Disconnects

Technical Support
Hello helpful tech support people,

I am not tech savvy, so I appreciate your patience.

I am having frequent disconnects when playing WoW and I'm thinking it is on my, or my ISP's side. However, before calling them I wanted to request some advice on my next step.

Here is what I've done so far:

Reset User Interface (removed mods completely). Changed Folders: WTFOld etc.
Reset Network Devices (Router, Cable Modem).
Refreshed, Renewed, and Flushed DNS.

My connection is wired to the PC. I will try to change the ethernet cable tomorrow.

I tried to open ports and made sure Battle.net and WoW were on the list of "allowed" programs in Kaspersky. I did this through the program, not the router yet.

I have a tracert ready but I am not sure if I "did it right."
Please don't hack my IP. Thanks.


Tracing route to 137.221.105.2 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 14 ms 18 ms 12 ms 10.108.144.1
3 13 ms 12 ms 12 ms 192.168.69.213
4 12 ms 12 ms 12 ms 10.224.253.133
5 24 ms 21 ms 23 ms lag-107.ear3.Seattle1.Level3.net [4.14.244.69]
6 22 ms 21 ms 21 ms ae-2-3613.edge1.Seattle3.Level3.net [4.69.160.73]
7 23 ms 21 ms 21 ms BLIZZARD-EN.edge1.Seattle3.Level3.net [4.59.232.146]
8 22 ms 22 ms 22 ms ae1-br01-eqse2.blizzardonline.net [137.221.73.33]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 51 ms 53 ms 50 ms et-0-0-31-pe01-swlv10.blizzardonline.net [137.221.83.67]
14 53 ms 56 ms 53 ms 137.221.105.2

Trace complete.
Hi Vardrum

The Tracert isn't showing any issues. Try running a WinMTR next.

https://us.battle.net/support/en/article/27780

How often do these disconnects occur. Do they occur in other games or while simply surfing around the net?
Update: About an hour of testing. No disconnects yet.

Hi Tratt,

These disconnects occur randomly. Sometimes, I notice my modem completely cut out, but that doesn't happen often. When i'm playing another game, such as CoD, Starcraft 2, or Heroes of the Storm, I do not notice the frequent disconnects. On a wireless phone i notice some disconnects too. On a wired PC it happens from time to time regardless of what i'm doing.

I've switched out my cable modem twice (once from Cableone lease and then i bought my own)

They seem to be more frequent when playing WoW, but that could just be my perception.

Running WinMTR tests. Posting when I encounter disc.

Thanks,
Vardrum
Hello,

I am also disconnecting randomly. I know nothing about computers. But, here is what i've done so far:

-Reset the modem for 30 seconds
-Open WoW ports through my firewall
-Uninstalled file sharing Apps
-Checked drivers for updates

I play on Wifi and am about 40 feet from the box with blinking lights :3
07/17/2018 08:17 AMPosted by Plutonight
Hello,

I am also disconnecting randomly. I know nothing about computers. But, here is what i've done so far:

-Reset the modem for 30 seconds
-Open WoW ports through my firewall
-Uninstalled file sharing Apps
-Checked drivers for updates

I play on Wifi and am about 40 feet from the box with blinking lights :3

Realms are down for maintenance so you will experience disconnections.
Oh, that's why i'm the only person in Dalaran!

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