Cant log in, may be hacked

Customer Support
I reset my password and it still says incorrect pass when i try to log in but correct password on the forums? I dont understand and when i logged in my account on it says Error: You have a character online for this account. Please make sure all characters are offline.

Is someone on my account? Please helP!!
all sorted they had my email pass and kept hacking me chhanged and added auth

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