Please help -- I need a Blizz employee ASAP

Customer Support
Okay so I went to do a faction change for my warrior, through the battle.net website. I purchased it, but my credit card was declined ( I ended up not having enough money )
So I closed out of the window, and decided to just play WoW --- well I log in, and see this:

As you can see,I have 2 characters now - 2 warriors, and I'm unable to log in on either of them.

It's telling me to wait for the character update to complete...but I don't have enough money to do it, I thought by my card being declined that it would cancel.
Go back to your account management page, look at the History/Status for your Faction Changes and cancel the one that was started by not completed.
Billing should be able to help you cancel it so that you can access them again ;)

Use live chat here:
https://us.battle.net/support/en/help/product/wow/166/167/channels
08/19/2018 12:34 PMPosted by Kalviery
Go back to your account management page, look at the [url="https://battle.net/account/management/wow/services/pfc-history.html?&s=PFC"]History/Status[/url] for your Faction Changes and cancel the one that was started by not completed.


I went there, but it says completed

It looks like it completed, but I just tried relogging in again and I still have 2 mandimei characters and it still says I need to wait for the the character process update to complete!
It says faction change "pending" but there is nothing to pend, because my card was declined!

https://imgur.com/zF2Mr8K
08/19/2018 12:38 PMPosted by Mandicandy

I went there, but it says completed

https://imgur.com/MYjY4O4

^ It looks like it completed, but I just tried relogging in again and I still have 2 mandimei characters and it still says I need to wait for the the character process update to complete!


Thanks for checking. Sometimes a failed order can just take a little while to clean up. Give it a few more minutes and see if this takes care of itself. If not, please open a ticket using the link Perl provided :)
Hey, OP. The images aren't really needed (we see this fairly often, so your description was enough), and since these forums are indexed by Google, your image reveals your alts to anyone, which may someday include people you don't want knowing their names.

You may want to edit your post and remove the links. Blues can see previous iterations of edited posts, so if you want to give Kalv more images, I'd recommend posting the link and then editing it out.

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