Anyone else having an abnormally high latency? [Bell ISP]

Technical Support
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300 latency here as well, South-Ontario Canada, Bell.
Same here! Bell fiber Quebec
260 ms.
GM said : It doesn't look like it's anything to do with you. Looks like Bell Canada actually had a line cut that is impacting most Canadian players to the WoW servers atm.
10/24/2018 05:14 PMPosted by Doxxed
Same here! Bell fiber Quebec
260 ms.
GM said : It doesn't look like it's anything to do with you. Looks like Bell Canada actually had a line cut that is impacting most Canadian players to the WoW servers atm.


when was this said and where? not that i dont believe you just wanna know how long i got till i can play ow/wow again
Same exact issue here - Woodbridge, Ontario, Canada
I have Bell Fibre (Gigabit) - everything outside of WoW works fine including 4k streaming on multiple devices.
Similar issues as others with Bell Toronto, Yesterday wasnt bad but today Im 246ms where as Im normally 25ms.

Like others my 3rd hop is 79ms toronto.bell and then jumps to 291ms telstraglobal.net
10/24/2018 05:22 PMPosted by Totaldh
10/24/2018 05:14 PMPosted by Doxxed
Same here! Bell fiber Quebec
260 ms.
GM said : It doesn't look like it's anything to do with you. Looks like Bell Canada actually had a line cut that is impacting most Canadian players to the WoW servers atm.


when was this said and where? not that i dont believe you just wanna know how long i got till i can play ow/wow again


This afternoon around 2pm after contacting them for the 2nd time.

They no idea of ETA since it wasn't on there end
Same problem here, using Virgin, since late last night the latency has gone up to 251 ms, ten times what it usually is.
Not from Canada, but experienced quite a ping just after the maintenance schedule this week. Pings were erratic yesterday (500 ms to 13k ms) when usually my ping is around 200-211 ms. After calling my ISP, its down to 265-310ms (which now I assume that the problem that my Canadian friends and mine are somewhat related since the ping are quite similar to what I am having).

PingPlotter shows that the US West (37.221.105.2) is completely dead (100% Loss) while the Central US (24.105.62.129) bounced me to Netherlands several times. The MTR confirms this report from Pingplotter:

Start: Wed Oct 24 23:55:48 2018 Blizzard
1.|-- Blizzard 0.0% 10 0.3 0.4 0.3 0.5 0.0
2.|-- 37.244.23.130 0.0% 10 0.5 0.6 0.5 1.0 0.0
3.|-- 24.105.62.146 0.0% 10 1.1 1.0 0.8 1.1 0.0
4.|-- 137.221.66.8 0.0% 10 2.0 2.1 2.0 2.2 0.0
5.|-- 137.221.69.66 0.0% 10 49.6 55.5 49.5 88.0 12.9
6.|-- 137.221.65.11 0.0% 10 49.1 50.8 49.0 65.3 5.0
7.|-- 137.221.70.32 0.0% 10 49.0 50.3 48.9 55.9 2.6
8.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
10.|-- 179.172.159.110.tm-hsbb.tm.net.my 50.0% 10 293.6 293.5 293.1 293.7 0.0


Location : Malaysia
ISP : TMnet

Edited : MTR report, for OCD sake
Tracert for names sake - going to AUS looks like...

2 4 ms 9 ms 3 ms 10.11.7.137
3 5 ms 5 ms 5 ms 10.178.206.74
4 5 ms 4 ms 4 ms 10.178.206.75
5 82 ms 79 ms 79 ms tcore3-toronto47_2-4-0-0.net.bell.ca [64.230.107.28]
6 78 ms 75 ms 79 ms tcore3-vancouver_hundredgige0-9-0-0.net.bell.ca [64.230.79.69]
7 75 ms 79 ms 79 ms tcore3-seattle_hundredgige0-5-0-0.net.bell.ca [64.230.79.92]
8 75 ms 74 ms 75 ms bx2-paloalto01_xe5-3-0.net.bell.ca [64.230.77.113]
9 76 ms 75 ms 76 ms 198.32.176.64
10 77 ms 78 ms 75 ms i-92.paix-core02.telstraglobal.net [202.84.247.42]
11 294 ms 295 ms 295 ms i-10107.sydp-core03.telstraglobal.net [202.84.138.49]
12 294 ms 296 ms 294 ms i-0-1-0-0.sydp10.bi.telstraglobal.net [202.84.222.170]
13 263 ms 262 ms 262 ms unknown.telstraglobal.net [210.176.38.113]
14 249 ms 251 ms 250 ms et-0-0-48-br01-eqsy4.as57976.net [137.221.85.33]
15 248 ms 247 ms 247 ms 137.221.65.96
16 248 ms 248 ms 248 ms xe-0-0-1-1-br02-eqch2.as57976.net [137.221.65.42]
17 248 ms 248 ms 247 ms be2-pe01-eqch2.as57976.net [137.221.69.71]
18 250 ms 248 ms 248 ms 24.105.62.129
Bell ISP, 300-500 ping right now, Canada ON. Usually it was 30 ping
I'm not with Bell, but with Telus (BC Canada).

Pings are usually 35-38ms. Now it's 80ms - 98ms+ (feels like 200+).

1 <1 ms <1 ms <1 ms router.asus.com [192.168.50.1]
2 10 ms 9 ms 23 ms 10.29.242.1
3 12 ms 12 ms 12 ms STTLWAWBCI01.bb.telus.com [75.154.217.106]
4 13 ms 13 ms 13 ms six.blizzardonline.net [206.81.81.122]
5 62 ms 62 ms 61 ms ae1-br01-eqse2.as57976.net [137.221.73.33]
6 62 ms 63 ms 63 ms xe-0-0-1-1-br02-eqch2.as57976.net [137.221.65.42]
7 60 ms 60 ms 60 ms be2-pe02-eqch2.as57976.net [137.221.69.73]
8 62 ms 62 ms 64 ms chi-eqch2-ia-bons-04.as57976.net [137.221.66.15]
9 62 ms 62 ms 62 ms 24.105.62.129
I'm also with Bell. Eastern Canada. Been having this same issue since this morning.
yep laggy here.. toronto. Normal is 20ms, hitting 300ms now.
Bell fibe in London ..

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| mynetwork - 1 | 264 | 263 | 1 | 7 | 167 | 5 |
| 10.11.3.137 - 1 | 261 | 260 | 5 | 30 | 2610 | 19 |
| 10.178.206.30 - 0 | 268 | 268 | 5 | 11 | 133 | 17 |
| 10.178.206.31 - 1 | 265 | 264 | 5 | 16 | 200 | 24 |
| tcore3x-london14_0/4/0/2.net.bell.ca - 0 | 268 | 268 | 79 | 95 | 250 | 102 |
|tcore3-toronto12_hundredgige2-8-0-1.net.bell.ca - 1 | 264 | 263 | 78 | 92 | 244 | 91 |
|tcore3-vancouver_hundredgige0-1-0-0.net.bell.ca - 0 | 268 | 268 | 79 | 94 | 247 | 246 |
|tcore3-seattle_hundredgige0-5-0-0.net.bell.ca - 1 | 260 | 258 | 79 | 91 | 279 | 88 |
| bx2-paloalto01_xe5-3-0.net.bell.ca - 1 | 264 | 263 | 77 | 91 | 252 | 98 |
| 198.32.176.64 - 0 | 268 | 268 | 78 | 91 | 240 | 90 |
| i-92.paix-core02.telstraglobal.net - 0 | 268 | 268 | 80 | 93 | 256 | 97 |
| i-10107.sydp-core03.telstraglobal.net - 1 | 264 | 263 | 298 | 310 | 489 | 306 |
| i-0-1-0-0.sydp10.bi.telstraglobal.net - 1 | 264 | 263 | 297 | 309 | 593 | 316 |
| unknown.telstraglobal.net - 1 | 264 | 263 | 266 | 280 | 504 | 283 |
| et-0-0-48-br01-eqsy4.as57976.net - 1 | 264 | 263 | 250 | 265 | 478 | 283 |
| 137.221.65.96 - 1 | 260 | 258 | 251 | 267 | 492 | 295 |
| xe-0-0-1-1-br02-eqch2.as57976.net - 1 | 260 | 258 | 250 | 264 | 410 | 265 |
| be2-pe01-eqch2.as57976.net - 1 | 264 | 263 | 251 | 263 | 475 | 285 |
| chi-eqch2-ia-bons-02.as57976.net - 1 | 265 | 264 | 252 | 264 | 547 | 336 |
| 24.105.62.129 - 1 | 265 | 264 | 254 | 265 | 552 | 328 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
I’ve been having high latency as well but I’m in the US and on suddenlink mine started I want to say Monday and as of right now it’s still in the high 200s
Hey guys,

Really appreciate the ongoing reports we're getting! For reports going forward, we're looking of examples that mirror what we're seeing on Fastpeter's MTR where you are being routed from Canada to Australia. Please post a WinMTR and a Looking Glass report so that we can see the traffic going both ways. If we don't have both, we won't get a complete look at the routing for this case.

-Lantrasau
10/24/2018 06:22 PMPosted by Lantrasau
Hey guys,

Really appreciate the ongoing reports we're getting! For reports going forward, we're looking of examples that mirror what we're seeing on Fastpeter's MTR where you are being routed from Canada to Australia. Please post a [url="https://battle.net/support/article/000027780?utm_source=Internal-TechForum&utm_medium=Posting&utm_campaign=BlizzardCS&utm_content=solution"]WinMTR[/url] and a [url="http://us-looking-glass.battle.net/"]Looking Glass[/url] report so that we can see the traffic going both ways. If we don't have both, we won't get a complete look at the routing for this case.

-Lantrasau
Any updates on the status of the problem? Or are you still looking for the root cause?
Is blizzard gonna compensate our wow time that we cant properly use because of this issue? Or are they right when they say the issue is coming from bell ? Is bell gonna compensate their users if the issue was really on their end? Find out on the next episode of asking for a friend
10/24/2018 06:26 PMPosted by Huggle
Any updates on the status of the problem? Or are you still looking for the root cause?


Still under investigation for now. We'll post an update via Twitter and this thread once its resolved!
TRACEROUTE:
traceroute to 74.12.137.105 (74.12.137.105), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.270 ms 0.246 ms 0.245 ms
2 37.244.22.2 (37.244.22.2) 0.559 ms 0.710 ms 0.875 ms
3 24.105.30.170 (24.105.30.170) 0.993 ms 1.059 ms 1.116 ms
4 137.221.66.2 (137.221.66.2) 1.543 ms 1.587 ms 1.639 ms
5 137.221.68.66 (137.221.68.66) 1.693 ms 1.705 ms 1.709 ms
6 137.221.68.32 (137.221.68.32) 1.079 ms 1.224 ms 1.213 ms
7 213.248.78.166 (213.248.78.166) 1.330 ms 1.270 ms 1.264 ms
8 dls-b21-link.telia.net (62.115.123.136) 31.885 ms 33.730 ms 33.766 ms
9 213.155.130.179 (213.155.130.179) 41.964 ms 42.029 ms 41.887 ms
10 213.155.130.176 (213.155.130.176) 51.484 ms 51.494 ms 51.233 ms
11 213.248.79.222 (213.248.79.222) 257.953 ms 257.948 ms 257.934 ms
12 * * *
13 * * *
14 * * *
15 * * *

25/10/2018 01:31:39 UTC
--------------------

TRACEROUTE:
traceroute to 74.12.137.105 (74.12.137.105), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.260 ms 0.252 ms 0.252 ms
2 37.244.22.2 (37.244.22.2) 0.546 ms 0.780 ms 0.954 ms
3 24.105.30.170 (24.105.30.170) 0.980 ms 1.058 ms 1.111 ms
4 137.221.66.2 (137.221.66.2) 1.450 ms 1.492 ms 1.557 ms
5 137.221.68.66 (137.221.68.66) 1.367 ms 1.384 ms 1.386 ms
6 137.221.68.32 (137.221.68.32) 1.121 ms 1.158 ms 1.157 ms
7 213.248.78.166 (213.248.78.166) 1.254 ms 1.743 ms 2.708 ms
8 dls-b21-link.telia.net (62.115.123.136) 32.702 ms 32.046 ms 32.138 ms
9 213.155.130.179 (213.155.130.179) 42.006 ms 42.251 ms 42.267 ms
10 213.155.130.176 (213.155.130.176) 51.866 ms 52.039 ms 51.793 ms
11 213.248.79.222 (213.248.79.222) 258.062 ms 257.946 ms 257.945 ms
12 * * *
13 * * *
14 * * *
15 * * *

25/10/2018 01:31:39 UTC
--------------------

PING:
PING 74.12.137.105 (74.12.137.105) 56(84) bytes of data.

--- 74.12.137.105 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2998ms

25/10/2018 01:31:39 UTC
--------------------

PING:
PING 74.12.137.105 (74.12.137.105) 56(84) bytes of data.

--- 74.12.137.105 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3005ms

25/10/2018 01:31:39 UTC
--------------------

TRACEROUTE:
traceroute to 74.12.137.105 (74.12.137.105), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.279 ms 0.276 ms 0.275 ms
2 37.244.23.130 (37.244.23.130) 0.562 ms 0.662 ms 0.712 ms
3 24.105.62.150 (24.105.62.150) 1.114 ms 1.271 ms 1.283 ms
4 137.221.66.10 (137.221.66.10) 2.600 ms 2.604 ms 2.646 ms
5 137.221.69.70 (137.221.69.70) 2.529 ms 2.562 ms 2.568 ms
6 137.221.69.34 (137.221.69.34) 1.790 ms 1.580 ms 1.680 ms
7 213.248.78.162 (213.248.78.162) 2.306 ms 2.303 ms 2.345 ms
8 213.248.79.222 (213.248.79.222) 245.902 ms 245.801 ms 245.840 ms
9 * * *
10 * * *
11 * * *
12 * * *
13 toroon0247w-lp130-01-74-12-136-1.dsl.bell.ca (74.12.136.1) 247.267 ms 246.983 ms 246.989 ms
14 * * *
15 * * *

25/10/2018 01:31:42 UTC
--------------------

PING:
PING 74.12.137.105 (74.12.137.105) 56(84) bytes of data.

--- 74.12.137.105 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2998ms

25/10/2018 01:31:45 UTC
--------------------

TRACEROUTE:
traceroute to 74.12.137.105 (74.12.137.105), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.247 ms 0.240 ms 0.240 ms
2 37.244.23.2 (37.244.23.2) 0.547 ms 0.597 ms 0.677 ms
3 24.105.62.150 (24.105.62.150) 1.267 ms 1.348 ms 1.417 ms
4 137.221.66.14 (137.221.66.14) 2.259 ms 2.390 ms 4.105 ms
5 137.221.69.68 (137.221.69.68) 2.001 ms 2.016 ms 2.016 ms
6 137.221.69.32 (137.221.69.32) 17.601 ms 15.387 ms 15.366 ms
7 213.248.78.162 (213.248.78.162) 2.083 ms 1.928 ms 2.014 ms
8 213.248.79.222 (213.248.79.222) 244.893 ms 244.898 ms 244.879 ms
9 * * *
10 * * *
11 * * *
12 * * *
13 toroon0247w-lp130-01-74-12-136-1.dsl.bell.ca (74.12.136.1) 244.642 ms 244.836 ms 244.847 ms
14 * * *
15 * * *

25/10/2018 01:31:46 UTC
--------------------

MTR:
Start: Thu Oct 25 01:31:39 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.4 0.0
2.|-- 37.244.22.130 0.0% 10 0.6 0.7 0.5 1.8 0.3
3.|-- 24.105.30.170 0.0% 10 1.0 1.0 0.7 2.4 0.3
4.|-- 137.221.66.6 0.0% 10 1.7 1.6 1.4 1.7 0.0
5.|-- 137.221.68.68 0.0% 10 1.5 4.6 1.3 33.1 10.0
6.|-- 137.221.68.32 0.0% 10 1.2 3.7 1.2 15.9 5.1
7.|-- 213.248.78.166 0.0% 10 1.6 1.7 1.4 2.9 0.0
8.|-- dls-b21-link.telia.net 0.0% 10 32.8 32.6 31.8 35.2 0.9
9.|-- 213.155.130.179 0.0% 10 42.2 42.2 42.0 42.5 0.0
10.|-- 213.155.130.176 0.0% 10 51.5 51.7 51.4 52.8 0.3
11.|-- 213.248.79.222 0.0% 10 258.7 260.3 258.6 274.4 4.9
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
15.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
16.|-- toroon0247w-lp130-01-74-12-136-1.dsl.bell.ca 0.0% 10 260.8 260.8 260.8 261.1 0.0
17.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

25/10/2018 01:31:39 UTC
--------------------

PING:
PING 74.12.137.105 (74.12.137.105) 56(84) bytes of data.

--- 74.12.137.105 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2998ms

25/10/2018 01:31:50 UTC
--------------------

MTR:
Start: Thu Oct 25 01:31:39 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.3 0.4 0.0
2.|-- 37.244.22.2 0.0% 10 0.5 0.6 0.5 0.7 0.0
3.|-- 24.105.30.170 0.0% 10 0.9 1.4 0.9 4.8 1.2
4.|-- 137.221.66.2 0.0% 10 1.6 1.5 1.4 1.7 0.0
5.|-- 137.221.68.66 0.0% 10 1.3 1.4 1.3 1.5 0.0
6.|-- 137.221.68.32 0.0% 10 1.2 1.3 1.1 1.7 0.0
7.|-- 213.248.78.166 0.0% 10 1.7 1.6 1.3 2.0 0.0
8.|-- dls-b21-link.telia.net 0.0% 10 31.6 32.3 31.6 34.4 0.7
9.|-- 213.155.130.179 0.0% 10 43.2 42.2 42.0 43.2 0.0
10.|-- 213.155.130.176 0.0% 10 51.5 51.5 51.4 51.8 0.0
11.|-- 213.248.79.222 0.0% 10 258.1 258.1 258.0 258.7 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
15.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
16.|-- toroon0247w-lp130-01-74-12-136-1.dsl.bell.ca 0.0% 10 260.8 260.9 260.8 261.5 0.0
17.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

25/10/2018 01:31:39 UTC
--------------------

MTR:
Start: Thu Oct 25 01:31:42 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.4 0.0
2.|-- 37.244.23.130 0.0% 10 0.5 0.6 0.4 0.8 0.0
3.|-- 24.105.62.150 0.0% 10 0.8 1.4 0.7 2.5 0.0
4.|-- 137.221.66.10 0.0% 10 2.5 2.6 2.4 2.8 0.0
5.|-- 137.221.69.70 0.0% 10 3.7 2.8 2.3 4.5 0.6
6.|-- 137.221.69.34 0.0% 10 1.8 2.0 1.7 2.5 0.0
7.|-- 213.248.78.162 0.0% 10 2.5 2.6 2.3 3.9 0.3
8.|-- 213.248.79.222 0.0% 10 249.6 246.3 245.8 249.6 1.2
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
13.|-- toroon0247w-lp130-01-74-12-136-1.dsl.bell.ca 0.0% 10 247.0 247.0 246.8 247.3 0.0
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

25/10/2018 01:31:41 UTC
--------------------

MTR:
Start: Thu Oct 25 01:31:45 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.2 0.2 0.3 0.0
2.|-- 37.244.23.2 0.0% 10 0.4 0.5 0.4 0.7 0.0
3.|-- 24.105.62.150 0.0% 10 1.6 1.3 1.1 1.6 0.0
4.|-- 137.221.66.14 0.0% 10 1.9 1.9 1.8 2.0 0.0
5.|-- 137.221.69.68 0.0% 10 5.2 2.4 1.8 5.2 1.1
6.|-- 137.221.69.32 0.0% 10 1.8 1.8 1.6 2.4 0.0
7.|-- 213.248.78.162 0.0% 10 1.9 2.0 1.9 2.0 0.0
8.|-- 213.248.79.222 0.0% 10 245.0 246.1 244.8 256.5 3.6
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
13.|-- toroon0247w-lp130-01-74-12-136-1.dsl.bell.ca 0.0% 10 244.7 244.7 244.7 244.9 0.0
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

25/10/2018 01:31:45 UTC
--------------------

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