Hearthstone Promotion Achievement issue

Customer Support
UPDATE - 3/16: A hotfix went in last night that resolved the issue where players were not receiving the Fledgling achievement if they hit level 20 in an instance. Unfortunately, while this fix should prevent this from happening it does not award the achievement retroactively.

If you leveled to 20 while the promotion was active and did not get the Fledgling Hero of Warcraft achievement you can submit a ticket to have a Game Master look into it. If they can verify you qualified for the achievement they should be able to award it.

Please note, due to a high volume of these requests queue times are around 24+ hours.

Thank you for your patience.


UPDATE - 3/15: An issue has been identified where players who level to 20 inside an instance (Dungeon), may not receive the Fledgling Hero of Warcraft achievement. That is being looked into and we hope to have the issue resolved as soon as we can.

In the meantime, if you leveled to 20 in the last day since the promotion began, you can submit a ticket and a Game Master will look into it.


An issue has been found which caused those that leveled to 20 this afternoon to not gain Lady Liadrin in Hearthstone after earning the Fledgling Hero of Warcraft achievement.

The issue was hotfixed within a few hours but there are a number of folks who still have not received their Lady Liadrin Hero Skin.

We are planning to implement another hotfix which should correctly apply the license to those players who are experiencing this issue. We hope to have this hotfix in as soon as we can. Once applied you will need to log out of the game and back in to receive Lady Liadrin.

We will provide what updates we can as soon as we have more news. Thank you for your patience.

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