Upcoming API / Hardware Support Changes

Technical Support
Hi Friends,

We have seen quite a few threads with people upset and confused about the new warnings in the Blizzard app. Warnings that tell you that your system will be unsupported soon. While this is true in some cases, I would like to provide some resources and advice on how to see if you will still be able to play.

Here is a list of requirements and resources to help you find out the state of your computer.

OS requirements:

 
Windows -

Users will need to be on the following OS builds, with the 64 bit version installed, and able to support DirectX 11.
  • Windows 7 Sp1
  • Windows 8.1
  • Windows 10


How to check if you are on a 64 bit OS.
    1. Hit Windows key
    2. Type “my computer”
    3. Right click this PC or the name you gave it
    4. Select Properties
    5. Look at System type ( You will want 64 bit Operating system listed here )


How to see if your Video card supports DirectX 11. This list is not up to date but if you have a card that is newer than the ones listed, it is likely okay. You can check on the manufacturer's website to be sure.

 
Mac -

Users computers will need to support the Metal API.

A list of Mac computers that can support Metal .

Users should also be on a supported macOS.
  • macOS 10.12.X
  • macOS 10.13.x
  • *macOS 10.14.x
  • *(macOS may not be released by the time these changes go live )*

 
Additional information -

We have seen cases where having the in game settings changed to DirectX 9 or WoW set to launch in 32 bit mode will cause these errors.
To check if World of Warcraft in 32-bit mode from the Blizzard App
    1) Open the Blizzard App
    2) Select World of Warcraft
    3) Click Options
    4) Select Game Settings on the left
    5) Uncheck Launch 32-bit client (Instead of 64-bit)
    6) Click Done


How to disable DirectX 9 if you can.
    1) Click Red Question mark in game
    2) Go to system
    3) Go to Advanced
    4) Click Drop down by Graphics API
    5) Select DirectX 11
    6) Restart the game


I hope this information helps my friends and hope you have a wonderful time in World of Warcraft.

/Nathardrick

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