Island Expeditions Acct Wide Ach Update

Customer Support
First, thank you for fixing the following achievements to have account wide progress. However, I have now lost all progress towards Azerite Admiral and Helping Hand. Are there any plans to restore prehotfix progress?

The updated account-wide achievements are:
I'm Here for the Pets: Collect all 28 Island Expedition Pets
Azerite Admiral: Collect 1,000,000 Azerite on Island Expeditions.
Tell Me A Tale: Complete all of the Island Expeditions quests listed below.
Helping Hand: Rescue all of the explorers on Island Expeditions.
You guys will want to put in a ticket to see if there's anything a GM can do to restore it. I'm not sure if that's something that they can do.

https://us.battle.net/support/en/help/product/wow/197/471/channels

Be sure to first do a Full UI Reset:
https://us.battle.net/support/en/article/7549

That way you can rule out this just being a display error.
09/20/2018 09:21 AMPosted by Perl
You guys will want to put in a ticket to see if there's anything a GM can do to restore it. I'm not sure if that's something that they can do.

https://us.battle.net/support/en/help/product/wow/197/471/channels

Be sure to first do a Full UI Reset:
https://us.battle.net/support/en/article/7549

That way you can rule out this just being a display error.


I have a spare PC that I run bare bones WoW on for testing that (count was 0 there too). Not to mention, every guildie, WoW friend, and Discord person I have spoken too is having the same issue. Since it was not just me, I put a post here to hopefully draw more attention to the issue.
09/20/2018 11:28 AMPosted by Lughnasadh
I put a post here to hopefully draw more attention to the issue.
Not a whole lot can be done here. QA doesn't come here for bug reports, nor do GMs come here for issues.
I was going by the description of the channel. Not often I start any type of post on here. I mostly comment.
09/20/2018 08:56 AMPosted by Lughnasadh
Are there any plans to restore prehotfix progress?


I believe the WOW team has been made aware of the reports of lost progress in some cases. They're investigating but I don't have any additional specifics to share. I'd keep an eye on the hotfix blog for updates as they continue to make changes/fix bugs.
I didn't just lose my progress, I was at over 1 million with the achievement not flagging being completed prior to this change. Now, I'm at 50k. Very bitter taste in my mouth atm between this and the Dreadwake not counting for people who have paid for more than 180 days of game time that did NOT use the bundle options. :|
Lost 400k and almost all of Helping Hand. I got an automated response back, no CS signature on it or anything. I was online. if a customer sends a ticket they should be contacted and not just get an automated response. Very insulting.

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