Frame rate issues on a Mac Pro?

Mac Technical Support
After coming back to WoW from a brief absence, I've noticed a sharp decline in the frame rate when running my Mac Pro (it's a 3,1 2008 xeon model that's been fitted with an ATI 5770 graphics card). Normally, I can run the game at roughly 30 fps on high settings, but now I find the game chugging down to about 10-15 fps on low settings. I tried looking around and found this page:

https://us.battle.net/support/en/article/world-of-warcraft-running-slow-or-choppy-mac

The option that seemed to work for me was resetting my SMC. It actually drastically improved my frame rate to about 80 fps on high settings. The only problem is that after about 15 minutes of play time, my frame rate drops right back down to 10-15 on low settings (if I keep my settings on medium-high, the game straight up crashes). My question is could this be a bigger issue with my SMC? I tried to Google it, but had no real luck.
Can you post your full system specs?

    1. Launch World of Warcraft and log in.
    2. Put World of Warcraft into Windowed Mode if it is not already in Windowed Mode.
    3. From the system menu bar, select Help > Copy Support Information: http://i45.tinypic.com/foodww.png
    4. Paste the contents of the copied system information here (Command-V)
have you used sleep recently?
________________________________________________
Mac Tech Support MVP,
WoW Addon Author - http://www.curseforge.com/profiles/mysticalos
Hey, thanks for getting back to me

Omegal, I use sleep on a regular basis on my computer. But again, the drop in frame rate is pretty consistent whether it’s just woken up or after I’ve completely reset the SMC. Is there some way that sleep can affect it?

Machkhan, here’s the support information:

Software:

System Software Overview:

System Version: Mac OS X 10.7.4 (11E53)
Kernel Version: Darwin 11.4.0
64-bit Kernel and Extensions: Yes
Time since boot: 17 minutes

Hardware:

Hardware Overview:

Model Name: Mac Pro
Model Identifier: MacPro3,1
Processor Name: Quad-Core Intel Xeon
Processor Speed: 2.8 GHz
Number of Processors: 2
Total Number of Cores: 8
L2 Cache (per Processor): 12 MB
Memory: 8 GB
Bus Speed: 1.6 GHz
Boot ROM Version: MP31.006C.B05
SMC Version (system): 1.25f4

Graphics/Displays:

ATI Radeon HD 5770:

Chipset Model: ATI Radeon HD 5770
Type: GPU
Bus: PCIe
Slot: Slot-1
PCIe Lane Width: x16
VRAM (Total): 1024 MB
Vendor: ATI (0x1002)
Device ID: 0x68b8
Revision ID: 0x0000
ROM Revision: 113-C0160C-155
EFI Driver Version: 01.00.436
Displays:
VX2433wm:
Resolution: 1920 x 1080 @ 60 Hz
Pixel Depth: 32-Bit Color (ARGB8888)
Display Serial Number: R4F095101425
Main Display: Yes
Mirror: Off
Online: Yes
Rotation: Supported

Other:

Input Source ID: com.apple.keylayout.US
Keyboard Layout: ANSI

Thanks again, guys!
There is a known sleep bug in Lion and Mountain Lion where when the computer is put to sleep and later woken up, WoW's performance tanks. You need to reboot your computer if you've put it to sleep before using WoW.
I am also getting very low Frame rates. 8 to 12 FPS at times.

Software:

System Software Overview:

System Version: Mac OS X 10.7.5 (11G63b)
Kernel Version: Darwin 11.4.2
64-bit Kernel and Extensions: Yes
Time since boot: 3:06

Hardware:

Hardware Overview:

Model Name: MacBook Pro
Model Identifier: MacBookPro6,2
Processor Name: Intel Core i7
Processor Speed: 2.66 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 4 MB
Memory: 8 GB
Processor Interconnect Speed: 4.8 GT/s
Boot ROM Version: MBP61.0057.B0F
SMC Version (system): 1.58f16
Sudden Motion Sensor:
State: Enabled

Graphics/Displays:

NVIDIA GeForce GT 330M:

Chipset Model: NVIDIA GeForce GT 330M
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 512 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x0a29
Revision ID: 0x00a2
ROM Revision: 3560
gMux Version: 1.9.21
Displays:
Color LCD:
Display Type: LCD
Resolution: 1680 x 1050
Pixel Depth: 32-Bit Color (ARGB8888)
Mirror: Off
Online: Yes
Built-In: Yes
Cinema HD:
Display Type: LCD
Resolution: 1920 x 1200
Pixel Depth: 32-Bit Color (ARGB8888)
Display Serial Number: 2A5531C0UG0
Main Display: Yes
Mirror: Off
Online: Yes
Rotation: Supported

Intel HD Graphics:

Chipset Model: Intel HD Graphics
Type: GPU
Bus: Built-In
VRAM (Total): 288 MB
Vendor: Intel (0x8086)
Device ID: 0x0046
Revision ID: 0x0018
gMux Version: 1.9.21

Other:

Input Source ID: com.apple.keylayout.US
Keyboard Layout: ANSI

Any suggestions would be helpful.
Disclaimer: (Posting for my brother in law)

After a restart, cleared Cache/WTF folders and a fresh install of WoW I'm lucky to break 30 FPS with custom graphics set to "Low". My usual setting (not even remotely new Ultra) I'm averaging around 20 FPS, with constant dips to 10 FPS. I fired up gfxCardStatus to make sure dedicated was on and sure enough it was. I've tested other games (ones that are even more taxing than WoW) and 60 FPS with hi settings all day. This the latest MacBook Pro Retina, and I've tested with lower Res, older Cinema 23" Display (1920x1200) and nothing gives. At this point if I can't get this fix I unfortunately will have to unsub, 10-20 FPS is rather extremely frustrating. Lastly I noticed an overall system lag with WoW running, never had this happen before. And for the record, same with with zero AddOns.

ADDED: Tried resetting PRAM and SMC to no eval.

Here's system stats:

Software:

System Software Overview:

System Version: OS X 10.8.2 (12C60)
Kernel Version: Darwin 12.2.0
Time since boot: 4 minutes

Hardware:

Hardware Overview:

Model Name: MacBook Pro
Model Identifier: MacBookPro10,1
Processor Name: Intel Core i7
Processor Speed: 2.3 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 16 GB
Boot ROM Version: MBP101.00EE.B02
SMC Version (system): 2.3f32

Graphics/Displays:

Intel HD Graphics 4000:

Chipset Model: Intel HD Graphics 4000
Type: GPU
Bus: Built-In
VRAM (Total): 512 MB
Vendor: Intel (0x8086)
Device ID: 0x0166
Revision ID: 0x0009
gMux Version: 3.2.19 [3.2.8]

NVIDIA GeForce GT 650M:

Chipset Model: NVIDIA GeForce GT 650M
Type: GPU
Bus: PCIe
PCIe Lane Width: x8
VRAM (Total): 1024 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x0fd5
Revision ID: 0x00a2
ROM Revision: 3688
gMux Version: 3.2.19 [3.2.8]
Displays:
Cinema HD:
Display Type: LCD
Resolution: 1920 x 1200
Pixel Depth: 32-Bit Color (ARGB8888)
Display Serial Number: 2A6390PJUG0
Main Display: Yes
Mirror: Off
Online: Yes
Rotation: Supported

Other:

Input Source ID: com.apple.keylayout.US
Keyboard Layout: ANSI
I just found the same issue. My computer spec is

Software:

System Software Overview:

System Version: OS X 10.8.2 (12C60)
Kernel Version: Darwin 12.2.0
Time since boot: 11 minutes

Hardware:

Hardware Overview:

Model Name: MacBook Pro
Model Identifier: MacBookPro10,1
Processor Name: Intel Core i7
Processor Speed: 2.6 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 16 GB
Boot ROM Version: MBP101.00EE.B02
SMC Version (system): 2.3f32

Graphics/Displays:

Intel HD Graphics 4000:

Chipset Model: Intel HD Graphics 4000
Type: GPU
Bus: Built-In
VRAM (Total): 512 MB
Vendor: Intel (0x8086)
Device ID: 0x0166
Revision ID: 0x0009
gMux Version: 3.2.19 [3.2.8]

NVIDIA GeForce GT 650M:

Chipset Model: NVIDIA GeForce GT 650M
Type: GPU
Bus: PCIe
PCIe Lane Width: x8
VRAM (Total): 1024 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x0fd5
Revision ID: 0x00a2
ROM Revision: 3688
gMux Version: 3.2.19 [3.2.8]
Displays:
Color LCD:
Display Type: LCD
Resolution: 2880 X 1800
Retina: Yes
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes
Connection Type: DisplayPort

Other:

Input Source ID: com.apple.keylayout.US
Keyboard Layout: ANSI

I've been able to play WoW at 30 FPS with high quality setting and at max resolution (retina display). But today, after I put the computer to sleep then back, WoW starts lagging with 10FPS. Same for SC2 and D3, very slow. I also tried to restart the computer, doesn't solve the issue.
12/25/2012 06:47 PMPosted by Meilinz
I've been able to play WoW at 30 FPS with high quality setting and at max resolution (retina display). But today, after I put the computer to sleep then back, WoW starts lagging with 10FPS. Same for SC2 and D3, very slow. I also tried to restart the computer, doesn't solve the issue.


Meilinz, you should not use sleep while running any version of Lion or Mountain Lion. There are known issues, especially with the hibernate functionality, that cause OpenGL performance (and thus overall OS performance) to tank.

You should try doing the two following steps to restore your framerates:

1) Open the Terminal app, found in your /Applications/Utilities folder.

2) Enter the following line into the Terminal and press Enter.

sudo rm /private/var/vm/sleepimage

3) Enter your administrator password and press Enter again. Close Terminal after you have done so.

4) Reset your SMC

Resetting the SMC

http://support.apple.com/kb/HT3964

This should restore your framerates back to normal. Make sure not to use sleep in the future. You can allow either the monitor or disks to go to sleep, but not the entire system. You can set individual preferences in the Energy Saver prefpane in the System Preferences window.

________________________________________________
Official Mac Tech Support Forum Cookie™ (Mint Chocolate Chip)
Guaranteed tasty; Potentially volatile when dipped in General Forums Syrup®
Caution: This cookie bites back.
Software:

System Software Overview:

System Version: OS X 10.8.2 (12C60)
Kernel Version: Darwin 12.2.0
Time since boot: 1 day8:08

Hardware:

Hardware Overview:

Model Name: iMac
Model Identifier: iMac9,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.66 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache: 6 MB
Memory: 4 GB
Bus Speed: 1.07 GHz
Boot ROM Version: IM91.008D.B08
SMC Version (system): 1.37f3

Graphics/Displays:

NVIDIA GeForce 9400:

Chipset Model: NVIDIA GeForce 9400
Type: GPU
Bus: PCI
VRAM (Total): 256 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x0867
Revision ID: 0x00b1
ROM Revision: 3379
Displays:
iMac:
Display Type: LCD
Resolution: 1920 x 1200
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes

Other:

Input Source ID: com.apple.keylayout.US
Keyboard Layout: ANSI
have you used sleep recently?
________________________________________________
Mac Tech Support MVP,
WoW Addon Author - http://www.curseforge.com/profiles/mysticalos


seriously, let the whole sleep bug go... it's unrelated....
it is very related. It is important enough it is always the first question asked. and a lot of the time that IS the reason. It may not be YOUR reason, but when posting in other peoples threads you're best to be mindful of your own business and keep your personal experience in your own thread where it is relevant.

If you think the sleep bug is bogus that's your misunderstanding. it's been proven by TONs of people. i don't mean 1-2 i mean 40 or 50 easily on these boards since 10.7 first shipped. and that's just these boards. Search some apple boards and find even more people and OTHER games affected by this. Do a little research and be considerate of others before telling people what is or isn't relevant, without having any facts about their problem.

the point of asking questions is to find out what's relevant or not. Trouble shooting is a checklist of going through most common things first and ruling them out first. You don't just magically rule something out because it doesn't apply in a completely different persons scenario. When someone brings a different car into a shop, they don't just not check the engine because the last cars engine was fine.

As for thonwell, this is actually an old mac pro thread. You are using an imac and i don't think your issue is related to anything in this thread that bumped. you'll want to join one of the imac threads of similar model or if there isn't one, start a new thread.
have you used sleep recently?
________________________________________________
Mac Tech Support MVP,
WoW Addon Author - http://www.curseforge.com/profiles/mysticalos


Just wanted to say thx for this.

Recently, I've read a blue that said they are going to completely stop supporting 10.6 when patch 5.2 hits.
I know that they have been saying this since MoP beta, but took this as a 2nd warning, thus upgraded to 10.7.
Which made me start getting low FPS issues.
I use to cap my fps around 30, but my fps went down to like 10 to 13.

So I googled and found this thread, tried rebooting cause I have recently slept my Mac.
And the FPS issues went away.
I haven't experienced this kind of issue at all when I was using 10.6,
so its kind of disappointing that Apple hasn't fixed this yet.

I'm using a Mac Pro with the latest 10.7 updates and ATI HD5770 (sold by Apple).
If anyone is having the same issue, might as well try rebooting.
^^ This is great advice, and often overlooked.
Software:

System Software Overview:

System Version: OS X 10.8.2 (12C60)
Kernel Version: Darwin 12.2.0
Time since boot: 2:52

Hardware:

Hardware Overview:

Model Name: MacBook Pro
Model Identifier: MacBookPro7,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache: 3 MB
Memory: 4 GB
Bus Speed: 1.07 GHz
Boot ROM Version: MBP71.0039.B05
SMC Version (system): 1.62f7
Sudden Motion Sensor:
State: Enabled

Graphics/Displays:

NVIDIA GeForce 320M:

Chipset Model: NVIDIA GeForce 320M
Type: GPU
Bus: PCI
VRAM (Total): 256 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x08a0
Revision ID: 0x00a2
ROM Revision: 3533
Displays:
Color LCD:
Display Type: LCD
Resolution: 1280 x 800
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes

Other:

Input Source ID: com.apple.keylayout.US
Keyboard Layout: ANSI
Oh No!! I have the same system as the OP, except with an NVidia 8800GT... My question is twofold:

Blizz is not supporting 10.6, but does that mean it will be unplayable? I logged into 5.2 with a warning window, but will this force me to upgrade by next patch?

secondly, 10.8.3 is seeded to developers, anyone know if the sleep issue is being addressed?
getting 10-12 fps also.

Software:

System Software Overview:

System Version: OS X 10.8.2 (12C3103)
Kernel Version: Darwin 12.2.1
Time since boot: 21 minutes

Hardware:

Hardware Overview:

Model Name: MacBook Pro
Model Identifier: MacBookPro10,1
Processor Name: Intel Core i7
Processor Speed: 2.7 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 8 GB
Boot ROM Version: MBP101.00EE.B03
SMC Version (system): 2.3f32

Graphics/Displays:

Intel HD Graphics 4000:

Chipset Model: Intel HD Graphics 4000
Type: GPU
Bus: Built-In
VRAM (Total): 512 MB
Vendor: Intel (0x8086)
Device ID: 0x0166
Revision ID: 0x0009
gMux Version: 3.2.19 [3.2.8]

NVIDIA GeForce GT 650M:

Chipset Model: NVIDIA GeForce GT 650M
Type: GPU
Bus: PCIe
PCIe Lane Width: x8
VRAM (Total): 1024 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x0fd5
Revision ID: 0x00a2
ROM Revision: 3688
gMux Version: 3.2.19 [3.2.8]
Displays:
Color LCD:
Display Type: LCD
Resolution: 2880 X 1800
Retina: Yes
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes
Connection Type: DisplayPort

Other:

Input Source ID: com.apple.keylayout.US
Keyboard Layout: ANSI
Anyone know if 10.8.3 addresses this at all?
Anyone know if 10.8.3 addresses this at all?

to be honest, I haven't checked. truth of matter is, only use sleep on my MBP and it runs 10.6 so the fps bug is a non issue there. desktop computer is always on with a 3min sleep on screen only (screen alone never triggered bug), as well as hard disk sleep (also never triggered bug). whether bug is fixed or not. 10.8.3 treats computer better than 10.6, especially if you ever intend to upgrade gpu to something like ati 7950 mac edition from sapphire. You'll need those newer OpenGL and video drivers.
I run ultra on half my settings and high on other with exception of view distance set to only "good".My 2008 mac pro and get 60fps in most areas except near npcs/players, where the 5 year old cpu starts to kick in (there isn't much gpu stuff here)

over years i've upgraded gpu from stock nvidia 8800GT, to an ati 4870 and saw a moderate boost. then a 5870 which saw a huge boost (5870+ allows you to run ultra water, high sunshafts, and high shadows with 0 impact on performance, 4870 or older you can't run ANY of those without huge impact to performance).

Oh No!! I have the same system as the OP, except with an NVidia 8800GT... My question is twofold:

if you are still running an 8800 or a 4870 in mac pro, THAT is without a doubt hurting you by like 30 frames per second in this current expansion, trust me.
if you are still running an 8800 or a 4870 in mac pro, THAT is without a doubt hurting you by like 30 frames per second in this current expansion, trust me.


Meaning while running 10.6.8, or in general? A GPU upgrade is just not in the cards right now, (pun honestly not intended) But my 8800 runs great on moderate settings, probably just below high.

I'm upgrading to 10.8.3, and would like to know a few things: I use sleep from the menu all the time, is the problem with sleep only with WoW FPS, and restarting will solve it? ONce it's restarted the FPS come back without entering sleep mode again? Lastly, will 10.8.3's newer drivers offer improved performance with the game and/or the 8800GT?

Thanks!

Join the Conversation

Return to Forum