Mobile Authenticator Issues

Mobile Bug Report
Long story short.

I own a Samsung Galaxy S2. I had the authenticator installed on my phone and worked just fine.
Began having issues with my phone and had a replacement sent to me.
Received the replacement today and when i went to android market to download the authenticator its not finding the application.
Tried going thru battlenet and downloading the app through there. It tells me that my phone is not compatible.
SO..... What happened between a few days ago and today that the app is no longer available for my phone?
We're just about ready to submit a new version to the Marketplace. It has been down for approximately an hour. It shouldn't be much longer.

http://us.battle.net/wow/en/forum/topic/3657435776
thank you very much for the fast response :)
i was worried for a moment thinking i would have to leave my account vulnerable.
The Battle.net Mobile Authenticator is now available on the Android Marketplace.
so uh, i installed the update, and now the authenticator doesn't work? was a new serial number used too? if every update replaces the old serial number, maybe i should be warned about that?
12/02/2011 08:40 AMPosted by Fenom
so uh, i installed the update, and now the authenticator doesn't work? was a new serial number used too? if every update replaces the old serial number, maybe i should be warned about that?


This was not intended, so we pulled it down from the Marketplace and uploaded the proper Authenticator. If you call our support number they can have your authenticator removed from your account and then you may add the serial you have now. The number is 1-800-592-5499.

Join the Conversation

Return to Forum