High Security Risk

Technical Support
When I try to login to WoW, I am being prompted to restart WoW in order to close the app and start downloading the patch. The patch starts to download. However, Norton then states that the file "wow-4.0.1.2210-enus-tools-downloader.exe" is acting suspiciously on my computer and automatically removes it. The security risk shows as high. Any suggestions?

I have included the log:

Not Available
____________________________
____________________________
On computer as of
3/15/2011 at 10:14:07 AM
Last Used:
3/15/2011 at 10:14:07 AM
Startup Item: No
Launched: Yes
____________________________
____________________________
Very Few Users
Fewer than 10 users in the Norton Community have used this file.
____________________________
High
This file risk is high.
____________________________
Threat Details
SONAR Protection monitors for suspicious program activity on your computer.
____________________________
Origin

Downloaded from Not Available
____________________________
URL Not Available
UNTESTED

Source
wow-4.0.1.2210-enus-tools-downloader.exe
____________________________
File Actions
File: c:\program files\world of warcraft\wow-4.0.1.2210-enus-tools-downloader.exe
Removed
____________________________
System Settings Actions
(Performed by c:\program files\world of warcraft\wow-4.0.1.2210-enus-tools-downloader.exe, PID:3872)
____________________________
File Thumbprint:
Not Available
____________________________
Same.
Having the same problem.
Same problem. Using Norton as well.
Having the same problem. Has anyone tried uninstalling norton? im afraid to do all that now.
I believe it's a bug. The file is now gone. It's no longer in my folder.

Odd?

Maybe everything will work once they are done updating.
I've been getting that as well hopefully its something that can get fixed.
Same problems here with norton
ditto here as well, any reason its gone back to the old way of patching, instead of the new streaming way?
Just fixed it guys, Go into norton and click "Sonar protection" to off and set the duration for 15 minutes. Then downlaod the patch. Im in wow now.
Thanks Dante, I'll try that.
Worked, thank you Dante <3
03/15/2011 10:33 AMPosted by Dante
Just fixed it guys, Go into norton and click "Sonar protection" to off and set the duration for 15 minutes. Then downlaod the patch. Im in wow now.


This works - the underlying issue is determining if this is in fact something Blizzard did that just got caught by accident, or if (heaven forbid) our antivirus might be working for once.
03/15/2011 10:26 AMPosted by Sarriana
Any suggestions?


Yes.. Kill Norton. It's obviously an error on the part of your AV software.
________________________________________________
Unofficial WoW Tech Support Pages
http://www.wowpedia.org/Portal:Technical_support
Live Support Chat
irc://chat.freenode.net/wowtech
http://webchat.freenode.net/?channels=wowtech
03/15/2011 10:33 AMPosted by Dante
Just fixed it guys, Go into norton and click "Sonar protection" to off and set the duration for 15 minutes. Then downlaod the patch. Im in wow now.


How do you turn it off?
Seeing as how the current version of WoW is 4.0.6, the downloading of 4.0.1 is obviously an error on Blizzard's part.
I am having the same issue.
So we all just downloaded something not needed? Because i have gotten 2 d/cs in a row just now.
Double click on norton antivirus. On the screen in brings up, look to your right and find "SONAR protection" Click it to the off area, then patch. Then you can go back into it and turn it back on.

Join the Conversation

Return to Forum