Difficult to change characters in BfA app

Mobile Bug Report
I don't know if it is my phone, a Samsung Galaxy 5, but it is very difficult to get the menu to change characters in the BfA mobile app. It seems when I click in the area at the top left with the three lines, the phone thinks I want to "resize the window" or "go back" and the menu only arises after about 20 clicks. Please give me a pull down menu that works! I know you can do it because the one in Legion worked fine.
Yes, this little area is not very responsive. Using an iPhone 8, it takes multiple attempts to get it to detect and react to the selection.

Also, not entirely sure why it has to reconnect all the time.

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