Social Media (Twitter, Facebook, YouTube)

Customer Support
Twitter

You can follow all Blizzard Entertainment Customer Support news and updates on Twitter. Head over to @BlizzardCS, for the latest Support related news. We will be providing constant updates during maintenance, service outages, events and more.

The feed is available in English and Spanish. For EU, please visit the European forum.

Follow us and if you have any feedback for regarding our Twitter feeds, you can e-mail us at CSTwitterfeedback@blizzard.com.

We like to use a lot of #tags on Twitter which help spread our messages to a wide audience and also acts as a helpful consolidation tool for our community. Though the concept of #tags is a very natural one, and tags (and how they are used) generally evolve over time. We have a few set tags that we regularly use on our feeds.

To better help our new followers and clear up any confusion, below is a list of the #Tags we most commonly use in our Tweets.

Universal tags:

#Warcraft
#Diablo
#StarCraft

#CSforum – Refers to this forum.
#TSforum – Refers to our Technical Support forum. This is usually preceded by a game tag so you know which Technical Support forum it is speaking about.

Support tags:

#CStip – Suggestions and advice on helping you get the most out of our support services and resources.
#Maintenance – Maintenance. Primarily used to announce maintenance/rolling restart schedules and provide necessary updates during maintenance downtime.
#Bnet – Battle.net!
#Safegaming – Educational Tweets, raising awareness of the importance of computer and account security.
#WoWtech – Tweet will contain tech-related advice or tips.

Fun tags:

#Geekout – A chance to geek-out with us and the rest of the community about your love for Blizzard games.
#Kudos – A tag to use when sharing your positive Blizzard CS experiences on Twitter.
#Feedback – Self-explanatory.
#FFFriday – Fun Fact Friday. A little behind-the-scenes titbit about Blizzard CS.
#TriviaTuesday – A quick 1-day quiz about our games, support services or policies.
#CStrivia – Basically the same as #TriviaTuesday, just not on a Tuesday.

Additional #tags will be added as needed.
YouTube

Designed to visualize the Blizzard Customer Support Experience and guide viewers through common issues and frequently asked questions, the Blizzard Customer Support YouTube Channel offers a host of fun and helpful videos. With captions in several languages and helpful links to other useful resources, you will find it beneficial to consult the channel before contacting our support teams.

In-Game Features

Security

Services

Tech

Links to new videos will be added as they become available. If you wish to provide feedback on the channel or any of the videos, feel free to leave a comment on our YouTube page.
Facebook

You can now follow all Blizzard Entertainment Customer Support news and updates on Facebook!

Just head over to Facebook.com and "Like" the BlizzardCS page; and we'll pop up in your News Feed with updates on maintenance, service issues and outages, and additional support information regarding hot issues.

You might also get a peek into the offices of BlizzardCS and see who we are and how we work to make your gameplay experience the best that it can be!

If you have any feedback for us regarding our Facebook feed, including suggestions for content you'd like to see, feel free to message us on Facebook!

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