Game Lags but chat still works

Technical Support
Hi I have been reading of issues with certian ISPs here in which the game freezes but the chat keeps working. I read that it is fixed for for those ISP's but that doesn't seem the case for me. It unfortunately makes the game quite unplayable as whenever it happens it can take anywhere from 40 seconds to 300+ seconds to start working again. The only way to fix it instantly is if I ALT + F4 and open the game again but of course it is not long til it happens again.

My situation may be a bit unique as I am a person in the United Kingdom playing on US servers. My ISP is Plusnet.

I've been running MTR's when it has happened as apparently that is useful. I'll paste a few over the past couple of days. I presume the issue is with the et-0-0-2-br01-eqch2.as57976.net hop
|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| home.gateway.home.gateway - 0 | 1880 | 1880 | 0 | 0 | 21 | 0 |

| No response from host - 100 | 377 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 377 | 0 | 0 | 0 | 0 | 0 |

| be3-3102.pcn-ir02.plus.net - 0 | 1880 | 1880 | 17 | 18 | 65 | 18 |

| 195.99.125.144 - 0 | 1880 | 1880 | 17 | 18 | 55 | 18 |

| core4-hu0-1-0-1.faraday.ukcore.bt.net - 0 | 1880 | 1880 | 19 | 19 | 66 | 20 |

| 62.6.201.144 - 0 | 1880 | 1880 | 18 | 19 | 66 | 19 |

| 213.137.183.32 - 0 | 1880 | 1880 | 17 | 18 | 58 | 18 |

| 166-49-195-62.eu.bt.net - 0 | 1880 | 1880 | 102 | 104 | 155 | 103 |

| No response from host - 100 | 377 | 0 | 0 | 0 | 0 | 0 |

| ae1-br01-eqdc2.as57976.net - 0 | 1880 | 1880 | 114 | 117 | 391 | 115 |

| et-0-0-2-br01-eqch2.as57976.net - 2 | 1784 | 1765 | 113 | 138 | 4395 | 115 |

| be1-pe02-eqch2.as57976.net - 0 | 1880 | 1880 | 114 | 115 | 156 | 115 |

| chi-eqch2-ia-bons-04.as57976.net - 0 | 1880 | 1880 | 115 | 116 | 154 | 116 |

| 24.105.62.129 - 0 | 1880 | 1880 | 117 | 118 | 156 | 118 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider


|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| home.gateway.home.gateway - 0 | 2194 | 2194 | 0 | 0 | 12 | 0 |

| No response from host - 100 | 440 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 440 | 0 | 0 | 0 | 0 | 0 |

| 132.hiper04.sheff.dial.plus.net.uk - 0 | 2195 | 2195 | 17 | 18 | 53 | 18 |

| 195.99.125.144 - 0 | 2195 | 2195 | 17 | 18 | 42 | 18 |

| core4-hu0-1-0-1.faraday.ukcore.bt.net - 0 | 2194 | 2194 | 18 | 19 | 57 | 19 |

| 62.6.201.144 - 0 | 2195 | 2195 | 18 | 19 | 43 | 18 |

| 213.137.183.32 - 0 | 2195 | 2195 | 17 | 18 | 60 | 18 |

| 166-49-195-62.eu.bt.net - 0 | 2194 | 2194 | 102 | 104 | 168 | 103 |

| No response from host - 100 | 440 | 0 | 0 | 0 | 0 | 0 |

| ae1-br01-eqdc2.as57976.net - 0 | 2195 | 2195 | 114 | 117 | 265 | 116 |

| et-0-0-2-br01-eqch2.as57976.net - 0 | 2152 | 2152 | 113 | 154 | 3740 | 114 |

| be1-pe02-eqch2.as57976.net - 0 | 2195 | 2195 | 114 | 115 | 137 | 115 |

| chi-eqch2-ia-bons-04.as57976.net - 0 | 2194 | 2194 | 115 | 116 | 137 | 117 |

| 24.105.62.129 - 0 | 2195 | 2195 | 117 | 117 | 137 | 118 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider


I also tried blizzards looking glass tool but that looks normal.

TRACEROUTE:
traceroute to 146.90.131.246 (146.90.131.246), 15 hops max, 60 byte packets
1 Blizzard Blizzard 4.870 ms 4.908 ms 4.910 ms
2 37.244.22.2 (37.244.22.2) 4.911 ms 4.889 ms 4.888 ms
3 24.105.30.170 (24.105.30.170) 4.926 ms 4.929 ms 4.929 ms
4 137.221.66.2 (137.221.66.2) 4.879 ms 4.892 ms 4.894 ms
5 137.221.68.70 (137.221.68.70) 167.706 ms 167.724 ms 167.726 ms
6 137.221.65.5 (137.221.65.5) 137.589 ms 137.008 ms 136.985 ms
7 137.221.65.9 (137.221.65.9) 136.828 ms 136.941 ms 136.914 ms
8 137.221.65.25 (137.221.65.25) 136.991 ms 137.001 ms 137.002 ms
9 137.221.79.32 (137.221.79.32) 136.700 ms 136.978 ms 136.972 ms
10 * * *
11 core2-hu0-3-0-3.colindale.ukcore.bt.net (109.159.252.119) 136.061 ms 136.084 ms 135.793 ms
12 * * *
13 * * *
14 * * *
15 246.131.90.146.dyn.plus.net (146.90.131.246) 158.591 ms 158.836 ms 159.265 ms

30/10/2018 21:41:57 UTC
--------------------

TRACEROUTE:
traceroute to 146.90.131.246 (146.90.131.246), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.302 ms 0.298 ms 0.297 ms
2 37.244.22.130 (37.244.22.130) 0.772 ms 0.783 ms 0.784 ms
3 24.105.30.170 (24.105.30.170) 2.086 ms 2.097 ms 2.098 ms
4 137.221.66.6 (137.221.66.6) 2.098 ms 2.098 ms 2.101 ms
5 137.221.68.72 (137.221.68.72) 171.561 ms 171.598 ms 171.606 ms
6 137.221.65.5 (137.221.65.5) 136.862 ms 137.024 ms 137.033 ms
7 137.221.65.9 (137.221.65.9) 141.093 ms 140.624 ms 140.601 ms
8 137.221.65.25 (137.221.65.25) 136.974 ms 138.035 ms 138.032 ms
9 137.221.79.32 (137.221.79.32) 136.799 ms 136.610 ms 136.646 ms
10 * * *
11 core1-hu0-17-0-2.colindale.ukcore.bt.net (62.172.103.203) 142.433 ms 142.417 ms 142.487 ms
12 be10.pcn-ir01.plusnet.bt.net (195.99.125.133) 135.973 ms 135.979 ms 135.805 ms
13 * * *
14 * * *
15 246.131.90.146.dyn.plus.net (146.90.131.246) 160.294 ms 160.846 ms 161.026 ms

30/10/2018 21:41:57 UTC
--------------------

PING:
PING 146.90.131.246 (146.90.131.246) 56(84) bytes of data.
64 bytes from 146.90.131.246: icmp_seq=1 ttl=46 time=162 ms
64 bytes from 146.90.131.246: icmp_seq=2 ttl=46 time=159 ms
64 bytes from 146.90.131.246: icmp_seq=3 ttl=46 time=158 ms
64 bytes from 146.90.131.246: icmp_seq=4 ttl=46 time=158 ms

--- 146.90.131.246 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2998ms
rtt min/avg/max/mdev = 158.549/159.558/162.092/1.552 ms

30/10/2018 21:41:57 UTC
--------------------

PING:
PING 146.90.131.246 (146.90.131.246) 56(84) bytes of data.
64 bytes from 146.90.131.246: icmp_seq=1 ttl=45 time=160 ms
64 bytes from 146.90.131.246: icmp_seq=2 ttl=45 time=160 ms
64 bytes from 146.90.131.246: icmp_seq=3 ttl=45 time=160 ms
64 bytes from 146.90.131.246: icmp_seq=4 ttl=45 time=160 ms

--- 146.90.131.246 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3004ms
rtt min/avg/max/mdev = 160.321/160.484/160.778/0.437 ms

30/10/2018 21:41:57 UTC
--------------------

TRACEROUTE:
traceroute to 146.90.131.246 (146.90.131.246), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.252 ms 0.244 ms 0.242 ms
2 37.244.23.2 (37.244.23.2) 0.711 ms 0.748 ms 0.856 ms
3 24.105.62.150 (24.105.62.150) 1.419 ms 1.440 ms 1.492 ms
4 137.221.66.10 (137.221.66.10) 2.686 ms 2.692 ms 2.707 ms
5 137.221.69.70 (137.221.69.70) 91.621 ms 91.631 ms 91.631 ms
6 137.221.65.9 (137.221.65.9) 91.518 ms 91.363 ms 91.344 ms
7 137.221.65.25 (137.221.65.25) 90.973 ms 91.863 ms 91.846 ms
8 137.221.79.32 (137.221.79.32) 90.798 ms 90.640 ms 90.856 ms
9 * * *
10 194.72.16.113 (194.72.16.113) 99.849 ms 99.894 ms 99.700 ms
11 be11.pcn-ir01.plusnet.bt.net (195.99.125.137) 93.233 ms 94.196 ms 94.130 ms
12 * * *
13 * * *
14 246.131.90.146.dyn.plus.net (146.90.131.246) 116.756 ms 116.495 ms 116.582 ms

30/10/2018 21:41:59 UTC
--------------------

PING:
PING 146.90.131.246 (146.90.131.246) 56(84) bytes of data.
64 bytes from 146.90.131.246: icmp_seq=1 ttl=50 time=119 ms
64 bytes from 146.90.131.246: icmp_seq=2 ttl=50 time=116 ms
64 bytes from 146.90.131.246: icmp_seq=3 ttl=50 time=116 ms
64 bytes from 146.90.131.246: icmp_seq=4 ttl=50 time=116 ms

--- 146.90.131.246 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2998ms
rtt min/avg/max/mdev = 116.540/117.328/119.338/1.188 ms

30/10/2018 21:42:00 UTC
--------------------

TRACEROUTE:
traceroute to 146.90.131.246 (146.90.131.246), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.268 ms 0.250 ms 0.247 ms
2 37.244.23.130 (37.244.23.130) 0.601 ms 0.648 ms 0.759 ms
3 24.105.62.150 (24.105.62.150) 1.087 ms 1.088 ms 1.161 ms
4 137.221.66.10 (137.221.66.10) 2.667 ms 2.674 ms 2.701 ms
5 137.221.69.70 (137.221.69.70) 91.592 ms 91.602 ms 91.601 ms
6 137.221.65.9 (137.221.65.9) 90.983 ms 90.996 ms 90.998 ms
7 137.221.65.25 (137.221.65.25) 91.449 ms 91.349 ms 91.330 ms
8 137.221.79.32 (137.221.79.32) 90.731 ms 91.068 ms 91.047 ms
9 * * *
10 core1-hu0-3-0-5.colindale.ukcore.bt.net (62.172.103.55) 98.995 ms 98.827 ms 99.131 ms
11 195.99.125.141 (195.99.125.141) 93.176 ms 93.011 ms 94.643 ms
12 * * *
13 * * *
14 246.131.90.146.dyn.plus.net (146.90.131.246) 116.681 ms 116.865 ms 116.690 ms

30/10/2018 21:42:02 UTC
--------------------

PING:
PING 146.90.131.246 (146.90.131.246) 56(84) bytes of data.
64 bytes from 146.90.131.246: icmp_seq=1 ttl=50 time=116 ms
64 bytes from 146.90.131.246: icmp_seq=2 ttl=50 time=116 ms
64 bytes from 146.90.131.246: icmp_seq=3 ttl=50 time=116 ms
64 bytes from 146.90.131.246: icmp_seq=4 ttl=50 time=116 ms

--- 146.90.131.246 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2998ms
rtt min/avg/max/mdev = 116.769/116.835/116.879/0.245 ms

30/10/2018 21:42:04 UTC
--------------------

MTR:
Start: Tue Oct 30 21:41:57 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.6 0.2 3.2 0.7
2.|-- 37.244.22.2 0.0% 10 0.5 0.5 0.5 0.6 0.0
3.|-- 24.105.30.170 0.0% 10 1.0 1.2 0.9 2.1 0.3
4.|-- 137.221.66.2 0.0% 10 1.6 1.5 1.4 1.6 0.0
5.|-- 137.221.68.70 0.0% 10 136.9 137.1 136.8 138.7 0.3
6.|-- 137.221.65.5 0.0% 10 158.0 153.1 136.8 246.7 34.7
7.|-- 137.221.65.9 0.0% 10 136.9 136.9 136.8 136.9 0.0
8.|-- 137.221.65.25 0.0% 10 137.0 147.9 136.7 247.7 35.0
9.|-- 137.221.79.32 0.0% 10 136.7 137.1 136.7 140.5 1.0
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
11.|-- core2-hu0-3-0-3.colindale.ukcore.bt.net 0.0% 10 136.0 135.9 135.7 136.1 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
15.|-- 246.131.90.146.dyn.plus.net 0.0% 10 158.6 158.9 158.5 159.8 0.0

30/10/2018 21:41:57 UTC
--------------------

MTR:
Start: Tue Oct 30 21:41:57 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.4 0.0
2.|-- 37.244.22.2 0.0% 10 0.6 0.6 0.5 0.7 0.0
3.|-- 24.105.30.170 0.0% 10 0.9 0.9 0.8 1.1 0.0
4.|-- 137.221.66.2 0.0% 10 1.5 1.5 1.4 1.6 0.0
5.|-- 137.221.68.70 0.0% 10 136.9 136.9 136.8 137.0 0.0
6.|-- 137.221.65.5 0.0% 10 157.9 149.4 136.7 215.7 25.3
7.|-- 137.221.65.9 0.0% 10 136.8 138.6 136.8 153.5 5.2
8.|-- 137.221.65.25 0.0% 10 136.9 144.9 136.8 216.8 25.3
9.|-- 137.221.79.32 0.0% 10 136.6 136.7 136.6 137.1 0.0
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
11.|-- core2-hu0-3-0-3.colindale.ukcore.bt.net 0.0% 10 135.9 135.9 135.7 136.2 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
15.|-- 246.131.90.146.dyn.plus.net 0.0% 10 158.8 158.9 158.5 159.6 0.0

30/10/2018 21:41:57 UTC
--------------------

MTR:
Start: Tue Oct 30 21:42:00 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.4 0.0
2.|-- 37.244.23.2 0.0% 10 0.6 157.1 0.5 627.8 244.7
3.|-- 24.105.62.150 0.0% 10 1.2 1.3 1.1 1.6 0.0
4.|-- 137.221.66.10 0.0% 10 2.6 2.5 2.3 2.9 0.0
5.|-- 137.221.69.70 0.0% 10 94.6 104.3 91.2 201.6 34.5
6.|-- 137.221.65.9 0.0% 10 91.3 92.6 91.3 98.5 2.5
7.|-- 137.221.65.25 0.0% 10 91.0 91.1 90.9 91.4 0.0
8.|-- 137.221.79.32 0.0% 10 90.7 90.9 90.7 91.3 0.0
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
10.|-- 194.72.16.113 0.0% 10 100.1 99.8 99.6 100.1 0.0
11.|-- be11.pcn-ir01.plusnet.bt.net 0.0% 10 93.1 93.2 93.1 93.4 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
14.|-- 246.131.90.146.dyn.plus.net 0.0% 10 117.2 116.8 116.6 117.2 0.0

30/10/2018 21:41:59 UTC
--------------------

MTR:
Start: Tue Oct 30 21:42:01 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.3 0.4 0.0
2.|-- 37.244.23.2 10.0% 10 0.5 114.0 0.5 465.2 198.9
3.|-- 24.105.62.150 0.0% 10 1.3 1.0 0.7 1.3 0.0
4.|-- 137.221.66.10 0.0% 10 2.5 2.4 2.3 2.5 0.0
5.|-- 137.221.69.70 0.0% 10 91.3 101.2 91.3 189.6 31.0
6.|-- 137.221.65.9 0.0% 10 91.4 103.1 91.3 196.8 33.1
7.|-- 137.221.65.25 0.0% 10 101.9 94.7 90.9 116.6 8.4
8.|-- 137.221.79.32 0.0% 10 90.7 91.0 90.7 92.1 0.0
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
10.|-- 194.72.16.113 0.0% 10 99.9 99.9 99.6 100.3 0.0
11.|-- be11.pcn-ir01.plusnet.bt.net 0.0% 10 93.1 93.2 93.0 93.4 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
14.|-- 246.131.90.146.dyn.plus.net 0.0% 10 116.8 116.9 116.6 117.2 0.0

30/10/2018 21:42:00 UTC
--------------------

Another longer playthrough with it happening, this time it happened 4 times in a short period. Also took a picture just to show how long these spikes can last. I feel bad whenever I have to group with anyone which is obviously a problem in a mmorpg. https://i.imgur.com/jluGoAG.jpg

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| home.gateway.home.gateway - 0 | 3592 | 3592 | 0 | 0 | 26 | 0 |
| No response from host - 100 | 720 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 720 | 0 | 0 | 0 | 0 | 0 |
| 128.hiper04.sheff.dial.plus.net.uk - 0 | 3592 | 3592 | 17 | 18 | 66 | 18 |
| 195.99.125.136 - 0 | 3592 | 3592 | 17 | 17 | 64 | 17 |
| 109.159.252.134 - 0 | 3592 | 3592 | 19 | 19 | 60 | 19 |
| 62.6.201.144 - 0 | 3592 | 3592 | 18 | 19 | 56 | 19 |
| 213.137.183.32 - 0 | 3592 | 3592 | 18 | 19 | 66 | 19 |
| ixp1-xe-2-0-0-0.us-ash.eu.bt.net - 0 | 3592 | 3592 | 101 | 103 | 164 | 103 |
| No response from host - 100 | 720 | 0 | 0 | 0 | 0 | 0 |
| ae1-br01-eqdc2.as57976.net - 0 | 3592 | 3592 | 114 | 117 | 277 | 114 |
| et-0-0-2-br01-eqch2.as57976.net - 0 | 3556 | 3556 | 115 | 143 | 3960 | 116 |
| be1-pe02-eqch2.as57976.net - 0 | 3592 | 3592 | 115 | 115 | 144 | 115 |
| chi-eqch2-ia-bons-04.as57976.net - 0 | 3592 | 3592 | 114 | 115 | 163 | 115 |
| 24.105.62.129 - 0 | 3592 | 3592 | 117 | 117 | 165 | 118 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
This has been happening since BFA release and you are not alone. Your world latency goes up and not home latency. Dying during this high world latency causes your character to DC immediately everytime you login until you can hit that release spirit button before the immediate DC. Dont count on a fix. Blizz will just blame this on your end.
Just added another example, it was particularly unplayable today. I never know if to add these to the other threads as they are all Canada, Australia and USA while I'm UK which may make a difference.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| home.gateway.home.gateway - 0 | 456 | 456 | 0 | 0 | 5 | 0 |
| No response from host - 100 | 92 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 92 | 0 | 0 | 0 | 0 | 0 |
| 132.hiper04.sheff.dial.plus.net.uk - 0 | 456 | 456 | 19 | 19 | 44 | 19 |
| 195.99.125.140 - 0 | 456 | 456 | 18 | 19 | 45 | 19 |
| 109.159.252.132 - 0 | 456 | 456 | 20 | 20 | 45 | 20 |
| 213.137.183.38 - 0 | 456 | 456 | 20 | 21 | 46 | 20 |
| t2c2-ge6-1.es-mad3.eu.bt.net - 0 | 456 | 456 | 93 | 94 | 176 | 94 |
| No response from host - 100 | 92 | 0 | 0 | 0 | 0 | 0 |
| ae1-br01-eqdc2.as57976.net - 0 | 456 | 456 | 109 | 113 | 238 | 114 |
| et-0-0-2-br01-eqch2.as57976.net - 0 | 450 | 450 | 109 | 137 | 2859 | 112 |
| be1-pe02-eqch2.as57976.net - 0 | 456 | 456 | 110 | 111 | 131 | 111 |
| chi-eqch2-ia-bons-04.as57976.net - 0 | 456 | 456 | 111 | 112 | 134 | 112 |
| 24.105.62.129 - 0 | 456 | 456 | 111 | 111 | 132 | 111 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

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