Mobile Authenticator Issues

Mobile Bug Report
Hello, a good while back I added a Mobile Authenticator to my old phone. However, it never worked properly so I never actually used it-but now I find myself with my nice new phone and unable to opt out of the mobile authenticator to retry it because I need to call in from the phone that is associated with the Authenticator!

If anyone could help me figure out how to redo this, I'd be quite appreciative.
If you never used the authenticator on the old phone, why do you need to transfer the serial to the new phone? Why not just get a new serial?

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