Odd Ticket issue!!!! NEED help!!!

Customer Support
I opened a ticket, and received a response same day, much faster then I was expecting. However They asked me for more information and so I clicked the "I still have a problem" tab, and sent a reply back. My reply isn't showing in the ticket thread, and It says it was answered. I don't know what to do now, I don't want to open another ticket and confuse the situation, but I will if that's the next step. .

Thanks for the help!!!


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