Blizzard

Customer Support
has anyone else noticed blizzard being kind of a jerk now? they very rarely support customers...after 13 and a half years they only want more money for less service.
I have over 300 pet charms and own all the pets I wanted but not one notice was sent on log in for the new pet charms...as I have 34 toons I am leveling I was kind of busy. now that things have calmed down I find that blizzard screwed me again. What the hell is going on at blizzard? sorry I am mad but this garbage is getting out of hand. you have no clue how hard it is to use 34 toons+ make new ones for your allys. Running out of space for toons got your damn boat mount and now I find you did it to me again. maybe reversing the charges on Credit card for 13 years of payments is the to go as with you doing nothing about premade cheating groups in battlegrounds and forums do not work as all you do is get flamed by jerks and morons you and do not fix problems you cause looks like you are killing wow. I never thought I would feel this way but you are starting to make this game unplayable. who ever is running forums needs to start reading the forums. I am not the only you did this too. I have been loyal and have been treated like garbage while you continue to let gold spammers use channels and cheaters abound. root cause of this is your service being broken and no notification for changes. I have talked on the phone to GM's about cheaters and still see same people cheating in bg's. latest is the kick you offline if you report them. just them...tested on different people no problems...but on premades off of Tichcondrias you get kicked offline. time after time....they still keep playing and you still do nothing. so casual bg's are screwed and I will not play arenas anymore as cheaters are insane in them. you say I need to give you fix when I post . ok....perm ban on cheaters and I mean deletion of their accounts and no recovery of items or toons...and let us use up old tokens (pet charms )before you change them. also...50 total toons is way to low when I have to delete my toons to make new toons to get achievements on new toons. 100 should be new total and 20 per server. and maybe stop hiring people who do not play the game as they could care less about us long term players. also..do away with xp turn off for casual bg's as it is ruining the game for fun...getting camped in graveyard is not fun and the problem there is people who can spend a Million gold on toon and keep it at 19, 29,39,49,59,69,79,89,99,119. it is not fun to try and beat someone when they que with friends and have 2x the health and 4x the damage. faced same group from Tichcondrias 10 times this last week reported got kick a bunch of times. and yes it was 10 of 10 every time and most were really high lvl twinks. please fix some of these issues .
Sentences and paragraphs are fun, Rástlin.

If your goal is for someone to actually read your thoughts, might want to try them.

If you are just ranting, that isn't terribly constructive. We welcome constructive criticism and suggestions, but this is neither I'm afraid.

Couple points - reporting does not kick, nor is there a way for a player to do that, that is your OWN UI and you need to do a proper reset. https://us.battle.net/support/en/article/7549

Changes happen all the time. Some are noted, some may not be - but expect them with any major expansion.

Most of this belongs in General, not CS.
11/07/2018 08:16 AMPosted by Rástlin
but not one notice was sent on log in for the new pet charms
This was discussed back in May, well before the expansion was released.

It was also in the patch notes for the expansion release.

It's not Blizzard's fault you didn't read them.

11/07/2018 08:16 AMPosted by Rástlin
maybe reversing the charges on Credit card for 13 years of payments
You are going to run into a lot of difficulty if you try to do this.

11/07/2018 08:16 AMPosted by Rástlin
premade cheating groups in battlegrounds
Are you reporting them? They're not going to get ban-hammered instantly; the GMs are going to study the characters and see if they can figure out what methods they're using. (That is, of course, if they're actually cheating in the first place.)

11/07/2018 08:16 AMPosted by Rástlin
latest is the kick you offline if you report them
Reset your UI and ensure that your add-ons are up-to-date. You could also try posting in the Bug Report forum, as a handful of us noted that if the person you're trying to report gets too far away and you lose the target, it can cause you to DC as well.

11/07/2018 08:16 AMPosted by Rástlin
nd let us use up old tokens (pet charms )before you change them
You can still use those charms.

11/07/2018 08:16 AMPosted by Rástlin
100 should be new total and 20 per server.
The cap on characters per server has been raised numerous times, and afaik, it gets raised every time there's a new Allied Race announced. As for wanting the characters per account cap changed, that would be a suggestion, and one you should post in the General forums without all the vitriol about running out of space.

Overall, if you have suggestions you feel would improve the game, you need to be posting them in the appropriate section of the forum. Your PvP ranting goes in the PvP forums, etc. General would be the catch-all for any suggestion you're not sure about.

Sorry if I missed addressing anything in your post. Blocks of text can be difficult to get through. You should try paragraphs.
11/07/2018 08:16 AMPosted by Rástlin
has anyone else noticed blizzard being kind of a jerk now?


Nope, can't say I have. Just the opposite in fact.

11/07/2018 08:16 AMPosted by Rástlin
they very rarely support customers


This is false.

11/07/2018 08:16 AMPosted by Rástlin
after 13 and a half years they only want more money for less service.


As is this, actually, because the subscription fee has never gone up, despite inflation, so they've actually been asking for less money, relatively speaking, for the same amount of service (not more or less, because the subscription only gives you server access).

And that's all I read, because the rest of the post is a wall of text that I can't be bothered to read, frankly. Be clear and concise.
11/07/2018 09:24 AMPosted by Dathrel
As is this, actually, because the subscription fee has never gone up, despite inflation, so they've actually been asking for less money, relatively speaking, for the same amount of service (not more or less, because the subscription only gives you server access).


Not to mention they have even taken away the need to buy the actual game now and only require that you have a sub to play. They still sell the latest expansion if you want that but you don't need it to actually play. I'm always blown away by people that have the opinion that Blizzard is money hungry with WoW when they have done pretty much the opposite.
What just happened? Was there some type of explosion on the first post? I'm interested in knowing what this post is about as I collect pets.
11/07/2018 10:39 AMPosted by Synsanken
What just happened? Was there some type of explosion on the first post? I'm interested in knowing what this post is about as I collect pets.


The part about pets seems to be them complaining that there is a new battle pet currency in BfA.
11/07/2018 10:39 AMPosted by Synsanken
What just happened? Was there some type of explosion on the first post? I'm interested in knowing what this post is about as I collect pets.


Old rant about the change to charms
Oh, I see. That's good news! He's got a lot of extra charms and owns all the pets. That means he should be able to purchase a few duplicate pets and sell them on AH?
My client crashed as I was being summoned to a Mythic Uldir Raid. After several attempts at logging in and finally getting back on my server, I was saved to the instance but kicked. Should I open a ticket or am I just SOL until next week?
11/07/2018 11:15 AMPosted by Akmunrah
My client crashed as I was being summoned to a Mythic Uldir Raid. After several attempts at logging in and finally getting back on my server, I was saved to the instance but kicked. Should I open a ticket or am I just SOL until next week?


This has nothing to do with this thread.

Please start your own.
forums do not work as all you do is get flamed by jerks and morons


While I would say that most of your post is a rant and a bit of a stretch. The feedback on here proves your point and taking it to general would be even worse.
11/07/2018 12:14 PMPosted by Kelvias
forums do not work as all you do is get flamed by jerks and morons


While I would say that most of your post is a rant and a bit of a stretch. The feedback on here proves your point and taking it to general would be even worse.


Pointing out the policy and how it works and that it is the best system as a compromise isn't flaming, nor was anyone a jerk or a moron in your locked thread. You not liking other peoples' opinion doesn't mean they are flaming you.
11/07/2018 11:15 AMPosted by Akmunrah
My client crashed as I was being summoned to a Mythic Uldir Raid. After several attempts at logging in and finally getting back on my server, I was saved to the instance but kicked. Should I open a ticket or am I just SOL until next week?


You’re SOL
I don’t really see blizzard being jerks in here anywhere, thought this was gonna be a CS complaint >.> just sounds like player issues.

I’ve done tons of arenas this season I think over 500 (for some reason my rank isn’t showing QQ). But I haven’t ran into any issues doing 2’s or 3’s, nor seeing “bots” or any cheaters of any sorts.

Honestly I’m glad blizzard takes there time investing whose botting or whose cheating, what if you were camping a rare and a whole party of people were too and as soon as it spawns the click report and instant lock you out of your account? (Ik my scenario is a little silly). Or say you’re just minding your own business minning ore and someone assumes you’re botting, get instant BOOT!
I broke the post up into paragraphs. Hope this helps.

To the esteemed developers at Blizzard Entertainment,

It has come to my attention recently, and I’m not sure of others have noticed, that you have been rather poor sports of late. While before one could hardly expect five-star service from their support department, after more than half a score they have become enamored with increasing the disparity between profits and services.

Allow me to indulge you with my feats and accomplishments-
I have acquired, in my long and rambling travels through the Broken Isles, an accumulation of a currency of sort used to acquire exotic (but living) examples of the local taxonomies and their accoutrements. In fact, I would dare anyone to defy me in that there is no example of beast, fowl, or creature that I do not possess. And this is where I believe you have transgressed- you have failed to notify me, whether by post or by notifying my solicitor or perhaps some means of alerting me upon indulging myself in your very jocular form of electronic entertainment...I have 34 individuals within my employ and they require much training...I have much to do and can not be bothered...

I’m sorry, I have lost my train of thought as I am so upset. I’ve had a spot of tea and am able now to say that I feel as if you have cheated me.

I demand at once you account for you actions! Bloody Bollocks!

Forgive me, Blizzard. It seems my anger has not been abated by a cup of Earl Gray. I’m not sorry to say that the refuse that is your modifications to your game medium has exceeded your grasp. I dare say that the training required for 34 people within your employ in addition to potentials I have yet even to extend employment to is not even within your ability to comprehend. The facilities you have extended me for their operations are not even adequate. I have also acquired a vessel from you that seems to have added considerably to my frustration. In looking back and taking account, I have come to the connclusion that yet again you have acted maliciously against me.

It seems you have not learned your lesson (I have for many years been trying to teach you a lesson by giving you a considerable amount of my money). It has come down to this- I will force my money-counters to return to you, not only the most recent charges against my account, but ALL MONIES THAT I HAVE EVERY GIVEN TO YOU. And I’m sure my money-counters will gladly perform this request after 13 years of disciplining you with my credit! After all, you have permitted cheating in the playgrounds and our public cries have gone unheeded as fools and brigands mock you for your efforts. It occurs to me that were this venture to occupy a flesh and blood host, that you would set upon attempting to strangle the life from it.

In examining what has occurred up until these times, I am bewildered at my own current reactions. I did not expect these feelings could manifest in me as I otherwise have held such deep affection. But you have hobbled me and I am unable to run this very race I have set upon. But let me return to this point from my previous ramblings- that being when we call upon you to petition you the steward who hosts us does not even allow our grievances to fester within his mind even for a moment. And were to think that I am speaking only for myself, I assure you...well that’s really all I had with that thought.

I have been devoted to you, sirs, and you deal with me as you deal with this morning’s leftover porridge while you let the roosters rule the henhouse. Gamblers and cheats guard your chambers! All due to the state of disrepair your services seem to find themselves in! And still you do not make a public notice as to when you have altered your state of affairs.

I have rung your managers and have warned them about the cheats and vagabonds, yet those very same lowly creatures infest our playgrounds and games. I am also reminded that just recently we are escorted off the premises if we identify these cheats to the appropriate authorities. I have performed experiments...In Tichondrias...and yet the cheats still persist within our walls! So much so that in the campaigns that I only causally apply myself to have achieved mortal dysfunction. Even the more intimate games I play indulge myself with host dirty cheats that are not right within their own heads.

Sirs, you tell me that when I call upon you I must arrive with a solution. My solution is this- a man cheats in your courtyards and that man is turned away to wander the earth like Cain himself. Never to return or acknowledged within your courtyard again! And also, remember what I said about my currencies? I’m still very upset about that. Please sirs, let me spend them in earnest! I’m on a roll here so I’m just going to keep going, I require the ability to have more than 50 people within my employ. At least 100 persons, with 20 persons able to occupy each office that I assign themselves to for their duties.

Perhaps, sirs, you may also consider your own hiring practices. If those you retain within your own employ do not familiarize themselves with our games and sport, dare say actually engage within sport themselves, they should not be within your employ to begin with as they do not empathize with us (Walk a mile in a man’s shoes and all...).

This list of grievances grows, yet I am not done. A fire rages within me. These brutes that scrap within our yard, yet shun the opportunities that arise from victory, they should not be granted a permanent occupancy within the games I play in. It soils the game for those of us who play only for sport and here is this thought as well- when I am felled and have recuperated and am ready to rejoin my compatriots, my opponents waiting for me at the place of my respite is an unacceptable proposition. The problem with this, and please just accept the correlation I am about to draw, is that these brutes waiting for me at my return spend a tidy sum of their winnings for the right to compete at heights not so great that their abilities will be tested to the utmost. I do not enjoy attempting to test them when they are joined by their brothers, who by all accounts are the sons of Zeus themselves. When I faced these sons of thunder in the land of Tichondrias, we repeatedly we at odds. This was the week before last, and though I gave it my all I was strangely escorted off the grounds when I attempted to draw attention to their over-powering abilities. Before you doubt me, know that I am a man of my word. A great deal of these men were hold-backs from higher-rated games that choose only to torment me in my time of sport.

Anyway, time to run. Please attend to these grievances.
Tally-ho Wichasha!

Your clarification of the chap's utterances, possibly losing thy composure due to elusive fairies, daemons and demigods, is beyond astounding. In all my travels there has been nothing of equivalence that I have come upon in my linguistic interests. Nary a tablet of cuneiform, glyph or recorded tapestry of modern or ancient complexity have astounded thy cortex of intellect.

Should expeditions relay your carriage to the dirt of thy lands, my hand is extended in hopes of being present in your graces, even if only for a brief occassion. I would like to request copies of decodings with such entanglement of language for its inclusion in a volumed collection to be published at a later date. Acknowledgment of your graciousness would of course be penned for each selection added to the edition and forms of compensation can be negotiated if so desired that extend beyond the pen and paper.

May our differences subside after this abhorrent war we find our factions stuck in a repeating deluge of blood, wasted ticks of the clock and lives of all brethren.

Humbly,

cukieMunster
11/07/2018 08:23 AMPosted by Orlyia
Sentences and paragraphs are fun, Rástlin.

Glad I'm not the only one that picked up on that. Holy run on sentences! Haha!
11/07/2018 04:56 PMPosted by Elitedk
11/07/2018 08:23 AMPosted by Orlyia
Sentences and paragraphs are fun, Rástlin.

Glad I'm not the only one that picked up on that. Holy run on sentences! Haha!


I was gonna quote that and got to the bottom and saw it done. So I'll quote the quote. Good lord.

I couldn't even read the OP because of that.
Instead of criticizing the OPs lack of paragraphs, how about we NOT derail the thread.

requesting a thread lock.

Join the Conversation

Return to Forum