Oceanic Routing Issues - Please fix

Technical Support
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10/31/2018 04:09 AMPosted by Goering
Hi guys, I found a temporary fix.

Those of you with access to a VPN can try routing directly to a Sydney VPN server. I tried this and my ping is back to normal.

Hope it helps someone.


give me free vpn
Almost three days this is happening now and still no blue response acknowledging the issue or a statement of what the issue is much less a fix? I'm not raiding tonight because of this. :(
Ok i have a temp fix , i got a 24 hour trial vpn from SAFE VPN , register there connect load ur game and watch ur ms will go down, i went from 179 to 25
Howdy!

Thanks for the VPN feedback. This does appear to be a routing issue to the AU servers, which explains why VPNS are helping. Our engineers are looking into this to see if they can help get it resolved.

Thank you!
10/31/2018 09:15 AMPosted by Zuvykree
Howdy!

Thanks for the VPN feedback. This does appear to be a routing issue to the AU servers, which explains why VPNS are helping. Our engineers are looking into this to see if they can help get it resolved.

Thank you!

WOW! As soon as this post popped, my latency started climbing back down from 169ms to 13ms! Magic?! Thank you!
Update: We made changes to help alleviate this issue! Please retest and let us know if they helped. If not please post up a WinMTR.
10/31/2018 09:52 AMPosted by Zuvykree
Update: We made changes to help alleviate this issue! Please retest and let us know if they helped. If not please post up a [url="https://battle.net/support/article/000027780?utm_source=internal-TechForum&utm_medium=posting&utm_campaign=BlizzardCS&utm_content=solution"]WinMTR[/url].


Appears to be resolved now back down to 20ms from 200ms
I'm still lagging without a VPN on specifically OCE servers - the issue is the same as mentioned before for me, located in Asia.


Tracing route to 103.4.115.248 over a maximum of 30 hops

0 CORSAIRONE [192.168.1.138]
1 15B-Private [192.168.1.1]
2 059149099129.ctinets.com [59.149.99.129]
3 10.239.13.89
4 014199254077.ctinets.com [14.199.254.77]
5 014136143018.ctinets.com [14.136.143.18]
6 xe-7-3-1-xcr1.hke.cw.net [203.169.57.125]
7 ae4-xcr1.hkg.cw.net [195.2.10.97]
8 203.131.251.129
9 ae-6.r02.tkokhk01.hk.bb.gin.ntt.net [129.250.6.122]
10 ae-10.r24.tkokhk01.hk.bb.gin.ntt.net [129.250.6.93]
11 ae-12.r30.tokyjp05.jp.bb.gin.ntt.net [129.250.2.50]
12 ae-2.r00.tokyjp08.jp.bb.gin.ntt.net [129.250.6.127]
13 ae-1.a00.tokyjp03.jp.bb.gin.ntt.net [129.250.5.51]
14 61.213.179.114
15 137.221.81.35
16 ge-0-0-8-br02-eqsy4.as57976.net [137.221.65.121]
17 et-0-0-1-pe01-eqsy4.as57976.net [137.221.85.71]
18 137.221.66.145
19 103.4.115.248

Computing statistics for 475 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 CORSAIRONE [192.168.1.138]
0/ 100 = 0% |
1 2ms 0/ 100 = 0% 0/ 100 = 0% 15B-Private [192.168.1.1]
0/ 100 = 0% |
2 6ms 0/ 100 = 0% 0/ 100 = 0% 059149099129.ctinets.com [59.149.99.129]
0/ 100 = 0% |
3 5ms 0/ 100 = 0% 0/ 100 = 0% 10.239.13.89
0/ 100 = 0% |
4 3ms 0/ 100 = 0% 0/ 100 = 0% 014199254077.ctinets.com [14.199.254.77]
0/ 100 = 0% |
5 4ms 0/ 100 = 0% 0/ 100 = 0% 014136143018.ctinets.com [14.136.143.18]
0/ 100 = 0% |
6 4ms 0/ 100 = 0% 0/ 100 = 0% xe-7-3-1-xcr1.hke.cw.net [203.169.57.125]
0/ 100 = 0% |
7 5ms 0/ 100 = 0% 0/ 100 = 0% ae4-xcr1.hkg.cw.net [195.2.10.97]
0/ 100 = 0% |
8 7ms 0/ 100 = 0% 0/ 100 = 0% 203.131.251.129
0/ 100 = 0% |
9 4ms 0/ 100 = 0% 0/ 100 = 0% ae-6.r02.tkokhk01.hk.bb.gin.ntt.net [129.250.6.122]
0/ 100 = 0% |
10 7ms 0/ 100 = 0% 0/ 100 = 0% ae-10.r24.tkokhk01.hk.bb.gin.ntt.net [129.250.6.93]
0/ 100 = 0% |
11 51ms 0/ 100 = 0% 0/ 100 = 0% ae-12.r30.tokyjp05.jp.bb.gin.ntt.net [129.250.2.50]
0/ 100 = 0% |
12 56ms 0/ 100 = 0% 0/ 100 = 0% ae-2.r00.tokyjp08.jp.bb.gin.ntt.net [129.250.6.127]
0/ 100 = 0% |
13 57ms 0/ 100 = 0% 0/ 100 = 0% ae-1.a00.tokyjp03.jp.bb.gin.ntt.net [129.250.5.51]
0/ 100 = 0% |
14 56ms 0/ 100 = 0% 0/ 100 = 0% 61.213.179.114
0/ 100 = 0% |
15 58ms 0/ 100 = 0% 0/ 100 = 0% 137.221.81.35
0/ 100 = 0% |
16 329ms 0/ 100 = 0% 0/ 100 = 0% ge-0-0-8-br02-eqsy4.as57976.net [137.221.65.121]
0/ 100 = 0% |
17 220ms 0/ 100 = 0% 0/ 100 = 0% et-0-0-1-pe01-eqsy4.as57976.net [137.221.85.71]
0/ 100 = 0% |
18 382ms 0/ 100 = 0% 0/ 100 = 0% 137.221.66.145
0/ 100 = 0% |
19 240ms 0/ 100 = 0% 0/ 100 = 0% 103.4.115.248

Trace complete.
10/31/2018 09:15 AMPosted by Zuvykree
Howdy!

Thanks for the VPN feedback. This does appear to be a routing issue to the AU servers, which explains why VPNS are helping. Our engineers are looking into this to see if they can help get it resolved.

Thank you!

It's still lagging quite bad until now...Hopefully there will be more fix today.. :(
Playing from NSW Australia. Still having issues. Have 170 -200 ping without VPN and when i use a VPN i go down to 30 ping here is my WinMTR info:


|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 794 | 794 | 0 | 1 | 16 | 1 |
| 10.88.0.254 - 0 | 794 | 794 | 16 | 161 | 560 | 232 |
| 10.194.29.145 - 0 | 794 | 794 | 20 | 50 | 371 | 50 |
| No response from host - 100 | 159 | 0 | 0 | 0 | 0 | 0 |
| 210.49.118.34 - 0 | 794 | 794 | 17 | 50 | 372 | 45 |
| 10.194.122.2 - 0 | 794 | 794 | 17 | 49 | 372 | 44 |
| 10.194.122.9 - 0 | 794 | 794 | 20 | 49 | 372 | 48 |
| 10.194.122.218 - 0 | 794 | 794 | 23 | 49 | 371 | 43 |
| 10.194.122.213 - 0 | 794 | 794 | 16 | 49 | 373 | 52 |
| No response from host - 100 | 159 | 0 | 0 | 0 | 0 | 0 |
| hu0-6-0-0.22rrpr01.optus.net.au - 0 | 794 | 794 | 17 | 50 | 372 | 47 |
|Bundle-Ether38.chw-edge903.sydney.telstra.net - 0 | 794 | 794 | 23 | 50 | 372 | 43 |
|bundle-ether17.chw-core10.sydney.telstra.net - 0 | 794 | 794 | 21 | 51 | 372 | 49 |
|bundle-ether1.oxf-gw11.sydney.telstra.net - 0 | 794 | 794 | 24 | 52 | 370 | 47 |
|bundle-ether2.oxf-gw10.sydney.telstra.net - 0 | 794 | 794 | 22 | 52 | 372 | 47 |
|bundle-ether1.sydo-core04.sydney.reach.com - 0 | 794 | 794 | 24 | 52 | 373 | 47 |
| i-0-0-0-15.sydo10.telstraglobal.net - 0 | 794 | 794 | 17 | 50 | 372 | 39 |
| unknown.telstraglobal.net - 0 | 794 | 794 | 25 | 51 | 373 | 47 |
| 137.221.85.35 - 0 | 794 | 794 | 19 | 54 | 374 | 42 |
| et-0-0-0-pe02-eqsy4.as57976.net - 0 | 794 | 794 | 156 | 187 | 553 | 177 |
| 103.4.115.248 - 0 | 794 | 794 | 161 | 189 | 564 | 185 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
It resolved my ping! Thank you :D
It didn't work. I am sitting at home 75ms and world 244ms. Sorry, back to the drawing board for you Blizzard.
Any update?
I'm still routed to Los Angeles and Brazil...
Hey guys,

If the issue is still occurring, we will need MTR results that demonstrate that the routing is still off, as Zuvykree mentioned. The change we made seemed to resolve most of the reports we were getting, but its still not our normal configuration. As a result, some folks may still be experiencing increased latency. If we can get solid examples and gauge impact, we can get this forwarded up again.

-Lantrasau
Server Khaz'goroth getting 200+ ping

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| homerouter.cpe - 0 | 335 | 335 | 0 | 0 | 4 | 0 |

| 10.251.255.254 - 0 | 335 | 335 | 18 | 136 | 241 | 161 |

| 10.194.36.17 - 0 | 335 | 335 | 14 | 23 | 86 | 19 |

| 10.194.125.2 - 0 | 335 | 335 | 11 | 22 | 81 | 19 |

| 10.194.125.13 - 0 | 335 | 335 | 12 | 23 | 87 | 24 |

| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |

| 210.49.110.218 - 0 | 335 | 335 | 12 | 23 | 86 | 24 |

| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |

| 10.194.125.209 - 0 | 335 | 335 | 16 | 25 | 49 | 23 |

| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |

| te0-0-1-0.o6lxpr01.optus.net.au - 0 | 335 | 335 | 13 | 23 | 83 | 19 |

|Bundle-Ether14.wel-edge902.perth.telstra.net - 0 | 335 | 335 | 15 | 23 | 83 | 22 |

|bundle-ether7.wel-core3.perth.telstra.net - 0 | 335 | 335 | 14 | 25 | 91 | 28 |

|bundle-ether3.fli-core10.adelaide.telstra.net - 0 | 335 | 335 | 41 | 55 | 80 | 53 |

|bundle-ether16.win-core10.melbourne.telstra.net - 0 | 335 | 335 | 53 | 61 | 78 | 63 |

|bundle-ether12.ken-core10.sydney.telstra.net - 0 | 335 | 335 | 64 | 73 | 88 | 65 |

|bundle-ether1.oxf-gw10.sydney.telstra.net - 0 | 335 | 335 | 61 | 74 | 88 | 75 |

|bundle-ether1.sydo-core04.sydney.reach.com - 0 | 335 | 335 | 59 | 74 | 92 | 75 |

| i-0-0-0-4.sydo10.bi.telstraglobal.net - 0 | 335 | 335 | 62 | 74 | 134 | 96 |

| unknown.telstraglobal.net - 0 | 335 | 335 | 65 | 72 | 89 | 70 |

| 137.221.85.35 - 0 | 335 | 335 | 61 | 78 | 213 | 71 |

| et-0-0-1-pe01-eqsy4.as57976.net - 0 | 335 | 335 | 210 | 224 | 284 | 216 |

| 137.221.66.145 - 0 | 335 | 335 | 205 | 215 | 279 | 222 |

| 103.4.115.248 - 0 | 335 | 335 | 210 | 217 | 233 | 222 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Hi im in Brisbane. This issue started for me last night. I got disconnected, had trouble reconnecting, and then when i did reconnect i was on high ping.


|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| homerouter.cpe - 0 | 232 | 232 | 0 | 0 | 1 | 0 |

| No response from host - 100 | 47 | 0 | 0 | 0 | 0 | 0 |

| 10.194.152.93 - 0 | 232 | 232 | 23 | 34 | 61 | 30 |

| 10.194.120.2 - 0 | 232 | 232 | 17 | 36 | 60 | 32 |

| 10.194.120.13 - 0 | 232 | 232 | 24 | 34 | 61 | 26 |

| 10.194.120.202 - 0 | 232 | 232 | 22 | 37 | 67 | 35 |

| 10.194.120.213 - 0 | 232 | 232 | 18 | 35 | 138 | 34 |

| No response from host - 100 | 47 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 47 | 0 | 0 | 0 | 0 | 0 |

| te0-0-0-0.o4mopr01.optus.net.au - 0 | 232 | 232 | 24 | 36 | 65 | 28 |

|bundle-ether18.cha-edge902.brisbane.telstra.net - 0 | 232 | 232 | 23 | 36 | 65 | 35 |

|bundle-ether7.cha-core4.brisbane.telstra.net - 0 | 232 | 232 | 25 | 37 | 66 | 31 |

|bundle-ether20.ken-core10.sydney.telstra.net - 0 | 232 | 232 | 40 | 51 | 143 | 43 |

|bundle-ether1.oxf-gw10.sydney.telstra.net - 0 | 232 | 232 | 34 | 52 | 156 | 47 |

|bundle-ether1.sydo-core04.sydney.reach.com - 0 | 232 | 232 | 35 | 50 | 133 | 52 |

| i-0-0-0-4.sydo10.bi.telstraglobal.net - 0 | 232 | 232 | 36 | 52 | 154 | 43 |

| unknown.telstraglobal.net - 0 | 232 | 232 | 32 | 51 | 131 | 48 |

| 137.221.85.35 - 0 | 232 | 232 | 39 | 54 | 145 | 44 |

| et-0-0-1-pe01-eqsy4.as57976.net - 0 | 232 | 232 | 168 | 190 | 285 | 196 |

| 137.221.66.145 - 0 | 232 | 232 | 181 | 201 | 226 | 202 |

| 103.4.115.248 - 0 | 232 | 232 | 171 | 191 | 220 | 194 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
In Queensland here, and with optus. Normally sit on 43ms, but last 2 days we have been on 180-250ms. So the issue is still there.

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 192.168.43.1 - 1 | 382 | 379 | 2 | 10 | 316 | 7 |

| No response from host - 100 | 79 | 0 | 0 | 0 | 0 | 0 |

| 10.194.33.145 - 0 | 394 | 394 | 22 | 37 | 393 | 31 |

| No response from host - 100 | 79 | 0 | 0 | 0 | 0 | 0 |

| 198.142.249.146 - 1 | 386 | 384 | 23 | 34 | 328 | 31 |

| 10.194.120.2 - 0 | 394 | 394 | 24 | 37 | 391 | 29 |

| 10.194.120.9 - 1 | 386 | 384 | 22 | 35 | 328 | 28 |

| 10.194.120.194 - 1 | 390 | 389 | 22 | 39 | 393 | 25 |

| 10.194.120.209 - 1 | 390 | 389 | 20 | 36 | 346 | 30 |

| No response from host - 100 | 79 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 79 | 0 | 0 | 0 | 0 | 0 |

| te0-1-0-1.o4mopr01.optus.net.au - 1 | 386 | 384 | 23 | 35 | 420 | 38 |

|bundle-ether18.cha-edge902.brisbane.telstra.net - 0 | 394 | 394 | 24 | 40 | 394 | 35 |

|bundle-ether7.cha-core4.brisbane.telstra.net - 0 | 394 | 394 | 25 | 41 | 393 | 31 |

|bundle-ether20.ken-core10.sydney.telstra.net - 1 | 386 | 384 | 0 | 48 | 212 | 57 |

|bundle-ether1.oxf-gw10.sydney.telstra.net - 1 | 390 | 389 | 0 | 50 | 293 | 43 |

|bundle-ether1.sydo-core04.sydney.reach.com - 1 | 386 | 384 | 37 | 51 | 412 | 64 |

| i-0-0-0-3.sydo10.bi.telstraglobal.net - 1 | 390 | 389 | 0 | 50 | 291 | 45 |

| unknown.telstraglobal.net - 1 | 383 | 380 | 0 | 50 | 269 | 46 |

| et-0-0-48-br01-eqsy4.as57976.net - 1 | 386 | 384 | 0 | 51 | 208 | 52 |

| et-0-0-0-pe02-eqsy4.as57976.net - 1 | 383 | 380 | 0 | 187 | 357 | 183 |

| 103.4.115.248 - 1 | 390 | 389 | 177 | 192 | 486 | 183 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Normally get between 20 and 25 now im 70 to 80

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| mygateway.gateway - 0 | 124 | 124 | 0 | 0 | 2 | 0 |

| No response from host - 100 | 24 | 0 | 0 | 0 | 0 | 0 |

| 144.130.213.210 - 0 | 124 | 124 | 8 | 10 | 16 | 10 |

|bundle-ether7.cha-core4.brisbane.telstra.net - 0 | 124 | 124 | 9 | 13 | 17 | 12 |

|bundle-ether20.ken-core10.sydney.telstra.net - 0 | 124 | 124 | 23 | 26 | 33 | 27 |

|bundle-ether1.oxf-gw10.sydney.telstra.net - 0 | 124 | 124 | 24 | 27 | 34 | 29 |

|bundle-ether1.sydo-core04.sydney.reach.com - 0 | 124 | 124 | 71 | 73 | 79 | 74 |

| i-0-0-0-15.sydo10.telstraglobal.net - 0 | 124 | 124 | 67 | 71 | 109 | 74 |

| unknown.telstraglobal.net - 0 | 124 | 124 | 71 | 74 | 85 | 73 |

| et-0-0-48-br01-eqsy4.as57976.net - 0 | 124 | 124 | 69 | 73 | 112 | 70 |

| et-0-0-0-pe01-eqsy4.as57976.net - 0 | 124 | 124 | 68 | 72 | 122 | 74 |

| 137.221.66.145 - 0 | 124 | 124 | 71 | 73 | 78 | 77 |

| 103.4.115.248 - 0 | 124 | 124 | 71 | 73 | 77 | 75 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

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