What do community managers do all day?

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10/18/2018 11:23 AMPosted by Solarwynds
Anyway, I am fascinated by some of the responses here. You have a job description, an anecdotal account by Bashiok, and further clarification from Ythisens and many of you persist in acting like they get paid to do nothing. Unbelievable.

In their defense its understandable since most of what we do is behind the scenes. When you see a drop off in blue posts and all you know us from is that then you can be left wondering "Wait I thought you do this? Why are you not doing this?". I think that's fair but I'd rather establish why that might be the case for that moment as the activity of blue posts comes in waves based on what we have to communicate as well as our extra time to do it.

Right now for example a lot of my week has been taken up by BlizzCon tasks and projects versus not anything I have at the moment to communicate, so I delay the posting to take care of those things. That also means that by writing this post now I'm procrastinating that a little >.>

We obviously have things in the pipe communication wise to get to you but just not ready to be fired out to you guys yet.
10/18/2018 11:31 AMPosted by Ythisens
10/18/2018 11:23 AMPosted by Solarwynds
Anyway, I am fascinated by some of the responses here. You have a job description, an anecdotal account by Bashiok, and further clarification from Ythisens and many of you persist in acting like they get paid to do nothing. Unbelievable.

In their defense its understandable since most of what we do is behind the scenes. When you see a drop off in blue posts and all you know us from is that then you can be left wondering "Wait I thought you do this? Why are you not doing this?". I think that's fair but I'd rather establish why that might be the case for that moment as the activity of blue posts comes in waves based on what we have to communicate as well as our extra time to do it.

Right now for example a lot of my week has been taken up by BlizzCon tasks and projects versus not anything I have at the moment to communicate, so I delay the posting to take care of those things. That also means that by writing this post now I'm procrastinating that a little >.>

We obviously have things in the pipe communication wise to get to you but just not ready to be fired out to you guys yet.
Thanks Ythisens. I'll take that to mean, "soften up a bit Solar!" ;)

I didn't give too much thought to Blizzcon and all the stuff you CMs are doing for it. I am sure you're getting stressed and excited! Thanks for sharing some of your time today to give us a better idea of what you do.
They close my constructive threads for no reason and give me a suspension. I'm sorry if my constructive criticism isn't allowed.
I think the Community Managers would clear up a lot of heat coming their way if they'd simply explain what their roles are in relation to the forums.

Is their job to simply monitor the forums for ToS compliance? Is their job to actually respond and participate in constructive discussions about the game?

In their defense its understandable since most of what we do is behind the scenes.


This kind of response is extremely frustrating for a lot of players who think their job in relation to the forums is to engage with the player base. No ownership over the image they create for themselves. You are much more likely to find a "blue" notification on the main forum page on a forum thread that is silly or doesn't pertain to the game play at all. We get a multiple blue posts here, a blue post in the "what would you ask Ion" forum.... Nothing about the actual game, what we all pay for.
10/18/2018 11:31 AMPosted by Ythisens
We obviously have things in the pipe communication wise to get to you but just not ready to be fired out to you guys yet.

Time-gating for BlizzCon emphasis?

Sorry, I fought the compulsion, and lost :)
Carry on, Yak
10/18/2018 11:23 AMPosted by Solarwynds
10/18/2018 10:36 AMPosted by Ythisens
I would encourage everyone here to read Bashiok's original "[url="http://us.blizzard.com/en-us/company/about/b20/interviews.html#thirdInterview"]A Day In The Life[/url]" as its still very relevant to some of the things I do. The Office Spade reference he makes to describe CMing is too real that its painful.

My day to day differs a little bit since this was a few years back so it might be a refreshing thing to do a new one of these.
I've missed another Yak sighting. :(

Anyway, I am fascinated by some of the responses here. You have a job description, an anecdotal account by Bashiok, and further clarification from Ythisens and many of you persist in acting like they get paid to do nothing. Unbelievable.


It's GD, is it really so unbelievable? Lol
I like reading about the days of people in various capacities that was posted but they should definitely do a new set. Kinda weird reading about Mists stuff :)
10/18/2018 11:58 AMPosted by Yellöwböze
I think the Community Managers would clear up a lot of heat coming their way if they'd simply explain what their roles are in relation to the forums.

Is their job to simply monitor the forums for ToS compliance? Is their job to actually respond and participate in constructive discussions about the game?

In their defense its understandable since most of what we do is behind the scenes.


This kind of response is extremely frustrating for a lot of players who think their job in relation to the forums is to engage with the player base. No ownership over the image they create for themselves. You are much more likely to find a "blue" notification on the main forum page on a forum thread that is silly or doesn't pertain to the game play at all. We get a multiple blue posts here, a blue post in the "what would you ask Ion" forum.... Nothing about the actual game, what we all pay for.
That actually has been mentioned a time or two. Basically, they take our feedback from the forums to the devs. They also share information with us about what's coming. Anytime a blue is actively engaging like Ythisens did today is outside normal forum duties. That is my understanding of it.

In their defense its understandable since most of what we do is behind the scenes.
This quote gives the answer. It is not their primary responsibility to engage with us. :)
10/18/2018 11:58 AMPosted by Dvis
Sorry, I fought the compulsion, and lost :)
That happens to me sometimes (and by sometimes I mean a lot). :)
10/18/2018 11:58 AMPosted by Yellöwböze


In their defense its understandable since most of what we do is behind the scenes.


This kind of response is extremely frustrating for a lot of players who think their job in relation to the forums is to engage with the player base. No ownership over the image they create for themselves. You are much more likely to find a "blue" notification on the main forum page on a forum thread that is silly or doesn't pertain to the game play at all. We get a multiple blue posts here, a blue post in the "what would you ask Ion" forum.... Nothing about the actual game, what we all pay for.


Agreed. We don't really know "who" is reading, or "how much is aggregated/compiled/summed up" and passed along to the dev team. Frankly, in the past (distant past, like Vanilla) there were times where CMs admitted things *didn't* get passed along and then suddenly weren't on staff anymore etc....

Keeping so much mystery in the process means that players will fill in the blanks with their own imaginations/theories. Given much of the atmosphere around the game right now...they likely won't be kind about it.

Also, Yellowboze...PSO Fan? I was a huge PSO player during Dreamcast era. Occasionally hop onto one of the servers running for it now for nostalgia's sake. Skyly for life!
10/18/2018 11:31 AMPosted by Ythisens
n their defense


I stopped after that.

awnser is lincoln logs
When I was a platoon leader in the army I would have my platoon meet outside the company HQ every Wednesday after lunch and we would all go around and just take turns letting everyone talk about their lives and what was going on. Make sure everyone is doing good. Making sure family time was good. Etc. I never had one issue ever with any soldier. My troops respected me and followed me. I think game time is awesome. Good way for people to connect.
10/18/2018 11:58 AMPosted by Yellöwböze


...

This kind of response is extremely frustrating for a lot of players who think their job in relation to the forums is to engage with the player base. No ownership over the image they create for themselves. You are much more likely to find a "blue" notification on the main forum page on a forum thread that is silly or doesn't pertain to the game play at all. We get a multiple blue posts here, a blue post in the "what would you ask Ion" forum.... Nothing about the actual game, what we all pay for.


Agreed. We don't really know "who" is reading, or "how much is aggregated/compiled/summed up" and passed along to the dev team. Frankly, in the past (distant past, like Vanilla) there were times where CMs admitted things *didn't* get passed along and then suddenly weren't on staff anymore etc....

Keeping so much mystery in the process means that players will fill in the blanks with their own imaginations/theories. Given much of the atmosphere around the game right now...they likely won't be kind about it.

Also, Yellowboze...PSO Fan? I was a huge PSO player during Dreamcast era. Occasionally hop onto one of the servers running for it now for nostalgia's sake. Skyly for life!


Exactly. They have to realize that they play a part in their own image and quit avoiding everything. You're exactly right, with this type of interaction with the player base, people will continue to fill the lack of information with their own theories.

And heck yes!! All of my characters in WoW are color ID's. Love it! You're only the second person who has ever gotten it. I try to use a color ID to match the class type's respective color :D
10/18/2018 11:31 AMPosted by Ythisens
We obviously have things in the pipe communication wise to get to you but just not ready to be fired out to you guys yet.


Half Life 3 confirmed.
10/18/2018 11:31 AMPosted by Ythisens
10/18/2018 11:23 AMPosted by Solarwynds
Anyway, I am fascinated by some of the responses here. You have a job description, an anecdotal account by Bashiok, and further clarification from Ythisens and many of you persist in acting like they get paid to do nothing. Unbelievable.

In their defense its understandable since most of what we do is behind the scenes. When you see a drop off in blue posts and all you know us from is that then you can be left wondering "Wait I thought you do this? Why are you not doing this?". I think that's fair but I'd rather establish why that might be the case for that moment as the activity of blue posts comes in waves based on what we have to communicate as well as our extra time to do it.

Right now for example a lot of my week has been taken up by BlizzCon tasks and projects versus not anything I have at the moment to communicate, so I delay the posting to take care of those things. That also means that by writing this post now I'm procrastinating that a little >.>

We obviously have things in the pipe communication wise to get to you but just not ready to be fired out to you guys yet.


But see, that's kinda where a lot of the frustration is.

You say that "There are things in the pipeline" but we don't even have a vague idea of what those things are and what you've put on your list of "Things we need to address" and what's on the "Fine as it is".

Bungie has gotten into the habit of releasing Roadmaps:

https://cdn.vox-cdn.com/uploads/chorus_asset/file/10133471/destiny_2_development_roadmap_1920.jpg

These things not only outlined expected timelines with community issues that they wanted to address, but also outlined expected content dates.

The community appreciated that in a huge way, and the response to it was amazing. Changes happened, things got pushed back, and you know what, the community reacted in an understanding and positive way as a whole.

You know why?

Because Bungie was transparent in their goals and what timelines looked like, and as things changed they kept the community looped in and talked openly about some of the technical challenges involved with implementing certain things.

THAT is how you communicate. THAT is what we're asking for.
Most of these are 12 hour days. Is that normal for you guys? Do you work 4 on, 4 off - 3 on, 3 off? I've noticed this for those who work Blizzcon too. They have to be there all day from start to finish. Hard workers the lot of you :)
They keep tallies on the "I Quit" threads.
We need someone who's job it is to dig thru this mess. Because hidden in this mess is what Blizzard needs to make WoW better. We can't just have one guy skimming the top between his TPS reports. Love ya Yithens but you need to get yourself some minions and direct them this way.

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