL @ the geeksquad reference. I would never take such a pay cut. However, they would be a great way for you to increase your understanding of networking 101 to at least college level.


You post the same stuff and give the same stupid advice, it's almost like you copy and link the obvious how too's that we all have memorized. Most of us come here because we have already done all the steps and are at wits end. This falls on the shoulders of Blizzards quality team making an actual attemp to fix the problem.
http://us.battle.net/wow/en/forum/topic/20351475033?page=1#10

Now admit that I have indeed posted a reply that directly shows a) you are wrong, b) that these tests do yield proof of issues that can cause these kinds of issues.

But yes, we post the same requests and come back with proper interpretation of what the tests show. That is what should happen when you have a well known cause for such problems. No helper is going to blindly accept that people have already run the proper tests the proper way and interpret the results properly. Doing so would not service players properly because players often misunderstand what they are seeing. For example, they use the term tracert when that is not the required test, and which is the 2nd worst test of connection path health. The worst being speedtest which actually masks problems.

It's no wonder that *some* players take alot longer to help than others.
12/24/2015 10:04 PMPosted by Lucylockless
http://us.battle.net/wow/en/forum/topic/20351475033?page=1#10

Now admit that I have indeed posted a reply that directly shows a) you are wrong, b) that these tests do yield proof of issues that can cause these kinds of issues.

But yes, we post the same requests and come back with proper interpretation of what the tests show. That is what should happen when you have a well known cause for such problems. No helper is going to blindly accept that people have already run the proper tests the proper way and interpret the results properly. Doing so would not service players properly because players often misunderstand what they are seeing. For example, they use the term tracert when that is not the required test, and which is the 2nd worst test of connection path health. The worst being speedtest which actually masks problems.

It's no wonder that *some* players take alot longer to help than others.
Stop being smug, it makes you look less intellegent and you have very little to start with. Nothing was solved here and it's unrelated.
12/24/2015 10:17 PMPosted by Skooma
Stop being smug, it makes you look less intellegent and you have very little to start with. Nothing was solved here and it's unrelated.


Why thank you! Coming for you that means so much!

*dances*
12/24/2015 11:01 PMPosted by Lucylockless
12/24/2015 10:17 PMPosted by Skooma
Stop being smug, it makes you look less intellegent and you have very little to start with. Nothing was solved here and it's unrelated.


Why thank you! Coming for you that means so much!

*dances*

Another example of a dog eating his vomit.
Hey Skooma, how about stop hijacking threads please? Lucy here is far more experienced than you give credit for and they are trying to help other players having issues.

No need to reply, just move along unless you have some technical troubleshooting that's valid and will help the player's issue here.
12/25/2015 10:28 AMPosted by Robertheus
Hey Skooma, how about stop hijacking threads please? Lucy here is far more experienced than you give credit for and they are trying to help other players having issues.

No need to reply, just move along unless you have some technical troubleshooting that's valid and will help the player's issue here.

Lucy was trolling last night and got what was coming to him. I would advise that you stay out of it and let the thread die. I was willing to leave it alone because I know he does try to help those without a clue but you just brought it back, GG.
Skooma, please lay off - Lucy is here in Cassyanddra's thread helping them out. Please take your own advice and move on. Hopefully Cassy will reply with the requested MTR.
ok sorry it took so long was away Christmas visiting ...btw Merry Christmas!! to all :)

ok I tried the winmtr test ...here's what it gave me ....I will admit I am completely clueless when it comes to computers and all this code is a mystery to me but am very eager to learn and appreciate any help you can give.

reading other posts on the forum...I noticed something about having wohead up in the back ground ...I always have it up....another strange thing that happened last night after I posted was I got a whisper from a player named blizzacd a 55 orc dk....I thought it was a scammer/hacker so I tried to hi-light his name to report but immediately got disconnected....not sure if that's just a coincidence or relevant at all.

------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| No response from host - 0 | 1567 | 1567 | 6 | 8 | 30 | 10 |

| rc3sc-tge0-1-0-23-1.wp.shawcable.net - 1 | 1564 | 1563 | 7 | 9 | 43 | 7 |

| rc2bb-tge0-10-2-0.vc.shawcable.net - 1 | 1560 | 1558 | 22 | 24 | 41 | 23 |

| chi-b21-link.telia.net - 1 | 1564 | 1563 | 22 | 25 | 42 | 24 |

| att-ic-155020-chi-b21.c.telia.net - 1 | 1544 | 1538 | 23 | 28 | 59 | 30 |

| cr1.cgcil.ip.att.net - 1 | 1548 | 1543 | 23 | 26 | 61 | 28 |

| 12.123.251.21 - 1 | 1544 | 1538 | 22 | 25 | 71 | 23 |

| No response from host - 100 | 314 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 314 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 314 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 314 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 314 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 314 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 314 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 314 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 314 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 314 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 314 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 314 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 314 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 314 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 314 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 314 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 314 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 314 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 314 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 314 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 314 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 314 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 314 | 0 | 0 | 0 | 0 | 0 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
12/25/2015 12:50 PMPosted by Robertheus
Skooma, please lay off - Lucy is here in Cassyanddra's thread helping them out. Please take your own advice and move on. Hopefully Cassy will reply with the requested MTR.

Guy, go open some presents and stop reopening trolls.
Thanks Cassy -

12/25/2015 04:06 PMPosted by Cassyanddra
| No response from host - 0 | 1567 | 1567 | 6 | 8 | 30 | 10 |


If that's your first network node (or "hop") that overall latency is rather high. I'd have to ask, are you on wireless? If so, is it possible you can directly connect via Ethernet cable to the modem? I'd like to rule out 1) wireless signal issues and 2) any potential router problems.

12/25/2015 04:06 PMPosted by Cassyanddra
| rc3sc-tge0-1-0-23-1.wp.shawcable.net - 1 | 1564 | 1563 | 7 | 9 | 43 | 7 |


This hop and going forward each hop is showing a 1% data loss rate, which isn't good. Losing 1% of your packets means the client (WoW on your computer) has to resend the information lost, which leads to higher latency and even disconnections if a reply isn't received in time. So try direct connect to your modem if possible and see if there's improvement.

And Merry Christmas to you as well! It's nigh midnight as I type this. :)

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