Unable to que for NM

Dungeons, Raids and Scenarios
So... I got through all the quests and got up to level 90. By the time I was ready to enter dungeons and start learning them, I could only que up for the HM's. I'd personally like to que up for NM first to learn the dungeon under a less pressured environment (especially while pugging), however, I am only able to que up for specific dungeons or go random heroic. What happened to the random normal option?
Basically heroic dungeons where removed entirely and normal dungeons where renamed heroic. The heroic level of difficulty can only be found in challenge mode which only rewards cosmetic items.

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