Not sure where to go with this WCIII question

Customer Support
I purchased Frozen Throne and received my key in my email. I boot up Warcraft III and Reign of Chaos is still the logo. There is no evidence of Frozen Throne in the game. And, I can't seem to find where to put the code for frozen throne. What am I missing?
Log into Account Management (click your name on the top right of the page and go to Account Settings), click Games & Codes, then Code Redemption.

or;
https://us.battle.net/account/management/claim-code.html
Additionally, we have Classic forums here for just general discussion and tech support:

General Discussion: https://us.battle.net/forums/en/bnet/12790218/

Support: https://us.battle.net/forums/en/bnet/12790219/
09/25/2018 03:25 PMPosted by Vrakthris
Additionally, we have Classic forums here for just general discussion and tech support:

General Discussion: https://us.battle.net/forums/en/bnet/12790218/

Support: https://us.battle.net/forums/en/bnet/12790219/


I went to my account page and placed the code into the "Active a Game Key" bar. It told me I have already used the code. I submitted a ticket. Not sure what else to do.
09/25/2018 03:44 PMPosted by Mightymousy
I went to my account page and placed the code into the "Active a Game Key" bar. It told me I have already used the code. I submitted a ticket. Not sure what else to do.

From what I can see on your account, it looks like you have the Frozen Throne license recently added, Mightymousy.
09/25/2018 03:47 PMPosted by Vrakthris
09/25/2018 03:44 PMPosted by Mightymousy
I went to my account page and placed the code into the "Active a Game Key" bar. It told me I have already used the code. I submitted a ticket. Not sure what else to do.

From what I can see on your account, it looks like you have the Frozen Throne license recently added, Mightymousy.


Is it a standalone client from Reign of Chaos? I click the WCIII icon to boot the game up and all it says is Reign of Chaos. There is no sign of Frozen Throne anywhere. Nothing added in game when I play a custom map. Nor is there a campaign for Frozen Throne. What am I missing here?
09/25/2018 03:50 PMPosted by Mightymousy
What am I missing here?

09/25/2018 03:25 PMPosted by Vrakthris
Additionally, we have Classic forums here for just general discussion and tech support:
General Discussion: https://us.battle.net/forums/en/bnet/12790218/
Support: https://us.battle.net/forums/en/bnet/12790219/
09/25/2018 04:00 PMPosted by Nobody
09/25/2018 03:50 PMPosted by Mightymousy
What am I missing here?

09/25/2018 03:25 PMPosted by Vrakthris
Additionally, we have Classic forums here for just general discussion and tech support:
General Discussion: https://us.battle.net/forums/en/bnet/12790218/
Support: https://us.battle.net/forums/en/bnet/12790219/


If you are attempting to be annoying, it is working.
09/25/2018 04:04 PMPosted by Mightymousy
If you are attempting to be annoying, it is working.

If you are attempting to not follow the rules, it is working.

Obviously, it makes sense to go to a Warhammer 40k tournament and bring your Warhammer fantasy army. Because that is what you are doing here. World of Warcraft only shares part of it's name with Warcraft 3. They aren't the same game. But why expect you to read an explanation when you can't follow a helpful guide?
09/25/2018 04:14 PMPosted by Nobody
If you are attempting to not follow the rules, it is working.

I never said, this has nothing to do with World of Warcraft, go away. I provided those links as additional contact points just for normal discussion and/or support.

We still try to help folks when we can.

09/25/2018 03:50 PMPosted by Mightymousy
Is it a standalone client from Reign of Chaos? I click the WCIII icon to boot the game up and all it says is Reign of Chaos. There is no sign of Frozen Throne anywhere.


The Frozen Throne should be a new client. It should be listed under your Account Management page, Mightymousy. I'm afraid I'm not as familiar with the old RTS, sorry.
09/25/2018 04:35 PMPosted by Vrakthris
09/25/2018 04:14 PMPosted by Nobody
If you are attempting to not follow the rules, it is working.

I never said, this has nothing to do with World of Warcraft, go away. I provided those links as additional contact points just for normal discussion and/or support.

We still try to help folks when we can.

09/25/2018 03:50 PMPosted by Mightymousy
Is it a standalone client from Reign of Chaos? I click the WCIII icon to boot the game up and all it says is Reign of Chaos. There is no sign of Frozen Throne anywhere.


The Frozen Throne should be a new client. It should be listed under your Account Management page, Mightymousy. I'm afraid I'm not as familiar with the old RTS, sorry.


I fixed it! I had to uninstall Reign of Chaos, reinstall using the Frozen Throne client. It then prompted me for the keys for both Reign of Chaos and The Frozen Throne. I put them in and it worked.

The Frozen Throne client will not over write the Reign of Chaos if you just try to run Frozen Throne install while you have Reign of Chaos already installed.
09/25/2018 08:16 PMPosted by Mightymousy
I fixed it! I had to uninstall Reign of Chaos, reinstall using the Frozen Throne client. It then prompted me for the keys for both Reign of Chaos and The Frozen Throne. I put them in and it worked.

The Frozen Throne client will not over write the Reign of Chaos if you just try to run Frozen Throne install while you have Reign of Chaos already installed.


Awesome! Thanks for the update, Mightymousy. Have fun!

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